Richard Wing

REACH

Rated 8.2
Strongly recommend: 66%Neutral: 11%Don't recommend: 23%8.2
66% strongly recommend
17 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.6
5.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of North Carolina
Residency
Carolinas Med Ctr

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Richard Wing works in 1 office at

REACH
Rated 8
Strongly recommend: 55%Neutral: 23%Don't recommend: 21%8

Explore Clinic
Charlotte (Morehead location)
1524 East Morehead Street
Charlotte, NC 28207

17 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
6
NPS
8
Age 35 - 36
2 IUI
1 IVF
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Richard Wing] answers questions in a very straightforward manner...very busy and sometimes was late for appointments, or our meetings seemed rushed. Most visits are with the nurses or the PA, you have to make a separate appointment to see Dr. Wing...we knew going into it the chances weren't good, as I have very low AMH...we had very few eggs retrieved and no viable embryos to transfer.
[REACH] forgot to call me with results...waited two weeks longer than when I was told to expect the results...challenges with communication and voicemails not being returned...online portal is slightly better...[nurses] are kind, friendly, and upbeat...offers a multi-cycle program that reimburses you if you do not conceive, however I did not qualify due to low AMH.
How was your experience with Richard Wing at REACH?
I really like Dr. Wing, he is kind and has a good bedside manner. He answers questions in a very straightforward manner. He is very busy and sometimes was late for appointments, or our meetings seemed rushed. Most visits are with the nurses or the PA, you have to make a separate appointment to see Dr. Wing.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Make a list of questions to take with you ahead of time. Don't be afraid to ask for specific numbers, such as statistics on the outcomes within the clinic. It can be very overwhelming and difficult to remember everything you need to ask.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Dr. Wing is very kind in person. He is a very busy man and sometimes our meetings felt rushed.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
I started with two courses of IUI - once with letrozole, which I did not respond well to, and once with Clomid, which had a better response. Neither resulted in pregnancy. I then did Clomid only (without IUI) for 2 months before moving on to IVF. We did one round of IVF but we knew going into it the chances weren't good, as I have very low AMH. It was not surprising when we had very few eggs retrieved and no viable embryos to transfer. Dr. Wing offered another round of IVF, but we decided against it because of the cost and low chances of success.
Describe your experience with your nurse at REACH. (Assigned nurse: Nicole Chapelle)
The nurses are all wonderful - particularly Amy at the Lake Norman location! They are kind, friendly, and upbeat - exactly the type of demeanor that is needed for the job. They also remember details about you - they always asked how my work was going, remembered times when my husband was travelling, etc.
Describe your experience with REACH.
The biggest challenge with this clinic is communication. It is next to impossible to get ahold of anyone on the phone, and there have been many times when I have left messages that were never answered. Their online portal is slightly better, especially once you are an established patient because your portal messages are sent to your specific nurse. But not being able to get in touch with a provider for time-sensitive questions is problematic.
Describe your experience with your monitoring appointments at REACH.
Monitoring appointments were a breeze! They are from 7-8:30am, so I would show up around 7:45 and almost always was out of there by 8:15, usually sooner. I was never late for work which made the treatment more manageable for my schedule. Everyone at the Lake Norman location is incredible friendly and welcoming, starting with Wendy at the front desk!
Describe the costs associated with your care under Richard Wing at REACH.
Each IUI was about $1000, plus the cost of meds. IVF was about $13,000 plus meds, which for me was almost $4000. Unfortunately I have terrible health insurance that didn't cover any of it - but many insurance plans provide some coverage. REACH also offers a multi-cycle program that reimburses you if you do not conceive, however I did not qualify due to low AMH.
What specific things went wrong at REACH?
  • Failed to call with results
Describe the specific things that went wrong at REACH.
They forgot to call me with results once and I waited two weeks longer than when I was told to expect the results. I also had challenges with communication and voicemails not being returned.
6
Doctor
Richard Wing
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
REACH
Cornelius (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
8
Age 26 - 31
2 IVF
Male Factor
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr Wing was adamant about only doing a single embryo transfer due to my younger age and embryo grade...It’s so apparent in the way he explains and reviews all things related to infertility. Not only is he the expert, but he is compassionate and understanding. He takes his knowledge and skills and meets you where you are to ensure you feel confident in your understanding of what he is reviewing.
[the REACH nurse was] Compassionate and kind. Understanding and willing to help...Monitoring appointments can be intimidating especially because at these appointments you can be made to feel like more of a number than a human...[Dr. Wing] takes his knowledge and skills and meets you where you are to ensure you feel confident in your understanding of what he is reviewing.
How was your experience with Richard Wing at REACH?
