Michael Grossman

CNY Fertility Center

Rated 8.6
Strongly recommend: 65%Neutral: 26%Don't recommend: 9%8.6
65% strongly recommend
120 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.5
4.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Albany
Residency
Saginaw
Fellowship
U of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Michael Grossman works in 1 office at

CNY Fertility Center
Rated 8.6
Strongly recommend: 70%Neutral: 18%Don't recommend: 12%8.6

Explore Clinic
Albany
38A Old Sparrowbush Road
Latham, NY 12110

120 patient reviews

2016 - 2018, Successful
NPS
7
NPS
9
Age 27 - 29
6 IUI
1 IVF
Unexplained
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr grossman is very knowledgeable in his field however i only saw him 3 times within the 2 years i have been attending cny. Wish he was more accessible ... He was very through in what the procedures would include, however everything he said seemed rehearsed. ... Doctor did not have any comments on the number of embryos to transfer thst decision was made on mine and my partners own
Some of the nursing team would share conflicting information from appointment to appointment ... Love my ultrasound appointments i feel as the nurses are very tentative ... they [CNY Fertility Center] are very accommodating and compassionate ... sometimes the front desk girls let you wait for a while and not check on if the nurses knowing if you’re there ... the spa at cny is wonderful clean and inviting
How was your experience with Michael Grossman at CNY Fertility Center?
He was very through in what the procedures would include, however everything he said seemed rehearsed. Understand it’s what he does everyday but it would be more of relief to know your a human not a number
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Very mono tone but smart in his field
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr grossman is very knowledgeable in his field however i only saw him 3 times within the 2 years i have been attending cny. Wish he was more accessible
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at cny are incredible. However sometimes they would not all be on the same page
Describe your experience with CNY Fertility Center.
They have a high pregnancy success rate they are very accommodating and compassionate sometimes the front desk girls let you wait for a while and not check on if the nurses knowing if you’re there the spa at cny is wonderful clean and inviting
Describe your experience with your monitoring appointments at CNY Fertility Center.
Love my ultrasound appointments i feel as the nurses are very tentative
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Co Pays. My insurance company compared most of the procedures
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Doctor did not have any comments on the number of embryos to transfer thst decision was made on mine and my partners own
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Some of the nursing team would share conflicting information from appointment to appointment
7
Doctor
Michael Grossman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
10
NPS
10
Age 44
3 IUI
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Grossman was kind and compassionate. He has a sense of humor that lightens up a very tense situation. The thing I liked most is when a round of meds and iui didn't work they were willing to adjust and make changes and try something else. It showed they cared. ... The protocol was due to my age and egg reserve. ... He used follistim 450 units daily as directed, Gonal 450 unitd daily as directed and I cannot remember the others.
Along with being compassionate they realize people have time restaints are always timely. ... Nursing staff was excellent. Always answered questions, found out answers, made suggestions etc.. ... I always send people to CNY. I tell them them the Drs are great and willing to adjust your treatment to get success. ... They were always available for questions, appointments were on time and the Dr.'s are kind and considerate.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. Grossman was kind and compassionate. He has a sense of humor that lightens up a very tense situation. The thing I liked most is when a round of meds and iui didn't work they were willing to adjust and make changes and try something else. It showed they cared.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
I always send people to CNY. I tell them them the Drs are great and willing to adjust your treatment to get success.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr.Grossman was very good. He sat diwn with us and explained exactly what the plan would be. I went to both Cny and Ivf, I definitely prefer CNY. They were always available for questions, appointments were on time and the Dr.'s are kind and considerate.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
He used follistim 450 units daily as directed, Gonal 450 unitd daily as directed and I cannot remember the others. I did not get pregnant, but I do remember them adding a steroid and trying different things. The protocol was due to my age and egg reserve.
Describe your experience with the nursing staff at CNY Fertility Center.
Nursing staff was excellent. Always answered questions, found out answers, made suggestions etc..
Describe your experience with CNY Fertility Center.
Loved it there..completely satisfied...other than no baby. I reccomend them to everyone. They have a great team! Along with being compassionate they realize people have time restaints are always timely.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Medications usually were 150 to 300 a cycle.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Unexplained
Income $100K - $199K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Very personable. Treated me with respect and compassion knowing this was a difficult journey ... He [Dr. Grossman] waa very informative helpful personable and compassionate. Understood this is a stressful emotional time and took the time to explain and be supportive. Eased my nerves during retrieval and transfers. ... He supported us in however many we wanted. Wasn't keen on doing 3 but said he would if we wanted (we didn't) ...
