Rated 9.5
Strongly recommend: 96%Don't recommend: 4%9.5
96% strongly recommend
24 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.8
7.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Miami
Residency
Yale
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Monica Pasternak works in 1 office at

Spring Fertility San Francisco
Rated 8.9
Strongly recommend: 78%Neutral: 14%Don't recommend: 8%8.9

Explore Clinic
San Francisco
1 Daniel Burnham Court
San Francisco, CA 94109

24 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
9
NPS
9
Age 35 - 36
1 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Writing this 4 months pregnant, I'm really grateful to have worked with Dr. Pasternak...my treatment was fully customized throughout retrieval and transfer and she was always willing to listen to my questions and provide plenty of info/answers...did a modified natural cycle that (luckily!) avoided the dreaded PIO shots
You feel very well cared for as a patient at Spring...ultrasound screens are so helpful to follow along at each check-up or monitoring appointment...wish Spring prioritized was having your Dr. call directly to share important updates...Sarah was so great...was always happy to answer my questions
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Writing this 4 months pregnant, I'm really grateful to have worked with Dr. Pasternak! We experienced some unexpected hiccups early in our IVF journey trying to use previously frozen eggs, and Dr. Pasternak really helped us not dwell on what had happened but instead stay focused on achieving our desired results – a pregnancy/baby – which we did! I also appreciated that my treatment was fully customized throughout retrieval and transfer and she was always willing to listen to my questions and provide plenty of info/answers. IVF is a really wild ride as a patient - and I was naively not prepared for this at the outset - but we were in really good hands to help us maintain sanity and achieve a successful pregnancy with Dr. Pasternak.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Ask lots of questions! Dr. Pasternak is so smart and always willing to chat through the science/medicine, but since her approach is so customized to each patient you'll need to let her know what you want to know.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak is fantastic - I loved working with her. She was so personable during every appointment and phone call. Her care team is also so great. The only time care felt a bit impersonal was receiving important phone call updates when we were at critical points in a cycle from nurses who didn't know me or my case and couldn't answer the questions I had.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
For my transfer, we did a modified natural cycle that (luckily!) avoided the dreaded PIO shots. Thanks to my monitoring visits, Dr. Pasternak identified that my body was making ample progesterone and we didn't need to supplement at all! I really appreciated how customized and data-based the treatment decisions were - and my transfer/implantation was successful!
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Sarah)
Sarah was so great! She was always happy to answer my questions and truly happy for us when she called with updates on our transfer cycle and beta results.
Describe your experience with Spring Fertility San Francisco.
You feel very well cared for as a patient at Spring. The ultrasound screens are so helpful to follow along at each check-up or monitoring appointment. The only thing I wish Spring prioritized was having your Dr. call directly to share important updates, especially when things don't go as planned or the news is difficult.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
I used Progyny insurance.
9
Doctor
Monica Pasternak
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 32
1 Embryo Freezing
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak's thoroughness and dedication to her patients are unparalleled....took the time to explain every step of the process, addressing all my concerns with empathy and clarity...casual banter and genuine interest in my well-being made each visit feel less clinical and more personal
tried to schedule an appointment with Spring Fertility, there was a lot of back and forth, and I didn't receive timely responses...was concerned about trusting them with my embryos if scheduling was already difficult...partner and I felt there were gaps in our knowledge...Amanda Anders was exceptionally helpful and compassionate
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak's thoroughness and dedication to her patients are unparalleled. She took the time to explain every step of the process, addressing all my concerns with empathy and clarity. Her casual banter and genuine interest in my well-being made each visit feel less clinical and more personal. Thanks to Dr. Pasternak's expertise and support, I am overjoyed with the positive results of my fertility treatment. I wholeheartedly recommend Dr. Pasternak to anyone seeking fertility care.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
One piece of advice I would give to a patient about to be treated by Dr. Pasternak is to openly communicate and trust in her expertise.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak made me feel like a human through our casual banter and shared connection as we grew up in Connecticut. Additionally, her residency training at Yale New Haven Hospital, under my mom's oncology doctors, who have been treating her recurrent ovarian cancer for the past three decades, strengthened this bond. I immediately felt a connection to her.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Amanda Anders)
Amanda Anders was exceptionally helpful and compassionate, and it was clear she truly loves her job and helping people. She responded quickly to all my questions and concerns, providing reassurance and support at every step. Her dedication to her patients' well-being and her ability to make you feel comfortable and cared for is truly amazing. I am deeply grateful for her assistance and the positive impact she had on my journey.
Describe your experience with Spring Fertility San Francisco.
When I initially tried to schedule an appointment with Spring Fertility, there was a lot of back and forth, and I didn't receive timely responses. This made me consider not going with Spring Fertility, as I was concerned about trusting them with my embryos if scheduling was already difficult. Additionally, my partner and I felt there were gaps in our knowledge. Even when we received our final report with the embryo count and quality, we were confused about how to interpret the results. It was difficult to find information online to help us.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 13 Eggs Frozen
NPS
10
NPS
10
Age 35
1 Egg Freezing
European
Income $100K - $199K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Pasternak was very warm and friendly, and broke down the process, medications, and treatment plan in an easy to digest way...never felt like I couldn't reach her if I needed to ask her something or get clarification after one of my appointments...extended my days of injection treatments in order to get me as many eggs to freeze as possible
[Spring Fertility San Francisco] is clean and contemporary...you are never made to wait long at all...billing and financial team, didn't seem quiet as coordinated as the Drs. and nursing team...Erica, all the nursing staff, and front desk were wonderful women to work with...never felt silly for making an extra phone call...always responded extremely quickly
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak made what can be a daunting and intimidating experience, feel very do-able. She was extremely patient and forthcoming. I never felt that I was taking up too much of her time, or asking too many questions. During my treatment I always felt comfortable with her, and well looked after. When things didn't go quite as expected, I needed a few more additional days of injections, Dr. Pasternak was a very calm and understanding presence. I never felt like I couldn't reach her if I needed to ask her something or get clarification after one of my appointments. I would, and have, recommended working with Dr. Pasternak to any of my friends interested in IVF or other fertility treatments.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Nothing other then you will be in extremely excellent hands! I trusted her completely to get the best results I could given the certain set of circumstances.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was very warm and friendly, and broke down the process, medications, and treatment plan in an easy to digest way. I always felt like she remembered specific details, not just about my treatment, but also about me as a person.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
My treatment took place 11 months ago so I don't remember all the specifics. How my body was responding to the injections, required that I have several additional days of injections to get my eggs at the desired size for retrieval. Dr. Pasternak extended my days of injection treatments in order to get me as many eggs to freeze as possible. I believe doing so did have the desired effect.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Erica)
Erica, all the nursing staff, and front desk were wonderful women to work with. I never felt silly for making an extra phone call, and they always responded extremely quickly. I felt like I had my own personal concierge during the entire treatment. They went above and beyond when there was a hiccup with one of my medications making sure I got what I needed.
Describe your experience with Spring Fertility San Francisco.
