Michael Grossman

CNY Fertility Center

Rated 8.6
Strongly recommend: 65%Neutral: 26%Don't recommend: 9%8.6
65% strongly recommend
120 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.5
4.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Albany
Residency
Saginaw
Fellowship
U of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Michael Grossman works in 1 office at

CNY Fertility Center
Rated 8.6
Strongly recommend: 70%Neutral: 18%Don't recommend: 12%8.6

Explore Clinic
Albany
38A Old Sparrowbush Road
Latham, NY 12110

120 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
10
Age 30
2 IUI
Unexplained
European
Income $0 - $49K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Grossman] has excellent bedside manner and tells you the pros and cons of each treatment. Before my laparoscopy he explained what to expect. Following my laparoscopy with no findings he explained that there are still no answers for my infertility. We are giving iui another shot as my son is an iui baby. If that doesnt work we will need to stop treatment. I have had 2 pregnancies naturally that miscarried and i cant afford IVF unfortunately.
[Treatments at CNY Fertility Center were] Laparoscopy, hysteroscopy for unexplained to rule out silent endo. No findings...This clinic has so many protocols, especially for my recurrent pregnancy loss protocol. I have a son from iui with no miscarraiges but in trying for baby number 2 I have miscarried twice. They made me feel like I would get pregnant again. I have unexplained and have not gotten pregnant again but I know they are trying there hardest within the means that I can afford.
How was your experience with Michael Grossman at CNY Fertility Center?
He has excellent bedside manner and tells you the pros and cons of each treatment. Before my laparoscopy he explained what to expect. Following my laparoscopy with no findings he explained that there are still no answers for my infertility. We are giving iui another shot as my son is an iui baby. If that doesnt work we will need to stop treatment. I have had 2 pregnancies naturally that miscarried and i cant afford IVF unfortunately.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Laparoscopy, hysteroscopy for unexplained to rule out silent endo. No findings.
Describe your experience with CNY Fertility Center.
This clinic has so many protocols, especially for my recurrent pregnancy loss protocol. I have a son from iui with no miscarraiges but in trying for baby number 2 I have miscarried twice. They made me feel like I would get pregnant again. I have unexplained and have not gotten pregnant again but I know they are trying there hardest within the means that I can afford.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 40 - 41
2 Fertility Medications
Income $100K - $199K
Sales Representative
1st of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Amazing Doctor [Dr. Michael Grossman], who makes you feel that there is hope, that it could happen, by answering all your questions and doubts. Overall makes you realize that you are not alone, during this process, that he’s available for you to answer questions.... Since our first consultation, we knew we liked him as our fertility doctor. Very accessible and answered all the 1000 thousand questions we had/have since we are a somewhat different case.
Mary and Kimberly are anamazing caring nurses [at CNY Fertility Center-Lathan]. Both answered all questions.... My husband would like to suggest to have a better way to handle the specimen samples instead of walking back to the front desk with the white bag.... Amazing Doctor, who makes you feel that there is hope, that it could happen, by answering all your questions and doubts. Overall makes you realize that you are not alone, during this process, that he’s available for you to answer questions.
How was your experience with Michael Grossman at CNY Fertility Center?
Very compassionate, candid doctor. Since our first consultation, we knew we liked him as our fertility doctor. Very accessible and answered all the 1000 thousand questions we had/have since we are a somewhat different case.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Amazing Doctor, who makes you feel that there is hope, that it could happen, by answering all your questions and doubts. Overall makes you realize that you are not alone, during this process, that he’s available for you to answer questions.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Walking us thru the whole process, very charming, making us, specially me very confident and secure.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
to don’t dissapointed if our first treatment doesn’t work with the most beautiful embryos, because ugly embryos make beautiful embryos
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Mary, Kimberly)
Mary and Kimberly are anamazing caring nurses. Both answered all questions
Describe your experience with CNY Fertility Center.
as a female patient i have no complains or concerns. My husband would like to suggest to have a better way to handle the specimen samples instead of walking back to the front desk with the white bag.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
8
Age 41
Diminished Ovarian Reserve
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Donor Sperm
Strongly Recommends
Neutral
Successful
He’s [Dr. Grossman] very caring, funny, empathetic and knowledgeable. Seem to genuinely want what is best for me.... Friendly & sociable doctor who is willing to work with me to succeed, is straight forward, but maintains the human element. Responds to emails & other communication. Offers professional & personal insight. Cares, is compassionate & empathetic.... The staff [CNY Fert Ctr- Latham] are great for the most part.
Great atmosphere. The staff [CNY- Albany] are great for the most part. Communication, explanation of finances, changes, overall communication can improve. When policies change & asked to explain why (eg. discount for purchase of multiple IVF cycles of Fertile Guarantee program), not much in terms of a response. Great clinic, great staff & doctors, but communication could improve a little.... They [nurses] are very nice, but often seemed busy.
How was your experience with Michael Grossman at CNY Fertility Center?
Friendly & sociable doctor who is willing to work with me to succeed, is straight forward, but maintains the human element. Responds to emails & other communication. Offers professional & personal insight. Cares, is compassionate & empathetic.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Relax! He’s easy to talk to.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He’s very caring, funny, empathetic and knowledgeable. Seem to genuinely want what is best for me.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Will later, we just started working together.
Describe your experience with the nursing staff at CNY Fertility Center.
They are very nice, but often seemed busy.
Describe your experience with CNY Fertility Center.
Great atmosphere. The staff are great for the most part. Communication, explanation of finances, changes, overall communication can improve. When policies change & asked to explain why (eg. discount for purchase of multiple IVF cycles of Fertile Guarantee program), not much in terms of a response. Great clinic, great staff & doctors, but communication could improve a little.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
So far, about $10K
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Not yet.
What specific things went wrong at CNY Fertility Center?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CNY Fertility Center.
My PCP & GYN wanted copies of lab results, they weren’t sent, but I’ll ask again.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
Endometriosis
Tubal Blockage
Latinx
Income $50K - $99K
Sales Representative
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Michael Grossman] was warmand had great bedside manner. He was through and answers all my questions, eventhe silly ones. He gave me realistic expectations and I would and have recommended him to other ivf patients. The quality of care I received was great and it’s what kept me going back to cny...My plan of treatment was specific to my case. Answered all my questions
6500 for ivf and meds [at CNY Fertility Center]...The clinic is great and inviting. It is a calming environment. The services they offer such as acupuncture are an added bonus to the already great service and care you receive. The even had a massage therapist inthe waiting room which absolutely helped ease nerves...[The nurses] were friendly and very organized. I always got my results and questions answered in a prompt manner
How was your experience with Michael Grossman at CNY Fertility Center?
