Natalie Burger

Rated 9
Strongly recommend: 82%Neutral: 14%Don't recommend: 5%9
82% strongly recommend
25 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.4
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.5
7.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Med Col of Georgia
Residency
U. of Vermont
Fellowship
U. of Vermont

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

25 patient reviews

Most Recent
Strongly Recommend
82%
Neutral
14%
Don't Recommend
5%
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
9
NPS
9
Age 33 - 35
2 IUI
Endometriosis
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Burger is very kind, empathetic and helpful. I think he strengths are that she is very bright and stays updated on current research in the every evolving field of fertility. ... Even though I have 'unexplained infertility' the course of treatment feels the same for everyone. IUI and if that does work in 3-4 cycles, IVF. ... Dr. Burger does suggests acupuncture and is a proponent of combing Eastern and Western medicine when appropriate.
They [Texas Fertility Center] are pretty Western medicine focused, so if you have questions about some other treatment, you might not get answers or encouragement for that. There are sometimes long wait times at the office, so be prepared for that. Overall, they are great and I would recommend them! ... They over charged me, but quickly reconciled it. I would highly recommend checking your receipts and asking questions about charges. They are honest, but sometimes people make mistakes.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger is very kind, empathetic and helpful. I think he strengths are that she is very bright and stays updated on current research in the every evolving field of fertility. I think it would be good for RE doctors to ask more of their patients in terms of lifestyle, eating habits, etc. I was never asked much (except if I smoke and how much I drink) and I feel that is a huge factor in getting and staying pregnant. I work in nutrition so I might be more inclined to consider that aspect of fertility, but I feel they should assess that part of your life in regards to your medical history and current status. Even though I have 'unexplained infertility' the course of treatment feels the same for everyone. IUI and if that does work in 3-4 cycles, IVF. She is open to a middle ground of using injectables with IUI, but doesn't necessarily recommend it. Dr. Burger does suggests acupuncture and is a proponent of combing Eastern and Western medicine when appropriate.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She might not directly offer up information so come with questions if you have any! She's great at answering them, but you do need to ask.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger never made me feel rushed or like I didn't matter. She was very helpful in answering my questions and showed empathy when I lost a pregnancy.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
I started using Femara with timed intercourse for two cycles. I took 2.5 mg for days 3-7. I then moved onto Femara, days 3-7 at 5mg for 2 IUI cycles. None of those produced pregnancy. I got pregnant naturally the first month we were able to try after laparoscopy surgery for endometriosis and a small uterine septum, but miscarried at 7 weeks.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Erica Alexander and Megan Fischer were amazing. )
They were organized and efficient for the most part. They over charged me, but quickly reconciled it. I would highly recommend checking your receipts and asking questions about charges. They are honest, but sometimes people make mistakes. They are seeing a lot of patients and things slip through the cracks. Otherwise, they are quick to return phone calls and emails. They are compassionate and caring when you do communicate with them.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Sometimes when I see other doctors they can be quick to come in and out. I would definitely try to build a relationship with whatever doctor you choose. They are pretty Western medicine focused, so if you have questions about some other treatment, you might not get answers or encouragement for that. There are sometimes long wait times at the office, so be prepared for that. Overall, they are great and I would recommend them!
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
For my medicated timed intercourse cycles, my insurance covered the cost of the ultrasounds. Femara cost $5 each time. The ultrasound, insemination and sperm wash was about $650. Luckily I get positive ovulation tests so they do not require a second ultrasound with IUI treatments. My laparoscopy was covered by insurance, but with deductibles and co-pays it was still close to $1500.
9
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Texas Fertility Center (US Fertility Network clinic)
North Austin (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
1 IUI
1 IVF
Male Factor
PCOS
Unexplained
Latinx
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Burger has always made me feel comfortable as a patient. She always greets you with a smile. You never feel rushed she she explains the plan of care throughly and answers all your questions. I trust her knowledge and experience because I know she has practiced for several years in this field and community. Although there were times that I was seen by other partners in the practice due to holidays or weekends, she was receiving the reports and making the final decisions on next steps for treatment, and that made me feel confident that I was being taken care of.
[Texas Fertility Center] have dedicated staff to help with insurance claims, and IVF coordinator, an on call nurse. They have the ability to communicate with you via email if that is your preference. They send you estimates before your appointment with the breakdown so you know exactly what to expect. I think the only weakness is that they could help pay closer attention to anticipated doses, so that if you are going to need more medication than planned you can order that ahead of time, instead of having to scramble last minute and paying 4 x more .
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger has always made me feel comfortable as a patient. She always greets you with a smile. You never feel rushed she she explains the plan of care throughly and answers all your questions. I trust her knowledge and experience because I know she has practiced for several years in this field and community. Although there were times that I was seen by other partners in the practice due to holidays or weekends, she was receiving the reports and making the final decisions on next steps for treatment, and that made me feel confident that I was being taken care of.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Do your research, write down questions before coming into your appointment. She will explain to you the basics of what you need to know as to not overwhelm you, but you need to ask about the details, and she will answer all your questions.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger has great bedside manner, she talks to you with respect and is compassionate. She thoroughly explains plan of care. I never felt rushed.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
I believe the protocol used was antagonist cetrotide. Medications used were Gonal F and menopur. I initially produced too many follicles and my dosages had to be reduced to slow the growth of the follicles. I was in the higher risk category for OHSS and Dr. Burger was aware and careful when titrating medication doses in order to avoid OHSS.
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
At Texas Fertility they use a team nurse approach so I never really got to know any of them very well since it seemed I had a different nurse for each encounter, but I actually think this is a positive because they responded quickly to emails, and phone calls, and seemed to communicate well with each other. I did appreciate that they have a on call nurse whom I did speak to several times, and was available for questions I had after hours.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Let me tell you this clinic was a breath of fresh air a complete 360 from the previous clinic I had transfered from, in which I was constantly waiting for over an hour and felt like a number. I am so very grateful that I switched clinics, mostly because, my appointments run on time, max 15 min wait, there is usually morning appointments available. They don't over book Dr. Burger. The staff is kind. They have dedicated staff to help with insurance claims, and IVF coordinator, an on call nurse. They have the ability to communicate with you via email if that is your preference. They send you estimates before your appointment with the breakdown so you know exactly what to expect. I think the only weakness is that they could help pay closer attention to anticipated doses, so that if you are going to need more medication than planned you can order that ahead of time, instead of having to scramble last minute and paying 4 x more .
Describe your experience with your monitoring appointments at Texas Fertility Center (US Fertility Network clinic).
Monitoring appointments were a well oiled machine. I preferred morning appointments and they were always available.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
My insurance covered some of the cost , and I just paid my coinsurance for the sonograms, lab testing, anesthesia, and oocyte retrieval. It was about 11,000 for the IVF freeze with PGS cycle paid to the lab.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
In Dr. Burger's practice they only allow you to do a single embryo transfer, they advise against multiple embryo transfer.
What specific things went wrong at Texas Fertility Center (US Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Texas Fertility Center (US Fertility Network clinic).
