Pravin Goud

They seem disorganized when it comes to your medical records. They don't seem to care why you're there for the first time. I had to ask from desk to get to know my care coordinator. A bit cold and distant. My pre-op Nurse was very robotic ( clearly a rookie) but she was acting like reading a script. Just care and compassion, please. It's a fertility clinic. Are you building a family or is it a busine$$ of fertility? All praise to my care coordinator who seem to care about me.

I personally love this clinic there organized and quick. I never wait long for appointments and easy to schedule appointments when needed. They always answer there phone and return calls promptly. They are professional and friendly

I was able to get my initial appointment very quickly. I was always able to schedule quickly and when it was convenient for me. I never had an appointment canceled. At times they would be running behind and the wait would be long but that wasn’t every time. I was able to get an IUI on a Saturday and call and get a response when needed.

Negatives: Medical advice from insurance coordinator. Chaos from nursing staff, lack of follow through, artificial compassion. I never even got a diagnosis and did not have the feeling that my care was comprehensive or tailored to me as an individual. Positives: Great andrologist, doctors were kind, everyone was responsive, easy to get an appointment.

The clinic is very clean and warm feeling. The website is SUPER helpful and answers almost any question you can possibly have. The clinic is in a central location and easy to find. They are also very easy to contact and make appointments with. When I called, I was able to get an appointment for the very next day.

Strengths: Easy to get an appointment, great new location. Weaknesses: There isn’t a standard way to educate patients. I never had a sit down with my nurse/cooordinator to review the IVF treatment plan. This lack of transparency left me feeling insecure about the treatment protocol because regardless of the outcome proper communication and education ensures that faith in the Dr.’s abilities. I couldn’t communicate directly with my doctor.

On the whole, not very organized. I am super pleased to have Jennifer R as my coordinator because some of the others seem very disorganized. There doesn't seem to be much 'method to the madness', i.e how and when matches are made etc.

They are very busy, but run generally on time. They need to get a better system for relaying messages. Front desk staff is not very friendly. Dr. Goud is very nice and competent, but there isn't a lot of individualized attention or communication.

When I went there, they were between their Sacramento clinic and the Davis clinic. It was a little confusing as I always had to clarify which clinic I was going to and the one in Davis was very small, which made the busy days very awkward, with lots of couples crammed in there, trying not to make eye contact. There was one day we were there for a treatment and the nurses and staff all lined up to applaud and congratulate a couple who was leaving that had gotten pregnant. It was sweet to see what a big deal they made it and the couple left in (happy) tears. They are now settled in another Sacramento clinic and no longer using the others, so the confusion I mentioned before should not be an issue any longer. I liked that they have a partnership with UC Davis, and went so far as to send me to a MFM doctor at UC Davis prior to beginning IUI. Also, when I called to make an appointment for my first IUI, they checked my chart and then told me I couldn't start until the tests the MFM doctor had requested were performed. They apologized profusely, explaining that if I started and the results came back with concern, the cycle would be canceled and they didn't want to risk that. Having come from a clinic that I felt was just herding us through and not doing their due diligence, I couldn't be upset with this and was thankful that they were so thorough.

The clinic is nice and seems to be state of the art.

The clinic was good and operated similarly to Kaiser's model for health care.

Organization and lack of compassion were the weaknesses of this clinic, which is why I did not return after initial consultation, sought a second opinion immediately and proceeded with treatment elsewhere. My records were sent from my OBGYN, they not only did not receive them, but did not follow up with the referring provider prior to our visit. The doc did not review my records before our meeting, which made the appointment seem a waste of my husband's and my time. I didn't realize until I went to another clinic that the doc is supposed to review ALL of your lab results before giving you his medical opinion. I did not feel heard by this doctor and was unable to work with him, especially in a medical treatment that is so personal and invasive. Maybe he clicks better with other patients, but I did not feel comfortable going back to this clinic.

The waiting room was very welcoming, not crowded. The front desk staff were very friendly. The wait time to get seen was very short (we had 3 days notice of when our first appointment would be due to a cancellation).

All of the staff at the clinic have been very warm and welcoming. We've had a great experience in getting appointments, follow up calls and information. This process can be very overwhelming and there's a lot of information coming at you at once, I'd recommend being persistent in asking questions and seeking follow up if needed.