Michael Grossman

CNY Fertility Center

Rated 8.6
Strongly recommend: 65%Neutral: 26%Don't recommend: 9%8.6
65% strongly recommend
120 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.5
4.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Albany
Residency
Saginaw
Fellowship
U of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Michael Grossman works in 1 office at

CNY Fertility Center
Rated 8.6
Strongly recommend: 70%Neutral: 18%Don't recommend: 12%8.6

Explore Clinic
Albany
38A Old Sparrowbush Road
Latham, NY 12110

120 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
1 Egg Freezing
Black or African-American
Income $0 - $49K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr Grossman is very empathetic and naturally caring. He was very responsive to my questions and needs. He even called me to check on me and to make sure I was okay during treatment.... Dr Grossman is an excellent Dr. I wouldn’t change him for anyone.... Depending on your age and specific fertility issues Dr. Grossman will recommend how many embryos is best for each individual patient.... I used 300 Gonal & 20 low dose hcg for 9 day
CNY Albany’s strengths are its Dr.’s and awesome nursing team and staff. They are very welcoming and eager to help. Someone is always available to answer any questions or concerns 24 hours per day. I received personalized care and felt very happy with everything so far. I can’t really think of any weaknesses at all to be honest. My experience with them was and still is amazing. Not to mention how affordable they are.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman is an excellent Dr. I wouldn’t change him for anyone. He is thorough and very attentive to my needs. He is knowledgeable in every aspect of fertility and very warm with great bedside manner.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be open, ask a lot of questions big or small. Dr Grossman will answer every one of them.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman is very empathetic and naturally caring. He was very responsive to my questions and needs. He even called me to check on me and to make sure I was okay during treatment.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I used 300 Gonal & 20 low dose hcg for 9 days, Cetrotide for 6 days & double lupron dose 12 hours apart. I retrieved 22 eggs and did not develope ohss as Dr Grossman recommended. I was in no pain and healed super fast. My doses never had to be adjusted, they were perfect for me.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Nicole Davey)
Nicole was an awesome nurse! She was very friendly and welcoming to all of my questions and concerns. She was on top of everything and very knowledgeable.
Describe your experience with CNY Fertility Center.
CNY Albany’s strengths are its Dr.’s and awesome nursing team and staff. They are very welcoming and eager to help. Someone is always available to answer any questions or concerns 24 hours per day. I received personalized care and felt very happy with everything so far. I can’t really think of any weaknesses at all to be honest. My experience with them was and still is amazing. Not to mention how affordable they are.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
So far I have a payment plan which is $3900 for the ivf, $650 for outside monitoring, plus $250 for finance charges over 2 years for financing. I had $40 co pays & $50 for hcg wash. I will be adding intralipids for my current transfer cycle so that will cost $100 to administer. Medication was approx $2500 so far. My ultrasounds have been $77 and labwork about $100 each visit.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Depending on your age and specific fertility issues Dr. Grossman will recommend how many embryos is best for each individual patient.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 33
1 Fertility Medications
Male Factor
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I felt like I was just a standard protocol. Not as an individual. He [Dr. Grossman] gave us instructions and meds for an IUI but we have other tests pending results that would change the course of the plan and it’s like we’re in a standstill now and have no idea what we should be doing while waiting for these tests.... He sounded passionate about keto and how he lives his life with keto. He talked a lot, but mostly about himself. He did explain things to us really well and drew diagrams while explaining when we asked questions. . I just don’t like that I was set for an IUI plan on first consult when I need to have a lap and my partner needs to see a urologist.
I think the Staff [CNY Fertility] mean well, but are just too busy because of being over booked. Don’t waste money until you’ve had all diagnostic tests done... We were told the consult was free burly got a bill from insurance today that stayed it was charged $400 for the visit.... They [nurses] all need to get on the same page. 3 different ones called me in one day for 3 different prescriptions. Called and had lab results faxed Over, Called 2 days later and couldn’t be found.
How was your experience with Michael Grossman at CNY Fertility Center?
He sounded passionate about keto and how he lives his life with keto. He talked a lot, but mostly about himself. He did explain things to us really well and drew diagrams while explaining when we asked questions. . I just don’t like that I was set for an IUI plan on first consult when I need to have a lap and my partner needs to see a urologist. If it was up to CNY and I wasn’t smart, I would just proceed with the steps for the IUI while waiting for lap and urologist, where they could potentially find Endo and Vericole.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Do research, talk to people and get all your diagnostic tests done before proceeding with the treatment they set you up for.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I felt like I was just a standard protocol. Not as an individual. He gave us instructions and meds for an IUI but we have other tests pending results that would change the course of the plan and it’s like we’re in a standstill now and have no idea what we should be doing while waiting for these tests. I do not want to do an IUI if my Lap finds Endo and needs to be removed. Also it’s almost impossible to reach anyone by phone and get any kind of direction.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
LDN, Clomid, Z-pack, Prednisone, IUI, and timed intercourse after also.
Describe your experience with the nursing staff at CNY Fertility Center.
They all need to get on the same page. 3 different ones called me in one day for 3 different prescriptions. Called and had lab results faxed Over, Called 2 days later and couldn’t be found.
Describe your experience with CNY Fertility Center.
Advocate to be treated as an indivudual for yourself. Ask questions and be persistent. I think the Staff mean well, but are just too busy because of being over booked. Don’t waste money until you’ve had all diagnostic tests done
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
We were told the consult was free burly got a bill from insurance today that stayed it was charged $400 for the visit.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Single!
What specific things went wrong at CNY Fertility Center?
  • Lost paperwork
  • Failed to order appropriate test
  • Lost results
Describe the specific things that went wrong at CNY Fertility Center.
Lost lab results.
6
Doctor
Michael Grossman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
7
Clinic
CNY Fertility Center
Rochester
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 28 - 30
6 IUI
1 IVF
Unexplained
Income $50K - $99K
1st of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr grossman is a fun guy, made me feel comfortable right off the bat. Sat us down and explained it all from top to bottom and explained what he thought the best course of action would be for us. Explained everything so well, we didn’t have questions. When I had an ectopic pregnancy, he came in the room with the nurse, held my hand and explained it wasn’t my fault. He advised he would perform surgery and explained the whole process. He was extremely compassionate and didn’t make me feel like I was just another patient. I felt like he really cared and was there for us. I honestly do not have anything negative to say about him.
I personally have nothing negative to say, I think everything about CNY was perfect. The atmosphere, the nurses, drs and other services were fantastic. I did accupuncture there 2x, multiple visits for lipid infusions, plus all my monitoring was done there. They were all patient, compassionate and extremely cooperative with my schedule.... My insurance didn’t cover ivf however the iui and monitoring was covered. CNY has payment plans to assist with costs which was amazing and they are very affordable
How was your experience with Michael Grossman at CNY Fertility Center?
