Rated 9.8
Strongly recommend: 96%Neutral: 4%9.8
96% strongly recommend
31 reviews
Humanity
9.8
9.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.8
9.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.8
7.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Cincinnati
Residency
Harvard
Fellowship
Harvard

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Rachel Ashby works in 2 offices at

Brigham & Women's Hospital
Rated 8.8
Strongly recommend: 80%Neutral: 11%Don't recommend: 8%8.8

Explore Clinic
Boston
75 Francis Street
Boston, MA 02115
Chestnut Hill
200 Boylston Street
Chestnut Hill, MA 02467

31 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 41
1 IVF
Male Factor
Uterine Fibroids
European
Ashkenazi Jewish
Business Executive
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby is one of the very best in her field...reiterated more than once that she did not want us to undergo more IVF procedures than necessary...did everything she could to prepare us for one egg retrieval that I felt was executed perfectly...Antagonist protocol (Gonal F, Menopur, and Cetrotide), with a Lupron trigger
I always felt they [Brigham & Women's Hospital] were 10 steps ahead of me, meticulous, and extremely thorough...prioritizes the patient first above their aggregate success rates...absolutely adore Nanci Hanron and the entire nursing team...completely on top of their research and willing to try different strategies as long as it was backed by vetted research.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is one of the very best in her field and I trusted her recommendations and process completely. She carefully reviewed our case, gave us an extremely tailored treatment plan, and clearly communicated the reasoning behind her recommended approach. Dr. Ashby and the Brigham team went above and beyond to give us the best shot at a healthy pregnancy; we had a complex case, and I believe she even asked Embryology to devote additional time to match the best eggs and sperm to give us viable embryos. I also felt she very carefully calibrated my IVF medication to ensure high quality eggs (as opposed to high quantity). I appreciated that she was direct - when you're undergoing IVF, it can be tough to hear IVF treatment may not guarantee success - but I respect that her intent was to manage our expectations and mentally prepare us for possible outcomes.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Several good girlfriends of mine recommended Dr. Ashby to me, and I think my expectation was she was very warm and cuddly. Dr. Ashby IS an extremely empathetic doctor, which I value immensely. She can be direct and it did take me off-guard once or twice - I am only sharing this to say that Dr. Ashby is truly prioritizing your best interest and wants you to have success. She was honest and managed my expectations (I walked in thinking this was an easy case, and it was more complex - that can be hard to hear but I appreciate her honesty). The IVF doctor at our prior clinic we had left sugarcoated everything, and I was devastated when the cycle failed - meanwhile, Dr. Ashby was upfront, but she managed our egg retrieval and transfer perfectly. Dr. Ashby is looking out for her patients, she is compassionate, and she truly wants her patients to have success.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I cannot recommend Dr. Ashby highly enough. I believe Dr. Ashby has undergone IVF herself, so she understands how mentally and physically taxing IVF can be. She reiterated more than once that she did not want us to undergo more IVF procedures than necessary, and she wanted to be mindful of the IVF expenses we could face. I truly felt Dr. Ashby did everything she could to prepare us for one egg retrieval that I felt was executed perfectly. At our first meeting, she had carefully reviewed our case and listened intently, recommending a very tailored approach for me and my husband. There are a lot of IVF clinics out there that will happily encourage patients to undergo round after round of IVF with a generic, out-of-the-box approach; I always felt that Dr. Ashby sincerely wanted to help us get pregnant with as few IVF procedures as possible, prioritizing our mental and physical health as well as being cognizant of how expenses IVF can be. I respect her immensely for being one of the very best in her field, as well as being empathetic to patients.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
We used Antagonist protocol (Gonal F, Menopur, and Cetrotide), with a Lupron trigger. We did not do PGTA testing we were working with fewer fertilized embryos. We did ICSI, as well as 3-day and 5-day transfers. I took a prenatal and CoQ10.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Nanci Hanron)
I absolutely adore Nanci Hanron and the entire nursing team. The Brigham nursing team was always 10 steps ahead of me (and I am a very organized person) - for example, testing me for Endometritis (not to be confused for Endometrioses) well before I had researched it and asked if I should be tested for it. There were several times I was moved to tears because I was so moved by how genuine and caring Nanci Hanron is.
Describe your experience with Brigham & Women's Hospital.
I cannot recommend Brigham and Women for assisted reproductive treatments (IVF) more highly. I always felt they were 10 steps ahead of me, meticulous, and extremely thorough. Every single doctor, nurse, and embryologist I interacted with was not only one of the top in their field, but incredibly compassionate. Brigham prioritizes the patient first above their aggregate success rates. I know it is easy to get caught up in clinics that offer "innovative" treatments for IVF (calcium ionophore, HGH, etc.) and I always felt Brigham was completely on top of their research and willing to try different strategies as long as it was backed by vetted research.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Lab and ultrasound monitoring appointments varied. - The 850 Boylston location was probably the fastest (in and out within about 30 minutes) since they have set hours set aside for IVF patients; having said that, your ultrasound will be with a lab tech and they usually can't disclose much. This is the best location for basic labs and monitoring. - There is Newton Wellesley and that can vary, having said that, it can take 45 min-2 hours (erring on the longer end if you go in the day before a long weekend). - Monitoring at Brigham in downtown Boston can vary (it can run over an hour if they are short-staffed) - I believe the pro with ultrasounds at Brigham is that there is often a doctor who stops in. If you do get pregnant and are at your 7/8/9 week scan, this may give you the most peace of mind because an ultrasound doctor stops by and can confirm heartbeat and such. None of these felt like cattle calls, but 850 Boylston is the fastest, whereas downtown Brigham may be best for more critical appointments like 6-8 week pregnancy scans.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
I believe a round of IVF and transfer may have ran about $22K (but I could be wrong) - the majority covered by insurance. This may seem more costly than similar IVF clinics in the Boston area, but Brigham's approach is to get it right the first time, whereas other clinics (BostonIVF) are happy to charge less but encourage 3-8 egg retrievals plus transfers and not changing protocol between procedures. I'd rather pay more and get things done right with 1 egg retrieval and 1-2 transfers, since IVF is expensive and takes a toll on a person's mental and physical health.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We transferred multiple embryos, which made sense for our diagnosis and my age (>35).
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 34
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby is all about woman empowerment. She had a good approach in discussing my fertility options and advocating for myself as a woman, a caregiver to do what was best in my health for me. She was straight with the facts, but empathic about the journey i.e. hormones, appointments, and possibility of not getting a pregnancy test...this was my first IVF cycle and I'm classified as Obese (Cat III) she elected eSET. I don't think I'd be a candidate for MET due to my weight.
The nursing staff is wonderful at Newton Wellesley Hospital! They answer my questions in a timeline manner and are very empathetic about the procedure, medications, blood draws etc...With the patient gateway, my test results are available on the portal which is great. I wish they would also post medication instructions too or it'd be nice to communicate via email for certain things...The care is unparalleled to other experiences I have endured. They are organized, efficient and human. I have been treated with such kindness throughout my entire journey.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is all about woman empowerment. She had a good approach in discussing my fertility options and advocating for myself as a woman, a caregiver to do what was best in my health for me. She was straight with the facts, but empathic about the journey i.e. hormones, appointments, and possibility of not getting a pregnancy test.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Be prepared with any questions as both of your times are valuable.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I started with Oral Birth Control on Day 1 for about 12 days - 5 days later when menses began had a baseline ultrasound. I took 300 IU of menopur in the AM followed by 300 IU gonal-f in the evenings. After 5 days, I started cetrotide in the AM along with the menopur. I stimulated for ~13 days then trigged by HCG intramuscular shot (evening) followed by retrieval two days after trigger shot
Describe your experience with the nursing staff at Brigham & Women's Hospital.
The nursing staff is wonderful at Newton Wellesley Hospital! They answer my questions in a timeline manner and are very empathetic about the procedure, medications, blood draws etc. There was one mistake during my visit - as it was my first time, I assumed once I ran out of medication then I was done. However, I need to request refills and my insurance requires a PA. There was a panic for a day, but it all ended up working out. However, I wish someone would have called me a few days in and let me know that I'd likely need more medication based on ultrasounds and blood work.
