Rated 7.4
Strongly recommend: 48%Neutral: 16%Don't recommend: 36%7.4
48% strongly recommend
18 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.8
7.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Technion (Israel)
Residency
Case Western
Fellowship
UCSD

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Mickey Coffler works in 1 office at

HRC Fertility (Jinxin Fertility Network clinic)
Rated 7.5
Strongly recommend: 55%Neutral: 22%Don't recommend: 22%7.5

Explore Clinic
Newport Beach
20360 SW Birch St., Suite #200
Newport Beach, CA 92660

18 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 1 Egg Frozen
NPS
6
NPS
7
Age 31
1 Egg Freezing
South Asian
Income $100K - $199K
Operations
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Mickey Coffler] strengths are his compassion and experience...he could improve on the explanation of the follicles and potential they can turn into eggs...he called me himself to explain potential reasons things didn’t go as expected and what we could try next time...15 follicles and I expected to get close to 15 eggs and when I only got 1 I was so shocked
liked the flow of all the appointments, [HRC Fertility] was setup correctly for it and the office was very pretty inside with a lot of parking...an explanation...finance vs billing and the lab techs and why so many blood draws are needed...they could definitely improve on better communication and transparency.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
His strengths are his compassion and experience. But I feel like he could improve on the explanation of the follicles and potential they can turn into eggs. I was told I had 15 follicles and I expected to get close to 15 eggs and when I only got 1 I was so shocked. Maybe my fault for not asking more information but when sex ed consists of only how to not get pregnant and no actual human anatomy sometimes you don’t even know where to start asking.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
To elaborate on follicles and potential quantities of eggs you can retrieve.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
During the interactions I had with Dr. Coffler I felt like he took the time to explain the process and he also contacted me himself and explained why he wanted to delay the egg retrieval a couple of days. Even when I did not get the results I wanted, he called me himself to explain potential reasons things didn’t go as expected and what we could try next time.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
1. Microdose Lupron: 20 unitswice daily (12 hours apart). ~x 12 Days AM & PM injection. 2. stimulation Medications Inject the following stimulation drugs) daily (between 6-10pm): PM Drug Follistim PM Drug Menopur 425iu ~ x 12 Days 1 vial ~ x 12 Days Continue Microdose Lupron 20 units twice daily (12 hours apart). 3. Ovidrel- 500 ug 4. Doxycycline
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Amy Johnson )
She was very to the point and didn’t give enough explanation. I didn’t know until the week before my retrieval that only half of the follicles were increasing in size and the ultrasound tech was the one who actually told me. I was shocked because the nurse coordinator she kept telling me how good everything was and I wouldn’t personally consider 50% good. So they could definitely improve on better communication and transparency.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I liked the flow of all the appointments, the office was setup correctly for it and the office was very pretty inside with a lot of parking. I think an explanation of all the different people you could interact with on this journey would be good, like finance vs billing and the lab techs and why so many blood draws are needed.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
Treatment Protocol Insurance 50% "1 Egg Freezing Cycle · Office visits and cycle ultrasounds (start of egg freezing cycle through egg retrieval) · Lab test during cycle (Estradiol, Progesterone levels only) · Egg Retrieval · IVF labs works " $3,600 "Reproductive Surgical Associates (RSA) – out of network coinsurance • Surgery Center where embryo transfer will be performed" $2,300 Cryopreservation of eggs (includes 1st year of storage) $420 "Anesthesia · Done on the day of egg retrieval" $350 Estimated cost for a single Egg Freezing cycle (due at time cycle starts) $6,670 Initial Consultation Fee $350 Genetic Testing $250 Baseline Tests $113 27-Feb Appt $210 Renewal of egg storage $798 (per year) $798 Initial Medications $4,584 Extra Medications $1,600 Extra Medications $1,600 OOcyte removal & Echo guided aspiration (not covered by insurance) $121.03 All-inclusive package: $13,000 "• Initial consultation o $350 fee is credited towards treatment • Affordability & Flexibility o Egg retrieval facility fees o Access to special financing and low monthly payment options through CapexMD & Future Family o Peace of mind knowing your retrieval, freezing and storage all happen at HRC Fertility • Preparation o Ultrasounds & in-cycle monitoring o Estradiol & Progesterone blood tests o FDA lab test o Ovarian reserve blood test and handling fee • Ovarian Stimulation Medications • Genetic Testing • Egg Retrieval o Includes anesthesia for day of egg retrieval • Egg Freezing • Egg Storage o Includes first two years of storage"
6
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
10
NPS
10
Age 27 - 29
Donor Eggs
Male Factor
Unexplained
Latinx
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Coffler is thorough and kind. He is always available to answer as many questions as we have and explains treatment and processes well. I have always felt that he really cares about us and wants us to be successful in starting our family. I’m confident that he has our best interest in mind. We have experienced many set backs in our journey and I appreciate that he is always honest with us about what we are dealing with and what our options are. We have not been successful yet but have chosen to remain with HRC, and Dr. Coffler specifically because he has provided excellent patient care.
I really like HRC. I appreciate the kindness we have experienced and the level of patient care is great. I like that they have multiple locations and many RE’s- it gives me comfort that there is a network of doctors vs just one doctor working solo without input from other professionals...There were a few instances where my lab orders weren’t called in until I followed up, or medicine orders weren’t sent until I followed up. Ultimately, the clinic staff seemed very busy which is what I attributed these things to.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler is thorough and kind. He is always available to answer as many questions as we have and explains treatment and processes well. I have always felt that he really cares about us and wants us to be successful in starting our family. I’m confident that he has our best interest in mind. We have experienced many set backs in our journey and I appreciate that he is always honest with us about what we are dealing with and what our options are. We have not been successful yet but have chosen to remain with HRC, and Dr. Coffler specifically because he has provided excellent patient care.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
He is busy, but don’t be afraid to ask questions. He never rushes us, but sometimes I would hesitate to ask questions because I didn’t want to take up his time. As I have been a patient for more time, I have learned to advocate and ask clarifying questions if needed.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler worked with my husband and I through two very difficult failed transfer cycles. He was always honest with us about our options and didn’t hide his disappointment over the result we experienced. This truly made us feel like he cared and really wanted a positive outcome for us.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I have completed 2 transfer cycles with donated embryos. I did a sonohystogram before the first transfer, and a mock cycle. For my transfer protocols, I was on lupron for 10 days leading up to the cycle, then started PIO shots 5-6 days before transfer (and after transfer). I was also on apsirin daily, and took progesterone suppositories after the transfers. I took estradiol orally for the first transfer and via injection for the second transfer. Our embryos were tested and graded well but neither resulted in successful pregnancies.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I really like HRC. I appreciate the kindness we have experienced and the level of patient care is great. I like that they have multiple locations and many RE’s- it gives me comfort that there is a network of doctors vs just one doctor working solo without input from other professionals.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
Each transfer cycle was around $12,000, but that included the cost of the donated embryo as well as the transfer. That process was handled via an outside agency and was not paid directly to HRC. Now, we are preparing for a full IVF cycle which will be about $30k (egg retrieval, testing, transfer, etc).