He was warmand had great bedside manner. He was through and answers all my questions, eventhe silly ones. He gave me realistic expectations and I would and have recommended him to other ivf patients. The quality of care I received was great and it’s what kept me going back to cny.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go in with questions you want answered
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
My plan of treatment was specific to my case. Answered all my questions
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Don’t recall
Describe your experience with the nursing staff at CNY Fertility Center.
The were friendly and very organized. I always got my results and questions answered in a prompt manner
Describe your experience with CNY Fertility Center.
The clinic is great and inviting. It is a calming environment. The services they offer such as acupuncture are an added bonus to the already great service and care you receive. The even had a massage therapist inthe waiting room which absolutely helped ease nerves
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
6500 for ivf and meds
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 31 - 32
Anovulation
PCOS
Recurrent Pregnancy Loss
Income $0 - $49K
1st of 2 Docs
10 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Grossman sat me down a few times to go over procedures, results, and planning next steps and he wouldn't even need to look At my chart. He knew everything about me and even remembered my husbands birthday and wished him a happy birthday.... Dr Grossman lets me do whatever I want to do. He does not push you into any kind of direction. The only thing he said absolutely no to was transferring more then one embryo if we do IVF bc of my genetic condition
Dr Grossman [at CNY] sat me down a few times to go over procedures, results, and planning next steps and he wouldn't even need to look At my chart. He knew everything about me and even remembered my husbands birthday and wished him a happy birthday.... Dr Grossman lets me do whatever I want to do. He does not push you into any kind of direction. The only thing he said absolutely no to was transferring more then one embryo if we do IVF bc of my genetic condition
How was your experience with Michael Grossman at CNY Fertility Center?
He is a very patient guy who will tell you what he thinks. He understands how frustrating this journey is and talks to you like a person and takes the amount of time you need to feel comfortable with what will happen
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He is a fast talker but he is a patient man
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman sat me down a few times to go over procedures, results, and planning next steps and he wouldn't even need to look At my chart. He knew everything about me and even remembered my husbands birthday and wished him a happy birthday
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Dr Grossman lets me do whatever I want to do. He does not push you into any kind of direction. The only thing he said absolutely no to was transferring more then one embryo if we do IVF bc of my genetic condition
Describe your experience with the nursing staff at CNY Fertility Center.
They are all very great and friendly. I of course have one that I do love more then most and will ask for her when she is there
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
So far it's co pays and payments for bloodwork
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
7
Age 26
1 IVF
European
Income $0 - $49K
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I felt like he [Dr. Michael Grossman] answered all of my questions, but he was pretty short and I had to be the one to bring things up or push for what I wanted. He was very nice and helpful though.... They were quick to respond, very cheap, and easy to work with. I was disappointed though that I had different nurses and different answers each time I spoke to them. They didn’t adjust my cycle when it needed adjusting and wish someone would have advocated for me.
I felt like he [Dr. Michael Grossman] answered all of my questions, but he was pretty short and I had to be the one to bring things up or push for what I wanted. He was very nice and helpful though.... They [CNY] were quick to respond, very cheap, and easy to work with. I was disappointed though that I had different nurses and different answers each time I spoke to them. They didn’t adjust my cycle when it needed adjusting and wish someone would have advocated for me.
How was your experience with Michael Grossman at CNY Fertility Center?
I felt like he answered all of my questions, but he was pretty short and I had to be the one to bring things up or push for what I wanted. He was very nice and helpful though.
Describe your experience with CNY Fertility Center.
They were quick to respond, very cheap, and easy to work with. I was disappointed though that I had different nurses and different answers each time I spoke to them. They didn’t adjust my cycle when it needed adjusting and wish someone would have advocated for me.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IVF $3900
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Prefer single transfer
5
Doctor
Michael Grossman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
7
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 31
1 IUI
1 IVF
Unexplained
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like a human because the dr [Dr. Michael Grossman] really cared about me and wanted to know all about my infertility journey...very straightforward and nice. He tells you like it is and gives you options. He really cares about what he is doing and it shows. He always made sure I felt comfortable. I never felt bad asking him questions I thought were silly...He may seem a little dry at first but he is not
[The nurses at CNY Fertility Center are] Absolutely wonderful...It’s like a spa in the clinic. So calming. You feel like your on vacation. The front staff and nurses are so kind. They have coffee and tea complimentary. The rooms are very clean and up to date. There’s a lot of baby pictures hanging. It’s reassuring...Dr grossman is very straightforward and nice. He tells you like it is and gives you options. He really cares about what he is doing and it shows. He always made sure I felt comfortable. I never felt bad asking him questions I thought were silly
How was your experience with Michael Grossman at CNY Fertility Center?
Dr grossman is very straightforward and nice. He tells you like it is and gives you options. He really cares about what he is doing and it shows. He always made sure I felt comfortable. I never felt bad asking him questions I thought were silly
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He may seem a little dry at first but he is not
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I felt like a human because the dr really cared about me and wanted to know all about my infertility journey
Describe your experience with the nursing staff at CNY Fertility Center.
Absolutely wonderful.
Describe your experience with CNY Fertility Center.
It’s like a spa in the clinic. So calming. You feel like your on vacation. The front staff and nurses are so kind. They have coffee and tea complimentary. The rooms are very clean and up to date. There’s a lot of baby pictures hanging. It’s reassuring
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
9
Age 30
1 Fertility Medications
Endometriosis
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Black or African-American
Native American
Income $50K - $99K
4th of 4 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Even though I’m 30 he [Dr. Grossman] listened to why I wanted to transfer 2 embryos and allowed me to do so. He warned me of the complications that could occur but allowed ME to make my own choice and I’m so thankful because I only ended up with one baby....He was very laid back and approachable. He listened very well and has an excellent bedside manner. He cares about patients making an informed decision that is their own without making you feel like he is looking down his nose at you or attempting to correct you.
In house financing [CNY Fertility Ctr] covers the cycle and monitoring prior to the cycle...Beautiful building/facilities Busy practice Informed consent and refusal is respected- an ethical way of practicing medicine Able to get in touch via multiple lines of communication Don’t be afraid to ask questions or call Some of the on call nurses seem to have an attitude if you are from the south and not used to that but they are just brief
How was your experience with Michael Grossman at CNY Fertility Center?
He was very laid back and approachable. He listened very well and has an excellent bedside manner. He cares about patients making an informed decision that is their own without making you feel like he is looking down his nose at you or attempting to correct you. He makes sure you fully understand the risks and benefits and then allows YOU to participate in your care which is, in my opinion, the most ethical any doctor can be. He was kind and I would recommend him highly to anyone.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
You definitely want to see Dr. Grossman. He is wonderful.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Even though I’m 30 he listened to why I wanted to transfer 2 embryos and allowed me to do so. He warned me of the complications that could occur but allowed ME to make my own choice and I’m so thankful because I only ended up with one baby.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
He saw me for embryo transfer only.
