Michelle Matthews

[Dr. Michelle Matthews] Always has an answer for my questions and never makes me feel like I’m asking “stupid” questions. I feel she understands how much anxiety infertility causes and she does her best to minimize that for me. I have had a very active involvement in my care and treatments...[new patient advice] Write down all of your questions and take them with you so you don’t forget. She is willing to spend as much time as you need answering.

The [Carolinas Medical Center] clinic as a whole is such a good place to have to be. It’s like they all understand the sadness that comes with infertility and how draining it can be. Check in was always easy and quick and it was nice that they would recognize me when I would enter. The ultrasound techs and lab nurses though they had a short time with you always found a way to make your experience personable.

How was your experience with Michelle Matthews at Carolinas Medical Center?

Very thorough. Always has an answer for my questions and never makes me feel like I’m asking “stupid” questions. I feel she understands how much anxiety infertility causes and she does her best to minimize that for me. I have had a very active involvement in my care and treatments. She isn’t just saying this is it and you need to follow it. Anyone with infertility knows the amount of research we do and she was always open to listening to what I read or found and giving her opinions.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Write down all of your questions and take them with you so you don’t forget. She is willing to spend as much time as you need answering.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

My doctor was empathetic though I know she has aided countless patients with infertility treatments. I could just feel that she cared. My nurses are the same. It’s so comforting to know that whenever I send a message I know I will get a prompt reply.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

We decided on Clomid and Ovidrel for our medications for IUI. I would begin taking Clomid 50mg on day 3 and about a week later go in for my first ultrasound to count follicles. I would end up needing more time and would come in a few days later. They would tell me exactly when to administer Ovidrel injection and have intercourse and when to come in for scheduled IUI.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Christina Campbell)

I had 2 nurses with Dr. Matthews. My primary involvement was with Christina. I always felt like I was in the best of hands when I got to see her and was always glad when I found out she was the one taking care of me or performing my IUI. Nothing against the other nurse, I just didn’t have as much interaction. I have nothing negative to say about the other nurse.

Describe your experience with Carolinas Medical Center.

The clinic as a whole is such a good place to have to be. It’s like they all understand the sadness that comes with infertility and how draining it can be. Check in was always easy and quick and it was nice that they would recognize me when I would enter. The ultrasound techs and lab nurses though they had a short time with you always found a way to make your experience personable.

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2019 - 2020, Unsuccessful

Age 37 - 38

1 IVF

1 Embryo Freezing

Poor Egg Quality

Income $100K - $199K

Marketer or PR

1st of 2 Docs

3 IVF With Other Docs

3 Embryo Freezing With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Michelle Matthews Carolinas Medical Center

I liked Dr. Matthews as a person and I felt like I connected with her as a woman. ... If I hadn't gone through this process with a different Dr years before and had a successful outcome (2.5 year old daughter) I may have felt differently about Dr. Matthews. ... Once the FET process started, things got a little less cohesive. The overall process was not explained well and I was left asking a lot of questions about medications and visits. Once the embryo transfer occurred, it went downhill. I don't blame Dr. Matthews for my resulting miscarriage but from the time of the transfer I felt like I was on my own. When i started spotting/bleeding at 6 weeks, i was told it was normal and not to worry (didn't happen with first pregnancy). I had to request additional bloodwork 2x. After beta that showed HCG dropped and miscarriage occurred, I was not given any information on what to expect next, how to heal/recover from miscarriage, and no follow-up care. I was no longer considered a patient and I felt like they didn't care that it happened. it felt negligent and I wasn't heard.

I liked that everything [at Carolinas Med Center] was in one place...bloodwork, ultrasound rooms, lab, surgery suite, etc. It was very convenient. I did not like the impersonal approach to the visits. I never saw the same b/w nurse and/or ultrasound tech each visit. It felt like a machine I was moving through. I did not like that the Dr's. did not conduct the ultrasounds during the STIM phase.

How was your experience with Michelle Matthews at Carolinas Medical Center?

I liked Dr. Matthews as a person and I felt like I connected with her as a woman. I was optimistic (we had to switch to clinics due to insurance coverage). If I hadn't gone through this process with a different Dr years before and had a successful outcome (2.5 year old daughter) I may have felt differently about Dr. Matthews. Up through the egg retrieval, I knew what to expect and it was very black and white. Once the FET process started, things got a little less cohesive. The overall process was not explained well and I was left asking a lot of questions about medications and visits. Once the embryo transfer occurred, it went downhill. I don't blame Dr. Matthews for my resulting miscarriage but from the time of the transfer I felt like I was on my own. When i started spotting/bleeding at 6 weeks, i was told it was normal and not to worry (didn't happen with first pregnancy). I had to request additional bloodwork 2x. After beta that showed HCG dropped and miscarriage occurred, I was not given any information on what to expect next, how to heal/recover from miscarriage, and no follow-up care. I was no longer considered a patient and I felt like they didn't care that it happened. it felt negligent and I wasn't heard.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Expect to be treated like a # and not to have any specific emotional or empathetic experience.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

i felt Dr. Matthews generalized my treatment based on information I provided from previous Dr. I don't feel like she truly personalized my treatment and I felt like just a run of the mill patient. When I expressed concern regarding PIO injections I was told it's normal. When I expressed concern regarding spotting/bleeding that led to miscarriage, I was told it was normal. I felt like I wasn't heard or seen.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

I don't remember exact strategy or dosage. I was basically put on the same plan I had been on at previous clinic. My AMH level was super low (.4) and i remember thinking the medication dosage didn't seem high.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Bob Wright)

Bob was very nice and helpful. He was easy to communicate with and ask questions. Sometimes I had to be the only to ask the questions vs Bob explaining up front. I liked him very much.