Describe your experience with Brigham & Women's Hospital.
This clinic is amazing! The care is unparalleled to other experiences I have endured. They are organized, efficient and human. I have been treated with such kindness throughout my entire journey. The only weakness would be that you don't have a 'point person' - Carol is the charge nurse and is extremely effective in communication, but results are usually provided by a different nurse depending on schedules. With the patient gateway, my test results are available on the portal which is great. I wish they would also post medication instructions too or it'd be nice to communicate via email for certain things.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
I have a high deductible insurance plan for my husband and I. I require to pay $3000 toward my deductible which I did with IUI/testing at a previous clinic. My prescriptions were covered with no coinsurance and all medical appointments were covered. Prescription (including additional needed for my cycle) would have been ~$30k for initial order and $13k for additional. Medical appointments were ~15k, but again did not have to pay anything out of pocket. I did do the genetic testing through Myriad. My insurance didn't approve it, but I'll likely pay $350 out of pocket.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
At this was my first IVF cycle and I'm classified as Obese (Cat III) she elected eSET. I don't think I'd be a candidate for MET due to my weight.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Brigham & Women's Hospital.
I was running out of medication but wasn't informed that I would likely need 3-5 days of additional medication until my follicles reached the appropriate size. Fortunately, they had drug on hand and I was able to get a PA approved same day, but due to the timing I had to drive 1 hour to freedom fertility to get my additional prescriptions.
10
Doctor
Rachel Ashby
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
1 Embryo Freezing (cancer)
Cancer
Diminished Ovarian Reserve
European
Income $500K+
2nd of 2 Docs
2 Embryo Freezing With Other Docs (cancer)
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She[Dr. Rachel Ashby] is direct and explains the medical protocols and procedures in a very approachable way... I had a hysterectomy after receiving treatment for cancer...she was thoughtful in developing my treatment plan and found a way to balance the physical risk of doing another egg retrieval... We retrieval 9 eggs, 5 fertilized (in my prior cycles at another clinic we retrieved 1 eggs, 1 fertilized and 2 eggs, 2 fertilized).
Nursing staff [of Brigham & Women's Hospital] is incredibly well informed, compassionate and helpful...I have fertility coverage with my insurance: out of pocket costs were $800 for embryo freeze storage and $140 for scripts...staff went out of their way to confirm my drugs and gave me a smaller needle for the intramuscular injection...they can do procedures here that are not possible "IVF outpatient clinics"
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr Ashby is wonderful. She focuses on getting the best outcome for the patient and takes into account their specific circumstances. She is highly skilled with complicated cases. She is direct and explains the medical protocols and procedures in a very approachable way (often drawing pictures). She takes the time to answer questions and thinks about the patiently holistically - including your emotional and mental health.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I was a relatively complicated case - I had a hysterectomy after receiving treatment for cancer, DOR and had experienced a highly unusual and dangerous complication during a prior egg retrieval. Dr Ashby was thoughtful in developing my treatment plan and found a way to balance the physical risk of doing another egg retrieval. She also suggested we freeze 2PN embryos to be used in my gestaional carrier. Dr Ashby created a way more personalized plan than my prior doctors.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
Lupron Flare protocol with Dr Ashby (after 2 other protocols recommended for DOR / poor responders at another clinic); we timed the start of the cycle to coincide with natural cycle (as opposed to using birth control) - since I do not have a uterus, this requires more blood work with the nurses at the beginning. My egg retrieval was expected to be done transabdominally (even though I have a healthy BMI) but ultimately both ovaries were not able to be accessed abdominally and the procedure was completely vaginally. We retrieval 9 eggs, 5 fertilized (in my prior cycles at another clinic we retrieved 1 eggs, 1 fertilized and 2 eggs, 2 fertilized).
Describe your experience with the nursing staff at Brigham & Women's Hospital.
Nursing staff is incredibly well informed, compassionate and helpful. The nursing staff went out of their way to confirm my drugs and gave me a smaller needle for the intramuscular injection. I absolutely loved the phlebotomist at the Newton Wellesley location - she was so pleasant and easy to talk to! The ultrasound tech was also very capable and kind.
Describe your experience with Brigham & Women's Hospital.
Strengths: lab, technical capabilities of doctors and facility - they can do procedures here that are not possible "IVF outpatient clinics", patient care is personalized and focused on the optimal outcome for the patient - not on meeting statistical goals, holistic approach - consider emotional and mental health and well being
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
I have fertility coverage with my insurance: out of pocket costs were $800 for embryo freeze storage and $140 for scripts
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
I froze 2PN embryos and will be using a gestational carrier; Dr Ashby was supportive of using two embryos given 2PN embroys have a lower chance of pregnancy
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
7
Age 34 - 35
2 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
2nd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Ashby is as knowledgeable as they come and it shows in her delivery. She is kind and patient, has good bedside manner and is caring but she is also direct and to the point and doesn't sugarcoat things but she is flexible and listens to the concerns of the patient....2 round of IUI on clomid, meds for retrieval were minimal with desired results, mock transfer to measure placement. Retrieval and fertilization without ICSI for first round. We did PGS so froze embroys after Day 6.
Some of the nurses here [at Brigham & Women's Hospital] are wonderful!... My biggest issue with this clinic is communication. It is very hard to get in touch with them, you speak with a different nurse most times and there is no portal so the only way to get in touch with them is to leave a message and wait for them to call you back which can take hours and sometimes days. In person however they are generally on time and very kind.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is as knowledgeable as they come and it shows in her delivery. She is kind and patient, has good bedside manner and is caring but she is also direct and to the point and doesn't sugarcoat things but she is flexible and listens to the concerns of the patient.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Come ready with questions, be open and honest.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is very invested in her patients care and takes the time to get to know you and your partner
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
2 round of IUI on clomid, meds for retrieval were minimal with desired results, mock transfer to measure placement. Retrieval and fertilization without ICSI for first round. We did PGS so froze embroys after Day 6.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
Some of the nurses here are wonderful! Grace is incredible, Carole is lovely and the ultrasound techs are all great. A few of them were a little rough around the edges and some felt like they don't know what they are talking about or have to ask other nurses to give you an answer. My biggest issue with this clinic is communication. It is very hard to get in touch with them, you speak with a different nurse most times and there is no portal so the only way to get in touch with them is to leave a message and wait for them to call you back which can take hours and sometimes days. In person however they are generally on time and very kind.
Describe your experience with Brigham & Women's Hospital.
Communication is a big weakness. It's also a hospital clinic so you have to pay to park every time you go. Pros are they are incredibly knowledgeable, mostly very kind and caring, on time and Dr. Ashby is highly educated and successful.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Insurance covered 90% for us. IUI was $300 range and IVF retrieval and testing was $875. Meds were $2,500 before deductible for retrieval
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
Dr. Ashby is a big proponent of single ET vs multiple. I would not suggest Dr. Ashby if you're looking to implant multiples
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
European
2nd of 3 Docs
IVF With Other Docs
Embryo Freezing With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Rachel Ashby] will tell you everything in detail and assertively. She is extremely talented and intelligent. She has the same goals as her patients and strives to get you to achieve that goal...is kind-hearted and sensitive but keeps everything straight to the point so there are no misunderstandings and emotional rollercoasters. She takes the time to explain everything in detail giving attention to you as if she has known you for years.
Appointments aren’t always easy to get [at Brigham & Women's Hospital]. There may be a waiting period to see Dr Ashby. She is incredibly busy but worth the wait. The weakness is locations. Newton Wellesley and Brigham and women’s have so much traffic to get to both...Allison [nurse] is responsive to all emails or questions. She is very hands on and involved in every aspect of the journey. She was kind and experienced...She [Dr. Rachel Ashby] will tell you everything in detail and assertively.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr Ashby is extremely intelligent and a great communicator. She will explain everything in detail without having anything be misleading or related without clarification. She has shown that she has been doing this for quite some time so she doesn’t give way to sympathy however her tone and manner shows she cares. She treats you like you are the only patient. When there was an issue with my insurance she called them the day it happened to resolve the problem. We absolutely adore her and love that she doesn’t sugar coat anything and gives false hope and emotions.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She will tell you everything in detail and assertively. She is extremely talented and intelligent. She has the same goals as her patients and strives to get you to achieve that goal.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr Ashby is kind-hearted and sensitive but keeps everything straight to the point so there are no misunderstandings and emotional rollercoasters. She takes the time to explain everything in detail giving attention to you as if she has known you for years.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
In process now
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Allison Ruhe)
Allison is responsive to all emails or questions. She is very hands on and involved in every aspect of the journey. She was kind and experienced.