Dr grossman is a fun guy, made me feel comfortable right off the bat. Sat us down and explained it all from top to bottom and explained what he thought the best course of action would be for us. Explained everything so well, we didn’t have questions. When I had an ectopic pregnancy, he came in the room with the nurse, held my hand and explained it wasn’t my fault. He advised he would perform surgery and explained the whole process. He was extremely compassionate and didn’t make me feel like I was just another patient. I felt like he really cared and was there for us. I honestly do not have anything negative to say about him.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go into the appointment open minded. And ready for lots of info.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr grossman took the time to sit with us and explain absolutely everything. Options, rate of success for everything, all treatment protocols, etc. we had an ectopic pregnancy and dr grossman was extremely compassionate and explained why it happened and how he was going to remove it. He was a complete gentleman the whole process and answered all of our questions in an appropriate, compassionate manner.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Since I was unexplained infertility he suggested we start with iui with letrozole. We did 3 cycles that were unsuccessful so he added gonal f injection which resulted in a positive pregnancy, but ended up being ectopic. We tried 3 more the same way and he then switched us to ivf with immune protocol.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Niccole)
Niccole and the other nurses were absolutely amazing!! Responded ASAP to my portal questions, called me to follow up after ectopic surgery, stayed in contact with embryo development.
Describe your experience with CNY Fertility Center.
I personally have nothing negative to say, I think everything about CNY was perfect. The atmosphere, the nurses, drs and other services were fantastic. I did accupuncture there 2x, multiple visits for lipid infusions, plus all my monitoring was done there. They were all patient, compassionate and extremely cooperative with my schedule.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
My insurance didn’t cover ivf however the iui and monitoring was covered. CNY has payment plans to assist with costs which was amazing and they are very affordable
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr grossman and the nurses suggested for us 1 embryo to transfer. He stated due to my age, a positive pregnancy test prior and no medical history that it “should” take. And it did :)
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
5 IUI
1 IVF
Unexplained
Income $0 - $49K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Grossman] is awesome and takes your input into consideration...and will implement them if possible you will never walk away thinking I’m confused...he will answer any questions you may have no matter how crazy you may think it is...His approach was to transfer one embryo however, I elected to transfer 2 at each transfer and he did inform me of the risks...He was very sympathetic to my loss when he gave me the options on how to proceed with the passing of my son at 9 weeks and which was the safest for me at that stage of my pregnancy. He encouraged me to try again when I felt I was ready to transfer again.
IVF$3900 not including medication or monitoring [at CNY Fertility Center]...I have no complaints at all about this clinic I was seen in a timely manner never had a long wait and was contacted by staff to give me my results whenever I had bloodwork done if any meds needed adjust or to tell me my hcg levels. This clinic has an awesome team...I have request Jackie [nurse] for all my transfers my hcg washes, my intralipids and she was also present for my retrieval. There aren’t enough words to express how great and compassionate she is and how she was there for me during my loss.
How was your experience with Michael Grossman at CNY Fertility Center?
He is compassionate, understanding, humorous and wonderful Dr. who is doing everything within his power to make me and my fiancé’s dream to come true of becoming parents. He has excellent communication skills and top notch bedside manner. Through my disappointments he never made me feel or think that any of it was my fault I couldn’t ask for a better Doctor.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He is awesome and takes your input into consideration and will implement them if possible you will never walk away thinking I’m confused he will answer any questions you may have no matter how crazy you may think it is.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
From the moment I met him he was very caring and understanding to what I was going through and explained to me what the protocol would be and how we should proceed. We were successful on my first FET it ended in miscarriage due to trisomy 22. He was very sympathetic to my loss when he gave me the options on how to proceed with the passing of my son at 9 weeks and which was the safest for me at that stage of my pregnancy. He encouraged me to try again when I felt I was ready to transfer again. He has answered all my questions no matter how crazy they may have been and eased any fears I had when I started this IVF journey. He has a wonderful sense of humor and I was treated as a human being and not a number. I would recommend him to anyone that asked.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Menopur 75iu, Follistim AQ 150iu, Cetrotide 0.25mg,estrace 2mg twice per day, progesterone in oil 1ml per day, Endometrin 100mg twice per day. I became pregnant on my first FET but ended in miscarriage due to trisomy 22 at 9 weeks.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Jackie)
I have request Jackie for all my transfers my hcg washes, my intralipids and she was also present for my retrieval. There aren’t enough words to express how great and compassionate she is and how she was there for me during my loss.
Describe your experience with CNY Fertility Center.
I have no complaints at all about this clinic I was seen in a timely manner never had a long wait and was contacted by staff to give me my results whenever I had bloodwork done if any meds needed adjust or to tell me my hcg levels. This clinic has an awesome team.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IVF$3900 not including medication or monitoring. FET$250 x 3, HCG wash $50 X3 Once Weekly intralipids till pregnancy test $100 x 7 or more
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
His approach was to transfer one embryo however, I elected to transfer 2 at each transfer and he did inform me of the risks.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
1 IVF
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
4 IUI With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
We were only male factor. So I was on a pretty standard protocol [with Dr. Grossman]...He also recommend I do acupuncture before and after transfer and if I had the ability to take the next day or two off of work to relax...He asked our thoughts on how many embros we wanted to transfer, we both at the same time said 2. We then asked him how many made it to the blastocyte stage. He asked his nurse to go grab the picture of the 2 that made it to Blastocytes and we're close to hatching.
Rebecca [nurse at CNY Fertility] was a godsend, she did our original consultation and made sure we understand why our best shot at becoming parents was IVF. We formed a pleasant relationship after a few visits and she made sure she was only a phone call or email away. She responded asap and even left me message with tests I could have done via my PCP. I have told other women going to CNY to request her.
How was your experience with Michael Grossman at CNY Fertility Center?
The morning of my day 5 fresh transfer my fiance and I had our hearts set on transferring 2 embros. At this time we didn't know the grading of the embros nor did we know how many made it to Blastocytes. When Dr.Groosman entered the room he asked if I was covered and for permission to enter, he came in and introduced himself and shook my hand and my fiance's. He asked how I was feeling and if I was warm and comfortable. He asked if we had any questions for him, both my fiance and I were kinda at a loss for words even tho we had discussed our thoughts over and over. He asked our thoughts on how many embros we wanted to transfer, we both at the same time said 2. We then asked him how many made it to the blastocyte stage. He asked his nurse to go grab the picture of the 2 that made it to Blastocytes and we're close to hatching. He then said that he looked over my history and had seen that I had been counciled by the nurse we had seen since day one, he then asked our permission to go over the risks of transferring 2- and made sure we understand that having multiples can be risky for both Mom and baby's. He then showed us the picture of the two embros that he felt we're our best chance, but told us it was our choice. He also discussed the other 4 embros and how he felt allow them to grow to day 6 and then freeze. Once we all agreed, and the transfer started, he made sure to tell me what he was doing, before doing it, and if I had any questions to please ask. When he told the nurse it was time to have the embroologist bring the embros in, he said that he thinks we made a great choice and he hopes to make our dream of parents come true. He said that at the end of the day, all that matters to him is that he helps me to become Pregnant. The man has the patience of a saint, I would soal heartly recommend him and have to anyone.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
To make sure you listen to his advice, as he truly is the best as what he does. And to ask as many questions, he has all the correct answers
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
One thing that truly touched my heart as well as my fiance's is Dr. Grossman said right before our transfer " You guys are in great hands, at the end of the day all that matters to me is that I'm able to make your dream of becoming parents come true" That will forever be with me, and brings tears to my eyes just typing this.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We were only male factor. So I was on a pretty standard protocol. My stimming cycle was: 225 mg GONAL-F 75 mg Menopur 0.25 mg Cetrotide 0.08 mg leuprolide for trigger- 2 times 12 hours apart. He also recommend I do acupuncture before and after transfer and if I had the ability to take the next day or two off of work to relax.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Rebecca Esnae)
Rebecca was a godsend, she did our original consultation and made sure we understand why our best shot at becoming parents was IVF. We formed a pleasant relationship after a few visits and she made sure she was only a phone call or email away. She responded asap and even left me message with tests I could have done via my PCP. I have told other women going to CNY to request her.
