Rated 8.1
Strongly recommend: 62%Neutral: 16%Don't recommend: 21%8.1
62% strongly recommend
89 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.5
7.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Iowa
Residency
UCSF
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Nam Tran works in 2 offices at

Spring Fertility San Francisco
Rated 8.9
Strongly recommend: 77%Neutral: 14%Don't recommend: 9%8.9

Explore Clinic
San Francisco
1 Daniel Burnham Court
San Francisco, CA 94109
Redwood City
570 Price Avenue
Redwood City, CA 94063
Nam Tran works at

Spring Fertility Silicon Valley
Rated 8.7
Strongly recommend: 78%Neutral: 5%Don't recommend: 17%8.7

Explore Clinic
Silicon Valley
550 Lakeside Dr
Sunnyvale, CA 94085

89 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 37
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Doctor
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran is a thoughtful and compassionate doctor. He explained things very clearly and was straightforward about the challenges he anticipated in our case, which I really appreciated. He updated us at every step so I never felt confused about what to expect. Overall he gave us very realistic expectations...I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
The best thing about Spring was the care felt very personal. Everyone knew our names, and even the embryologist came to introduce himself before our egg retrieval. I felt very cared for throughout the entire process...Allie was friendly, caring, and compassionate. She always responded very promptly to questions and was very clear in her instructions regarding medication dosing, etc...I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is a thoughtful and compassionate doctor. He explained things very clearly and was straightforward about the challenges he anticipated in our case, which I really appreciated. He updated us at every step so I never felt confused about what to expect. Overall he gave us very realistic expectations.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Ask all of your questions! He is well-informed on advances in fertility care and applying new data to individual patients.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran and his staff always treated me like an individual. They all knew details of my case, and seeing a Dr at all of my monitoring visits made me feel like they took my cycle seriously and wanted to individualize the treatment course.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Allie)
Allie was friendly, caring, and compassionate. She always responded very promptly to questions and was very clear in her instructions regarding medication dosing, etc.
Describe your experience with Spring Fertility San Francisco.
The best thing about Spring was the care felt very personal. Everyone knew our names, and even the embryologist came to introduce himself before our egg retrieval. I felt very cared for throughout the entire process.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
$16,000
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Tran educated us thoroughly on the risks and benefits of multiple embryo transfer vs eSET and ultimately the decision was up to us.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
10
Age 33
1 IVF
Male Factor
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
He [Dr Tran] is pragmatic and to the point. We had a simple issue to address and he had the answers. He ordered the right tests to get us the answers. There was not a lot of hand holding, but I didn't feel like I needed it. He kept it simple....He spent a good amount of time with us in the beginning. And any time I ran into him in the hall during monitoring he remembered me and my case despite the fact that he sees tons of patients a day.
I had a good experience [at UCSF], but I have nothing else to compare it to. The clinic felt like a spa. Especially the egg retrieval area. I always felt like I was in good hands even with the other doctors I saw. It was actually nice to see multiple doctors during the stim phase. I had a chance to get different opinions of how the cycle was going. The nurse staff was all friendly and sweet. Payment was straight forward.
How was your experience with Nam Tran at UCSF?
He is pragmatic and to the point. We had a simple issue to address and he had the answers. He ordered the right tests to get us the answers. There was not a lot of hand holding, but I didn't feel like I needed it. He kept it simple.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
Ask the questions you want to ask. He will have a good answer.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
He spent a good amount of time with us in the beginning. And any time I ran into him in the hall during monitoring he remembered me and my case despite the fact that he sees tons of patients a day.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I stimmed for 11 days, then had an egg retrieval and had a fresh transfer on day 5. So far it was a classic straight forward IVF cycle.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga Salamaca)
She did a good job, was on top of things and called me back right away to answer questions. I get a little flustered that they called to tell me the dose change, I wish she just e-mailed me so I could double check later at night when I was given the shots. But I think this is more hospital protocol than her fault.
Describe your experience with UCSF.
I had a good experience, but I have nothing else to compare it to. The clinic felt like a spa. Especially the egg retrieval area. I always felt like I was in good hands even with the other doctors I saw. It was actually nice to see multiple doctors during the stim phase. I had a chance to get different opinions of how the cycle was going. The nurse staff was all friendly and sweet. Payment was straight forward.
Describe the costs associated with your care under Nam Tran at UCSF.
About $12,000
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
9
Age 37 - 40
4 IUI
3 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
We had a complicated case of unexplained infertility and Dr. Tram talked us through so many potential options and things to try, always giving us a cost benefit analysis so we could make informed decisions. He was willing to try new things, experimental and things just being explored, and was open about them all, giving us the option to decide with his advise. We trusted him and maybe more importantly felt he trusted us.
[UCSF Fertility] is a big busy clinic and you see a lot of different practitioners. After years of care here I felt known by them all, but if you like a more top to bottom by the same small team kind of care, this isn't a fit for you...All the nurses we worked with were compassionate and caring. They also knew their stuff!...The only real issues I had were with billing. Billing Dept was terrible.
How was your experience with Nam Tran at UCSF?
We has a complicated case of unexplained infertility and Dr. Tram talked us through so many potential options and things to try, always giving us a cost benefit analysis so we could make informed decisions. He was willing to try new things, experimental and things just being explored, and was open about them all, giving us the option to decide with his advise. We trusted him and maybe more importantly felt he trusted us.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
He is straightforward and dry (sense of humor-wise ). Perfect for us, but not for everyone.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
I loved Dr. Tran. He was always frank and we were an upsetting case for him...trying everything and finding no answers and no babies for so long. Our last few cycles, he did all our retrievals and transfers whether it was his week to do procedures or not. He was very invested in our care and our outcomes...cared about our mental health, our desires, our goals etc. I felt respected and understood as well as advised well.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)
All the nurses we worked with were compassionate and caring. They also knew their stuff!
Describe your experience with UCSF.
It is a big busy clinic and you see a lot of different practitioners. After years of care here I felt known by them all, but if you like a more top to bottom by the same small team kind of care, this isn't a fit for you.
What specific things went wrong at UCSF?
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
The only real issues I had were with billing. Billing Dept was terrible.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Graphic Designer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
I really delt that Dr. Tram was looking out for us but overall the whole experience still felt like we were part of a very structured, orderly system.... Dr. Tran was very professional and honest and helpful. He also checked in on us while he was on vacation (during our hormone injection cycle) which was not necessary but I truly appreciated at the time to know our unique case was being looked after. Forever grateful to this man for our beautiful, healthy child.