Dr. Wing is the expert. It’s so apparent in the way he explains and reviews all things related to infertility. Not only is he the expert, but he is compassionate and understanding. He takes his knowledge and skills and meets you where you are to ensure you feel confident in your understanding of what he is reviewing.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Take your list of questions. Dr Wing will answer them all and thoroughly. He is patient and kind and truly cares.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Dr. Wing is very personable and patient. He listens to my questions and concerns and does not make me feel rushed or less than. He values my emotions and goes above and beyond to make sure that I am comfortable with the plan as we establish it together.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
Dr Wing recommended IVF with ICSI due to male factor fertility with both of our IVF cycles. Our first cycle, we did a fresh transfer which resulted in a live birth and the most perfect beautiful daughter. Our second cycle, we did a fresh transfer and miscarried. We then did a frozen transfer that failed. We still have 2 frozen embryos and are awaiting to meet with Dr Wing to determine next steps.
Describe your experience with the nursing staff at REACH.
Compassionate and kind. Understanding and willing to help. At times, I felt like a number as monitoring appointments are rushed.
Describe your experience with REACH.
The biggest weakness is the front desk lady simply because she is not compassionate and kind. Overlook her and you will feel valued and cared for. Keep your eyes on your goal of why you are even attending REACH and do not let one bad apple ruin the bunch.
Describe your experience with your monitoring appointments at REACH.
Monitoring appointments can be intimidating especially because at these appointments you can be made to feel like more of a number than a human. They are very rushed and in and out for the most part. It’s like Black Friday and everyone is fighting for the pair of shoes at the top of the tower or in better terms first in line for when the doors open at REACH.
Describe the costs associated with your care under Richard Wing at REACH.
Total for 2 cycles: $45k
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
Dr Wing was adamant about only doing a single embryo transfer due to my younger age and embryo grade.
What specific things went wrong at REACH?
  • Lost appointments
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at REACH.
My appointment time did not match the time that the lady at the front desk had for me which resulted in me waiting about 45 mins in my car.
10
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
9
Age 32
Endometriosis
Income $100K - $199K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Wing is very knowledgeable and has been around since the start of the center. I felt as though he knew what he was talking about and is able to explain treatment throughly. [He] took time to answer all of our questions and did not seem rushed like other doctors in the past. He was also prompt to our appointment...We require genetic testing PGT-M and IVF. We are currently in the genetic stage and will advance to the IVF steps once our genetic pieces are together.
The clinics has a strength in timely communication. They [REACH staff] answer questions proptly and are very helpful. The clinic is very knowledgeable about options for our unique situation. Of course the cost is substantial and definitely considered a weakness and a barrier to treatment. I would also like patients to know that the parking is funky at the Lake Norman office. There is a parking deck with limited signage. Drive up to the top level and you can park right at the REACH door.
How was your experience with Richard Wing at REACH?
Dr Wing is very knowledgeable and has been around since the start of the center. I felt as though he knew what he was talking about and is able to explain treatment throughly. Dr Wing took time to answer all of our questions and did not seem rushed like other doctors in the past. He was also prompt to our appointment. I have waited in the waiting room before for other doctors for a long time, but not with Dr. Wing.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
I would suggest that a patient do some research before on infertility treatment options and lingo prior to an appointment. Although Dr Wing breaks the info and terminology down, it is still a lot to take in and comprehend. Ask lots of questions. They are there to help you.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Everyone in the office is so kind - From the original phone call to schedule the first appointment to paying as we left. The staff is also very timely in getting our questions answered. They took time to review our case and long history of infertility and loss prior to meeting with us.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
After 4 years of infertility and failed treatments at a different clinic, we spontaneously became pregnant with our son. He was born at 41 week and appeared perfect. He passed away at 3 days. He was diagnosed with a rare and often fatal metabolic condition. My husband and I found following his death that we are carriers for this condition. We require genetic testing PGT-M and IVF. We are currently in the genetic stage and will advance to the IVF steps once our genetic pieces are together. Dr Wing knew exactly the steps needed to give us hope for a healthy baby.
Describe your experience with the nursing staff at REACH.
The entire nursing staff is so sweet and kind. They seem to really care and made me feel comfortable.
Describe your experience with REACH.
The clinics has a strength in timely communication. They answer questions proptly and are very helpful. The clinic is very knowledgeable about options for our unique situation. Of course the cost is substantial and definitely considered a weakness and a barrier to treatment. I would also like patients to know that the parking is funky at the Lake Norman office. There is a parking deck with limited signage. Drive up to the top level and you can park right at the REACH door.
Describe the costs associated with your care under Richard Wing at REACH.
Our total estimate is between $25,000-33,000
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
Our Doctor recommended single embryo transfer to start with.
