Michael Levy

Shady Grove runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.

It is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.

We travelled a long distance to use this clinic due to their wealth of experience with donor eggs as we knew we were at that point. We also were able to qualify for their guarantee program which was well worth it after spending so much money on own egg IVF. It made us feel much more comfortable to know that we could decide how many times to try based on what we wanted and not based on cost. Ultimately we needed 3 transfers and two egg lots to be successful so we were very glad that we used the guarantee program.

Shady Grove Fertility makes you feel like you're in good hands. We were initially planning to go with a much smaller fertility center but have been so pleased with Shady Grove. Despite the size of the practice, the staff is well-trained, there's always someone available on-site or the phone to answer questions and they consistently treat you like a person. I've interacted with a handful of doctors beyond my primary one for monitoring visits and all have been great. They do everything they can to help achieve a successful pregnancy. The nursing and sonographer team is extremely well-trained too. The one area of weakness is the Financial Department. There's lots of turnover there (we've had 4-5 different financial counselors in a year on our account), information on costs and payment options requires lots of clarifying questions and the team seems rushed and less pleasant than those on the medical side.

I went to 3 sites. I primarily went to Rockville office where the wait times are terrible. I have waited hours for monitoring and have let the staff know how unacceptable it is. I will say, in recent visits, it has shown improvement. I try to go to the K street D.C. Office when possible because it is incredibly efficient. I have also been to sibley but their carrier leaves pretty early so blood work is more challenging there.

I think the clinic is a reflection of the doctor. Sometimes as a patient I was made to feel my questions or concerns were an inconvienience.

I went to this clinic for over 2.5 years and got to know everyone quite well. Everyone was very friendly, and they mostly ran on time.

Cheerful, friendly, energetic, organized, efficient. Well run.