Strengths — top notch clinic [UCSF] in san francisco, doctors with proven track records of success, well funded and organized. Weaknesses... overall it felt like we were one of thousand being treated at any given time and we HATED having to attend the crowded introduction seminar at the beginning. That felt really weird and impersonal to us.... Pretty sure we spent 30K when all was said and done. There were all the initial tests for both of us, then genetic counseling, IVF with ICSI plus TESE sperm retreval from an on-site urologist.
How was your experience with Nam Tran at UCSF?
Dr. Tran was very professional and honest and helpful. He also checked in on us while he was on vacation (during our hormone injection cycle) which was not necessary but I truly appreciated at the time to know our unique case was being looked after. Forever grateful to this man for our beautiful, healthy child.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
n/a
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
I really delt that Dr. Tram was looking out for us but overall the whole experience still felt like we were part of a very structured, orderly system. Which I realize may be necessary and ultimately we were happy with our care.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I don’t really recall
Describe your experience with UCSF.
Strengths — top notch clinic in san francisco, doctors with proven track records of success, well funded and organized. Weaknesses... overall it felt like we were one of thousand being treated at any given time and we HATED having to attend the crowded introduction seminar at the beginning. That felt really weird and impersonal to us.
Describe the costs associated with your care under Nam Tran at UCSF.
Pretty sure we spent 30K when all was said and done. There were all the initial tests for both of us, then genetic counseling, IVF with ICSI plus TESE sperm retreval from an on-site urologist.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
We were surprised when they recommended two the morning of transfer but by then we only had three embryos so we agreed with the rationale. Happily ended up with a singleton birth.
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 36 - 37
East Asian
Income $500K+
Engineer
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran's protocol starts from mid-luteal after ovulation, and treatment is gradually stepping down with Gonal F and Menupur...Dr Tran is super smart, efficient and has his own expertise and character that rarely seen in my previous fertility Doctors. He takes care of you, and also provides confidence. So when you see him, you will feel there is hope and success...
The strength of spring [Spring Fertility] is the innovative treatment that Dr. Tran and his care team provided...If you have failed 300/150 GonalF/Menupur, I would recommend Spring which you can try a optimized protocol and might get a surprising good results...Dr. Tran's protocol starts from mid-luteal after ovulation, and treatment is gradually stepping down with Gonal F and Menupur...
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr Tran is super smart, efficient and has his own expertise and character that rarely seen in my previous fertility Doctors. He takes care of you, and also provides confidence. So when you see him, you will feel there is hope and success.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
He will provide you personalized care and will result the best outcome and better care compared with other bay area IVF clinic.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Dr. Tran's protocol starts from mid-luteal after ovulation, and treatment is gradually stepping down with Gonal F and Menupur.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Bridget)
All the best
Describe your experience with Spring Fertility San Francisco.
The strength of spring is the innovative treatment that Dr. Tran and his care team provided. I have reviewed hundreds of protocol on FertilityIQ and other sources shared by patients after my first IVF failed from another clinic. Most clinic just use 300/150 flat dose for patients, and many failed completely but the doctors will repeat the same treatment again and again with some other added medicines. If you have failed 300/150 GonalF/Menupur, I would recommend Spring which you can try a optimized protocol and might get a surprising good results.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Fully covered by insurance
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 16 Eggs Frozen
NPS
6
NPS
6
Age 34
5 Egg Freezing
Black or African-American
Income $100K - $199K
Marketer or PR
2nd of 3 Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Tran is a] Very candid and honest doctor, no fluff. But in an emotional situation that was unexpected, would have appreciated some fluff and guidance on anything at all that I could have done to improve my chances...went through the procedure five times and each time left crying...was hoping for is more hope and someone who would have a little more energy around changing my treatment plan each time.
Really nice looking office [ Spring Fertility]. Friendly front desk staff. Sometimes communication wasn’t clear (as to next steps). Would have liked a bit more clarity and organization, but then it was a fairly new office so it might be better now...Very expensive but my insurance covered it...would have appreciated some fluff and guidance on anything at all that I could have done to improve my chances. I went through the procedure five times and each time left crying
How was your experience with Nam Tran at Spring Fertility San Francisco?
Very candid and honest doctor, no fluff. But in an emotional situation that was unexpected, would have appreciated some fluff and guidance on anything at all that I could have done to improve my chances. I went through the procedure five times and each time left crying. It’s not their fault, but I guess what I was hoping for is more hope and someone who would have a little more energy around changing my treatment plan each time.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Fiercely advocate for yourself and do your own research!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I’m sure the doctor was great but the whole process was emotionally exhausting and I would have liked a lot more detail and support on what I could do (he just basically said nothing)
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I’m not sure; can’t remember the treatment plan but I know I went through it five times, took shots morning and evening.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
Very friendly and communicative
Describe your experience with Spring Fertility San Francisco.
Really nice looking office. Friendly front desk staff. Sometimes communication wasn’t clear (as to next steps). Would have liked a bit more clarity and organization, but then it was a fairly new office so it might be better now. Not sure what else to mention it to say here.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Very expensive but my insurance covered it
6
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Spring Fertility San Francisco
San Francisco - SOMA
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 42
3 Egg Freezing
Surrogacy
Unexplained
European
Income $500K
Investor
3rd of 3 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I was treated as if I was his most important patient. My outcome was as important to him [Dr. Nam Tran] as it was to me...He is incredibly warm and caring. He is elated when your results are good and so sad when they don't . work out. But above all else he tells you the truth and will never lead you to believe something false because it makes you feel better. He will design your treatment with you in mind to get the best possible outcome.
I have been to other clinics that are run like a factory. Spring is warm, intimate and run so well. You are seen on time and you are never left wondering with questions. You are treated like family, not like a number...My [nurse] is an excellent communicator. She goes above and beyond for the patients in her care...My outcome was as important to him [Dr. Nam Tran] as it was to me...He is incredibly warm and caring.
How was your experience with Nam Tran at Spring Fertility San Francisco?
A lot of people say that he isn't warm or doesn't have a great beside manner. I would completely disagree. He is incredibly warm and caring. He is elated when your results are good and so sad when they don't . work out. But above all else he tells you the truth and will never lead you to believe something false because it makes you feel better. He will design your treatment with you in mind to get the best possible outcome.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
He will tell it to you straight. And even if your odds are not great he will do everything in his power to get you a good result. He does not shy away from tough cases.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I was treated as if I was his most important patient. My outcome was as important to him as it was to me.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: My Lee)
My is an excellent communicator. She goes above and beyond for the patients in her care.
Describe your experience with Spring Fertility San Francisco.
I have been to other clinics that are run like a factory. Spring is warm, intimate and run so well. You are seen on time and you are never left wondering with questions. You are treated like family, not like a number.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
9
Age 37 - 38
2 IVF
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Both Dr. Tran and his staff [Spring Fertility] has been very responsive and informative with all of my questions....Dr. Tran Is very knowledgeable, informative and caring. I have been through 2 cycles with with Dr. Tran but I unfortunately both had negative results but he has guided me along the way and has answered every question I’ve had.