On one occasion I had to call the on call nurse for my pregnancy test results because I had not heard anything from the clinic. However, she apologized for not calling sooner and gave me my results. Anyone who has gone through the 2 week wait knows every minute is agonizing.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
8
NPS
9
Age 40
1 IVF
Poor Egg Quality
European
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Review of
The clinic is very busy and it took awhile to get a consult with her [Dr. Natalie Burger]....She spent time taking our medical history and explaining IVF. We didn't feel rushed during our consults and I could always call if I had a follow up questions. Our egg retrieval happened during COVID, but she worked through the crisis and maintained quality care during this procedure...She recognizes that IVF is not covered under our insurance so she always let us make the decision on what to do.
The central location [of Texas Fertility Center] was where we had most of our appointments. Once I started monitoring, it was easier to get sonogram appointments. All the clinic's staff were nice. Protocols changed daily during COVID, but they would let me know...When I would have my monitoring appointments different doctors had different options for the protocol. It made me unsure of who was right...I didn't want to mess anything up so I needed reassurance in what things I could control. They [nurses] all took notes so I didn't have to repeat myself and listened with compassion. The nursing staff was amazing!
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
The clinic is very busy and it took awhile to get a consult with her. She was recommended by my OBGYN doctor. She spent time taking our medical history and explaining IVF. We didn't feel rushed during our consults and I could always call if I had a follow up questions. Our egg retrieval happened during COVID, but she worked through the crisis and maintained quality care during this procedure. She took the precautions to keep all of us safe during the procedure.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She seems to care about her patients. Even if the procedure doesn't go well, she talks about additional options to create a family.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
We met Dr. Burger a few times for the consultation and going over our results before starting IVF. She answered all of our questions and reassured about the process. She recognizes that IVF is not covered under our insurance so she always let us make the decision on what to do. We felt encouraged with the clinic's success rates.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
Egg retrieval. Menopur 150, Follistim 300 evening for 5 days. I believe Ganirelex in the morning for 5 days in addition to Menopur 150 and Follistim 300. The last few days Menopur decreased to 75. I think Ovidrel for the trigger shot. My body responded better than predicted for the medication.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Leann, Tamara, Kathy)
I talked with all of them, but they never rushed me when I had a lot of questions or worried about cancellation. I didn't want to mess anything up so I needed reassurance in what things I could control. They all took notes so I didn't have to repeat myself and listened with compassion. The nursing staff was amazing!
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
The clinic's south location was far from my work and home. We only had to go there twice. The central location was where we had most of our appointments. Once I started monitoring, it was easier to get sonogram appointments. All the clinic's staff were nice. Protocols changed daily during COVID, but they would let me know.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
Ugh....NOTHING was covered through insurance. We paid for consults, diagnostic blood work, specialized tests, sonograms, medication, surgery center, lab testing, anesthetist's fees and egg retrieval. I also saw an acupuncturist 6 weeks before the procedure. Acupuncture appointments stopped because of COVID so I didn't get it before or after the egg retrieval. We paid around $18,000 but got back $6000 because we had no embryos.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
She highly suggests single embryo transfer because it is safest for mom and baby.
What specific things went wrong at Texas Fertility Center (US Fertility Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Texas Fertility Center (US Fertility Network clinic).
When I would have my monitoring appointments different doctors had different options for the protocol. It made me unsure of who was right.
8
Doctor
Natalie Burger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Natalie Burger] is not overly effusive or bubbly, but she is on your side, rooting for you every step of the way. I always felt she really cared about my family and was thoughtfully tailoring the treatment to me...said with current research and the optional genetic testing we did, multiple embryo transfer wasn't necessary unless it is the patient's preference...was warm and compassionate but I appreciated that she was also honest and direct.
I felt very positive about the treatment we received [at Texas Fertility Center]. My only negative feedback is that you had to leave a voicemail anytime you wanted to talk to someone and wait for a callback. No one ever answers the phone. You can't leave a voicemail during lunch or when the business is closed either...The exception to that is the amazing on-call nurse, Pam, who we had access to for treatment-related questions. She is fantastic.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
We left our previous doctor because, while they had excellent bedside manner, I didn't feel they fully explained risks/potential setbacks, etc. Dr. Burger was the perfect combination of warm and compassionate while also matter of fact and well versed in likely outcomes. She answered every question honestly and thoughtfully and I felt very well prepared for our procedure.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She is not overly effusive or bubbly, but she is on your side, rooting for you every step of the way. I always felt she really cared about my family and was thoughtfully tailoring the treatment to me.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger was warm and compassionate but I appreciated that she was also honest and direct.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Pam, the on-call nurse, was fabulous)
During our visits the nursing staff was very nice and professional. I did not have as much contact with them as Dr. Burger. However, the on-call nurse, Pam, was exceptional.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
I think they're success rates are very high, which is why we chose them. I felt very positive about the treatment we received. My only negative feedback is that you had to leave a voicemail anytime you wanted to talk to someone and wait for a callback. No one ever answers the phone. You can't leave a voicemail during lunch or when the business is closed either. Because I see clients throughout my workday this was at times inconvenient. The exception to that is the amazing on-call nurse, Pam, who we had access to for treatment-related questions. She is fantastic.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
Dr. Burger said with current research and the optional genetic testing we did, multiple embryo transfer wasn't necessary unless it is the patient's preference. My friend and I both went through IVF with her one month apart, are similar ages (late 30s), and both got pregnant the first transfer.
What specific things went wrong at Texas Fertility Center (US Fertility Network clinic)?
  • Failed to order appropriate test
Describe the specific things that went wrong at Texas Fertility Center (US Fertility Network clinic).
Once a nurse forgot to add a lab request for some scheduled blood-work I had but this error was figured out quickly and resolved.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
Recurrent Pregnancy Loss
European
Income $100K - $199K
3rd of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Burger met with us for 2 hours and reviewed all of my data, tests, etc. and we did not feel rushed at all. She answered all of our questions with such patience. ... I was afraid that Dr. Burger was going to push IVF and that I would feel pressured. ... She didn't push it at all. ... It felt very empowering to make the decision to move forward with IVF on my own rather than feeling that pressure.
Call and schedule sooner than later because they [Texas Fertility Center]do book out weeks in advance. I was a little frustrated by this but seeing how much time you get with the doc makes sense. ... As we are waiting for more test results, they call and do courtesy checks to make sure we are doing ok. That really feels nice. I've felt like a number in a system before and this feels like these people actually care.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I was afraid that Dr. Burger was going to push IVF and that I would feel pressured. It was quite the opposite. She didn't push it at all. She covered all of the options and stats of success. It felt very empowering to make the decision to move forward with IVF on my own rather than feeling that pressure. I feel like I was acting like a whackadoo as probably many of us do when you finally are meeting with a specialist but she she was so patient and understanding and answered all of our questions very thoroughly
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Have questions prepared! She will go over everything with you so be as prepared as you can be.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger met with us for 2 hours and reviewed all of my data, tests, etc. and we did not feel rushed at all. She answered all of our questions with such patience. As we are waiting for more test results, they call and do courtesy checks to make sure we are doing ok. That really feels nice. I've felt like a number in a system before and this feels like these people actually care.