Describe your experience with the nursing staff at CNY Fertility Center.
They were all kind and helpful although I was extremely nervous since it was transfer day!
Describe your experience with CNY Fertility Center.
Beautiful building/facilities Busy practice Informed consent and refusal is respected- an ethical way of practicing medicine Able to get in touch via multiple lines of communication Don’t be afraid to ask questions or call Some of the on call nurses seem to have an attitude if you are from the south and not used to that but they are just brief
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
In house financing covers the cycle and monitoring prior to the cycle
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He will definitely promote single embryo transfer but will allow you to choose the number of embryos you wish to transfer and not make you feel bad or try to discourage you. I was very happy with his demeanor and his obvious concern regarding informed consent and the usage of your embryos as you see fit.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
0
Age 29
1 IVF
Black or African-American
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I feel prioritizing patients [by Dr. Michael Grossman] should be recognized. It’s hard not getting answers especially in times when you feel most vulnerable. I didn’t feel valued. This made my experience feel horrible. I was told after my last failed transfer I had to wait 3 months for a follow up call in order...I was rushed during my last transfer. A lot of questions were not answered. I paid out of pocket like most do.
There is potential, but they [CNY Fertility Center] lack patient satisfaction experience. Not everyone is going to be successful using fertility treatment, so talking to patients can go a long way. I was never a nagging or needy patient but I still feel like the care I deserved was far from obtained...They [nurses at CNY Fertility Center] seemed overworked. There was very little compassion an empathy shown.
How was your experience with Michael Grossman at CNY Fertility Center?
I feel prioritizing patients should be recognized. It’s hard not getting answers especially in times when you feel most vulnerable. I didn’t feel valued. This made my experience feel horrible. I was told after my last failed transfer I had to wait 3 months for a follow up call in order
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Demand answers if you have questions. You are entitled to it.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I was rushed during my last transfer. A lot of questions were not answered. I paid out of pocket like most do. I wasn’t even offered a follow up call until 3 months after my failed transfer. I felt crushed. How can you wait 3 months to confirm talk to a patient. It’s disheartening. I felt like I didn’t matter.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Not sure
Describe your experience with the nursing staff at CNY Fertility Center.
They seemed overworked. There was very little compassion an empathy shown.
Describe your experience with CNY Fertility Center.
There is potential, but they lack patient satisfaction experience. Not everyone is going to be successful using fertility treatment, so talking to patients can go a long way. I was never a nagging or needy patient but I still feel like the care I deserved was far from obtained.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Don’t remember. Paid everything out of pocket.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at CNY Fertility Center.
It was very frustrating. I just felt like another number.
0
Doctor
Michael Grossman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
4 of 5
0
Clinic
CNY Fertility Center
Albany
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2016 - 2020, Unsuccessful
NPS
10
NPS
10
Age 23 - 27
3 Fertility Medications
Tubal Blockage
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Michael Grossman] Answered ever questions I had asap. Was there all the way and have me so many options and told me never to give up: he also offered to help and pay for one of my cycles...He try’s to keep everyone happy. He give you all the confidence you need to get everything done and easies the mind...He’s trying to control my hormones . I ovulate 2 eggs and I ovulate more then 1 time a month
They [CNY Fertility Center] are great. I wish this had more appointment days available. The waiting room could be a little bigger and more light would be cool. But yet they do give you coffee and water. Can’t really complain about this place . They are amazing...There was a few and I will say this …. They are amazing . You can tell when someone is faking to be nice and welll every doctor and nurse are amazin
How was your experience with Michael Grossman at CNY Fertility Center?
I love this doctor. He’s really great . He wants to see everyone have a baby at least once . He try’s to keep everyone happy. He give you all the confidence you need to get everything done and easies the mind. He understand questions that are asked that you can barley get out because the crying. Great guy and just his persona is amazing .
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Just keep it 100% with him and tell him .
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Answered ever questions I had asap. Was there all the way and have me so many options and told me never to give up: he also offered to help and pay for one of my cycles .
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I’m not sure . Been a couple months simce I’ve seen him
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Sarah)
There was a few and I will say this …. They are amazing . You can tell when someone is faking to be nice and welll every doctor and nurse are amazin
Describe your experience with CNY Fertility Center.
They are great. I wish this had more appointment days available. The waiting room could be a little bigger and more light would be cool. But yet they do give you coffee and water. Can’t really complain about this place . They are amazing and I love the barn house look in there
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Every one is different . But ice is 3900$ I believe
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He’s trying to control my hormones . I ovulate 2 eggs and I ovulate more then 1 time a month
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
Male Factor
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He was amazing. My transfer was very difficult and had to be dilated. This transfer resulted in my baby daughter that is 5 months today. He [Dr. Grossman] was very polite and understanding. Because of my anatomy my FET was very painful and can’t believe it worked. He is a miracle worker...My protocol was very basic, from IVF to FET.
Everything [at CNY Fertility Center] is very straightforward.You’re given written direction of what to do during every visit. Learn beforehand and do your blood work and what certain things mean like your amh, lh, sa etc. Learn the basics so you can ask the right questions...$3900 for IVF. My meds around $2500 and they were some copays after I got pregnant (ultrasounds and bloodwork).
How was your experience with Michael Grossman at CNY Fertility Center?
He was amazing. My transfer was very difficult and had to be dilated. This transfer resulted in my baby daughter that is 5 months today. He was very polite and understanding. Because of my anatomy my FET was very painful and can’t believe it worked. He is a miracle worker.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Listen and go with his advice.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My protocol was very basic, from IVF to FET.
Describe your experience with the nursing staff at CNY Fertility Center.
They were all amazing. I’ve seen different nurses each time and they all were great.
Describe your experience with CNY Fertility Center.
Everything is very straightforward.You’re given written direction of what to do during every visit. Learn beforehand and do your blood work and what certain things mean like your amh, lh, sa etc. Learn the basics so you can ask the right questions.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 for IVF. My meds around $2500 and they were some copays after I got pregnant (ultrasounds and bloodwork).
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
1 Egg Freezing
Anovulation
Diminished Ovarian Reserve
Endometriosis
Male Factor
PCOS
European
Black or African-American
Native American
Income $100K - $199K
Consultant
1st of 3 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Michael Grossman] is really tall, nice. He is a little korky. But I appreciate his humor. Great bed side manners he took his time with me, did not feel rushed.. he found my sweet spot and I now have a beautiful daughter . My husband found him easy to talk to...[eSet Approach] He let me choose.. he gave me info and let me make the decision
[CNY Fertility Center] Strengths: compassion, take on cases others would deny. Give protocols so it's easy being from another state even 10 hours away Online portal helps maintain everything. VERY SPA LIKE Weakness: loss of information, need to be your own advocate and management of your progess...[nurses are] Hit or miss.. some are great .. some are not.. overall make sure you advocate for yourself
How was your experience with Michael Grossman at CNY Fertility Center?