The one thing I love most about this clinic [Spring Fertility] is the connivence. They have multiple offices across the Bay Area and I’ve been able to go to one just a few minutes from my job which has been extremely helpful considering there are a ton of appointments. The only time I would have to go to the main clinic is for the big procedures which I don’t mind.... My Nurse has been very helpful and informative. Most of my questions are usually answered within a couple of hours. She’s very knowledgeable and knows my next steps.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran Is very knowledgeable, informative and caring. I have been through 2 cycles with with Dr. Tran but I unfortunately both had negative results but he has guided me along the way and has answered every question I’ve had.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Come prepared with your questions and make sure you’re comfortable with Dr. Tran and the clinic.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Both Dr. Tran and his staff has been very responsive and informative with all of my questions.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Sorry, I don’t remember.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: My Lee)
My Nurse has been very helpful and informative. Most of my questions are usually answered within a couple of hours. She’s very knowledgeable and knows my next steps.
Describe your experience with Spring Fertility San Francisco.
The one thing I love most about this clinic is the connivence. They have multiple offices across the Bay Area and I’ve been able to go to one just a few minutes from my job which has been extremely helpful considering there are a ton of appointments. The only time I would have to go to the main clinic is for the big procedures which I don’t mind.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Each round is roughly around 10,000.00 (not including medication)
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
N/A
8
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 34 - 35
2 IUI
2 IVF
Poor Egg Quality
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Tran is a busy man so have to take all my questions with me for the day. He does make time for me when I need to talk or have so much questions, but don’t get to see him at all my appointments. It would be nice to have him to all my appointment but I understand that he is a busy man and he does most of the clinic in SFO. ... Well for start he talks in a manner you understand very step on the treatment. Makes you fell like a person and not just another woman coming through.
Good nurse that is loving and caring , with an understanding. Making sure you get to know the doctors as dr Tran will not be there [Spring Fertility San Fran] all the time. Go prepared with all the questions and any other medical questions you may have ... She [nurse] is my go to person makes everything easy. I don’t have to wait to call her, she does it all on time and answers all my questions and emails me on the day. She is so easy to communicate with, finally she is never busy to take my call.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr Tran is a busy man so have to take all my questions with me for the day. He does make time for me when I need to talk or have so much questions, but don’t get to see him at all my appointments. It would be nice to have him to all my appointment but I understand that he is a busy man and he does most of the clinic in SFO.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Take all your questions with you. Write them down and so you remember them all.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Well for start he talks in a manner you understand very step on the treatment. Makes you fell like a person and not just another woman coming through.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Can’t remember them all sorry
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Lee)
She is my go to person makes everything easy. I don’t have to wait to call her, she does it all on time and answers all my questions and emails me on the day. She is so easy to communicate with, finally she is never busy to take my call.
Describe your experience with Spring Fertility San Francisco.
Good nurse that is loving and caring , with an understanding. Making sure you get to know the doctors as dr Tran will not be there all the time. Go prepared with all the questions and any other medical questions you may have
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
No sorry
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Single transfer
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
2 Fertility Medications
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $200K - $499K
Business Executive
2nd of 2 Docs
6 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Tran seemed to view me as an individual, and was willing to try unconventional protocols. He was also mindful of cost issues as I was self pay at his office. He was also very responsive to my requests, and was available for appointments with relatively short notice...He is open to experimentation, and trying unconventional protocols.
Everyone in the office knows my name. When I come in the receptionist greets me by name. Dr. Tran knows me, and talks to me honestly and compassionately. He was also really honest about conditions that others had dismissed and made really good referrals to other doctors...They were attentive to my queries. I generally received a response immediately or within a few hours. They also seemed to be informed on me as a patient, and were very clear about the information that they were able to provide, and when they needed to consult the doctor.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran seemed to view me as an individual, and was willing to try unconventional protocols. He was also mindful of cost issues as I was self pay at his office. He was also very responsive to my requests, and was available for appointments with relatively short notice.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
He is open to experimentation, and trying unconventional protocols.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Everyone in the office knows my name. When I come in the receptionist greets me by name. Dr. Tran knows me, and talks to me honestly and compassionately. He was also really honest about conditions that others had dismissed and made really good referrals to other doctors.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Allie Bell)
They were attentive to my queries. I generally received a response immediately or within a few hours. They also seemed to be informed on me as a patient, and were very clear about the information that they were able to provide, and when they needed to consult the doctor.
Describe your experience with Spring Fertility San Francisco.
It is very easy to get appointments. All procedures are handled by the doctors. They are super responsive.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
$7500 +meds
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 35
2 IVF
Unexplained
East Asian
Income $200K - $499K
Doctor
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Nam Tran] was very invested in our outcome and was genuinely disappointed when we had bad results. He has a wry sense of humor, which really helped us gel with him.... He is clearly very dedicated to the clinic. Always available (e.g. by email or phone) to discuss any questions we might have. He may not be the hand-holding type, but it was obvious that he really cared about our outcomes.
Very patient-centered. They [Spring Fertility] actually do work around your schedule!... Allie [a nurse] is the best! I think she's a bit over-worked now as response times have gotten slower, but for anything time-sensitive, she's always been right on the ball.... Don't expect to have your hand held, but do know that you are in great hands.... $18000 with ICSI+ meds
How was your experience with Nam Tran at Spring Fertility San Francisco?
He is clearly very dedicated to the clinic. Always available (e.g. by email or phone) to discuss any questions we might have. He may not be the hand-holding type, but it was obvious that he really cared about our outcomes. He also has a wicked dry sense of humor.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't expect to have your hand held, but do know that you are in great hands.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Easy access to the doctor (e.g. by email or phone). Very caring doctor. He was very invested in our outcome and was genuinely disappointed when we had bad results. He has a wry sense of humor, which really helped us gel with him.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Demi-halt protocol (lupron, then FSH and Menopur). Results: about as expected.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Allie)
Allie is the best! I think she's a bit over-worked now as response times have gotten slower, but for anything time-sensitive, she's always been right on the ball.
Describe your experience with Spring Fertility San Francisco.
Very patient-centered. They actually do work around your schedule! ..........................................................................................
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
$18000 with ICSI+ meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I was already very pro eSET, so no conflicts there.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
0
NPS
0
Age 32
Diminished Ovarian Reserve
Unexplained
East Asian
Income $200K - $499K
Business Executive
Only Doc Seen
IVF With Other Docs
Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Tran does not have a good bedside manner. He was entirely agitated, annoyed, and distant during our appointments. He couldn't answer our questions, or wouldn't provide a clear answer. He was really unprofessional - cussing, overly blunt, and cut me off mid-sentence several times. He also went on weird random rants that didn't really have to do with my care...I would not feel safe having him as my doctor - his language, tone, and attitude were all unpleasant...
