Rated 8.2
Strongly recommend: 65%Neutral: 15%Don't recommend: 20%8.2
65% strongly recommend
90 reviews
Humanity
7.9
7.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.7
7.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Iowa
Residency
UCSF
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Nam Tran works in 2 offices at

Spring Fertility San Francisco
Rated 8.9
Strongly recommend: 78%Neutral: 13%Don't recommend: 8%8.9

Explore Clinic
San Francisco
1 Daniel Burnham Court, suite 110C
San Francisco, CA 94109
Redwood City
570 Price Avenue, suite 200
Redwood City, CA 94063
Nam Tran works at

Spring Fertility Silicon Valley
Rated 8.8
Strongly recommend: 79%Neutral: 5%Don't recommend: 16%8.8

Explore Clinic
Silicon Valley
550 Lakeside Dr
Sunnyvale, CA 94085

90 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
6
NPS
7
Age 41
1 IVF
Male Factor
East Asian
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Neutral
Successful
I saw Dr. Tran Tran maybe 4 times throughout the process including an initial video consult. Dr. Tran is present for the major procedures and consults, but I always felt he was a on a tight schedule because he has a lot of patients, so there wasn’t much of a relationship established. He asked if I had questions at phone and in person appointments, but any questions I had later were communicated through the patient coordinator or nurse. Interactions were quick and to the point with him. Have all of your questions ready in advance.
I liked that I could choose to schedule an appointment at their [Spring Fertility] SF or Redwood City office through throughout the process. Their flexibility was appreciated. The facilities were both clean and they offer snacks/drinks to waiting patients...Both the coordinator and nurse answered all of my questions and were extremely warm, quick to respond, and thorough. I give them top ratings for customer service!
How was your experience with Nam Tran at Spring Fertility San Francisco?
He’s very knowledgeable and I trusted his judgement concerning our course of treatment. Dr. Nam has a lot of patients splits time between locations in the Bay Area. He seemed to jump from one appointment to the next, so aside from the initial consult, time isn’t spent sitting down to talk. He’ll tell you directly how things are going and the next steps he recommends. Exchanges and visits were quick.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Dr. Tran relies heavily on his great staff for most communications with patients. If you’re looking for more of a patient - doctor experience, you may want to consider another doctor. However, Dr. Nam is experienced and can answer any question asked.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I saw Dr. Tran Tran maybe 4 times throughout the process including an initial video consult. Dr. Tran is present for the major procedures and consults, but I always felt he was a on a tight schedule because he has a lot of patients, so there wasn’t much of a relationship established. He asked if I had questions at phone and in person appointments, but any questions I had later were communicated through the patient coordinator or nurse. Interactions were quick and to the point with him. Have all of your questions ready in advance.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Initial genetic screening for husband and myself (recommended). Hormone injections for egg retrieval, freezing sperm sample as a back up for fertilization, ICSI (male infertility: low sperm count and motility), freezing embryos and placing me on birth control while waiting for PGT results, and more injections to ramp up for the transfer of one embryo.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Sharon (nurse), Michelle (patient coordinator))
I saw a nurse practitioner or someone in training for most of my ultrasounds and received the majority of communications and news from the patient coordinator and nurse assigned to me. Both the coordinator and nurse answered all of my questions and were extremely warm, quick to respond, and thorough. I give them top ratings for customer service! They made the complicated process of IVF bearable and were clear in their explanations of medications, coordination with my pharmacy, and the many questions I had about the process and timeline. On site staff were also very friendly and welcoming.
Describe your experience with Spring Fertility San Francisco.
I liked that I could choose to schedule an appointment at their SF or Redwood City office through throughout the process. Their flexibility was appreciated. The facilities were both clean and they offer snacks/drinks to waiting patients. RWC is a smaller branch and wasn’t as nice, but does have dedicated parking. Staff was great at both locations. Wait time at the SF office was often longer than in RWC because more doctors work out of SF. My one major gripe with Spring was the financial coordinator I worked with on their finance team. Navigating insurance plan coverage can be quite daunting and stressful for people going through this journey. It’s an expensive leap of faith especially here in the Bay Area. I’d expect someone who can lend a supportive ear and explain the nuance of insurance plans and how those impact Spring’s financial payment model. I felt the coordinator lacked essential knowledge, sympathy, and was very robotic in her responses. Basically checking emails off her list with no compassion or accountability. She would flat out tell me the information I received from speaking directly with my insurance company was wrong causing me to re-contact a lot of departments and companies. Ultimately wasting my time because SHE had the wrong information. She never apologized or acknowledged any mistakes on her side. I asked for a replacement financial coordinator because my husband and I both found her extremely rude. To my surprise, they refused to give me a different rep and I almost switched providers because the thought of working with her further caused me so much anxiety on top of an already stressful process. If you have 100% fertility coverage or 0% coverage and need to pay out of pocket, then you won’t have to go through the headache I experienced clarifying partial coverage or lifetime maximums, otherwise beware.
Describe your experience with your monitoring appointments at Spring Fertility San Francisco.
Straightforward and waiting time was minimal at the Redwood City office.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
My insurance covered most of the fees not including appointment and medication co-pays ($1500). My copay was $25 per visit. My estimate if we had paid out of pocket would have been around $30-35k for one round of egg retrieval, IVF with ICSI, and medications.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
The inconsistency was with the financial coordinator. She sent paperwork with the wrong information. Information that we had confirmed multiple times with various parties. I had to email her asking to confirm before I signed the form as we had just finished many days of communications about the correct number. Rather than apologizing and saying she corrected the mistake, she simply emailed saying the form was in my portal. No mention that she changed the number. Very transactional communications and no accountability.
6
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
2 of 5
7
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
5
NPS
9
Age 41 - 42
2 IVF
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
10 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
I chose Dr Tran because he is the clinic founder and known for having excellent results. In my year as his patient, I've had 2 or 3 fifteen minute phone calls with him, a few ultrasounds, 2 egg retrievals, and 1 embryo transfer. I don't feel that I've really formed a relationship with him and I have struggled to trust him due to his deadpan way of saying things. But also I get that he is some sort of genius so I keep hanging in there with the knowledge that he has helped a lot of folks in similar positions to me.
Spring's offices seem pretty efficient. The waiting rooms are clean and I rarely have to wait more than 5 minutes for an ultrasound appointment. The surgical team is excellent and so sweet, I have felt very well taken care of at egg retrievals and embryo transfers. I had some issues with my first patient navigator giving me wrong information, and was transferred to a new navigator and received an apology. My wife and I struggled with all the extra red tape that LGBTQ folks have to navigate with donor tissue, etc. They have the intention to be queer friendly, but I think they are still figuring that out with their systems and administration.
How was your experience with Nam Tran at Spring Fertility San Francisco?
I chose Dr Tran because he is the clinic founder and known for having excellent results. In my year as his patient, I've had 2 or 3 fifteen minute phone calls with him, a few ultrasounds, 2 egg retrievals, and 1 embryo transfer. I don't feel that I've really formed a relationship with him and I have struggled to trust him due to his deadpan way of saying things. But also I get that he is some sort of genius so I keep hanging in there with the knowledge that he has helped a lot of folks in similar positions to me. I'd say as far as protocols, he's a bit of a minimalist, not into doing extra tests and procedures. Maybe he's just that good that he doesn't need the extra info.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Do you own research, ask your nurse lots of questions!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
While Dr Tran occasionally asks about my day or the details of my life, he mostly focuses on the pragmatic aspects of treatment. When I ask about expected outcomes, he refers exclusively to data and seems extremely evidence based. He has delivered some disappointing news (ie: you'll probably only get one embryo out of this cycle) with little nuance or compassion. In a way I appreciate it because I can depend on him to not sugar coat anything.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I did 2 cycles of mini stim IVF, freezing untested embryos at day 3. He used clomid, menopur, follistim, cetrotide, and a double trigger I think? I added omnitrope (not his recommendation but he allowed it). I also had a laparoscopy for endometriosis which he also did not recommend but allowed. After one failed modified natural FET (of 3 day 3 embryos), I have 2 embryos left that I will transfer in a fully medicated cycle after doing a fully medicated ERA/mock cycle (also not recommended but allowed).
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Nurse Onjira)
Nurse Onjira is professional and courteous. She sends detailed instructions for each cycle, although sometimes I have to wait a long time to receive instructions for time sensitive issues. She is always willing to answer any questions I have.
Describe your experience with Spring Fertility San Francisco.
Spring's offices seem pretty efficient. The waiting rooms are clean and I rarely have to wait more than 5 minutes for an ultrasound appointment. The surgical team is excellent and so sweet, I have felt very well taken care of at egg retrievals and embryo transfers. I had some issues with my first patient navigator giving me wrong information, and was transferred to a new navigator and received an apology. My wife and I struggled with all the extra red tape that LGBTQ folks have to navigate with donor tissue, etc. They have the intention to be queer friendly, but I think they are still figuring that out with their systems and administration.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
A 3 cycle mini stim IVF cycle was about $30,000, plus meds. I think it came with one embryo transfer and additional tranfers cost about $3,000? I had to pay $900 or $1,000 for a saline sonogram, and the ERA/mock cycle will cost $2,500 plus meds.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
It seems that if you're over 40 with DOR, he often recommends using untested day 3 embryos and transferring up to 5 at a time.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility San Francisco.
There were a few issues when we first got set up with our known sperm donor in Spring's tissue bank- our patient navigator gave us wrong information and things turned out being more expensive and complicated than we had anticipated based on what we'd been told.
5
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 40 - 42
4 IUI
Unexplained
East Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward...If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
[Spring Fertility's] strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense...If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
How was your experience with Nam Tran at Spring Fertility San Francisco?
We couldn't be happier as patients of Dr Tran. We saw him at Spring in 2018 when the clinic was still growing and again at the end of 2019 when the clinic had grown exponentially but we experienced the same level of care from Dr Tran. What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
If you want a fertility doctor who is going to hold your hand, provide some fluffiness to your consults and consultations with a pair of rosy glasses on, this is not the doctor for you. If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
We've been a patient of Dr Tran's for 2 separate treatment cycles and have always felt like our consults and treatment conversations were personalized. He was always available for questions and concerns outside of appointment times.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Walking into the clinic, I thought for sure we would be doing IVF but after our consultation, ultrasound and fertility vitals, Dr Tran recommended that we start with IUI first since the more %s of increase in chances of being pregnant with IVF vs IUI wasn't worth the exponential extra cost of IVF. For our first treatment cycle, we did two rounds of IUIs. The first round resulted in a miscarriage at 5.5 weeks and the second round results in my now healthy toddler. For our second treatment cycle which was 10 months after giving birth, we did two rounds of IUI. The first round didn't take and the second round resulted in twins which I am currently in the third trimester of.