What specific things went wrong at REACH?
  • Provided conflicting information
Describe the specific things that went wrong at REACH.
We met with the PA for our original consult. She recommended we see a specific doctor (special to our case and not within the REACH center) in addition. She gave us this information and I disagreed with the need to do so. She consulted with Dr Wing and he said we did not need to do that additional step since we were already knowledgeable and did some screenings prior to coming.
9
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
REACH
Cornelius (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
5
Age 30 - 31
3 IUI
1 IVF
Poor Egg Quality
European
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Wing used the standard protocol for all our care. He never changed the protocol for IUI even though we were unsuccessful. He also used standard protocol for Ivf. Birth control then gonal f, low dose HCG, cetrotide, HCG and Lupron trigger...He was very matter of fact and robotic. I felt no connection to him. I get he just did the same y’all he always did and he never knew specifics about us. He would have to look back after I would tell him something. He forgot I even had a chemical pregnancy.
Long waits [at REACH] depended on what time you arrived in the monitoring period...Poor communication and terrible financial department. They will send random bills that make no sense. I just stopped paying them till I got a second bill which would be a totally different amount. They have improved their communication on the phone but the Ivf team has really been the improvement. You have to stay on top of everything to make sure it is done right.
How was your experience with Richard Wing at REACH?
He just didn’t really seem engaged and never prepared for our meetings. I felt unsupported like a burden to him. He just said everything will go as planned and never told us the potential complications. Which happened and then we felt blindsided.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Don’t expect warm and cuddly. You won’t see him again for any procedures or care because he is semi retired.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
He was very matter of fact and robotic. I felt no connection to him. I get he just did the same y’all he always did and he never knew specifics about us. He would have to look back after I would tell him something. He forgot I even had a chemical pregnancy.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
Dr. Wing used the standard protocol for all our care. He never changed the protocol for IUI even though we were unsuccessful. He also used standard protocol for Ivf. Birth control then gonal f, low dose HCG, cetrotide, HCG and Lupron trigger.
Describe your experience with your nurse at REACH. (Assigned nurse: Denise )
She seemed to never know who we were or what was going on. She said some insensitive things during our treatment.
Describe your experience with REACH.
Poor communication and terrible financial department. They will send random bills that make no sense. I just stopped paying them till I got a second bill which would be a totally different amount. They have improved their communication on the phone but the Ivf team has really been the improvement. You have to stay on top of everything to make sure it is done right.
Describe your experience with your monitoring appointments at REACH.
Long waits depended on what time you arrived in the monitoring period.
Describe the costs associated with your care under Richard Wing at REACH.
Unsure because I used insurance for some.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
He said he only transfers one but I have heard he has transferred two before.
What specific things went wrong at REACH?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at REACH.
It was very hard to get call backs during the IUI cycles and my nurse put in my appointments wrong almost every time. Sometimes I would show up for multiple appointments and they would say we have no idea why you are here.
0
Doctor
Richard Wing
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
5
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
9
Age 25 - 27
2 IUI
PCOS
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Wing is thorough and friendly. He made me feel like I was his only patient. He studied my history and made me feel like he truly cared. He developed a plan for me and went over everything with me. When my body didn’t react to certain things, he adjusted methods and informed me along the way.... My prolactin levels were very high so he started me on Cabergoline to lower them. It worked for that purpose and I still take it currently. He also put me on Femara to grow my follicles but my body didn’t react at all to it.
They [REACH] have 2 locations so it’s convenient. You can go back and forth between locations with no problem. They’re also open 7 days a week! Their finance team helps you understand what your insurance covers so you can plan for expenses. One weakness is that you talk to different nurses each time you call and you see whichever doctor is doing monitoring appointments that day when you’re doing a cycle.
How was your experience with Richard Wing at REACH?
Dr. Wing is thorough and friendly. He made me feel like I was his only patient. He studied my history and made me feel like he truly cared. He developed a plan for me and went over everything with me. When my body didn’t react to certain things, he adjusted methods and informed me along the way.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Trust him but never be afraid to ask questions because it’s YOUR journey!
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Dr. Wing takes his time when explaining things. His bedside manner is very good. He is caring and truly makes you feel like he is invested in you.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
My prolactin levels were very high so he started me on Cabergoline to lower them. It worked for that purpose and I still take it currently. He also put me on Femara to grow my follicles but my body didn’t react at all to it. My first IUI cycle failed because the medicine didn’t work. Next cycle, he put me on gonal-f injections to grow my follicles and low dose hcg. He started me at 75iu of gonal-f each cycle. Sometimes he had to increase to 100 and the last cycle he increased to 125. I did a total of 2 injection cycles for IUI and neither was successful. The last cycle resulted in a chemical pregnancy.