Describe your experience with CNY Fertility Center.
If you can afford it and live close to the office, I would suggest to do your monitoring with them. If there is anything you don't understand, to ask questions, as all the nurses are always more then willing to help and explain. I would tell them to order your medication sooner rather than later, once the medication is ordered it's out of cnys hands and the shipping process can be quite stressful. There's a few different brands of the stimming meds they use and if one is extremely expensive, as if they can recommend an equivalent
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
The cost of medication was completely separate. The cost of IVF and freezing of remaining embros for one year was $3900 The cost of monitoring at CNY was $850
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He knew we were educated on the risk, even tho he went over it with us again. He felt we were making the right choice
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 27 - 29
5 IUI
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
As part of the routine diagnostic testing [with Dr. Michael Grossman], I also underwent an HSG procedure to confirm my remaining tube was open. We tried a few natural cycles next. I had previously used clomid with many terrible Side effects so next we moved to letrozole. I used letrozole with timed intercourse and IUIs for several cycles. We’re now moving into injectable IUI cycles
I love that CNY combines both eastern and western medicine. They provide so much support and opportunities for patients outside of the routine medical care. Although the office is constantly busy with patients, I never feel rushed and I always feel important to the staff...They are AMAZING. Every time I meet a new nurse I add them to my list of favorites, but I’ve realized they’re all my favorite!
How was your experience with Michael Grossman at CNY Fertility Center?
As previously mentioned, Dr. Grossman was great. We felt well cared for and were given time and attention to our needs and questions. We felt we could ask anything and received compassionate but realistic responses. The only downside was that after our consultation and procedures, we have not met with him for almost a year. The nurses have handled everything from then on.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Come with all of you questions! There’s nothing you can’t ask.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman treated us with compassion and took the time to make sure all of our questions were answered and that we were comfortable.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
As part of the routine diagnostic testing, I also underwent an HSG procedure to confirm my remaining tube was open. We tried a few natural cycles next. I had previously used clomid with many terrible Side effects so next we moved to letrozole. I used letrozole with timed intercourse and IUIs for several cycles. We’re now moving into injectable IUI cycles
Describe your experience with the nursing staff at CNY Fertility Center.
They are AMAZING. Every time I meet a new nurse I add them to my list of favorites, but I’ve realized they’re all my favorite!
Describe your experience with CNY Fertility Center.
I love that CNY combines both eastern and western medicine. They provide so much support and opportunities for patients outside of the routine medical care. Although the office is constantly busy with patients, I never feel rushed and I always feel important to the staff.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Most costs have been covered by my insurance. I only pay the copay. However, NO COST is covered in relation to IVF treatment. As I move closer and closer to IVF, the financial burden makes me feel like this may not be an option.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 22
1 IVF
Native American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
At our initial consult my husband and I went in knowing what we were looking for and wanted...Dr. Grossman provided the details and risks of the whole IVF process and thoroughly answered any questions we had. Our goal was to achieve our plan and he more than helped us with that!...He wont beat around the bush and will fully answer any questions you may have as well as help you achieve your goals.
Their treatment [at CNY Fertility Center] is a huge strength for them. Their nurses were overall nice. Their clinic was very relaxing. The financial team was a weakness. Although I love the fact they do payment plans and help you achieve your goals quicker than most and they're cheaper than most, I wasn't fully aware of all the costs they forgot to tell me about. I knew about the cost of IVF procedure and the embryo testing. I wasn't told about the $850 for monitoring since I wanted to do that at a clinic closer to me, but that got skipped over somehow.
How was your experience with Michael Grossman at CNY Fertility Center?
At our initial consult my husband and I went in knowing what we were looking for and wanted. Dr. Grossman provided the details and risks of the whole IVF process and thoroughly answered any questions we had. Our goal was to achieve our plan and he more than helped us with that!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be honest about what you are looking for in the long run as a patient. He wont beat around the bush and will fully answer any questions you may have as well as help you achieve your goals.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman was straight forward from day one. My husband and I went in with a plan and he was more than helpful. He explained the low down on every procedure and cared about what we wanted.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I was on injections before my egg retrieval to help prepare my eggs fpr the procedure. For transfer I was put on progesterone injections and estrogen inserts.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Rebecca, she was the best-truly amazing!)
While most of them were amazing, some were more organized and knew what they were explaining more than others. I had one that didn't seem really happy with what she was doing. I choose Rebecca as my primary nurse because she wanted to help me. She made me feel like a human and not just another patient. She was organized, and always knew the next step.
Describe your experience with CNY Fertility Center.
Their treatment is a huge strength for them. Their nurses were overall nice. Their clinic was very relaxing. The financial team was a weakness. Although I love the fact they do payment plans and help you achieve your goals quicker than most and they're cheaper than most, I wasn't fully aware of all the costs they forgot to tell me about. I knew about the cost of IVF procedure and the embryo testing. I wasn't told about the $850 for monitoring since I wanted to do that at a clinic closer to me, but that got skipped over somehow. I wasnt told about the labs fees that had to be paid upfront ($1,200) for my 8 embryos to be tested. I also wasn't told I had to pay a feel on transfer day and got charged for each appointment after I found out I was pregnant. The financial team made it seem like that was all included. I'm just glad some of these got added to my payment plan.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IVF was roughly $4,000. Testing the embryos was $750 from cny and another $1,200 from the lab that I wasn't told about until my results were held from me until I could pay the unexpected fee. It was $850 for monitoring before my egg retrieval. There is a $250 fee on transfer day. And they charge for each appointment and ultrasound done once you find out you're pregnant. However I didnt find that last part out until I recieved my bill. The only thing that helped when I wasn't told about the extra fees were the fact I was able to add them to my payment plan. Everything except the lab fee from testing my embryos.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
It was strongly recommended to transfer one embryo due to the fact my risk of twins would be high if I transferred two. I had 8 Grade A embryos out of 32. I only had 8 tested. My husband and I made the decision to transfer two embryos so we had a higher chance of one of them implanting. Now we are blessed and expecting twins in April and couldn't be happier!
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
I described all that went wrong with the financial team in my last comment section under their weakness. Overall I think cny was amazing and helped me beyond measure, but when you're on all those hormones you just want all the financial burdens out of the way from day one so your not miss informed.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 40
1 IVF
Tubal Blockage
East Asian
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr.Grossman communicates very well and explained the process and expectations fully so that we were aware and fully understood. He had a very good and comforting bedside manner and was very professional yet down to earth and made me feel very comfortable. ... Used stimming meds then trigger for egg retrieval. Then transfer meds after transfer to ensure lining was in good shape. After the first failed attemp Dr.Grossman included intralipids and prograf and progesterone to increase our chances for immplantation. Also advised acupuncture before and after transfer for relaxation.