Describe your experience with your nurse at Spring Fertility San Francisco.
I worked with multiple nurses at Spring Fertility and all were very responsive and helpful. I hardly ever had to stress about communication or to knowing answers to questions I had during my treatment. I only had 1 confusing situation/encounters which was caused by miscommunication with one of the medical assistants but cleared up with Dr Tran. If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
Describe your experience with Spring Fertility San Francisco.
Clinic strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense. Weakness: communication with the financial coordinator.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
The initial consult was out of pocket which was reasonable. My first two IUI cycles were covered by work and we paid out of pocket for the 2nd two IUI cycles which we found was reasonable as well.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Poor Egg Quality
European
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected...strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
We used ICSI and they grew the embryos to day 6 [at Spring Fertility]. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing...I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
How was your experience with Nam Tran at Spring Fertility San Francisco?
When we first met with Dr. Tran for a consultation, he was very efficient but thorough. He explained our options in a straightforward manner. We received a lot of information that first visit, but we had a fairly clear sense of our path forward, though the question of timing was still a little hard to grasp. We were able to proceed with treatment relatively quickly, and I always felt like I was in good hands with Dr. Tran. I appreciated that I saw him on most visits and that he handled my procedures himself. We had one minor confusion when he told us he thought we could do a transfer before the end of the year, when really January was the actual outcome because of holiday closures, but while that felt frustrating at the time, I'm glad we did the transfer at a time when we could have full access to Dr. Tran and the clinic. On the day of the retrieval, he did a great job putting me at ease, joking about the music playing in the procedure room. We got some bad news after my retrieval - only 2 embryos made it to day 6 out of the original 18 - and Dr. Tran explained that it might be due to the quality of my eggs over the phone. I think that information would have been a little easier to take in person, but I appreciate that he was able to take the time to talk to us about it. While things sometimes felt like they moved quickly with Dr. Tran, I know he's a very experienced doctor with a great track record, so I feel grateful we were able to work with him.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't be afraid to ask questions if you have any. Dr. Tran will make time to answer them if he knows you have them.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
While Spring was handling a lot of patients, I appreciated the attention from Dr. Tran. He kept appointments short and to-the-point without making me feel like he didn't have time for me -- I appreciated his efficiency as well as his personal approach.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
My partner was diagnosed with male factor infertility before coming to Dr. Tran. We were told IVF with ICSI was our best option by the reproductive endocrinologist we had gotten testing with at Kaiser. Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected. I did the trigger injections 36 hours before the procedure, and came in for the retrieval, which resulted in 19 eggs, 18 of which made it to the embryo state. We used ICSI and they grew the embryos to day 6. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing. When the clinic reopened after the holidays, I went on birth control for about two weeks before starting medication (Letrozole then Medrol) to prepare for the transfer. I was not put on progesterone after bloodwork showed I had appropriate levels. I was given Valium to take the day of the transfer, and no further medication after that. I got a positive HCG result about two and half weeks after the transfer and am currently 14 weeks pregnant.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette Perez)
I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
Describe your experience with Spring Fertility San Francisco.
Spring is a very nice facility, I appreciate that it's not overwhelmingly clinical in atmosphere. It helped me feel like a person -- the touches like having snacks/drinks in the waiting room, and the running-water feature across from where you get your blood drawn. They're very friendly and accommodating. We struggled a little with our care coordinator at the beginning, and I was a little surprised by how much I had to advocate for myself when I expected a bit more hand-holding -- everything worked out, but I was initially a little frustrated by the confusion, which was mostly around timing. I was generally under the impression that they're growing a lot, quickly, which wonderful, but that some of the early missteps were just a result of that growth. Once I was handed over to the clinical team, everything was very smooth. While it's certainly not a deciding factor, the occasional difficulty of parking is something to be aware of -- at a stressful time, finding out the lot next door is closed or having to circle for spots is just something to account for in understanding the time it'll take to get to the appointments.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Tran strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
We had some early confusion about timing for starting our first cycle -- we had a weekend trip planned out of town involving air travel, and because it fell around the time of possible ovulation, we weren't sure if we could start that cycle or not. It just took a bit of back and forth with our care coordinator. I also missed an injection class because I was sent the wrong date. In the scheme of things, these ended up being minor and manageable, they were just painful at the start of my treatment.
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
10
Age 38
2 IVF
Poor Egg Quality
European
Income $100K - $199K
1st of 3 Docs
10 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Don't expect someone who is touchy-feely. Ask good questions...[Dr. Nam Tran is] happy to explain things...felt strongly that we should transfer 3 based on my age and egg quality...retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins...is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
I definitely felt like we got what we paid for...Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran was always honest about our odds of conceiving. He was hopeful that it could work, but didn't offer false hope which I appreciated. He was good at explaining what he was doing and why. He seemed to have a good balance between using evidence-based methods and a willingness to try something else when that didn't work. He is fairly technical and clinical, but I think that's what you want: someone precise and exacting. In the end, we trusted him and when he was optimistic that a second round could yield better results than our first, we agreed. And he was right! Our second round was successful.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't expect someone who is touchy-feely. Ask good questions, he's happy to explain things. Trust that his number one goal is to help you conceive and he'll do what he can to make that happen.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Round one: started with lupron then was on 150 menopur, 225 gonal f for 4 days, then 150 of each for 4 days, then 75 menopur/150 gonal f for 1 day. Produced 14 follicles, 9 embryos, all poor quality by day 3. Transferred the best 3 on day 3, resulted in a chemical pregnancy with nothing left to freeze. Round 2: started on Aygestin then was on 150 each menopur and gonal f for 8 days, then 75 menopur/150 gonal f for 3 days, then 75 of each for last day. Also took HGH throughout. Began cetrotide last 4 days. This time he also cultured our embryos differently. This time retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
The staff were always courteous and efficient. We had an incident where meds weren't ordered in time which would have resulted in a delayed cycle (we ended up delaying for other reasons). Staff called us quickly afterward to find out what happened and ensured us it wouldn't happen again.
Describe your experience with Spring Fertility San Francisco.
Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Tran felt strongly that we should transfer 3 based on my age and egg quality.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Spring Fertility San Francisco.
We lived outside the same-day medication delivery area which I communicated multiple times. It still resulted in medications being ordered late and missing the delivery window which would have pushed back our cycle start date (we ended up taking that cycle off). They did follow up with their quality improvement folks to discuss what happened, which I appreciated.
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Unknown Success
NPS
9
NPS
7
Age 42 - 43
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
3rd of 4 Docs
4 IUI With Other Docs
3 Egg Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Tran knows the science extremely well...in my early 40's...very straightforward and numbers and statistics-based...was honest with me about the low success rates for a woman my age...he accommodated my wishes and I felt heard...not the warm, fuzzy, hand-holding type - so if you need a lot of emotional support from your doctor, he is not the one for you.
[At Spring Fertility San Francisco] the staff at the front desk are friendly and helpful...could more communicative upfront about the various costs...my experience my nurse and care coordinator were disorganized...sent me the wrong drug protocol initially, ordered a drug for me that I didn't need, didn't warn me that one drug was not covered by my fertility plan
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is very straightforward and numbers and statistics-based. He is one of the founders of Spring, has been in this line of work for a long time, and knows the science extremely well. I trusted him fully to design and recommend a treatment plan that would maximize odds of a successful outcome, while he was honest with me about the low success rates for a woman my age (early 40's). In one area where I felt strongly (he wanted to go straight to a transfer using my frozen eggs, and I wanted to do another round or two of retrieval first to try to get a few more embryos), he accommodated my wishes and I felt heard. He was respectful throughout the process. Now Dr. Tran is not the warm, fuzzy, hand-holding type - so if you need a lot of emotional support from your doctor, he is not the one for you. But if you can get this somewhere else and care more about technical excellence, then I do recommend Dr. Tran.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't expect hand-holding and emotional support from Dr. Tran. He is technically excellent and I absolutely trust that he designs the best protocol for each patient, but he will also share the brutal truth regarding statistics and success rates (even if they are low for your age group or cohort), and not couch it in any language to soften the statistical reality, even if it's discouraging to hear. If you can get emotional support elsewhere and don't need a warm bedside manner, then I think Dr. Tran is excellent.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran knows the science extremely well and I fully trust him to design the protocol that would maximize the chances that I would get pregnant (I am in my early 40's). There was one area where I felt strongly, and he did make adjustments to the plan of action to accommodate me. He is very numbers and statistics-based and not going to be doing a lot of hand-holding and comforting for people who need that, but he was very respectful and I came to appreciate his no-nonsense, problem-solving approach.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
So far I have done one IVF cycle with Dr. Tran. I had a few eggs frozen at Spring a few years prior. We did a fresh retrieval (only resulted in two eggs), fertilized those and the frozen eggs, and transferred three 3-day embryos. Unfortunately they did not implant and the IVF cycle was unsuccessful, so we will try again.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Care coordinator and nurse)
While Dr. Tran was great, I did not have a good experience with the supporting staff. They were not very proactive with communication, putting me in the position of having to reach out constantly to get basic information about my protocol and timeline. They sent me the wrong drug protocol initially, ordered a drug for me that I didn't need, didn't warn me that one drug was not covered by my fertility plan (a drug that cost $1100), and generally seemed disorganized, dropping multiple balls. If I hadn't stayed really on top of everything myself (calling them with many questions and clarifications), my treatment either would have slipped or I would have started with a drug protocol that had errors.
Describe your experience with Spring Fertility San Francisco.