Describe your experience with your nurse at REACH. (Assigned nurse: Denise)
Denise was amazing! She is so kind and reassuring when you talk to her. You can tell she cares about her patients and their success. Some of the other nurses are very short and she is not. Some of the other nurses seem to not be very knowledgeable or give conflicting instructions. One nurse got the dosage of my 2 injections mixed up when she called to tell me I needed to increase them. Thankfully, I caught it and questioned it.
Describe your experience with REACH.
They have 2 locations so it’s convenient. You can go back and forth between locations with no problem. They’re also open 7 days a week! Their finance team helps you understand what your insurance covers so you can plan for expenses. One weakness is that you talk to different nurses each time you call and you see whichever doctor is doing monitoring appointments that day when you’re doing a cycle.
Describe the costs associated with your care under Richard Wing at REACH.
IUI cycle was $1000 without insurance. That includes monitoring ultrasounds, bloodwork and the insemination. Medication is not included.
What specific things went wrong at REACH?
  • Provided conflicting information
Describe the specific things that went wrong at REACH.
My follicles weren’t maturing so they increased my dosage. When the nurse called, she told me the units to take of each injection but got them reversed. Luckily, I knew that one of them was always higher than the other and I questioned it.
10
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
8
NPS
8
Age 36 - 38
8 IUI
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Wing is a great doctor. I felt like he answered all our questions particularly in the first consultation and did not rush.... The first two IUIs I did chlomid and trigger shot. I had a chemical pregnacy first IUI and miscarriage the 2nd. The next 6 IUIs we tried different medications and added in injectible meds. I am about to do IUI #9 before moving on to IVF and we are going back to just chlomid and trigger shot.
I think the wait time at REACH in the year plus that I have been going has increased significantly. Not sure why may because of the sheer volume of patients. I think the front desk could be a little more interactive with patients. The billing department has made a few mistakes in the my account but has fixed them in a timely manner. They are not always fast to respond though.
How was your experience with Richard Wing at REACH?
Dr Wing is a great doctor. I felt like he answered all our questions particularly in the first consultation and did not rush. When I did get pregnant he did both my ultrasounds and again answered all my questions. I really do not have a lot of negative things to say about him.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Ask questions about both IUI and IVF and request different medications if IUI does not work the first time especially if you have unexplained infertility
During treatment, were you treated like a number or a human with Richard Wing at REACH?
He was sympathetic to our situation especially after my miscarriage at 11 weeks. He was very thorough in explaining our options and what treatment would be like
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
The first two IUIs I did chlomid and trigger shot. I had a chemical pregnacy first IUI and miscarriage the 2nd. The next 6 IUIs we tried different medications and added in injectible meds. I am about to do IUI #9 before moving on to IVF and we are going back to just chlomid and trigger shot.
Describe your experience with your nurse at REACH. (Assigned nurse: Denise)
Denise was absolutely amazing and has made this whole experience tolerable. She is so sympathetic and really just treats me as if I am her only patient. I cannot say enough good things about her. I also saw and spoke with Diane a lot who is also fantastic.
Describe your experience with REACH.
I think the wait time at REACH in the year plus that I have been going has increased significantly. Not sure why may because of the sheer volume of patients. I think the front desk could be a little more interactive with patients. The billing department has made a few mistakes in the my account but has fixed them in a timely manner. They are not always fast to respond though.
Describe the costs associated with your care under Richard Wing at REACH.
the first few IUIs were covered by insurance but once we maxed out our benefits they were $1062 each
8
Doctor
Richard Wing
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 32 - 34
1 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wing was exactly the doctor that we needed. Even though he has a ton of patients and at times I felt like more of a number, the truth is that his care over me was excellent. His review of my history was thorough, as was his diagnostic procedures. I felt like he left no stone unturned and did everything possible to set us up for success with our first IVF. His work is excellent and he is a brilliant doctor.
It's [REACH- Lake Norman] a well-oiled machine - they know what they are doing and seem to be current on all the newest research and technology. At times, I felt that the clinic was mildly disorganized and busy (they see SO many patients), but otherwise I was very pleased with how efficiently they run their clinic in order to help as many people as possible. NO place is perfect, and we were very pleased with this clinic! The receptionists were always very warm and friendly!
How was your experience with Richard Wing at REACH?
Dr. Wing was exactly the doctor that we needed. Even though he has a ton of patients and at times I felt like more of a number, the truth is that his care over me was excellent. His review of my history was thorough, as was his diagnostic procedures. I felt like he left no stone unturned and did everything possible to set us up for success with our first IVF. His work is excellent and he is a brilliant doctor. He is also kind and warm. No doctor is perfect, and even if I can pinpoint little things about him or the clinic that I may not have preferred, I would not have traded the care I received for anything else. He knows his stuff and does everything he can to succeed. He is also knowledge and on-top of recent cutting edge research and tests in the field, so I felt like the care I got was top notch and in line with best practice. We loved Dr Wing and hope to use him again for our next transfer!