Describe your experience with Brigham & Women's Hospital.
Appointments aren’t always easy to get. There may be a waiting period to see Dr Ashby. She is incredibly busy but worth the wait. The weakness is locations. Newton Wellesley and Brigham and women’s have so much traffic to get to both.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
5,000
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
She has a strong preference towards SET. She explained the risks which we were not comfortable with. I don’t know that she will do a DET as we have the same feelings.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 40
1 IVF
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Ashby’s advice [about Eset] was based on my age and number/quality of embryos. One of the embryos took so I’m glad we transferred two...s direct but very smart and caring. She’s intelligent and can talk quickly but always allows time for questions...She was candid with me and set realistic expectations, which is very important. She advised on the best treatment for me personally and helped my husband and I think through decisions.
Nancy [nurse at Brigham & Women's Hospital] was excellent! Incredibly compassionate and responsive. A real life saver in stressful moments...They were very helpful with helping with costs and contacting the insurance provider... The process can be daunting and I really appreciated how easily I could reach the nurses with questions or concerns. They’re very responsive and you never have to wait long for a call back. The day I went in for my pregnancy test, Grace, who draws blood, ran my sample right down to the lab and I got my (positive) result about an hour later. Amazing!
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby really knows what she’s doing. She was candid with me and set realistic expectations, which is very important. She advised on the best treatment for me personally and helped my husband and I think through decisions.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Ask questions if she talks too quickly.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is direct but very smart and caring. She’s intelligent and can talk quickly but always allows time for questions and you can reach her nurses any time of the day, which I utilized quite a bit!
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
Birth control for 12-15 days, break, injections including Menupur & Gonal F, trigger shot. Then for 10 weeks Endometrin suppositories twice a day.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Nancy & Lisa)
Nancy was excellent! Incredibly compassionate and responsive. A real life saver in stressful moments.
Describe your experience with Brigham & Women's Hospital.
I think the clinic worked very well overall, a well oiled machine. They make everything easy to understand and are with you every step of the way. The process can be daunting and I really appreciated how easily I could reach the nurses with questions or concerns. They’re very responsive and you never have to wait long for a call back. The day I went in for my pregnancy test, Grace, who draws blood, ran my sample right down to the lab and I got my (positive) result about an hour later. Amazing!
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
My IVF was covered by insurance so I’ve had to pay copays for ultrasound and prescriptions. That ended up being pricey but that’s because of my insurance plan. They were very helpful with helping with costs and contacting the insurance provider.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We ended up transferring 2 embryos based on their recommendation. Dr Ashby’s advice was based on my age and number/quality of embryos. One of the embryos took so I’m glad we transferred two.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 38
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Ashby said she would transfer 2 if they looked good or 3 if they looked not great. The embryologist said the algorithm they use said to put back 3 ..Dr. Ashby is pretty straight forward, she definitely gives you a dose of reality, but in a compassionate way...My numbers were not good when we met - my FSH was basically 12, and she did not think my chances of getting eggs were great. We discussed considering donor eggs, and tried to help me see that a child that wasn't genetically mine would still be a child worth loving. She also said that she felt IVF cycles might be robbing me of getting pregnant naturally,
The nurses there [Brigham] were also so nice, the doctors were considerate and informative, everything went smoothly...the waiting room is small and cozy, the check-in people (Kim and Alicia) are always there, there are only a couple different US techs, and usually the same woman drawing blood. Familiar faces are nice to see...If you call the nurses line someone always returns your call. They call you with test results usually around lunch time and give you further details.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is pretty straight forward, she definitely gives you a dose of reality, but in a compassionate way. Prior to seeking her help I had one cycle converted to IUI, and one cycle where I ovulated prematurely when I went in for retrieval of two follicles (both at Boston IVF). My numbers were not good when we met - my FSH was basically 12, and she did not think my chances of getting eggs were great. We discussed considering donor eggs, and tried to help me see that a child that wasn't genetically mine would still be a child worth loving. She also said that she felt IVF cycles might be robbing me of getting pregnant naturally, because I was spending a lot of time to get one egg, which I was already getting each month on my own. I left her office a MESS. My previous doctor had mentioned donor eggs, but had seemed more optimistic about my chances of conceiving with my own eggs. It was definitely a hard conversation to have, but I appreciated her candor. Despite her concerns, Dr. Ashby said she would try her most aggressive approach (Lupron flare) to see if she could wake up my ovaries. It felt like it was going to be a last ditch effort, and if it didn't work, I was likely to stop trying. Well it did work. I stimmed for 18 long days, but they retrieved 4 eggs, all which fertilized and were frozen (my progesterone had spiked so I had to freeze all and wait to transfer in the next cycle). Dr. Ashby was SO happy for me. She said she had hoped for 2, and was amazed I got 4, and they all fertilized. She was newly optimistic for me - and said she would definitely do it again if this time didn't take, based on those results. Ultimately 3 were transferred (4, 7, 10) but none stuck - so we are back at it again next month. But Dr. Ashby is confident now - and said the two larger embryos were really nice - so my chances aren't bad.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby wants you to succeed in getting pregnant, that is her goal, she is on your side.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby and her nurses have always spoken to me by name, called me with results on time, returned calls when I had questions, and treated me with compassion. The clinic at Newton - Wellesley is MUCH smaller than Boston IVF, so while there is the 7am ultrasounds with check-in sheet, the waiting room is small and cozy, the check-in people (Kim and Alicia) are always there, there are only a couple different US techs, and usually the same woman drawing blood. Familiar faces are nice to see. Even though it is a hospital, it isn't a very large one, it feels more like a doctors office inside of a medical building. But a very clean, newly renovated one - not like an old crusty one.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
We did a lupon flare protocol. BCP for 10 days before cycle, then 300 iu Menupur and diluted Lupron in AM, and 300 iu of Follistim and diluted Lupron in PM. The downreg of Lupron really slowed me down so they could kick as much FSH into me as possible. My follicles grew really slow, then in a day grew 5mm all of sudden. Ultimately I stimmed for 18 days before an Ovidrel trigger and retrieval.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Nancy)
There are multiple nurses - Nancy, Lisa... those are the names I remember. If you call the nurses line someone always returns your call. They call you with test results usually around lunch time and give you further details. Sometimes you need to know what to ask, but they will give you the info you want if you do. Nancy specifically was VERY helpful to me this new cycle - when my first one failed I was really upset and she took the time to talk to me in her office for a few minutes. I have a feeling my husband's company may revise our plan to remove fertility benefits at the end of the year, and this was already October when our first cycle failed. So I was concerned I would have issues completing another cycle before I lost benefits - and she went above and beyond to help me get Dr. Ashby's new plan in place AND insurance approval by the following day! That was CRAZY fast - and because of her we were able to start this new cycle this month so we can get through it before the end of December!
Describe your experience with Brigham & Women's Hospital.