Overall, I would recommend Spring Fertility. The doctors are great, the staff at the front desk are friendly and helpful, and they have multiple locations throughout the Bay Area to make appointments easier. I do think they could more communicative upfront about the various costs, so you have a better idea of how much a certain procedure will end up costing, all-in. Also, unfortunately in my experience my nurse and care coordinator were disorganized (even sloppy) and not very communicative, which could have turned out badly had I not been super on top of everything myself, calling and following up regularly to get my questions answered and things clarified.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Luckily, most of my IVF protocol was covered through my employer, but there was one drug I took that was not included ($1100), there was a $1000 co-pay for the procedure, and about $800 co-pay for the medication.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Due to my age and hormone levels, Dr. Tran decided to transfer 3 3-day embryos to maximize chances that there would be one good embryo which would implant.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility San Francisco.
The drug protocol initially uploaded into my portal did not include dosages or time (how much and when am I supposed to take the various drugs). When I called to get this information, it took the clinic a couple days to get back to me, at which point I was supposed to be starting the drug regimen. When I finally spoke with my assigned nurse, they had ordered the wrong form of Lupron, so I had to get the pharmacy to rush deliver so I could start the medication that evening. I had missed the last delivery window of the day, but the pharmacy made an exception and did deliver to me anyway. There was also one drug ordered which was not covered by my fertility plan, which neither my nurse nor my care coordinator warned me about, so I had serious sticker shock since it is a very expensive medication (over $1000). There were a couple other dropped balls and miscommunications that made me feel like the nurse and care coordinator were disorganized and a little sloppy.
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2024, Successful
NPS
9
NPS
10
Age 41
1 Egg Freezing
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Tran used the right treatment for me so that I retrieved very good quality eggs with reasonable quantity...I experienced minimal side effects...after egg retrieval, I experienced no pain no bloating...mid-luteal protocal...got very satisfactory number of good quality eggs...embryo transfer, I will ask Dr Tran to tell me the benefits and risks
Strength [of Spring Fertility Silicon Valley] are...Information transparency via Salve App...Care team and nurse are responsive and knowledgeable...Weaknesses...Finance response is a little too slow...very organized and responsive...quick to arrange for consultation, timely to update to Dr
How was your experience with Nam Tran at Spring Fertility Silicon Valley?
Dr Tran used the right treatment for me so that I retrieved very good quality eggs with reasonable quantity. And I experienced minimal side effects. For example I didn't feel bloating at all till the trigger shot day. And after egg retrieval, I experienced no pain no bloating. I think Dr Tran really took care of me during the operation.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility Silicon Valley?
Spring is very transparent with all their test results and related medical educational information. You can be curious and read the information in the Salve app. Ask nurse if you have questions. I read all my test results and the educational information, and understood to quite an extent why Dr Tran chose the egg retrieval protocol for me, and why he personalized my trigger shot so that I didn't suffer any bloating nor pain, while still got good quality eggs.
Describe the protocols Nam Tran used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I used mid-luteal protocal. My non-professional judgement on dosage of Gonal F, Menopur is that Dr Tran preferred not to over stimulate me. My trigger shot was just 1 shot of 80 unit Lupron. Dr Tran decided no extra trigger because he got my bloodwork the next morning after 1st trigger shot, saw my LH result was satisfactory. The results are: 1, I only felt a little discomfort after trigger shot before egg retrieval. The rest of the whole treatment I felt not impacted at all. 2, I got very satisfactory number of good quality eggs. Personal I prefer to have reasonably amount of good quality eggs than a great number of less quality eggs. Because after all, the result from each egg is binary, not a probability. 6 high quality eggs that leas to 1 healthy baby is better than 30 average quality eggs that results in a failed life birth.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Care coordinator is Michelle, nurse is Laurel)
My care coordinator is Michelle. I had other care coordinator before she took care of me. She is very organized and responsive. When it comes to critical event, like I had 3 consecutive days of blinking smiley face from the tester, she arranged for a bloodwork straight. My nurse is Laurel. I had to change my fertility plan mid way, she was quick to arrange for consultation, timely to update to Dr Tran, and she made sure I am ready for self administered injections along the way.
Describe your experience with Spring Fertility Silicon Valley.
Strength are: 1, Information transparency via Salve App 2, For my case, Dr Tran is quite experienced 3, Care team and nurse are responsive and knowledgeable Weaknesses: 1, Finance response is a little too slow. For example I asked for an itemized receipt for reimbursement purpose. There were no updates for days till I sent couple follow up messages. Then suddenly, the itemized receipt showed up in the Salve App. At the end I guess this is what happened behind the scene. It took a few days for Spring to see my payment show up in their system, then they place an order to issue itemized receipt, then it takes another several days for me to receive the itemized receipt. I could have avoided the feeling of suspend if the finance could give me a human written response (not the system generated response) that they acknowledged my request, they will place order once my payment shows up in their system, and it take days. They were taking action to get me my receipt, just overlooked to communicate to me that the chain of actions takes time.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
It was short and to the point. I could ask questions but answers wouldn't be specific till it comes closer to the trigger shot day.
Describe the costs associated with your care under Nam Tran at Spring Fertility Silicon Valley.
My costs go through my insurance first then my insurance bills me. So I can't tell exactly how much yet.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
When it comes to embryo transfer, I will ask Dr Tran to tell me the benefits and risks of each then I will make my own decision.
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
During our first consult Dr. Tran answered our questions thoroughly, and was knowledgeable about my husband's genetic condition and male factor infertility...I have a higher BMI, which some clinics take issue with for an egg retrieval cycle even though I am otherwise healthy, but Dr. Tran promised not to shortchange me just for that reason and he kept his promise...[he] was also able to work with us to start our first egg retrieval cycle within a couple of weeks of our initial consult,
From the very first phone call we made to Spring to book a consultation, we found the staff to warm, knowledgeable, and always willing to help. The clinic has excellent communication, abundant appointment availability, and modern facilities. From our first to last interaction with the clinic, my husband and I felt cared for and taken care of by the Spring staff...has their own app that they use for a lot of clinic communication--it is very convenient
How was your experience with Nam Tran at Spring Fertility San Francisco?
My husband and I met with Dr. Tran to get a second opinion after a disheartening meeting with a different fertility clinic where we were told we would be lucky if we got a single embryo from a retrieval cycle, and after a failed male fertility related surgery at another clinic. During our first consult Dr. Tran answered our questions thoroughly, and was knowledgeable about my husband's genetic condition and male factor infertility, in general. Dr. Tran easily answered questions that other doctors had struggled to or were unable to answer at previous appointments. I have a higher BMI, which some clinics take issue with for an egg retrieval cycle even though I am otherwise healthy, but Dr. Tran promised not to shortchange me just for that reason and he kept his promise throughout the process. In our first meeting, Dr. Tran gave us direct, unfiltered information about our fertility prognosis, as well as our odds of conceiving via IVF. We left our initial consult with Dr. Tran feeling better than we had after meeting with any other doctor because Dr. Tran was so knowledgeable, confident, and direct in his communication. Dr. Tran was also able to work with us to start our first egg retrieval cycle within a couple of weeks of our initial consult, which fit into our tight work schedules and allowed us to take the time off work we needed. At every appointment Dr. Tran was efficient, thorough, and answered our questions as needed. My husband and I found the confidence Dr. Tran had in our case and in our chances of success to be comforting. After a successful retrieval cycle, multiple highly graded embryos were frozen (enough for at least 2 children), and we had our first FET approximately 8 weeks after our first consultation with Dr. Tran. Our first FET was successful, and Dr. Tran confirmed our pregnancy at a follow-up ultrasound appointment. My husband and I are now expecting our first child, and plan to return to Dr. Tran and Spring when it is time for our second child. My husband and I are forever grateful that we decided to get a second opinion with Dr. Tran and for the work he did to get our family to this point.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Come prepared with your questions because Dr. Tran can and will answer them directly.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I felt like Dr. Tran and his staff were informed about the unique needs and situation of my husband and I. Dr. Tran and the Spring staff answered our questions thoroughly, remembered details about us, and accommodated our difficult scheduling needs.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Allison)
Nurse Allison was incredible! She was very accessible via phone or the app (Spring has their own app that they use for a lot of clinic communication--it is very convenient) any time we had questions or concerns. We consistently felt like Allison went above and beyond for us every time we needed something (no matter how big or small) or had a pressing concern. She was kind, patient, and compassionate during a very vulnerable time for us, and we couldn't be more grateful for that! We felt like she genuinely cared about our success throughout this process.
Describe your experience with Spring Fertility San Francisco.
From the very first phone call we made to Spring to book a consultation, we found the staff to warm, knowledgeable, and always willing to help. The clinic has excellent communication, abundant appointment availability, and modern facilities. From our first to last interaction with the clinic, my husband and I felt cared for and taken care of by the Spring staff.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Because of the grade of our embryos, the number of usable embryos we had, our age, and PGT testing results, a single embryo was transferred during our FET.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
2
NPS
3
Age 34
2 IUI
Unexplained
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Tran is a clinical provider and he gives a lot of statistics. I felt like a positive statistic based on clinical success rates until I was not...is a well educated provider. He’s been doing this a long time but after my consultation, I felt comfortable with being under his care. However, after my first appointment, I never heard from him throughout my two cycles. I didn’t even see him pass through the hall during my many visits. When my partner and I reached out to discuss our options and get his weigh in on how we should proceed he made me feel like I had false positive expectations, which I did not. I knew my chances were minuscule.
I felt like a special patient at my [Spring Fertility Silicon Valley] consultation but quickly changed to being a number. Because I never saw my provider, I didn’t trust the process. I didn’t feel like they valued me time and made me feel like guilty about reaching out for next steps. I am not a warm and fuzzy kind of woman, but I deserve their time especially when I am looking to touch base about my fertility plan and next steps...I worked with a nurse practitioner. I did not speak to or see Dr. Tran after my consultation.
How was your experience with Nam Tran at Spring Fertility Silicon Valley?
Dr. Tran is a well educated provider. He’s been doing this a long time but after my consultation, I felt comfortable with being under his care. However, after my first appointment, I never heard from him throughout my two cycles. I didn’t even see him pass through the hall during my many visits. When my partner and I reached out to discuss our options and get his weigh in on how we should proceed he made me feel like I had false positive expectations, which I did not. I knew my chances were minuscule. I simple reached out to pick his brain on what he suggested we do given our goals. He took our call in a car and we could not hear him too well aside from comments about resetting expectations. It was then and there that I decided Spring was not for me.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility Silicon Valley?