The clinic is clean and contemporary. Parking in the lot below was always very easy to find a spot. There is a nice waiting room, although you are never made to wait long at all. The billing and financial team, didn't seem quiet as coordinated as the Drs. and nursing team. I am not sure if there was a change in staffing, but it seemed like I was directed to one or two different people. It was all straightened out and straightforward by the time I had my retrieval.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
$14,560
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
N/A
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
2 IVF
Unexplained
South Asian
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Pasternak] was kind and showed a high level of emotional intelligence, while also being realistic and clear about the IVF processes and chances for success...a great combination of caring and scientifically competent...her approach was far more holistic and she did not make any recommendations until we had a long meeting where she got to know me, my husband, and our goals, and had done preliminary bloodwork. Throughout the process Dr. Pasternak was in touch with us and she was the one doing the main procedures - the retrievals and the transfer
They [nurses at Spring Fertility] were always prompt in answering questions and providing updates on my protocol. Spring really is a well-oiled machine. Also, HUGE shout out to Dr. Pasternak's NP, Audrey. I saw Audrey for many monitoring appointments and she is incredibly kind and caring...Spring is a very concierge clinic - you always feel well taken care of and paid attention to...sometimes the monitoring appointments felt a bit rote - you're in and out. But that's going to be the case anywhere and frankly is respectful to the time of working individuals.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was the second doctor that we consulted regarding fertility treatments. I felt that the first was pushing IVF on us and kept referencing our "great insurance coverage," which made me feel like I couldn't trust the advice simply because the clinic wanted business. While Dr. Pasternak's conclusion on a treatment plan was the same as the first doctor - i.e. go straight to IVF - her approach was far more holistic and she did not make any recommendations until we had a long meeting where she got to know me, my husband, and our goals, and had done preliminary bloodwork. Throughout the process Dr. Pasternak was in touch with us and she was the one doing the main procedures - the retrievals and the transfer. Her ability to explain how the process worked, what she was looking for in my monitoring appointments, and the odds of success helped demystify the process. I am now at the end of my first trimester following our first frozen embryo transfer and have officially "graduated" from Spring. My only sadness is that I wish Dr. Pasternak could be my OB as well!
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Don't be scared to ask questions. Dr. Pasternak is very patient and takes the time to answer all questions. During the first of my two egg retrievals I felt that my monitoring appointments were fairly quick and I didn't fully understand what the doctor was looking for but at the same time, I didn't ask! I became more assertive during the second round and felt that I understood the process better. People going through IVF often go through multiple rounds and the doctors/nurses may not always remember that you may be in the dark about things, so remember to speak up.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Bedside manner is extremely important to me and the first doctor I saw simply did not have the ability to connect that I needed. Dr. Pasternak was the perfect fit right from the start. She was kind and showed a high level of emotional intelligence, while also being realistic and clear about the IVF processes and chances for success. Too often it's a blunt and competent doctor or someone who is kind but perhaps not straightforward and Dr. Pasternak is a great combination of caring and scientifically competent.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I underwent two egg retrievals with what i believe is a fairly traditional protocol. Before injections I took birth control for a few days then had my baseline ultrasound. Did hormone injections of Gonal-F and Menopur. Added a third injection closer to trigger. They tell you that injections can last between 10-14 days. Both of mine were on the longer end. Then did the egg retrieval followed by freezing and PGA testing. The first round we retrieved 5 eggs, 3 made it to the blastocyst stage, and 1 was genetically normal. In the second round we retrieved 8 eggs, 5 made it to the blastocyst stage, and 3 were genetically normal. I did a frozen embryo transfer in January 2022, which was successful and am currently at the end of my first trimester.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Dana/Emily)
Dana and Emily were the two nurses that I interacted with the most on Dr. Pasternak's team. Because my retrievals occurred during COVID, I think they were off-site often so most of our communication was through email and Spring's patient portal. They were always prompt in answering questions and providing updates on my protocol. Spring really is a well-oiled machine. Also, HUGE shout out to Dr. Pasternak's NP, Audrey. I saw Audrey for many monitoring appointments and she is incredibly kind and caring. I looked forward to getting to catch up with her during my appointments.
Describe your experience with Spring Fertility San Francisco.
Spring is a very concierge clinic - you always feel well taken care of and paid attention to. If anything, I feel a bit spoiled and am concerned that the level of care that i'll receive during my pregnancy may not live up to the same level of service I've been used to during the fertility process. In order to provide that level of service, they are pricey, but do accept insurance. Can't really think of many weaknesses - only thing I'd say is that sometimes the monitoring appointments felt a bit rote - you're in and out. But that's going to be the case anywhere and frankly is respectful to the time of working individuals.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
I am fortunate to have great insurance though my husband's workplace that covered the vast majority of the costs of my treatments. Because of that I can't say that the cost associated with the procedures/medications were, but I know it's a fairly heavy amount (not unique to Spring, just how fertility treatments are anywhere).
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I believe that Dr. Pasternak and Spring only do single embryo transfers. That's what I presumed my husband and I would do anyways.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, 18 Eggs Frozen
NPS
10
NPS
10
Age 32
3 Egg Freezing
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak would tweak each retrieval based off of the past one to try and improve and get better results. This was done through trying new meds, timing the process differently, etc. I very much appreciated Dr. Pasternak using the data and learning from each past retrieval of mine to get better results for future ones...She is very personable and always made me feel comfortable and was very gentle...
The Nursing staff [at Spring Fertility] was incredible. Everyone is very friendly and personable and anytime I had any questions I was able to get support either via in person or over email and text with no issues...they were so well organized. I never had to wait once I arrived for my appointments and I appreciate their strict protocols in having patients verify their info for all ultrasounds and bloodwork...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak is a great doctor and I had a very positive experience with her during my egg freezing process. She is very personable and always made me feel comfortable and was very gentle. She has great bedside manners and would always take the time to explain things to me and address any questions or concerns I had. She would never rush my appointments or visits with her and she always continued to finding ways to improve and tweak each retrieval I had based on historical data and past cycles. I would highly recommend her and would love to see her in the future if I need any future treatments.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Don't hesitate to ask any and all questions or express any concerns you have. Dr. Pasternak is always willing to listen and address questions, etc. and will do so in a thorough and not rushed manner.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak is a great doctor and I had a very positive experience with her during my egg freezing process. She is very personable and always made me feel comfortable and was very gentle. She has great bedside manners and would always take the time to explain things to me and address any questions or concerns I had. She would never rush my appointments or visits with her and she always continued to finding ways to improve and tweak each retrieval I had based on historical data and past cycles. I would highly recommend her and would love to see her in the future if I need any future treatments.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
Dr. Pasternak would tweak each retrieval based off of the past one to try and improve and get better results. This was done through trying new meds, timing the process differently, etc. I very much appreciated Dr. Pasternak using the data and learning from each past retrieval of mine to get better results for future ones.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
The Nursing staff was incredible. Everyone is very friendly and personable and anytime I had any questions I was able to get support either via in person or over email and text with no issues.
Describe your experience with Spring Fertility San Francisco.
I love Spring Fertility and so glad I decided to go with them. The clinic is top notch and I was very impressed. I loved how clean the clinic was, how everyone was very friendly, and how they were so well organized. I never had to wait once I arrived for my appointments and I appreciate their strict protocols in having patients verify their info for all ultrasounds and bloodwork. I also loved how they've a self-service portal to see your treatment calendar, messages, etc. and how they're always sending SMS alerts for appointment reminders, etc. I also really appreciated having a dedicated Patient Care coordinator so I could easily turn to anytime I had questions. Lastly, I loved how they had an orientation to learn how to inject medications and have tons of self-serve videos on their site too to reference.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
8
Age 37 - 38
4 IVF
Unexplained
Latinx
Entrepreneur
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Pasternak was always warm and cheerful during my appointments. She has a great memory and somehow always remembered details of our previous appointment. I always left my appointments feeling like she really cared about my treatment and outcome...After each retrieval, Dr. Pasternak phoned us to discuss results and next options, and I always looked forward to hearing her thought process and recommendations...Dr. Pasternak advocated for a single embryo transfer...
The clinic [Spring Fertility] is busy, and appointment times are short so be sure to come prepared with questions or know that you can call and get questions answered later...I found calling was the fastest way for me to ask a question, request a refill, or confirm treatment protocol. I also relied heavily on the treatment calendar and also wish I had learned this earlier in my treatment...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
I underwent four egg retrievals and one embryo transfer under the care of Dr. Pasternak. I felt Dr. Pasternak was engaged and attentive before and during each retrieval. For example, after the first retrieval, I found that a specific medication made me excessively sleepy and irritated. With this information, she changed medications for the second retrieval, which I responded better to. Although appointment times were short, and I felt I had to come prepared with questions in hand, she always answered my questions swiftly and clearly. After each retrieval, Dr. Pasternak phoned us to discuss results and next options, and I always looked forward to hearing her thought process and recommendations.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
If you would like to speak to her between appointments, call your care team and let them know you would like to speak with her or ask her a specific question.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was always warm and cheerful during my appointments. She has a great memory and somehow always remembered details of our previous appointment. I always left my appointments feeling like she really cared about my treatment and outcome. While outside of the appointment, I asked questions mostly to my care team, I found that if I really wanted her opinion about something, she made herself available within 24 hours.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I underwent 4 retrievals. The first protocol used was an antagonist protocol with estrogen priming. Because I did not respond well to the protocol (yielding 4 follicles and 1 embryo), for the next 3 procedures, Dr. Pasternak switched me to a mini-IVF protocol with progesterone priming (each also yielding 1 embryo).