The clinic [CNY Fertility Center] was very clean and relaxing. It was spa like and the clerical staff were friendly and helpful. The waiting room was comfrotable and they offered freshments. It is very cozy and not formal. ... Total cost for IVF monitoring and meds - 9k+ ... The nursing staff was excellent. Very professional but personal as well. Very caring and comforting. They knew my name and the details of my situation and remembered me and my spouse everytime we went in.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr.Grossman communicates very well and explained the process and expectations fully so that we were aware and fully understood. He had a very good and comforting bedside manner and was very professional yet down to earth and made me feel very comfortable.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
I would advise to ask any question that they might have as Dr.Grossman will provide feedback no matter what. No question is a silly question and he will ensure you of that.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The staff and doctor called me by my name and remembered personal details about me and my spouse. Our questions and concerns were addressed even if they were repetitive. We felt like they really cared and wanted us to fully understand every step of the way.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Used stimming meds then trigger for egg retrieval. Then transfer meds after transfer to ensure lining was in good shape. After the first failed attemp Dr.Grossman included intralipids and prograf and progesterone to increase our chances for immplantation. Also advised acupuncture before and after transfer for relaxation.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff was excellent. Very professional but personal as well. Very caring and comforting. They knew my name and the details of my situation and remembered me and my spouse everytime we went in.
Describe your experience with CNY Fertility Center.
The clinic was very clean and relaxing. It was spa like and the clerical staff were friendly and helpful. The waiting room was comfrotable and they offered freshments. It is very cozy and not formal.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Total cost for IVF monitoring and meds - 9k+
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr.Grossman let us transfer 2 FET per our request. There wasn’t any questioning our decision.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 32
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
I really liked his [Dr. Grossman] manner. I also really felt that he calmed my anxieties when I was having them. He was available via email as was his team. He was doing Dr. Kiltz’s protocol which I didn’t get the impression he was hugely into it, but he encouraged me to continue with it and be patient. ... I felt like I was always able to get a response if I contacted them. That said, I did need to advocate for myself and I was okay seeing multiple nurses.
They [CNY Fertility] take anybody and don’t reject you because of weight which I super appreciated. They are also very affordable and I wouldn’t have been able to do IVF without their low prices. If you aren’t able to advocate for yourself and want someone to hold your hand and take care of your emotions, this clinic isn’t for you. ... They were nice but I saw different nurses the whole way through. I had a relationship with a few nurses but never knew who I would get.
How was your experience with Michael Grossman at CNY Fertility Center?
I really liked his manner. I also really felt that he calmed my anxieties when I was having them. He was available via email as was his team. He was doing Dr. Kiltz’s protocol which I didn’t get the impression he was hugely into it, but he encouraged me to continue with it and be patient.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Reach out if you want to communicate with him. Don’t wait for him to contact you. Be proactive and ask questions.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I felt like I was always able to get a response if I contacted them. That said, I did need to advocate for myself and I was okay seeing multiple nurses.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I had an immune suppression protocol for transfers including prednisone, program, intralipids, z-pack. I don’t know what they call the retrieval protocol but had final, menopur, and a Lupron trigger.
Describe your experience with the nursing staff at CNY Fertility Center.
They were nice but I saw different nurses the whole way through. I had a relationship with a few nurses but never knew who I would get.
Describe your experience with CNY Fertility Center.
They take anybody and don’t reject you because of weight which I super appreciated. They are also very affordable and I wouldn’t have been able to do IVF without their low prices. If you aren’t able to advocate for yourself and want someone to hold your hand and take care of your emotions, this clinic isn’t for you. IF you want a baby and don’t need the emotional support, CNY all the way.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Approx 4K for initial retrieval. Free transfers for a year (this has changed now). $40 copay for monitoring. Approx 5k for meds.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I did ask about transferring multiples but he suggested I be patient and transfer one at a time.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
8
NPS
10
Age 36
1 IVF
Tubal Blockage
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Grossman] was knowledgeable and straight forward for the most part. You could tell sometimes that he doesn’t want to discourage you from trying even if he doesn’t have a clumps of hope lol. That some times could be a down fall. I like it straight forward and sometimes I didn’t always get that. ... “We’ve seen it all here” which is good, but what’s my chance of conceiving. ... He doesn’t have to be super friendly to get the job done. He is good at what he does if he’s not super smiley it’s ok.
Their [CNY Fertility Center] waiting room is sooo calming, just wish I knew sooner that the lady w the massage chair offered FREE massages, she just set up there lol. They are just amazing people, all of the staff. They never make you feel less then. From the moment you walk in. ... From the receptionist to the nurses to the drs. I always felt like a person. I’ve always told everyone, I’ve never felt like just another patient. ... If one [nurse] couldn’t find my overy, she would call the next one in. They were never moody, never judge mental.
How was your experience with Michael Grossman at CNY Fertility Center?
He was knowledgeable and straight forward for the most part. You could tell sometimes that he doesn’t want to discourage you from trying even if he doesn’t have a clumps of hope lol. That some times could be a down fall. I like it straight forward and sometimes I didn’t always get that. They’d rather make you feel good about the situation at times. “We’ve seen it all here” which is good, but what’s my chance of conceiving.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He doesn’t have to be super friendly to get the job done. He is good at what he does if he’s not super smiley it’s ok.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Can’t as a whole were amazing. From the receptionist to the nurses to the drs. I always felt like a person. I’ve always told everyone, I’ve never felt like just another patient.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I really can’t remeber all of that. I actually tried to block it all out.
Describe your experience with the nursing staff at CNY Fertility Center.
They were absolutely amazing and worked as a team. If one couldn’t find my overy, she would call the next one in. They were never moody, never judge mental. They were always on call for any questions. Showed me where on my butt to stick the needle. I think one even drew an X on my butt to make sure I knew exactly where. I can’t wrote enough good stuff about them.
Describe your experience with CNY Fertility Center.
Their waiting room is sooo calming, just wish I knew sooner that the lady w the massage chair offered FREE massages, she just set up there lol. They are just amazing people, all of the staff. They never make you feel less then. From the moment you walk in. The only thing I wished that the main Dr., Dr. Kilts was at the Albany clinic. Wish we could clone him. On the plus side Dr. kilts will call you from his home phone, even if you just need to talk or vent. But it would have been nice to meet him or have him as my dr without driving to buffalo.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I feel like if you have the embryos, always start with 2 a good one and maybe a poor one.
8
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 29
1 IVF
Latinx
Income $0 - $49K
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Michael Grossman] was really acertive, confident and cheerful. Was always ready to listen and work with us as a team. He's calming tone was very refreshing. He was sincere and had a plan for the entire treatment. I really appreciated his mannerisms and way of making me feel comfortable. He was trying to work with us and not to his benefit.... He always told me I just had lazy ovaries...but that he could work with that. We had talked about lui without injectables and he offer others like lui with injectable or ivf. We decided to go with ivf and he was with us every step of the way. Started us with injectable from day one of my cycle and suppositories.
[CNY-Albany has a] Calming environment, on point with schedule, always neat and clean. Made me feel welcome and at home. Atmosphere was excellent. All staff was helpful, restrooms always clean, utensils well sterilized and rooms well equipped and clean.... All nurses were professional and knowledgeable...they were always smiling and helpful. Attended to everyone of my needs and concerns.