Dr. Tran is exactly what others patients describe him to be. Cut and dry and talks in statistics. It’s not a bad thing but a personal preference. If you are looking in warm and fuzzy, he is not for you. I don’t have experience with him in and IVF cycle so I cannot speak on that experience. I did not meet with him after for consultation (IUI).
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility Silicon Valley?
Dr. Tran is a clinical provider and he gives a lot of statistics. I felt like a positive statistic based on clinical success rates until I was not.
Describe the protocols Nam Tran used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I worked with a nurse practitioner. I did not speak to or see Dr. Tran after my consultation. I started with Clomid in day 2 or 3 of my cycle and visit the clinic every 2-3 days to check follicle growth. I triggered when their care coordinator (not RN) sent me a message that I was ready but the time was not specified. My IUIs were done between 42-45 hours after trigger. None took.
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
I never got to speak to a nursing staff outside of the clinic. The staff at the clinic really only walked me in and scheduled my follow up appt. They were very nice. Outside of the clinic, I only ever had contact with their client services via app. They often mentioned a nurse would reach out to me but nope. Not even a medical assistant. I also was a patient as maybe an odd time…I had two different client services respond to my messages due to turnover. She seemed overwhelmed.
Describe your experience with Spring Fertility Silicon Valley.
I felt like a special patient at my consultation but quickly changed to being a number. Because I never saw my provider, I didn’t trust the process. I didn’t feel like they valued me time and made me feel like guilty about reaching out for next steps. I am not a warm and fuzzy kind of woman, but I deserve their time especially when I am looking to touch base about my fertility plan and next steps.
Describe the costs associated with your care under Nam Tran at Spring Fertility Silicon Valley.
I spent about $5000 for 2 IUIs, not including medication.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility Silicon Valley.
My partner was given an appointment for his collection and they later reached back out to reschedule because their lab could not accommodate it due to IVF procedures. Again, I don’t feel like they value procedures that are not IVF.
2
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2023, Successful
NPS
7
NPS
8
Age 43
1 IVF
East Asian
Income $500K+
Lawyer
2nd of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Successful
Dr. Tran is not anywhere near a "warm/fuzzy" type, but it was clear he was happy with our success and his advice was accurate (even if I didn't believe him myself)...He doesn't do much to try to connect with you on a personal level like other doctors might, but what I liked about him that I didn't get from other doctors...was the flexibility with the plan...explained very clearly the expected normal timeline and steps for IVF, and more importantly, was the only doctor who explicitly offered to consider a modified natural transfer (no progesterone shots).
The [Spring Fertility Silicon Valley] clinic is very efficient, which means that sometimes the human factor is lost; however, most of the face to face interactions I had with each employee was great...All of the ladies working there are nice, efficient, and helpful. The entire team who drew my blood were always so nice and accomodating, and I knew they really cared about me. I can't say enough about the efficiency of this clinic.
How was your experience with Nam Tran at Spring Fertility Silicon Valley?
Dr. Tran was really on the spot about why we were having trouble conceiving. It's true his bedside manner is more cut and dry. He doesn't do much to try to connect with you on a personal level like other doctors might, but what I liked about him that I didn't get from other doctors (we were with another clinic and then switched, and I had interviewed a third clinic before deciding on spring) was the flexibility with the plan that I was looking for. Dr. Tran was the only fertliity doctor I saw (out of 3) who explained very clearly the expected normal timeline and steps for IVF, and more importantly, was the only doctor who explicitly offered to consider a modified natural transfer (no progesterone shots). I have a huge needle phobia and hate hormone drugs (but got desperate enough to try IVF), so the idea that there was flexibility there was really tempting. I did have to do the research on my own independently to find out that in some cases (such as mine) there's really no difference in positive results between a medicated and natural transfer but Dr. Tran was right. And, I was successful (so far - we are almost in the 2nd trimester now). The other great thing about Dr. Tran and Spring (which again, I think is what you get instead of lots of warm fuzzy interactions etc ) was the efficiency. I had my initial consultation at Spring during a time when they lost 2 or 3 doctors, yet Dr. Tran got me in for a consult and onto retrieval meds as soon as possible. There was no waiting line (at my first clinic, we had made the decision to move forward in October but could not start the process until January), no issues with not having shelf space for my embryos, etc.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility Silicon Valley?
As other people have mentioned, make sure you read all the materials they give you and do your research and have a list of questions ready when you are meeting with him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility Silicon Valley?
The clinic is very efficient, which means that sometimes the human factor is lost; however, most of the face to face interactions I had with each employee was great. Yes, Dr. Tran is not anywhere near a "warm/fuzzy" type, but it was clear he was happy with our success and his advice was accurate (even if I didn't believe him myself). Because I was in the Silicon valley office, the doctors were on a rotating schedule, so I got to meet with both Dr. Minajarez and Dr. Muragappan. Dr. Minjarez was exactly that warm/fuzzy type and had an excellent bedside manner. Dr. Murugappan was friendly and nice, though she seemed to be a little rough around the edges on the bedside manner, I was fully confident in her abilities. Indeed, Dr. Murugappan did my retrieval and another procedure for me and I had minimal side effects for both.
Describe the protocols Nam Tran used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Antagonist protocol, aggressive drugs. My retrieval was disappointing. The expectation given my blood test results and follicle counts was that I would get at least 15-20 eggs (even at my advanced age); however, only 7 were retrieved, and only 1 embryo tested PGT normal. By some miracle (or very good work on the part of the embryologists and the Spring team), this embryo stuck. The plan if the embryo didn't stick was to move to a mid-luteal phase retrieval next, so Dr. Tran is open to changing protocols.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Yan and Carla)
Yan was my first nurse and she was excellent for the most part. I never got to meet her but she was always very responsive to my questions and responded in a very reassuring way to most of my questions. Carla was my second nurse and she was fine as well. I had a friend who also had Carla as a nurse and she had a bad experience with her (not responsive etc). Overall I was satisfied with Carla, except there was one instance where she made a mistake on medication which threw off my schedule, which was very frustrating. I hate to admit that I lost my cool with her because of this. However, despite that setback, Carla still responded to my later inquires within a reasonable timeframe and was still pleasant to work with.
Describe your experience with Spring Fertility Silicon Valley.
The Silicon Valley clinic is great. All of the ladies working there are nice, efficient, and helpful. The entire team who drew my blood were always so nice and accomodating, and I knew they really cared about me. I can't say enough about the efficiency of this clinic.
Describe the costs associated with your care under Nam Tran at Spring Fertility Silicon Valley.
I was insured under Progyny, so didn't deal with billing much.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
No comments. We were committed to a single transfer from our discussions with our prior doctor so didn't discuss this with Dr. Tran. We also only had 1 embryo to transfer.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility Silicon Valley.
One of my nurses failed to give me proper medication instruction (to continue taking something) which threw off my transfer to another cycle.
7
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
3
NPS
0
Age 41 - 43
2 IVF
Poor Egg Quality
Unexplained
Income $500K+
Accountant
2nd of 3 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He's [Dr. Tran] smart and a well experienced doctor for sure, however, I felt he was too busy for me, not available to communicate after FET failed. I had to wait one month to talk to him after FET failed. During stimulation, only his coordinator is available to send message to doctor for questions I have...transfers one pgt passed embryo...I got that impressions that the coordinator covers the doctor for all Q&A. I'm not sure even she actually asks questions to the doctor before she send a response email...
It;s very hard to get an appointment [at Spring Fertility] for sure. not only for the first initial consulting also for Baseline to start stimulation. BECAUSE the clinic protocol is that baseline appointments are only available on Wednesday or Thursday. I don't know how that works for all patients. if your period starts on Thursday, your earliest baseline appointment is the following Wednesday which is your CD7 to start stimulation. This is what I heard from the coordinator, Michelle...
How was your experience with Nam Tran at Spring Fertility San Francisco?
He's smart and a well experienced doctor for sure, however, I felt he was too busy for me, not available to communicate after FET failed. I had to wait one month to talk to him after FET failed. During stimulation, only his coordinator is available to send message to doctor for questions I have.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
well... if you're okay with not seeing and not communication with your doctor, but someone else who works for him, then you will be fine.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is too busy to expand the clinic all over other locations. Never connected for any questions and answers
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
mid luteal start antagonist protocol. Gonal F 225 iu and Menopur 150 iu to start
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Coordinator= Michelle)
Nurse follows up any medications changes after monitoring visit. All other communications is through the coordinator, Michelle. I got that impressions that the coordinator covers the doctor for all Q&A. I'm not sure even she actually asks questions to the doctor before she send a response email
Describe your experience with Spring Fertility San Francisco.
The clinic is pretty clean and neat. this is all I can think of any positive. It;s very hard to get an appointment for sure. not only for the first initial consulting also for Baseline to start stimulation. BECAUSE the clinic protocol is that baseline appointments are only available on Wednesday or Thursday. I don't know how that works for all patients. if your period starts on Thursday, your earliest baseline appointment is the following Wednesday which is your CD7 to start stimulation. This is what I heard from the coordinator, Michelle
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
finance team takes care of all billing stuff
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Tran transfers one pgt passed embryo
3
Doctor
Nam Tran
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
0
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
7
NPS
8
Age 33 - 38
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Successful
I trust him [Dr. Tran] as my doctor because he is very smart, not salesy at all, and doesn't sugar-coat anything whatsoever...I don't enjoy being his patient, however, because he has zero affect. He answers questions with the minimum response possible and doesn't elaborate on his reasoning, so I have to ask many follow-up questions in order get basic information. I find every interaction with him stressful. My trust in him is in spite of these very difficult interpersonal experiences, which I choose to put aside because he's always gotten me good results.
It is always difficult to get ahold of the nurses [at Spring Fertility] via phone or email...runs on time, efficient and organized...Failed to obtain the results we needed to review during a consult, resulting in a wasted consult fee. Failed to order enough medications leading me to run out of medications multiple times. Failed to order bloodwork which caused me to have to have to delay lab work I needed....
How was your experience with Nam Tran at Spring Fertility San Francisco?