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
There were a few instances where my lab orders weren’t called in until I followed up, or medicine orders weren’t sent until I followed up. Ultimately, the clinic staff seemed very busy which is what I attributed these things to. None of what I experienced was a big concern, and it never impacted me or my treatment cycle negatively.
10
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Consult
NPS
10
NPS
10
Age 32 - 33
Diminished Ovarian Reserve
Tubal Blockage
Uterine Fibroids
South Asian
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Coffler was upfront about his findings and his presumptions based on our previous diagnosis and work with other doctors. He set our expectations based on this and managed it well. He was very warm and took his time to explain everything...He presents information as very matter-of-fact so take that into consideration, although he is warm, it may not come off that way immediately...
The clinic [HRC Fertility] recently moved locations and we haven’t visited the new location yet. They were very efficient at the old location. It was a smaller office but it wasn’t crowded or busy when we were there for visits. They were easy to get ahold of, whether it was through phone or email...We had a lot of stop and go’s with our treatments so far and Dr. Coffler and his team made sure to reach out to us and check in every now and then. Each time it was very personable and they knew exactly where we were in our treatment cycle and it didn’t feel like they were just cold calling...
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler was upfront about his findings and his presumptions based on our previous diagnosis and work with other doctors. He set our expectations based on this and managed it well. He was very warm and took his time to explain everything. We moved around a lot during our testing phase and he wanted to make sure we were on the same page about everything. I was concerned about my health due to being pre diabetic and prehypertensive, along with my mental health, prior to starting IVF and he reassured me that he would work with my primary doctors to make sure we covered all of our bases and that we kept a close eye on things. He didn’t shy away from the challenges presented by my case and made us feel reassured in our choice with his clinic.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
He presents information as very matter-of-fact so take that into consideration, although he is warm, it may not come off that way immediately.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
We had a lot of stop and go’s with our treatments so far and Dr. Coffler and his team made sure to reach out to us and check in every now and then. Each time it was very personable and they knew exactly where we were in our treatment cycle and it didn’t feel like they were just cold calling.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
We have not started our first treatment yet, I received a calendar recently however we had to push back our day 1 appointment. So I am unable to provide feedback on this at this time
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel)
Our interactions so far was with Angel, our coordinator, and she was amazing at listening and answering all of my questions. Showing empathy and being compassionate. However I just received communication that she is no longer with the clinic
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinic recently moved locations and we haven’t visited the new location yet. They were very efficient at the old location. It was a smaller office but it wasn’t crowded or busy when we were there for visits. They were easy to get ahold of, whether it was through phone or email.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
We chose HRC because we don’t have insurance coverage and their prices (with a military discount) was comparable to the MTF clinics. Before we got our protocol they provided us with an average cost breakdown that outlined all the pricing and also provided a couple of different third party financing options
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
I asked him what his standard is and he recommends his patients to do the PGA testing, and if they do, he typically only does 1 tested embryo per transfer. I asked if we wanted to do 2, would he anyway and he assured me that we can discuss that when the time came and we knew how much embryos we do have (again managing expectations since I have a low reserve), that we can discuss it again then.
10
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 48
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Coffler explained in realistic and understandable terms a plan of treatment and step by step how to get there. His confidence and understanding immediately set me at ease as a patient...He was able to give me a clear roadmap from our first consultation . This was so helpful because my anxiety and worries were lessened through the process...frozen embryo transfer with a donor embryo. I started with Lupron then went to estrace and PIO, along with baby Aspirin and endometrium. It worked!
HRC was a wonderful experience for me...I was given a calendar to follow and someone was always available to help if I needed it. They made sure I received each of my medications on time and also made sure that I knew how to use each of them correctly. All in all, They did their best to make my experience positive and stress free...Angel [nurse] is just amazing. I can not count the number of times I messaged her with questions and concerns and as busy as I know she is, she would always take the time to respond.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
What struck me about Mr. Coffler was his honesty and straightforwardness from day one one what exactly I needed to do in order to improve my odds. He was able to give me a clear roadmap from our first consultation . This was so helpful because my anxiety and worries were lessened through the process. With his assistance and guidance I just found out that I am pregnant! I know beyond a shadow of doubt this would not have been the case without the great care and guidance I received and I am forever grateful !
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Remember he is an expert in his field, take the time to ask questions and understand your treatment plan. There is a reason for each step.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler explained in realistic and understandable terms a plan of treatment and step by step how to get there. His confidence and understanding immediately set me at ease as a patient.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I did a frozen embryo transfer with a donor embryo. I started with Lupron then went to estrace and PIO, along with baby Aspirin and endometrium. It worked!
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel Calfee)
Angel is just amazing. I can not count the number of times I messaged her with questions and concerns and as busy as I know she is, she would always take the time to respond.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
HRC was a wonderful experience for me. We started contact in December 2020 and by June I am expecting my little one . I was given a calendar to follow and someone was always available to help if I needed it. They made sure I received each of my medications on time and also made sure that I knew how to use each of them correctly. All in all, They did their best to make my experience positive and stress free.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
My costs were 11550 total
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
We elected set because he felt it would be a better choice for me.