My experience there [Spring Fertility] was very intense, and insensitive. I would suggest seeing another doctor besides Dr. Tran. I really regret waiting to see him specifically. I hope that the next patient will have better luck than I did...Consultation $450...Dr. Tran does not have a good bedside manner. He was entirely agitated, annoyed, and distant during our appointments. He couldn't answer our questions, or wouldn't provide a clear answer. He was really unprofessional - cussing, overly blunt, and cut me off mid-sentence several times.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Because of his behavior, I would not recommend anyone to see Dr. Tran. He is easily annoyed and agitated. I would not feel safe having him as my doctor - his language, tone, and attitude were all unpleasant. He is very detached, judgemental, and a bully.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
If you plan on seeing him, stand up for yourself, do not let him push you around. He will try to make you feel less than human.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran does not have a good bedside manner. He was entirely agitated, annoyed, and distant during our appointments. He couldn't answer our questions, or wouldn't provide a clear answer. He was really unprofessional - cussing, overly blunt, and cut me off mid-sentence several times. He also went on weird random rants that didn't really have to do with my care.
Describe your experience with Spring Fertility San Francisco.
My experience there was very intense, and insensitive. I would suggest seeing another doctor besides Dr. Tran. I really regret waiting to see him specifically. I hope that the next patient will have better luck than I did.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Consultation $450
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to convey critical information
0
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017, Unknown Success
NPS
4
NPS
4
Age 35
Unexplained
European
East Asian
Income $200K - $499K
Business Executive
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements...Dr. Tran is very straightforward and not warm at all.
The clinic [Spring Fertility] ran an insurance coverage check prior to our first visit and we were told "everything will be covered completely by your insurance." We came in for sperm testing and were charged $250 but not told beforehand this was not covered by our insurance...Strengths: Beautiful clinic and technologically advanced...$250 for sperm testing
How was your experience with Nam Tran at Spring Fertility San Francisco?
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is very straightforward and not warm at all.
Describe your experience with Spring Fertility San Francisco.
Strengths: Beautiful clinic and technologically advanced Weaknesses: Just didn't click with Dr. Tran so I switched clinics. However, another friend of mine really liked that Dr. Tran was not warm.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
$250 for sperm testing
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility San Francisco.
The clinic ran an insurance coverage check prior to our first visit and we were told "everything will be covered completely by your insurance." We came in for sperm testing and were charged $250 but not told beforehand this was not covered by our insurance.
4
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
5 of 5
4
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, 17 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
Diminished Ovarian Reserve
Latinx
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Tran is very direct, but very straight to the point and will answer any questions you have. I'm not big on asking detailed questions, just want to know about next steps. I really liked his style and the best was the efficiency.... Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
Great clinic [Spring Fertility], fast, clean, organized. I paid out of pocket and it's pretty expensive, but worth it.... 8,500 for egg freezing treatement... Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
He is not super warm and fuzzy, but he gets the job done. I'd still work with him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr Tran is very direct, but very straight to the point and will answer any questions you have. I'm not big on asking detailed questions, just want to know about next steps. I really liked his style and the best was the efficiency.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
don't know.
Describe your experience with Spring Fertility San Francisco.
Great clinic, fast, clean, organized. I paid out of pocket and it's pretty expensive, but worth it.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
8,500 for egg freezing treatement
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
n/a
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, 22 Eggs Frozen
NPS
0
NPS
3
Age 32
1 Egg Freezing
East Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Tran seemed visibly bored and impatient in all of our conversations...blunt and honest, gave "straight facts"...did not show compassion or kindness through the process. i was OK with this at first, but the hormones themselves upped my neediness and so by the end I was very anxious about his cold bedside manner...seems to deeply understand the science and tech behind the treatment...
[at Spring Fertility] I was a little overwhelmed by the number of admin tasks I had to do (different pharmacies) and wished they'd handled more of it centrally, but I generally felt well-cared for and really well informed about how to do injections...They lost my labs and cost me an extra appt and $200 having to re-run it...Spring is trying to be modern/tech but hasn't quite reached it yet. So the systems are a little janky but have a veneer of niceness...
How was your experience with Nam Tran at Spring Fertility San Francisco?
+ seems to deeply understand the science and tech behind the treatment + blunt and honest, gave "straight facts" - which i appreciate - didn't fill me in on his treatment theory and why my protocol varied from those my friends were going though, wasn't open to explaining - did not show compassion or kindness through the process. i was OK with this at first, but the hormones themselves upped my neediness and so by the end I was very anxious about his cold bedside manner
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
once on the drugs, you'll care more about your doctor's communicativeness and kindness than you think you will now, so I suggest not seeing Dr Tran at all, unless you have a very strong patient advocate with you (e.g. a partner) who can provide reassurance and interface with him on your behalf if his manner becomes too much.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
1/ I presented as a very normal and "optimal" client (no infertility issues; treatment at age 31; 20+ eggs naturally available in each ovary), and yet was given an irregular hormonal treatment pathway that a second opinion (another Dr at the same clinic) found so confusing and inexplicable he had to call Dr. Tran about it. While I'm not against being part of a test data set, I was never told the theory behind my protocol and why it was what it was - so I felt a lot of anxiety about injecting mystery drugs into my body. 2/ Dr Tran seemed visibly bored and impatient in all of our conversations. 3/ My treatment, while optimized for egg retrieval, gave me brutal OHSS afterwards.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
I was a little overwhelmed by the number of admin tasks I had to do (different pharmacies) and wished they'd handled more of it centrally, but I generally felt well-cared for and really well informed about how to do injections. I felt very confident in my injection procedure throughout. And they gave me chocolates on retrieval day which felt really good!
Describe your experience with Spring Fertility San Francisco.
Spring is trying to be modern/tech but hasn't quite reached it yet. So the systems are a little janky but have a veneer of niceness... I think it's an OK clinic, don't pick it if you are expecting a smoother process than at RMA or something. I went with them on friends' recs of Dr Klatsky and wasn't impressed with Dr Tran. But they did get OK results for me, and though my OHSS was terrible, I did survive it.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
I paid about $2k all-in because of insurance
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at Spring Fertility San Francisco.
They lost my labs and cost me an extra appt and $200 having to re-run it.