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Rayney Dodge)
I loved my care team at Spring. I liked that I could call and reach them for any questions I had. They were often able to answer my questions, but they would often offer to pass the question on to my physician if I wanted. They called after each retrieval to give me egg/embryo updates and were always professional and kind when the news was tough and happy for me when the news was better. They were also to call me back when needed. I only wish I had known earlier in my care with Spring that this would be my favored method of communication. Emails with the team were equally professional and detailed however I found calling was the fastest way for me to ask a question, request a refill, or confirm treatment protocol. I also relied heavily on the treatment calendar and also wish I had learned this earlier in my treatment.
Describe your experience with Spring Fertility San Francisco.
I found the Spring at SF clinic team to generally be kind and professional. The clinic is busy, and appointment times are short so be sure to come prepared with questions or know that you can call and get questions answered later. I was okay with this environment; however, I can understand that the experience can feel overwhelming, especially at the beginning of someone's treatment. I would encourage patients to always reach out with questions over the phone, and they'll likely be pleased with the team's response.
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Pasternak advocated for a single embryo transfer
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility San Francisco.
The drug treatment was changed due to my request for a later transfer date however, my calendar was not properly updated until I called to confirm doses.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2021, Successful
NPS
10
NPS
10
Age 41
1 IVF
Unexplained
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak has a great bedside manner, kept things light (even when they could be heavy) and was clear about what to expect. She was very helpful in making our upfront decision to pursue IVF instead of IUI. She let us know she would support either one but just have us candid facts about odds. And she helped us by always keeping our goals in kind - one more child as soon as possible. She was competent and empathetic and I felt supported and like we were being cheered on the whole time.
The clinic [Spring Fertility] is very inviting and very organized. Communication was very efficient, even around insurance and billing...very efficient and timely with each appointment...The nurses were phenomenal. I underestimated how complicated the drug administration would be, and they had top notch training and education sessions...They answered every question in a timely manner...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
My experience was wonderful. Dr. Pasternak has a great bedside manner, kept things light (even when they could be heavy) and was clear about what to expect. She was very helpful in making our upfront decision to pursue IVF instead of IUI. She let us know she would support either one but just have us candid facts about odds. And she helped us by always keeping our goals in kind - one more child as soon as possible. She was competent and empathetic and I felt supported and like we were being cheered on the whole time. That means a lot when you’re putting so much work into and have such high hopes.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Take advantage of the fact that she will give you candid advice. And ask questions - these clinics are busy and they can’t know how much to explain, but Dr. Pasternak always answered all my questions to the fullest. Always ask.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
I felt like a human because we connected during my consults, and she was sympathetic in every way. She took time to answer my questions and to do so honestly. A good balance of realistic expectations and hope.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
We did IVF right away. We did the egg retrieval, and protocol was normal. We did genetic testing of embryos due to to age, and thankful we did because 6 of our 7 embryos were abnormal. They helped us navigate that process with their genetic counseling partner and helped contextualize their feedback. We adjusted the timing of the protocol to make sure we had an understanding of what to expect. We had just one embryo, and she suggested we go forward with it - we only wanted one more child, it only takes one embryo, and she said she saw no reason I wouldn’t have the best odds to be successful (versus doing another round of egg retrieval). We discussed what options there were if it didn’t work. Ultimately, we moved forward, and I am currently 20 weeks pregnant.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Rayney Dodge)
The nurses were phenomenal. I underestimated how complicated the drug administration would be, and they had top notch training and education sessions, all remote. I was very impressed and it made such a huge difference in treatment and confidence. I did make a mistake in meds, and they were responsive, supportive, and reassuring. They answered every question in a timely manner (and I had a lot!) and appreciated that there was a team to cover in case anyone was out. It surpassed all my expectations.
Describe your experience with Spring Fertility San Francisco.
The clinic is very inviting and very organized. Communication was very efficient, even around insurance and billing (a couple placated topic even if you have great insurance and benefits) and very efficient and timely with each appointment.
Describe your experience with your monitoring appointments at Spring Fertility San Francisco.
Monitoring needed to jags leeches timing by its nature, but they are open seven days a week and they always gave as much advanced notice as possible for ease of scheduling. I always wanted early mornings and they always could accommodate.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 37
1 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Monica Pasternak] is compassionate, but direct; quick but very thorough. She clearly takes her work seriously but doesn’t take herself too seriously - she would always ask about my life outside of the clinic and tell me about hers. It put me at ease and made the whole thing feel more normal...We did IVF - we’ve done one round and we’re on hold to start our second (waiting for the shelter in place to lift). My treatment was pretty typical, per my understanding, and quick. I met dr Pasternak on 2/4 and had my retrieval on 3/7.
I was really impressed with the staff [at Spring Fertility]. I felt very well taken care of and thought all communication was timely and thorough while also feeling human...Really strong communication, availability of appointments, and overall friendly competent staff across all professions. I also appreciated that I could send one email and reach everyone at once. Every appointment was on time and I was in and out as quickly as possible...We did IVF - we’ve done one round and we’re on hold to start our second (waiting for the shelter in place to lift). My treatment was pretty typical, per my understanding, and quick. I met dr Pasternak on 2/4 and had my retrieval on 3/7.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
She is compassionate, but direct; quick but very thorough. She clearly takes her work seriously but doesn’t take herself too seriously - she would always ask about my life outside of the clinic and tell me about hers. It put me at ease and made the whole thing feel more normal.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Be direct with what you want and she’ll be direct in telling you how to get that
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr Pasternak was immediately relatable - kind, direct, and thorough without being pretentious. I felt at ease right away, like she was on my side and smart about what she was suggesting.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
We did IVF - we’ve done one round and we’re on hold to start our second (waiting for the shelter in place to lift). My treatment was pretty typical, per my understanding, and quick. I met dr Pasternak on 2/4 and had my retrieval on 3/7.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Markie )
I was really impressed with the staff. I felt very well taken care of and thought all communication was timely and thorough while also feeling human
Describe your experience with Spring Fertility San Francisco.