Brigham Women's is a state of the art hospital, and Partner's Healthcare is at the top of the medical profession. The clinic at Newton Wellesley Hospital in Newton has a small and cozy waiting room, and new and clean medical rooms with new equipment. They can do everything the large clinics can do, but better - they can even do simple procedures in their offices there like the mock transfer or hysteroscopy. You have your surgeries at BWH in Boston, and while when I was there there was construction happening on the floor, the facility itself was perfect. The nurses there were also so nice, the doctors were considerate and informative, everything went smoothly. I actually liked being there :) which matters when you are about to have surgery. Love everything about my experiences at BWH.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
the appointment was $645 to meet with the doctor, my meds were about $30k (but that was billed to insurance so I don't know the real cost) my surgery for retrieval was $12k and the transfer was $4,500. I am so fortunate to have had insurance coverage.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We transferred 3 - Dr. Ashby said she would transfer 2 if they looked good or 3 if they looked not great. The embryologist said the algorithm they use said to put back 3 - but the smallest was only 4 cells so I kind of felt like that one was a low chance shot of 'why not?' since the 4th was only 3 cells - it didn't make it to refreezing.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
9
NPS
9
Age 40 - 42
7 IUI
3 IVF
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Ashby is great - she has been through IVF herself so she is understanding as to what the experience is like. She also has been clear about procedures and expectations...She is very knowledgeable and will even call you on the phone if the wait to see her is too long. She works with a team which has its plusses and minuses. They brainstorm together which helps to come up with a good plan and they can compare experiences against a lot of other patients. It does sometimes feel weird, though, when you go in and have a different doctor do your transfer or retrieval. But I honestly don't mind, because I believe their team to be one of the best around.
[The nurses at Brigham & Women's Hospital] were kind and supportive, much more emotionally present than the doctors. My one frustration is their contact/communication system which is to call and leave them a message and then you have to wait for a call back and you never know when that is coming. I feel like it would be so much easier to have an online message system - both for the nurses and patients.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is fantastic - just because I have not yet gotten pregnant, I do not blame her. She is very knowledgeable and will even call you on the phone if the wait to see her is too long. She works with a team which has its plusses and minuses. They brainstorm together which helps to come up with a good plan and they can compare experiences against a lot of other patients. It does sometimes feel weird, though, when you go in and have a different doctor do your transfer or retrieval. But I honestly don't mind, because I believe their team to be one of the best around.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
I wish she could be more available to each patient, but I also know that she has a ton of patients.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is great - she has been through IVF herself so she is understanding as to what the experience is like. She also has been clear about procedures and expectations.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
My first two retrievals we started medicine mid-cycle (so I waited until I ovulated and then we started a few days after that.) I apologize as I don't remember the names for all of these treatment strategies. The first cycle didn't produce as many eggs as the second, but neither was successful. I did not get a positive pregnancy test from either. For the third cycle, Dr. Ashby said she wanted to be more aggressive so we started medicine right after my period began. On that cycle, I produced 16 eggs which is great for someone my egg and we fertilized 13. Of those, there were 4 5-day blast embryos. I transferred two in a fresh cycle and then two in a frozen cycle. Again, I did not get positive pregnancy tests from either of those cycles, but I felt like we were headed in the right direction.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
I feel like I know the nursing staff much better than the doctor team at this point because they are the ones you interact with every time you come in for blood testing or ultrasounds, etc. They were kind and supportive, much more emotionally present than the doctors. My one frustration is their contact/communication system which is to call and leave them a message and then you have to wait for a call back and you never know when that is coming. I feel like it would be so much easier to have an online message system - both for the nurses and patients.
Describe your experience with Brigham & Women's Hospital.
The clinic is top-rated and I truly believe they are really on top of current research/knowledge etc. I have frustrations that you can't do embryo donation, but that is a Massachusetts thing and not a clinic thing. You do feel a bit like a cog in a machine at times, but that is because they are so successful that they attract so many patients.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
I have insurance coverage for the IVF cycles but I still had to make a copay of about $2,000. And the first cycle my pharmacy costs were around $900, but after that they were free.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
Because of my age, I was allowed to transfer multiple embryos. The risks were made clear to me, but also the fact that it was unlikely they would all work, so I was happy to give that a try.
9
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 42 - 43
3 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Before my last retrieval Dr. Ashby made sure to explore my feelings about multiples and explain the risks involved...In our first visit, she brought up my weight in a way that didn't blame or shame me. It motivated me and I got to work. Even if I hadn't been able to address it, she would not have withheld treatment. I felt much better prepared and supported through treatment than I had at previous practice in terms of being grounded in the numbers for my age.
I have gotten to know Judy, Nanci and Lisa [nurses at Brigham & Women's Hospital] quite well. They are professional, kind and responsive. Sometimes it can be confusing knowing who you talked to about what but the coordination of care is leaps and bounds ahead of the first practice I cycled with. Things are by no means perfect...Nothing has gone wrong but sometimes it is hard to keep everyone on the same page with adjustments that are out of the ordinary. In general, managing IVF requires hypervigilance on the part of the patient.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
We haven't gotten our baby yet but I am confident that in the course of my treatment, no stone will be left unturned. She is known for having conceived and delivered her twins through IVF. That edge is what sealed the deal for me but the case was already pretty strong. When we were looking to switch practices, we asked around and she was recommended to us by friends who have a 1 year old son. They also experienced a previous loss and an early miscarriage with Dr. Ashby and described feeling very well cared for and supported.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
No practice or physician is perfect - the important thing is finding a clinician whose style matches your needs. She is very in demand but if you need extra time and attention, she will accommodate you. Dr. Ashby is positive and forward moving but not one to sugar coat things. For me, that is a positive but everyone is different.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
She is gives difficult to swallow information in a compassionate way. In our first visit, she brought up my weight in a way that didn't blame or shame me. It motivated me and I got to work. Even if I hadn't been able to address it, she would not have withheld treatment. I felt much better prepared and supported through treatment than I had at previous practice in terms of being grounded in the numbers for my age. After miscarrying a PGS normal embryo she was empathetic and said what I needed to hear. "If you wanted to quit, you came to the wrong doctor. I've just started to fight."
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
My 1st retrieval with another practice was antagonist. I got 5 blasts but it was absolute torture and was switched to freeze all because I was at risk for OHSS. My 1st cycle (2nd overall retrieval) with Dr. Ashby was also antagonist. It was also torture - though not as bad. The results were abyssmal - 1 full day 5 blast and two morulas were transferred. My 2nd cycle with Dr. Ashby (3rd overall retrieval) was an agonist micro flare protocol. It produced 5 day 5 embryos and 1 day 6 embryo. We did PGS and had 1 PGS normal, 1 mosaic and 4 abnormals. We are starting stims for the next cycle later this week with the same micro flare protocol starting with slightly higher doses of gonal and menopur. Results TBD.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Nanci)
I have gotten to know Judy, Nanci and Lisa quite well. They are professional, kind and responsive. Sometimes it can be confusing knowing who you talked to about what but the coordination of care is leaps and bounds ahead of the first practice I cycled with. Things are by no means perfect - because let's face it, as much of a privilege and miracle the IVF is, it also totally blows even under the best of circumstances.
Describe your experience with Brigham & Women's Hospital.
This is high volume practice with some of the most in demand clinicians in a market with no shortage of REs. It helps to know the in and outs of the process to know what questions and clarifications to ask for. You need to be okay with not having your doctor for procedures. My friend who has another RE at the Brigham has had my doctor for more procedures than I have. That said, from retrievals to transfers to D&Es - all of the doctors that have treated me have been compassionate and professional. Sometimes it is stressful to have to make high stakes decisions without the person you know and trust in the room but I come away from each experience with the feeling I was in good hands.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Other than PGS, my care has been covered by insurance.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We only had one PGS normal to work with so we went with that. We opted not to transfer the mosaic with a normal. If we had had two normals, with the prognosis for my age we probably would have been advised and opted to transfer more than one so that we could move to the next retrieval since time is of the essence. Before my last retrieval Dr. Ashby made sure to explore my feelings about multiples and explain the risks involved.
What specific things went wrong at Brigham & Women's Hospital?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Brigham & Women's Hospital.