Recommended cny [Fertility Center] to people already. Loved my experience even though it was tough. Staff was like a family and really rooting for my success! They were very informative and compassionate. Shoulders to lean on when I didn't think I could do this anymore. They are truly amazing people ... Can't say enough good things about greta. She's amazing, gave me her personal number to call for support when things were tough. I miss seeing her all the time! ...
How was your experience with Michael Grossman at CNY Fertility Center?
He waa very informative helpful personable and compassionate. Understood this is a stressful emotional time and took the time to explain and be supportive. Eased my nerves during retrieval and transfers.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Very personable. Treated me with respect and compassion knowing this was a difficult journey
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Iui Egg retrieval Ivf transfers He supported our decision to go to ivf then the decision to do 2 embryos not 1
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Greta joost)
Can't say enough good things about greta. She's amazing, gave me her personal number to call for support when things were tough. I miss seeing her all the time!
Describe your experience with CNY Fertility Center.
Recommended cny to people already. Loved my experience even though it was tough. Staff was like a family and really rooting for my success! They were very informative and compassionate. Shoulders to lean on when I didn't think I could do this anymore. They are truly amazing people
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Medications were the most expensive part
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He supported us in however many we wanted. Wasn't keen on doing 3 but said he would if we wanted (we didn't)
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 31 - 32
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Income $50K - $99K
Teacher
3rd of 3 Docs
9 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Grossman answered any question I had whether it was on the phone or in the patient portal. ... Dr Grossman was willing to include things in my protocol which weren’t traditional. I explained that I wanted to include a steroid to possibly help with egg quality and he agreed even though it wasn’t scientifically proven yet. He explained our egg quality and that it would be better to do a 3 day transfer. ... He was a real person and you definitely felt that way!
The nurses do all of the monitoring visits. ... I really enjoyed the ability to have acupuncture onsite [CNY - Albany]! It was very relaxing before and after transfer. ... The nursing team was amazing! I loved Greta who was the out of town coordinator and Nikki. They answered all of my questions and helped me remain positive through the cycle. ... $250 monitoring fee $4800 ivf with Isci $50 acupuncture ... I used the patient portal to touch base with the Dr to make sure he agreed with the protocol.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman was willing to include things in my protocol which weren’t traditional. I explained that I wanted to include a steroid to possibly help with egg quality and he agreed even though it wasn’t scientifically proven yet. He explained our egg quality and that it would be better to do a 3 day transfer. He was not one of those creepy doctors which have no personality. He was a real person and you definitely felt that way!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions!
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman answered any question I had whether it was on the phone or in the patient portal.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I was in a long lupron protocol. I used hgh, menopur, bravelle, lupron, crinon,
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Greta)
The nursing team was amazing! I loved Greta who was the out of town coordinator and Nikki. They answered all of my questions and helped me remain positive through the cycle.
Describe your experience with CNY Fertility Center.
The nurses do all of the monitoring visits. I used the patient portal to touch base with the Dr to make sure he agreed with the protocol. I really enjoyed the ability to have acupuncture onsite! It was very relaxing before and after transfer.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$250 monitoring fee $4800 ivf with Isci $50 acupuncture
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 39 - 40
1 IVF
Endometriosis
Male Factor
PCOS
Uterine Fibroids
European
Income $50K - $99K
4th of 4 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Grossman] made me feel comfortable and gave me realistic expectations of our treatment. He answered my many questions and I never felt rushed. He bases his decisions on facts and if he thinks they'll work in each case.... When my pregnancy resulted in the stillbirth of my son, Dr Grossman called me himself. I can never thank him enough for that call. Dr Kiltz at CNY also called me offering condolences.... Immune protocol, vitamins, intralipids
Strengths [of CNY Fertility]: cost, good doctors Weaknesses: I sometimes wish everyone were on the same page. I've felt like a number in the beginning but things have improved. Be your own advocate. Research everything especially, possible reasons for your infertility... I found out about a negative beta on the portal before receiving a phone call... When my pregnancy resulted in the stillbirth of my son, Dr Grossman called me himself. I can never thank him enough for that call.
How was your experience with Michael Grossman at CNY Fertility Center?