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
Super nice and welcoming (v. different from my OBGYN experiences) and have since called to check up on us even though we are just waiting for test results. Feel very cared for.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
It's very small! Which I think is nice. I've been in OBGYN waiting rooms with like 60 people kids running amok and it's sad and overwhelming at times but this is very cozy and intimate. I felt safe. Call and schedule sooner than later because they do book out weeks in advance. I was a little frustrated by this but seeing how much time you get with the doc makes sense.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
8
Age 30
Endometriosis
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
Review of
Natalie Burger is very professional and kind. She made it a point to go over all of my husbands and I records before coming in to discus or course of action. She is very knowledgeable in infertility. ... With male infertility and endometriosis. ... She truly cares and wants to genuinely help get you answers. She found I have endometriosis in my first appointment, that other doctors missed.
The clinic [Texas Fertility Center] as a whole is organized and all on the same page. Nice relaxing environment. Access to all the new patient forms online and any other information you may need. Also love that they offer IVF seminar to educate before starting the process. ... All the nurses so far have been great. Explaining everything in detail and organized.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Natalie Burger is very professional and kind. She made it a point to go over all of my husbands and I records before coming in to discus or course of action. She is very knowledgeable in infertility. I was a tad disappointed to find that she does not work with helping find a answer for male infertility. With that being said I now know how infertility clinics work. Our infertility journey has beed two and a half years now. With male infertility and endometriosis. Our first appointment went as well as it can with getting to for sure news that IFV is our only chance at conceiving. We where sent home with many labs to start on our own time. It was not rushed and was very easy to accomplish. We hope to start January 2020.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She is very nice and caring.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Im definitely treated like a human, and not only that. She truly cares and wants to genuinely help get you answers. She found I have endometriosis in my first appointment, that other doctors missed.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
We have not yet started any drug protocols at this time. Our beginning lab work is done. She did an in house ultrasound and immediately saw endometriosis.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Name is on my refrigerator at home )
All the nurses so far have been great. Explaining everything in detail and organized.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
The clinic as a whole is organized and all on the same page. Nice relaxing environment. Access to all the new patient forms online and any other information you may need. Also love that they offer IVF seminar to educate before starting the process.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
So far we have only had to under go testing. Which for the most part is covered under insurance. What is not covered is very much broken down to you at you first consult.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
I do not have any comments about the approach. I understand the risk of carrying multiples.
9
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 39
1 Egg Freezing
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Doctor Burguer told me they [Texas Fertility Center] were not focused on being warm, and after a failed cycle I told her the memories I had left were OHSS pain and the bad taste of being treated with no compassion and she didn’t seem to be affected by that ... Once my treatment didn’t work, we had to call to ask for a explanation since we were lost. She set with us for 20 minutes, said she didn’t had a precise explanation of the reason, said we could try again and that I could adopt eggs or embryos and it would be cheaper. Didn’t demonstrate compassion at all.
go somewhere else, they treat you like a number not like a woman. Ask for you receipt for the surgery center otherwise they will charge your insurance for the money even though you payed out of the pocket ... In one of my screenings with doctor Hansen, I left the room and staff were talking bad about me, until one of the nurses realize I was there and said “patient is out”. Never was treated with so much disrespect and coldness
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Once my treatment didn’t work, we had to call to ask for a explanation since we were lost. She set with us for 20 minutes, said she didn’t had a precise explanation of the reason, said we could try again and that I could adopt eggs or embryos and it would be cheaper. Didn’t demonstrate compassion at all. Didn’t said goodbye, just left the room and a nurse got back to charge us for that “consultation” We left the office and knew we would never be back there. In one of my screenings with doctor Hansen, I left the room and staff were talking bad about me, until one of the nurses realize I was there and said “patient is out”. Never was treated with so much disrespect and coldness
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Be kind, human, and try to see other than the money
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I felt just like a number, felt that wasn’t taken care of and had to constantly ask for more clarification. Had problems to have my paperwork from work filled, had a bad hyper stimulating syndrom Doctor Burguer told me they were not focused on being warm, and after a failed cycle I told her the memories I had left were OHSS pain and the bad taste of being treated with no compassion and she didn’t seem to be affected by that
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
menopure and gonal-f and cetrotife which I had to take half of the dosage because I was OHSS
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Shanon)
.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
.go somewhere else, they treat you like a number not like a woman. Ask for you receipt for the surgery center otherwise they will charge your insurance for the money even though you payed out of the pocket
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
My insurance suppose to cover most of it, so I ended up spending close to $4500
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
Na
What specific things went wrong at Texas Fertility Center (US Fertility Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Texas Fertility Center (US Fertility Network clinic).
Already told what I had
0
Doctor
Natalie Burger
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Texas Fertility Center (US Fertility Network clinic)
North Austin (closed)
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 36
3 Fertility Medications
Male Factor
Tubal Blockage
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Natalie Burger] has walked us through the different possible treatments we can pursue to become pregnant, encouraged us to start with IUI which is more cost effective, rather than jumping straight into the expensive IVF treatments. Unfortunately, the several times I have taken the medications during my cycle, have resulted in ovulation taking place in the ovarian tube which may have a blockage. We have discussed, and agreed that we would try a few more rounds to see if we can get a cycle on the "good" ovary, and proceed with the IUI, otherwise, we can attempt to unblock the other tube, or move on to IVF. I just feel that she is very compassionate and willing to try all options before jumping into the most expensive route, and we really appreciate that!
Dr. Burger practices at all of the clinics [of Texas Fertility Center], so if there is a certain one that is better for you, I would find out her schedule and try to arrange your visits around that. Otherwise, I have been to the central office (most often), but also South office and they are both very nice, clean, and staff is awesome at both!... Everyone at the Texas Fertility Center is upbeat, sweet and caring. I like them all very much!
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She is very warm and caring and takes time to answer all questions. I feel very comfortable with her. She has walked us through the different possible treatments we can pursue to become pregnant, encouraged us to start with IUI which is more cost effective, rather than jumping straight into the expensive IVF treatments. Unfortunately, the several times I have taken the medications during my cycle, have resulted in ovulation taking place in the ovarian tube which may have a blockage. We have discussed, and agreed that we would try a few more rounds to see if we can get a cycle on the "good" ovary, and proceed with the IUI, otherwise, we can attempt to unblock the other tube, or move on to IVF. I just feel that she is very compassionate and willing to try all options before jumping into the most expensive route, and we really appreciate that!
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Be patient and trust in the process.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She was very warm and attentive, took time to answer my questions, and her nurse always called me back in a timely manner to answer any additional questions I may have. Dr. Burger also rearranged her schedule to accommodate me when I needed to come in for ultrasounds during my first days of my cycle for IUI treatment.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
Previously answered.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Laura Kuykendall)
Everyone at the Texas Fertility Center is upbeat, sweet and caring. I like them all very much!
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Dr. Burger practices at all of the clinics, so if there is a certain one that is better for you, I would find out her schedule and try to arrange your visits around that. Otherwise, I have been to the central office (most often), but also South office and they are both very nice, clean, and staff is awesome at both!