Nothing has gone wrong but sometimes it is hard to keep everyone on the same page with adjustments that are out of the ordinary. In general, managing IVF requires hypervigilance on the part of the patient.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
8
NPS
9
Age 35 - 36
3 IVF
Male Factor
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
As a patient, I've had a good experience with Dr. Ashby, despite not being pregnant yet. She doesn't just spit out what we need to do, but talks to us and asks how we are doing during this whole process...Round 1 (birth control pills at beginning, started on follistim injections, then cetrotide injections and follistim injections. Post retrieval/transfer used crinone gel, medrol, estradiol) Round 2 (started on patch, then cetrotidge injections, then once I got my period again, I started on follistim and menipur injections, then added cetrotide injections. Post retrieval/transfer used crinone gel, medrol, estradiol) Round 3 Frozen (birth control pills at beginning, then estradiol, progesterone injections. Post transfer continued on progesterone injections and estradiol) Round 4 (lupron injections, then added follistim injections and then menipur injections. No fertilized eggs)
Nancy, and the entire nursing staff [at Brigham & Women's] are amazing. They were great at explaining the whole process as we were going through it. They always called me back when I left messages with tons of questions. They also helped me deal with a lot of back and forth insurance issues...My insurance covered 90% so we paid $1,000 up front for each round that we started. And then a few additional costs I think.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
As a patient, I've had a good experience with Dr. Ashby, despite not being pregnant yet. She doesn't just spit out what we need to do, but talks to us and asks how we are doing during this whole process.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Ask lots of questions - don't be afraid.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
When my husband and I met with Dr. Ashby, she did not just spit out numbers and facts, she explained this and also asked how we were doing during our treatment. She also walked us through each failed cycle to explain what happened and what we would do differently for future cycles.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
Round 1 (birth control pills at beginning, started on follistim injections, then cetrotide injections and follistim injections. Post retrieval/transfer used crinone gel, medrol, estradiol) Round 2 (started on patch, then cetrotidge injections, then once I got my period again, I started on follistim and menipur injections, then added cetrotide injections. Post retrieval/transfer used crinone gel, medrol, estradiol) Round 3 Frozen (birth control pills at beginning, then estradiol, progesterone injections. Post transfer continued on progesterone injections and estradiol) Round 4 (lupron injections, then added follistim injections and then menipur injections. No fertilized eggs)
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Nancy)
Nancy, and the entire nursing staff are amazing. They were great at explaining the whole process as we were going through it. They always called me back when I left messages with tons of questions. They also helped me deal with a lot of back and forth insurance issues.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
My insurance covered 90% so we paid $1,000 up front for each round that we started. And then a few additional costs I think.
8
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 36 - 37
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Ashby] was open, compassionate and really took her time to explain my diagnosis and how we were going to move forward with a plan. I had 3 egg retrievals and 0 embryos from all 3 combined. I have Diminished Ovarian Reserve and outlook was looking bleak. She had the difficult conversation with me and my husband about exploring other options like donor eggs or adoption. This was very upseting to us but she gave us examples of couples she had treated in the past who were successful with donor eggs....
They [Brigham - Boston] always ran on time. I was always treated with respect. I always received prompt emails/test results/call backs after leaving messages...Alison was my primary nurse when going through the donor egg process and she was OK. She wasn't the best I've ever dealt with. There were a few tests that she didn't tell me about that I needed. At the end of the day, she was fine, but I remember feeling frustrated at times dealing with her. there were a few tests/shots that she didn't tell me about which almost caused a set back with my embryo transfer.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby always treated me like a friend. She was open, compassionate and really took her time to explain my diagnosis and how we were going to move forward with a plan. I had 3 egg retrievals and 0 embryos from all 3 combined. I have Diminished Ovarian Reserve and outlook was looking bleak. She had the difficult conversation with me and my husband about exploring other options like donor eggs or adoption. This was very upseting to us but she gave us examples of couples she had treated in the past who were successful with donor eggs. She never made me feel bad about my diagnosis and was always very positive and said that we will have a baby one day and she was going to help us get there one way or another. She had a gentle bedside manner but at the same time was always very candid with the reality of our situation. She never forced us to move forward with donor eggs. She explained she would continue to treat us and try another protocol but after 3 failed cycles, it wasn't looking good. She also recommended a 2nd opinion just so we could feel good about our decision moving forward.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Trust her advice and opinions. She isn't super clinical but still explains the clinical side of fertility treatments. Ask lots of questions.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I always felt as if Dr. Ashby had my best interest at heart. Her end goal is to ensure you have a healthy baby no matter how you get there. She was relatable in the sense that she had her own fertility struggles and explained what she went through to have children. She always explained things in a digestable way and always made time to answer as many questions as my husband and I had.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I don't remember the exact treatment plan but considering I have diminished ovarian reserve (at 35), I went through 3 very aggressive treatments.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Alison)
Alison was my primary nurse when going through the donor egg process and she was OK. She wasn't the best I've ever dealt with. There were a few tests that she didn't tell me about that I needed. At the end of the day, she was fine, but I remember feeling frustrated at times dealing with her. there were a few tests/shots that she didn't tell me about which almost caused a set back with my embryo transfer.
Describe your experience with Brigham & Women's Hospital.
They always ran on time. I was always treated with respect. I always received prompt emails/test results/call backs after leaving messages.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
They were pretty efficient for the most part.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
My insurance covered the majority of the meds and procedure costs. I was lucky.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
She has a strong preference for one embryo transfer. Her end goal is healthy mom and healthy baby.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Brigham & Women's Hospital.
There were some tests and shots that I wasn't informed about that almost help up an embryo transfer. It ended up working out since the egg retrieval was delayed by a few weeks because of the donor. But if this hasn't happened, I was going to have to do a frozen transfer and not a fresh transfer the way I was originally told it was going to happen.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014 - 2016, Successful
NPS
10
NPS
8
Age 39 - 41
1 IUI
Diminished Ovarian Reserve
Unexplained
Income $200K - $499K
Business Executive
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
At the first appointment, me and my husband knew we were in great hands....Dr. Ashby gets right to the point, but does it with compassion....She is direct and knowledgeable, and gives her patients confidence that she is an absolute expert....For my IUI we used Gonal-F with ultrasound monitoring throughout, then an HCG trigger when follicles were ready....We had a complication very early on...The radiologists sent me to Dr. A's office and she saw us immediately...we were shocked and upset, but she and her staff were great.
This [Brigham-Bos] is a big hospital practice, so some may need to adjust their expectations surrounding this. The experience with the doctor will feel personal, but with the all the outside testing it is what it is - a big hospital without a lot of hand holding... I didn't have a ton of interaction with [nurse] Susan, but she got her job done adequately...We had a complication very early on...but she [Dr. Ashby] and her staff were great. The moved us to a private room while they made surgery arrangements so we could process what was happening.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I saw Dr. Ashby at the recommendation of a family member who had a successful pregnancy with Dr. Ashby's help. At the first appointment, me and my husband knew we were in great hands. She is direct and knowledgeable, and gives her patients confidence that she is an absolute expert. She thought we would see great results with IVF but our insurance required us to try 3 IUIs with injectables before we could move on to IVF. I was disappointed since I really hoped to start IVF right away, but to everyone's surprise the first IUI worked! We had a complication very early on - when my first ultrasound was performed at 6w3d, it was discovered that my pregnancy was heterotopic, meaning that I had a viable pregnancy in my uterus and a second one in a fallopian tube. The radiologists sent me to Dr. A's office and she saw us immediately. She laid it on the line - I had a perfect embryo in the uterus but the ectopic needed to be removed immediately before it could rupture and put my life in danger. It was something seen more commonly with IVF but not unheard of for IUI patients. She felt that this procedure would not harm my viable pregnancy. Needless to say we were shocked and upset, but she and her staff were great. The moved us to a private room while they made surgery arrangements so we could process what was happening. One of her associates removed the fallopian tube that afternoon. A week later we had another ultrasound which showed a healthy heart still beating. The rest of pregnancy was uneventful and I had my healthy, perfect daughter.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Trust her!
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby gets right to the point, but does it with compassion.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
For my IUI we used Gonal-F with ultrasound monitoring throughout, then an HCG trigger when follicles were ready. This produced 2 mature follicles and several smaller ones.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan)
Because I only had one medicated/monitored cycle, I didn't have a ton of interaction with Susan, but she got her job done adequately. When I emailed her to let her know I'd gotten a positive pregnancy test she got me set up right away for HCG testing. When she called me with my (very high) results she made me laugh when she said "well you're DEFINITELY pregnant, wow!"
Describe your experience with Brigham & Women's Hospital.