0
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
4 of 5
3
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2024, Successful
NPS
10
NPS
10
Age 37 - 43
3 IUI
3 IVF
Poor Egg Quality
European
East Asian
Income $500K+
Consultant
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran is straightforward and honest about your situation, risks, likelihood of success...incredibly smart and thoughtful in how he plans each cycle...cares about giving his patients what they want...methodical about his approach and is transparent and honest on what is best for you.
Spring is very modern, clean and welcoming...processes are so well organized...Every patient is on a schedule and they shuttle you from the waiting room, to the doctor, and then to the blood draw...they schedule your next appointment in the room so you don’t need to go out and do it at the front desk...transparent in their pricing
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is straightforward and honest about your situation, risks, likelihood of success. He is incredibly smart and thoughtful in how he plans each cycle. His office is transparent in their pricing and they offer an app for communication.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Dr. Tran is very busy and not the type to get into a deep personal conversation. Infertility is a very challenging process and some may want a more emotionally supportive physician.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran cares about giving his patients what they want. He is methodical about his approach and is transparent and honest on what is best for you.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Jill)
Spring is well operated. Everything is coordinated and it is probably the most organized physician’s office I’ve ever been to.
Describe your experience with Spring Fertility San Francisco.
Spring is very modern, clean and welcoming. The office and their processes are so well organized, it is clear they are a well oiled machine. Every patient is on a schedule and they shuttle you from the waiting room, to the doctor, and then to the blood draw. I also love that they schedule your next appointment in the room so you don’t need to go out and do it at the front desk. They also have an app to communicate with the office.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
$15K for IVF cycle (retrieval, fertilization, embryo culture), but does not include PGS testing and implantation
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
7
NPS
7
Age 34 - 36
3 IUI
Male Factor
European
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I think he’s [Dr. Nam Tran] very smart and hope we’ll eventually get good results. We see him so infrequently and even when I request to speak with him, I get an email from his care team instead. So it’s hard to assess. He knows the statistics and is honest with you. He is very focused on the facts...I feel like one of many patients...I had 3 medicated IUI cycles with clomid. None led to a pregnancy
I’ve had some scheduling issues [at Spring Fertility] (needing time change appointments after they were scheduled, having a different provider than scheduled with). I think Dr. Tran can deliver the results. I feel like one of many patients. I sometimes feel like I really have to advocate for myself and ask the care team a lot of questions. I was given an IVF protocol, but no information on why that protocol was selected.
How was your experience with Nam Tran at Spring Fertility San Francisco?
I think he’s very smart and hope we’ll eventually get good results. We see him so infrequently and even when I request to speak with him, I get an email from his care team instead. So it’s hard to assess. He knows the statistics and is honest with you. He is very focused on the facts.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
It’s been a bit challenging to get answers or speak to Dr. Tran. I Often speak with a member of his team. Once I had an appointment booked with him, but I ended up seeing his NP. That’s fine, but would have been nice to tell me
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I had 3 medicated IUI cycles with clomid. None led to a pregnancy. IVF cycle was cancelled due to COVID
Describe your experience with your nurse at Spring Fertility San Francisco.
It’s very hard to get in touch with Dr. Tran. His care team is very responsive to email.
Describe your experience with Spring Fertility San Francisco.
I’ve had some scheduling issues (needing time change appointments after they were scheduled, having a different provider than scheduled with). I think Dr. Tran can deliver the results. I feel like one of many patients. I sometimes feel like I really have to advocate for myself and ask the care team a lot of questions. I was given an IVF protocol, but no information on why that protocol was selected. I sometimes feel bad asking so many questions. It would be nice to be given more information up front. The responsiveness around treatment during COVID has been excellent.
7
Doctor
Nam Tran
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 31
Latinx
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Tran] cracked some jokes and make me feel at ease. I thought my case would be difficult but he reassured me that It wasn’t going to be as complicated as I thought. I did appreciate that he had found my uterine septum...I loved that he did the ultrasound himself and gave me time to ask any questions I had. He also seemed extremely confident...he did suggest mini IVF with (if possible) a transfer of 2 embryos with a 3 day fresh
[Spring Fertility] Strengths; extremely clean, nice decor, drinks and snacks were on point too. Weaknesses; the outside of the building looks a bit old and the back of the building had a lot of trash bins. Parking was kind of limited and spaces were too compact...Cost is about $9500 not including meds...greeted by every staff member including the receptionist. Was offered complimentary drinks and snacks and never once felt rushed
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr Tran cracked some jokes and make me feel at ease. I thought my case would be difficult but he reassured me that It wasn’t going to be as complicated as I thought. I did appreciate that he had found my uterine septum which Kaiser had missed. I loved that he did the ultrasound himself and gave me time to ask any questions I had. He also seemed extremely confident.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Write down your questions and be ready to ask them all.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I was greeted by every staff member including the receptionist. Was offered complimentary drinks and snacks and never once felt rushed. Dr Tran even cracked some jokes with me and listened to my whole story without interruption.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I haven’t gone into an actual cycle yet but he did suggest mini IVF with (if possible) a transfer of 2 embryos with a 3 day fresh.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Jillian)
I’ve only communicated with her thru email but so far so good. He responses are always clear and she answers every question I have for her.
Describe your experience with Spring Fertility San Francisco.
Strengths; extremely clean, nice decor, drinks and snacks were on point too. Weaknesses; the outside of the building looks a bit old and the back of the building had a lot of trash bins. Parking was kind of limited and spaces were too compact.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Cost is about $9500 not including meds.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I liked that he’s willing to transfer 2 at the same time. Makes me excited for twins!
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
NPS
10
NPS
10
Age 34 - 40
5 IUI
4 IVF
Unexplained
East Asian
South Asian
Income $500K
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Tran is amazing. My husband and I have been seeing him for almost 7 years and we know each other as well as one can know their doctor. He takes the time to explain very clearly what is going on and always tempers our expectations. He is just clear and concise and we really appreciate that...is no nonsense. If you require hand holding and “feel good” fluff; he is likely not for you. But if you value accurate feedback and someone that really knows his stuff - I absolutely couldn’t recommend a better physician.
Spring Fertility is a beautiful space. Easy to get to and very peaceful to be in. I love how the main facility has everything there and there is no need for me to travel to different offices. They offer refreshments and snacks in the lobby with plenty of room to get comfortable...My nurses and coordinator were all amazing. Compassionate and very quick to get back to me when I had questions...Dr Tran is no nonsense. If you require hand holding and “feel good” fluff; he is likely not for you. But if you value accurate feedback and someone that really knows his stuff - I absolutely couldn’t recommend a better physician.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr Tran is amazing. My husband and I have been seeing him for almost 7 years and we know each other as well as one can know their doctor. He takes the time to explain very clearly what is going on and always tempers our expectations. He is just clear and concise and we really appreciate that.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Dr Tran is no nonsense. If you require hand holding and “feel good” fluff; he is likely not for you. But if you value accurate feedback and someone that really knows his stuff - I absolutely couldn’t recommend a better physician.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
when Dr Tran was at UCSF, he went out of his way to be the physician that handled my surgery, retrieval’s and transfers. Being at a teaching hospital, it is nearly impossible to expect your physician to do the actual procedures. But he’d rearrange his schedule and make sure he was there for all the major things that had to get done.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: My Lee)
My nurses and coordinator were all amazing. Compassionate and very quick to get back to me when I had questions.