Describe your experience with Carolinas Medical Center.

I liked that everything was in one place...bloodwork, ultrasound rooms, lab, surgery suite, etc. It was very convenient. I did not like the impersonal approach to the visits. I never saw the same b/w nurse and/or ultrasound tech each visit. It felt like a machine I was moving through. I did not like that the Dr's. did not conduct the ultrasounds during the STIM phase.

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

We had insurance coverage but we still paid close to $6k out of pocket

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

I only had 1 viable embryo to transfer

What specific things went wrong at Carolinas Medical Center?

Failed to consider drug intolerance

Describe the specific things that went wrong at Carolinas Medical Center.

I had a very physical reaction to PIO from previous cycles and was switched to suppositories based on those reactions (at REACH). I explained the same situation to Dr. Matthews and she compromised by letting me do PIO every 3rd day with suppositories every day. Started out fine but the PIO injections left me unable to walk and when i expressed frustration (and even went to the clinic for direction on these injections) I was basically told to deal with it b/c if i stopped them the rate of miscarriage would go up. The injections left me debilitated in my working life and life as a parent to a toddler. It was affecting my mental health and I felt like i was not heard or seen when I expressed this frustration. When I started spotting/bleeding at 6 weeks pregnant, again i was told it was normal and to not worry unless i had paid. I had never had a miscarriage before and did not know what it would feel like. So when I went in for another HCG test and it showed levels were rising (even though I was still bleeding), i was told to relax and they couldn't do anything until 7 week ultrasound. I miscarried 2 days later.

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2019, Unsuccessful

Age 42

2 IVF

2 Egg Freezing

Diminished Ovarian Reserve

Poor Egg Quality

Unexplained

European

Income $50K - $99K

2nd of 2 Docs

2 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Michelle Matthews Carolinas Medical Center

Dr. Matthews was kind and understanding of our concerns. She did not make us feel rushed during our consultations or follow-up appointments...She did tend to stay "inside the box" meaning she recommends pretty much the same stimulation protocol & doses for every patient...[she]is a strong proponent of a single embryo transfer as she feels the body isn't meant to handle multiple embryos/babies. It can put a lot of stress on the body/babies.

[staff of Carolinas Medical Center] You could communicate with them via their online portal which helped when I had questions...At the time I did my retrieval there was only 1 nurse for all 4 doctors. She was extremely overwhelmed (understandably so) and made some errors...We paid <$3,000 out-of-pocket. I believe out-of-pocket was around the $20K-$25K range (depending on medications & PGS testing).

How was your experience with Michelle Matthews at Carolinas Medical Center?

She was very kind. She did tend to stay "inside the box" meaning she recommends pretty much the same stimulation protocol & doses for every patient. It didn't seem tailored to each patient's needs. Also, she did not recommend taking any supplements (ie: CoQ10). Anything outside of the norm wasn't really welcomed (ie: Omnitrope). She also didn't explain that embryos could not be transferred if they came back as abnormal - I'm guessing she assumed we knew this, but it would have changed our decision to have the embryo genetically tested. We only had 1 embryo make it to day 6 and it came back as abnormal. Now we have an embryo that cannot be transferred. Had we known this we would not have done PGS testing. If we had a lot of embryos to test that would have been different, but with only one we would have taken the risk to transfer it given my age.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Make sure you do your own research beforehand so that you can ask a lot of questions. For example, thought on supplements, what are the different protocols out there, any experimental drugs that have shown success, PGS testing pros & cons, etc. If you don't know about any of these topics you can't go back once you've already gone through the process and paid out a lot of money.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

Dr. Matthews was kind and understanding of our concerns. She did not make us feel rushed during our consultations or follow-up appointments.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

She used a very basic protocol for me - prior to starting the stim cycle I primed with birth control pills. Once my stim cycle started I used microdose Lupron, Gonal-F, Menopur and then triggered with Ovidrel. I later learned this is the standard protocol for every patient and that the nurse types up and sends out the protocol. The first retrieval produced 4 eggs with 1 one abnormal embryo. The second retrieval produced 8 eggs with none resulting in embryos.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jenny)

At the time I did my retrieval there was only 1 nurse for all 4 doctors. She was extremely overwhelmed (understandably so) and made some errors. She failed to submit items to insurance which resulted in a scramble to get insurance to cover my meds. It also did not result in confidence that I was given the correct information since she was handling so many patients at the same time. I don't think it was fair to patients to have one nurse handling everything and not assume errors would be made.

Describe your experience with Carolinas Medical Center.

Weaknesses - I don't think their lab is very strong. A good lab can make all the difference it embryos making it. It is also very assembly line - not a lot of personalization in the process. While the doctors are nice, you do feel like a "number" some of the time. You could tell they were concerned with their SART numbers and that impacted my experience. Strengths - they were convenient to my location which made getting to the appointments a lot easier. You could communicate with them via their online portal which helped when I had questions.