10
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Newport Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 34 - 35
1 IVF
Male Factor
East Asian
Income $200K - $499K
Lawyer
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Coffler] has his one protocol that he uses for everyone (microdose lupron) even though that is only indicated for poor responders. I received my protocol and questioned it once I began researching what it was. When I tried to get him on the phone to discuss...He said this protocol is just what they use to get good results for everyone...We got fewer eggs than my antral follicle count. This protocol wasn’t great for me. We only got 1 PGS normal embryo that was mediocre quality.
Angel is the IVF coordinator for HRC Oceanside. She is kind and does what she can to help the patients through their questions and requests. She was great training us on all of our injections. However, clinic policies hinder information flow and make it frustrating to ask questions and then not receive information...My prescriptions for IVF weren’t called into the pharmacy until the day I showed up for baseline and they realized they hadn’t been ordered. I was supposed to pick them up that day. Instead I had to drive 45 minutes to the clinic again the next day to get them and started the injections later in the day than I was supposed to.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler does not seem like he is open to the newest research or to customizing his protocols for each patient. He is very kind and optimistic (overly so), but he does not want to be questioned about the protocol even when the research did not indicate it as right for me. He has his one protocol that he uses for everyone (microdose lupron) even though that is only indicated for poor responders. I received my protocol and questioned it once I began researching what it was. When I tried to get him on the phone to discuss, the front desk kept saying they might charge me over a hundred dollars for a phone consultation. In the end they did not charge me and I only took 5 minutes of his time. He said this protocol is just what they use to get good results for everyone. I trusted in the CDC statistics and didn’t question it further, but it didn’t work well for us in the end.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Don’t see Dr. Coffler. Aside from the problems I had with him as a Dr., the clinic is horrible to deal with in many ways and you can’t see him without dealing with HRC policies.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr Coffler and his team did treat me like a human. Angel, the NP IVF coordinator in particular was very helpful and explained how to do all our injections kindly. Dr. Coffler was always kind.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
Microdose lupron protocol, with birth control pill priming in order to schedule all the patients for certain retrieval dates per month. They put everyone on birth control for scheduling, but it turns out this can suppress the number of follicles that respond and you can get fewer eggs than you might without birth control pills. We got fewer eggs than my antral follicle count. This protocol wasn’t great for me. We only got 1 PGS normal embryo that was mediocre quality.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel Calfee)
Angel is the IVF coordinator for HRC Oceanside. She is kind and does what she can to help the patients through their questions and requests. She was great training us on all of our injections. However, clinic policies hinder information flow and make it frustrating to ask questions and then not receive information.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
HRC has several policies that I only learned about as we were going through IVF that really bothered me: 1) You have to decide whether you will pay some $5500 lump sum for PGS testing of embryos before you even know how many embryos have made it to biopsy. The cost does not change no matter how many embryos you have, so you could be paying that much for 1 embryo. 2) The clinic is not open on weekends. This is a BIG PROBLEM. This prevents you from having sufficient monitoring during egg retrieval cycles and the drug dosage can’t be adjusted as finely. You also can’t get questions answered on the weekend. There is no access to Dr. Coffler for questions. 3) The clinic batches all patients for particular retrieval dates each month so you have to take birth control pills. These can suppress the number of eggs you are able to retrieve and reduce your chances of success. 4) Once your embryos are created, getting information about them is a black box. Other clinics allow you to speak to people in the embryology lab. At HRC, there is NO access to anyone at the embryology lab. You can only receive information from Angel and she is not able to convey the kind of information that an embryologist would have. Also, they do not give Day 3 updates about the progress of the embryos. At the end, I was only able to get all of the information about my embryos be requesting my full medical record and calling the PGS lab. I never received a full PGS report about my embryos besides “complex abnormal”, whereas other PGS labs will give a breakdown of the chromosome errors. I did get this over the phone but it was hard to take down and I don’t know if I got it right. They do it this way because HRC uses its own in-house PGS Lab rather than one of the bigger commercial labs. They pocket all the profits at every stage and provide subpar service which is not up to the standards of other commercial options. It would be fine if they gave you the information and service others provide (since you’re paying just as much), but they don’t.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
Total cycle cost was just over $17k not including medication, but including $5050 lump sum for PGS testing. I spent just under $2k on medications ordered from overseas.
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Dr. Coffler only transfers 1 embryo except in select circumstance which have to be justified, like older patients with poor quality embryos.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
My prescriptions for IVF weren’t called into the pharmacy until the day I showed up for baseline and they realized they hadn’t been ordered. I was supposed to pick them up that day. Instead I had to drive 45 minutes to the clinic again the next day to get them and started the injections later in the day than I was supposed to.
0
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 29
1 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Coffler] addressed our questions. He does not typically go into detail when communicating, so sometimes I felt like I had to ask more questions to understand at the level that I preferred. He wants to help and will answer any question, but he does seem busy and juggling a lot of things. Also Dr. Coffler is well respected in the community. When I had an HSG, I mentioned his name to the radiologist and she confidently said, "Oh, you'll get pregnant! You're in good hands."
[HRC] understood my needs as a person and did not just treat me like I was a statistic for their office. For example, the doctor recommended a procedure and I was about to do the procedure but I had some concerns, so I decided to cancel even though I had already showed up. The doctor was completely fine with my decision and even called me that afternoon to see how I was feeling about it all. Another time, the doctor left me a 3 min long voicemail on a Friday afternoon to answer one of my questions that I had emailed a nurse about. Very considerate staff!
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler sits down one-on-one with you and your partner during the initial consult. We had about 45 minutes with him to explain our fertility history and ask many questions. He did not rush us at all. He addressed our questions. He does not typically go into detail when communicating, so sometimes I felt like I had to ask more questions to understand at the level that I preferred. He wants to help and will answer any question, but he does seem busy and juggling a lot of things. Also Dr. Coffler is well respected in the community. When I had an HSG, I mentioned his name to the radiologist and she confidently said, "Oh, you'll get pregnant! You're in good hands."
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
If you need more information, just ask and tell him that. Email is an easy way to communicate with the staff and you can expect quick responses (usually within the same day).