He is really tall, nice. He is a little korky. But I appreciate his humor. Great bed side manners he took his time with me, did not feel rushed.. he found my sweet spot and I now have a beautiful daughter . My husband found him easy to talk to
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Trust in the process
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was kind and friendly. Joked with us made us comfortable
Describe your experience with the nursing staff at CNY Fertility Center.
Hit or miss.. some are great .. some are not.. overall make sure you advocate for yourself
Describe your experience with CNY Fertility Center.
Strengths: compassion, take on cases others would deny. Give protocols so it's easy being from another state even 10 hours away Online portal helps maintain everything. VERY SPA LIKE Weakness: loss of information, need to be your own advocate and management of your progess
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He let me choose.. he gave me info and let me make the decision
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
Result calls didn't come as I would like but I called myself to get results
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 29
2 IVF
Diminished Ovarian Reserve
PCOS
Income $0 - $49K
Entrepreneur
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I don’t have much to compare to but overall it has been a pleasant experience working with dr grossman. He was prompt with answering any questions we had and when our first retrieval wasn’t successful he changed some of the medications up. We did have success with the second retrieval.... He has been personable and understanding.... Absolutely loved the staff at CNY
Absolutely loved the staff at CNY... One thing I didn’t know was they talk about billing in the waiting room. I watched many people upon check-in having uncomfortable conversations. They really should have a different setup or more secluded was to check in.... [Cost of Treatment] Expensive. From what I hear not expensive compared to most but again I don’t have anything to compare it to.
How was your experience with Michael Grossman at CNY Fertility Center?
I don’t have much to compare to but overall it has been a pleasant experience working with dr grossman. He was prompt with answering any questions we had and when our first retrieval wasn’t successful he changed some of the medications up. We did have success with the second retrieval.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask as many questions as you need to to feel comfortable:
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He has been personable and understanding.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Niccole )
Absolutely loved the staff at CNY
Describe your experience with CNY Fertility Center.
One thing I didn’t know was they talk about billing in the waiting room. I watched many people upon check-in having uncomfortable conversations. They really should have a different setup or more secluded was to check in.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Expensive. From what I hear not expensive compared to most but again I don’t have anything to compare it to.
9
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
7
NPS
10
Age 36 - 37
7 IUI
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
3 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr grossman was very nice and answered all my questions... Dr was very nice but had little contact thru out treatments. Dr only meets for consults or procedures ( not iui). Dr.was nice but didnt always understand info and sessions were stressful for me so more time or more info to take home would be helpful... Protocols were very confusing. Dr grossman felt it is all subjective and not needed. Lots of conflicting info from nurses and different drs
Clinic [CNY Fertility] is wonderful, well set up. I think in beginning its very stressful and you have to.find the nurse that best fits u and stay with them. I struggeled with different opinions on protocols and excercise from different staff... Nurses are amazing, very positive, able to take time to talk, answer questions, were the main support for me... Lots of conflicting info from nurses and different drs... My insurance covered initial charges and iui. No coverage for ivf though
How was your experience with Michael Grossman at CNY Fertility Center?
Dr was very nice but had little contact thru out treatments. Dr only meets for consults or procedures ( not iui). Dr.was nice but didnt always understand info and sessions were stressful for me so more time or more info to take home would be helpful
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Bring lists of questions, ask for info u can read.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr grossman was very nice and answered all my questions
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Protocols were very confusing. Dr grossman felt it is all subjective and not needed. Lots of conflicting info from nurses and different drs
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses are amazing, very positive, able to take time to talk, answer questions, were the main support for me
Describe your experience with CNY Fertility Center.
Clinic is wonderful, well set up. I think in beginning its very stressful and you have to.find the nurse that best fits u and stay with them. I struggeled with different opinions on protocols and excercise from different staff
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
My insurance covered initial charges and iui. No coverage for ivf though
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
No
7
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
9
Age 38
European
Income $50K - $99K
Professor
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Grossman] did our frozen embryo transfer and was professional and helpful. We have no complaints about our experience with him. Dr. Corley did my egg retrieval and was also professional and helpful. We have had a good experience thus far at CNY Fertility Syracuse.... This is a welcoming clinic and they work to put you at ease during what are admittedly stressful treatments. I recommend the pre-transfer massage.
We have had a good experience thus far at CNY Fertility Syracuse.... This is a welcoming clinic and they work to put you at ease during what are admittedly stressful treatments. I recommend the pre-transfer massage. The text message feature is helpful for getting quick answers from the nursing staff.... Dr. Corley did my egg retrieval and was also professional and helpful.
How was your experience with Michael Grossman at CNY Fertility Center?
He did our frozen embryo transfer and was professional and helpful. We have no complaints about our experience with him. Dr. Corley did my egg retrieval and was also professional and helpful. We have had a good experience thus far at CNY Fertility Syracuse.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Feel free to ask questions.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was kind and humorous.
Describe your experience with CNY Fertility Center.
This is a welcoming clinic and they work to put you at ease during what are admittedly stressful treatments. I recommend the pre-transfer massage. The text message feature is helpful for getting quick answers from the nursing staff.
7
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
9
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
4
NPS
7
Age 35
1 IVF
Male Factor
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Don’t expect a ton of one on one time...Dr Grossman was our doctor for the egg retrieval at CNY. The first time we met him was the morning of the retrieval. He was very confident my wife was going to produce a large number of eggs. The next time we spoke to him was after our 10 embryos were genetically tested. We wanted to understand the risks associated with the mosaic embryos as well as embryo grading specifics...
Strengths are the amount of staff they [CNY Fertility Center] have working and how kind the nurses are...never once got impatient or short with us. The ambiance of the clinic is also a huge perk...soothing vibe makes the anxiety go down a bit...The cons are the coordination with the genetics lab and price transparency, or lack there of.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman was our doctor for the egg retrieval at CNY. The first time we met him was the morning of the retrieval. He was very confident my wife was going to produce a large number of eggs. The next time we spoke to him was after our 10 embryos were genetically tested. We wanted to understand the risks associated with the mosaic embryos as well as embryo grading specifics. We haven’t scheduled our transfer yet because of COVID.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don’t expect a ton of one on one time, we didn’t meet him prior to the retrieval.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Of our several visits to CNY we only saw him once, and it was for the egg retrieval.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
The nursing staff was more involved in prescriptions. However, after the genetic testing he did discuss strategies for when to do the transfer and timing for next IVF cycles.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Sue Koller)
Our initial consultation was with Sue Koller and she was so compassionate, informative and patient. She explained the whole process and listened in order to provide thoughtful answers to our questions and concerns. Sue even followed up with me personally to share especially good news and would often respond directly to messages we sent into the portal. For our daily check ins during the IVF cycle we worked with different nurses each time, but they all were among the same quality as Sue.