This is a big hospital practice, so some may need to adjust their expectations surrounding this. The experience with the doctor will feel personal, but with the all the outside testing it is what it is - a big hospital without a lot of hand holding. I am personally fine with that, others prefer a different approach.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
It was covered by insurance so we paid very few out of pocket costs
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
n/a
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 37
2 IUI
2 IVF
Unexplained
East Asian
Income $200K - $499K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Rachel Ashby] personalized my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
[Nurse] Kelly is kind, knowledgeable, and communicates clearly and timely...We live very close to the Brigham and Women's hospital, so it is very convenient. All the doctors there (not only mine) are experts in the field. The clinic is clean, well maintained, and comfortable...She [Dr. Rachel Ashby] personalized my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
She is an excellent practitioner with great bedside manners: She has skillfull hands and is part of a great team. She came to me recommend from several friends (all healthcare professionals). I will recommend her to all my friends who need fertility treatment. Also, as a plus...When I had a miscarriage, the whole office treated me with compassion and kindness.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Ask her to clarify any terms/vocabulary that don't understand. People new to fertility treatment may find that the amount of information shared initially is very dense and overwhelming
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
She personalize my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I did a low dose AB agonist protocol during the first cycle. While I got 18 eggs retrieved, we had lower fertization rates than expected. Also, the embryo transfer was very difficult because I have a tight cervical opening (which my Doctor hypothesized lead to my uterus to contract post transfer, and pushed my embryo into my Fallopian tube, and causing my ectopic pregnancy). After my failed cycle Dr. Ashby and her whole team met for a "cycle review" and suggested I do the same protocol, with the addition of Menapur, ICSI, and placement of a malencot catheter (to make the transfer easier). This resulted in 21 retrieved eggs, 6 five day blastocysts (they transfered one, and froze 5). The transfer was much more smooth, and I am happy to say we are now pregnant!
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Kelly )
Kelly is kind, knowledgeable, and communicates clearly and timely.
Describe your experience with Brigham & Women's Hospital.
We live very close to the Brigham and Women's hospital, so it is very convenient. All the doctors there (not only mine) are experts in the field. The clinic is clean, well maintained, and comfortable.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Ultrasound and blood work monitoring was very streamlined and organized
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
My insurance covers 6 rounds of IVF, so I am unsure about actual costs. I paid $75 for all my meds and a $50 copay each cycle
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
9
Age 30
1 IUI
Anovulation
PCOS
Unexplained
European
Income $200K - $499K
Teacher
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really appreciated Dr. Ashby's approach - very much "down to business". She clearly cared about how I/we were doing, but there was a game plan. I wanted results and Dr. Ashby was there to discuss what to do, when and how to get the results...For each appointment she was up-to-date on where I was in the process and ready to explain the next steps and why. She was very efficient, yet I felt that I had time to ask any questions I needed.
I think the clinic [Brigham] has good doctor's and being in the Brigham has access to great resources. I also think they are a business and their goal is to get people in and out (pregnant) so at times it feels a little too much like a factory...I went in for monitoring one cycle and was told that there were no orders in for me. So I had to find an on-call person who had to then find Dr. Ashby who then had to place the orders.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I really appreciated Dr. Ashby's approach. I was working with another doctor before who was very knowledgeable but I felt was almost too timid in her strategy. Dr. Ashby was willing to be a little more aggressive and understand that I wanted results immediately. For each appointment she was up-to-date on where I was in the process and ready to explain the next steps and why. She was very efficient, yet I felt that I had time to ask any questions I needed.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She moves fast and is down to business. If you need someone to go slowly and be a bit more nurturing, I am not sure if this would be the best fit. That said, I would never say Dr. Ashby doesn't care and/or is cold.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I really appreciated Dr. Ashby's approach - very much "down to business". She clearly cared about how I/we were doing, but there was a game plan. I wanted results and Dr. Ashby was there to discuss what to do, when and how to get the results.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I was on Letrozole to help me ovulate and then tried timed intercourse. The first round did not work. The second round we decided to do IUI and that worked! Another round of letrozole and follicle monitoring. There was question about whether or not I had too many mature follicles, but Dr. Ashby felt it was fine to proceed with IUI and I'm so thankful I did.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan)
It was not as organized as I would have liked it to be. I believe I sent a few emails that needed quicker responses and I had a massive billing situation that took a long time to work out that should never have been an issue.
Describe your experience with Brigham & Women's Hospital.
I think the clinic has good doctor's and being in the Brigham has access to great resources. I also think they are a business and their goal is to get people in and out (pregnant) so at times it feels a little too much like a factory. Overall, though, I had a good experience and I would (and am) going to go back.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Insurance covered my treatments so I do not know exactly the costs.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
n/a
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to order appropriate test
Describe the specific things that went wrong at Brigham & Women's Hospital.
I went in for monitoring one cycle and was told that there were no orders in for me. So I had to find an on-call person who had to then find Dr. Ashby who then had to place the orders. Considering I was already stressed out dealing with the health piece, having to figure that out wasn't helpful.
10
Doctor
Rachel Ashby
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
NPS
10
NPS
8
Age 31 - 35
2 IVF
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Neutral
Successful
She [Dr. Ashby] is the best and you could not ask for better medical and emotional care. I cannot say enough accolades about her! She answered every medical question thoroughly and appreciated that I had done my own research. I felt confident that I wasn't just a number and she cared and was willing to take risks on my drug cocktail to get better results. She even coordinated care for me while I was living abroad so I could come back to Boston for a FET...
Not as new facilities as MGH [at Brigham - Bos] and the doctors don't do your ultrasound but your own doctor reviews your results every time unlike other places...Susan is no nonsense but she has to be as the gateway to the doctor. She has a softer side but not as evident when you first meet her- her organization is amazing though...I recall that once my appointment was scheduled for a different time than I was told. They made room for me regardless of the schedule...
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I adore her. She is the best and you could not ask for better medical and emotional care. I cannot say enough accolades about her! She answered every medical question thoroughly and appreciated that I had done my own research. I felt confident that I wasn't just a number and she cared and was willing to take risks on my drug cocktail to get better results. She even coordinated care for me while I was living abroad so I could come back to Boston for a FET.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She is very busy so use your time thoughtfully. Trust her. She will be candid with you and doesn't care about the stats for her patients. She wants the best result for everyone.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
She is amazing. So prompt with follow up including personal email and phone calls during her vacations. Spoke to the psychological side and not just medical. I am still in touch with her today even though our family is complete!
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
No lupron - antagonist cycle instead since I had had poor egg quality with lupron suppression. We also used some sort of "sweetener" to enhance egg quality. Used gonal f and ganirelix
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan fisher)
Susan is no nonsense but she has to be as the gateway to the doctor. She has a softer side but not as evident when you first meet her- her organization is amazing though.
Describe your experience with Brigham & Women's Hospital.
Not as new facilities as MGH and the doctors don't do your ultrasound but your own doctor reviews your results every time unlike other places.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
All paid by insurance except for a CET cycle I had to pay for myself since located outside of USA
What specific things went wrong at Brigham & Women's Hospital?
  • Lost appointments
Describe the specific things that went wrong at Brigham & Women's Hospital.
I recall that once my appointment was scheduled for a different time than I was told. They made room for me regardless of the schedule.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 41 - 43
4 IUI
2 IVF
Poor Egg Quality
European
Income $100K - $199K
Professor
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby is very clear and knowledgeable, and definitely listened to my goals when planning my fertility journey. She was highly supportive of me becoming a single mother by choice. She did some of my procedures including one IVF retrieval. The other IVF was done by the doctor on call that day, who was also great....We did 4 IUIs in order to get insurance to cover IVF. First IVF was a high dose gonal f and menopur protocol with 5 day transfer. Second successful IVF was menopur only and 3 day transfer.