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Although I did not necessarily see the doctor at each visit, I knew that he was actively involved in the management of my treatment. Communication was always prompt and the staff was always available to answer any questions. They understood my needs as a person and did not just treat me like I was a statistic for their office. For example, the doctor recommended a procedure and I was about to do the procedure but I had some concerns, so I decided to cancel even though I had already showed up. The doctor was completely fine with my decision and even called me that afternoon to see how I was feeling about it all. Another time, the doctor left me a 3 min long voicemail on a Friday afternoon to answer one of my questions that I had emailed a nurse about. Very considerate staff!
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
We did medicated timed intercourse with monitoring. We started with the highest dose of Letrozole (which I had used in my previous cycle with another doctor) but I did not respond, so then Dr. Coffler prescribed Clomid at the lowest dose (which was my first time using). I responded to the Clomid and had a Ovidrel trigger shot. I ovulated (for the first time out of my 3 total cycles, two of which with another fertility specialist) but did not get pregnant.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel)
Angel is an incredible nurse. She was a breath of fresh air compared to my previous RE's office! Angel was pleasant and kind. Angel was so easy to communicate with. She was available anytime by phone or email. I even emailed her while she was on vacation and another time on a Saturday and she responded the same day. Angel is one of the main reasons that I LOVED this clinic!
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Communication and compassion are this clinic's strengths. Dr. Coffler and Angel the nurse stand out at this office because you can really tell they care, and they work directly with you on the details of your treatment. Also, this office has a small staff that knows what they are doing. They have a team who each knows their roles and you will see them doing it throughout your treatment. This office isn't in the nicest or newest building but that really wasn't an important factor for me. My previous doctor had a nice facility but poor communication and bedside manner. The opposite is true at HRC, and I was so happier and felt respected here because of that!
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
With TRICARE Standard, my copay for a monitoring ultrasound and blood work was $100. Most everything else with my medicated timed intercourse was covered.
10
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
9
Age 33
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Coffler is a very skilled physician. I had previous fertility doctors that struggled to get catheters in during procedures and Dr Coffler never once had a problem and I always felt at ease with his expertise. He is to the point/straightforward, but still cares/is compassionate... I wish I would have advocated more For myself that first round where they did the fresh transfer as my estrogen was still high and I’m pretty sure that’s why my first fresh PGS normal embryo failed to implant. Looking back, I really wish I would have waited and done a frozen embryo transfer instead of fresh. Luckily, our second embryo transfer, a FET with another PGS normal was successful and led to my now 11 month old son.
They [HRC] follow the ARSM guidelines [for Eset]... I wish they had earlier office appt slots (I think the earliest appt for monitoring was 8:15). I also wish the ultrasound tech was an RN or PA/NP so they could give you live analysis of what they are seeing during monitoring appointments. I did mention this and Angel [nurse] was nice enough to sit in on my key monitoring appts in order to fill me in right then on what was seen (helped manage my anxiety in the midst of the ivf process)
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr Coffler is a very skilled physician. I had previous fertility doctors that struggled to get catheters in during procedures and Dr Coffler never once had a problem and I always felt at ease with his expertise. He is to the point/straightforward, but still cares/is compassionate.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Don’t be afraid to ask questions and advocate for yourself
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Very small office where you always see the same providers and office staff.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I believe I had the antagonist protocol (Lupron and birth control pills leading up to injectables of menopur and gonal F-low doses-adding in the drug that prevents ovulation half way through). When I did ivf, they pretty much recommend everyone do PGT testing and ICSI (I was pretty young at the time and none of the other ivf clinics were recommending I do PGT, but this clinic did so we went along with it). They do a quick PGT test though where you get results within 24 hours so you can still do a fresh transfer. I wish I would have advocated more For myself that first round where they did the fresh transfer as my estrogen was still high and I’m pretty sure that’s why my first fresh PGS normal embryo failed to implant. Looking back, I really wish I would have waited and done a frozen embryo transfer instead of fresh. Luckily, our second embryo transfer, a FET with another PGS normal was successful and led to my now 11 month old son.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel)
Angel was amazing. Knowledge, organized, kind, and laid back.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Small clinic and it’s nice getting to know every employee really well. I wish they had earlier office appt slots (I think the earliest appt for monitoring was 8:15). I also wish the ultrasound tech was an RN or PA/NP so they could give you live analysis of what they are seeing during monitoring appointments. I did mention this and Angel was nice enough to sit in on my key monitoring appts in order to fill me in right then on what was seen (helped manage my anxiety in the midst of the ivf process)
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
Mine was all out of pocket, but when comparing to other clinics in the area, it was one of the most affordable overall. I will say that there frozen embryo yearly storage fees are almost double others.
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
They follow the ARSM guidelines.
9
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
9
Age 33
2 IVF
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
For blood work and ultrasounds he [Dr. Coffler] was only present for 2 appointments. I can tell he is passionate about his job and truly wants to succeed in getting couples a ‘take home baby’. Communication is sometimes hard due to his first language not being English. I would have liked to be informed more about my actual results. Ex: progesterone levels, follicle count, uterine lining... We did 2 egg retrievals in order to bank as many embryos as possible prior to PGS/PGD testing.
