Rebecca Flyckt

Dr. Flyckt does a great job running this clinic - being an advocate for yourself, doing your own research and asking questions is of the utmost importance. The front desk staff needs improvement in terms of understanding the procedures and kindness.

They staff is very kind and understanding. They have a staff the is knowledgeable. Everyone there from the receptionist to the financial counselor is ready to help you. My only piece of advice is be ready to wait. Sometimes you wait a while in the waiting room before being called back.

This clinic takes a team effort approach to care. You will not always see the same Dr. or same nurse, but each time you visit they are completely up to speed on your chart and course of treatment. They meet as a team everyday at 12:00 and make calls to each patient seen with regard to their care, test outcomes, etc. each afternoon.

The Cleveland Clinic has great resources but scheduling can be difficult as certain procedures are only done at certain times of the day, necessitating time off of work unless you get lucky and the cycle day when the work needs to be done corresponds with a day off of work. Their care team in the fertility center goes above and beyond regularly for patients and is more sympathetic and caring than the general population of employees at the Cleveland Clinic.

Strength for the clinic is the availability once you are an established patient. I never have a problem scheduling an appt. The only weakness I feel some patients may have is that you don’t see the doctor at every appt

CCF is a well-regarded medical facility and it's fairly well run compared to some other medical offices I've been to (granted, those other offices weren't fertility clinics). That said, trying to communicate anything in a timely fashion comes down to a giant game of phone tag. You have to call and leave a message with a receptionist in order to get any information or an answer about any question (no matter how simple). Then you have to hope that someone calls you back. I had one message that I left regarding medication and still hadn't heard back almost 10 days later, so I called again and then someone finally called me back. You really have to stay on top of things here and be prepared to call A LOT and sometimes multiple times for the same request, just to make sure they haven't forgotten about you. Also, since you don't speak to a nurse when you originally place your phone call, they generally call you back when you're not available or free (e.g., you're at work), so that's also quite inconvenient and stressful.

I have zero complaints about the Cleveland Clinic. All of staff was respectful, organized, informative and compassionate! The only thing I found frustrating was US and blood work monitoring on the weekends. They only had one location open and they seemed under staffed! One occasion I had to wait over an hour to have these two tasks completed.

I think that they need to do more blood work before and during the egg retrieval. I just felt like they just used a standard protocol and let it roll without ever making any adjustments or changes. I also did not have much luck with my eggs being in the lab. I don't know the quality, but may want to do research on the data. I have had a few natural iui's at the clinic and they nursing staff has been very helpful and easy to use.

Clinic is very clean and lab is kept under highest control in preserving the patient's embryos. Staff is very friendly, and helpful if you have any question about the paperwork or insurance. Financial counselor is also very helpful in explaining the cost of the procedure and is knowledgeable which insurance will cover what procedure and what will not, and what out of pocket cost will be. Overall clinic maintains the highest customer service.

It may have been more a result of the Cleveland Clinic's system, but she never remembered our history, would just read off of the chart when we came in. We were given incorrect dates for timing of appointments/procedures (which as you are all aware, timing is everything for getting pregnant). Felt like they just shuffled you through the program. Billing was terrible and inaccurate. Couldn't get a hold of anyone to discuss.

World class facility -everything is state of the art. The downside is the billing - it is always wrong and you are not given time to work out the details with your insurance company. Also scheduling can sometimes be tricky, but 9 times out of 10, you are able to get the appointment you need. Request first in the morning whenever possible to avoid delays.

In comparison with how a friend has described her retrieval and transfer at a different clinic, this facility is much more kind and consistent. You are treated as a person, not a number. During the processes you are given your own room, group of staff and are encouraged to use the room as long as you would like after procedures.

Cleveland Clinic is the only hospital I will go to in my area. They are top rated in various categories for good reason. I've been treated by many different physicians at the clinic and have received top quality care all around. As mentioned previously, some drs can be a little difficult to get in to see quickly, but they are good at fitting you in. Very clean and professional from the parking lot to the top floors.

Financially disorganized. Example - I paid for an embryo transfer in full yet the clinic still sent it out to a collections agency! Also, stay with the same nurse and ultrasound tech so they can have a consistent history.

I love the Cleveland clinic and received great care from them during and after my major surgery for endometriosis on and in my bowels. They were very quick to answer any questions I had and were helpful. Although they see so many patients they do not treat you like a number they show compassion. I would recommend everyone to this clinic.

The only downside to working with Dr. Flyckt is having to deal with the billing department at the Cleveland Clinic. Their billing department is known to lose checks, misallocate payments, etc. Dealing with their department is a hassle but is worth it because I trust Dr. Flyckt and feel like she cares for me both as a person and as a patient.

From the secretaries, to the nurses and doctor, this clinic is very compassionate. When I schedule my IUIs I talk directly to Dr Flykts nurse so I know it will be scheduled promptly. The day of my mid cycle ultrasound, I get to go in before work which is perfect for my schedule and by 1pm that same day I receive a phone call from her nurse with our next steps. During the IUIs the MD talks me through each step which relaxes me, making my husband and I feel like a part of the process from start to finish.

The clinic is amazing. Starting with valet. It’s very quick. My waits were never long. The staff is very friendly. They are good listeners and when I was in pain they were understanding and compassionate.