Describe your experience with Spring Fertility San Francisco.
Spring Fertility is a beautiful space. Easy to get to and very peaceful to be in. I love how the main facility has everything there and there is no need for me to travel to different offices. They offer refreshments and snacks in the lobby with plenty of room to get comfortable.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
9
NPS
10
Age 31 - 32
1 Embryo Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Native American
Income $200K - $499K
Sales Representative
1st of 2 Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran is fantastic. Note, he speaks in stats which can be a little daunting however I appreciate the candor and the fact he level set what everything would look like! Moreover, his team is fantastic!..Got off BC for 3 months to “reset” hormones and to see if I would have more follicles. Genetic testing (Jewish) Sperm testing for my husband...Genetic testing on embryos
Spring [Fertility clinic] adds in tons of personal touches that make you feel so great to be there! They have great snacks, coffee, sparkling water... you don't think this would make a difference, but it makes it such a calming environment that you get "excited" to go to your appointment...17K which included: monitoring appointments, medicine, egg retrieval, embroy development + testing, genetic testing, & freezing.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is fantastic. Note, he speaks in stats which can be a little daunting however I appreciate the candor and the fact he level set what everything would look like! Moreover, his team is fantastic!
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Got off BC for 3 months to “reset” hormones and to see if I would have more follicles. Genetic testing (Jewish) Sperm testing for my husband Genetic testing for my husband Meds: Gonal f 150 12 days... then down to 100 For 2 days Menopur 14 days Drug to stop ovulation 5 days Trigger shot Egg retrival Genetic testing on embryos
Describe your experience with Spring Fertility San Francisco.
Spring adds in tons of personal touches that make you feel so great to be there! They have great snacks, coffee, sparkling water... you don't think this would make a difference, but it makes it such a calming environment that you get "excited" to go to your appointment.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
17K which included: monitoring appointments, medicine, egg retrieval, embroy development + testing, genetic testing, & freezing.
9
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2013 - 2016, Successful
NPS
8
NPS
10
Age 40 - 43
1 IUI
1 IVF
European
Income $200K - $499K
Consultant
1st of 2 Docs
6 IUI With Other Docs
Neutral
Strongly Recommends
Successful
Review of
He's [Dr Nam Tran] very matter of fact. I liked his straightforward nature, but if you are looking for someone to hold your hand, he's not it...Honest, direct feedback and recommendations. Acknowledging both the physical and emotional sides of the equation.
Twice an IUI Cycle was cancelled [at UCSF] due to missing my ovulation. I would have expected them to chedule check-ins earlier so that it wouldn't happen. Now, I am more forceful about scheduling my appointments early...Patient navigators are great. New facility at Mission Bay is beautiful and parking is easy. You will interact with a lot of different caregivers.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
He's very matter of fact. I liked his straightforward nature, but if you are looking for someone to hold your hand, he's not it.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
Honest, direct feedback and recommendations. Acknowledging both the physical and emotional sides of the equation.
Describe your experience with UCSF.
Patient navigators are great. New facility at Mission Bay is beautiful and parking is easy. You will interact with a lot of different caregivers.
What specific things went wrong at UCSF?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
Twice an IUI Cycle was cancelled due to missing my ovulation. I would have expected them to chedule check-ins earlier so that it wouldn't happen. Now, I am more forceful about scheduling my appointments early.
8
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2023 - 2024, Unknown Success
NPS
9
NPS
9
Age 36 - 37
2 IVF
Consultant
2nd of 2 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Tran was precise, decisive, and aggressive where needed...paid close attention to my lab work...trusted that he'd review everything before a decision was made on what my dosage or next treatment steps would be. We did not, however, discuss these matters in depth, as he keeps appointments very brief.
[Spring Fertility San Francisco] is fairly well organized but I did notice throughout the course of my time as a patient that it got busier and harder to reach with questions, scheduling issues, etc...had times when I waited a while for a response on something time-sensitive...did not find the finance staff very proactively helpful in assisting me with billing and insurance questions.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran was precise, decisive, and aggressive where needed. He paid close attention to my lab work, and I trusted that he'd review everything before a decision was made on what my dosage or next treatment steps would be. We did not, however, discuss these matters in depth, as he keeps appointments very brief. But I preferred a doctor committed to the science and data over a doctor focused on bedside manner, and I understand that the clinic is managing many patients. I liked that he performed all of my major procedures - retrievals and transfers. While I was able to see him for many ultrasound check-ins, I could not see him for all of them. It was difficult to schedule consultation appointments with him to discuss treatment - these often were scheduled weeks ahead of time, and were fairly short.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Do not expect extensive or in-depth discussions, consultations, or bedside attention. He can make check-in appointments feel rushed, but he spends his time on the labs and data behind the scenes. He is decisive and confident in his treatment decisions, and I found him very trustworthy. I could moreover tell how much he cares about getting good results for his patients, and I did not feel anonymous to him -- and I liked that he was more focused on my labs than on making good small-talk with me.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran paid close attention to my labs. I trusted that he was tailoring treatment to my particular indicators and would see me as frequently as needed to obtain the data he thought was scientifically necessary to make good decisions -- rather than putting me on a cookie-cutter protocol or trying the same things over and over. While he moves quickly, he is paying close attention to what matters medically and will not sugarcoat the information. The instances in which I felt more like a number were in the followups from staff. One time, clinic staff followed up with the wrong medication prescription, which was caught because I called to triple-check. Another time, Dr. Tran had stated I should borrow medication from the clinic to cover an extra unpredicted day of treatment, and clinic staff prevented me from doing so -- I had to drive in-person and wait hours at my pharmacy to make sure I'd have the needed medication that day. This added undue stress to an already complex medical process.
Describe your experience with Spring Fertility San Francisco.
