Nasir Rana

I'm still undergoing treatment with RMI, so I am unable to write a full review of the entire process. That said, there are some things I like and some things I don't. I don't always feel a great connection with the people on my care team. The most caring and compassionate nurses and staff I've encountered are actually people I've worked with when they were covering for someone else. I often felt like I wanted more information than was provided for me, and felt very alone in the process. I tried my best to stay away from the internet and only go off instructions from my actual doctor/nurse, but sometimes that was extremely hard because I didn't feel well informed. There are great staff members, though. I love the phlebotomist -- she's always cheerful and will pick the colored gauze to match your outfit that day. I also have almost always been able to get an early enough appointment to get my bloodwork done before work, which is appreciated. The communication can feel lacking, and I do sometimes feel like I would like a more personal touch. The medical parts of this process have gone very well so far; it's just the emotional support that feels lacking. Finally, I have heard from friends at smaller clinics that while they know their team very well, the doctor will only perform transfers every three months -- I could not handle that, and I am grateful that RMI works with the schedule that's best for me.

Overall this clinic has no weaknesses. I believe their entire staff is well equipped to work with humans who are undergoing many different things. I wholeheartedly believe my entire treatment was successful due to my lack of stress. From the front desk, to the doctor, make everything so streamlined and simple. It was weird to say that my treatment as a whole was easy. Thanks to the entire staff- front desk, billing, lab, nursing, drs, embryologist.

I’ve noticed they been very busy lately. So the receptionist are getting backed up with phone calls. Sometimes you have to call more than once to have someone pick up the phone. The receptionist are wonderful though! The nursing staff is wonderful as well!! I think the clinics strengths are their compassion. Weaknesses are disorganized, lack of communication.

Clinic's Strengths: Well organized and accommodating to your work schedule Clinic's Weakness: Phone system that only allows for calling one main line and being transferred. This is especially unhelpful if you receive a call from someone when the office is technically closed and the main phone lines go to their answering service. I have never experienced longer than necessary wait times or felt that it was a hassle to schedule my appointments. Everyone is incredibly friendly and remembers you as a patient, which is probably due to how frequently they see you in a week!

It's very clean and has a nice setup. I just didn't like the care I received. I did like the fact that I could go to the same place for procedures and for random appointments. But I do not like the way I felt like a number and the way I was dismissed when it became obvious my case wasn't as cut and dry as they wanted it to be

I think this clinic has the benefit of not being one of the HUGE players in the Chicagoland area, so its not as crowded and is a little more personal. They also share offices with specialists in Endometriosis, so if you have that as a complication, it's probably an excellent place to go.

There typically wasn't a long wait for appointments, which I appreciated. I didn't initially understand that you didn't see the doctor for monitoring appointments and would have liked to know that, but in a large clinic it seems to be the norm. The office was always clean and efficient.

The clinic runs very smoothly. You never have to wait longer than 10 minutes. The only downside is that all the nurses I had experience with could sometimes be hard to understand as it seemed most of them used English as a second language

Strength- the front desk and phlebotomy nurse staff were great. Weakness- communication. We felt many times that our questions were not answered and we would have to call a few times just to get a simple question answered. Also, tests were billed incorrectly by nursing staff so we paid out of pocket for almost every single test before our IUIs even started.

One of the main strengths is the convenience, I’m usually in and out for all of my monitoring appts. The IVF coordinator Krystyna is kind of abrasive and harder to reach. Overall the pros outweigh the cons

I was told by another specialist in Chicago that this clinic was created after several separate doctors merged This lead to a very disorganized and large practice This shows in everything that they do You can get better care at other places

Very organized. Staff was very receptive & helpful. Always called back when needed & provided lots of educational material to help at home so you could refer back. Appointments were in time & greeted when u entered office