Philip Chenette

Strengths: flexible, informed by research. Gorgeous facility overlooking the bay. Very welcoming of queer families (though not sure if they have that expertise in house?) Weaknesses: I did not work with the clinic long enough to identify significant weaknesses

Communication is a big issue at PFC. Anytime you need to talk to your doctor, care coordinator, or financial coordinator, there is at least a 1 week wait. You can message your coordinators and nursing team on their app, but important phone calls take forever. You cannot contact your doctor directly, which seems ridiculous in 2022. The nursing staff, as mentioned before, is wonderful. They do a very good job of explaining things, reaching out, and providing compassionate care. Also, no one ever took responsibility for this, but it bears mentioning. When my husband and I first did a consultation with PFC, we mentioned that we are both carriers for CF, hence the need for IVF. What we didn't know at the time is that the lab has to create a probe that takes 2+ months to make in order to test your embryos. One would think that PFC would have started that process immediately, since my egg retrieval couldn't happen until the probe was complete. Instead, it was brought to our attention nearly 2 months later, unnecessarily delaying our process from the get go. Just one example of how they did not value our time. Medical records leaves a lot to be desired: very long response times, repeat requests ignored, missing records, etc.

Clinic is beautiful. It is located in SF so parking can be a hassle if you don’t give yourself a few minutes to park and walk a short distance. There is a parking garage and street metered parking, none is reimbursed by clinic. Beautiful office with bay view.

The clinic is extremely organized. The facility is really nice and the nursing staff is great. One weakness is the clinical coordinator I was partnered with. Her name is Laura Begay and she was not compassionate at all.

My husn=band and I had gone to many different clinics for consultations and ultimately decided on Pacific fertility center because of all the great qualities they had. This included the dr, the nurses and all staff. The location was great as well. Although it was by the Embarcadero in san Francisco, public transportation was available and very close by. I honestly cannot think of anything negative to say about the clinic, although unfortunately I was not able to have a live birth, I do not believe it has anything to do with the clinic or the team. I expressed to them after my last miscarriage that my husband and I would be taking a break from any treatment for a while and they were very understanding and made sure that I would be welcome when I decided to try again.

Nice, clean setting. All the physicians seemed to be experts in the field, which is important because they rotate on call on the weekends. The surrounding admin and nursing staff were all extremely attentive and organized. They were quick to answer any questions that came up, and the physicians were always willing to do extra phone visits. Information was sometimes delivered bluntly, so a positive attitude is important.

The clinic is in a beautiful location overlooking the bay bridge and the office is beautifully appointed with calming music and an ocean view. The rooms are very nice and even the music is tasteful. The staff is very responsive. They have someone on call on the weekends.

The clinic is busy. The embryologist and labs are top notch. The surgery center was well maintained. Some issues with record keeping and billing.

Clinic is well run and organized. They are open on weekends and easy to communicate with. Everything is well explained and the process went very smoothly for me from my visit visit to subsequent ones. I had zero problems getting appointments when I needed them.

High-end feel but I didn't get to see the same people a lot, and I still didn't felt a bit like a number

The clinic's administration is good, but could be improved. Financial management, scheduling management, and patient portal could be improved. But I caveat that by saying that I have yet to experience an easy-to-use or delightful patient portal with any doctor's office.

PFC is a very nice facility. It does not seem like a fertility clinic when you walk in. Very good ambience, friendly staff. The location is great.When you look out the window, of the office, there is a beautiful view of the bay, it will help ease your mind off of the stressful process of IVF. The office staff , coordinators, RN's, MD's are all awewome!