The clinic is fairly well organized but I did notice throughout the course of my time as a patient that it got busier and harder to reach with questions, scheduling issues, etc. The clinic's use of an app, rather than email or phone, as primary mode of communication was a plus in many ways -- easy to see documents, instruction videos, and medication notes -- but for certain questions, I would have preferred a conversation with my assigned nurse. I also had times when I waited a while for a response on something time-sensitive. In addition, I did not find the finance staff very proactively helpful in assisting me with billing and insurance questions. Some phlebotomists are highly experienced, but others seem very new on the job which made blood draws difficult at times. There seems to be increasing turnover/ addition of new and very junior staff. I did always receive medication instructions on time and liked having written confirmation via the app.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2023, Successful
NPS
8
NPS
10
Age 34
2 Embryo Freezing
Income $500K+
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Successful
Even though I had read on FertilityIQ that other patients rarely saw Dr Tran, it was still a surprise to me in my first cycle for some reason. When I had questions about the medical terms in the multiple consent forms, they got answered by ancillary staff like my patient care advocate. Once I got to my second cycle, I didn't mind rarely seeing him and got used to it...For my embryo freezing procedure, I had a good experience overall with him, he set clear expectations and i had good results
All the [Spring Fertility Silicon Valley] rooms ares clean and bright and they are on time/ respectful of your time. Have coffee, snacks, water, bathroom is always clean and there are pads/ tampons. Also the OR, phlebotomy station, and clinic rooms are also clean...I quite liked the nurses. Also the anesthesiologist and team members in the OR with me on the day of egg retrieval made me feel very comfortable. I wasn't completely clear on the role of the care coordinator even after two cycles, for instance is she someone I ask medical questions or is she more of an admin role/ scheduling.
How was your experience with Nam Tran at Spring Fertility Silicon Valley?
Even though I had read on FertilityIQ that other patients rarely saw Dr Tran, it was still a surprise to me in my first cycle for some reason. When I had questions about the medical terms in the multiple consent forms, they got answered by ancillary staff like my patient care advocate. Once I got to my second cycle, I didn't mind rarely seeing him and got used to it.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility Silicon Valley?
For my embryo freezing procedure, I had a good experience overall with him, he set clear expectations and i had good results. I appreciate him, the experience, and his staff. If I were having fertility issues and in a bit more of an emotional state, not sure if I would prefer to have a doctor who I could see more often, maybe.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility Silicon Valley?
He set expectations for # of cycles that were going to be needed at the initial consultation which ended up being accurate. I didn't see or speak with him much which was not a complete surprise since I read the comments on this website (that he is a busy, smart doctor) prior to my consultation. He is otherwise nice from our few interactions.
Describe the protocols Nam Tran used in your cycles at Spring Fertility Silicon Valley and their degree of success.
first cycle took aygestin for 4-5 days when my period started then menopur/ gonal F, added cetrotide, then finished with novarel and lupron second cycle I started 1 week before my period came, no aygestin. menopur/ gonal F, added cetrotide, then finished with lupron only
Describe your experience with your nurse at Spring Fertility Silicon Valley.
I quite liked the nurses. Also the anesthesiologist and team members in the OR with me on the day of egg retrieval made me feel very comfortable. I wasn't completely clear on the role of the care coordinator even after two cycles, for instance is she someone I ask medical questions or is she more of an admin role/ scheduling.
Describe your experience with Spring Fertility Silicon Valley.
All the rooms ares clean and bright and they are on time/ respectful of your time. Have coffee, snacks, water, bathroom is always clean and there are pads/ tampons. Also the OR, phlebotomy station, and clinic rooms are also clean.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
I think I was told single embryo transfer only, or else I read it in the consent form. No one really goes over the consent form with you. You read it at home and sign it and when you ask questions about it, it is sometimes hard to get a satisfactory answer
8
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 37 Eggs Frozen
NPS
9
NPS
10
Age 36
1 Egg Freezing
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My only negative is that once you have your initial appointment with Dr. Tran, you don't see him again until your first monitoring appointment, so if you have questions or concerns that come up after the 1st appointment, you pretty much have to rely on talking to the nurses to answer those questions...While he wasn't what many would call overly sweet, he was respectful, concise, and thorough in his answers...On the day of retrieval, Dr. Tran answered my questions and was kind to me, holding my hand right before the procedure, as I started to cry from being scared/anxious.
They [nurses at Spring Fertility] also sent several follow up emails to check in on my pain and recovery. They also called to check on me. I felt like my concerns were addressed always in a timely manner, even if it wasn't my primary RN responding...she spent a lot of time explaining things in depth and I felt so much better after talking to her...
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is incredibly smart and advanced in his field. In fact, my friend's boyfriend who is an embryologist (not at spring) actually mentioned his name specifically as a good doctor to consider using. To me, this meant a lot and after researching and reading reviews I decided to use Dr. Tran and I'm glad I did. As a travel nurse for 13 years, I'm familiar with the wide array of physicians personalities and bedside manners. While he wasn't what many would call overly sweet, he was respectful, concise, and thorough in his answers. To me, knowing his experience level, and that he is the medical director, I am perfectly fine having a doctor be blunt and to the point about my medical care. I came to my appointment was a decent understanding of egg preservation after research and talking to other women who have undergone the procedure. I think because I was prepared, he didn't spend a lot of time explaining the process from beginning to end - but I think this is because he knew I had done my research. I think if I had not done this research, I would have needed a bit more of an in-depth explanation about the process than I received. I had read others tips to be prepared with questions for him, which I was and he answered candidly. My 1st 3 appointments for monitoring were with Audry, the NP who was also fantastic. Because I needed midday appointments I saw her, as Dr. Tran does AM monitoring. Later in my process, I had morning appointments with Dr. Tran. I believe he was training another Doctor who did a couple of my ultrasounds (I cannot remember this doctor's name) while Dr. Tran was in the room and answering my questions. This doctor that was training was not as gentle and communicative as I would have liked during my ultrasound. Perhaps she was distracted, but I think some work there can be done on bedside compassion and communication. On the day of retrieval, Dr. Tran answered my questions and was kind to me, holding my hand right before the procedure, as I started to cry from being scared/anxious. My only negative is that once you have your initial appointment with Dr. Tran, you don't see him again until your first monitoring appointment, so if you have questions or concerns that come up after the 1st appointment, you pretty much have to rely on talking to the nurses to answer those questions - I was told his phone appointments were booked well in advance when I asked to speak to him before my monitoring appt. Luckily, I was able to talk to one of the nurses who answered my questions before my 1st monitoring appointment. Dr. Tran managed my meds and care flawlessly. I was at high risk for hyperstimulation and we developed a plan to prevent this from happening. I'm not sure other doctors would have been so cautious with my care (as I've met other women who were also potentially high risk but their doctors at other clinics were not as cautious with their medications.) Because Dr. Tran managed my meds and procedure so well, I'm ever grateful I chose him, as he is confident and extremely experienced and did a fantastic job with my care. The only thing I think could have been done better, was a better explanation of the types of discomfort I would feel. I had expected "bloat and discomfort" but as I stimulated, I was having notable cramping - the left side was more pelvic and the right side radiated into my lower back and was quite intense. I had not expected this pain and wish someone had warned me. Also, after my retrieval, I had expected more pelvic cramping but the pain I experienced was high up in my abdomen under my ribs all the way down to my lower abdomen and my entire abdominal cavity was distended and hard. This pain was more gastric in nature - like cramps/gas discomfort you might experience with a bad gastrointestinal bug - only had pelvic/vaginal pain a few hours after the procedure.