Really strong communication, availability of appointments, and overall friendly competent staff across all professions. I also appreciated that I could send one email and reach everyone at once. Every appointment was on time and I was in and out as quickly as possible.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
I have great insurance so I paid almost nothing out of pocket
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Unknown Success
NPS
10
NPS
10
1 IVF
1 Embryo Freezing
Middle Eastern
Income $500K+
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My partner and I want two kids, and at first Dr. Pasternak suggested IUI for the first child since I don't have any documented fertility issues. But we changed courses to IVF because we wanted the healthiest eggs and 37-year old eggs are presumably better than 39-year old eggs. Once that was decided, Dr. Pasternak came up with the protocols to make that happen...She was incredibly knowledgeable with her answers to our questions, and she always took the extra time to explain something to us. In addition, she's very personable, funny, and made the IVF process a lot less scary. In fact, under her care, the process was actually fun and exciting because she kept us involved in how my follicles were growing and how many eggs we were going to get. Every appointment we had with her was positive, and she was absolutely wonderful during my egg retrieval. She was quick and I felt ZERO pain afterwards. In fact, under her care, I ba
Great team [at Spring Fertility]- incredibly professional...Jordan always responds with compassion and insight; Markie is quick with medication and putting my mind at ease with things that may be out of the ordinary, and Dana is always jumping in if anyone is off that day so that way we aren't waiting for an answer...Cycle 1 cost about $18,500, with a 10% discount for Cycle 2. Medication cost about $5,000. Egg transfer will cost $3,000-$5,000 according to the cost sheet.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was wonderful to me as a patient. The individual monitoring appointments were fun since she was always explaining how the follicles were growing. And when I was getting concerned that I may not have as many eggs on one side than the other, she was reassuring that what I was going through was normal and not to worry. But at the same time, she was direct with the facts to not give me false hope. She mentioned that there was a chance that I could end up with 0 healthy embryos at the end of my treatment (luckily I ended up with 2!) I trust the advice she gives, the facts that she presents, and the way she delivers the information to us.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Tell her exactly what you want upfront. My partner and I want two kids, and at first Dr. Pasternak suggested IUI for the first child since I don't have any documented fertility issues. But we changed courses to IVF because we wanted the healthiest eggs and 37-year old eggs are presumably better than 39-year old eggs. Once that was decided, Dr. Pasternak came up with the protocols to make that happen.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Monica is a first rate doctor. From day one of meeting her, my partner and I knew we were in good hands. She was incredibly knowledgeable with her answers to our questions, and she always took the extra time to explain something to us. In addition, she's very personable, funny, and made the IVF process a lot less scary. In fact, under her care, the process was actually fun and exciting because she kept us involved in how my follicles were growing and how many eggs we were going to get. Every appointment we had with her was positive, and she was absolutely wonderful during my egg retrieval. She was quick and I felt ZERO pain afterwards. In fact, under her care, I barely felt any pain at any time. She was absolutely wonderful in her expertise and her knowledge. And she made my partner feel just as included in the process. Even though there are strict COVID protocols, she allowed my partner to be with me during the appointments, which was so kind. I have recommended Dr. Pasternak to two of my family members and we trust her with our journey 100%.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I am currently in my second Cycle. The first cycle was probably the more standard protocol, which was to start the injectable medications after ovulation, and to start off with higher doses and then generally go down during the cycle. My second cycle is a bit different in that I started a few days after the egg retrieval for Cycle 1, and then was on a birth control (?) pill for 10 days or so and then light injectables to start off with. So far so good. Each cycle has been easy with no to little pain.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Markie)
Everyone on Dr. Pasternak's team is WONDERFUL! From Jordan, Dana, and Markie - we were in good hands. Jordan always responds with compassion and insight; Markie is quick with medication and putting my mind at ease with things that may be out of the ordinary, and Dana is always jumping in if anyone is off that day so that way we aren't waiting for an answer. Great team - incredibly professional.
Describe your experience with Spring Fertility San Francisco.
I have already recommended Spring Fertility to two of my family members and would recommend them to any of my friends/family that asks. They are professional and organized. Their appointment reminders are timely, their appointments are always on time, the staff is friendly and helpful (for the most part). We are pleased with our choice to come to Spring Fertility.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
Cycle 1 cost about $18,500, with a 10% discount for Cycle 2. Medication cost about $5,000. Egg transfer will cost $3,000-$5,000 according to the cost sheet.
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Pasternak didn't recommend more than one transfer for me. I am assuming it's because I don't have a documented fertility issue. But we will know more about our options closer to embryo transfer.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 40 - 41
2 IVF
Uterine Fibroids
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak was energetic, positive, and down to earth. I felt safe and well taken care of as a patient. The whole process was a bit exhausting and overwhelming, but having her as my primary physician was reassuring. I will definitely see her again when we are ready for our second child...genuinely cared about how I was feeling throughout my treatment. She was warm, personable, compassionate and had excellent bedside manner. During my first cycle, I was grumpy and withdrawn from all the hormones. Dr. Pasternak spent time figuring out what was bothering me both physically and emotionally.
I absolutely loved my experience at Spring. My hand was held during each phase of treatment. I appreciated that information was communicated in multiple ways. Detailed written instructions were sent as well as my nurse calling me to describe the next steps. There were also links to instructional videos if I needed it...Dr. Pasternak was energetic, positive, and down to earth. I felt safe and well taken care of as a patient. The whole process was a bit exhausting and overwhelming, but having her as my primary physician was reassuring. I will definitely see her again when we are ready for our second child.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was energetic, positive, and down to earth. I felt safe and well taken care of as a patient. The whole process was a bit exhausting and overwhelming, but having her as my primary physician was reassuring. I will definitely see her again when we are ready for our second child.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Trust her and the process because she genuinely cares about you.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
I felt like a human because Dr. Pasternak genuinely cared about how I was feeling throughout my treatment. She was warm, personable, compassionate and had excellent bedside manner. During my first cycle, I was grumpy and withdrawn from all the hormones. Dr. Pasternak spent time figuring out what was bothering me both physically and emotionally.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Sarah)
Sarah and Dana were efficient, responsive, and knowledgeable. My questions were answered thoroughly every time.
Describe your experience with Spring Fertility San Francisco.
I absolutely loved my experience at Spring. My hand was held during each phase of treatment. I appreciated that information was communicated in multiple ways. Detailed written instructions were sent as well as my nurse calling me to describe the next steps. There were also links to instructional videos if I needed it.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 33
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
This review is for egg retrieval only. Dr Pasternak is a great and upbeat provider and she made me feel right at home even though I hadn't interacted with her previously as I was under another MDs care for my cycle...Dr. Pasternak clearly communicated after the retrieval, congratulated me, and gave me great insight into my reaction to anesthesia for future needs.
Great clinic [Spring Fertility] with awesome staff and great, personalized, and soothing (as can be) environment. Clear communication and A++ operations, updated approach to treatment protocol, takes great pride in results. On-time without being rushed...Dr. Pasternak clearly communicated after the retrieval, congratulated me, and gave me great insight into my reaction to anesthesia for future needs.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
This review is for egg retrieval only. Dr Pasternak is a great and upbeat provider and she made me feel right at home even though I hadn't interacted with her previously as I was under another MDs care for my cycle.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
She'd likely be a very good partner on your fertility journey if you are looking for a warm bedside manner and an experienced doctor.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr Pasternak is upbeat, direct, and made me feel so cared for and secure during my IVF Egg retrieval as the on-call physician.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
Egg retrival only as another doc took care of my full cycle leading up to it. Dr. Pasternak clearly communicated after the retrieval, congratulated me, and gave me great insight into my reaction to anesthesia for future needs.
Describe your experience with Spring Fertility San Francisco.
Great clinic with awesome staff and great, personalized, and soothing (as can be) environment. Clear communication and A++ operations, updated approach to treatment protocol, takes great pride in results. On-time without being rushed.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
~$8,500 cycle ~$2500 meds
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 43
Diminished Ovarian Reserve
Middle Eastern
Income $500K+
Lawyer
3rd of 3 Docs
3 IUI With Other Docs
3 IVF With Other Docs
2 Egg Freezing With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Pasternak completed my embryo transfer. I had a PGS tested, day 5, 5AA Embryo, the best embryo one can have...She spent over 30 minutes trying to find my uterus and was unable to do so. She ended up causing me so much pain throughout this 30 minute process...I felt like a number rather than a human because she continued to just try, allowing blood to enter my uterus, leading to a chemical pregnancy. At no time did she let me know that there was another option here - which
The night before egg retrieval, one has to inject a drug. The instructions given to me [by Spring Fertility] were incorrect. I only knew this because I have had egg retrievals prior to this. When I called the doctor on staff that night and left a message, I did not receive a call back. However, the injectable must be timed perfectly, so a callback was necessary. I followed up - she gave me other instructions- which I then told her I thought were not accurate. At that point, she apologized and told me she had me confused with another patient. She then said she'd have to check with the nurse on the instructions to my injectable. All in all, everything went okay, because (1) I've had experience with egg retrievals before (2) I'm great at advocating for myself. However, what about the women who are doing this for the first time and do not feel comfortable speaking up to a doctor? I'm writing this review for those women!