He made me feel comfortable and gave me realistic expectations of our treatment. He answered my many questions and I never felt rushed. He bases his decisions on facts and if he thinks they'll work in each case.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
When my pregnancy resulted in the stillbirth of my son, Dr Grossman called me himself. I can never thank him enough for that call. Dr Kiltz at CNY also called me offering condolences.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Immune protocol, vitamins, intralipids
Describe your experience with the nursing staff at CNY Fertility Center.
Compassionate and kind
Describe your experience with CNY Fertility Center.
Strengths: cost, good doctors Weaknesses: I sometimes wish everyone were on the same page. I've felt like a number in the beginning but things have improved. Be your own advocate. Research everything especially, possible reasons for your infertility
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 plus $850 for monitoring
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I've done both single and double embryo transfers
What specific things went wrong at CNY Fertility Center?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
I found out about a negative beta on the portal before receiving a phone call
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2017, Unknown Success
NPS
8
NPS
8
Age 30 - 32
4 IUI
PCOS
Uterine Fibroids
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Grossman] explained everything and went into more detail if needed and made sure u fully understood what was going on or what he was going to do and went over all the options that one had. He gave his opinion on which ones he thought would work better and which ones he would avoid and why, always have the pros and cons to all and was very informative. ... The staff [CNY Fertility Center] were very friendly and always made sure u understood everything going on
The building [CNY Fertility Center] looks newer the waiting area is like a big living room it’s very relaxing, lights always dimmed with a few lamps on comfortable couches and chairs, in the winter the fireplace is going and they also offer massages while I wait to be called in. ... Had a high deductible plan so ended up paying a few hundred dollars per visit for some visits depending on procedure ... Love all the nurses, they r super friendly, kind and helpful. ...
How was your experience with Michael Grossman at CNY Fertility Center?
He explained everything and went into more detail if needed and made sure u fully understood what was going on or what he was going to do and went over all the options that one had. He gave his opinion on which ones he thought would work better and which ones he would avoid and why, always have the pros and cons to all and was very informative.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The staff were very friendly and always made sure u understood everything going on
Describe your experience with the nursing staff at CNY Fertility Center.
Love all the nurses, they r super friendly, kind and helpful.
Describe your experience with CNY Fertility Center.
The building looks newer the waiting area is like a big living room it’s very relaxing, lights always dimmed with a few lamps on comfortable couches and chairs, in the winter the fireplace is going and they also offer massages while I wait to be called in.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Had a high deductible plan so ended up paying a few hundred dollars per visit for some visits depending on procedure
8
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
10
Age 30
1 IVF
Income $0 - $49K
Investment Banker
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Grossman was very welcoming. He throughly explained everything to me and answered all my questions, my husbands and my parents. ... I only met Dr Grossman at my consultation, egg retrieval (which I was put under for) and embryo transfer. He made me feel comfortable and at ease when I saw him. He was always very kind and informative. ... The clinic [CNY Fertility Center] suggested to only transfer one out of my two embryos, but I chose both since I was only given a 20% success rate. Luckily one took!
Very warm atmosphere [CNY Fertility Center]. Everyone there makes you feel like a person and not just a number. I love the room layout for consultation, it’s more like a living room and less like an office. Nurses would remember me and have joyful conversations. ... They were all super friendly. Answered all questions and demonstrated things when asked. ... The clinic suggested to only transfer one out of my two embryos, but I chose both since I was only given a 20% success rate.
How was your experience with Michael Grossman at CNY Fertility Center?
I only met Dr Grossman at my consultation, egg retrieval (which I was put under for) and embryo transfer. He made me feel comfortable and at ease when I saw him. He was always very kind and informative.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
None. Each patient is different and would not be there for the same medical needs as I was.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The environment was warm and Dr. Grossman was very welcoming. He throughly explained everything to me and answered all my questions, my husbands and my parents.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I do not remember most of everything.
Describe your experience with the nursing staff at CNY Fertility Center.
They were all super friendly. Answered all questions and demonstrated things when asked.
Describe your experience with CNY Fertility Center.
Very warm atmosphere. Everyone there makes you feel like a person and not just a number. I love the room layout for consultation, it’s more like a living room and less like an office. Nurses would remember me and have joyful conversations.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Around 10,000
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
The clinic suggested to only transfer one out of my two embryos, but I chose both since I was only given a 20% success rate. Luckily one took!