Describe your experience with CNY Fertility Center.
Strengths are the amount of staff they have working and how kind the nurses are. They never once got impatient or short with us. The ambiance of the clinic is also a huge perk. The waiting room with the fire place and soothing vibe makes the anxiety go down a bit. The facilities provided such as yoga and massages are an added special touch. Their communication generally is really a cut above. Daily they will have doctors doing live streams to discuss updates and do Q&A sessions. The cons are the coordination with the genetics lab and price transparency, or lack there of.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
It was close to $15,000 with genetic testing.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We were encouraged to do single transfers.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
During my wife’s IVF cycle the nurses would sometimes be wrong as to where we were in the cycle. So for instance if we were there on day 9 of our shots, they would ask if we’re ready to begin the cycle.
4
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
7
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
3
Age 33 - 34
1 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Middle Eastern
Income $200K - $499K
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Dr Grossman has generally been very patient with me (I am a "difficult" patient who questions everything) and all of my questions throughout this ordeal. It is really important to let him know how you want him to work for you; we made it very clear that we are evidence-based people with no room for questionable forms of treatment ... He'll take his time to speak with you and answer questions honestly and clearly. ...
I was told that one of my lab results were not good via patient portal and was recommend a relatively powerful medication. I called the clinic several minutes after receiving the message and the nurse was gone. ... I messaged my RE about my decision to seek further confirmatory testing and he was highly supportive of my decision and actually told me I did the right thing. This incident left me highly distrustful of the general nursing staff.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman has generally been very patient with me (I am a "difficult" patient who questions everything) and all of my questions throughout this ordeal. It is really important to let him know how you want him to work for you; we made it very clear that we are evidence-based people with no room for questionable forms of treatment (like the use of Prednisone during stim cycles, which is their default, even if no immune issues are present). He is otherwise very pleasant, easy to speak to, and welcomes all questions.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go in with all the questions you have already prepared. He'll take his time to speak with you and answer questions honestly and clearly.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Through all of my cycles at CNY I have contacted him via portal several times to check in, to get second opinions, and sometimes, to let him know I'm not comfortable with something. His responses were never cookie cutter, and there have been times that his recommendations have contradicted those of the nursing staff. He was respectful of my decision to dump all the "woo" that Dr Kiltz and his nursing staff were pushing.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
#1 antagonist cycle; can't recall doses, 2 lead follicles after 3 days of stims (nurses started me too late in the cycle), converted to IUI, failed. Can't recall med doses. #2 estrogen prime, antagonist, started stims CD2 with 450 Follistim/150 menopur, Cetrotide with dual lupron/lower dose HCG trigger-->12 eggs, 4 mature, none made it to day 3. ICSI used. #3 estrogen prime, antagonist, with 450 Follistim/150 menopur, Cetrotide, stimmed longer than last cycle, full HCG trigger-->10 eggs, 4 mature, 4 others left to mature, one 3-day embryo cryopreserved. Used ICSI.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurse I worked with (you can pick the nurse you want to do your monitoring with) was very pleasant and optimistic, seemed attuned to details, but the nurses do typically follow a set of guidelines that they apply to everyone, so you need to be careful. Don't be afraid to ask the doctor for a second opinion. The NP there is nice but seems overconfident and misinterpreted previous genetic workup and I left convinced that my infertility was due to a fragile x premutation (I spoke with a genetics counselor who explained I don't have a premutation, and my infertility is likely unrelated). Not all communication well. There is a lab tech/phlebotomist who has an edgy attitude.
Describe your experience with CNY Fertility Center.
Very cookie cutter. There were times that I felt I was doing DIY IVF because I had to self advocate frequently. Communication is hit or miss. I recently had an experience when a nurse told me about a test result over portal and suggested a medication. The nurse didn't call me and when I called the office shortly after receiving the message, she had left for the day and I had to speak with some random nurse who never worked with me. The nurse manager tried to create excuses like nurses don't want to play phone tag or leave voice mails. I messaged my RE about my decision to seek further confirmatory testing and he was highly supportive of my decision and actually told me I did the right thing. This incident left me highly distrustful of the general nursing staff.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Each IVF is $3900, monitoring is around $850. IUI monitoring was around $750 or so, the IUI itself was approximately +/-$300. Follow up visits with the doctor were $75. Monitoring for an FET was between $750-850.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
It was dependent on preference. Since I only have one embryo stored, I don't have the luxury of having such options.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
I was told that one of my lab results were not good via patient portal and was recommend a relatively powerful medication. I called the clinic several minutes after receiving the message and the nurse was gone. I chose not to follow their guidance without further workup that I have obtained from another specialist outside their facility. Dr Grossman was highly supportive of my decision to get more specific follow up which suggests the nurses do their own thing based off a one sized fits all protocol.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
3
Clinic
CNY Fertility Center
Albany
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
Unexplained
European
Native American
Income $50K - $99K
Accountant
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Grossman explained each step as we went through the transfers and egg retrieval. He was very good at showing us what was going on the screen and helping us understand what was happening. He was wonderful at making me feel like I wasn't just a number. He made a hard time just a little easier by being upbeat and positive about the results. ... Before they did the transfers I started intralipids and had an HCG wash and I really think all that stuff helped.
I don't think there is anything they need to change the girls at the front desk are welcoming. My husband had one suggestion. The room for samples isn't very sound proof, he said it's hard to get comfortable when you can hear everything going on around you. ... My veins are very small and are hard to get for blood work or IV's. Ann [nurse] usually did my blood work and after 2 or 3 times she's got really good and remembered that my veins sit close to top of my skin and after that she never missed again! ...
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman explained each step as we went through the transfers and egg retrieval. He was very good at showing us what was going on the screen and helping us understand what was happening. He was wonderful at making me feel like I wasn't just a number. He made a hard time just a little easier by being upbeat and positive about the results.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He not the typical doctor. He's very good at what he does and he's very good at explaining what to expect. He makes you feel comfortable with the plan before moving forward and he helps weigh all the options.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman and all the nurses at CNY really care about everyone and making sure your in the right place mentally and physically. Everyone knows who you are and calls you by name, they ask how your doing and feeling. They take an interest in your life outside of the fertility.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Even though having blood drawn sucks, I like that they take blood each visit to make sure your progesterone and estrogen are where they need to be. Before they did the transfers I started intralipids and had an HCG wash and I really think all that stuff helped. And it did work I was pregnant until 17 weeks and we lost the baby because my water broke early. If I had to go back I wouldn't change a thing. All the medicine and doses worked like they should have and it was all worth it. I'm patiently waiting to be able to try again.