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
I saw Dr. Pasternak about 3 times while I was at Spring. 2 times for appointments to monitor my IVF cycle (where she just measured my lining an counted number of eggs). She performed those competently. However, her weakness was, as I've stated in the embryo transfer. Dr. Pasternak has not been practicing for many years, and I suspect that her ego was committed to finishing the embryo transfer at all costs, rather than thinking about me as a patient or my future child. If she had, she would have stopped when she was having difficulty after 5 minutes (not 30/while/ I was in massive pain), obtained her supervisor, and explained that she had spent 30 minutes in my uterus, so that implantation would have been impossible. She would have explained that implantation was impossible and that I had the option to refreeze my embryo, and try again. She did none of those things. She simply continued to cause blood to enter my uterus, causing me to lose a 5AA embryo at age 43.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
think Dr. Pasternak is fine for basic monitoring of lining and counting of eggs for IVF, becuase she doesn't make any decisions there. She just reports the information to the supervisor/doctor you have hired and they instruct on next steps. However, I would not let her touch you for an egg retrieval, an IUI, or an embryo transfer. From my experience, she can't take responsibility when she makes errors. To err is human, but to continue to err and jeapordize a patient once a Doctor realizes harm is antithetical to the Hippocrates oath of "Do no harm."
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak completed my embryo transfer. I had a PGS tested, day 5, 5AA Embryo, the best embryo one can have She spent over 30 minutes trying to find my uterus and was unable to do so. She ended up causing me so much pain throughout this 30 minute process, and I later found out from medical experts after the fact that her insertion of the catheter into my uterus would have caused implantation to be impossible. I felt like a number rather than a human because she continued to just try, allowing blood to enter my uterus, leading to a chemical pregnancy. At no time did she let me know that there was another option here - which I found out later - to just freeze my embryo and schedule another appointment, given that implantation failure was a definite due to her errors. I ended up having a chemical pregnancy and losing the best embryo I have ever received. At age 43, I don't have many other chances. Dr. Pasternak put her need to insert the embryo over preserving my embryo. She made me feel like just a number on her list of embryos to implant and put herself first before my future child.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Irina)
Irina was a wonderful nurse. Totally organized, compassionate, could not ask for a better nurse.
Describe your experience with Spring Fertility San Francisco.
Strengths: Dr. Minjarez is an excellent doctor who oversaw my IVF protocol and got me an amazing result. She is able to think outside of the box, and really tailor treatment to the particular patient. Weaknesses: In my opinion (and I emphasize this is my opinion and not fact), Spring is growing at a remarkably fast rate. Many IVF clinics are receiving Private Equity funding, and are becoming more profit driven. They are hiring many new doctors, and many of those doctors are the ones assigned the embryo transfers, retrievals, etc. However, based on my experience with Dr. Pasternak, she was not trained well. And particularly not trained well for what to do when there is difficulty. Difficulty is expected in the medical field and doctors need to have a game plan for that. Another weakness is that after my exprience, I asked to speak to Dr. Pasternak, and was sent a quick email telling me not to worry rather than get on the phone with me after this traumatic incident. Lastly, I found this clinic to be too lax with Covid restrictions. I had to tell two of the doctors that their masks were falling off and their noses were not covered. This was in the middle of the height of the pandemic. Additionally, I had three incidences of people in the waiting room not wearing masks and the receptionist in charge was not enforcing the mask policy.
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
1 as I had a PGT tested embryo of the highest possible quality
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Spring Fertility San Francisco.
The night before egg retrieval, one has to inject a drug. The instructions given to me were incorrect. I only knew this because I have had egg retrievals prior to this. When I called the doctor on staff that night and left a message, I did not receive a call back. However, the injectable must be timed perfectly, so a callback was necessary. I followed up - she gave me other instructions- which I then told her I thought were not accurate. At that point, she apologized and told me she had me confused with another patient. She then said she'd have to check with the nurse on the instructions to my injectable. All in all, everything went okay, because (1) I've had experience with egg retrievals before (2) I'm great at advocating for myself. However, what about the women who are doing this for the first time and do not feel comfortable speaking up to a doctor? I'm writing this review for those women!
0
Doctor
Monica Pasternak
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, 5 Eggs Frozen
NPS
10
NPS
10
Age 36
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Monica Pasternak] explained everything so thoroughly, but always kept empathy and compassion first...never made me feel rushed...changed my dosage of the Menopur and Gonal throughout the process a few times...was also very solutions oriented but made sure I felt like I had my own agency throughout the process
[Spring Fertility San Francisco] puts the patient first throughout a very emotional and stressful process. They understand the nuance and complexity around women's health and fertility and you feel it in your treatment process...Everyone from the nurse to care coordinator to front desk staff was incredible.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
I have never had a better experience with a health professional than I had with Dr. Pasternak and would (and have) recommended her to anyone. She explained everything so thoroughly, but always kept empathy and compassion first. She was realistic and hopeful at the same time and it was hands down one of the most positive health experiences I have ever had. She completely understands all of the emotions that come not only with the medication/treatment but also in general with discussing fertility and going through the process of egg freezing and it was so appreciated - it never felt like a cold sterile process. She never made me feel rushed or like I was asking too many or wrong questions. She was also very solutions oriented but made sure I felt like I had my own agency throughout the process.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Don’t be afraid because she will make you feel very supported through the process. She also is very talented at ensuring you get the best outcome possible. It’s really a mix of art and science and she made me feel so confident that she was one step ahead the whole process.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
I have never had a better experience with a health professional than I had with Dr. Pasternak and would (and have) recommended her to anyone. She explained everything so thoroughly, but always kept empathy and compassion first. She was realistic and hopeful at the same time and it was hands down one of the most positive health experiences I have ever had. She completely understands all of the emotions that come not only with the medication/treatment but also in general with discussing fertility and going through the process of egg freezing and it was so appreciated - it never felt like a cold sterile process. She never made me feel rushed or like I was asking too many or wrong questions. She also had the most incredible staff from top to bottom who made me feel so supported through the process. She was also very solutions oriented but made sure I felt like I had my own agency throughout the process.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I used Menopur, Gonal, and Cetrotide throughout the process and just the Leupron trigger shot per Dr. Pasternak’s direction. Dr.Pasternak changed my dosage of the Menopur and Gonal throughout the process a few times, from 150 and 300 respectively, down to 150 and 225, down to 150 and 150, to 150 and 75. Believe this was too not increase the follicles too much and make sure everything was on the same track.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Emily)
Everyone from the nurse to care coordinator to front desk staff was incredible. They were kind, attentive, respectful and responsive. I had many one off questions and got immediate answers, sometimes on the weekend. I also had some follow up questions that I was nervous about with the genetic testing and they quickly got me an appointment to speak with the genetic counselor who quelled my fears immediately.
Describe your experience with Spring Fertility San Francisco.
I would say this entire clinic puts the patient first throughout a very emotional and stressful process. They understand the nuance and complexity around women's health and fertility and you feel it in your treatment process, which is not something I’ve felt with many doctors in the past, including OBGYNs.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
I had a work benefit through Progyny so my treatment was covered and I was just responsible for a deductible with two rounds of egg freezing.
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
N/a
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 42 - 43
7 Egg Freezing
6 Embryo Freezing
East Asian
Income $100K - $199K
1st of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Pasternak was very honest with expectations and procedures...set realistic expectations...Each time I came in, she would remember me..spoke to me as a pragmatic perspective like friend and my doctor, this kept me positive...was always in time, didn’t feel rushed and listens.