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2015, Unsuccessful
NPS
8
NPS
9
Age 28 - 30
1 IVF
Diminished Ovarian Reserve
Male Factor
PCOS
Recurrent Pregnancy Loss
Black or African-American
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Michael Grossman] has great bedside manner. I felt comfortable and he supported what I wanted. I feel like medication should've been adjusted based on my previous miscarriages and eggs not developing the way they should have...We started with IUIs and they all failed. We took time off, then went back to try IVF and that failed. We chose to move instead of trying again
[The nurses at CNY Fertility Center were] Knowledgeable and compassionate...Nurse never followed up with me that I should've started taking a medication prescribed to help sustain a pregnancy. I found out a week after my ivf failed...Very clean and inviting. I wish there was a little more flexibility with the times. There are no weekend hours so it made me nervous when I had to wait until Monday to do a procedure. The Doctors and nurses are nice. The treatments/protocols just didn't work for us.
How was your experience with Michael Grossman at CNY Fertility Center?
He has great bedside manner. I felt comfortable and he supported what I wanted. I feel like medication should've been adjusted based on my previous miscarriages and eggs not developing the way they should have.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We started with IUIs and they all failed. We took time off, then went back to try IVF and that failed. We chose to move instead of trying again.
Describe your experience with the nursing staff at CNY Fertility Center.
Knowledgeable and compassionate
Describe your experience with CNY Fertility Center.
Very clean and inviting. I wish there was a little more flexibility with the times. There are no weekend hours so it made me nervous when I had to wait until Monday to do a procedure. The Doctors and nurses are nice. The treatments/protocols just didn't work for us.
What specific things went wrong at CNY Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at CNY Fertility Center.
Nurse never followed up with me that I should've started taking a medication prescribed to help sustain a pregnancy. I found out a week after my ivf failed.
8
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
9
NPS
10
Age 34
1 IVF
1 Egg Freezing
Unexplained
Income $50K - $99K
2nd of 3 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Good experience, he [Dr. Grossman] took his time and I did not feel rushed. He came in first to ask if we had any questions. Very polite. He did seem very robotic, but he also does this all day long! Overall great experience!... I’m on the immune protocol.... Clinic is very organized, feels more like a spa and everyone appears to be on the same page. Staff are extremely friendly. Very relaxing environment. The Healing Arts Center is amazing.
Clinic [CNY Fertility] is very organized, feels more like a spa and everyone appears to be on the same page. Staff are extremely friendly. Very relaxing environment. The Healing Arts Center is amazing... I could spend ALL day there!! Down side is the clinic is very busy!... Throughout my experience I have only had one nurse that was questionable, but she was training. Staff are great!... Good experience, he [Dr. Grossman] took his time and I did not feel rushed. He came in first to ask if we had any questions.
How was your experience with Michael Grossman at CNY Fertility Center?
Good experience, he took his time and I did not feel rushed. He came in first to ask if we had any questions. Very polite. He did seem very robotic, but he also does this all day long! Overall great experience!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be patient!
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Very respectful, took his time and allowed me to ask questions.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I’m on the immune protocol.
Describe your experience with the nursing staff at CNY Fertility Center.
Throughout my experience I have only had one nurse that was questionable, but she was training. Staff are great!
Describe your experience with CNY Fertility Center.
Clinic is very organized, feels more like a spa and everyone appears to be on the same page. Staff are extremely friendly. Very relaxing environment. The Healing Arts Center is amazing... I could spend ALL day there!! Down side is the clinic is very busy!
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
U sure as my insurance covers the cost.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 30 - 31
3 IUI
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
[Dr. Michael Grossman was] Always available to answer my questions, willing to explain things multiple times until we understand and feel comfortable...He was great. Gave us all the information we needed...He was direct and caring. Laid out all our options for us and gave us the information needed to make our decision...Keep the notes he gives you they are very informative.
They [nurses at CNY] are all so kind and caring. No matter who I end up with I always get treated very well. They always make me feel comfortable even when I am nervous...It is very inviting. The atmosphere is warm and relaxing. I feel very comfortable being there. It is clean and very nicely decorated. I don't usually have to wait very long at all, even when they are busy...[Dr. Michael Grossman was] Always available to answer my questions
How was your experience with Michael Grossman at CNY Fertility Center?
He was great. Gave us all the information we needed. He explained everything so we understood. He was direct and caring. Laid out all our options for us and gave us the information needed to make our decision.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Keep the notes he gives you they are very informative.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Always available to answer my questions, willing to explain things multiple times until we understand and feel comfortable
Describe your experience with the nursing staff at CNY Fertility Center.
They are all so kind and caring. No matter who I end up with I always get treated very well. They always make me feel comfortable even when I am nervous.