All of the nursing staff [HRC- Oceanside] is amazing. They make you feel comfortable and supported.... This clinic has the highest pregnancy rates in Orange County. I would recommend. Ask questions and advocate for your preferred method of treatment.... We did pretty much everything that could have been offered. ICSI, assisted hatching, PGS and PGD testing, and one extra procedure for our second egg retrieval to pick better sperm for ICSI.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
For blood work and ultrasounds he was only present for 2 appointments. I can tell he is passionate about his job and truly wants to succeed in getting couples a ‘take home baby’. Communication is sometimes hard due to his first language not being English. I would have liked to be informed more about my actual results. Ex: progesterone levels, follicle count, uterine lining
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Ask questions and ask them directly.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
The staff and technicians at the office are warm and easy to talk to. My IVF coordinator never made me feel like I was bothering her with questions
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
We did 2 egg retrievals in order to bank as many embryos as possible prior to PGS/PGD testing. This was suggested to keep costs down and was the right choice as our first retrieval resulted in 0 normal embryos. Second round resulted in 2. Frozen embryo transfer was a standard protocol. Lupron, progesterone, estrogen. Resulted in a BFP then a chemical pregnancy. Still waiting to review what went wrong and what could have been changed.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel)
All of the nursing staff is amazing. They make you feel comfortable and supported.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
This clinic has the highest pregnancy rates in Orange County. I would recommend. Ask questions and advocate for your preferred method of treatment. The doctor has great credentials and a great success rate. Nursing staff is excellent. Don’t be afraid to send emails at any time. You are not alone in feeling like you are asking silly questions and the staff never makes you feel like you are. I hope my next attempt at a frozen embryo transfer is a success. Will have an appointment to discuss what went wrong with our transfer on Friday.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
We did pretty much everything that could have been offered. ICSI, assisted hatching, PGS and PGD testing, and one extra procedure for our second egg retrieval to pick better sperm for ICSI. Total cost associated with services approx $40,000
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
This doctor will only transfer one embryo. I would have liked to have the option to transfer 2 if we felt that was the right choice for us.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
They did not call in my Lupron RX to a mail order pharmacist once. I had to call to remind.
8
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Income $100K - $199K
Accountant
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Coffler gave us hope when we didn’t have any left. He was to the point, but in a warm manner. He was a cheerleader on our team. He made us feel like he wanted us pregnant more than anyone else.... We met with and interviewed 4 different doctors before starting the IVF process. Dr. Coffler clearly laid out a plan, gave us realistic hope and never gave up on us. He was compassionate and warm. And always had a smile when it was appropriate and a game face when it was appropriate.
Dr. Coffler’s office staff [HRC Oceanside] is amzing. My nurse angel really was an angel! She was compassionate and silly. Always kept the mood light. And was very good at making me feel like I was the only person she was working with....Weaknessss, their billing people at the main office are frustrating. Keep records of everything you pay. And make sure you ask 2 people for pricing. And then confirm it with your insurance if applicable.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
We met with and interviewed 4 different doctors before starting the IVF process. Dr. Coffler clearly laid out a plan, gave us realistic hope and never gave up on us. He was compassionate and warm. And always had a smile when it was appropriate and a game face when it was appropriate.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
He knows what he’s doing. Do your research and come educated, so you know what he’s talking about.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler gave us hope when we didn’t have any left. He was to the point, but in a warm manner. He was a cheerleader on our team. He made us feel like he wanted us pregnant more than anyone else.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
After our first round and fresh cycle failed, I made sure the next time I was put on progesterone the next time. And after that one I miscarried, the 3rd one I told them I wanted to be watched and monitored closer. They had no problem working with me.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel)
Dr. Coffler’s office staff is amzing. My nurse angel really was an angel! She was compassionate and silly. Always kept the mood light. And was very good at making me feel like I was the only person she was working with.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Strengths, amazing staff at the clinic offices. Weaknessss, their billing people at the main office are frustrating. Keep records of everything you pay. And make sure you ask 2 people for pricing. And then confirm it with your insurance if applicable.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
First round - I think was around $15k for retrieval and transfer. 2nd & 3rd round FET - $2500 (we are a veteran family so we got the discount) Ultrasounds - $110 every time. Cyst aspiration - $800 That’s all I can remember.
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
We elected to transfer 2 our 2nd round. But the 3rd round, he would only transfer 1. And now, the clinic will only transfer 1.
10
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
9
NPS
9
Age 21 - 22
1 IVF
Anovulation
PCOS
Uterine Fibroids
European
Income $50K - $99K
2nd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Coffler started me on 1 month of birth control before moving onto injections. After egg retrieval, he changed my protocol based on my body’s response. He was very open to changing things during my cycles...Dr.Coffler initially was not my favorite person. I thought he was slightly blunt. However by the end of my cycles , I realized why. He was absolutely the doctor I needed to get through ivf. He was straight forward in what was going on and exactly what needed to happen for my cycles to be successful.
The clinic [HRC] is pretty simple looking and could honestly use some updating but don’t let that fool you. Everyone is so kind and everything is clean...The staff at HRC was the reason I loved them so much. They were so kind and helpful...Everyone in the clinic knew my name, our situation and treated me with kindness. I was never rushed out of questions or felt unheard...I felt like talking to anyone on the nursing staff was just as good. They treated me like a person not a number
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr.Coffler initially was not my favorite person. I thought he was slightly blunt. However by the end of my cycles , I realized why. He was absolutely the doctor I needed to get through ivf. He was straight forward in what was going on and exactly what needed to happen for my cycles to be successful.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Be open to having a different kind of doctor than you expected. I went in thinking I needed a warm, giggly female doctor who I could talk to. Having a straight forward and kind Dr.Coffler ended up being much better
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Everyone in the clinic knew my name, our situation and treated me with kindness. I was never rushed out of questions or felt unheard
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
Dr. Coffler started me on 1 month of birth control before moving onto injections. After egg retrieval, he changed my protocol based on my body’s response. He was very open to changing things during my cycles.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Danette ! )
The staff at HRC was the reason I loved them so much. They were so kind and helpful. Obviously it wasn’t always possible to talk to DR. Coffler but I felt like talking to anyone on the nursing staff was just as good. They treated me like a person not a number
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinic is pretty simple looking and could honestly use some updating but don’t let that fool you. Everyone is so kind and everything is clean. I was a little off put when I walked in and it looked like such a simple interior but really great work happens there
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
As a military family we were given a discount on our IVF and FET. Medications were just under 2k with a discount we found. The IVF procedure was $4500. The FET was $2500. Ultrasounds during the cycles were under $50 when not covered. Storage for 1 year was $750 for embryos
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Dr.Coffler proffered we transfer one embryo but my husband and I chose 2 both times. First time resulted in MC of twins. Second time in a singleton (who is now 2)
9
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Newport Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
0
NPS
0
Age 31
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
6 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Coffler was not even willing to review my notes from Yale REI - where I had had a successful cycle that resulted in my only live birth. He felt that “no one does antagonist protocol anymore” and he would never recommend one. Instead he did what he does for all patients - put me on long Lupron.... He is the type of doctor you don’t want. You are a number, he strolls in at 10 AM and doesn’t even remember your case. He may have a doctorate in medicine, but he speaks to you like you are a complete buffoon. My husband and I both have masters degrees.
