Verified
Verified
This patient has provided documentation of treatment at this clinic.
2020, Unsuccessful
I only saw Dr. Hines on a few visits. The Nurse Practitioner handled most of the care and treatment...he dismissed my concerns...I discovered that he did not know my medical history - he did not know I had two surgeries in the previous ten months for endometriosis. Likewise, he did not know my OB/GYN had urged me to do an egg retrieval ASAP. In short, he had not even read my chart.
[Mississippi Reproductive Medicine] was very good at getting you in and out in a timely fashion. The Nurse Practitioner, Marty Gebhardt, was very thorough and professional...[nurse] was such a poor communicator, I almost chose to go with a different clinic after meeting her...
They were also very timely to respond to any questions through the portal. The billing lady was often very curt, and was very unprofessional when I asked to retrieve my records.
How was your experience with Randall Hines at Mississippi Reproductive Medicine?
I only saw Dr. Hines on a few visits. The Nurse Practitioner handled most of the care and treatment. I was given a birth control to control the cycle in preparation for the egg retrieval. I was on the birth control continuously for three months. During week six, I began to bleed and continued to bleed for the next six weeks. I expressed concerns over the symptoms to Dr. Hines, but he dismissed my concerns. The egg retrieval cycle failed on Day 8. There were follicles, but they were not growing fast enough. Dr. Hines told me that day that I needed to take supplements and meet with a dietician and try again when they moved into their new building (two months away). During the course of the conversation, I discovered that he did not know my medical history - he did not know I had two surgeries in the previous ten months for endometriosis. Likewise, he did not know my OB/GYN had urged me to do an egg retrieval ASAP. In short, he had not even read my chart. I quickly found a new clinic, which confirmed my suspicions that the three months of birth control overly suppressed my ovaries rendering the egg retrieval a failure.
What's one piece of advice would you give a prospective patient of Randall Hines at Mississippi Reproductive Medicine?
Make sure the doctor has read your chart and knows your medical history before beginning any treatment.
During treatment, were you treated like a number or a human with Randall Hines at Mississippi Reproductive Medicine?
The original consultation and initial visits were all with the Nurse Practitioner. She was good and very thorough. I did not have any medical treatment or medical discussions from the doctor for at least a month. Most of the communication was through the portal system. It was a very busy clinic, and the nurses were not very personable. It was a dark office and no one seemed to be talking with each other. It felt as though you were in a factory line being shuffled through.
Describe the protocols Randall Hines used in your cycles at Mississippi Reproductive Medicine and their degree of success.
I took Sprintec for three months prior the retrieval in order to regulate the periods before the egg retrieval. I took 150 Gonal-F and 150 Menupur each day for 7.5 days, and Ganirelex for two days before the cycle failed.
Describe your experience with your nurse at Mississippi Reproductive Medicine. (Assigned nurse: Susan)
Nurse Susan was the first person I met with at this clinic. She was such a poor communicator, I almost chose to go with a different clinic after meeting her. After each visit, Susan would put the protocol for the next days/weeks in the portal. Each time, another nurse would update it within 15-20 minutes in order to correct Susan's mistakes. Likewise, Susan did the "teaching" on how to inject all the medications. When she finished and left the room, my Mom asked me, "did you understand what all she said?" To which I replied, "no, but she did not either." Our experience of her up until that point did not instill any confidence. She was also rude and patronizing in every interaction.
Describe your experience with Mississippi Reproductive Medicine.
The clinic was very good at getting you in and out in a timely fashion. The Nurse Practitioner, Marty Gebhardt, was very thorough and professional. She seemed to be trying to keep the clinic running in a professional manner. They were also very timely to respond to any questions through the portal. The billing lady was often very curt, and was very unprofessional when I asked to retrieve my records.
Describe the costs associated with your care under Randall Hines at Mississippi Reproductive Medicine.
I spent $3,000 out of pocket, and my insurance was charged $12,000 (I have a limited lifetime benefit).