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
For each interuterine ultrasound I have had to do (which is 2 per cycle) have been around $216 each time, so around $430 per cycle. I have been through 3 cycles so far.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 31 - 33
3 IUI
1 IVF
Anovulation
PCOS
Latinx
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Burger is kind, understanding, more patient than anyone I've ever met and will spend time with you to allow questions, concerns, talking, etc...Our egg retrieval was prolonged and had me very worried. We initially thought we would get a high number of eggs and when we got only 7 I was devastated! Dr. Burger explained everything in detail and even expressed her expectations were different than what we had...I was able to have a successful, healthy pregnancy that resulted in our precious baby girl
As a clinic - I feel that TFC [Texas Fertility Center] has a tendency to overbook their patients. I previously saw a different physician and had a terrible experience. I also used to go to their main office where there is never a time I didn't have to wait at least thirty minutes after I arrived to see my doctor. At the south clinic, it is much better. The staff is friendlier, more understanding. I get into my appointments as I arrive...Dee Dee [a nurse] is awesome...She has a vast knowledge of the care she gives. I appreciate her honesty and her patience for me
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
There aren't enough words to describe how great Dr. Burger is. She is exactly what we needed going through all of this. Our egg retrieval was prolonged and had me very worried. We initially thought we would get a high number of eggs and when we got only 7 I was devastated! Dr. Burger explained everything in detail and even expressed her expectations were different than what we had. I appreciated that we had a open and easy conversation about it. I was able to have a successful, healthy pregnancy that resulted in our precious baby girl. We even had a second transfer last year that was unsuccessful. Dr. Burger called me and we spoke for an hour on the phone about what happened, what "went wrong", what we could expect for the next transfer of our last embryo, etc. It was comforting to know that I could ask any questions without judgment and expect an honest answer.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Prepare yourself, the more you know about what's going on - the more you can discuss all the options with her. She will discuss anything you bring her way - after countless hours of research, I would bring up a new possible treatment or test and she never batted an eye. She is great to work with and believes in collaborative care.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I had previously seen a different doctor who treated me like a number. Dr. Burger is kind, understanding, more patient than anyone I've ever met and will spend time with you to allow questions, concerns, talking, etc. She is awesome. She has made me feel comfortable and talks to me like I am an educated person because of my medical background. I appreciate her candidness and ability to "talk me off the ledge".
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
I did three separate IUI's with Femara + Ovidrel trigger that were unsuccessful. I had frequent follow-ups with Dr. Burger throughout that time. Currently I am doing IVF with Gonal-F, Menopur, Cetrotide & Lupron trigger. She has had me follow-up with ultrasounds & labs every 2 days. Her nurses will call and check on me daily. With my very high egg count and PCOS she has been cautious with my medication as not to produce too many follicles. She has also had me changed from my Ovidrel trigger to the Lupron trigger since I am at a higher risk for OHSS. I was able to get 3 healthy embryos with our retrieval - although it was longer than expected and wasn't as high of a yield as was expected - I was able to get pregnant and have a healthy baby on our first transfer. We used a femara/induced-ovulation cycle for both transfers which she took time to discuss.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Dee Dee)
Dee Dee is awesome! After a previous experience at this clinic with a different nurse I was very wary. She is compassionate, patient, educated, skilled at her job. She has a vast knowledge of the care she gives. I appreciate her honesty and her patience for me! She answers emails within a day, returns calls promptly and will consult Dr. Burger to calm my nerves when I need it. She has been amazing. The staff at the office is also very nice! They always try to work with my schedule. They make sure I leave with an understanding of what my next steps are. They are very sweet.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
As a clinic - I feel that TFC has a tendency to overbook their patients. I previously saw a different physician and had a terrible experience. I also used to go to their main office where there is never a time I didn't have to wait at least thirty minutes after I arrived to see my doctor. At the south clinic, it is much better. The staff is friendlier, more understanding. I get into my appointments as I arrive.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
Each IUI cycle costed a total of about $3000, as my insurance does not provide coverage. This includes medication. My IVF cycle cost around $18000 including medications. This IVF cycle has cost about $19,000 plus $4000 in medications.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
We have discussed this, at length. I would prefer multiples since I believe that would give me a higher chance at success. She prefers singles because of less chance of problems throughout the pregnancy, higher success rates after genetic testing, etc. Most importantly, I trust her. She has given me her rationale and I agree.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Burger] discovered a birth defect I had in my uterus that no other dr had noticed. She encouraged me to take care of that prior to IVF. My husband had zero sperm so she refered us to an excellent dr and helped us get an appt faster than normal. My husband's specialist was able to surgically get sperm and Natalie encouraged us to use ICSI and strongly suggested only transferring one embryo. She performed my procedure herself as well as the retrieval and implantation.
Excellent clinic [Texas Fertility Center]! They are prompt and on time, answer questions with kindness! They are really busy, it took a long Time to get my records sent to my new doctor....[nurse] Answered all my questions and was very kind. Convenient to email her periodically and always got quick responses. Very thorough when teaching about medications. Visits were always quick!...Total about $25,000... When the insurance company was difficult with medications she [Dr. Burger] intervened and found an alternative route that insurance would work with.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Natalie was great at explaining everything she was doing before and during a procedure. She was always calm and patient with our questions or concerns. She was honest and compassionate. There were a few times that I think she assumed we knew something but when we would stop and ask for more info or clarification she would not rush but took the time to fully explain things to us.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Ask a lot of questions, don't hesitate, no question is stupid!
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She took the time to listen to our story and what our journey was like. She was always kind and remembered details about us when we would visit.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
She discovered a birth defect I had in my uterus that no other dr had noticed. She encouraged me to take care of that prior to IVF. My husband had zero sperm so she refered us to an excellent dr and helped us get an appt faster than normal. My husband's specialist was able to surgically get sperm and Natalie encouraged us to use ICSI and strongly suggested only transferring one embryo. She performed my procedure herself as well as the retrieval and implantation. She performed all the sonograms and prescribed all the medications. When my body wasn't quite ready for something she explained it to me and adjust my injections. When the insurance company was difficult with medications she intervened and found an alternative route that insurance would work with.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Jessica)
Answered all my questions and was very kind. Convenient to email her periodically and always got quick responses. Very thorough when teaching about medications. Visits were always quick!
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Excellent clinic! They are prompt and on time, answer questions with kindness! They are really busy, it took a long Time to get my records sent to my new doctor.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
Total about $25,00
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
Natalie is very adamant about giving her patients the healthiest outcome and therefore has a lot of information to share about why she does not prefer multiple embryo transfers.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2017, Successful
NPS
10
NPS
10
Age 42
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
3rd of 4 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Natalie Burger] presented all information about my infertility very directly and scientifically, but also with a plan and hope...Though my ovarian reserve was low and my chances of conceiving with my own eggs very low, she never took that option off the table, she was just very honest about the expected results. I am not sure that without her guidance we would have been so open to using donor eggs, but she made the whole experience wonderful and I trusted her perspective completely.