HRC is a money making machine. I went there for 4 cycles total. They have their own way of doing things and will pressure you into things. They have a high and mighty “I’m the doctor and you’re not” attitude. You will have to have ICSI. They make no exceptions. For us I feel that this was a detriment. Our sperm quality was great. We were really forced into this and we were very clear we didn’t want to. They have one of the highest success rates but are very much a business.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
I guess I sort of did this is the wrong section but he is a typical big headed doctor. He doesn’t explain treatment well and just does what he wants. It is not a team discussion. He is often running late as he drives up to HRC Orange County for retrievals and usually doesn’t stroll in until 10. He relies completely on his IVF coordinator and doesn’t review patients charts regularly. He didn’t review mine for 26 days. It was negligent. I would not recommend him to anyone.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Find another clinic.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Coffler was not even willing to review my notes from Yale REI - where I had had a successful cycle that resulted in my only live birth. He felt that “no one does antagonist protocol anymore” and he would never recommend one. Instead he did what he does for all patients - put me on long Lupron. I ovulated through the birth control from the start of my down regulation. He relies completely on his “IVF Coordinator” Noelle who is an incompetent phlebotomist. She reviews labs and apparently he either doesn’t have time or energy to review things on his own. After ovulating on my own (and not knowing it because the doctor never reviewed my labs and they never called with results), I started Lupron. I did 26 injections before they told me they realized their mistake and I could either do a retrieval and freeze what they could get (which would not include my dominant follicle and would be less eggs than if I hadn’t ovulated), or cancel. We chose to cancel. No apologies or discussions. He is the type of doctor you don’t want. You are a number, he strolls in at 10 AM and doesn’t even remember your case. He may have a doctorate in medicine, but he speaks to you like you are a complete buffoon. My husband and I both have masters degrees. I didn’t appreciate being kept in the dark or talked down to. His nurse Noelle is an absolute train wreck. Forgot to order my meds and I was forced to drive about an hour away to pick up meds same day to start my cycle. For the amount of time, money and emotion going into this - I expect it to be well run. Mistakes happen. However not reviewing a patient’s chart in 26 days is medically negligible.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
He chose the Long Lupron protocol because he felt no one even does antagonist anymore. He had never heard of anyone ever using it. The one cycle I had done prior - at Yale REI resulted in my son. So for me, antagonist worked. He was not even willing to consider it and single handedly decided we would be doing long Lupron to keep my follicles growing at a steady rate. He didn’t review my labs or ultrasounds and 26 days into treatment finally called me (himself) on the phone to say we must cancel or do the retrieval and freeze for later. We chose to cancel as we didn’t have anything to freeze during my son’s round. He never offered any compensation for the thousands we spend on HIS error.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Danette “Noelle” Workman)
Noelle was absolutely the worst IVF nurse or coordinator I have ever (in 8 cycle) ever worked with. She was completely disorganized, didn’t order my meds (and another patients who I ended up befriending as I overheard her similar shared struggle), was the only one to review charts and labs (last I checked she wasn’t a doctor) and would talk about putting me on this or choosing this as if she had ultimate medical decision making (which to me was scary). At HRC Oceanside they had a high turnover of phlebotomists and other nurses and I can only imagine it is due to the overall disorganized mess that is that office. The office itself is in an older building in a sort of not great area. For the amount of money they bring in I can’t imagine they can’t find another medical building with space for rent.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
HRC is a money making machine. I went there for 4 cycles total. They have their own way of doing things and will pressure you into things. They have a high and mighty “I’m the doctor and you’re not” attitude. You will have to have ICSI. They make no exceptions. For us I feel that this was a detriment. Our sperm quality was great. We were really forced into this and we were very clear we didn’t want to. They have one of the highest success rates but are very much a business. I have been to two university clinics and those in my opinion have been the best experiences. There isn’t a pushy attitude and a doctor who truly respects you and isn’t threatened when you question things is the best to have on your side in my opinion.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
I believe the SD option was about $6K for the IVF cycle, of course that does not include medication.
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Not applicable.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
The IVF coordinator never sent the doctors orders to radioloy to get my HSG scheduled. I had to call and email multiple times to get her to fax the order so I could schedule. These can only be scheduled in a very tight window so it was very very frustrating. She also never ordered my meds and I had to drive same day to another city to go pick up meds in person to start that night (they apparently don’t even keep a single dose in reserves at their clinic in case this happens). She also never sent my chart to HRC Orange County when I switched doctors. She scheduled me for a saline ultrasound to check the structure of my uterus and told me it was just a normal ultrasound. Imagine my surprise when I showed up on time (they told me I was late as I needed to check in for a procedure) and I didn’t bring any ibuprofen (wish I would have - ouch). She honestly just seemed very over worked and stretched too thin. Maybe it is her personality or maybe she doesn’t have the support and resources she needed. Either way, my whole cycle and experience was much poorer for it.
0
Doctor
Mickey Coffler
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 38 - 40
2 IVF
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Coffler at first seems over confident, after the process of ivf he has every right to be! He is a brilliant doctor! Absolutely the best fertility doctor in our region hands down. He was thorough from beginning to end. He was compassionate to all of our obstacles, and came up with a plan to adjust after our first negative result. Dr Coffler ordered proper testing and catered a plan just for me. I was not part of a mill...was in constant communication with me as far as tests results and obstacles.
[The nurse at HRC] was as important in my fertility success as much as Dr Coffler. She was always available via email. Her response time was under 15 min. You can imagine there are lots of questions Reg medication and all that goes with it. She communicated all I needed to do and gave me clear instructions on testing and medication. As well as reached out to see how I was doing emotionally. I absolutely love her!
