Nicole Kummer

A huge strength to this clinic is that you see a doctor at EVERY visit! This is not typical, but is SO important to me and my husband. A doctor performs every ultrasound and is able to tell you what they are thinking right then. In addition, it really makes you feel that they care about you more instead of just being a number. I really can't think of any weaknesses. There are three doctors at the clinic, and you will likely see them all. Dr. Kummer and Dr. Larsen are a bit more specific and compassionate in their explanations. They take a lot of time with you. My experience with Dr. Z was that he was more blunt and not as descriptive, often causing me more anxiety than needed. Once you see all three, try to schedule around your preferred provider(s).

They work hard to get you in quickly, harder to schedule when Glendale closed and only Scottsdale was used. The waiting room became too crowded now that they are sharing offices with more people. Front office staff didn't try to know the patients so felt like a number here.

The clinic's strengths would be that all of the doctors are very nice and the staff is friendly and welcoming. Having multiple doctors on staff allowed flexibility in scheduling, which was really great being a teacher and having very limited times to come in for frequent appointments (especially blood draws/monitoring appointments). Also having multiple doctors allowed for one of them to be available to do the diagnostic testing, monitoring, and IUIs at each appointment. The clinic's weaknesses were mostly on the billing side and lack of communication. During our first IUI we got a phone call from Dr. Kummer telling us that our sperm sample was very low after the wash and were given options as to how to proceed, we chose to come in and give another before the insemination to boost the numbers. (That was great, she was so amazing about that.) However, with the second IUI we never heard anything from the clinic (so we assumed everything was fine), when we came in for the insemination we were told that the doctor was in a meeting (not Dr. Kummer, one of the other doctors) and a nurse practitioner would perform it instead, and then we only found out the extremely low numbers from the second IUIs sperm sample after our negative pregnancy test (when I asked about it). That lack of communication the second time around was very disappointing. A few months after our failed IUIs we were lucky to find out that my husband’s company’s insurance had great coverage for all infertility testing and treatment. When the new year (2020) began we had an IVF consult with Dr. Zoneraich because Dr. Kummer had left the clinic between our treatments and this consult. We gave the clinic our new insurance information, but even when they called prior to the appointment to verify we complete our insurance required WINFertility consult they never mentioned that their lab was not contracted with our insurance. It was not until the end of our IVF consult when we sat down with the financial advisor that they told us that even with our insurance coverage we would be paying the majority of our treatments as self-pay because their lab is not contracted through pretty much any insurance carrier. We were not aware that this was something to even think about before it happened to us, so if you have insurance coverage call the clinic before you even go for a consult to make sure that their lab is contracted through your insurance carrier! That was a huge shock that led to us finding a new clinic that did work with our insurance completely. Just be aware that even in network providers may not use labs that are contracted through your insurance.

My only issue with this clinic is that it’s not down the street but besides my 20 minute drive I love it. It is completely worth the drive. From the receptionist, when I first come in to the receptionist that checks me out, each person is friendly. The lab techs and extremely skilled and I never leave with bruises.