How was your experience with Michael Grossman at CNY Fertility Center?
He was really acertive, confident and cheerful. Was always ready to listen and work with us as a team. He's calming tone was very refreshing. He was sincere and had a plan for the entire treatment. I really appreciated his mannerisms and way of making me feel comfortable. He was trying to work with us and not to his benefit.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Pay close attention to him...He's a fast right to the point talker
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was compassionate, straight forward and listened to my concerns and answer all of my questions. He really was not there to just make money...He was literally trying to help us conceive. He put our desires first.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
He always told me I just had lazy ovaries...but that he could work with that. We had talked about lui without injectables and he offer others like lui with injectable or ivf. We decided to go with ivf and he was with us every step of the way. Started us with injectable from day one of my cycle and suppositories.
Describe your experience with the nursing staff at CNY Fertility Center.
All nurses were professional and knowledgeable...they were always smiling and helpful. Attended to everyone of my needs and concerns.
Describe your experience with CNY Fertility Center.
Calming environment, on point with schedule, always neat and clean. Made me feel welcome and at home. Atmosphere was excellent. All staff was helpful, restrooms always clean, utensils well sterilized and rooms well equipped and clean.
Describe your experience with your monitoring appointments at CNY Fertility Center.
All monitoring was done in time and fast.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
It was exactly what was discussed...and payment options were given. I'm so happy with the financial team for keeping everything broken up so I was able to understand
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He was more toward single because of risks of multiples but never pushed us to make a decision based on his opinion. He basically advised what he thought would be best
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2010 - 2017, Successful
NPS
10
NPS
10
Age 30 - 37
3 IUI
5 IVF
Diminished Ovarian Reserve
PCOS
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Michael Grozzman] knew my extensive history inside and out. When things didn't go as planned, he made changes. When I decided to pursue immunological testing and treatment for infertility, he wasn't willing to prescribe the needed medications (the RI did) but he still continued to treat me and never made me feel as if I was doing something that he didn't approve of...He is blunt. He is not warm and fuzzy, but does little things that shows how much he cares. He takes his job very seriously and explains everything in great detail. I wouldn't ever go to anyone else!
The clinic [CNY] is very peaceful. There is a massage therapist in the waiting area to help you relax while waiting to be seen. Everyone that works there is professional and courteous. I can't think of anything negative to say...I worked for many years with Justine. To sum it up, I couldn't have done it without her. When I was crying in the office a few weeks after my third miscarriage, insisting that I couldn't do it anymore, she is the one that lifted me back up and helped me to move forward. Because of her support, I now have two beautiful children.
How was your experience with Michael Grossman at CNY Fertility Center?
As mentioned before, he knew my extensive history inside and out. When things didn't go as planned, he made changes. When I decided to pursue immunological testing and treatment for infertility, he wasn't willing to prescribe the needed medications (the RI did) but he still continued to treat me and never made me feel as if I was doing something that he didn't approve of.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He is blunt. He is not warm and fuzzy, but does little things that shows how much he cares. He takes his job very seriously and explains everything in great detail. I wouldn't ever go to anyone else!
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman new my case inside and out.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I did a total of 3 IUIs, 5 IVFs, and one FET. Going into detail of each cycle is too much, but my protocol was constantly changing. If something didn't work, we changed it.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Justine Taylor)
I worked for many years with Justine. To sum it up, I couldn't have done it without her. When I was crying in the office a few weeks after my third miscarriage, insisting that I couldn't do it anymore, she is the one that lifted me back up and helped me to move forward. Because of her support, I now have two beautiful children.
Describe your experience with CNY Fertility Center.
The clinic is very peaceful. There is a massage therapist in the waiting area to help you relax while waiting to be seen. Everyone that works there is professional and courteous. I can't think of anything negative to say.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
I can't remember exactly, but I'm pretty sure we could have put a kid or two through college. From what I understand, CNY has some of the lowest prices in the country.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
It was actually my choice.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
9
NPS
10
Age 26 - 27
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Grossman] was always patient, kind, and reassuring. I truly feel he thoroughly explained every procedure and walked me through any fears or worries. He was wonderful! ... I felt the recommendation he gave me was solid. My husband and I needed to use IVF due to male factor infertility, so I had never been pregnant before, or had any miscarriages. Due to this, and my age (25 and 26 at the time) he recommended a single transfer, especially since it was my first round, and there were only 2 embryos from that round. Literally didn’t want to put all my eggs in one basket.
I absolutely love that this clinic [CNY] has a spa! They encourage spa treatments and provide discounts. The feel of the clinic is like being in the spa. It’s very calming and welcoming. I absolutely love it! ... All the nursing staff I met at the Latham office were phenomenal! Very patient and kind. Always willing to answer questions and not at all rude or upset when I called the emergency nurse line at 10:30 panicking!
How was your experience with Michael Grossman at CNY Fertility Center?
He did not do my embryo transfers, but he was present for my hysterosalpingogram and performed the egg retrieval. He was very nice and though I’m not sure why, I just felt comfortable around him. He was always patient, kind, and reassuring. I truly feel he thoroughly explained every procedure and walked me through any fears or worries. He was wonderful!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
I’m not sure that I could say a prospective patient needs to do anything, other than open up about your concerns! Don’t be nervous or afraid simply because you don’t know what to expect. If you tell him what your concerns are, he will happily explain everything and walk you through it all.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very attentive, had a wonderful bedside manner, answered all my questions thoroughly and was very patient!
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I’m not sure that I could say what treatments I used or the reason for those treatments, simply because I can’t remember.
Describe your experience with the nursing staff at CNY Fertility Center.
All the nursing staff I met at the Latham office were phenomenal! Very patient and kind. Always willing to answer questions and not at all rude or upset when I called the emergency nurse line at 10:30 panicking!
Describe your experience with CNY Fertility Center.
I absolutely love that this clinic has a spa! They encourage spa treatments and provide discounts. The feel of the clinic is like being in the spa. It’s very calming and welcoming. I absolutely love it!
Describe your experience with your monitoring appointments at CNY Fertility Center.
I am from out of town, so I made appointments at a local facility for all my monitoring (ultrasound and blood draws), but the clinic was very helpful with getting these appointments goin, and communicated with my local facilities very well!
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
I don’t quite remember.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I felt the recommendation he gave me was solid. My husband and I needed to use IVF due to male factor infertility, so I had never been pregnant before, or had any miscarriages. Due to this, and my age (25 and 26 at the time) he recommended a single transfer, especially since it was my first round, and there were only 2 embryos from that round. Literally didn’t want to put all my eggs in one basket.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2019, Unknown Success
NPS
10
NPS
9
Age 27 - 32
1 IVF
Anovulation
Endometriosis
Unexplained
Income $50K - $99K
1st of 2 Docs
9 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Very nice and personal. Great bedside manner. Comes across as very caring. Sometimes I had a hard time getting a new corse of action From him [Dr. Grossman]. After failed cycles I am always looking to see what can be done differently and he was very neutral when it came to this. ... When I decided it was time to try IVF he worked with me to make a plan.
As I said, they are a great clinic [CNY Fertility] but they have become very big. I don’t think that they are equipped with the staff the handle the volume. They are all nice and helpful. ... They incorporate alternative medicines (acupuncture, yoga, etc) which I like a lot. They are very open to alternative and diet changes that might help your journey.