Describe your experience with CNY Fertility Center.
It is very inviting. The atmosphere is warm and relaxing. I feel very comfortable being there. It is clean and very nicely decorated. I don't usually have to wait very long at all, even when they are busy.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 31
1 IVF
1 Egg Freezing
European
Income $0 - $49K
1st of 3 Docs
5 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. grossman was very nice. He was quick and thorough with getting eggs with retrieval, my retrieval was about 20 minutes long and wasn’t painful. During retrieval He got 20 eggs. He was humorous as well before the procedure, when I was nervous and a ball of stress.... I’m not sure of dr. Grossmans belief on single vs multiple embryo transfers. But I do know the cny approach is one embryo for a healthier and easier pregnancy.
I love how cny fertility cares for its patients and how the nurses really become invested in the journey with you. It has become a very busy clinic so I know that they are extremely busy and appointments need to go quicker but I don’t have any negative feedback they really are a wonderful clinic and I won’t go anywhere else.... Rebecca is the absolute best nurse I’ve dealt with since starting fertility treatments in 2012. She is very thorough precise and caring.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. grossman was very nice. He was quick and thorough with getting eggs with retrieval, my retrieval was about 20 minutes long and wasn’t painful. During retrieval He got 20 eggs. He was humorous as well before the procedure, when I was nervous and a ball of stress. I really liked him.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
For prospective patients I would say Dr. Grossman is really quick and thorough and I appreciated his bedside manner in a nerve wrecking situation.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very nice when I met him and tried to keep the mood light when I was nervous for retrieval.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I only met dr. Grossman once at my retrieval and he was very nice. I didn’t get much time to discuss medical treatments with him since the Nurse is always the one doing the ultrasounds and check ups but he was great day of retrieval.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Rebecca )
Rebecca is the absolute best nurse I’ve dealt with since starting fertility treatments in 2012. She is very thorough precise and caring.
Describe your experience with CNY Fertility Center.
I love how cny fertility cares for its patients and how the nurses really become invested in the journey with you. It has become a very busy clinic so I know that they are extremely busy and appointments need to go quicker but I don’t have any negative feedback they really are a wonderful clinic and I won’t go anywhere else.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
I know how expensive fertility treatments are and with everything in life it costs money. I do appreciate the discounted rates that are offered at this practice because without the discount I would’ve never been able to try. I am just hoping one day I will get my rainbow baby since giving birth at 23w to my son and daughter who passed away last November.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I’m not sure of dr. Grossmans belief on single vs multiple embryo transfers. But I do know the cny approach is one embryo for a healthier and easier pregnancy.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
1 IVF
European
Income $100K - $199K
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Michael Grossman is] Very up front. Very honest. Great bedside manner. Very knowledgeable. I only saw him once at the transfer but was very pleased with him overall. Even though my transfer didn't work, I know he gave me the best treatment and I can't wait for my next one...Be patient. You might not see him unless it's for procedures but don't worry, his nurses are amazing and take great care...I had an appt today actually at 1 for a phone follow up with Dr. Grossman. I made it last week. After not getting a call, I called them at 2 and they said the appt wasn't confirmed but were able to get me in at 330. Frustrating but not a big deal since they still got to me the same day.
I saw several nurses [at CNY Fertility Center] but I always requested to see Niccole. She's amazing. Compassionate. Made sure I was taken care of...This is the third clinic I've been to and it's 1/4 of the price. I paid around 10-11k that includes genetic testing...It's just an amazing place overall. From the acupuncture to the nurses to the doctors. Everyone was amazing. I'll never go any other place. It feels like home when you walk in instead of like a regular old doctor's office...Everyone was amazing and empathetic...I had an appt today actually at 1 for a phone follow up with Dr. Grossman. I made it last week. After not getting a call, I called them at 2 and they said the appt wasn't confirmed but were able to get me in at 330. Frustrating but not a big deal since they still got to me the same day.
How was your experience with Michael Grossman at CNY Fertility Center?
Very up front. Very honest. Great bedside manner. Very knowledgeable. I only saw him once at the transfer but was very pleased with him overall. Even though my transfer didn't work, I know he gave me the best treatment and I can't wait for my next one.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be patient. You might not see him unless it's for procedures but don't worry, his nurses are amazing and take great care.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Everyone was amazing and empathetic.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Niccole)
I saw several nurses but I always requested to see Niccole. She's amazing. Compassionate. Made sure I was taken care of
Describe your experience with CNY Fertility Center.