We have been with Dr. Tran for 7 years and followed him to Spring from UCSF. I trust him as my doctor because he is very smart, not salesy at all, and doesn't sugar-coat anything whatsoever. These are really rare qualities in a physician. I don't enjoy being his patient, however, because he has zero affect. He answers questions with the minimum response possible and doesn't elaborate on his reasoning, so I have to ask many follow-up questions in order get basic information. I find every interaction with him stressful. My trust in him is in spite of these very difficult interpersonal experiences, which I choose to put aside because he's always gotten me good results.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Ask open-ended questions, and "what would you recommend, given X" questions. Avoid closed-ended (yes/no) questions.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
His bedside manner is robotic
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Onjira)
Nurse Onjira was compassionate and thorough. There were other nurses in the past (can't remember their names) who made some mistakes on the calendar, but Onjira was more careful. It is always difficult to get ahold of the nurses via phone or email, but that's been the case at all 4 clinics we've been to.
Describe your experience with Spring Fertility San Francisco.
Strengths: runs on time, efficient and organized. Appointments are extremely fast and yet everyone is friendly. Weaknesses: it's really expensive, and I'd prefer they spent less of my money on waiting room snacks and post-FET flowers (really don't like those). Good to know: They are excellent at collecting payment promptly and at communicating their fees.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
$10,000 egg retrieval in 2017 $4,475 frozen embryo transfer in 2022
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Extremely strong preference for SET even when the embryos were of very poor quality. For example, he refused to transfer two CC-graded embryos together because of the risk of twins, despite the extremely low baseline likelihood of pregnancy.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Lost results
Describe the specific things that went wrong at Spring Fertility San Francisco.
Failed to obtain the results we needed to review during a consult, resulting in a wasted consult fee. Failed to order enough medications leading me to run out of medications multiple times. Failed to order bloodwork which caused me to have to have to delay lab work I needed.
7
Doctor
Nam Tran
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
7
NPS
7
Age 41
1 IVF
Poor Egg Quality
European
Income $200K - $499K
Business Executive
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Tran is a great doctor. He doesn't sugar coat things or tell you what you may want to hear but he was the most upfront and straightforward IVF doctor I worked with. I appreciated that because after a while you just want to know what you're dealing with and if there is even a chance...[he] used a "demi halt" protocol. It involved priming with Lupron for about two weeks, then going in for monitoring when day 1 of my cycle started. At that point I then started the stimulation medications: Gonal F, Menopur, Omnitrope
Spring is very good about calling on the promised days after egg retrieval to give you an update on the embryos and their progression...The nurses were sweet and I felt well cared for during the monitoring and the egg retrieval...One weakness I found with Spring was their billing department would email me a month or so after we had completed the treatment with surprise bills that weren't included in what we thought was our final bill.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is a great doctor. He doesn't sugar coat things or tell you what you may want to hear but he was the most upfront and straightforward IVF doctor I worked with. I appreciated that because after a while you just want to know what you're dealing with and if there is even a chance. I know of a few ladies who have worked with him who are in their late 30s and early 40s who have had success and that is why I decided to go to him for IVF my third round.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Ask all of your questions whenever you have time with him. He's super busy as any sought after doctor would be. Write them down ahead of time and ask them when you are at the consult or when he's at your monitoring appointment. His team is available via email but it's always best to get the info straight from him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I felt like I was not treated just as a mere number. But I also wasn't receiving tons of time, which is understandable. This is the third clinic I have been to and they all operate similarly. Doctors and nurses are busy with patients and you only get the amount of time you get.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Dr. Tran used a "demi halt" protocol. It involved priming with Lupron for about two weeks, then going in for monitoring when day 1 of my cycle started. At that point I then started the stimulation medications: Gonal F, Menopur, Omnitrope
Describe your experience with the nursing staff at Spring Fertility San Francisco.
The nurses were sweet and I felt well cared for during the monitoring and the egg retrieval.
Describe your experience with Spring Fertility San Francisco.
The clinic is good. I think the provider and feeling confident in the provider's abilities are key. Once you feel good about your doctor, most everything else is additional. One weakness I found with Spring was their billing department would email me a month or so after we had completed the treatment with surprise bills that weren't included in what we thought was our final bill. This happened twice. The first time, I was frustrated but fine with it. The second time, I felt like they should have gotten it together.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
I don't have fertility benefits. All in for one egg retrieval cycle I probably paid about 18k-20k. That included the medication package.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
N/A
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call with results
Describe the specific things that went wrong at Spring Fertility San Francisco.
Spring is very good about calling on the promised days after egg retrieval to give you an update on the embryos and their progression. One time during the very last day (day 6 I believe) we were waiting for critical information and usually the nurse called by a certain time. That time passed and the clinic was closed so I called and left a voicemail. Luckily she called me back not long after.
7
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
7
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
1 Embryo Freezing
Unexplained
Ashkenazi Jewish
Income $500K+
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Tran really cares about his patients - he spent time up front understanding our family, the # of kids we wanted, etc and tried to see me for almost all of my appointments. During the procedures like retrieval and transfer, he was especially caring and checked in on me multiple times...he can be direct and to the point, but for this type of doctor that’s really what you want and need. He cares so much about his patients and staff...
The nursing staff [at Spring Fertility] was amazing - by the end I felt like friends and I didn’t want to stop working with them. They’re super responsive and go out of their way to answer extra questions and make sure you have everything you need. What’s more, they have good relationships w the doctors and you can tell the entire clinic is really working as a team...You see your doctor almost every time, the doctors actually care about you as a human, the staff is incredibly easy to interact with...
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is an amazing doctor. At first, he’s not the “warmest” person but he truly cares about his patients and his bedside manner becomes warmer as you get to know him more - he goes out of his way to see you at every appointment possible, remembers personal details, cares a LOT about his staff, and goes above and beyond during procedures like the retrieval and transfer to really check that you’re doing ok physically and emotionally. On top of that, he’s super practical and compared to other doctors I’ve seen, is really invested in the most straightforward path to get you a child. I am fully planning to use Dr Tran again and couldn’t be happier.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don’t let Dr Tran’s initial style discourage you — he can be direct and to the point, but for this type of doctor that’s really what you want and need. He cares so much about his patients and staff.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr Tran really cares about his patients - he spent time up front understanding our family, the # of kids we wanted, etc and tried to see me for almost all of my appointments. During the procedures like retrieval and transfer, he was especially caring and checked in on me multiple times.
Describe your experience with your nurse at Spring Fertility San Francisco.
The nursing staff was amazing - by the end I felt like friends and I didn’t want to stop working with them. They’re super responsive and go out of their way to answer extra questions and make sure you have everything you need. What’s more, they have good relationships w the doctors and you can tell the entire clinic is really working as a team.
Describe your experience with Spring Fertility San Francisco.
Every clinic is going to feel a little bit of a factory as there’s way more demand for fertility services than there’s doctors. That being said, I thought spring was much better than UCSF. You see your doctor almost every time, the doctors actually care about you as a human, the staff is incredibly easy to interact with. Just across the board I really felt it was a great experience.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
N/A as my employer has fertility coverage
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr Tran refuses to do multiple embryo transfers
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
3 IVF
Unexplained
European
Income $200K - $499K
Operations
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I appreciated Dr Tan's no-nonsense, action- and solution-oriented approach... Dr Tran was there for the most important parts - consultation and determining your protocol, egg retrieval, transfer procedures, and if you're lucky - your ultrasounds...We changed my protocol after the 1st and 2nd retrieval to ensure optimal results in the 3rd one. His approach is focused on data and sharing statistics...
The clinic [Spring Fertility] is modern, clean and welcoming. Appointments are always timely and efficient, regardless of how busy they get. The staff (Doctors and nurses) are well coordinated and competent so it really doesn't matter who exactly you see at each visit...Dr Tran is focused on results. His team is highly competent, detail oriented, on top of communications, and efficient. I appreciated how they managed expectations while being kind and accommodating....
How was your experience with Nam Tran at Spring Fertility San Francisco?
I appreciated Dr Tan's no-nonsense, action- and solution-oriented approach. Many online reviews complain that they saw Dr Tran a limited amount of time and instead mostly saw his team or NPs throughout their treatment. But Dr Tran was there for the most important parts - consultation and determining your protocol, egg retrieval, transfer procedures, and if you're lucky - your ultrasounds, and that mattered most to me. His team is well coordinated and the visits were always on time and super time-efficient. Dr Tran is clearly one of the best - the procedures were always quick, flawless and painless. He managed my expectations perfectly. We changed my protocol after the 1st and 2nd retrieval to ensure optimal results in the 3rd one. His approach is focused on data and sharing statistics, and that suited me - it normalized and grounded what could otherwise be an emotional rollercoaster of a journey.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Trust the process and Dr Tran's knowledge and experience. Sometimes you may not have all the details and that's ok.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr Tran is focused on results. His team is highly competent, detail oriented, on top of communications, and efficient. I appreciated how they managed expectations while being kind and accommodating.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
We tried aygestin priming first, mid-lutheal second, and lastly - demi-halt which resulted in the most amount of viable eggs retrieved. We ended up with a total of 4 PGS-tested normal embryos. I just completed my 1st trimester of pregnancy after a single frozen embryo transfer.
Describe your experience with Spring Fertility San Francisco.
The clinic is modern, clean and welcoming. Appointments are always timely and efficient, regardless of how busy they get. The staff (Doctors and nurses) are well coordinated and competent so it really doesn't matter who exactly you see at each visit.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 31 - 32
2 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Accountant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I like that Dr. Tran answers questions candidly. He never "sugar coats." I personally am data driven and prefer facts over feelings, especially in my situation (diminished ovarian reserve at 30 yrs old), so I prefer his approach. He's kind but not warm which is fine with me considering he's supposed to be my doctor, not my friend...[eSET approach] I am doing day 3 embryos because I have so few so we will be transferring 2.
my primary nurse [at Spring Fertility] she's been amazing throughout my treatment (I've been with them for almost 4 months now). She responds thoroughly to all my questions and is also generally kind...[check insurance]Apparently, insurance contracted rates are different then self pay rates. For example, paying for my medication through insurance would have cost $9000 against my lifetime max of $20k (for ONE cycle). That doesn't even count the procedure or monitoring appts. Self pay was only $1600
How was your experience with Nam Tran at Spring Fertility San Francisco?