How was your experience with Michael Grossman at CNY Fertility Center?
Very nice and personal. Great bedside manner. Comes across as very caring. Sometimes I had a hard time getting a new corse of action From him. After failed cycles I am always looking to see what can be done differently and he was very neutral when it came to this.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go with him as you main doctor but don’t be afraid to talk to Syracuse doctors if you are at a crossroad on your treatment.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very personal. Always nice and took time to chat with me about my son.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
IUIs which worked to give me my son and one chemical pregnancy. When I decided it was time to try IVF he worked with me to make a plan.
Describe your experience with the nursing staff at CNY Fertility Center.
Very good but very busy. The travel team can be difficult to deal with but Albany nurses are great.
Describe your experience with CNY Fertility Center.
Dr Kiltz is very active on Facebook and hosts Sunday night chats to answer questions. They incorporate alternative medicines (acupuncture, yoga, etc) which I like a lot. They are very open to alternative and diet changes that might help your journey.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Medication, IVF, copays for appointments
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
They do not recommend multiple embryo transfer on first IVF attempt. If that fails they will discuss 2 embryos.
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
As I said, they are a great clinic but they have become very big. I don’t think that they are equipped with the staff the handle the volume. They are all nice and helpful.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 34
8 IUI
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have done a bunch of IUIs, starting with pills and moving up to injectibles [protocol with Dr. Michael Grossman]. Everything seems to be working in terms of egg production, and sperm samples look good, but so far the outcome hasn't been what we wanted. The clinic is still confident that IUI will work...We met with him a few times and he explained everything clearly and answered any questions we had. He really made me feel hopeful and at ease.
All the nurses [at CNY Fertility Center] are great but I have a particularly good relationship with Nicchole. She explains things clearly and is always so positive...All the staff are very professional and you know that you're in good hands. I have been going there for a year now so everyone recognizes me...it is nice to feel so welcome and I do like seeing everyone. Some days are busier than others so there may be a bit of a wait, but its worth it.
How was your experience with Michael Grossman at CNY Fertility Center?
He is very friendly and makes things way less scary than they could be. He explained each option, starting from the lease invasive all the way to the most invasive. He explained the risks and chances of multiples with each type of treatment. He took the time to listen and any weird question I had, even when it was medical but not totally related to treatment.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don't be afraid of what the diagnosis will be, because it is what it is either way.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
We met with him a few times and he explained everything clearly and answered any questions we had. He really made me feel hopeful and at ease.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I have done a bunch of IUIs, starting with pills and moving up to injectibles. Everything seems to be working in terms of egg production, and sperm samples look good, but so far the outcome hasn't been what we wanted. The clinic is still confident that IUI will work.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Nicchole)
All the nurses are great but I have a particularly good relationship with Nicchole. She explains things clearly and is always so positive.
Describe your experience with CNY Fertility Center.
CNY is a very calm place. The atmosphere is relaxing. All the staff are very professional and you know that you're in good hands. I have been going there for a year now so everyone recognizes me. In a way its sad (obviously I would prefer to not have to keep going back) but it is nice to feel so welcome and I do like seeing everyone. Some days are busier than others so there may be a bit of a wait, but its worth it.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 26 - 28
4 IUI
Male Factor
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Meeting Dr. Grossman for the first time was a relief. We were scared and nervous, we didn't know what to expect. However, Dr. Grossman is polite, kind and even funny! He is very patient, he didn't even mind that I walked in with a list of questions and was writing down everything he said. ... He helped us weigh our options and took the time to explain everything thoroughly. ... Dr. Grossman was very polite and helped us decide what we should do first.
CNY's Latham staff is incredible. ... CNY has a financial team that coordinates with you. ... We are able to reach out to them via phone or portal if we ever have any questions. ... They take care of us like we're part of the family. The facility itself is very cozy and relaxing. Their early hours are very accommodating, we are able to go in for appointments without taking time off from work. ... The [nursing] staff at CNY are phenomenal. ...
How was your experience with Michael Grossman at CNY Fertility Center?
Meeting Dr. Grossman for the first time was a relief. We were scared and nervous, we didn't know what to expect. However, Dr. Grossman is polite, kind and even funny! He is very patient, he didn't even mind that I walked in with a list of questions and was writing down everything he said.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
You have nothing to worry about.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
During our first consult, Dr. Grossman was very polite and helped us decide what we should do first. He helped us weigh our options and took the time to explain everything thoroughly.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Dr. Grossman gave us options and our percentages.
Describe your experience with the nursing staff at CNY Fertility Center.
The staff at CNY are phenomenal. We walk in and they know us by name. They treat us like family.
Describe your experience with CNY Fertility Center.
CNY's Latham staff is incredible. We are able to reach out to them via phone or portal if we ever have any questions. We all have questions as soon as we get home or are about to start mixing medications, so this has been very helpful! The staff have been with us on our journey for over a year, and they understand how sensitive this process can be. They take care of us like we're part of the family. The facility itself is very cozy and relaxing. Their early hours are very accommodating, we are able to go in for appointments without taking time off from work.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
CNY has a financial team that coordinates with you.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Consult
NPS
10
NPS
10
Age 36
Donor Eggs
Surrogacy
European
Native American
Income $50K - $99K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My situation is difficult because I had to have a total hysterectomy due to endometriosis and extensive scar tissue. He [Dr. Michael Grossman] was patient and explained the obstacles we needed to overcome in order to achieve a pregnancy using a gestational carrier. I left feeling prepared and a sense of optimism that I didn’t have when I went into the appointment...My carrier will be having IVF with the use of donor eggs. I’m planning to use banked eggs due to the ease and timing of my carriers cycle.
Costs are affordable [at CNY Fertility Center] in comparison to other fertility treatment providers. In house financing available...Doctor left it up to us but I preferred to do 1 at a time [Eset approach]...The have a great and compassionate team and a holistic approach to reproductive health...The only drawback is they’re so popular that they are booking out a couple of months for consultations but put your name on the cancellation list and they will call you when they get an opening.
How was your experience with Michael Grossman at CNY Fertility Center?
My situation is difficult because I had to have a total hysterectomy due to endometriosis and extensive scar tissue. He was patient and explained the obstacles we needed to overcome in order to achieve a pregnancy using a gestational carrier. I left feeling prepared and a sense of optimism that I didn’t have when I went into the appointment.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be honest and do some research on possible questions you need answered before going in. Bring a list if necessary.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The doctor took his time and explained everything and helped me to feel at ease with the process.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My carrier will be having IVF with the use of donor eggs. I’m planning to use banked eggs due to the ease and timing of my carriers cycle.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Rebecca Eskin)
She was amazing and willing to go out of her way to find out anything if she didn’t know the answer.
Describe your experience with CNY Fertility Center.
The have a great and compassionate team and a holistic approach to reproductive health. The treatments are affordable and they offer in-house financing on treatments. The only drawback is they’re so popular that they are booking out a couple of months for consultations but put your name on the cancellation list and they will call you when they get an opening.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Costs are affordable in comparison to other fertility treatment providers. In house financing available
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Doctor left it up to us but I preferred to do 1 at a time.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 26
1 IVF
PCOS
Income $0 - $49K
4th of 4 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Michael Grossman] put me on the immune protocol which mean I take differnt medicine to lower inflammation in my body to help get a better result because I do have PCOS...He is one amazing doctor very kind hearted and had amazing bedside manners. He made me feel so comfortable during egg retrieval...He treated me like a person not just a number.