It's just an amazing place overall. From the acupuncture to the nurses to the doctors. Everyone was amazing. I'll never go any other place. It feels like home when you walk in instead of like a regular old doctor's office.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
This is the third clinic I've been to and it's 1/4 of the price. I paid around 10-11k that includes genetic testing
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
Describe the specific things that went wrong at CNY Fertility Center.
I had an appt today actually at 1 for a phone follow up with Dr. Grossman. I made it last week. After not getting a call, I called them at 2 and they said the appt wasn't confirmed but were able to get me in at 330. Frustrating but not a big deal since they still got to me the same day.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Consult
NPS
9
NPS
9
Age 24 - 28
2 IUI
1 IVF
Endometriosis
Unexplained
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Michael Grossman] treats all like humans. He has great bedside manner and a sense of humor that is needed to get through the long tolling journey...He has been supportive of all our choices on this journey and always listens. He is gental and compassionate and works with a soft hand. He did my laproscpy and I healed with minimal scaring...I wouldn’t trust any other RE with my care.
Mary [nurse at CNY] is wonderful. I did have to request to have her as my nurse but she did a great job and explained how to mix the medicine and anything else that I had questions about...$3900 for an IVF cycle plus monitoring $850 plus medicine costs...Everything is wonderful. The nursing staff is really helpful. They always have smiles and are with you for the journey. They get just as emotionally involved as we do as paitinets. The only down fall is sometimes you wait 15 minutes to be seen. Also the clinic is booking out a few months for appointments.
How was your experience with Michael Grossman at CNY Fertility Center?
I wouldn’t trust any other RE with my care. He has been supportive of all our choices on this journey and always listens. He is gental and compassionate and works with a soft hand. He did my laproscpy and I healed with minimal scaring. We have been to CNY Albany on and off over the last four years, mostly due to financial issues. All the staff is wonderful and extremely friendly.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Make sure you are willing to advocate for what you want.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman treats all like humans. He has great bedside manner and a sense of humor that is needed to get through the long tolling journey.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Mary)
Mary is wonderful. I did have to request to have her as my nurse but she did a great job and explained how to mix the medicine and anything else that I had questions about.
Describe your experience with CNY Fertility Center.
Everything is wonderful. The nursing staff is really helpful. They always have smiles and are with you for the journey. They get just as emotionally involved as we do as paitinets. The only down fall is sometimes you wait 15 minutes to be seen. Also the clinic is booking out a few months for appointments.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 for an IVF cycle plus monitoring $850 plus medicine costs.
9
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
NPS
0
NPS
0
Age 34
Income $50K - $99K
2nd of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only went there one time for an initial consultation. He [Dr. Michael Grossman] left the room 3 times during our meeting to perform procedures on other patients. Despite the reason I was there he explained all procedures in detail even though I told him I was already aware of everything. I later discovered that this line of questioning and explanations was to ensure they we're able to charge me the $500.00 for a new patient consultation.
I only met the nurse [at CNY Fertility Center] who walked me to the consult room and she did not even tell me her name...The reason for my appointment, which I had explained when I called was not even something they do at this clinic. The doctor left the room multiple times during my consultation to perform procedures on other patients...The clinic is beautiful. And appears appealing when you come in. I called for a consult on surgery with a possible IVF follow up. After the consult was over the doctor had told me they do not even provide that surgery at their facility.
How was your experience with Michael Grossman at CNY Fertility Center?
I only went there one time for an initial consultation. He left the room 3 times during our meeting to perform procedures on other patients. Despite the reason I was there he explained all procedures in detail even though I told him I was already aware of everything. I later discovered that this line of questioning and explanations was to ensure they we're able to charge me the $500.00 for a new patient consultation.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go with your gut feeling.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The initial meeting at the desk was cold and unorganzied. They barely acknowledged me. They did not greet me or call me by my name.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
None at all.
Describe your experience with the nursing staff at CNY Fertility Center.
I only met the nurse who walked me to the consult room and she did not even tell me her name.
Describe your experience with CNY Fertility Center.
The clinic is beautiful. And appears appealing when you come in. I called for a consult on surgery with a possible IVF follow up. After the consult was over the doctor had told me they do not even provide that surgery at their facility.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
The reason for my appointment, which I had explained when I called was not even something they do at this clinic. The doctor left the room multiple times during my consultation to perform procedures on other patients.