Leanne [nurse at Texas Fertility Center] was fairly responsive on email though I found that I usually had to wait until the evening to get a response... The on-call weekend nurse was Pam who I loved...It [Donor Egg IVF] was approximately $30,000 all in, not including genetic testing on the embryos...I found the fact that they have multiple locations really convenient. We mainly went to the Austin South office which is closer to our home and that was nice. We did have to go to the North location for the procedure, but it was also convenient and the experience there was far better than other clinics.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I can't say enough about Dr. Burger. Initially she may come off as a bit stiff, but she really does a great job of communicating all options. Though my ovarian reserve was low and my chances of conceiving with my own eggs very low, she never took that option off the table, she was just very honest about the expected results. I am not sure that without her guidance we would have been so open to using donor eggs, but she made the whole experience wonderful and I trusted her perspective completely.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I would say to not be put off if she seems a bit detached at first - listen to what she's saying and give her time to warm up. After working with four doctors I can say that I felt more cared for by her than any of the others.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I liked Dr. Burger immediately. She presented all information about my infertility very directly and scientifically, but also with a plan and hope. After three transfers, the experience I had with Dr. Burger was far and away the best. She spoke to me the whole time, allowed my husband to be in the room with me, and we got to see the embryo on the screen before the transfer and then watch as it was placed. After the procedure she gave us both a big hug and I really felt like she was genuinely rooting for us.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
Because we used donor eggs, the protocol was fairly straightforward and more like a frozen embryo transfer. I took a birth control pill to sync up my schedule with the donor, then started on lupron, followed by Estradiol before the transfer and then continued on that after the transfer along with Crinone progesterone gel and nightly progesterone suppositories.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Leanne)
Leanne was fairly responsive on email though I found that I usually had to wait until the evening to get a response. Once I realized that I knew what to expect. The on-call weekend nurse was Pam who I loved. Then again, she's the one who gave me the good news about my positive test so it would be hard to say anything negative about her no matter what!
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
I found the fact that they have multiple locations really convenient. We mainly went to the Austin South office which is closer to our home and that was nice. We did have to go to the North location for the procedure, but it was also convenient and the experience there was far better than other clinics.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
It was approximately $30,000 all in, not including genetic testing on the embryos.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
Again, because we used donor eggs Dr. Burger recommended a single embryo transfer. This is where I really appreciated her perspective and what she said was, "We want to make sure this pregnancy is safe for both you and the baby. Our goal is to have you both leave the hospital completely safe." That really resonated with both my husband and me.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 29 - 30
4 IUI
1 IVF
PCOS
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
I liked Dr Burger from the very beginning; as soon as she got all of our information​ and background, she was already writing out plans for treatment. She was honest with us about our odds and never sugar coated anything, but was also encouraging. She kept us updated throughout every step of every process. I trusted her completely to do right by us...Dr Burger was always friendly and cheerful to us. She answered all of our questions and took our concerns seriously.
TFC was clean, quiet and organized. Both locations we used were equally nice. It was really convenient being able to make appointments at the different locations depending on which was more convenient for us at the time. The new surgical center we used for IVF was excellent. We almost never had to wait long for appointments...One time I wasn't called with my beta result from an IUI. I knew it was negative but wanted to hear it just in case. After some phone tag with the after hours nurse we got the result.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I liked Dr Burger from the very beginning; as soon as she got all of our information​ and background, she was already writing out plans for treatment. She was honest with us about our odds and never sugar coated anything, but was also encouraging. She kept us updated throughout every step of every process. I trusted her completely to do right by us.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Feel free to ask questions or suggest alternatives! She's very nice and not dismissive at all.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr Burger was always friendly and cheerful to us. She answered all of our questions and took our concerns seriously.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
I did four IUI with Femara and two Femara only cycles, with doses ranging from 2.5-7.5mg. Half the cycles were with progesterone supplementation due to a shortening luteal phase. We had no quantifiable issues so IUI was the first step before IVF. When we moved to IVF we had an antagonist protocol with birth control suppression, gonal F, Menopur and cetrotide. Gonal F doses ranged from 75-300IU depending on estradiol levels. 75IU Menopur and cetrotide were used on days 10-13 of stims. 23 eggs were retrieved, 10 each fertilized normally and with ICSI, and 11 embryos were frozen. Half and half approach was used in case of fertilization issues.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: DeeDee for IVF)
DeeDee was always very quick to reply to communication. She was flexible with our odd situation (me unable to receive calls at work) and talked to my husband often.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
TFC was clean, quiet and organized. Both locations we used were equally nice. It was really convenient being able to make appointments at the different locations depending on which was more convenient for us at the time. The new surgical center we used for IVF was excellent. We almost never had to wait long for appointments.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
Ultrasound monitoring was $200 each. Sperm wash $200, IUI $200. IVF plus one transfer was about $18k, higher than usual due to me needing more meds and having so many embryos to take care of.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
Dr Burger strongly suggested eSET due to our ages, unexplained infertility, and general clinic practice. She said she'd only consider multiples after a few failed transfers.
What specific things went wrong at Texas Fertility Center (US Fertility Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Texas Fertility Center (US Fertility Network clinic).
One time I wasn't called with my beta result from an IUI. I knew it was negative but wanted to hear it just in case. After some phone tag with the after hours nurse we got the result.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
9
Age 39
European
Income $50K - $99K
2nd of 2 Docs
7 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Burger was warm and listened to all of my many questions. My case was a bit different as I have no known fertility issues, I’m married to woman so we just lack the equipment necessary to get pregnant. Dr. Burger was open and accepting...I was prescribed Femara, and it resulted in two large follicles. Since I had been ovulating naturally, we decided against the trigger shot. I used a clear blue digital ovulation kit to monitor at home, and when I got the smiley face, I called the office to schedule the iui for the next day...
They [nurses at Texas Fertility Center] are very busy but also made time to answer questions...I have probably paid around 1500 total for my consult, ultrasounds, medication, IUI, sperm processing. Next cycle should be only around $700...Just like at any clinic, you really need to be on top of your treatment plan and make sure you understand all the steps! The nurses are not in in charge of your care, YOU ARE. So make sure that you understand he steps in the plan forwards and backwards. If you don’t understand something, the nurses will happily help you.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I liked Dr Burger a lot. Treatment plans can be confusing and she was very clear about what needed to happen and when. I had many questions about medication and she wrote out a timeline for me, and made sure that any questions I had were answered.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Take the time to ask the questions! Write them down before your appointments and don’t be afraid to sound silly!
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger was warm and listened to all of my many questions. My case was a bit different as I have no known fertility issues, I’m married to woman so we just lack the equipment necessary to get pregnant. Dr. Burger was open and accepting.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
I was prescribed Femara, and it resulted in two large follicles. Since I had been ovulating naturally, we decided against the trigger shot. I used a clear blue digital ovulation kit to monitor at home, and when I got the smiley face, I called the office to schedule the iui for the next day. Right now I’m in the two week wait!
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
They are very busy but also made time to answer questions.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Just like at any clinic, you really need to be on top of your treatment plan and make sure you understand all the steps! The nurses are not in in charge of your care, YOU ARE. So make sure that you understand he steps in the plan forwards and backwards. If you don’t understand something, the nurses will happily help you.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
I have probably paid around 1500 total for my consult, ultrasounds, medication, IUI, sperm processing. Next cycle should be only around $700.