Nursing [at CNY Ferility Center] was amazing if I had any questionw they always respond or got the answer somehow...The total cost for my IVF cycle was 3900 I believe...The only thing that I would say is that when I was waiting for my embryo report I never got a call on day 3 or 5 I had to call for any updates. It wasnt too bad that's the only negative thing I would say about CNY
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman is one amazing human From the get go I could tell. He treated me like a person not just a number. My experience with CNY has been by far the best I have been through several fertility clinics an have never been happy until I found CNY.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
I would tell a prospective patient that they are in good hands with Dr. Grossman and not to worry.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He is one amazing doctor very kind hearted and had amazing bedside manners. He made me feel so comfortable during egg retrieval
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
They put me on the immune protocol which mean I take differnt medicine to lower inflammation in my body to help get a better result because I do have PCOS
Describe your experience with the nursing staff at CNY Fertility Center.
Nursing was amazing if I had any questionw they always respond or got the answer somehow
Describe your experience with CNY Fertility Center.
Amazing that's all I have to say the clinc is beautiful very calming. You dont feel like your at a fertility office. Staff is very humble as well. As soon as you walk in there us a lady that's always greets you. One cool part is they have a healing center where they do massage and acupuncture as well they also have a pool spa it's beautiful.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
The total cost for my IVF cycle was 3900 I believe.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
The only thing that I would say is that when I was waiting for my embryo report I never got a call on day 3 or 5 I had to call for any updates. It wasnt too bad that's the only negative thing I would say about CNY
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 26 - 28
Endometriosis
PCOS
Recurrent Pregnancy Loss
European
Native American
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I think Dr Grossman goes above and beyond to make his patients feels comfortable. He explains every single option, gives his opinion on what is best, but in the end allows you to choose your path and supports your fully. Whenever I have felt frustrated or upset, Dr G has always been kind and calming. ... Dr Grossman encouraged to only transfer one embryo being that I was so young and the scoring of the embryo, however when I decided two transfer two, he was very supportive and allowed me to do so after explaining all the risks ...
The strength of the clinic [CNY Fertility Center] is how much they care about their patients. ... They are extremely busy so there isn't a ton of oversight ... Their only weakness is that you really need to be a self advocate and stay on top of your care. ... The nursing staff is like a second family to my wife and I. They are compassionate, caring, kind, accountable, trustworthy. I can't say enough great things about the nurses. ...
How was your experience with Michael Grossman at CNY Fertility Center?
I think Dr Grossman goes above and beyond to make his patients feels comfortable. He explains every single option, gives his opinion on what is best, but in the end allows you to choose your path and supports your fully. Whenever I have felt frustrated or upset, Dr G has always been kind and calming.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don't be afraid to ask questions. Dr G will spend as much time as you need with you, so don't hesitate to speak up
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman always
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
The first two IUI cycles were very basic, the third the medications were upped which ended up making me convert to IVF. We followed similar protocol for my Fets. We started with minimal medication and each time gradually added things in.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff is like a second family to my wife and I. They are compassionate, caring, kind, accountable, trustworthy. I can't say enough great things about the nurses.
Describe your experience with CNY Fertility Center.
The strength of the clinic is how much they care about their patients. Their only weakness is that you really need to be a self advocate and stay on top of your care. They are extremely busy so there isn't a ton of oversight
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IUI treatment was covered under insurance... ivf was not and cost 3,400 And then the cost of meds
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr Grossman encouraged to only transfer one embryo being that I was so young and the scoring of the embryo, however when I decided two transfer two, he was very supportive and allowed me to do so after explaining all the risks
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
6
NPS
8
Age 27
1 IVF
1 Egg Freezing
Male Factor
PCOS
Only Doc Seen
Donor Sperm
Doesn't Recommend
Neutral
Unsuccessful
I feel like I triggered too late during my cycle and a lot of my follicles were overgrown and not good by the time I went for retrieval. Our expectations were more than the 3 eggs that were retrieved. ... Dr. Grossman did not have a strong opinion either way. We decided to transfer two (in our minds we had a greater chance of one of them sticking) but I wish we only transferred one. ... The optional payment plan was very helpful to us. Without it we would not have been able to retrieve treatment.
The optional payment plan was very helpful to us. Without it we would not have been able to retrieve treatment. ... We loved seeing Mary [nurse]. She was very compassionate and helped us many times along the way. ... I feel like you have to be your own advocate at CNY at times and know what you should have tested and what your levels should be at. They need to focus more on each person than just doing "what's normally done". ...
How was your experience with Michael Grossman at CNY Fertility Center?
I feel like I triggered too late during my cycle and a lot of my follicles were overgrown and not good by the time I went for retrieval. Our expectations were more than the 3 eggs that were retrieved.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Make sure you do your research.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Mary)
We loved seeing Mary. She was very compassionate and helped us many times along the way. One thing I really wish was pushed was a thyroid test more often. I Was never tested in the beginning and by the time I was my levels were too high. I feel like it should have been tested right from the beginning.
Describe your experience with CNY Fertility Center.
I believe all patients should have thyroid testing from the beginning. Thyroid levels can impact the process a lot and I feel like I should have been tested sooner. I also think that a laparoscopy should be pushed more for patients with infertility. Also, I feel like you have to be your own advocate at CNY at times and know what you should have tested and what your levels should be at. They need to focus more on each person than just doing "what's normally done".
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
The optional payment plan was very helpful to us. Without it we would not have been able to retrieve treatment.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Grossman did not have a strong opinion either way. We decided to transfer two (in our minds we had a greater chance of one of them sticking) but I wish we only transferred one.
6
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 31
Anovulation
PCOS
Income $0 - $49K
5th of 5 Docs
9 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Michael Grossman] was direct, it was extremely early in the morning and he still made a joke to allow me to relax. He was very honest about what to expect and how his hopes were high and he was confident I would end up pregnant...very blunt but was kind in how he said things...honest to not waste time of anyone...
they [CNY Fertility Center] are so busy that sometimes you can email and not hear back for a few days...They have low prices, be prepared for a high medication cost...They are very much about allowing everyone to get a chance of being a parent...[nurses] were very responsive and understanding when a blood test came back with a misdiagnosed result they were very understanding and compassionate and helpful in a retest and the results...
How was your experience with Michael Grossman at CNY Fertility Center?
He was direct, it was extremely early in the morning and he still made a joke to allow me to relax. He was very honest about what to expect and how his hopes were high and he was confident I would end up pregnant.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don’t let his tone detour you. He is very honest to not waste time of anyone.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very blunt but was kind in how he said things.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I was ordered blood test panels for all possible issues that would cause me to not get pregnant and that could cause a birth defect. I was ordered GONAL-F, menopur, an immune protocol and more
Describe your experience with the nursing staff at CNY Fertility Center.
They were very responsive and understanding when a blood test came back with a misdiagnosed result they were very understanding and compassionate and helpful in a retest and the results
Describe your experience with CNY Fertility Center.