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Hmm the only thing I can think of is to ask a lot of questions and if you have the urge to question what he is doing, try to trust that he really does know his stuff and closely paying attention to your case even if you didn’t see him in person at any given appointment.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Appointments felt quick. Repeat appointments sometimes reviewed the same info we had gone over the prior session.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
I did 3 ovulation induction cycles with clomid or letrozole + ovidrel trigger shot, and once used Gonal F; 1 out of 3 resulted in a pregnancy, but unfortunately it ended up being an early miscarriage. With IVF, we did a Receptiva Dx biopsy which came back positive and therefore I was put on Lupron for 3 months prior to our frozen transfer. I don't remember all the stimulation drugs for IVF, unfortunately. Once transfer time came, I was given intralipid infusions 4 times before and after the transfer; I was also placed on 1mL intramuscular injection of progesterone in oil, 0.1mg estradiol (estrogen patches); heparin injections twice per day, and baby aspirin, as well as extra folic acid and vitamin D (in addition to my PNV).
Describe your experience with your nurse at REACH. (Assigned nurse: Denise and Sue)
These nurses new me by name and were very patient with my questions and anxiety. They were also very compassionate when I experienced my pregnancy loss early on, and also rejoiced with us when we first heard the heartbeat of this current (healthy) pregnancy. At times, I felt like I need to ask further questions in order to get more details (but that could just be me wanting to know everything), and sometimes I felt that some of the nurses weren't aware of the specifics of my situation. I did appreciate their prompt responses to all my phone calls and portal messages. I will miss them greatly!
Describe your experience with REACH.
It's a well-oiled machine - they know what they are doing and seem to be current on all the newest research and technology. At times, I felt that the clinic was mildly disorganized and busy (they see SO many patients), but otherwise I was very pleased with how efficiently they run their clinic in order to help as many people as possible. NO place is perfect, and we were very pleased with this clinic! The receptionists were always very warm and friendly!
Describe your experience with your monitoring appointments at REACH.
They were a very efficient and well-oiled machine. I never had to wait super long, even if there were a lot of people there for monitoring as well.
Describe the costs associated with your care under Richard Wing at REACH.
Our insurance didn't cover any fertility interventions, so it was quite expensive for us. However, it was helpful to have things packaged under one bundle, whether that be our Ovulation Induction Cycle or IVF package - this way we mostly just paid a one-time lump payment and that included all the monitoring and bloodwork, so we rarely got additional bills to worry about.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
My doctor suggested we do 1 embryo transfer since I'm still semi-young (under 35) and we have no reason to think it won't be successful. I'm sure if this pregnancy fails (I'm 10 weeks now), and/or for future transfers as I get older, he may want to transfer more than 1 to increase our odds of success. Our clinic's goal is to give us "one healthy baby", rather than multiples which increase chances of complications.
What specific things went wrong at REACH?
  • Lost appointments
Describe the specific things that went wrong at REACH.
Only once or twice was the clinic confused as to the nature and timing of my appointment, but this was more likely due to the fact that they have two locations so sometimes communication between the two was not perfect. But it always got sorted out and resolved while I was there and only took a phone call to fix it. It was never much of a hassle for me at all. It never impacted my care.
10
Doctor
Richard Wing
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
REACH
Cornelius (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wing is great at explaining everything in detail. He breaks everything down into terms that my husband and I can understand. Dr. Wing is also very realistic and has been honest with us of his opinion on how likely we are to conceive with different treatments.... Dr. Wing has a great bed-side manner. While under his care, we found out that I have endometrial cancer. Dr. Wing was very optimistic and did a great job of keeping my hopes high.
Overall the clinic [REACH] is great! They use all of the latest technology and can do a lot of the tests right there in the office rather than having to send them off for results. The only downfall is that they are constantly busy so it can be hard sometimes to get an appointment.... The nurses that performed the blood work and ultrasounds were fantastic! They were all very friendly and made me feel very comfortable.
How was your experience with Richard Wing at REACH?