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

One of the reasons we chose this clinic was because insurance covered a large chunk of the costs. We paid <$3,000 out-of-pocket. I believe out-of-pocket was around the $20K-$25K range (depending on medications & PGS testing).

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

Dr. Matthews is a strong proponent of a single embryo transfer as she feels the body isn't meant to handle multiple embryos/babies. It can put a lot of stress on the body/babies.

What specific things went wrong at Carolinas Medical Center?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at Carolinas Medical Center.

The nurse was overwhelmed and waited until 2 days prior to me starting my stim medications to call it in to the pharmacy and did not send in the proper paperwork to my insurance. I had requested she do this several weeks before I was to start taking my medications and my request went unanswered. It was extremely stressful and I had to jump through a lot of hoops that weren't necessary had she submitted this info sooner. She also gave me no instructions on how to administer the various shots. All she did was send me a protocol and failed to mention the complexities of taking the shots. Example: you have to mix up the Menopur, using different needles to mix it and a different needle to administer it. The pharmacist was concerned when I told her they had not provided me with any instructions on it and was kind enough to show me how to do it. Without her I would have been lost.

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2018 - 2019, Unknown Success

Age 34 - 35

2 IVF

Recurrent Pregnancy Loss

Income $100K - $199K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Michelle Matthews Carolinas Medical Center

I love that Dr Matthews calls me herself and seems to remember what’s going on with us. She talks to other docs about what is going on with us for the best treatment plan ... Both of my retrieval’s used Lupron, Gonal F, Menopur, Birth Control and an Ovidrel trigger. She adjusted the protocol on my second retrieval with much better results, from 8 eggs to 21 eggs. We did PGS both rounds.

Strengths [of Carolinas Medical Center] - once you are a patient, easy to schedule, quick call backs, financial questions get answered quickly, easy to get answers on messaging portal Weaknesses- takes a long time to get in, sometimes a little late getting started on busy mornings ...When the new coordinators started, I had to ask for clarification twice on protocols because I was told something different by a different nurse. Once I had to call to have my prescription sent over because it was not

How was your experience with Michelle Matthews at Carolinas Medical Center?

I love that Dr Matthews calls me herself and seems to remember what’s going on with us. She talks to other docs about what is going on with us for the best treatment plan. She brings us in to meet with her instead of just discussing things over the phone. She encourages questions and explains things fully.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Write down all your questions and bring them, she will answer everything.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

She calls me herself often, calls my by the name I go, not my first name.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

Both of my retrieval’s used Lupron, Gonal F, Menopur, Birth Control and an Ovidrel trigger. She adjusted the protocol on my second retrieval with much better results, from 8 eggs to 21 eggs. We did PGS both rounds. For transfer, first round, PIO shots (every 3 days) and vaginal suppositories (2xday), estrogen patches changed every 3 days and estrogen pills twice a day. Second transfer, We did low dose Lupron and Menopur to get a thicker lining, estrogen patches changed every 3 days and daily PIO shots.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jenny)

Jenny was not my favorite, she tends to talk down to people. However, Bob, the new coordinator, is great.

Describe your experience with Carolinas Medical Center.

Strengths- once you are a patient, easy to schedule, quick call backs, financial questions get answered quickly, easy to get answers on messaging portal Weaknesses- takes a long time to get in, sometimes a little late getting started on busy mornings

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

I am very lucky that my insurance covers a lot of it, except the meds. They were expensive, however, she is very aware of that and tries not to over prescribe.

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

She prefers 1 embryo with PGS testing. Especially for us with so many unexplained miscarriages.

What specific things went wrong at Carolinas Medical Center?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at Carolinas Medical Center.

When the new coordinators started, I had to ask for clarification twice on protocols because I was told something different by a different nurse. Once I had to call to have my prescription sent over because it was not

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2016 - 2018, Successful

Age 31 - 33

1 IUI

1 IVF

Endometriosis

Unexplained

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

She [Dr. Michelle Matthews] was very professional especially in the beginning & factual which I appreciated- telling us all the details & her recommendations. As we continued treatments with her she was more familiar & warm/comforting...We spent a lot of time trying to get pregnant so we grew to know her and she us. She would meet with us before any procedure and to discuss results which I was happy with. She gave each meeting plenty of time & answered any questions we had. I initially wanted to put off iui and ivf and she respected our wishes until we were ready to go those routes. I felt like she wanted to genuinely help us become parents.

Strengths [at Carolinas Medical Center]: Flexibility with appointment times and scheduling patients especially since IVF and IUI appointments require time-sensitive evaluation. Creating a calm environment despite the anxiety and stress of the situation. When I ran out of medication and needed more sooner than I thought I could get it, they helped me get it straightened out so I did not miss a dose. They were very sensitive and encouraging each visit. Weaknesses: Missed communication of results on 2 occasions when there was a plan to administer time-sensitive medication requiring me to call after hours and the on-call staff not knowing what to do as they were not part of my doctors team.

How was your experience with Michelle Matthews at Carolinas Medical Center?