Describe your experience with the nursing staff at CNY Fertility Center.
All of the nurses are awesome! They made it more bearable. My veins are very small and are hard to get for blood work or IV's. Ann usually did my blood work and after 2 or 3 times she's got really good and remembered that my veins sit close to top of my skin and after that she never missed again! And kimmi usually did my IV for the intralipids and she hardly ever missed. And if they did and they weren't comfortable trying again they would ask someone else to look. They really make me feel like I'm a really person not just a science experiment. After everything we've been through they really make it easier to handle. They are the best at what they do and I couldn't ask for better nurses
Describe your experience with CNY Fertility Center.
I don't think there is anything they need to change the girls at the front desk are welcoming. My husband had one suggestion. The room for samples isn't very sound proof, he said it's hard to get comfortable when you can hear everything going on around you.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
For my medications I paid about 250-250$ a month. Intralipids were 56$ every two weeks, endometrin were 15$ for 3 boxes, progesterone in oil were 15$ for 2 vials, the HCG wash was 15$ for one vial, the LDN was was 50$ for a 3 months supply. During the egg retrieval the gonal -f was $15 per pen and I used 3 or 4 total, the metopur was 15$ for 4 boxes, and cetratid was 15$ for 4 boxes. After it was done all of the medicine I had left I donates to the doctors office to give to peope who don't have as good of insurance as we do and can't afford to buy them.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
The choice was left up to me and my husband. The first two transfers we did 2 each time and they failed or I had an ectopic pregnancy. The last transfer we did we chose to do one embryo and it was successful. I think it makes a different some people (me included) can't handle more than one embryo at a time.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
Once or twice I had to call to get my results. It's not a big deal I know the nurses get busy and if it's not critical they for get to call. I would just call the next morning and find out my results.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
8
NPS
10
Age 30
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I loved that during my consult Dr. Grossman wrote everything down for me. He went through complications that could happen from any of the treatments that were offered. He also wrote down success percentages for my diagnosis and age. He left so much time at the end of my appt for questions that either my husband or I had. He really took the time to make sure that we left with all our questions answered and I appreciate that so much.
CNY is very impressive! I love the patient portal. I love that we can communicate with doctors, nurses, billing, embryology all on the portal. When I went to my consultation the waiting room was packed, not an open chair but luckily we were called in pretty quickly. The office itself is beautiful and clean. I love that massage and acupuncture is offered right in the office.
How was your experience with Michael Grossman at CNY Fertility Center?
I loved that during my consult Dr. Grossman wrote everything down for me. He went through complications that could happen from any of the treatments that were offered. He also wrote down success percentages for my diagnosis and age. He left so much time at the end of my appt for questions that either my husband or I had. He really took the time to make sure that we left with all our questions answered and I appreciate that so much.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Write all your questions down. Dr. Grossman really takes the time to go over and explain everything to you.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman was so warm and welcoming. I came to my appt so nervous and he put me at ease. He made us laugh and just made us comfortable. He knew that I had prior treatment elsewhere but still reviewed the basics with me.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
So far I have only had a consult with Dr. Grossman. But I am getting ready to start an egg retrieval soon. I am ordered follistim 225iu,menopur 75, ganirelix, and Lupron. This is a higher dose of follistim than I was on at my previous clinic, so we will see how it goes.
Describe your experience with the nursing staff at CNY Fertility Center.
I love that CNY has means of communication on the patient portal. Everyone answers pretty quickly and so far I am very pleased. I have only met one nurse in person so far and she was very caring, nice, and professional.
Describe your experience with CNY Fertility Center.
CNY is very impressive! I love the patient portal. I love that we can communicate with doctors, nurses, billing, embryology all on the portal. When I went to my consultation the waiting room was packed, not an open chair but luckily we were called in pretty quickly. The office itself is beautiful and clean. I love that massage and acupuncture is offered right in the office.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Ivf $3900 now offering a 5% discount this month. Each transfer will cost $650
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
After I had 2 FET failures at my pervious clinic, Dr. Grossman said that we can transfer 2 embryos if I would like.
8
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
9
Age 29
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Cookie cutter protocols [with Dr. Michael Grossman]...The medications he put me on for stimulation and egg retrieval worked wonderfully for me. He listened and considered my concerns of ohss. I felt completely safe and comfortable with him doing my egg retrieval. Which went great! On the negative side I feel that my specific situation wasn’t considered and was placed on a cookie cutter protocol for embryo transfer. I was not given a chance nor different options discussed with me about different transfer protocol options. When I asked about different protocols I received a very negative response.
Great cost and compassion [at CNY Fertility] but they see ALOT of people. In my opinion this is both a strength and weakness. Being your own advocate here is important. Their main weakness I think is treating so many people that it puts a lot of pressure on the patient to make choices they may not fully understand with lack of guidance...Their [nurses] caring and compassion is outstanding including the staff in the finance department and the front desk. Some of my conversations with them have left me feeling doubtful of their overall knowledge though
How was your experience with Michael Grossman at CNY Fertility Center?
In general I found him to be a knowledgeable and caring doctor. I would definitely recommend him. Sadly I think my story and experience with my FET echos to many other women’s. Who’s cases are treated generically lacking guidance or understanding of options available. The medications he put me on for stimulation and egg retrieval worked wonderfully for me. He listened and considered my concerns of ohss. I felt completely safe and comfortable with him doing my egg retrieval. Which went great! On the negative side I feel that my specific situation wasn’t considered and was placed on a cookie cutter protocol for embryo transfer. I was not given a chance nor different options discussed with me about different transfer protocol options. When I asked about different protocols I received a very negative response.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
If your looking for a good doctor with your best interests at heart he’s your man but make sure to ask what your options are for different procedures.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Cookie cutter protocols
Describe your experience with the nursing staff at CNY Fertility Center.
Their caring and compassion is outstanding including the staff in the finance department and the front desk. Some of my conversations with them have left me feeling doubtful of their overall knowledge though
Describe your experience with CNY Fertility Center.
Great cost and compassion but they see ALOT of people. In my opinion this is both a strength and weakness. Being your own advocate here is important. Their main weakness I think is treating so many people that it puts a lot of pressure on the patient to make choices they may not fully understand with lack of guidance.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
1embryo preferred
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
9
Doctor
Michael Grossman
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
7
Age 38 - 39
1 IVF
Unexplained
East Asian
Income $100K - $199K
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
For my second IVF, I wanted to work with Dr. Grossman because I think he has a more practical approach. During consults, he takes the time to listen and answer your questions. During procedures, he is more pragmatic...Added Cetrotide 0.25mg on day 6. Triggered with Lupron on day 12 as my estrogen went too high - I think I was stimulated for too long. Retrieved 16 eggs but only 2 made it to day 5 and 6...While you can schedule a call with the doctor over the phone, it is best to have an in-person meeting before you start your cycle. I actually came away with some free medications that they had to spare.