Dr. Wing is great at explaining everything in detail. He breaks everything down into terms that my husband and I can understand. Dr. Wing is also very realistic and has been honest with us of his opinion on how likely we are to conceive with different treatments.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Keep all of your records from any previous fertility treatments/doctors. Dr. Wing is able to look at those records and possibly see things that other doctors did not see.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Dr. Wing has a great bed-side manner. While under his care, we found out that I have endometrial cancer. Dr. Wing was very optimistic and did a great job of keeping my hopes high.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
I have not gone through a cycle with Dr. Wing yet due to him finding that I have endometrial cancer during a surgery that he performed to remove a polyp on my ovary. We planned on doing an IVF cycle using my own eggs right after the surgery. Sadly, I wasn't able to do a cycle right away because the cancer had to be treated first. The cancer has now been treated and my oncologist has given us 6 months to try to get pregnant before having to have a hysterectomy.
Describe your experience with the nursing staff at REACH.
The nurses that performed the blood work and ultrasounds were fantastic! They were all very friendly and made me feel very comfortable.
Describe your experience with REACH.
Overall the clinic is great! They use all of the latest technology and can do a lot of the tests right there in the office rather than having to send them off for results. The only downfall is that they are constantly busy so it can be hard sometimes to get an appointment.
Describe the costs associated with your care under Richard Wing at REACH.
Dr. Wing performed the surgery to remove the polyp on mg ovaries which was very costly (around $6k out of pocket). I have paid a co-pay for my other appointments with him. The cost for my IVF treatment was estimated at $14k, plus the cost of medications (which could not be determined until the time of treatment).
10
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
REACH
Cornelius (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2016, Successful
NPS
9
NPS
8
Age 29 - 34
5 IVF
Male Factor
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Successful
The 3rd and 4th cycle [with Dr. Wing] were antagonist cycles, as well as the addition of omnitrope...is very professional and knowledgeable. He was not always sympathetic, but was always very honest. My husband and I always felt like we knew exactly what to expect, even though it was not always what we wanted to hear...he will always be honest with you, but he will not give up...We always did 2 embryos as until the last round, that is all that made it to transfer day.
Certain doctors at the practice [REACH] were better than others...I love Mary and Denise [nurses]. They were always there for me when I needed them. Mary had to often time deliver horrible news, and did so with love and sympathy. I can't imagine have to tell patients that all of their hard work was not successful.... I had to arrive at the clinic at least 45 minutes early to ensure I was either 1st or 2nd in line in order to make it to my job on time. This was one of the worst things about IVF.
How was your experience with Richard Wing at REACH?
Dr. Wing is very professional and knowledgeable. He was not always sympathetic, but was always very honest. My husband and I always felt like we knew exactly what to expect, even though it was not always what we wanted to hear.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
That he will always be honest with you, but he will not give up.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
It was dependent on who I was seeing. Certain doctors at the practice were better than others.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
I cannot remember the first 2 cycles, which I know used Lupron. The 3rd and 4th cycle were antagonist cycles, as well as the addition of omnitrope.
Describe your experience with your nurse at REACH. (Assigned nurse: Mary)
I love Mary and Denise. They were always there for me when I needed them. Mary had to often time deliver horrible news, and did so with love and sympathy. I can't imagine have to tell patients that all of their hard work was not successful.
Describe your experience with REACH.
Billing and Finance department is TERRIBLE!!! They are horrible to work with. You can never get a straight answer, you wait forever to get a return phone call, and over all are not very friendly. This is a delicate time for all patients, both emotionally, physically, and financially. The billing/finance department are always very short and snippy.
Describe your experience with your monitoring appointments at REACH.
I hated these appointments. I felt like a person on welfare waiting in line to receive their money. I had to arrive at the clinic at least 45 minutes early to ensure I was either 1st or 2nd in line in order to make it to my job on time. This was one of the worst things about IVF.
Describe the costs associated with your care under Richard Wing at REACH.
I don't have an exact number, but we are somewhere around $95,000 total.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
He would always ask. We always did 2 embryos as until the last round, that is all that made it to transfer day.
9
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
6
NPS
6
Age 25 - 28
3 IUI
1 IVF
PCOS
European
Accountant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
I rarely got to see my own physician [Dr. Richard Wing] for monitoring at REACH. This resulted in me having questions that either went unanswered or that I had to directly email Dr. Wing about...After two failed cycles, I felt like Dr. Wing left more of the decisions up to us vs. what he recommended, which isn't necessarily what I want while navigating fertility treatment...Dr. Wing doesn't have the best bedside manner, but if you can look past that and try to connect with him about anything, it will likely be worth it.
REACH charges extra fees called "cycle management fees," which are not billable to insurance, even if the patient has insurance. Over the 4 years I was at REACH for treatment, the fees increased and were added to procedures that previously did not have cycle management fees. Despite the fact that I have paid every bill in a timely manner, I had an impromptu IUI which was scheduled by Dr. Wing canceled because the cycle management fee hadn't been paid (I only had two days notice and was waiting to see if insurance would pay for the IUI before I paid the extra fee). When I discussed this with the head financial person after the fact, she said they are not able to make an exception for me despite my history of prompt payment over the four years I have been a patient. This definitely made me feel like a number.