We spent a lot of time trying to get pregnant so we grew to know her and she us. She would meet with us before any procedure and to discuss results which I was happy with. She gave each meeting plenty of time & answered any questions we had. I initially wanted to put off iui and ivf and she respected our wishes until we were ready to go those routes. I felt like she wanted to genuinely help us become parents.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Tell her what you are comfortable doing- if you’re hesitant at waiting on a specific treatment. She will respect your decision and do all she can to meet you where you are.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

She was very professional especially in the beginning & factual which I appreciated- telling us all the details & her recommendations. As we continued treatments with her she was more familiar & warm/comforting.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jennifer Fitzpatrick)

There were 2 times where I had to reach back out to the nurse after I did not hear back regarding results and dosing instructions with medications I was to take that evening (so it was timesensitive). However this was twice over a period of over 2 years so I don't count that as a huge downfall, we are human and through this whole process I learned I needed to be my own health advocate and be more proactive if I didn't hear back by a certain time (2pm) so I made sure I got my answers from the staff who knew me and not the on-call staff who, most of the time, had no idea what I was asking or how to answer my questions since I was not their immediate patient.

Describe your experience with Carolinas Medical Center.

Strengths: Flexibility with appointment times and scheduling patients especially since IVF and IUI appointments require time-sensitive evaluation. Creating a calm environment despite the anxiety and stress of the situation. When I ran out of medication and needed more sooner than I thought I could get it, they helped me get it straightened out so I did not miss a dose. They were very sensitive and encouraging each visit. Weaknesses: Missed communication of results on 2 occasions when there was a plan to administer time-sensitive medication requiring me to call after hours and the on-call staff not knowing what to do as they were not part of my doctors team.

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

Dr. Matthews explained to us that multiple embyro transfers are not recommended unless certain criteria are met- over 37 years old, previous failed IVF transfer. She also noted that just because more than 1 embryo is transferred does not increase likelihood of success and can actually cause more issues. If miscarried, it could result in the loss of 2 embryos instead of just 1. If the mother became pregnant, there could be increased stress on the mother, increased stress on both babies which have increased chance of pre-mature birth requiring NICU stays. Basically 2 is not always a guaranteed better results and not always the best option.

What specific things went wrong at Carolinas Medical Center?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to convey critical information

Describe the specific things that went wrong at Carolinas Medical Center.

Failed to call with results: On 2 occasions I was not notified of results from blood work and therefore did not know how to proceed with time-sensitive medication administration. Had to call office the first time had to talk with on-call staff who were not familiar with my case and the second time I called while the regular staff was still in clinic so I was able to get my answers. Failed calling in medication to pharmacy: After hours, had to speak to on-call staff who were not familiar with my case and to wait for medication to be called when it should have been ready for pick-up.

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2014 - 2018, Successful

Age 29 - 33

1 IVF

Anovulation

PCOS

Uterine Fibroids

Recurrent Pregnancy Loss

Income $0 - $49K

1st of 4 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

In the beginning we tried IUI twice; the first being an EVIE and the second being a traditional IUI. She [Dr. Michelle Matthews] wanted to give me the opportunity to try EVIE in hopes that it would help me and I also wanted to do it because it was part of a study and any help I can give back to the infertility community, I’m up for it. Both IUIs did not produce children. With both IUIs I had used Femara (not sure of dosage) and Ovidrel shots. I had multiple ultrasounds and it showed I was responding, but I didn’t get pregnant. A few months after IUI failed I began the IVF process. I had lots of testing and an endometrial scratching in hopes it would better my chances. At the time I was very overweight and she recommended that I lose at least 10% of my body weight and it was extremely difficult and I was unable to meet that goal, but I did go on to do IVF. She chose to do a higher dosage of IVF medications due to my weight. I was closely monitored and had ultrasounds every other day and sometimes every day to make sure I was responding well and not overstimulating. I used Gonal-f, cetrotide, menopur, estrogen patches, and ovidrel; I know I had a few other things as well, but I do not recall everything. I do not remember the amounts. I had 10 eggs retrieved, 7 were fertilized, 4 grew, then 2 slowed down and I was left with 2 in the end. I was not overstimulated from IVF, so I had a fresh embryo transfer. I did not get get pregnant. A few months later, I was prepped to have a frozen embryo transfer. Both embryos looked great. The frozen embryo had no damage and appeared perfect. I did get pregnant from the frozen embryo, but sadly miscarried shortly after.

I love this clinic [Carolinas Medical Center- Charlotte]! A con which could also be a pro is that there is a maternal fetal specialist in the same office. A pro and con is that you will see others with children in the waiting room. Some clinics do not allow children due to the nature and sensitivity of everything, so be prepared to see others with children or others who are pregnant.

How was your experience with Michelle Matthews at Carolinas Medical Center?

Dr. Matthews is a very warm, open reproductive endocrinologist. She always allows me to ask any question I may have and I’m never made to feel stupid and she explains things perfectly for me. She is always looking for ways to better help me. Infertility is a difficult journey and having a provider who understands that and you can tell they genuinely care, it makes a massive difference.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

To listen. She offers a lot of help and information.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

When I miscarried, she cried with me... when my mother-in-law passed away, she helped me with that as I was going through IVF at the time. She was always available for me for any needs I may have. She and her nurse team treated me like I was the only patient; I was never rushed or pushed aside. She is amazing!