0
Doctor
Michael Grossman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
0
Clinic
CNY Fertility Center
Albany
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 34 - 35
1 IUI
PCOS
European
Income $0 - $49K
Teacher
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
He had a great bed side manner,he explains everything step by step. Dr Grossman told us the success rate and explained that everyone is different. When I saw Dr Grossman he was pleased to help us decide what path was right for us ... He explained that everyone and every iui are different. He explained all steps of treatment and the warm hearted ... We used letrozole and monitoring of follicles. We also use a trigger shot before our IUI treatment
Very warm atmosphere [CNY Fertility Center]. There is reading material in the waiting room. The rooms are clean and comfortable. You never wait on hold longer than 2-3 minutes and ability to go to the spa before and after treatments make your experience better ... The nurses have great knowledge of treatments and are all very compassionate ...We used letrozole and monitoring of follicles. We also use a trigger shot before our IUI treatment ...
How was your experience with Michael Grossman at CNY Fertility Center?
He had a great bed side manner,he explains everything step by step. Dr Grossman told us the success rate and explained that everyone is different. When I saw Dr Grossman he was pleased to help us decide what path was right for us
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be honest about what you want
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He explained that everyone and every iui are different. He explained all steps of treatment and the warm hearted
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We used letrozole and monitoring of follicles. We also use a trigger shot before our IUI treatment
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses have great knowledge of treatments and are all very compassionate
Describe your experience with CNY Fertility Center.
Very warm atmosphere. There is reading material in the waiting room. The rooms are clean and comfortable. You never wait on hold longer than 2-3 minutes and ability to go to the spa before and after treatments make your experience better
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Insurance covers all but my co pay
8
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Consult
NPS
10
NPS
10
Age 40
Unexplained
1st of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Grossman] truly believes in what he does and definitely cares for his patients...Taking injections and Prednisone. Prednisone for Inflammation...He listened to me and gave his recommendations on next steps...I felt he genuinely wants to help me reach my dream on having a baby. He was attentive, professional and knowledgeable. He always responded to my emails quickly and was clear on the next steps for me. I highly recommend Dr. Grossman.
Nurses [at CNY Fertility] were attentive, they communicated clearly on what needs to be done. They pay attention to details and they showed empathy...The cost seems reasonable. Less expensive than other fertility clinics...If you are looking for a second opinion and you feel you need a new doctor, I highly recommend going to CNY Fertility. Make sure you are on top of your protocol and call with questions. I’m glad I made the choice to change.
How was your experience with Michael Grossman at CNY Fertility Center?
I felt he genuinely wants to help me reach my dream on having a baby. He was attentive, professional and knowledgeable. He always responded to my emails quickly and was clear on the next steps for me. I highly recommend Dr. Grossman.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He truly believes in what he does and definitely cares for his patients.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He listened to me and gave his recommendations on next steps.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Right now, I’m going to start soon on medication. Taking injections and Prednisone. Prednisone for Inflammation.
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses were attentive, they communicated clearly on what needs to be done. They pay attention to details and they showed empathy.
Describe your experience with CNY Fertility Center.
If you are looking for a second opinion and you feel you need a new doctor, I highly recommend going to CNY Fertility. Make sure you are on top of your protocol and call with questions. I’m glad I made the choice to change.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
The cost seems reasonable. Less expensive than other fertility clinics.
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 44
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Teacher
2nd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
he [Dr. Grossman] is so caring!...one who really cares about his work and patients. He wants everyone to succeed and will try every avenue and listen to different opinions too. I am very lucky to have him as my doctor. He explains everything in detail before each procedure and then explains as he goes too so you know exactly what's going on as he does it...Ask any question you want, he'll answer, even if you feel it's stupid.
Jackie [nurse at CNY Fertility Center] is amazing and so caring!...one cost of $3900 that's all...They are a busy clinic and sometimes you need to advocate for yourself. Don't be afraid to ask questions and text dr. K. the nursing staff is incredible and very caring...he [Dr. Grossman] is so caring!...one who really cares about his work and patients. He wants everyone to succeed and will try every avenue and listen to different opinions too
How was your experience with Michael Grossman at CNY Fertility Center?
he is one who really cares about his work and patients. He wants everyone to succeed and will try every avenue and listen to different opinions too. I am very lucky to have him as my doctor. He explains everything in detail before each procedure and then explains as he goes too so you know exactly what's going on as he does it.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask any question you want, he'll answer, even if you feel it's stupid.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
he is so caring!
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Jackie M)
Jackie is amazing and so caring!
Describe your experience with CNY Fertility Center.