I like Dr. Tran because he seems very knowledgeable and data driven. I only have one complaint which is that he does not seem able to give recommendations on specific treatment protocols. I have very very low amh for my age, and at the beginning of my treatment, I didn't know if I should be trying to do multiple retrievals to get more eggs before trying a transfer. I asked what people in my situation normally do and he seemed hesitant to provide any detail and a comparison point for me. In addition, I've done 3 min stim cycles (oral medication + injections), the first two with clomid and the 3rd with letrizole because I wanted to do a fresh transfer with the last one. The first two went very well. The last failed in that my follicles did not grow. Although it's a small sample size, I would think we should want to go back to clomid and then try a FET. He wasn't able to provide much guidance for me. In that situation, I would have wanted advice. However, I think for liability reasons, they cannot "recommend" particular treatments protocols or fresh/frozen transfers so I'm not sure if this is something I can truly fault him for.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Be sure that you want a more scientific doctor as opposed to a warm and friendly doctor.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I like that Dr. Tran answers questions candidly. He never "sugar coats." I personally am data driven and prefer facts over feelings, especially in my situation (diminished ovarian reserve at 30 yrs old), so I prefer his approach. He's kind but not warm which is fine with me considering he's supposed to be my doctor, not my friend.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I've done three retrievals with Dr Tran. All three were min-stim cycles meaning 5 days with clomid or letrizole and then another 4-8 days with gonal f and menopur (150 units gonal f, 75 menopur). The first went very well- clomid seemed to work well for me and from an initial scan where only 2-4 follicles were visible, I had 6 eggs retrieved, 4 mature, 1 almost mature=3 frozen day 3 embryos; 2 ok quality, 1 good quality. That took 11 days total until trigger; 5 days of clomid and 6 days of stims. The 2nd cycle similar thing happened- I had EIGHT follicles as of day 8 of the cycle! But unfortunately at retrieval, the doctor said 2 follicles on the left prematurely ovulated and they couldn't retrieve them. So we only retrieved 5 eggs, only 3 mature and 1 almost mature. Crazy enough, the 1 that was almost mature did mature and ended up becoming a Morula (stage between day 3 and blastocyst) and I had one other good quality day 3 embryo (both frozen). That took 9 days total until trigger, 5 of clomid, 4 days stims. The 3rd was a disaster. I decided I wanted to try and fresh transfer so we switched to letrizole for the first 5 days. At day 5, I had a measly 3 follicles, one at 10mm, the other two small. Day 8, had more 6, but the largest one had only grown one mm. Day 11, I had 8 follicles but the biggest ones weren't growing. He made me go for another 3 days so in total, I did 5 days on letrizole and NINE days on stims. We ended up cancelling which I was happy about and to be honest, I was a little frustrated that they let me go that long bc it ended up doubling the cost of my medication that cycle. After that, I knew logically I should go back to using clomid. So am going to do a 4th cycle, freeze only, and then do a FET after that. Dr Tran didn't necessarily push me that way but to me, it seemed obvious (even if the sample size was small).
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Jillian)
Jill was my primary nurse and she's been amazing throughout my treatment (I've been with them for almost 4 months now). She responds thoroughly to all my questions and is also generally kind.
Describe your experience with Spring Fertility San Francisco.
Spring's facilities are clean and updated. The doctors, nurses, and receptionists were all lovely. However, Spring's billing department was frustrating to work with. The kind of insurance I have is a lifetime max. Meaning that once I've used up $20k, they won't cover anything else and we will have to pay everything out of pocket. It was very unclear what would be applied against my lifetime max. Apparently, insurance contracted rates are different then self pay rates. For example, paying for my medication through insurance would have cost $9000 against my lifetime max of $20k (for ONE cycle). That doesn't even count the procedure or monitoring appts. Self pay was only $1600! Would have been great for the billing department to have presented these options to me upfront and show how everything is broken down. The only thing they gave me upfront was a piece of paper that showed total self pay for my cycle with nothing itemized.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
First cycle cost $13,049, 2nd cost $13,165, third cost $4,854 (was just medication and monitoring appts because it was cancelled). The first two costs are generally related to contracted rates between my insurance and Spring. A portion of that is out of pocket related to medication or certain procedures that are out of network. I expect the fourth cycle to be around $13k total.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
No comments. I am doing day 3 embryos because I have so few so we will be transferring 2.
What specific things went wrong at Spring Fertility San Francisco?
  • Lost appointments
Describe the specific things that went wrong at Spring Fertility San Francisco.
Only one time did I confirm a day three baseline appointment over email with my coordinator and she forgot to schedule it. She told me I never responded but I can see via email I did. She quickly found another appointment for me though so it wasn't a big deal.
8
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
5
NPS
8
Age 39
Unexplained
South Asian
Income $200K - $499K
Entrepreneur
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
So far, we've only had the opportunity to do a virtual consultation with Dr. Tran...He was punctual, and neutral in his discussions and assessment. Very informative, and fully explained his thoughts and suggested course of action. He is patient with answering questions, and does so confidently, with no fluff...If you're looking for a doctor who will be emotionally supportive, I'm not sure he's the best fit for you...
Spring came highly recommended from several friends...Super well organized, in-house embryologists, and seems to have high-tech approaches from what we've researched...quick to answer questions, and take the time to make sure you feel comfortable with what the next steps are....For our full bundle, the estimated costs are about $18,000 not including medication and bloodwork.
How was your experience with Nam Tran at Spring Fertility San Francisco?
So far, we've only had the opportunity to do a virtual consultation with Dr. Tran and it went well. He asked us a few questions, and took the time to get familiar with information we had sent in earlier. We liked his no-nonsense straight to the point style. He is respectful, but direct, and lays out options in a very matter of fact way which we appreciated.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
If you're looking for a doctor who will be emotionally supportive, I'm not sure he's the best fit for you, but we've also only had a consult and have not experienced working with him fully. However, if you appreciate getting right to it, I think he's the one!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Due to the COVID Shelter In Place, our consultations with Dr. Tran was done virtually. He was punctual, and neutral in his discussions and assessment. Very informative, and fully explained his thoughts and suggested course of action. He is patient with answering questions, and does so confidently, with no fluff.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I've recently had an HSG test done elsewhere and tubes are open, and both our counts for egg and sperm are better than average for our age, so Dr. Tran mentioned the possibility of the tubes perhaps not functioning (not the same as being open), potential poor egg quality, or potentially something on the male end. So we are going all in with a plan to start with a new panel of bloodwork, get genetic testing done for both of us, and then proceed with IVF, including ICSI, PGS/PGD, and potentially a Saline Sonogram somewhere in this.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Kassidy)
Our experience has been with Kassidy as the coordinator, and Ebony for the finances. The team there so far has been extremely on top of it! I love how organized they all are, and are quick to answer questions, and take the time to make sure you feel comfortable with what the next steps are.
Describe your experience with Spring Fertility San Francisco.
Super well organized, in-house embryologists, and seems to have high-tech approaches from what we've researched. Spring came highly recommended from several friends, and even friends of friends, all of who provided their recommendations independently and saw success with Spring, and specifically with Dr. Tran.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
The team there was super helpful in providing a breakdown of numbers and the various packages they have. For our full bundle, the estimated costs are about $18,000 not including medication and bloodwork.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
n/a yet.
5
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 44 - 45
Poor Egg Quality
East Asian
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Tran is highly skilled, and extremely involved/immersed in what's going on. He's laser focused on delivering results, and for that reason he's crazy busy. Make the most of your time with him and other doctors by having list of questions ready before every appointment, and get questions answered during your appointment. With regards to treatment, he can be stubborn about his viewpoint/methods. But as long as you can show him that you respect his expertise, stay relax and talk through your concerns, he is open to compromise and/or break from the normal protocol.
[Spring Fertility offered a] Package deal for 3 retreivals and 1 FET...The retrievals: 1st: 9 eggs/5 embryos 2nd: 14 eggs/5 embryos 3rd: 21 eggs/ 10 embryos * all embryos are day 3...Time is always very tight, albeit efficient, at Spring. You always feel that they are trying to get through as many people as possible, all the while staying on schedule. I was aware of this prior to starting treatment, but it was still tough to deal with and get used to
How was your experience with Nam Tran at Spring Fertility San Francisco?
As others have mentioned, Dr. Trans communication style is to keep things very short and to the point. Usually, I prefer this style, but through the confusing and daunting IVF process, Dr. Trans explanations are a bit too fast and simplistic for me. The lack of detail/explanation causes confusion, and makes me feel that he's ready to rush on to the next patient.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Dr. Tran is highly skilled, and extremely involved/immersed in what's going on. He's laser focused on delivering results, and for that reason he's crazy busy. Make the most of your time with him and other doctors by having list of questions ready before every appointment, and get questions answered during your appointment. With regards to treatment, he can be stubborn about his viewpoint/methods. But as long as you can show him that you respect his expertise, stay relax and talk through your concerns, he is open to compromise and/or break from the normal protocol.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
The clinic is super efficient, almost too much so. The nurses and coordinator would respond right away for any critical or appointment related questions. However, when it comes to questions requiring more detailed explanation, I've had them completely ignore my emails (waiting over 4days), until I called them directly about the question. Also, any questions for doctors outside of appointments go thru nurses. So they either end up answering them or you have to wait to get them to forward the question to the doctor. Outside of a scheduled appointment, I've never had the doctor respond directly via email or phone call to a question. This has caused frustration since many times I had questions where the nurses did not understand the nuance of what I was asking. Finally, their financing team has been terrible-- poor and confusing explanations of costs, and slow to respond.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
3 retrievals followed by FET. Drugs: GonalF and menopur, Cetrotide, Leuprolide, and novarel. The retrievals: 1st: 9 eggs/5 embryos 2nd: 14 eggs/5 embryos 3rd: 21 eggs/ 10 embryos * all embryos are day 3
Describe your experience with Spring Fertility San Francisco.
The experience at Spring is very much in sync with the characteristics of its key founder --Dr. Nam Tran. Dr. Tran is highly skilled, and extremely involved/immersed in what's going on. Because of this, the clinic is in very high demand. The upside, is that you can feel confident that the Dr. Tran knows what he's doing and, to the best of his abilities, can deliver results. The down side of being a patient at Spring is sharing this high caliber group with lots of other folks. The clinic is growing, and there are bumps, and still lots of learning on their part. Time is always very tight, albeit efficient, at Spring. You always feel that they are trying to get through as many people as possible, all the while staying on schedule. I was aware of this prior to starting treatment, but it was still tough to deal with and get used to. Though, at times when I thought no was paying attention or didn't expect any response, key management of the team or Dr. Tran himself would get back to me on treatment (even while on extended vacation), or fixed problems right away (financial, staffing issues, etc). Being aware of this is important for anyone considering treatment at Spring. Be patient with their growth, and clearly express issues, via email or with directly with staff. They do address issues right away.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Package deal for 3 retreivals and 1 FET.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Due to my age and likely poor egg quality, Dr. Tran advises transferring multiple eggs (ie 5+ per transfer).