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

In the beginning we tried IUI twice; the first being an EVIE and the second being a traditional IUI. She wanted to give me the opportunity to try EVIE in hopes that it would help me and I also wanted to do it because it was part of a study and any help I can give back to the infertility community, I’m up for it. Both IUIs did not produce children. With both IUIs I had used Femara (not sure of dosage) and Ovidrel shots. I had multiple ultrasounds and it showed I was responding, but I didn’t get pregnant. A few months after IUI failed I began the IVF process. I had lots of testing and an endometrial scratching in hopes it would better my chances. At the time I was very overweight and she recommended that I lose at least 10% of my body weight and it was extremely difficult and I was unable to meet that goal, but I did go on to do IVF. She chose to do a higher dosage of IVF medications due to my weight. I was closely monitored and had ultrasounds every other day and sometimes every day to make sure I was responding well and not overstimulating. I used Gonal-f, cetrotide, menopur, estrogen patches, and ovidrel; I know I had a few other things as well, but I do not recall everything. I do not remember the amounts. I had 10 eggs retrieved, 7 were fertilized, 4 grew, then 2 slowed down and I was left with 2 in the end. I was not overstimulated from IVF, so I had a fresh embryo transfer. I did not get get pregnant. A few months later, I was prepped to have a frozen embryo transfer. Both embryos looked great. The frozen embryo had no damage and appeared perfect. I did get pregnant from the frozen embryo, but sadly miscarried shortly after.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jenny)

Jenny and the entire team became a second family to me. Jenny was always available to talk to me about my fertility treatment and she also helped me through a lot of anxiety and trouble I experienced. I feel blessed to have had her and the team to help me.

Describe your experience with Carolinas Medical Center.

I love this clinic! A con which could also be a pro is that there is a maternal fetal specialist in the same office. A pro and con is that you will see others with children in the waiting room. Some clinics do not allow children due to the nature and sensitivity of everything, so be prepared to see others with children or others who are pregnant.

Describe your experience with your monitoring appointments at Carolinas Medical Center.

You are treated with care and respect. You are a human and not a number!

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

I have some fertility treatment coverage through my husband’s employer, so it would be different for someone who is self pay; however regardless of your situation, they try to find ways to help with costs such as coupons and discounts. The pharmacy there is also great for this too!

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2014 - 2018, Unknown Success

Age 33 - 37

2 IUI

Anovulation

Male Factor

Black or African-American

Income $50K - $99K

2nd of 2 Docs

3 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Michelle Matthews Carolinas Medical Center

She [Dr. Matthews] was very informative and straight forward with our options and odds with each of those options. We are still seeing her now for treatment and would love to continue if we move forward with IVF after the IUI's.... We are in the middle of cycle 3 of 3 for IUI. Each cycle I did 100mg of Clomid days 3-7 at night. On cycle day 3 of each cycle they did blood work prior to confirm it was ok to start the Clomid. The first cycle they also did a baseline ultrasound on this day.

So far this clinic [Carolinas Medical Center] strength would be their compassion and taking time to make sure you understand your options and the procedures. Everyone from the front desk, the financial counselors, nurses, and Dr. Matthews was very friendly. I do wish they had financial options for those who do not have IVF insurance coverage. They do offer a self pay discount but no type of financing or promise to pay plans some other clinics offer.

How was your experience with Michelle Matthews at Carolinas Medical Center?

As mentioned from the previous question Dr. Matthews made us feel more like people and not just another number. She was very informative and straight forward with our options and odds with each of those options. We are still seeing her now for treatment and would love to continue if we move forward with IVF after the IUI's.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

I would tell a prospective patient how quick the response time is and how we have had a great experience.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

We had went to a consultation at a different RE practice before seeing Dr. Matthews. At that practice it was like we were just another number and left feeling discourage. When we change practices and met Dr. Matthews it was a completely different experience. She was very informative, kind, and straight forward but in in nice way that made us feel human unlike the other place that made us feel like a number.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

We are in the middle of cycle 3 of 3 for IUI. Each cycle I did 100mg of Clomid days 3-7 at night. On cycle day 3 of each cycle they did blood work prior to confirm it was ok to start the Clomid. The first cycle they also did a baseline ultrasound on this day. I would then return mid-cycle for an ultrasound and blood work. Once those results came back the nurse would call me later that same day and tell me when to take the trigger Ovidrel 250MCG and when to come back for the IUI. The Ovidrel injection was taken 36 hours prior to my scheduled IUI. I have irregular cycles and my spouse has a low count. Each cycle my spouse count has improved some, but it's still low. So far we have been unsuccessful with treatment. If this 3rd IUI does not work Dr. Matthews will re-evaluate our situation and possible move forward with IVF.

Describe your experience with the nursing staff at Carolinas Medical Center.

The nurses were very nice and friendly. They made sure we understood everything and took their time explaining the procedures. The nurses also answered all our questions.

Describe your experience with Carolinas Medical Center.

So far this clinic strength would be their compassion and taking time to make sure you understand your options and the procedures. Everyone from the front desk, the financial counselors, nurses, and Dr. Matthews was very friendly. I do wish they had financial options for those who do not have IVF insurance coverage. They do offer a self pay discount but no type of financing or promise to pay plans some other clinics offer. We have truly loved our experience so far with this clinic. If we have to move to IVF we will have to unfortunately transfer to one of those other clinics even though we do not care much for them to make it affordable. Other than that we would continue to use this clinic. Due to the lack of insurance coverage and costs we can only afford the IUI services at this clinic.