They are a busy clinic and sometimes you need to advocate for yourself. Don't be afraid to ask questions and text dr. K. the nursing staff is incredible and very caring. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
one cost of $3900 that's all
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
1 IVF
PCOS
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt like he [Dr. Michael Grossman] cared to ensure all our questions were answered and we were treated with kindness and compassion. We always felt comfortable. He explained everything in terms we could understand. He was very thorough and available when we called with questions.
Feel comfortable upon arrival [at CNY Fertility Center], everyone is kind and offers information everyone treats you like you’re a person not a number. Everyone is there to offer advice and ensure you have the best experience possible, they have hours that work with any schedule...Personalized care...[Eset approach] Recommended one if before the age of 35 but allowed 2...Every single nurse I encountered was fabulous
How was your experience with Michael Grossman at CNY Fertility Center?
I felt like he cared to ensure all our questions were answered and we were treated with kindness and compassion. We always felt comfortable. He explained everything in terms we could understand. He was very thorough and available when we called with questions.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask anything that’s on your mind
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Personalized care
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Greta )
Every single nurse I encountered was fabulous
Describe your experience with CNY Fertility Center.
Feel comfortable upon arrival, everyone is kind and offers information everyone treats you like you’re a person not a number. Everyone is there to offer advice and ensure you have the best experience possible, they have hours that work with any schedule
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Ivf fee iui fee clinic fees
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Recommended one if before the age of 35 but allowed 2
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
European
Income $0 - $49K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Go in asking questions he [Dr. Michael Grossman] doesn’t mind...He went over doing multiples embryo or single and backed up our choice...He made me feel so comfortable about going through the infertility treatment...He was great very thoughtful and thorough he made sure I understood what was going on during the whole process with the ivf and went over all of my options before we started treatment. He was very kind
They [the nurses at CNY Fertility Center] all were so professional and kind. They truly cared about you and the experience you had...It is so relaxing to go there a little on the warm side when you sit by the fire and they do chair massages for free. They have coffee and water for patients. Make your appointments later in the day it seems to be less crowded...Go in asking questions he [Dr. Michael Grossman] doesn’t mind...He went over doing multiples embryo or single and backed up our choice...He made me feel so comfortable about going through the infertility treatment...He was great very thoughtful and thorough he made sure I understood what was going on during the whole process with the ivf and went over all of my options before we started treatment. He was very kind
How was your experience with Michael Grossman at CNY Fertility Center?
He was great very thoughtful and thorough he made sure I understood what was going on during the whole process with the ivf and went over all of my options before we started treatment. He was very kind
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go in asking questions he doesn’t mind
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He made me feel so comfortable about going through the infertility treatment
Describe your experience with the nursing staff at CNY Fertility Center.
They all were so professional and kind. They truly cared about you and the experience you had
Describe your experience with CNY Fertility Center.
It is so relaxing to go there a little on the warm side when you sit by the fire and they do chair massages for free. They have coffee and water for patients. Make your appointments later in the day it seems to be less crowded
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He went over doing multiples embryo or single and backed up our choice
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 35
1 Fertility Medications
Anovulation
PCOS
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Hé [Dr. Grossman] was extremely happy to help us conceive when he heard we have been trying for 10 years. He took his time to break everything down Now we are just waiting to start the process He is very calm and friendly... Appointment is hard but when you are a patient you will have flexibility Clinic feels like a 5 star hotel When we came we were in awe Well kept front desk had a fireplace Near by most hotels in Albany
Appointment is hard but when you are a patient you will have flexibility Clinic [CNY Fertility] feels like a 5 star hotel When we came we were in awe Well kept front desk had a fireplace Near by most hotels in Albany... Hé [Dr. Grossman] was extremely happy to help us conceive when he heard we have been trying for 10 years. He took his time to break everything down Now we are just waiting to start the process He is very calm and friendly .
How was your experience with Michael Grossman at CNY Fertility Center?
Hé was extremely happy to help us conceive when he heard we have been trying for 10 years. He took his time to break everything down Now we are just waiting to start the process He is very calm and friendly .
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Hé provides personal care
Describe your experience with the nursing staff at CNY Fertility Center.
Excellent staff
Describe your experience with CNY Fertility Center.
Appointment is hard but when you are a patient you will have flexibility Clinic feels like a 5 star hotel When we came we were in awe Well kept front desk had a fireplace Near by most hotels in Albany
10
Doctor
Michael Grossman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Albany
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5