How was your experience with Richard Wing at REACH?
Dr. Wing has a mountain of experience, which is invaluable when going through fertility treatment. He is a good surgeon - I had a successful hysteroscopy for a septate uterus as well as one egg retrieval with him. When I first started pursuing fertility treatment, the treatment plan was very clearly laid out. When cycles continued to be unsuccessful, Dr. Wing was actionable about moving to a different protocol or procedure altogether. After my first successful pregnancy, I resumed treatment with Dr. Wing when trying to conceive another child. However, FETs were not successful and I kept having allergic reactions to one of the medications used, but we could not figure out which one. After two failed cycles, I felt like Dr. Wing left more of the decisions up to us vs. what he recommended, which isn't necessarily what I want while navigating fertility treatment. There were two occasions where Dr. Wing was out of town for 2-3 consecutive weeks and I had something bad happen - an ectopic pregnancy requiring methotrexate and a chemical pregnancy after an FET. Both times, I felt like I was passed from doctor to doctor in the practice, at a time when I needed my doctor most. I provided that feedback to Dr. Wing, and he did try to make an effort to see me personally for monitoring (vs. sending me through the normal monitoring shop), which made me feel like he cared about me as a patient.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Dr. Wing doesn't have the best bedside manner, but if you can look past that and try to connect with him about anything, it will likely be worth it.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
I rarely got to see my own physician for monitoring at REACH. This resulted in me having questions that either went unanswered or that I had to directly email Dr. Wing about. When I did call the nurses with a question, I often felt like my questions were not welcome. Additionally, REACH charges extra fees called "cycle management fees," which are not billable to insurance, even if the patient has insurance. Over the 4 years I was at REACH for treatment, the fees increased and were added to procedures that previously did not have cycle management fees. Despite the fact that I have paid every bill in a timely manner, I had an impromptu IUI which was scheduled by Dr. Wing canceled because the cycle management fee hadn't been paid (I only had two days notice and was waiting to see if insurance would pay for the IUI before I paid the extra fee). When I discussed this with the head financial person after the fact, she said they are not able to make an exception for me despite my history of prompt payment over the four years I have been a patient. This definitely made me feel like a number.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
My first cycle was letrozole only, but was cancelled because I did not respond and ovulated prematurely. My second and third cycles were letrozole + follistim + ovidrel + IUI + crinone and were both unsuccessful. My next cycle was a birth control + gonadotropin + ganirelix IVF cycle that resulted in retrieving 25 eggs and freezing 8 embryos. All embryos were frozen to prevent OHSS. My first frozen transfer (birth control + Lupron + estrogen patches + progesterone shots + crinone + doxycycline + medrol) was successful and resulted in a singleton pregnancy and live birth. A year and half later, my next transfer following the same protocol resulted in a negative pregnancy test and severe allergic reaction for me. Two months later, my next transfer (which eliminated crinone and used Cipro instead of doxycycline) resulted in a chemical pregnancy and another allergic reaction. I wanted to take time off from FETs and had one natural cycle IUI, which was not successful and then one injectable intercourse cycle, which resulted in pregnancy.
Describe your experience with your nurse at REACH. (Assigned nurse: Denise or Mary H.)
Denise (non-IVF nurse) was awesome. She did a good job relaying information to me and going back to Dr. Wing when I had questions. Mary H. (IVF nurse) was a little more challenging to deal with. I felt like I had to stay on top of her to send prescriptions to my pharmacy, I felt like my questions were not always received well, and often times, she would have another nurse call me back (I'm assuming because she is the nurse manager and was busy, but I would've preferred consistency).
Describe your experience with REACH.
REACH has several good doctors with a lot of experience. Most lab results are provided same day, as the lab is in house. However, I feel like they have too many patients and have set policies/procedures that make patients feel like a numbers vs. an individual. Monitoring is usually not performed by your own doctor and there are extra fees called "cycle management fees" which are not billable to insurance even if you have insurance. It is hard to get financial questions answered, and the financial counselors often would not call me back unless they needed to collect money from me. Billing was a nightmare at REACH, I received several incorrect bills, and there was even an incident of my insurance company being charged for a visit with another patient.
Describe your experience with your monitoring appointments at REACH.
I did not enjoy monitoring. I felt like a number and rarely got to see my own doctor.
Describe the costs associated with your care under Richard Wing at REACH.