9
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
LGBTQ+
2020, Unknown Success
NPS
10
NPS
10
Age 30
Endometriosis
Ashkenazi Jewish
Income $0 - $49K
Teacher
1st of 3 Docs
1 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr Burger has been great all around. I feel like she's very realistic and doesn't push me into things, just gives information and lets me make my own choices. When we found issues, she was very clear with me what was up and how we can fix it...reassuringly clinical and empathetic/down to earth at the same time...You're going to get a lot of information and it might be overwhelming. Dr Burger knows that! Just write stuff down and call back if you need to, they are super willing to help and answer questions.
you will have your primary doc, but they do rotations for weekends and IUIs [at Texas Fertility Center]. I've had great experiences with three docs I've worked with have all been great, just something to know though... they've [nurses have] been so helpful and informative. It's also hard for me to answer calls at work and they are so relaxed and persistent about waiting and trying to get on touch...write stuff down and call back if you need to, they are super willing to help and answer questions.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr Burger has been great all around. I feel like she's very realistic and doesn't push me into things, just gives information and lets me make my own choices. When we found issues, she was very clear with me what was up and how we can fix it.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
You're going to get a lot of information and it might be overwhelming. Dr Burger knows that! Just write stuff down and call back if you need to, they are super willing to help and answer questions.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr Burger has been fantastic, reassuringly clinical and empathetic/down to earth at the same time.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
I'm single and my fertility had never come into play before, so we started with all the diagnostic tests: blood work, infectious disease panel, ultrasound, and HSG. HSG found an uterine septum and furthered the likelihood of endometriosis. We scheduled surgery for both, and in the wait time (for my schedule, not hers) I did an unmedicated IUI, just to try. It didn't work, I had a successful surgery and am now waiting to heal and try again.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Amy has been my main point of contact)
I've had so many ridiculous questions and they've been so helpful and informative. It's also hard for me to answer calls at work and they are so relaxed and persistent about waiting and trying to get on touch.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Just as a note, you will have your primary doc, but they do rotations for weekends and IUIs. I've had great experiences with three docs I've worked with have all been great, just something to know though.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
U
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
9
NPS
9
Age 31 - 33
5 IUI
Unexplained
Income $50K - $99K
Accountant
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Natalie Burger always went over the plan to make sure I understand what I needed to do and the procedure was going to go. Even though none of the cycles resulted in a pregnancy, she always had a positive outlook... The first couple of IUIs we used Femara by itself uping the dose on the third IUI I believe. On the fourth and fifth IUIs, we added injection shots to give us more chances with an increase in eggs. None of the IUIs worked, so our next step would be IVF, but the costs is stopping us from proceeding any further.
The clinics [at Texas Fertility Center] were always clean. They were easy to get to if you are familiar with the area. They had supplies such as pad, tampons, etc. in the bathroom if needed. Parking was sometimes an issue, but for the most part I always found a parking spot.... My nurse was wonderful. She always responded to her email and voicemails in a timely fashion. Always got back to me if I had questions and she needed to talk with the doctor.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Natalie Burger always went over the plan to make sure I understand what I needed to do and the procedure was going to go. Even though none of the cycles resulted in a pregnancy, she always had a positive outlook.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Always speak up when you don't understand something. Dr. Natalie Burger will always listen to you and your concerns.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Natalie Burger always had a warm feeling when she walked through the door and greeted me. I always felt like I could ask her anything and it wasn't a stupid question.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
The first couple of IUIs we used Femara by itself uping the dose on the third IUI I believe. On the fourth and fifth IUIs, we added injection shots to give us more chances with an increase in eggs. None of the IUIs worked, so our next step would be IVF, but the costs is stopping us from proceeding any further.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic).
My nurse was wonderful. She always responded to her email and voicemails in a timely fashion. Always got back to me if I had questions and she needed to talk with the doctor.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
The clinics were always clean. They were easy to get to if you are familiar with the area. They had supplies such as pad, tampons, etc. in the bathroom if needed. Parking was sometimes an issue, but for the most part I always found a parking spot.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
I don't really remember. I would say the total costs of 5 IUIs would be about $5,000.
9
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2014 - 2016, Successful
NPS
10
NPS
10
Age 38 - 40
5 IUI
European
Income $0 - $49K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr Burger was very warm and candid while working with me. I had a pregnancy that ended up being an abnormal so I to return and try again. She was very compassionate....She was very knowledgeable and outlined many different options. I appreciated the fact that she did not jump to the most expensive option but wanted to try cheaper solutions first. She was very sensitive towards financial limitations also. She was personable and positive...
This clinic [Texas Fert Ctr - Aus Central] is available at all hours. They are very organized. When another doctor has to see you, they have no problem figuring out your plan. The clinic is reachable by phone or email and they have an after hours nurse line. I never sat around for a long time waiting. It was in and out. They also have an IVF lab associated with them....Dr Burger was very warm and candid while working with me.... She was personable and positive.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She was very knowledgeable and outlined many different options. I appreciated the fact that she did not jump to the most expensive option but wanted to try cheaper solutions first. She was very sensitive towards financial limitations also. She was personable and positive.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr Burger was very warm and candid while working with me. I had a pregnancy that ended up being an abnormal so I to return and try again. She was very compassionate.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
We decided to go with the least invasive strategy first. I did 3 IUI's before getting pregnant. All were without medicine. After I returned to fertility treatments again we decided together to try fertility meds because she thought stimulating my ovaries would increase the quality of the eggs. AFter that IUI did not work (due to low motile sperm count probably) a cyst developed on one ovary so we decided to not use meds on the next round. I became pregnant.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
This clinic is available at all hours. They are very organized. When another doctor has to see you, they have no problem figuring out your plan. The clinic is reachable by phone or email and they have an after hours nurse line. I never sat around for a long time waiting. It was in and out. They also have an IVF lab associated with them.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 34 - 36
2 IUI
3 IVF
Diminished Ovarian Reserve
Endometriosis
Unexplained
Latinx
Income $100K - $199K
2nd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Natalie Burger was very informative and made sure I was clear on what our next steps were...She even wrote down on a little slip of paper the next steps to help me refer back to it if I needed it...We used gonal f and menopur. My body reacted well and was able to do a retrieval...Any questions I had were answered in a timely manner and with great care...you feel comfortable and getting your questions answered.