8
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IVF
1 Embryo Freezing
Endometriosis
Male Factor
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Tran is] not afraid to think outside the box and try new things to get you the best result. His bedside manner can be a little blunt/robotic, but you can tell his way of showing he cares is giving 110% to get you pregnant...I have severe migraine with aura, and was told I could no longer safely have any estrogen-increasing drugs due to the risk of stroke. Tran crafted a new plan to manage my stroke risk...My estrogen actually went down during stims!
Strengths [of Spring Fertility] - very intelligent physicians, not tied down by protocol/they individualize treatment for everyone, state of the art embryology lab they designed from scratch, beautiful office space. Weaknesses- disorganized nursing staff who are difficult to get in touch with...During retrieval I kind of felt like a number, nurse communication was poor. It would take 48+ to get a response to an email, and it often wouldn't even answer my question. But when I had a miscarriage, they really stepped up to the plate and went above and beyond
How was your experience with Nam Tran at Spring Fertility San Francisco?
I'm a physician assistant so I've met a lot of physicians, I can honestly say Dr. Tran is the smartest physician I've ever met. He's an absolute genius, kind of the "mad scientist" type. He's not afraid to think outside the box and try new things to get you the best result. His bedside manner can be a little blunt/robotic, but you can tell his way of showing he cares is giving 110% to get you pregnant. I've had two other fertility doctors before him, but from now on I'm only trusting Tran!
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
His bedside manner comes off a little cold at first, his way of showing he cares is to go above and beyond trying new things to get you pregnant!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
During retrieval I kind of felt like a number, nurse communication was poor. It would take 48+ to get a response to an email, and it often wouldn't even answer my question. But when I had a miscarriage, they really stepped up to the plate and went above and beyond. The nursing director personally called multiple times to check on me. The anesthesiologist worked late so I could be sedated during a D&C.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I had two cycles cancelled a different clinic before going to Tran. I have severe migraine with aura, and was told I could no longer safely have any estrogen-increasing drugs due to the risk of stroke. Tran crafted a new plan to manage my stroke risk- no birth control priming, start injections mid-cycle, and high dose letrozole during stimulation. My estrogen actually went down during stims! It worked great, no stroke and 11 blasts from one cycle (afc 12.)
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Onjira)
My nursing staff was terrible. It's the only bad thing about Spring. My nurse twice sent the wrong doses on medications (I'm do thankful I noticed) and forgot to tell me to take an antibiotic before retrieval. Emails would be answered within 48 hours less than 50% of the time, I'd have to follow up with multiple phone calls to get in touch. The one face to face meeting we had she was unable to answer basic questions about the retrieval process. I will say the nursing director, Heather, is very sweet and helped me during a miscarriage. She really went above and beyond, but the rest of the nurses I interacted with were so disappointing.
Describe your experience with Spring Fertility San Francisco.
Strengths- very intelligent physicians, not tied down by protocol/they individualize treatment for everyone, state of the art embryology lab they designed from scratch, beautiful office space. Weaknesses- disorganized nursing staff who are difficult to get in touch with
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
An embryo freezing cycle was $13,500 pls meds, I think it went up $1,000 this year. A FET is about $4,750.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I am under 35 so an basically required to do eSET at Spring. I think after 3 failed transfers or over 35 they do multiple.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Spring Fertility San Francisco.
Twice my nurse entered the wrong stim dose into my calendar, and she forgot to tell me to take azithromycin before retrieval (forgot to call it in, too.)
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 37
3 Embryo Freezing
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tran] first assessed my case in the summer of 2019. He was the second doctor to assess me for IVF. I was 37, I am BRCA1 positive, and I was told I have a diminished ovarian reserve...was VERY good at explaining that I would need several rounds of IVF if I had a hope of freezing my eggs, what the costs of that would be, and how we might manage things going forward...can actually have the luxury of filtering our embryos for the deleterious BRCA1 gene mutation...Don't expect a warm bedside manner, but expect excellent results.
The clinic [Spring Fertility] is great, convenient location, relaxing atmosphere, answers are readily available, very modern facilities. All ultrasounds are visible to the patient. All appointments started & ended on time, it was easy to coordinate...EXTREMELY efficient and professional. They have great systems, my care was handled by people who were always aware of where I am in my treatment...Total costs for 3 rounds of IVF, genetic testing, egg freezing and one implantation were close to $60,000.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran first assessed my case in the summer of 2019. He was the second doctor to assess me for IVF. I was 37, I am BRCA1 positive, and I was told I have a diminished ovarian reserve. This was the conclusion at UCSF, which dr. Tran confirmed. Both dr. Tran and the other clinic were not optimistic about my chances of getting embryos, however, dr. Tran was VERY good at explaining that I would need several rounds of IVF if I had a hope of freezing my eggs, what the costs of that would be, and how we might manage things going forward. We decided to go ahead with one round of egg retrieval, and move forward depending on the result. Unbelievably enough, the first round was successful beyond all our plans & expectations, with 12 eggs retrieved during the first cycle alone. We understood that we are in a whole different ballgame, and given that there is no problem harvesting my eggs, we can actually have the luxury of filtering our embryos for the deleterious BRCA1 gene mutation. This result is life changing. We went ahead with further two rounds of egg retrieval and embryo freezing. We managed to get enough eggs to produce 10 day 6 blastocysts. Out of those, 5 were free of BRCA1. Hooray! We went ahead and implanted our first embryo 2 months ago. Knock on wood, things went very well. I am 38, and this is my first pregnancy. I am over the moon! The result speaks for itself. The experience, though by no means physically pleasant, was as efficient, easy and painless as it could possibly be. There was no time when I didn't know what the next step was. All decisions were pretty clear, at each fork in the road, I knew what my options were. The clinic was easy to reach. They were always on top of things, nobody was ever confused (clearly they have a great system of patient records). All appointments were fast and on time. I am really really pleased with how things went, would recommend Dr. Tran to my best friend 100 times, if they ever had trouble conceiving.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't expect a warm bedside manner, but expect excellent results.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I felt that the clinic was EXTREMELY efficient and professional. They have great systems, my care was handled by people who were always aware of where I am in my treatment, and what the next steps were, I was never in the dark. Dr. Tran doesn't have the warmest manner, but that was a minor factor, given how well my care was handled.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Onjira Dharmasukrit)
Onjira was excellent, easy to reach, had the correct answers, was always on top of things. Great nurse to work with. 100% recommend.
Describe your experience with Spring Fertility San Francisco.
The clinic is great, convenient location, relaxing atmosphere, answers are readily available, very modern facilities. All ultrasounds are visible to the patient. All appointments started & ended on time, it was easy to coordinate.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Total costs for 3 rounds of IVF, genetic testing, egg freezing and one implantation were close to $60,000. Nothing was covered by insurance.
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
1 IVF
PCOS
Unexplained
3rd of 3 Docs
7 IUI With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
I had failed multiple IUI cycles elsewhere already. Based on my ethnicity and a combination of PCOS and unexplained infertility, and with some other considerations (like limited sperm vials to work with) I was recommended [by Dr. Nam Tran] an antagonist protocol for a freeze-all cycle and FET. We opted for PGS just because we could. We ended up having to adjust medications downwards because I was responding too well. Got more of everything than estimated - eggs, fertilized #, day 3, day 5/6. FET was a letrozole-assisted cycle and succeeded on the first try...He had a VERY, very, very, very strong preference for eSET due to my age and PGS-tested AA grade embryos.
I had nothing but excellent experiences with all the nursing staff [at Spring Fertility]. Every question I had was answered, even at 9pm at night, and all communications were timely...18k for stimulation/retrieval including icsi and pgs. around 4k for medications. 4500-5000 for FET. then $950 for saline sono and $450 for the last appointment to confirm pregnancy before graduating to my regular OB...I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.
How was your experience with Nam Tran at Spring Fertility San Francisco?
I absolutely loved Dr. Tran. He was super straightforward, answered all my questions and beyond, and performed all procedures skillfully. He was also very respectful of me and my partner at every opportunity. It is a pretty rare situation that I leave a serious conversation with a doctor feeling pretty good about everything - even if the answer isn't necessarily what i wanted - but somehow he managed to make that happen.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
I spend a lot of my time dealing with healthcare advocacy for others, so Dr. Tran's bluntness was a big positive. But if that's not working for you, I would highly recommend Dr. Harris, who I think was my favorite for bedside manner out of all the doctors at Spring that I saw in brief.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
The attention to detail and the way everyone communicated with me felt very personalized. Everything from consideration of names and pronouns, to timely updates.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I had failed multiple IUI cycles elsewhere already. Based on my ethnicity and a combination of PCOS and unexplained infertility, and with some other considerations (like limited sperm vials to work with) I was recommended an antagonist protocol for a freeze-all cycle and FET. We opted for PGS just because we could. We ended up having to adjust medications downwards because I was responding too well. Got more of everything than estimated - eggs, fertilized #, day 3, day 5/6. FET was a letrozole-assisted cycle and succeeded on the first try.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette Perez)
I had nothing but excellent experiences with all the nursing staff. Every question I had was answered, even at 9pm at night, and all communications were timely.
Describe your experience with Spring Fertility San Francisco.
I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
18k for stimulation/retrieval including icsi and pgs. around 4k for medications. 4500-5000 for FET. then $950 for saline sono and $450 for the last appointment to confirm pregnancy before graduating to my regular OB.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
He had a VERY, very, very, very strong preference for eSET due to my age and PGS-tested AA grade embryos.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 42
3 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nam Tran is] not going to waste your time with un-substantiated rabbit holes...The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary...made a last-second decision to do ICSI with one of our retrievals. He clarified why and I'm fine with the rationale, but would have liked to know in advance.