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

I am not sure on the total IUI cost due to my insurance will cover some on IUI and most of the charges are still pending insurance. So far the total is around $1,054 outstanding and we have paid about $675 so far out of pocket including med cost. My insurance does not cover anything towards IVF and the estimate they gave me including meds was $20,000 - $25,000.

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

N/a

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2012 - 2017, Successful

Age 31 - 36

4 IUI

2 IVF

Unexplained

European

Income $50K - $99K

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

Dr. Matthews personally called to inform me she was unable to do a procedure due to an emergency with another patient and asked if I had a preference for which doctor took her place. I transferred two 3-day embryos, negative pregnancy test. Next we did a FET with our 2 remaining embryos (5-day). Positive pregnancy test - singleton born at 36 weeks via c section due to Vasa previa.

[ At Carolinas Medical Center] IUI - around $600 IVF - $ 12,000 plus meds ($2,500) FET - $2400...Pre retrivial and pre transfer ultrasound visits were completed during a morning monitoring window. Typically I was always seen withing 20 minutes of arriving at the clinic. Post transfer ultrasounds were scheduled to a specific time slot...I transferred two 3-day embryos, negative pregnancy test. Next we did a FET with our 2 remaining embryos (5-day). Positive pregnancy test - singleton born at 36 weeks via c section due to Vasa previa.

How was your experience with Michelle Matthews at Carolinas Medical Center?

Dr. Matthews is great. She is caring, knowledgeable and has good bedside manner. She has personally called to check on me after losses, called when she had an emergency and was unable to perform an egg retrivial, and has always expressed sorrow and condolences wit losses and negative betas. She is respectful and timely for appointments

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Be honest with her about your wants, ask all questions.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

Dr. Matthews has always taken the time to answer any questions we have had, she explains things thoroughly. Dr. Matthews personally called to inform me she was unable to do a procedure due to an emergency with another patient and asked if I had a preference for which doctor took her place. She called and checked on me after I had misscarried pregnancies, even when I had been released from her care.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

We began with 3 medicated(clomid/trigger shot) and monitored iuis, after that didn't work we moved on to ivf (gonal f, menopur, estrogan patches, crinone, icsi). 8 eggs retrieved, 4 fertilized. I transferred two 3-day embryos, negative pregnancy test. Next we did a FET with our 2 remaining embryos (5-day). Positive pregnancy test - singleton born at 36 weeks via c section due to Vasa previa. Performed medicated (letrozole/trigger shot)/monitored iui, negative. IVF stim cycle, (same protocol as first cycle, icsi) - 8 eggs retrieved, 4 fertilized 5 day embryos. Transferred 1 fresh embryo, positive beta, pregnancy ended at 12 weeks (trisomy 18). FET, positive beta, pregnancy ended at 5.5 weeks. FET, negative beta.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jennie)

Jennie is wonderful. Returns calls in a timely manner, answers questions. Jennie is super sweet and caring. She helps out in anyway she can

Describe your experience with Carolinas Medical Center.

Great doctors and nursing staff. Billing can be slow

Describe your experience with your monitoring appointments at Carolinas Medical Center.

Pre retrivial and pre transfer ultrasound visits were completed during a morning monitoring window. Typically I was always seen withing 20 minutes of arriving at the clinic. Post transfer ultrasounds were scheduled to a specific time slot

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

IUI - around $600 IVF - $ 12,000 plus meds ($2,500) FET - $2400

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2011 - 2013, Successful

Age 31 - 33

2 IVF

Diminished Ovarian Reserve

Male Factor

European

Income $200K - $499K

Investor

Only Doc Seen

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

Dr. Matthews is very kind and very informative without being condescending. She worked well with both my husband and me. We went through 2 separate IVF cycles that resulted in 2 live births... My first retrieval yielded 3 eggs. Two of them survived fertilization, and we implanted them both at 3 days. I had one live birth (full term, healthy, etc.). My 2nd retrieval yielded 4 eggs. Two of them survived fertilization, and we implanted them both at 3 days.

Libby was my coordinator for the first round, and Joanna was my coordinator for the 2nd round. Libby was very matter-of-fact/no-nonsense while also being kind and compassionate. Joanna was incredibly kind and supportive-- I think that she actually teared up when my second pregnancy test came back positive. They're both amazing (please note that I had 2 cycles and 2 positive pregnancies so that may be putting rose colored glasses over my experiences, but I honestly thought they were both great).

How was your experience with Michelle Matthews at Carolinas Medical Center?

Dr. Matthews is very kind and very informative without being condescending. She worked well with both my husband and me. We went through 2 separate IVF cycles that resulted in 2 live births so we had a 100% success rate. I realize that this is VERY atypical and that we were incredibly lucky. But, I attribute much of our success to Dr. Matthews and the two nurses that I saw for both of the cycles.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

She is responsive and compassionate.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