[At Spring Fertility San Francisco] All staff were very efficient and professional...Everyone was very resourceful and quick to get answers...I would like to suggest better training in the finance dept...was quoted the wrong price...was charged the wrong price a few times and had to dispute the amount to get a refund. This dept was the only one where I felt disconnected
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
I started this journey not sure if I was still a suitable candidate for egg freezing due to my age. Dr. Pasternak set realistic expectations, it also helps that she was around the same age range and have moved from the East coast over. I had multiple cycles and each one was a disappointment and I held my breath every time. I was going through the journey on my own and I felt supported. Each time I came in, she would remember me. Each of my cycles we were rooting for one or two contenders to make it to embryos. Then the unexpected would come back from the genetic testing. It’s been a rollercoaster and Dr. Pasternak spoke to me as a pragmatic perspective like friend and my doctor, this kept me positive. Towards the end of my cycle, I had to make a decision on proceeding to another one or not, she went out of her way to make it possible when I was having some issues dealing with other departments (Particularly the finance dept and medications). She was always in time, didn’t feel rushed and listens.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was very honest with expectations and procedures. I felt related to her and she shared tid bits of her own personal experience. I was conflicted in choosing a friend as a do or or an u known donor, she shared her experience and it gave me a better picture to make a decision that works for me. It felt genuine and that she knew each patient each time I came in.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Emily)
Emily was great through my journey. Always quick to reply and helpful with my injections and questions. Very thorough.
Describe your experience with Spring Fertility San Francisco.
Always on time, which is great because I didn’t spend a lot of time waiting in the lobby for my appointments. All staff were very efficient and professional. I felt the teamwork in the environment and appreciate that. Everyone was very resourceful and quick to get answers. The nurses, phlebotomist, patient coordinator, front staff were all friendly and efficient. They all knew what each person were doing. Not one time did I feel like one person was not aware of each case or out of the loop. There were also some shipping issues from the tissue bank and the clinic worked with me to get it delivered as well as make exceptions. There were a lot of messaging back and forth before the use of the portal, but the patient coordinator was always polite and helpful. Not one time did I feel frustrated. She was patient to addressed all my questions even if some of them were sparked from anxiety. However, I would like to suggest better training in the finance dept. it was a rough ride from the beginning and this may essential be enough to put off a patient and not continue with Soeing Fertility. I was quoted the wrong price. I was charged the wrong price a few times and had to dispute the amount to get a refund. This dept was the only one where I felt disconnected. It didn’t fit the culture of the clinic itself. I worked with four different finance coordinators during my different cycles and the experience was by far the least likable. The tipping point was my last cycle where I had to dispute the pricing when I was told it’d be the same as what I paid for initially. It seemed the coordinator did not review my file properly or read the email exchanges properly. This was a nuisance as I was already deep in the journey and had no mental capacity to deal with pricing errors. In the end it was rectified, but this was unnecessary if the coordinator took a minute to review my file.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
$19,000 not including medication
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
There was one experience that I questioned, my embryo was sent to genetic testing but the lab did not have results or completed it due to “not enough sperm”. I am not sure what the process is for genetic testing on an embryo. However, the Dr. was led to believe that the donor did not have any samples to purchase at the bank. So I was informed that the embryo will be stored with no testing. After asking a few questions, we narrowed it down that the Dr. was under the impression that there were no more samples. I called the sperm bank myself and there was only one vial left. I purchased the last vial and also did another cycle at that time.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 36
1 Egg Freezing
European
East Asian
Income $500K+
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak won't coddle you per se, but she is also not intimidating. She is going to give you straight facts and her medical opinion, BUT she is kind and empathetic about it. In my opinion, the BEST combo...She is smart, quick, witty, funny, charming, kind, and patient...empathetic and charismatic yet intelligent and fact-oriented...she always had a lightness about her attitude and humor which made me feel beyond comfortable in every session...
Emily (and the entire care team [at Spring Fertility], Dana Tamano and Erica etc.) were fantastic. Patient, quick to respond to questions, warm, caring...Strength = clean, warm and inviting atmosphere. Doesn't feel like a doctor's office. Weakness = the SOMA location which is closer to me (2 blocks away) is closed often and/or my doctor no longer works out of there...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
I'd recommend her (and already have ) all of my girlfriends. She is smart, quick, witty, funny, charming, kind, and patient. Just the best! She also shared that she had done some of the procedures herself so she really understands what you are going through as a patient and shows you ALL of the details. Doesn't just do the ultrasound and leave. She showed me the screen with all of my follicles including size and takes the time to answer all of your questions if you need to ask them.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak won't coddle you per se, but she is also not intimidating. She is going to give you straight facts and her medical opinion, BUT she is kind and empathetic about it. In my opinion, the BEST combo.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak is the definition of an empathetic and charismatic yet intelligent and fact-oriented doctor. While she always shared the hard facts, she always had a lightness about her attitude and humor which made me feel beyond comfortable in every session. She is also just very energetic and positive and shared personal experiences with me that made me feel like I was talking to someone who not only cared and knew what she was doing, but had gone through it too so could really empathize with how I was feeling (anxiety, scared, nervous!)
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Emily Brown, RN, BSN)
Emily (and the entire care team, Dana Tamano and Erica etc.) were fantastic. Patient, quick to respond to questions, warm, caring.
Describe your experience with Spring Fertility San Francisco.
Strength = clean, warm and inviting atmosphere. Doesn't feel like a doctor's office. Weakness = the SOMA location which is closer to me (2 blocks away) is closed often and/or my doctor no longer works out of there!
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 28 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
East Asian
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak was extremely relatable and shared her own experiences of going through the process of egg freezing which I really appreciated. She made me feel taken cared of and safe, and never dismissed any concern or emotion I felt every step of the way. She had a perfect balance of being extremely knowledgable and professional with someone who could be a friend...you might not see Dr. Pasternak every visit and that the nurses might be the ones doing your ultra sound. She has a great team who is very qualified and communicative...
Staff [at Spring Fertility] is empathetic, kind, knowledgeable. I had an all female team which made me feel extremely understood and take cared of. The clinic itself is a beautiful space, the location is easy to get to, and the technology feels advanced so you as a patient feel like you are receiving the best care possible...The doctors office and finance team are a bit disjointed and I expected it to be a bit of an easier process to receive the paperwork....
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was whom I had my initial consult with. She was there for a few of the mid-treatment check ups and performed my egg retrieval. I was grateful to have her as my doctor for the egg retrieval because I didn't expect to get emotional right before the procedure. Her bedside manner was not only comforting, but felt maternal in that any nerves I had prior to undergoing the procedure were subsided by her ability to understand my fear and provide reassurance.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Know that you might not see Dr. Pasternak every visit and that the nurses might be the ones doing your ultra sound. She has a great team who is very qualified and communicative and depending on what day your egg retrieval is, you may have another doctor perform your retrieval (per chance Dr. Pasternak is off that day). These are just things to keep in mind and ask about. Additionally, a piece of advice I would give is ask a lot of questions -- the team is so understanding and will answer all of them. This helped me feel informed, reassured and eased my tensions!
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was extremely relatable and shared her own experiences of going through the process of egg freezing which I really appreciated. She made me feel taken cared of and safe, and never dismissed any concern or emotion I felt every step of the way. She had a perfect balance of being extremely knowledgable and professional with someone who could be a friend.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I asked if I should be taking any vitamins, doing acupuncture, etc. Some vitamins were suggested and I began taking vitamin C every day and occasionally melatonin to help me get a restful sleep. Ultimately I'm not sure if this strongly impacted my results, but I presume it didn't hurt.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Audrey Krall )
Super relatable, understanding and demonstrated kindness and patience. She was always empathetic to how I was feeling and gave her own examples of friends and family who had gone through the egg freezing process.
Describe your experience with Spring Fertility San Francisco.
Strengths: Staff is empathetic, kind, knowledgeable. I had an all female team which made me feel extremely understood and take cared of. The clinic itself is a beautiful space, the location is easy to get to, and the technology feels advanced so you as a patient feel like you are receiving the best care possible. Weakness: Initially, it was a little difficult to schedule a first appointment. I had filled out the form online but hadn't heard back so it required a phone call and scheduling myself. Additionally, I had to follow up a few times with the finance department to send through invoices so that I could submit to my employer for reimbursements. The doctors office and finance team are a bit disjointed and I expected it to be a bit of an easier process to receive the paperwork.
Describe your experience with your monitoring appointments at Spring Fertility San Francisco.