You don't deal with the same person [at CNY Fertility Center] so it's hard to get consistency but they are usually friendly. Your main interaction is with the nurses but sometimes you don't know if they are all on the same page...IVF with remote management fee $4050. My medications were donated so the costs were minimal for this round. FET transfers are $450...I think that many people choose this clinic because it is affordable. I would say this would be a good option if your fertility issues are not too complicated. The clinic doesn't feel like a hospital - there is a lovely fireplace that is always on. You can have a complimentary massage in the waiting room before your procedure.
How was your experience with Michael Grossman at CNY Fertility Center?
I initially had another doctor at CNY and felt confused by the alternative medications that I had been prescribed, some of which are still sitting in a box at home. For my second IVF, I wanted to work with Dr. Grossman because I think he has a more practical approach. During consults, he takes the time to listen and answer your questions. During procedures, he is more pragmatic.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be proactive. Many patients probably travel to this clinic as it is one of the most affordable. While you can schedule a call with the doctor over the phone, it is best to have an in-person meeting before you start your cycle. I actually came away with some free medications that they had to spare.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
As a travel patient, there is no consistency with who you are dealing with. Sometimes someone picks up the phone right away. Other times you are on hold for 20 minutes. You don't really know who you're going to speak with and whether they will give you the right advice. Some interactions are more pleasant than others.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Gonal-F 300 IU, Menopur 75IU, Z-Pak, Low-Dose Naltrexone, Pre-natal. Added Cetrotide 0.25mg on day 6. Triggered with Lupron on day 12 as my estrogen went too high - I think I was stimulated for too long. Retrieved 16 eggs but only 2 made it to day 5 and 6.
Describe your experience with the nursing staff at CNY Fertility Center.
You don't deal with the same person so it's hard to get consistency but they are usually friendly. Your main interaction is with the nurses but sometimes you don't know if they are all on the same page.
Describe your experience with CNY Fertility Center.
I think that many people choose this clinic because it is affordable. I would say this would be a good option if your fertility issues are not too complicated. The clinic doesn't feel like a hospital - there is a lovely fireplace that is always on. You can have a complimentary massage in the waiting room before your procedure.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IVF with remote management fee $4050. My medications were donated so the costs were minimal for this round. FET transfers are $450.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
7
Doctor
Michael Grossman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 46
1 IVF
Tubal Blockage
Black or African-American
Consultant
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Grossman was very good. He did explain the good with the bad. I am glad he was able to answer all my questions while not making me feel rushed or unimportant.... Dr.Grossman has renewed my faith in the process. He still answers my emails even though my cycle has been completed.... Used natural low dose IVF because I had plenty of meds left over from a cycle at another clinic. I also had overstimulation from the other clinics high dose protocol.
Strengths [of CNY Fertility]: 1)Excellent care and communication 2)Affordable treatments 3) Technology (I was able to view lab results right away and keep track of my progress thanks to their patient portal) 4) Holistic/Alternative medicine approach resulted in a viable embryo and less side effects Weakness: 1) Treatment offerings... Efficient well oiled machine but not rushed. I was able to speak with staff, garner rapport and feel welcomed
How was your experience with Michael Grossman at CNY Fertility Center?
Dr.Grossman was very good. He did explain the good with the bad. I am glad he was able to answer all my questions while not making me feel rushed or unimportant. He actually addressed my concerns which was unlike my experience at another clinic I won't name here. Basically after my 1st cycle with this other clinic I was afraid and upset. Dr.Grossman has renewed my faith in the process. He still answers my emails even though my cycle has been completed.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He's not like others you may have dealt with. He genuinely wants you to understand the process and help in your journey.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The team genuinely care for me. Dr.Grossman met with me to explain the problems getting to my left ovary then referred me to Dr.Kiltz. The team worked with me to make sure I could save money by using meds from a previous cycle with another clinic as well as understood a more holistic approach.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Used natural low dose IVF because I had plenty of meds left over from a cycle at another clinic. I also had overstimulation from the other clinics high dose protocol. Diet was changed to organic Keto because I was overweight. Results were an embryo formed, weight loss and overall better health than when I started.
Describe your experience with your nurse at CNY Fertility Center.
My care was excellent.
Describe your experience with CNY Fertility Center.
Strengths: 1)Excellent care and communication 2)Affordable treatments 3) Technology (I was able to view lab results right away and keep track of my progress thanks to their patient portal) 4) Holistic/Alternative medicine approach resulted in a viable embryo and less side effects Weakness: 1) Treatment offerings ( don't know if anyone does but got the question from someone after my transfer while referring the clinic: don't know if they offer you donor egg and your egg retrieval at the same time so you don't have to go through another cycle to increase chances of pregnancy)
Describe your experience with your monitoring appointments at CNY Fertility Center.
Efficient well oiled machine but not rushed. I was able to speak with staff, garner rapport and feel welcomed
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 for the cycle including monitoring. Medications were around $4000 but used meds from previous cycle from another clinic 1st.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 31
1 Fertility Medications
Anovulation
Diminished Ovarian Reserve
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Grossman] was very straightforward and methodically took us through our different options and the success rates of each. He gave us time to ask all of our questions without us feeling rushed. We were seen right on time and the appointment lasted the expected amount of time....I am having issues with my uterine lining thickening during my mock cycle. It has been suggested to take Intramuscular estrogen, use Viagra to increase circulation to the area, and take a course of antibiotics to minimize inflammation and local flora.
Beautiful facility [CNY Fertility]. Very clean and organized. Staff is polite and efficient. I love that they have acupuncture and massage on site- I appreciate the mix of eastern and western medicine and it Makes a stressful process more relaxing....During my mock cycle I had to be on top of the results and when they came in. I am a healthcare provider so I understand what’s going on so I didn’t need as much support, but I was surprised how little was communicated without me inquiring.
How was your experience with Michael Grossman at CNY Fertility Center?
He was very straightforward and methodically took us through our different options and the success rates of each. He gave us time to ask all of our questions without us feeling rushed. We were seen right on time and the appointment lasted the expected amount of time. He was rather blunt which my husband and I prefer, but may be an issue for others.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
I would recommend seeing him for the consultation. I did not work with him personally for any treatment but I would trust him with my care.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He took the time to thank us for the long wait for our appointment and for traveling far to receive care at the clinic. He asked us a few questions about ourselves to get to know us better. He also took the time to explain about his background and experience as well as what his role will be in our care.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I am having issues with my uterine lining thickening during my mock cycle. It has been suggested to take Intramuscular estrogen, use Viagra to increase circulation to the area, and take a course of antibiotics to minimize inflammation and local flora. I have not gone through a new cycle yet so I cannot comment if this worked.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Allyson Santoro)
Allyson responds very quickly via their online portal. It is hard to call and get in touch with her unless it’s been planned via the portal. She has directed me through the initial phases of my treatment and has contacted the doctor when needed.