Good clinic [Brigham & Women's Hospital]. Strengths include technical competence, good success rates, great doctors, and willingness to explain treatments and options clearly. Weaknesses: hard to get appointments (if over 40, they may accommodate so I had to learn to ask)... For over 40 the clinic has an algorithm to estimate how many embryos to transfer. I had 3 transferred both times. If I had had more available we would have transferred more for the 3 day fresh transfer.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is very clear and knowledgeable, and definitely listened to my goals when planning my fertility journey. She was highly supportive of me becoming a single mother by choice. She did some of my procedures including one IVF retrieval. The other IVF was done by the doctor on call that day, who was also great.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Don't hesitate if you think you want to have kids. It may take many tries.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is very kind and genuinely warm in person.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
We did 4 IUIs in order to get insurance to cover IVF. First IVF was a high dose gonal f and menopur protocol with 5 day transfer. Second successful IVF was menopur only and 3 day transfer.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
The nurses are very good, but for much of my treatment there was a different nurse each day, which was confusing when I had questions or needed meds. It all worked out.
Describe your experience with Brigham & Women's Hospital.
Good clinic. Strengths include technical competence, good success rates, great doctors, and willingness to explain treatments and options clearly. Weaknesses: hard to get appointments (if over 40, they may accommodate so I had to learn to ask)
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Insurance covered most everything except ICSI and donor sperm.
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
For over 40 the clinic has an algorithm to estimate how many embryos to transfer. I had 3 transferred both times. If I had had more available we would have transferred more for the 3 day fresh transfer. The clinic is good for "advanced maternal age" treatment decisions.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2012, Successful
NPS
10
NPS
10
Age 35 - 37
1 Fertility Medications
Unexplained
European
South Asian
Income $200K - $499K
Accountant
2nd of 2 Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She truly cares... She was great about 'thinking outside the box' and devising a plan that truly looked at why previous treatments had failed... She is worth waiting for.
I wasn't that impressed with her [Dr Ashby's] nurse. She was very disorganized and didn't really seem to understand my cycle... Had I been relying more on Susan [my nurse] for instructions, the outcomes could have been very different.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Rachel Ashby was wonderful. Appointments with her were like talking to a good friend. I felt that she truly cared and was totally honest with us about expectations and outcomes. I cannot recommend her highly enough. When there was a setback in my latest cycle, she phoned me out of hours to reassure me and answer any questions.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She is so popular that it can take months to get an appointment. She is worth waiting for. I made the mistake, in my haste to get in with a fertility doctor, to initially go to someone else. In the long run, that cost me a lot more time. Wait a few extra months to see Dr Ashby, she's totally worth the wait.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Rachel was amazing. She truly cares. She held my hand while I cried and helped us to come up with a plan that we felt good about. She was great about 'thinking outside the box' and devising a plan that truly looked at why previous treatments had failed.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Susan)
I wasn't that impressed with her nurse. She was very disorganized and didn't really seem to understand my cycle. Rachel Ashby and I had come up with a good plan, which was not in line with the 'normal' protocols of that clinic. I was very, very involved with what we were doing, so I wasn't very reliant on the nurse to tell me what to do, and when. Had I been relying more on Susan for instructions, the outcomes could have been very different. I'm sure she's fine if you're following a very standard cycle, but in my case we were not.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
NPS
10
NPS
10
Age 30 - 36
2 IUI
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby was kind and compassionate and always delivered the risks and facts in a gentle way...called before my D&E and helped us through an extremely difficult time. She has met with us several times to present us all the options and risks of each. She has been compassionate and positive and we feel very lucky she is supporting our decision...2 rounds of IUI and about to start IVF...My last miscarriage was a natural pregnancy at 13 weeks.
Despite being in a big hospital the clinic [Brigham & Women's Hospital] feels small and cozy. The entire staff has always been helpful and friendly! My lab results have always come back quickly and the nurse has called shortly after. When I have left a voicemail on the nurses line it is always returned in a timely fashion. I don't have any weaknesses to describe at this time... we are about to start IVF...Grace [nurse] is one of kind. She has the ability to make you smile even during the most difficult of times. She would cheer along as my HCG numbers went up and hugged us after our loss. Clinic Nps
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
We did two rounds of IUI to conceive our son with Dr. Ashby and are now about to start IVF after two miscarriages to hopefully complete our family. My last miscarriage was a natural pregnancy at 13 weeks. Dr. Ashby called before my D&E and helped us through an extremely difficult time. She has met with us several times to present us all the options and risks of each. She has been compassionate and positive and we feel very lucky she is supporting our decision.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Trust her!
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby was kind and compassionate and always delivered the risks and facts in a gentle way.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
2 rounds of IUI and about to start IVF
Describe your experience with the nursing staff at Brigham & Women's Hospital.
Grace is one of kind. She has the ability to make you smile even during the most difficult of times. She would cheer along as my HCG numbers went up and hugged us after our loss.
Describe your experience with Brigham & Women's Hospital.
Despite being in a big hospital the clinic feels small and cozy. The entire staff has always been helpful and friendly! My lab results have always come back quickly and the nurse has called shortly after. When I have left a voicemail on the nurses line it is always returned in a timely fashion. I don't have any weaknesses to describe at this time... we are about to start IVF.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
IUI was covered by insurance.... about to start IVF
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
7
Age 37 - 38
Endometriosis
European
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
I have found Dr Ashby extremely straightforward and pragmatic. She listens to what I want, and balances it with her medical opinion. I am a Single Mother by Choice and she has been fully supportive and encouraging of that route to parenthood....Dr Ashby is very friendly and chatty with me, and showed lots of interest in my personal life and motivations when we first met. Although she's sometimes rushed, I feel like she cares about me personally and my care and results.
I think Brigham is generally a good clinic - decent waiting times, nice facilities, cutting-edge research and technology. It's well-set up to deal with fertility and has efficient processes, even when you have procedures at weekends. The administration side is sometimes slow... I have had issues getting call backs, and occasionally been told different things by different nurses.... Intermittent service from the nurses as Dr Ashby's main nurse left during the period of treatment.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I have found Dr Ashby extremely straightforward and pragmatic. She listens to what I want, and balances it with her medical opinion. I am a Single Mother by Choice and she has been fully supportive and encouraging of that route to parenthood.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She's very straightforward - if you like that, you'll like her!
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
Dr Ashby is very friendly and chatty with me, and showed lots of interest in my personal life and motivations when we first met. Although she's sometimes rushed, I feel like she cares about me personally and my care and results.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
Intermittent service from the nurses as Dr Ashby's main nurse left during the period of treatment. They're subbing in for each other which makes communication sometimes inconsistent, and it can be hard to get same-day callbacks with urgent questions.
Describe your experience with Brigham & Women's Hospital.
I think Brigham is generally a good clinic - decent waiting times, nice facilities, cutting-edge research and technology. It's well-set up to deal with fertility and has efficient processes, even when you have procedures at weekends. The administration side is sometimes slow, particularly in getting call-backs.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Brigham & Women's Hospital.
I have had issues getting call backs, and occasionally been told different things by different nurses.
9
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
10
NPS
5
Age 36
2 IUI
Male Factor
Poor Egg Quality
Income $100K - $199K
Sales Representative
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
She will try to find a solution that is minimal - from impact to you but also risks associated with the options. She was great to not jump to IVF off the bat yet started with less invasive steps.
Dr. Ashby is awesome but the staff is the worst I've experienced. I had to coordinate my care myself- no one at Brigham ever called me with results and it was IMPOSSIBLE to get set up as a new patient.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
I felt immediately at ease and comforted with Dr. Ashby- she talked to us like a friend and not a doctor. I never felt as if I were rushed and she even gave me her email address when I wasn't able to get in touch with the nursing staff.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
She will try to find a solution that is minimal - from impact to you but also risks associated with the options. She was great to not jump to IVF off the bat yet started with less invasive steps.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
The system at Brigham treats you like a number including all of the nursing staff yet Dr. Ashby truly treats you like a human and really talks to you like a person not a doctor.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
To date I have not been able to get any of the nurses to respond to my emails or phone calls. When I do get in touch with the nurses, they do not know me, nor do they understand what's going on with me. They do not empathize and are not helpful at all. The only way I could get answers was to make an appt. with Dr. Ashby herself. Dr. Ashby is awesome but the staff is the worst I've experienced.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Brigham & Women's Hospital.