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr Coffler at first seems over confident, after the process of ivf he has every right to be! He is a brilliant doctor! Absolutely the best fertility doctor in our region hands down. He was thorough from beginning to end. He was compassionate to all of our obstacles, and came up with a plan to adjust after our first negative result. Dr Coffler ordered proper testing and catered a plan just for me. I was not part of a mill.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Write things down. All questions! There is so much information asked and given that it can be overwhelming to take in.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
The staff was welcoming and genuinely cared for my emotional and physical health. Doctor Coffler was in constant communication with me as far as tests results and obstacles.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel Calfee)
This lady right here was as important in my fertility success as much as Dr Coffler. She was always available via email. Her response time was under 15 min. You can imagine there are lots of questions Reg medication and all that goes with it. She communicated all I needed to do and gave me clear instructions on testing and medication. As well as reached out to see how I was doing emotionally. I absolutely love her!
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Appointment were all on time. Scheduling appointments was convenient considering I was working full time. The blood draws were painless and exams were pleasant. The girls did their best to make me feel comfortable.
10
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 34
2 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Coffler is a very smart and informative man who always wants us to know he is available for any questions we may have... he is realistic with expectations and prepares us for what could happen, but plans for the best. We appreciate his honesty always!...He is willing to do whatever makes you feel the most comfortable for example getting extra tests done for us before transfer...You won’t see him at all your ultrasound appt, but you can always ask questions and he encourages questions when you do meet!
We LOVE angel [nurse at HRC]! She is quick to respond, always willing to answer all my crazy questions, knowledgeable, helpful, and we really feel she wants the best for us!...in oceanside, everyone has a job and they are the same each time you go which makes it super easy to remember! Mary is our billing contact, Malali does our ultrasounds, Yesenia is our first person we see in the early mornings and she does our bloodwork! It has taken stress off knowing all the people are so competent in their jobs! :)
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
He is very honest and straight forward. He is willing to do whatever makes you feel the most comfortable for example getting extra tests done for us before transfer. We know he will be honest and even when it’s not what we want to hear he is gentile.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
You won’t see him at all your ultrasound appt, but you can always ask questions and he encourages questions when you do meet!
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler is a very smart and informative man who always wants us to know he is available for any questions we may have... he is realistic with expectations and prepares us for what could happen, but plans for the best. We appreciate his honesty always!
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I’m a difficult case because I cannot take birth control pills, so everything is always adjusted and modified for me. Dr. Coffler was willing to try new medications and combinations so that we can have a different result in our upcoming FET.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel )
We LOVE angel! She is quick to respond, always willing to answer all my crazy questions, knowledgeable, helpful, and we really feel she wants the best for us!
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
HRC in oceanside, everyone has a job and they are the same each time you go which makes it super easy to remember! Mary is our billing contact, Malali does our ultrasounds, Yesenia is our first person we see in the early mornings and she does our bloodwork! It has taken stress off knowing all the people are so competent in their jobs! :)
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Not yet.
9
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
7
NPS
5
Age 30 - 32
1 IVF
European
Income $100K - $199K
2nd of 3 Docs
Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Coffler was kind and caring... Dr. Coffler was warm but not thorough. He failed to diagnose me with endometriosis, which I later discovered via surgery with another doctor. There were so many patients that I’m not surprised by this. He was optimistic for us when I felt like maybe it was unwarranted.... I believe he preferred frozen cycles. I think I was close to overstimming, so he administered Lupron to release the eggs.
There are too many patients here [HRC - Oceanside]; however, the prices are good. It’s important to advocate strongly for yourself. Ensure you get all of the lab tests, ask about endometriosis, PCs, etc....Dr. Coffler was very kind, and I believe he was competent, but there were too many patients to give adequate time to each one’s concerns.... We received a military discount; I believe the cost of the egg retrieval and embryo formation along with drugs ran around $9000.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler was warm but not thorough. He failed to diagnose me with endometriosis, which I later discovered via surgery with another doctor. There were so many patients that I’m not surprised by this. He was optimistic for us when I felt like maybe it was unwarranted.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Ask questions; do plenty of homework.
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler was kind and caring; his nurse at the time was a bit stressed out.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I believe he preferred frozen cycles. I think I was close to overstimming, so he administered Lupron to release the eggs.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Noelle )
Noelle was scattered and easily flustered.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
There are too many patients here; however, the prices are good. It’s important to advocate strongly for yourself. Ensure you get all of the lab tests, ask about endometriosis, PCs, etc. I felt discouraged going through treatment here because I had a natural chemical pregnancy prior to starting IVF, so the doctor was very optimistic about my ability to conceive. When I had three transfers that were unsuccessful, I was puzzled about why it didn’t work. I left that clinic with more questions than when I came in. Again, Dr. Coffler was very kind, and I believe he was competent, but there were too many patients to give adequate time to each one’s concerns.
Describe your experience with your monitoring appointments at HRC Fertility (Jinxin Fertility Network clinic).
Monitoring appointments took place in the morning.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
We received a military discount; I believe the cost of the egg retrieval and embryo formation along with drugs ran around $9000.
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
No strong preference as I recall.
7
Doctor
Mickey Coffler
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
8
NPS
7
Age 33
1 IVF
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Coffler has great bedside manner. He knew who we was and remembered previous conversations. He also followed up and made himself available at all times.... think he called it a long lupron cycle. The gonal f amount was 375mm, I believe. It’s been a while. He said all the patients do ICSI and 3 day bed rest. He also used embryo glue... I believe the cycle failed because the scars that I have did not allowed him to make the transfer smoothly. He struggled for a very long time to get it in. It was very painful and I bled
The staff [at HRC-Newport Beach] was also great. I ran out of gonal f and the pharmacy was out. A staff member drove out of her way to drop the medication off at my home.... The clinic has good ratings, great success rates, it is clean, the staff is polite and they respond very quickly. However, their prices are very high in comparison to other clinics in my area. I am an out of state patient and it’s very expensive for us. It seems like their prices increase every 6 months. The coat of 1 cycle is around 18000 without the medication,
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
He was great. However the second second didn’t go so well. I believe the cycle failed because the scars that I have did not allowed him to make the transfer smoothly. He struggled for a very long time to get it in. It was very painful and I bled
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Make sure you ask questions
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler has great bedside manner. He knew who we was and remembered previous conversations. He also followed up and made himself available at all times. The staff was also great. I ran out of gonal f and the pharmacy was out. A staff member drove out of her way to drop the medication off at my home.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I don’t remember the protocol. I think he called it a long lupron cycle. The gonal f amount was 375mm, I believe. It’s been a while. He said all the patients do ICSI and 3 day bed rest. He also used embryo glue
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Darnette)
The coordinator was very nice and she responded very quickly to all my emails.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinic has good ratings, great success rates, it is clean, the staff is polite and they respond very quickly. However, their prices are very high in comparison to other clinics in my area. I am an out of state patient and it’s very expensive for us. It seems like their prices increase every 6 months. The coat of 1 cycle is around 18000 without the medication, plus we have to add the coat of flights, hotel and car rental.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
First time 14000 for the cycle
Describe Mickey Coffler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
He prefers single but did allow us to do two. However, he said in the 3rd cycle, he wants to do just one.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
the coordinator did not go over the protocol fully.