Describe your experience with CNY Fertility Center.
Beautiful facility. Very clean and organized. Staff is polite and efficient. I love that they have acupuncture and massage on site- I appreciate the mix of eastern and western medicine and it Makes a stressful process more relaxing.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
During my mock cycle I had to be on top of the results and when they came in. I am a healthcare provider so I understand what’s going on so I didn’t need as much support, but I was surprised how little was communicated without me inquiring.
8
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
10
Age 33
1 IVF
Unexplained
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
My protocol was not very intense for my first cycle which I appreciated. I was thankful for this because overstimulation was a concern of mine during my initial consult. ... Dr. Grossman was patient, kind, and took the time to answer all of mine and my husbands questions before retrieval and transfer. He had a demeanor that made me feel safe. ... The two interactions I did have with him were very pleasant. He was thorough in explaining the procedures and expectations. He was honest and gentle in not only his treatment but in his manner.
I will say being a travel patient faced it’s challenges in just finding a proper place to monitor. Making last minute travel arrangements was also a bit stressful and costly. ... The nurses at CNY are godsends. These women are wonderful at talking you off a ledge, especially when its your first time and you have a million questions and uncertainties. They are kind and informative and compassionate.
How was your experience with Michael Grossman at CNY Fertility Center?
I was a travel patient which made it difficult to truly build a relationship with Dr. Grossman, however I knew all of this coming into it. The two interactions I did have with him were very pleasant. He was thorough in explaining the procedures and expectations. He was honest and gentle in not only his treatment but in his manner.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
To trust the process although you may not be directly dealing with him the entire time.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
While CNY is a high volume clinic, and during the stimulation process and transfer preparation I mostly dealt with the fabulous nursing staff, Dr. Grossman was patient, kind, and took the time to answer all of mine and my husbands questions before retrieval and transfer. He had a demeanor that made me feel safe. He explained everything he did during transfer and was realistic about our chances of success that cycle. I appreciated him not planting false hope, but suggesting that we remain optimistically hopeful for success.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My protocol was not very intense for my first cycle which I appreciated. I was thankful for this because overstimulation was a concern of mine during my initial consult. I was on relatively low doses of menapur and gonal for my retrieval. However, because I was a travel patient, and I had an extremely difficult time finding a facility to monitor me during stimulation, I believe that may be where my cycle failed. Accurate results were not reported to Dr. Grossman and he worked with what he had. For transfer I was on the usual estradiol and progesterone while continuing all of my vitamins. This part of my cycle monitoring was much less complicated and results were reported to the clinic that were accurate.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses at CNY are godsends. These women are wonderful at talking you off a ledge, especially when its your first time and you have a million questions and uncertainties. They are kind and informative and compassionate.
Describe your experience with CNY Fertility Center.
Strengths this clinic has is all of the wonderful nurses available to you to answer any questions. The facility is beautiful, the lobby is inviting and comforting. The price is affordable so that every single couple can realize their dream of having a family. I can’t think of any weaknesses that I would directly relate to the clinic. I will say being a travel patient faced it’s challenges in just finding a proper place to monitor. Making last minute travel arrangements was also a bit stressful and costly.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I was a travel patient so I had to locate a facility that would do my monitoring. The most stressful part of my IVF journey was this. Where I live I could not find one place that would agree to monitor me. Once I did find a facility that was almost 2 hours from where I live, they did not count and measure all follicles. This did not have anything to do with CNY and they were extremely patient, understanding, and at one point tried helping me find a place where I could go monitor. I had my labs drawn at lapcorp which for the most part did get my results by end of day to CNY.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IVF was $4,050 Transfer cost was $250 Travel and accommodation costs $2,000 Medications around $1,500
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
In most cases CNY will only transfer one embryo. I however had two embryos, one of fair quality and the other poor. Because of this I asked Dr. Grossman to transfer both, as to not prolong starting a new cycle, if the first failed. He was open and honest and explained that it wouldn't increase my chances of pregnancy but my chances of multiples which could have its own set of complications.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
10
Age 36
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Grossman is a great doctor, good bedside manner. He makes some jokes to try and lighten the mood and makes sure to ask if you have any other questions. I've never felt rushed by him. ... Be prepared for him to be a little wishy washy with some answers to your questions. IVF is not an exact science, so when asking "what should we do differently for the next transfer..." unfortunately the answer is often "well, we could try x, y or z" if there was a 100% option that worked it would be done from the first transfer.
The clinic is great, we travel from out of state to go to CNY. It is very relaxing and cozy. They sometimes run late (2 hours for my egg retrieval!) but I imagine all doctors offices have that issue sometimes. Embryology lab is right next to retrieval and transfer rooms, which is nice. ... For both of my negative betas, I was told to "have a nice day!" at the end of the phone call. Read the room, I am not going to have a nice day after my embryo transfer has failed.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. Grossman is a great doctor, good bedside manner. He makes some jokes to try and lighten the mood and makes sure to ask if you have any other questions. I've never felt rushed by him. We havent had success yet, which is the only thing that could make me like him more!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be prepared for him to be a little wishy washy with some answers to your questions. IVF is not an exact science, so when asking "what should we do differently for the next transfer..." unfortunately the answer is often "well, we could try x, y or z" if there was a 100% option that worked it would be done from the first transfer. A lot of this is trial and error, and going into treatment with that mindset will be helpful for you.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He takes the time to really listen to you and answer all of your questions.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We did IVF with Menopur and Follistim. Transfers with estrace.
Describe your experience with the nursing staff at CNY Fertility Center.
For both of my negative betas, I was told to "have a nice day!" at the end of the phone call. Read the room, I am not going to have a nice day after my embryo transfer has failed.
Describe your experience with CNY Fertility Center.
The clinic is great, we travel from out of state to go to CNY. It is very relaxing and cozy. They sometimes run late (2 hours for my egg retrieval!) but I imagine all doctors offices have that issue sometimes. Embryology lab is right next to retrieval and transfer rooms, which is nice.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Once cycle of IVF and 2 transfers with medication and travel was about $10-12k
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Most doctors now a days are doing single transfers
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
One of my FET meds wasn't called in, and when I got my meds list the day that I needed them, I had to drive that day to an out of the area pharmacy that had it in stock. It ended up being okay but was definitely stressful and could have ended up being a disaster if it hadnt been in stock in the area. A simple thing that should have been avoided, and it ended up ruining my plans for the day due to the drive to pick it up.
8
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5