[Spring Fertility has a] Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar...My experiences with the entire team were incredibly positive with the exception of Yvette. While she was very competent, her demeanor was lacking in compassion. Her delivery of our - positive!!! - pregnancy blood test results sounded like she was telling me my puppy died. TWICE...The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary.
How was your experience with Nam Tran at Spring Fertility San Francisco?
The proof is in the pudding. I'm a 42-year old woman, using my own eggs and husband's sperm, and am currently 20-weeks pregnant after a single embryo transfer! Dr. Tran is matter-of-fact and VERY data-based meaning he doesn't waste time with frivolous treatment without proven efficacy. After two failed transfers in LA, my doctor there had me going down rabbit holes. Not so with Dr. Tran! He reads all of the studies so you don't have to. At the same time Dr. Tran really, really cares about your outcomes. I have video of Dr. Tran in our first ultrasound, grinning from ear-to-ear. As we're all first laying eyes on our baby to be, Dr. Tran is ecstatically exclaiming "you've got a one good one!"
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't be afraid to ask questions and be open to data-based answers. Like I said, he's not going to waste your time with un-substantiated rabbit holes.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
1. Dr. Tran REALLY cares--I have a photo of him grinning from ear to ear as he is conducting my first ultrasound post-transfer, confirming our pregnancy! 2. The entire team converses with you in calming, collegial, layman's terms. 3. Every time I walked into the clinic, I was greeted with my name (without looking at the chart). 4. The demeanor of doctors, nurses, and staff, along with the physical setup of the office, are all very peaceful (i.e., designed with the human being in mind).
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette)
My experiences with the entire team were incredibly positive with the exception of Yvette. While she was very competent, her demeanor was lacking in compassion. Her delivery of our - positive!!! - pregnancy blood test results sounded like she was telling me my puppy died. TWICE.
Describe your experience with Spring Fertility San Francisco.
Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
We chose eSET because of my risk factors: age and two previous ectopic pregnancies. That was absolutely the right thought process and decision!
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility San Francisco.
Dr. Tran made a last-second decision to do ICSI with one of our retrievals. He clarified why and I'm fine with the rationale, but would have liked to know in advance.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
5
Age 33
1 IVF
Ashkenazi Jewish
Income $50K - $99K
5th of 5 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. ... I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary.
pring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too! ... Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. Infertility is an emotional journey, and we look to our doctors for support. Many times during my care I felt like he didn't have enough capacity for me, and he was taking on too many patients. In the worst of times, I felt abandoned by him as my doctor. He is present at appointments, but his time is rushed. Appointments have become difficult to schedule due to his split time between Redwood City and SF offices, and I have even had major procedures rescheduled last minute to accommodate his busy schedule.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Get to know your nurse, because Dr. Tran will not be available to you beyond your appointments. Be direct in your questions. Don't let yourself get rushed, or brushed off - speak up for yourself. You may need to ask questions multiple times to get the answer you need. Find a good therapist to help with the emotional stuff - you will need it.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is smart, but we've been disappointed in his bedside care. As long as appointments and/or procedures go as planned, he is a fine, friendly doc. But when things get complicated (as they often do with IVF), he seems to lack patience, and is reluctant to verbalize his reasoning for making treatment decisions. We had a heart wrenching complication during our cycle, and Dr. Tran never went out of his way to check in on us. The only time we ever heard from him was during scheduled appointments, which were always rushed. If that's not being treated like a number, I don't know what is.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary. He isn't super proactive - which may be partially due to his lack of time. If you're looking for a doc that will be extremely thorough, and give you all the bells and whistles, he many not be the doc for you.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Laurel)
We never met our nurse and care coordinator in person, so it always felt detached, but overall kept decent rapport. Unfortunately we had several missteps with medications, treatment calendar information, etc. which caused some lost trust. Since the doctors are inaccessible beyond appointment hours, questions around treatment, etc. had to go through the nurse, which can get frustrating. Nursing staff at the clinic seems inexperienced overall, but there are some great gems if you can find them/get their time.
Describe your experience with Spring Fertility San Francisco.
Spring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too!
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
We had some insurance coverage, but about $46-50k for retrieval, $6k for transfer, $800 for meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I wasn't given an option - single embryo transfers only
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility San Francisco.
Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
5
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
5
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
8
Age 41
2 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Be prepared with a list of questions to get the most out of your visits with Dr. Tran. We had most of our monitoring visits with him personally, but they're routine in nature and quick,...the whole reason we did IVF was the genetic test at D5/6 so we can minimize the risk miscarriage. The mid-luteal protocol didn't allow for a Day 3 transfer...He is strong with the numbers and the science behind this, which was important to my spouse particularly, but also showed great understanding and willingness to listen and consider not only new information but our desires about the ivf cycle we were undergoing as well as next steps. His team of nurses was phenomenal - accessible, understanding and compassionate.
team of nurses [at Spring Fertility] was phenomenal - accessible, understanding and compassionate...Dealing with the billing department at Spring was the most stressful and painful experience, an unwelcome one too given how taxing the IVF process already is. Inquires required multiple follow-ups before Spring would respond (sometimes 2-3 weeks later)...This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.
How was your experience with Nam Tran at Spring Fertility San Francisco?
What I mostly appreciated about Dr. Tran was his willingness to listen and adjust the treatment as new information came in and we wanted a change in direction. I think there's a lot of ego in this field and his flexibility was refreshing. He is very keep on the mid-luteal protocol. At the beginning he was reluctant to share what approach he'd take, stating that he doesn't care what the protocol is called, but whether it is appropriate for us, but ultimately took the approach he seems to be known for. We experienced a setback with unusually high drop in embryos in the lab (b/n D3 and D5/6). He was upfront about how unexpected that result was and presented a solution, without throwing the stats based on my age in my face, which I appreciated. Ultimately, we didn't get to an embryo transfer with him. He very candidly shared his opinion that our embryos had a better chance in my uterus, which is what we came to realize, and showed that he had our interest at heart. This is not where the clinic makes money, so he won my full trust with this recommendation.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Be prepared with a list of questions to get the most out of your visits with Dr. Tran. We had most of our monitoring visits with him personally, but they're routine in nature and quick, so I found myself following up with the nurses with follow-up questions I didn't get to or didn't think of during the visits.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran showed interest in and concern about our individual journey to parenthood. He is strong with the numbers and the science behind this, which was important to my spouse particularly, but also showed great understanding and willingness to listen and consider not only new information but our desires about the ivf cycle we were undergoing as well as next steps. His team of nurses was phenomenal - accessible, understanding and compassionate.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
We had to IVF cycles with mid-luteal protocol, with moderate to low doses. I had 8-9 follicles at baseline, and given that there wasn't much potential beyond that, it was important for me to not get overly medicated (some other fertility doctors we consulted with in our research mentioned "aggressive" protocol, which was a big turnoff). Dr. Tran took a moderate approach and adjusted down given my good response in the first cycle. The meds were 225 IU Gonal-F and 150 IU Menopur. Great response initially - of 8 follicles we retrieved 8 mature eggs, 7 fertilized with ICSI. Second time less so - of 9 follicles, we retrieved 4 and only 2 mature eggs which were fertilized. "0" embryos at Day 5/6, however, and the whole reason we did IVF was the genetic test at D5/6 so we can minimize the risk miscarriage. The mid-luteal protocol didn't allow for a Day 3 transfer. Seems like our embryos can't make it beyond that in lab environment.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette)
My IVF nurse was phenomenal - responsive, knowledgeable, caring - just on top of her game in every sense. Yvette was super helpful and patient with all my questions, and they were many as I kept reading and educating myself. Same goes for my coordinator Nichakorn.
Describe your experience with Spring Fertility San Francisco.
I definitely felt that I was getting personal care. This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
We went through insurance as we had some coverage (with a lifetime max). Still unsure of the total out-of-pocket costs for either cycle due to the messy billing. Dealing with the billing department at Spring was the most stressful and painful experience, an unwelcome one too given how taxing the IVF process already is. Inquires required multiple follow-ups before Spring would respond (sometimes 2-3 weeks later). They simple didn't address/ignored some direct questions. Last but not least, they said they'd do the billing in a certain way for our second cycle, but didn't do so despite the agreement we had reached on that. Super frustrating experience, and I am still entangled in this two months after treatment.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
eSET was the considered approach but we didn't have a single embryo for transfer.
9
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 32
3 IUI
European
Income $50K - $99K
Accountant
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I am early 30s with good stats, and his strategy was 3 unmedicated IUIs, then (if no pregnancy) 3 medicated IUIs, then potentially move on to IVF. ... now that I have had 3 unsuccessful IUIs, Dr. Tran thinks I should do one before beginning the more involved and expensive process of medicated IUIs. ... I have only ever seen Dr. Tram in person once, at my initial consult. ...
Strengths: friendly, easy to make appointments, knowledgeable staff [Spring Fertility] Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.
How was your experience with Nam Tran at Spring Fertility San Francisco?
I have only ever seen Dr. Tram in person once, at my initial consult. My IUIs were done by different doctors, and all other information has been conveyed through nurses and my patient coordinator. However I feel like I’m getting the care I need, and if I move on to IVF, I believe I will see him more.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
His primary focus is IVF, so if you are starting with IUI, you might not see him for many of your appointments. However he will still be involved in your care, and it’s easy to get answers to questions via your patient coordinator.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Along with the doctors and nurses, I was assigned a “patient coordinator” who is available to answer all my questions. Being able to go through this one person who knows me and my treatment history makes me feel much more connected to my treatment. It makes t easier to ask questions, so I understand more of what is going on. And everyone is always very responsive and friendly.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I am early 30s with good stats, and his strategy was 3 unmedicated IUIs, then (if no pregnancy) 3 medicated IUIs, then potentially move on to IVF. I have had three unsuccessful IUIs. I am now going to have an HSG test. I elected not to have one before beginning initial treatment, but now that I have had 3 unsuccessful IUIs, Dr. Tran thinks I should do one before beginning the more involved and expensive process of medicated IUIs. Depending on the results of the HSG test, I will either move on to the planned medicated cycles, or look at IVF.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Brittany Delacruz)
Great! Very responsive and quick to answer questions. Also very warm and friendly.
Describe your experience with Spring Fertility San Francisco.
Strengths: friendly, easy to make appointments, knowledgeable staff Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Monitoring ultrasounds—$400 IUI— Around $800
9
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5