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Research on your own before you come, so you are prepared with questions. Take your time asking what you want to know and speak up if you don't understand. Personally, as an ER nurse I knew I wouldn't be able to work during the stimulation/right after retrieval, as risk of ovarian torsion with high follicle count must be considered and work in the ER is very active. Also, even if that wasn't a risk, I was so uncomfortable mid stimulation- 1 week post retrieval that I know I couldn't have gone and worked 12 hours. So definitely ask Dr. Tran the true expectations of how you will feel and how it will affect you/and your work schedule. Everyone is different, but I'm really glad I was able to be off, as my experience was more uncomfortable than what I had been prepared for.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
He always asked if I had any questions and was kind to me right before my procedure when I was very nervous
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Knowing my follicle count was initially 39, I started with Menopur 200 iu/Gonal F 150iu for 3 days. After my first monitoring appointment, It changed to Menopur 150iu/Gonal F 150iu x 4 days. On stimulation day 7, I started the agonist, Cetrotide daily in the AM(this one burns/itches fyi - normal). On stimulation day 8, menopur 75iu/gonal f 150iu. On stimulation day 9 meopur 75iu/gonal f 75iu x 2 days. On day 11 of stimulation (saturday - luckily Dr Tran was on call so I saw him in office) I just did my agonist in the AM and only did ONE TRIGGER shot- LUPRON only at 8:30pm- this was the plan, as I was high risk for OHSS due to high number of follicles and the HCG trigger shot is notorious for making OHSS worse for high risk women. The next day I didn't do any more shots - just went to the Oakland clinic for a blood draw to make sure the Lupron trigger alone was enough to finalize maturation of the eggs (we had planned that if it wasnt, I would also trigger with HCG - but only if necessary). The Lupron worked, so I didn't have to do any more shots. My retrieval was at 0830 the following Monday. 42 eggs collected and 37 were frozen later. Dr. Tran also called in Norco for pain, which I did end up using for about 3 days as my abdominal discomfort post retrieval was pretty intense. He also called in 7 days of a birth control pill to help offset any symptoms of OHSS. About 3-4 days after my procedure the abdominal pain and swelling/bloating started to significantly decrease and I was able to control my discomfort with tylenol and motrin.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Sharon)
Sharon was my primary nurse, but during my stim she was on vacation some, so I did interact with other nurses. After my initial appt, but before my 1st monitoring appt/start of stimulation, I had some questions and was not able to speak to Dr. Tran. I was confused about the medication packages and options as well as had concerns about OHSS. I spoke with Nurse Jill and she spent a lot of time explaining things in depth and I felt so much better after talking to her that day. Also, I saw Audry the NP for several monitoring appts and she was great - very compassionate and gentle, as the ultrasounds can be uncomfortable as your ovaries grow. She was also very present with me, as I cried one day in the office (stupid hormones) and gave me a better understanding of the pain/discomfort I would feel as my ovaries grow, as I was surprised at how much back pain I was having. I also spoke to Ursula the NP on the phone one night after stimulation as my abdominal gas/cramping/distension had gotten pretty intense. She helped alleviate my concerns and called in more pain meds for me. They also sent several follow up emails to check in on my pain and recovery. They also called to check on me. I felt like my concerns were addressed always in a timely manner, even if it wasn't my primary RN responding.
Describe your experience with Spring Fertility San Francisco.
I really liked Spring and have already recommended it to friends. There's a lot of prep work - documents, financials, etc to complete and while my coordinator was helpful, It felt like a lot to complete while also working a lot. I would have preferred to speak to financial department sooner than I did. Perhaps somewhat my fault as I was working night shift a lot and was limited on daytime hours to talk to them.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
initial appointment (including ultrasound) 500.00 initial labs - billed my insurance - ended up paying 132.00 monitoring, labs, retrieval - 8,750.00 CVS (stool softener, pain meds, birthcontrol) - 49.27 (still need to submit these to insurance) parking - 72.00 toll for bridge as I came from oakland - 56.00
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
N/A
9
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
9
Age 41 - 42
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran really understands his work. He personalized your care to your specific situation. He does not use a cookie cutter protocol. He is quick but thorough. He sometimes explains things too quickly. And I would ask him to clarify and he would...We used a mini stimulation protocol. The goal was to collect as many eggs to inseminate over a period of 3 months of back to back treatments. Dr Tran wanted a more natural approach so we did not use any steroids such as Omnitrope
[the Spring Fertility nurses] were always friendly and professional. They ran their appointments on time and got you in and out quickly. They followed up via email and phone all the time...They are willing to try new and experimental procedures. They have many very well seasoned doctors. They take the time to explain all the procedures and make you feel comfortable
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran really understands his work. He personalized your care to your specific situation. He does not use a cookie cutter protocol. He is quick but thorough. He sometimes explains things too quickly. And I would ask him to clarify and he would.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't be afraid to ask about new and emerging treatments.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
the entire staff of Spring was respectful, courteous and gave you time to explain what was going on. Even though I know Dr. Tran is very busy, he always took the time to describe what was going on with my treatment. Spring went the extra mile with customer service. They sent me flowers after my embryo transfer and once my son was born they sent a onesie and a personalized card.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
We used a mini stimulation protocol. The goal was to collect as many eggs to inseminate over a period of 3 months of back to back treatments. Dr Tran wanted a more natural approach so we did not use any steroids such as Omnitrope. I started off on birth control then with Clomid. Then we would layer on Gonal-F and Menopur with a Cetrotide Antagonist. Gonal-F at 150IU and Menopur at 75IU. We used ICSI to inseminate the eggs. We then froze the embryos on Day 3 instead of Day 5. The reason for this was that sometimes embryos are more successful inside the womb than in a lab. We then transferred 5 embryos which resulted in a pregnancy and a live birth of one healthy male child.
Describe your experience with your nurse at Spring Fertility San Francisco.
they were always friendly and professional. They ran their appointments on time and got you in and out quickly. They followed up via email and phone all the time.
Describe your experience with Spring Fertility San Francisco.
They are willing to try new and experimental procedures. They have many very well seasoned doctors. They take the time to explain all the procedures and make you feel comfortable. They are very busy but you still get to see your primary doctor most of the time. Their facilities are clean and well equipped. I love all the plants in the office.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5