Nicole Yoder

Spring's staff all have a patient-first mentality. They offer early appointments - as early as 7 AM - so it was not at all disruptive for work. I always saw my MD at appointments and was able to get on the phone to talk to her as I always had many questions. The egg retrieval went really well with caring and efficient staff, with optimal follow-up. The staff explain the risks and benefits of all procedures, and are gracious when performing all their tasks, including phlebotomy. The clinic atmosphere is welcoming, and the little touches (chocolate after procedure, inspiring coffee table books) are refreshing. That said, I did not have the best experience with the finance department; the communication was not clear, they were not proactive about reaching out to my insurance about coverage, and the personnel I interacted with is not the best at conflict resolution. It ended up marring my otherwise wonderful experience at Spring. I would advise anyone going there to ask specifically about significant potential out-of-pocket costs early on, especially around lab work that would be contracted out to an external lab. Note that Spring currently exclusively uses Juno for genetic testing, which does not contract with insurers. I am happy with the outcome of my cycle with Spring.

There was very minimal wait-time at the clinic. If I arrived early, the nurse would draw by blood early optimizing my time. The clinic has a lovely calming aesthetic and offers free snacks and coffee.

Convenient location -- just keep in mind that you need to use a different entrance on weekends and early mornings. Blood draws were quick and easy. Operation day was smooth (it takes place on a different floor, fyi).

I found Spring Fertility to be very organized, welcoming, compassionate and dedicated to their patients. Even the front desk staff and medical assistants were really friendly and welcoming, which is not always the case in medical settings. It sometimes took a bit longer to get answers to some of the financial questions, but all of my questions (even the financial ones) were always answered and I knew who I could reach out to for more information. Overall, I was very pleasantly surprised with my experience. I wasn't sure what to expect since this was my first round of egg freezing but everyone at the clinic made me feel very comfortable and informed along the way.

Strengths: Beautiful and calm facility (felt like an oasis in the middle of NYC), amazing staff/doctors, easy to use patient portal, good communication, great egg freezing results Weaknesses: none other than the fact that it’s located in busy/congested Times Square. Hope they consider opening other locations in NYC!