8
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Newport Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unknown Success
NPS
10
NPS
9
Age 32 - 33
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
3rd of 4 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Coffler is very honest, up front and compassionate. He answers all my questions even when they're a little crazy. He has always explained everything that is going on and how every procedure will go.... I was on a high dose of gonal f with menopur, lupron and estrogen, followed by progesterone. I reacted very well to everything. We were worried I would suffer from OHSS but I followed their instructions and recovered just fine within a few days of my retrieval. After my fresh transfer failed we decided to do an endometrial scratch, which wasn't fun but my frozen transfer worked (later ending in a missed miscarriage).
When I first started going there [HRC] it was much less busy than it is now (within 6 months). Which is great and he's an amazing doctor I just feel they need more staff with getting busier, wait times have increased and being in there a few times a week can make it hard on a work schedule.... $12,900 first round Retrieval, fresh transfer, monitoring and blood work, PGS $700 One year freezing embryos $3,500 Frozen transfer $75 for 2 pregnancy blood tests $270 for ultrasounds after positive test Meds were outside of the office around $5,000
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr Coffler is very honest, up front and compassionate. He answers all my questions even when they're a little crazy. He has always explained everything that is going on and how every procedure will go.
Describe the protocols Mickey Coffler used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I was on a high dose of gonal f with menopur, lupron and estrogen, followed by progesterone. I reacted very well to everything. We were worried I would suffer from OHSS but I followed their instructions and recovered just fine within a few days of my retrieval. After my fresh transfer failed we decided to do an endometrial scratch, which wasn't fun but my frozen transfer worked (later ending in a missed miscarriage).
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
When I first started going there it was much less busy than it is now (within 6 months). Which is great and he's an amazing doctor I just feel they need more staff with getting busier, wait times have increased and being in there a few times a week can make it hard on a work schedule
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
$12,900 first round Retrieval, fresh transfer, monitoring and blood work, PGS $700 One year freezing embryos $3,500 Frozen transfer $75 for 2 pregnancy blood tests $270 for ultrasounds after positive test Meds were outside of the office around $5,000
10
Doctor
Mickey Coffler
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When our egg retrieval failed he [Dr. Coffler] spent time with us reviewing what happened in detail, and helped with a plan forward...When we first sat down with Dr. Coffler, he was straightforward with the coarse of treatment he thought would be best for us. He was very candid and honest. I appreciated his openness. I saw him on nearly every visit. He had an upbeat attitude and was positive....When all of our embryos arrested on Day 5, i found out when I called the office to get a status. At that time, noone had even looked at the results.
The staff [HRC] are all super nice people. They could be more organized. Communication was lacking. I had to reach out to the coordinator to get updates, when they should have been reaching out to me...The staff are all caring. They can improve on communication, organization, and communication of financial issues. When all of our embryos arrested on Day 5, i found out when I called the office to get a status. At that time, noone had even looked at the results.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
When we first sat down with Dr. Coffler, he was straightforward with the coarse of treatment he thought would be best for us. He was very candid and honest. I appreciated his openness. I saw him on nearly every visit. He had an upbeat attitude and was positive.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
NA
During treatment, were you treated like a number or a human with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
When our egg retrieval failed he spent time with us reviewing what happened in detail, and helped with a plan forward
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Angel Calfee)
The staff are all super nice people. They could be more organized. Communication was lacking. I had to reach out to the coordinator to get updates, when they should have been reaching out to me
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The staff are all caring. They can improve on communication, organization, and communication of financial issues. When all of our embryos arrested on Day 5, i found out when I called the office to get a status. At that time, noone had even looked at the results.
Describe the costs associated with your care under Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic).
Our insurance covered everything except PGS
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
There was a lack of communication with test results.
6
Doctor
Mickey Coffler
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
6
NPS
6
Age 30
Tubal Blockage
Uterine Fibroids
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Coffler seems to be knowledgeable of new practices and is very confident in his abilities; however, he didn’t seem very flexible with his treatment plan for us which added on some expenses we weren’t expecting. ... Ask questions when you have them. ... Do research and educate yourself. ... Nursing staff [HRC] is friendly and relayed my questions to Dr. Coffler in a timely manner.
The clinical and office staf f[HRC] is very friendly and always remembered my name; however, our experience was that we had to reach out to them for determining the next steps of our treatment or for financial related questions. My expectation was that they would be in touch with us and take the lead on those types of things. ... Nursing staff is friendly and relayed my questions to Dr. Coffler in a timely manner.
How was your experience with Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Coffler seems to be knowledgeable of new practices and is very confident in his abilities; however, he didn’t seem very flexible with his treatment plan for us which added on some expenses we weren’t expecting.
What's one piece of advice would you give a prospective patient of Mickey Coffler at HRC Fertility (Jinxin Fertility Network clinic)?
Do research and educate yourself. Ask questions when you have them.
Describe your experience with the nursing staff at HRC Fertility (Jinxin Fertility Network clinic).
Nursing staff is friendly and relayed my questions to Dr. Coffler in a timely manner.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinical and office staff is very friendly and always remembered my name; however, our experience was that we had to reach out to them for determining the next steps of our treatment or for financial related questions. My expectation was that they would be in touch with us and take the lead on those types of things.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
6
Doctor
Mickey Coffler
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
HRC Fertility (Jinxin Fertility Network clinic)
Oceanside (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5

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