I lived close to the clinic which was very helpful. There were times where the window to come in was small, however I didn't find it problematic because I was prioritizing this and was happy to accommodate.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
The costs were divided into four: Initial appointment and bloodwork ($475) medications ($3,688.20), monitoring and procedure (: $8,312) and egg storage (10 years for $5,600). Total = $18,075.20
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
NA
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 33
1 IVF
Income $500K+
Operations
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak was always so warm and made me feel comfortable and not alone through having a lot of anxiety and worries about whether the transfer was going to stick or not...She was compassionate, communicative, warm, and honestly just incredible all around...I had massive anxiety about whether or not the transfer worked in my first ultrasound post-transfer and she responded so compassionately with medical intel to back it up, giving me the confidence I needed...
I LOVED my care team [at Spring Fertility]! Rayney and the team were so involved through the whole process and their communication was excellent. I felt very taken care of and very much like they were “in my corner”...Spring is a very comfortable environment without feeling like a sterile clinic. Everything is very clean and updated. I also was shocked at how on time they were for every appointment which is not something I’ve experienced with other doctors offices!...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
I couldn’t have loved and appreciated my experience with Dr. Pasternak more. She was compassionate, communicative, warm, and honestly just incredible all around. I felt very taken care of and would follow her absolutely anywhere for our next IVF transfer. I could not recommend her more highly.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Be as honest as you can with her because if you are open about your concerns and worries, i guarantee she will help you through it. I had massive anxiety about whether or not the transfer worked in my first ultrasound post-transfer and she responded so compassionately with medical intel to back it up, giving me the confidence I needed.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak was always so warm and made me feel comfortable and not alone through having a lot of anxiety and worries about whether the transfer was going to stick or not. I honestly wish I could have stayed with her through my entire pregnancy - her energy was exactly what I needed and I couldn’t feel luckier to have been matched with her for my IVF treatment.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Rayney Dodge)
I LOVED my care team! Rayney and the team were so involved through the whole process and their communication was excellent. I felt very taken care of and very much like they were “in my corner”.
Describe your experience with Spring Fertility San Francisco.
Spring is a very comfortable environment without feeling like a sterile clinic. Everything is very clean and updated. I also was shocked at how on time they were for every appointment which is not something I’ve experienced with other doctors offices!
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
We went through insurance so it was largely paid for.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
2 Embryo Freezing
Unexplained
East Asian
Income $200K - $499K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was able to have a successful first retrieval [with Dr. Pasternak]. I did another one straight away as we had a small number of embryos and doing the second retrieval allowed me to bypass the month of hormones. In the end we got 5, day 5 embryos...always took time to help answer all my questions in an easy to understand way. I never felt silly or rushed for my questions and I felt like she really understood both my husband and I...She was very down to earth, though clearly competent. She was always very straight forward with us while interjecting helpful bits of information along the way. She took the time to learn our stories and about us and I always felt like she is a friend, which made the whole process so much easier.
I love that it [Spring Fertility] is a one-stop shop place. Blood draws, scans, transfers, retrivals, etc are all done there. Another strength is that all of the doctors and team are excellent. I had met a few for various scans and they were all warm, knowledgeable and highly competent...I mainly worked with Markie [nurse] and she was excellent. Always very quick to respond or tell me what she was waiting for...I appreciated Spring's single embryo approach as I felt confident with their testing and rational. I am happy this is what we ended up doing and now have one healthy girl!
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
After my first call with Dr. Pasternak I knew she was the doctor for us. She was very down to earth, though clearly competent. She was always very straight forward with us while interjecting helpful bits of information along the way. She took the time to learn our stories and about us and I always felt like she is a friend, which made the whole process so much easier.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Be clear about what outcomes you want including testing and what to do with leftover eggs / embryos as there are so many decisions.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak always took time to help answer all my questions in an easy to understand way. I never felt silly or rushed for my questions and I felt like she really understood both my husband and I.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I was on a month of injectable hormones before I did the first egg retrieval round as I was not cycling, depsit having a healthy uterus and a good number of eggs. It worked and I was able to have a successful first retrieval. I did another one straight away as we had a small number of embryos and doing the second retrieval allowed me to bypass the month of hormones. In the end we got 5, day 5 embryos.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Markie )
I mainly worked with Markie and she was excellent. Always very quick to respond or tell me what she was waiting for.
Describe your experience with Spring Fertility San Francisco.
Weakness: I wish the clinic had free parking as in the end I was driving in. Strengths: I love that it is a one-stop shop place. Blood draws, scans, transfers, retrivals, etc are all done there. Another strength is that all of the doctors and team are excellent. I had met a few for various scans and they were all warm, knowledgeable and highly competent.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
Do not remember as it was via my insurance
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I appreciated Spring's single embryo approach as I felt confident with their testing and rational. I am happy this is what we ended up doing and now have one healthy girl!
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 37
2 Embryo Freezing
South Asian
Income $500K+
Only Doc Seen
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak took the time to answer all my questions...In the first cycle of embryo freezing, Dr. Pasternak noticed that my body was not reacting that strongly to the hormone medication. When we went for my second round, she added a growth hormone- which gave much better results... She was very friendly and relatable. She never pushed us into making any decisions- but instead walked us through the pros and cons...
The clinic [Spring Fertility] itself is aesthetically pleasing. The rooms, reception, etc were all great. They recently upgraded the robes worn during procedures- it was a great added comfort. The one thing I think they really need to work on is doing more hand holding. There are a lot of steps in this process and remembering them all gets confusing-- I wish the team/clinic had protocol for more detailed instructions, reminders etc....
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak took the time to answer all my questions. Especially during our first round of embryo freezing- when my husband had so so many questions! She was very friendly and relatable. She never pushed us into making any decisions- but instead walked us through the pros and cons.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Nothing really. all together we had a good experience.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
I thought Dr. Pasternak and all her staff were very kind, friendly and personable. Always made me feel at ease.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
In the first cycle of embryo freezing, Dr. Pasternak noticed that my body was not reacting that strongly to the hormone medication. When we went for my second round, she added a growth hormone- which gave much better results
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Raney)
All in all, such friendly, kind, approachable staff. They were prompt in responding to emails and calls. I never had to wait too long. They always had positive attitudes and also very knowledgeable.
Describe your experience with Spring Fertility San Francisco.
The clinic itself is aesthetically pleasing. The rooms, reception, etc were all great. They recently upgraded the robes worn during procedures- it was a great added comfort. The one thing I think they really need to work on is doing more hand holding. There are a lot of steps in this process and remembering them all gets confusing-- I wish the team/clinic had protocol for more detailed instructions, reminders etc
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
A lot of it was covered by insurance, so I am not sure. We paid a total out of pocket max of $5000
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2020, Successful
NPS
9
NPS
8
Age 28
1 Egg Freezing
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Pasternak always made an effort to connect with me on a personal level and remembered the small, but important, details of our conversations and my history...consistently checked in with us throughout the process of egg retrieval, embryo freezing and transfer and always sought out our opinion and adjusted our protocols as needed to ensure our confidence and optimize for success...
[Spring Fertility] Large MD group with variety of excellent Reproductive Endocrinologists -Expertise and experience of embryologists -Compassionate and talented nurses and staff -Multiple locations for convenience for lab draws, ultrasounds etc...Very busy clinic with fast turnaround for visits, lab draws etc...Though Spring Fertility is a busy clinic, Dr. Pasternak always made an effort to connect with me on a personal level and remembered the small, but important, details of our conversations and my history...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
We have had only a positive experience partnering with Dr. Pasternak during our IVF process. My partner and I pursued IVF after discovering we were both genetic carriers for a hereditary disease and we always felt well-informed and supported and by Dr. Pasternak. Dr. Pasternak offers a balance of warm beside manner and straight forward and honesty delivery of information. She is incredibly easy to talk to and we felt like she was 100% on our team. Dr. Pasternak consistently checked in with us throughout the process of egg retrieval, embryo freezing and transfer and always sought out our opinion and adjusted our protocols as needed to ensure our confidence and optimize for success. We are incredibly grateful to be near term with a pregnancy and will be working with Dr. Pasternak again in the future.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Though Spring Fertility is a busy clinic, Dr. Pasternak always made an effort to connect with me on a personal level and remembered the small, but important, details of our conversations and my history. As a healthcare provider myself, she always tailored our discussions to my understanding and provided a thorough explanation of the IVF process.