Everyone [staff and nurses of Texas Fertility Center] that I came into contact with was very helpful and more than willing to help me find the answers I needed...$25,000 total including medication for IVF...They really care about making you feel comfortable and getting your questions answered...Dr. Burger was very informative and made sure I was clear on what our next steps were.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger was very informative and made sure I was clear on what our next steps were. She even wrote down on a little slip of paper the next steps to help me refer back to it if I needed it. Her demeanor is calm and caring. She is straight forward with expectations which I appreciated.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Make sure and do your own research and be your own advocate. It is helpful to have a general idea when walking into appointments- here or anywhere else.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Any questions I had were answered in a timely manner and with great care. They really care about making you feel comfortable and getting your questions answered.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
We used gonal f and menopur. My body reacted well and was able to do a retrieval.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Cynthia)
Everyone that I came into contact with was very helpful and more than willing to help me find the answers I needed. Very grateful for Dr. Burger's staff.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
I don't have any complaints about the clinic. The only time I didn't see Dr. Burger for an appointment was one time. That was really important to me that I saw Dr. Burger, but things come up and it only happened once.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
$25,000 total including medication for IVF
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
She prefers 1 at a time.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2020, Successful
NPS
10
NPS
10
Age 35
2 IUI
Endometriosis
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Burger’s care is compassionate. She takes time to explain procedures, risks of treatments, but is not overly warm and fuzzy. During my miscarriage she was incredibly understanding and thoughtful in helping process the loss...She has a lot of expertise in her field and was able to diagnose me with endometriosis, which other doctors had missed. I did two IUIs and both resulted in pregnancy
Nursing staff [of Texas Fertility Center] are well organized and respond to calls quickly. To reach a nurse you do have to leave a message; they always return calls but if you work somewhere that doesn’t allow you to take their calls easily this could be a challenge for you...I never waited more than 20 minutes for an appointment (and that was uncommon). The clinic staff are professional and warm.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger is a great doctor. She has a lot of expertise in her field and was able to diagnose me with endometriosis, which other doctors had missed. I did two IUIs and both resulted in pregnancy (1 miscarried).
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger’s care is compassionate. She takes time to explain procedures, risks of treatments, but is not overly warm and fuzzy. During my miscarriage she was incredibly understanding and thoughtful in helping process the loss.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
With Dr. Burger I did a surgery to remove a large endometriosis cyst and 2 IUIs. Both IUIs used Letrozole.
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
Nursing staff are well organized and respond to calls quickly. To reach a nurse you do have to leave a message; they always return calls but if you work somewhere that doesn’t allow you to take their calls easily this could be a challenge for you.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
This is a small clinic and weekend procedures are done at the central/main clinic. I never waited more than 20 minutes for an appointment (and that was uncommon). The clinic staff are professional and warm.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
IUI cost around $800 (not covered by instance). My endometriosis surgery was covered by insurance, but my out of pocket was around $2,500.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 36
3 IUI
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Review of
Be prepared that it will not be a warm and fuzzy experience, but she [Dr. Natalie Burger] will be kind and tactful.... Started with progesterone suppositories to try and lengthen my LP, then IUI with Femara. Upped my Femara dose for IUI #2 to 7.5 mg and added Estradiol with the progesterone, reducing Estradiol dose for IUI #3 because it made me very moody and irritable. My LP has lengthened to 12-14 days with this protocol, but no pregnancy yet.
It’s been pretty easy to get appointments [at Texas Fertility Center-South Austin], but there is not much availability for early morning. The south location also has some limitations, so I’ve needed to go to the main office a few times. You’ll just need to be flexible sometimes... My primary nurse and the on call nurse have both been outstanding and uplifting... have a dedicated nurse that is very easy to reach, and her bedside manner is kind while also being clinical and realistic
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I don’t think this is really Dr. Burger’s fault because I have done a ton of research and the terminology and basic plan was familiar to me already, but my husband has been confused about the plan and next steps.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Be prepared that it will not be a warm and fuzzy experience, but she will be kind and tactful.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I never feel rushed, I have a dedicated nurse that is very easy to reach, and her bedside manner is kind while also being clinical and realistic
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
Started with progesterone suppositories to try and lengthen my LP, then IUI with Femara. Upped my Femara dose for IUI #2 to 7.5 mg and added Estradiol with the progesterone, reducing Estradiol dose for IUI #3 because it made me very moody and irritable. My LP has lengthened to 12-14 days with this protocol, but no pregnancy yet.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic).
My primary nurse and the on call nurse have both been outstanding and uplifting
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
It’s been pretty easy to get appointments, but there is not much availability for early morning. The south location also has some limitations, so I’ve needed to go to the main office a few times. You’ll just need to be flexible sometimes.
8
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 37 - 38
2 IUI
1 IVF
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Every single time I go to the clinic, I see my doctor [Dr. Natalie Burger]. She will spend as much time with me as needed to answer all of my questions. She is compassionate.... She is a compassionate and knowledgeable doctor. She listens and answers all questions no matter how trivial. She spends as much time as you need with you. She can be reached through the nurses most of the time
If you choose to go to one of the satellite offices [for Texas Fertility Center], you will still need to go to the main location for certain things (anything on the weekend, anything IVF related). All of the doctors are great. You will see a doctor at every single visit.... I don’t see my nurse much since I go to a satellite location, not the main office. She is available for questions via phone during business hours. The on-call nurse is available after hours.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She is a compassionate and knowledgeable doctor. She listens and answers all questions no matter how trivial. She spends as much time as you need with you. She can be reached through the nurses most of the time.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I highly recommend her.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Every single time I go to the clinic, I see my doctor. She will spend as much time with me as needed to answer all of my questions. She is compassionate.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
She found and removed a uterine septum and tried several IUIs. We have now moved on to IVF.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Lisa)
I don’t see my nurse much since I go to a satellite location, not the main office. She is available for questions via phone during business hours. The on-call nurse is available after hours.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
If you choose to go to one of the satellite offices, you will still need to go to the main location for certain things (anything on the weekend, anything IVF related). All of the doctors are great. You will see a doctor at every single visit.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
We paid completely out of pocket.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
She will only transfer one pgs tested embryo.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
South Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
8
Age 32 - 35
1 Fertility Medications
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
9 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Review of
I have had a great experience with Dr. Burger. She removed my stage 4 endometriosis recently. I was just diagnosed with Diminised Ovarian Reserve and we are likely going to be pursuing IVF soon. I feel confident being under her care...Dr. Burger is very warm and caring. She takes time to listen and answer all questions without seeming annoyed.
Several years ago a nurse [from Texas Fertility Center] called to tell me I had a blocked tube but that they would be able to unblock it. Then at my follow up appointment with the doctor, she said she had never said that, and that the nurse was mistaken. I had to have the tube removed...I am just starting with treatment so I can't say but for my surgery for endometriosis I paid about 1500
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I have had a great experience with Dr. Burger. She removed my stage 4 endometriosis recently. I was just diagnosed with Diminised Ovarian Reserve and we are likely going to be pursuing IVF soon. I feel confident being under her care.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Don't be afraid to ask all your questions- she will take time to answer them fully
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger is very warm and caring. She takes time to listen and answer all questions without seeming annoyed.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
We are at the beginning stage of treatment with Dr. Burger as I have just been diagnosed with DOR. But I am happy with the laparoscopy she did for my Endometriosis last year.
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
The nurses have not seemed as compassionate or patient as Dr. Burger.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
They are well run and organized.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
I am just starting with treatment so I can't say but for my surgery for endometriosis I paid about 1500
What specific things went wrong at Texas Fertility Center (US Fertility Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Texas Fertility Center (US Fertility Network clinic).
Several years ago a nurse called to tell me I had a blocked tube but that they would be able to unblock it. Then at my follow up appointment with the doctor, she said she had never said that, and that the nurse was mistaken. I had to have the tube removed.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 29 - 30
3 IUI
3 IVF
Donor Eggs
Endometriosis
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
Surrogacy With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr Burger got to know us and our situation. She was very willing to try IUI with us before moving onto IVF. I felt she was very honest with us throughout our treatment... She was always very informative. We always felt she was sensitive to our situation and would make time to speak with us after failed attempts to explain what we could do next and cover what was involved in that.