They are very much about allowing everyone to get a chance of being a parent. They have low prices, be prepared for a high medication cost is the only downfall. As well as the fact they are so busy that sometimes you can email and not hear back for a few days.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
5695 for the ivf cycle and 5290 for the medication.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I feel like she should be a deciding factor, At 31 I would like the best chance
6
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
CNY Fertility Center
Hamburg (closed)
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
9
Age 41 - 42
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I had a phone consult with him [Dr Grossman]. His bedside manner was very good but I was pregnant at the time and so we didn't discuss IVF and now that I miscarried I don't feel they have a sense of my history or have looked at my past medical records. I email with questions but I'm not sure if he's tailoring my protocol to me...He's currently prescribed LDN and Metformin after I asked for it. He prescribed menopur and hcg-lh
The clinic [CNY Fertility] is very busy and they don't walk you through things. Most of my answers come from the Facebook group. Dr. Grossman has answered my emails quickly but we haven't had a dialogue about my situation... My experience has been fine other than not really knowing when/how to start the process. They have grown too quickly for what they can handle... They've responded to my questions quickly but I still feel confused as to the process
How was your experience with Michael Grossman at CNY Fertility Center?
I had a phone consult with him. His bedside manner was very good but I was pregnant at the time and so we didn't discuss IVF and now that I miscarried I don't feel they have a sense of my history or have looked at my past medical records. I email with questions but I'm not sure if he's tailoring my protocol to me
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be your own advocate! Educate yourself and be on top of him
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The clinic is very busy and they don't walk you through things. Most of my answers come from the Facebook group. Dr. Grossman has answered my emails quickly but we haven't had a dialogue about my situation
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I haven't started stims yet. He's currently prescribed LDN and Metformin after I asked for it. He prescribed menopur and hcg-lh
Describe your experience with the nursing staff at CNY Fertility Center.
I only have experience by email. They've responded to my questions quickly but I still feel confused as to the process
Describe your experience with CNY Fertility Center.
I am a new patient. I can only say what I've heard from other people. My experience has been fine other than not really knowing when/how to start the process. They have grown too quickly for what they can handle
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 for retrieval, ICSI, stirage
7
Doctor
Michael Grossman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
3 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 29 - 31
1 IVF
1 Egg Freezing
Male Factor
European
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He spoke with compassion and helped to make a stressful situation less stressful. He is extremely knowledgable.... He has a quirky personality but uses it to try to relieve your tension and correlate things to common things in your life.... Dr. Grossman followed standard CNY strategies but is very honest in their effectiveness.... [Eset Approach] They request single due to my age and now that I went into pre-term labor twins would be risky.
This clinic [CNY Fertility] is extremely clean and have great bedside manner. I will see how they are after the loss of my Charlie but they always seemed understanding with other patients. Their spa is beautiful and helps to releive tension prior to transfers.... She [nurse] had great bedside manner and I will be requesting her again because the loss of my son is making it an even more emotional time. All I want to do is have him in my arms and I already spoke with her.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. Grossman is extremely compassionate and knowledgable. Makes something very difficult more managable and going back for my second child. We lost my first shortly after birth. We have an appointment with him in March and hope he can help manage my nerves.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He has a quirky personality but uses it to try to relieve your tension and correlate things to common things in your life.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He spoke with compassion and helped to make a stressful situation less stressful. He is extremely knowledgable.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Dr. Grossman followed standard CNY strategies but is very honest in their effectiveness.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Stacey)
She had great bedside manner and I will be requesting her again because the loss of my son is making it an even more emotional time. All I want to do is have him in my arms and I already spoke with her.
Describe your experience with CNY Fertility Center.
This clinic is extremely clean and have great bedside manner. I will see how they are after the loss of my Charlie but they always seemed understanding with other patients. Their spa is beautiful and helps to releive tension prior to transfers.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
I paid for procedures under a grant program ($2,500). We also paid for all my medication.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
They request single due to my age and now that I went into pre-term labor twins would be risky.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
7
Age 28 - 29
2 IVF
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Very compassionate and understanding. Open and honest. He [Dr. Grossman] took the time to explain things and made sure I understood all of the process. Did everything to help us conceive that he could. Treated us like humans and told us all risks involved with everything ... He will gladly explain everything and help you understand
One thing that disappointed me was at one point none of my eggs made it and they [CNY Fertility] failed to tell me. I went in thinking I was just going to be doing the implanting again and found out otherwise. Was completely heartbroken to learn I would have to start the process all over. I had been there so many times before that and no one ever told me.
How was your experience with Michael Grossman at CNY Fertility Center?
Very compassionate and understanding. Open and honest. He took the time to explain things and made sure I understood all of the process. Did everything to help us conceive that he could. Treated us like humans and told us all risks involved with everything
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions if need be. He will gladly explain everything and help you understand
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was honest and helpful
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Regarding my prescription usage they were very helpful in getting me what I couldn’t afford and also made an easy checklist of what to take when and how.
Describe your experience with the nursing staff at CNY Fertility Center.
I loved the nursing staff. They were all such sweet hearts and compassionate, caring. Explained things
Describe your experience with CNY Fertility Center.
One thing that disappointed me was at one point none of my eggs made it and they failed to tell me. I went in thinking I was just going to be doing the implanting again and found out otherwise. Was completely heartbroken to learn I would have to start the process all over. I had been there so many times before that and no one ever told me.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
For the first round it was about 5000
What specific things went wrong at CNY Fertility Center?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
Failed to tell me that none of my eggs made it even after being at the clinic on a weekly basis
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 34
European
Income $0 - $49K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Grossman] was so funny and nice! We felt completely comfortable. He was focused on me getting my Type 2 Diabetes under control before moving forward with treatment. He wants us to have a baby, but mostly he wants us to have a healthy baby! ... He cares mostly about a healthy child, not just rushing us into IVF. We loved that. He’s not just looking to make money. ... He was open to doing two embryos, which made us very happy!
Typical costs or less than we had thought. Free first appointment! ... the [nursing] staff was wonderful! ... The atmosphere [CNY Fertility Center] when you walk in, is very calming and you feel safe there. Everything is private and discreet. They listened to both of us and answered all questions. They have great financial options for people with no insurance coverage! ... I can’t say anything bad. ... He [Dr. Grossman] was open to doing two embryos, which made us very happy!
How was your experience with Michael Grossman at CNY Fertility Center?
We feel he is the best doctor for us. He cares mostly about a healthy child, not just rushing us into IVF. We loved that. He’s not just looking to make money. He puts health first! We are so devastated to be infertile and we felt so happy to meet Dr. Grossman and begin our journey. We left another clinic to come see him!!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be open and honest! He won’t judge!
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was so funny and nice! We felt completely comfortable. He was focused on me getting my Type 2 Diabetes under control before moving forward with treatment. He wants us to have a baby, but mostly he wants us to have a healthy baby!
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We have just seen him once, but his first step is getting me healthy, before I get pregnant. That is so important
Describe your experience with the nursing staff at CNY Fertility Center.
the staff was wonderful!
Describe your experience with CNY Fertility Center.
I can’t say anything bad. The atmosphere when you walk in, is very calming and you feel safe there. Everything is private and discreet. They listened to both of us and answered all questions. They have great financial options for people with no insurance coverage!
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Typical costs or less than we had thought. Free first appointment!
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He was open to doing two embryos, which made us very happy! Our last doctor refused to do that
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5