Describe your experience with Spring Fertility San Francisco.
Strengths -Large MD group with variety of excellent Reproductive Endocrinologists -Expertise and experience of embryologists -Compassionate and talented nurses and staff -Multiple locations for convenience for lab draws, ultrasounds etc. Weaknesses -Very busy clinic with fast turnaround for visits, lab draws etc. -Private clinic / $
9
Doctor
Monica Pasternak
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
Latinx
Income $200K - $499K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Pasternak] was friendly and considerate that it was an uncomfortable procedure but she did her best to make me fee comfortable. She remembered my from 2 years ago and asked about my child. I had my treatment and monitoring in oakland with dr. Fisher (who is also great) and I had my transfer in SF with Dr. P. I requested her for a familiar face and she delivered. Happy to see her and that she is still with the clinic. Feels good to have a familiar face and a friendly one too...
I absolutely loved my two experiences with this clinic [Spring Fertility] and highly recommend them. I’ve worked with Dr Fisher, Dr Pasternak, and dr Klatsky. All are excellent. The nursing and coordinator walk you through every step of the way and you feel supported all along. They even do trainings on how to take the injections...There are many steps and I never felt overwhelmed because they walked me through step by step...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
She was friendly and considerate that it was an uncomfortable procedure but she did her best to make me fee comfortable. She remembered my from 2 years ago and asked about my child. I had my treatment and monitoring in oakland with dr. Fisher (who is also great) and I had my transfer in SF with Dr. P. I requested her for a familiar face and she delivered. Happy to see her and that she is still with the clinic. Feels good to have a familiar face and a friendly one too.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Give her a shot. She is friendly and knowledgeable
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
She remembered me from 2 years ago
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Mel)
Everyone treated me wonderfully. With care and compassion. Always with a smile and happy to answer all questions. There are many steps and I never felt overwhelmed because they walked me through step by step
Describe your experience with Spring Fertility San Francisco.
I absolutely loved my two experiences with this clinic and highly recommend them. I’ve worked with Dr Fisher, Dr Pasternak, and dr Klatsky. All are excellent. The nursing and coordinator walk you through every step of the way and you feel supported all along. They even do trainings on how to take the injections.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
I used Cigna insurance. I think that’s the only insurance they take
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 10 Eggs Frozen
NPS
10
NPS
10
Age 38
1 Egg Freezing
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Pasternak is very relatable...felt comfortable and in good hands with her...was very straightforward and to the point, and also very understanding and caring...would have preferred to be seen for all visits by Dr Pasternak...
Communication with the [Spring Fertility San Francisco] was very easy! Everything done through the app, including dosage and timing of the medication. All reminders just showed up on my phone and I could message the staff with my questions...received consistent high quality of service.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr Pasternak is very relatable and I felt comfortable and in good hands with her. I am very happy with all interactions with her and with the clinic in general. I really appreciated how the appointments were set up and that they were on time.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Decide what is your goal, what is important and ask any questions you may have. While a doctor will do their best for you to have a good experience, it is also patient's responsibility to be informed. Dr Pasternak is a great resource to address any concerns and discuss risks and benefits.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr Pasternak was very straightforward and to the point, and also very understanding and caring - she could relate to how the treatment felt, especially at the end of the cycle when everything is enlarged and uncomfortable. Opposite to Dr Pasternak, when I came in for an ultrasound and on-call physician saw me, I had to ask her to move slower because the physician was causing me pain. This physician looked surprised at my request, and I would have preferred to be seen for all visits by Dr Pasternak.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
I do not recall the dosage used. It seemed that my body was responding to the treatment as expected.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
Everyone was very attentive and nice, I felt like I'm in good hands. They answered all my questions and addressed all concerns.
Describe your experience with Spring Fertility San Francisco.
Communication with the clinic was very easy! Everything done through the app, including dosage and timing of the medication. All reminders just showed up on my phone and I could message the staff with my questions. I received consistent high quality of service.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
$500 initial appointment, $300 bloodwork, $4600 medication package, $10000 care for egg retrieval (appointment, retrieval surgery, review of the eggs retrieved and freezing), $800/yr for storage
Describe Monica Pasternak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
n/a
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 37
1 Egg Freezing
1 Embryo Freezing
Black or African-American
Consultant
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Pasternak] is very balanced and professional, yet approachable — in particular, she proactively goes above and beyond to tactically explain your full fertility planning step-by-step to ensure all parties are coordinated — starting with me as the patient, to my partner, nurses, and additional physicians in the clinic. I felt that Dr. Pasternak was truly my advocate...
The clinic [Spring Fertility] was conveniently located in the center of San Francisco. I appreciated that the clinic was always kept clean and the team was regularly sanitizing. The daily appointments were also timely and well-run...The nursing team was fantastic; a very well trained and coordinated group...
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Working with Dr. Monica Pasternak was an exceptional experience. She is incredibly knowledgeable within the field of fertility, and takes great pride in her work and patients’ success. She is very balanced and professional, yet approachable — in particular, she proactively goes above and beyond to tactically explain your full fertility planning step-by-step to ensure all parties are coordinated — starting with me as the patient, to my partner, nurses, and additional physicians in the clinic. I felt that Dr. Pasternak was truly my advocate.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Feel free to openly discuss your goals and concerns at the outset to allow for healthy dialogue and planning, which will be well received.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Working with Dr. Monica Pasternak was an exceptional experience. She is incredibly knowledgeable within the field of fertility, and takes great pride in her work and patients’ success. She is very balanced and professional, yet approachable — in particular, she proactively goes above and beyond to tactically explain your full fertility planning step-by-step to ensure all parties are coordinated — starting with me as the patient, to my partner, nurses, and additional physicians in the clinic. I felt that Dr. Pasternak was truly my advocate.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
Round 1 = Embryo & storage Round 2 = Egg retrieval & storage
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Markie Coyne)
The nursing team was fantastic; a very well trained and coordinated group!
Describe your experience with Spring Fertility San Francisco.
The clinic was conveniently located in the center of San Francisco. I appreciated that the clinic was always kept clean and the team was regularly sanitizing. The daily appointments were also timely and well-run.
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
10
NPS
10
Age 32
1 Egg Freezing
European
1st of 2 Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Pasternak’s positive energy and sense of humor made me feel comfortable as soon as I stepped in her office. She thoughtfully listened, asked me the right questions and I left our consult feeling like she fully understood my long term career plans and our family goals. She offered her knowledgeable advice and guidance as to what would be best for my partner and I, but also reminded me it was our choice how we decided to continue...
The office is clean, bright, great artwork and calming decor. All staff I encountered were welcoming and professional. I didn’t feel like a number, I felt like people in office remembered me every time....[nurses were] always there to answer questions...Dr. Pasternak’s positive energy and sense of humor made me feel comfortable as soon as I stepped in her office. She thoughtfully listened, asked me the right questions and I left our consult feeling like she fully understood my long term career plans and our family goals.
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak’s positive energy and sense of humor made me feel comfortable as soon as I stepped in her office. She thoughtfully listened, asked me the right questions and I left our consult feeling like she fully understood my long term career plans and our family goals. She offered her knowledgeable advice and guidance as to what would be best for my partner and I, but also reminded me it was our choice how we decided to continue. I felt our treatment plan was personalized for our family goals and I’m confident Dr. Pasternak will help us achieve those in the future.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
be honest with yourself and open to knowledgeable advice
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
personalized treatment plan to meet family planning goals, took the time to understand my career plans as well
Describe your experience with the nursing staff at Spring Fertility San Francisco.
always there to answer questions
Describe your experience with Spring Fertility San Francisco.
The office is clean, bright, great artwork and calming decor. All staff I encountered were welcoming and professional. I didn’t feel like a number, I felt like people in office remembered me every time.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
Progyny coverage
10
Doctor
Monica Pasternak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5