Nam Tran

There was one instance when a nurse that I worked with briefly sent me conflicting information related to my protocol; however, after calling the clinic directly my questions and concerns were immediately addressed.

Issues were described under the nursing staff section

We had one instance where we had to call back and clarify a miscommunication about an embryo report. However literally every other communication (probably more than 100 contacts between appointments, emails, and phone calls) was timely and accurate.

Getting the doctors to perform tests or think about diagnostics beyond IVF is darn near impossible. And getting results from any tests, answers to any questions, or follow up on paperwork transfers required me to pester and bother the staff far more than I should have had to.

Covered in previous question.

I've noted these in previous questions but: -IUIs 1-3 the nurse didn't call my RX into the pharmacy and I had to pay out of pocket to get it locally in time and insurance wouldn't reimburse IVF #1: They never called with results after monitoring appointments. Took all day to get news after egg retrieval. IVf #1: Not thrilled that most of our embryos didn't survive and they didn't bother to tell us until we were there ready and excited for our transfer IVF #1: UCSF asserts that they are supportive of Eastern medicine practices like acupuncture if the patient wants and you can make arrangements to do this at the clinic. I called days before my transfer to make arrangements for having acupuncture before and after the transfer itself. We arrived over an hour before the transfer as instructed but they just had us wait. We sat in the waiting room for an hour and had to delay the transfer because they couldn't seem to find a room to put us in. Every 20 minutes or so I would ask but they would just tell me someone was coming to get me. The nurse then came out to take me to my transfer and I explained I'd be sitting there for an hour waiting to do acupuncture and I really wanted to do that first since it was our plan, and I was paying someone for their time. She was pretty annoyed about it. It was a lot of stress during a time that should NOT have been stressful. They ended up putting us in a freezing cold sterile room with bright lights (great for acupuncture and relaxing). -IVF #2 the nurse we worked with on all our IUIs and IVF #1 tried to sign us up for IVF Orientation forgetting we'd already done it. -IVF #2 the nurse dialed in for our phone appointment. The whole point of the appointment was to review the calendar but she had forgotten to send it to me and it wasn't actually ready so she had to reschedule -IVF #2 my protocol said one thing and the voicemail they left said another regarding the trigger shot IVF #2 our final phone appointment with the doctor, he never showed up. We had to call the after-hours line and have him paged. No explanation or apology for missing the appointment (and this was the appointment where he told us we probably shouldn't move forward with anymore ART)

The appointment and scheduling needs work. Taking time away from work for an in office visit is already an inconvenience. I mentioned the two times when the automated voicemail said to come in when I could have had a 15-30 min phone call instead. Also there were a couple times when I was in the waiting area for 20-30 min and had to keep checking in so they'd remember to let me into see someone.