The nursing staff were all very caring and understanding of the environment they were working in... There are other good doctors at the clinic but Dr Burger was our favourite. She is very open and honest with you and will listen to your needs.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
I don't feel Dr Burger has any weaknesses as a care giver. She was always very informative. We always felt she was sensitive to our situation and would make time to speak with us after failed attempts to explain what we could do next and cover what was involved in that. She was brilliant and I would and do highly recommend her to people with fertility issues.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
There are other good doctors at the clinic but Dr Burger was our favourite. She is very open and honest with you and will listen to your needs.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr Burger got to know us and our situation. She was very willing to try IUI with us before moving onto IVF. I felt she was very honest with us throughout our treatment which was a great thing because I would have hated to spend more money undergoing procedures that would not necessarily have ever resulted in pregnancy.
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
The nursin staff were all very caring and understanding of the environment they were working in. They would always wish us luck after having an IUI.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 31
1 IUI
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Burger] performed surgery to remove my uterine septum as well as a polyp. After healing, we did 2 rounds with Femara and timed intercourse and 1 round with Femara, Ovidrel and IUI. We ended up getting pregnant on a natural cycle...She sat with me and answered every question. We came up with a plan A, B, and C...She is a great listener, very well educated, and willing to give many options...She is so knowledgeable about this field of medicine and really knows her stuff.
The nursing staff [at Texas Fertility Center] is very communicative!...With insurance coverage (before deductible) ultrasound was $190, IUI was about $565...Extremely well organized, clean, and professional...She performed surgery to remove my uterine septum as well as a polyp. After healing, we did 2 rounds with Femara and timed intercourse and 1 round with Femara, Ovidrel and IUI. We ended up getting pregnant on a natural cycle.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She is a great listener, very well educated, and willing to give many options.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She is so knowledgeable about this field of medicine and really knows her stuff.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She sat with me and answered every question. We came up with a plan A, B, and C.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
She performed surgery to remove my uterine septum as well as a polyp. After healing, we did 2 rounds with Femara and timed intercourse and 1 round with Femara, Ovidrel and IUI. We ended up getting pregnant on a natural cycle.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Shannon)
The nursing staff is very communicative!
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
Extremely well organized, clean, and professional.
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
With insurance coverage (before deductible) ultrasound was $190, IUI was about $565.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
7
NPS
8
Age 40
1 IVF
Endometriosis
Male Factor
European
Income $100K - $199K
Operations
1st of 4 Docs
7 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Review of
Dr. Burger spent a good deal of quality time with us. We didn't feel rushed and she was very patient...She was very professional and knowledgable. This was during the height of the COVID-19 crisis so the whole process was much more complicated than we were hoping for. We couldn't help but wonder if quality of service was impacted due to the short staff and the general stress and anxiety that everyone is feeling.
They [Texas Fertility Center nursing staff] were professional and knowledgeable. The billing was much less complicated and they were very patient...It's hard to say, we could feel and hear the anxiety everyone was feeling because of COVID-19. Even when we received the news that no embryos developed, the embryologist seemed very dispassionate. It sounded like just "run of the mill" information, however, it was very devastating information for us to hear after spending more than $10,000
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
She was very professional and knowledgable. This was during the height of the COVID-19 crisis so the whole process was much more complicated than we were hoping for. We couldn't help but wonder if quality of service was impacted due to the short staff and the general stress and anxiety that everyone is feeling.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Wait until there's no world-wide crisis going on.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Dr. Burger spent a good deal of quality time with us. We didn't feel rushed and she was very patient.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
My wife was much more informed in this area.
Describe your experience with the nursing staff at Texas Fertility Center (US Fertility Network clinic).
They were professional and knowledgeable. The billing was much less complicated and they were very patient.
Describe your experience with Texas Fertility Center (US Fertility Network clinic).
It's hard to say, we could feel and hear the anxiety everyone was feeling because of COVID-19. Even when we received the news that no embryos developed, the embryologist seemed very dispassionate. It sounded like just "run of the mill" information, however, it was very devastating information for us to hear after spending more than $10,000
Describe the costs associated with your care under Natalie Burger at Texas Fertility Center (US Fertility Network clinic).
It was expense, but we were expecting that.
Describe Natalie Burger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Fertility Center (US Fertility Network clinic).
No comment.
7
Doctor
Natalie Burger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Texas Fertility Center (US Fertility Network clinic)
Central Austin
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
2019, Successful
NPS
10
NPS
N/A
Age 34
3 IUI
PCOS
Poor Egg Quality
South Asian
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Successful
Review of
When things dont go well [Dr. Natalie Burger] explained the issue with lot of empathy and care for our loss...customized treatment just right for my needs not too aggressive or not too less. Things progressed immediately since our first visit and she analyzed how my body is responding to the treatment. Gave medication supplement right dose so i was able to conveive in 3 cycles...i have haromanal imablance fertility issues so I could not understand what are the specifics of my issue. Dr Natalie Burer understood my health in 1cycle that I cant ovulate, its hard to predict ovulation dates using test strips, even if i ovulate i may need progesterone. I was recommended IUI bcoz of stress we as couple had to meet during the time frame of ovulation.
I receive great support from Leanne [nurse at Texas Fertility Center] in responding to my concerns on time and reporting lab results ASAP...When things dont go well [Dr. Natalie Burger] explained the issue with lot of empathy and care for our loss...customized treatment just right for my needs not too aggressive or not too less. Things progressed immediately since our first visit and she analyzed how my body is responding to the treatment. Gave medication supplement right dose so i was able to conveive in 3 cycles...i have haromanal imablance fertility issues so I could not understand what are the specifics of my issue. Dr Natalie Burer understood my health in 1cycle that I cant ovulate, its hard to predict ovulation dates using test strips, even if i ovulate i may need progesterone. I was recommended IUI bcoz of stress we as couple had to meet during the time frame of ovulation.
How was your experience with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Natalie Burger customized treatment just right for my needs not too aggressive or not too less. Things progressed immediately since our first visit and she analyzed how my body is responding to the treatment. Gave medication supplement right dose so i was able to conveive in 3 cycles.
What's one piece of advice would you give a prospective patient of Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
Trust the doctor.
During treatment, were you treated like a number or a human with Natalie Burger at Texas Fertility Center (US Fertility Network clinic)?
When things dont go well Natalie explained the issue with lot of empathy and care for our loss.
Describe the protocols Natalie Burger used in your cycles at Texas Fertility Center (US Fertility Network clinic) and their degree of success.
i have haromanal imablance fertility issues so I could not understand what are the specifics of my issue. Dr Natalie Burer understood my health in 1cycle that I cant ovulate, its hard to predict ovulation dates using test strips, even if i ovulate i may need progesterone. I was recommended IUI bcoz of stress we as couple had to meet during the time frame of ovulation.
Describe your experience with your nurse at Texas Fertility Center (US Fertility Network clinic). (Assigned nurse: Leanne bellamy)
I receive great support from Leanne in responding to my concerns on time and reporting lab results ASAP.
10
Doctor
Natalie Burger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
5 of 5
Review of

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