I had to coordinate my care myself- no one at Brigham ever called me with results and it was IMPOSSIBLE to get set up as a new patient
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2009 - 2011, Successful
NPS
10
NPS
10
Age 30 - 32
9 IUI
2 IVF
Unexplained
European
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby communicates with patients in an empathetic yet realistic manner. She cares about her patients specific concerns and needs during treatment. For example, we were concerned about creating extra embryos and she was willing to work with us on a less aggressive protocol to limit the number of eggs and, thus, embryos produced.
I had very few complaints about the clinic [Brigham and Womens]. The hours they were available were extensive and convenient (including the availability of on-call doctors). However, if you are looking for a practice where one doctor does all of your procedures, this clinic might not be your best fit. The nurses perform minor procedures such as IUIs. Dr. Ashby only performed one of my egg retrievals and they do have fellows assist or perform retrievals and transfers alongside the main physicians. However, I only had excellent experiences with all of the doctors and fellows involved in my care.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby communicates with patients in an empathetic yet realistic manner. She cares about her patients specific concerns and needs during treatment. For example, we were concerned about creating extra embryos and she was willing to work with us on a less aggressive protocol to limit the number of eggs and, thus, embryos produced.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
2 long lupron protocols, one with gonal-f, one with gonal-f and menopur. Second cycle added menopur and less gonal-f with hopes of producing better quality eggs
Describe your experience with your nurse at Brigham & Women's Hospital.
The nurses provide the bulk of care during routine visits and perform the IUIs. Most were fantastic-very skilled, compassionate and knowledgable.
Describe your experience with Brigham & Women's Hospital.
I had very few complaints about the clinic. The hours they were available were extensive and convenient (including the availability of on-call doctors). However, if you are looking for a practice where one doctor does all of your procedures, this clinic might not be your best fit. The nurses perform minor procedures such as IUIs. Dr. Ashby only performed one of my egg retrievals and they do have fellows assist or perform retrievals and transfers alongside the main physicians. However, I only had excellent experiences with all of the doctors and fellows involved in my care.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2010 - 2016, Unsuccessful
NPS
9
NPS
10
Age 37 - 43
5 IVF
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
she [Dr. Rachel Ashby] got to know me and was matter of fact with me. But also sympathetic to my goals...Very difficult to get an appointment. But once you have one, she is great. The whole office is not very open to new "alternative" treatments such as reproductive immunology. She is matter of fact instead of coddling, which I prefer....Ask questions. Not sure how you get an appointment - it's a challenge for new patients...Con - it's [Brigham - Boston] like a factory.
[Brigham Boston] it's like a factory.....[Nurses] It's like a machine. They are doing this all the time and have it down to an assembly line but with compassion....[monitoring appointments] Very early in the morning. A challenge with Boston traffic....Not sure how you get an appointment - it's a challenge for new patients....The whole office is not very open to new "alternative" treatments such as reproductive immunology....Very difficult to get an appointment. But once you have one, she [Dr. Ashby] is great.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Very difficult to get an appointment. But once you have one, she is great. The whole office is not very open to new "alternative" treatments such as reproductive immunology. She is matter of fact instead of coddling, which I prefer.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
Ask questions. Not sure how you get an appointment - it's a challenge for new patients.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
she got to know me and was matter of fact with me. But also sympathetic to my goals.
Describe your experience with your nurse at Brigham & Women's Hospital.
It's like a machine. They are doing this all the time and have it down to an assembly line but with compassion.
Describe your experience with Brigham & Women's Hospital.
Con - it's like a factory. One of the top rated/ best results in the country.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Very early in the morning. A challenge with Boston traffic.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
A lot
Describe Rachel Ashby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
Goal is one live birth, so they put as few in as possible. Because of my age and reproductive history, they transferred as many as 3.
9
Doctor
Rachel Ashby
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 36
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Because of her (and her staff) I was SO much calmer, happier and confident than with my previous cycle with another doctor. She advocated for what she believed was best for me while also listening to me and taking my opinion and feelings into consideration.
...See [Dr. Ashby] at the Newton- Wellesley location- SO much better than the Brigham. Appointments on time, better nurses and no more super early morning ultrasounds/ bloodwork.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
There really were no weaknesses to her treatment or bedside manner- she was exactly what I was hoping to find in a fertility doctor. Because of her (and her staff) I was SO much calmer, happier and confident than with my previous cycle with another doctor. She advocated for what she believed was best for me while also listening to me and taking my opinion and feelings into consideration.
What's one piece of advice would you give a prospective patient of Rachel Ashby at Brigham & Women's Hospital?
CALL HER NOW! And see her at the Newton- Wellesley location- SO much better than the Brigham. Appointments on time, better nurses and no more super early morning ultrasounds/ bloodwork.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
She was the most personable, caring fertility doctor possible. She gave me her direct e-mail as well as her direct phone number and was available anytime I needed her. She was the only doctor to take the time to try to explain "the unexplainable". I felt I was listened to, understood and respected.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
Compared to the staff at the Brigham the nurses were SO much more personable, detail oriented and caring.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2012 - 2013, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Ashby had faith that she could help us have a family when perhaps another doctor would not....When my first IVF round was cancelled because I didn't respond to the meds, she told me not to worry, she had only begun to fight. One full cycle later I was pregnant with my daughter and with only one embryo remaining from that one cycle, we are now looking forward to completing our family with the arrival of a little boy in early summer.
Everyone I encountered at the Brigham--especially the various techs who took gallons of blood from this needle-phobe--were professional and helpful. From my first testing to my delivery, the Brigham has been great....Dr. Ashby had faith that she could help us have a family when perhaps another doctor would not....When my first IVF round was cancelled because I didn't respond to the meds, she told me not to worry, she had only begun to fight.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby had faith that she could help us have a family when perhaps another doctor would not. I was referred to her by a family friend who is in her practice and doesn't do IVF--hers was a name I had heard from other women and when I was also referred to her by a colleague and a family friend, I knew she was the right doctor for me. When my first IVF round was cancelled because I didn't respond to the meds, she told me not to worry, she had only begun to fight. One full cycle later I was pregnant with my daughter and with only one embryo remaining from that one cycle, we are now looking forward to completing our family with the arrival of a little boy in early summer.
Describe your experience with Brigham & Women's Hospital.
Everyone I encountered at the Brigham--especially the various techs who took gallons of blood from this needle-phobe--were professional and helpful. From my first testing to my delivery, the Brigham has been great.
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
1 IUI
Uterine Fibroids
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I have met with Dr. Ashby on every appointment. She always takes her time to explain and answer my questions.... Dr. Ashby is a great professional and takes her time explaining everthing. She made sure we understood each step and did not rush us. We were successful on our first treatment and hoping to do another in the near future... I did IUI with gonal F with successful pregnancy.
I had a good experience [at Brigham & Women's] overall! I had a few delays due to insurance approvals in the begining but the team was on top of it. Clinic is located in the hospital with variety of parking options. The greenline is within walking distance for those who prefer taking public transportation... I did IUI with gonal F with successful pregnancy.... Dr. Ashby is a great professional and takes her time explaining everthing. She made sure we understood each step and did not rush us. We were successful on our first treatment and hoping to do another in the near future.
How was your experience with Rachel Ashby at Brigham & Women's Hospital?
Dr. Ashby is a great professional and takes her time explaining everthing. She made sure we understood each step and did not rush us. We were successful on our first treatment and hoping to do another in the near future.
During treatment, were you treated like a number or a human with Rachel Ashby at Brigham & Women's Hospital?
I have met with Dr. Ashby on every appointment. She always takes her time to explain and answer my questions.
Describe the protocols Rachel Ashby used in your cycles at Brigham & Women's Hospital and their degree of success.
I did IUI with gonal F with successful pregnancy.
Describe your experience with Brigham & Women's Hospital.
I had a good experience overall! I had a few delays due to insurance approvals in the begining but the team was on top of it. Clinic is located in the hospital with variety of parking options. The greenline is within walking distance for those who prefer taking public transportation.
Describe the costs associated with your care under Rachel Ashby at Brigham & Women's Hospital.
Covered by insurance
10
Doctor
Rachel Ashby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5

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