My husband and I both went on a round of antibiotics. I then did Lupron injections for about a week and then added in some sort of pen injections (I don't remember the name) and then Menopur. I went to the Women's Institute a couple of times per week for follicle tracking (via ultrasound) and blood tests, and at the end, I went in every other day. They had early morning appointments, so it was convenient for me to go before work, and if I got there by 6:30, I was in and out very quickly. During both cycles, one of my ovaries (a different one each time) did not produce a thing. I was told that this was common, but it was a little alarming. For both cycles, I used the same medications and dosages, but my 2nd cycle took 3-4 days longer than my first to yield enough follicles. When the nurses and Dr. Matthews believed that my follicles were developed enough, I did an Ovidrel injection 36 hours before my retrieval. My first retrieval yielded 3 eggs. Two of them survived fertilization, and we implanted them both at 3 days. I had one live birth (full term, healthy, etc.). My 2nd retrieval yielded 4 eggs. Two of them survived fertilization, and we implanted them both at 3 days. I had one live birth (2 weeks early, healthy, etc.). After the first implantation, research still recommended bed rest afterwards, so I did 3 serious days of bed rest and disconnecting (no internet, etc.). By the time we had our second implantation, bed rest was no longer recommended, but I did the same thing again since it "worked" the last time. Between the implantation and the pregnancy tests, I did progesterone gel suppositories.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Libby and Joanna)

Describe your experience with Carolinas Medical Center.

Convenient and close to uptown. Facilities are clean and discreet. I always felt like I was one of the only people being seen (but know that was not the case because there were always others in the waiting room).

Describe your experience with your monitoring appointments at Carolinas Medical Center.

The monitoring appts start at 6:30 a.m. I tried to be there by 6:25 a.m. to ensure that I was one of the first people seen. If you show up later, it takes much longer. You have to go to a separate floor for bloodwork, and I believe that office doesn't open until 7:00 a.m., so there would generally be a line to get blood drawn.

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

The first time, it was presented as a package with a base cost and then the potential for add-one (freezing, ICSI, etc), and all-in, it was ~12k. The second time, it was just a one time payment of about ~12k. Note-- these payments did not include any of the medication/injections, etc. They covered the cost of the procedure. The cost for the medicine was 4,500-5,000. In both instances, I had to purchase additional Menopur

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2019, Unknown Success

Age 32

Unexplained

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Michelle Matthews Carolinas Medical Center

She [Dr. Matthews] talked to directly to my husband and I. She was informative but also spoke in plain terms so we were not confused. As she explained different options and plans; she had handouts to go over to help understanding....I needed to go have a HSG and she had pictures and explained in detail what would happen. When I had my follow up CD3 labs done to start clomid; she called me directly with the results which I appreciated.

There was little wait time; I did not feel rushed. They [Carolina's Medical Center] explained everything when I arrived at the visit. And even before the visit, the financial advisor called to go over what our insurance would not cover and costs.... She [Dr. Matthews] talked to directly to my husband and I. She was informative but also spoke in plain terms so we were not confused. As she explained different options and plans; she had handouts to go over to help understanding.

How was your experience with Michelle Matthews at Carolinas Medical Center?

I am a nurse, but not in the fertility field, so its foreign to me. She spoke to me but also included my husband in the conversations. I needed to go have a HSG and she had pictures and explained in detail what would happen. When I had my follow up CD3 labs done to start clomid; she called me directly with the results which I appreciated.

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

She talked to directly to my husband and I. She was informative but also spoke in plain terms so we were not confused. As she explained different options and plans; she had handouts to go over to help understanding.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

We are still in the beginning stages. She had labs drawn, HSG and a analysis for my husband done. Then when everything came back normal we moved on to discuss the medications/IUI/IVF. She said we could do a few different options but ultimately left it up to us to decide what is best. She supported us wanting to start with clomid first then move to IUI if it did not work within 2 cycles.

Describe your experience with Carolinas Medical Center.

There was little wait time; I did not feel rushed. They explained everything when I arrived at the visit. And even before the visit, the financial advisor called to go over what our insurance would not cover and costs.

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

We are at the beginning stages so we are still waiting on the cost.

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2017, Unsuccessful

N/A

Age 31

1 IVF

Diminished Ovarian Reserve

European

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Michelle Matthews Carolinas Medical Center

Dr. Matthews was very understanding of my situation. I felt like she wanted ivf to Work for me just as badly as I wanted it to. She is very compassionate and explained our situation very clearly. She discussed the odds of ivf working in our situation....Microdose lupron flare. 20 mg 2x daily. Began cycle with desogen for 2.5 weeks. 300 gonal f, 150 menopur ...I had a very positive experience. Everyone is compassionate and understanding. They really want things to work out for you

I had a very positive experience [at Carolina Medical Center]. Everyone is compassionate and understanding. They really want things to work out for you...Appointments were convenient. They began as early as 6:30 am so I could Go on into Work...Very compassionate, always available to answer questions over the phone, via email or in person...Dr. Matthews was very compassionate in dealing with my situation... I felt like she wanted ivf to Work for me just as badly as I wanted it to.

How was your experience with Michelle Matthews at Carolinas Medical Center?

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Go into your ivf cycle with an open mind. You never know what makes might happen. Also, don't get your hopes up

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

Dr. Matthews was very compassionate in dealing with my situation.

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

Microdose lupron flare. 20 mg 2x daily. Began cycle with desogen for 2.5 weeks. 300 gonal f, 150 menopur 5 retrieved eggs, 4 fertilized, 1 day 6 embryo biopsied and came back abnormal

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jennifer Fitzpatrick )

Very compassionate, always available to answer questions over the phone, via email or in person

Describe your experience with Carolinas Medical Center.

I had a very positive experience. Everyone is compassionate and understanding. They really want things to work out for you

Describe your experience with your monitoring appointments at Carolinas Medical Center.

Appointments were convenient. They began as early as 6:30 am so I could Go on into Work

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

Was not able to transfer because my embryo was abnormal

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Operations

Scheduling

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2017, Successful

Age 34

2 IVF

Tubal Blockage

Black or African-American

Income $0 - $49K

Only Doc Seen

Donor Sperm

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

I love Dr.Matthews. She is very understanding and shows she cares. She gives all options and what to try to do next. I haven't seen any weakness with Dr. Matthews. Anytime I had any questions she would respond in a timely manner.... 2 IVF cycles After the failed cycles we sat and talk and she recommended I do a tubal cannulation. She mention this before I started IVF but I wasn't ready for that.... The office is wonderful and so is Doctor Matthews

No weakness from my experiences. The clinic [Carolinas Medical Center] can get a phone system set up to where you don't have to leave a message and someone would call back. That's the only thing. I have recommend them to a few women... The office is wonderful and so is Doctor Matthews... I love Dr.Matthews. She is very understanding and shows she cares. She gives all options and what to try to do next. I haven't seen any weakness with Dr. Matthews.

How was your experience with Michelle Matthews at Carolinas Medical Center?

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Listen to her

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

The office is wonderful and so is Doctor Matthews

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

2 IVF cycles After the failed cycles we sat and talk and she recommended I do a tubal cannulation. She mention this before I started IVF but I wasn't ready for that.

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jenny)

I just love Jenny❤❤

Describe your experience with Carolinas Medical Center.

No weakness from my experiences. The clinic can get a phone system set up to where you don't have to leave a message and someone would call back. That's the only thing. I have recommend them to a few women

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

I have insurance. I was responsible for copay payments

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2018 - 2019, Successful

Age 29 - 30

5 IUI

PCOS

Unexplained

European

Income $50K - $99K

Teacher

2nd of 2 Docs

5 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

Dr Matthews always took the time to answer all of my questions and thoroughly explain her thought process. She was prompt with her responses and helped make decisions that were beat for my specific journey...She was very specific on what drugs she used since it was very apparent that I have PCOS....I was always greeted with a hug and a smile and this was very calming to me!

The [Carolinas Medical Center] clinic could upgrade the cassette player they use for music when you are doing your post IUI 30 minute wait...overall I lived my experience...There was one nurse who was more like a therapist to me. She had been through a similar journey and would always ask me how I was doing mentally. More than once I cried in her arms. She was a huge part of my journey and what kept me going

How was your experience with Michelle Matthews at Carolinas Medical Center?

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

Go in with an open mind!

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

I was always greeted with a hug and a smile and this was very calming to me!

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

She was very specific on what drugs she used since it was very apparent that I have PCOS.

Describe your experience with your nurse at Carolinas Medical Center.

There was one nurse who was more like a therapist to me. She had been through a similar journey and would always ask me how I was doing mentally. More than once I cried in her arms. She was a huge part of my journey and what kept me going.

Describe your experience with Carolinas Medical Center.

The clinic could upgrade the cassette player they use for music when you are doing your post IUI 30 minute wait 😂 overall I lived my experience. I had switched from another practice after a HIPPA violation and a very impersonal experience. CMC Gabe me renewed hope.

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

We had to pay for all noncoital treatment. Diagnostics were covered by our insurance.

Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.

N/A

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

2016, Successful

Age 30

1 Fertility Medications

PCOS

Income $50K - $99K

2nd of 2 Docs

22 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Michelle Matthews Carolinas Medical Center

I have PCOS, she [Dr. Michelle Matthews] let me know to try 3 more months of the Letrozole and if it didn’t work we would proceed to do the IUI. The 3rd month I got pregnant!!!... She was very to the point and let me know where I was and where we needed to be! So sweet and caring. I left knowing I would get pregnant soon! If I had any questions she answered them honestly and let me know everything was going to be okay.

I loved everything about this place [Carolinas Medical Center-Charlotte] The doctor, nurses, place. I felt at home and not so alone in a time I was so vulnerable. It was the hardest time of my life and they made me feel so special and wanted... I have PCOS, she let me know to try 3 more months of the Letrozole and if it didn’t work we would proceed to do the IUI. The 3rd month I got pregnant!!!

How was your experience with Michelle Matthews at Carolinas Medical Center?

She was very to the point and let me know where I was and where we needed to be! So sweet and caring. I left knowing I would get pregnant soon! If I had any questions she answered them honestly and let me know everything was going to be okay.

What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?

She’s amazing!

During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?

She was sweet and very to the point! I loved her

Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.

I have PCOS, she let me know to try 3 more months of the Letrozole and if it didn’t work we would proceed to do the IUI. The 3rd month I got pregnant!!!

Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Bethany Griffin )

She was amazing! Very sweet and took her time getting to know me

Describe your experience with Carolinas Medical Center.

I loved everything about this place. The doctor, nurses, place. I felt at home and not so alone in a time I was so vulnerable. It was the hardest time of my life and they made me feel so special and wanted

Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.

I’m not quit sure but I know it wasn’t as expensive has I was thinking it would be

Doctor

Michelle Matthews

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Carolinas Medical Center

Charlotte

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michelle Matthews Carolinas Medical Center

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Michelle Matthews

Carolinas Medical Center

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Carolinas Medical CenterRated 8.5Strongly recommend: 67%Neutral: 19%Don't recommend: 14%8.5

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Rated 8.5