Everything was billable to insurance according to my plan, except cycle management fees. These fees are $160 per cycle for ovulation induction and/or IUI, $600 for fresh IVF, $425 for a FET.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
Dr. Wing considered my unique situation when recommending eSET. I have a repaired septate uterus, which is not shaped like most women's uteruses, so he felt transferring one embryo was best.
What specific things went wrong at REACH?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at REACH.
Most of my issues were a direct result of either being forced to see a different doctor while Dr. Wing was on vacation or being forced to see a different doctor for routine monitoring. These other doctors were not always aware of Dr. Wing's plan or they couldn't answer my questions, leading to issues.
6
Doctor
Richard Wing
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
2016, Unsuccessful
NPS
7
NPS
7
Age 28
1 Fertility Medications
Black or African-American
Income $0 - $49K
2nd of 3 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
I was more like a number because he [Dr. Richard Wing] had so many patients at one time that I was also being rushed when I had my appointments. And when tryinntk ask questions I felt like I wasn’t gettin straight forward answers... There was no treatment. All I did was keep giving blood, never giving meds to start my treatment, wasn’t even told when to start anything. I was just paying for stuff I wasn’t sure about. I was asking what I’m paying for but people wasn’t telling me much.
The clinic [REACH-Charlotte] was kinda confusing because the doctors offices were on one floor. Then the lab was on another floor. The clinic itself was confusing because of all the hallways and different counters to get paperwork from. So I truly didn’t kno who I was suppose to report.... The nurse team that was working with me was really nice and compassionate. They talked to me about my options and/or what route I wanted to take. They made me feel comfortable there. My nurse team just didn’t call back with results or notes on things. I had to call to follow up on everything
How was your experience with Richard Wing at REACH?
My experience was kinda of a lot due to the fact of a lot of patients were there at one time. Also my experience was rushed. Each appointment was rushed. Or I was just giving my chart and told to go somewhere to give blood. I was always giving blood and nothing else. I only saw Dr. Wing a total of twice. But I saw other people as well so the information was all confusing. The clinic was large. Two floors. A lot of workers.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Take all notes each appointment and get all the information you can about financial information if you need extra help. Get every bit of clarification.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
I was more like a number because he had so many patients at one time that I was also being rushed when I had my appointments. And when tryinntk ask questions I felt like I wasn’t gettin straight forward answers
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
There was no treatment. All I did was keep giving blood, never giving meds to start my treatment, wasn’t even told when to start anything. I was just paying for stuff I wasn’t sure about. I was asking what I’m paying for but people wasn’t telling me much.
Describe your experience with your nurse at REACH.
The nurse team that was working with me was really nice and compassionate. They talked to me about my options and/or what route I wanted to take. They made me feel comfortable there. My nurse team just didn’t call back with results or notes on things. I had to call to follow up on everything
Describe your experience with REACH.
The clinic was kinda confusing because the doctors offices were on one floor. Then the lab was on another floor. The clinic itself was confusing because of all the hallways and different counters to get paperwork from. So I truly didn’t kno who I was suppose to report.
Describe the costs associated with your care under Richard Wing at REACH.
More then I felt it should be. It seems like I was payin for stuff I didn’t have done yet also double for things as well.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
We honestly didn’t talk about this. We only talked about IUI and IVF treatment when I met Dr. Wing the first day. Other then that he didn’t tell me anything about eSET or multiple embryo transfer.
What specific things went wrong at REACH?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Lost or damaged samples
Describe the specific things that went wrong at REACH.
It’s was just so many people on a doctors team and it felt like nobody was on the same page. So when I would call for information, nobody knew or could find it.
7
Doctor
Richard Wing
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
7
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015, Unsuccessful
NPS
7
NPS
6
Age 26
Male Factor
PCOS
Black or African-American
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
1 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Richard Wing has great bed side manner and explain the process to me. I felt nervous my first visit and he help calm my nerves. You can tell he knowsaid what he is doing. The only thing I would say was his weakness was he did not check or explain to me what I should do next after my first IUI failed...Dr wing said that my insurance doesn't include infertility treatments so he gave me a discount of 1 IUI for Lil over 1000 dollars. Not including labs appts. Or ultrasounds
the nurse [at REACH Charlotte] did my actual IUI and I felt like she was ok its done, stay her 15mins and you can go....which made me feel more like a burden then someone they was trying to help...Strengths are the The overall Doctors seem to know what they are doing.....all seemed more then qualified. Some of the staff needs a better attitude though...You maybe listed as his patient but I saw 3 other doctors more than I saw him during my IUI process.
How was your experience with Richard Wing at REACH?
Richard Wing has great bed side manner and explain the process to me. I felt nervous my first visit and he help calm my nerves. You can tell he knowsaid what he is doing. The only thing I would say was his weakness was he did not check or explain to me what I should do next after my first IUI failed.....
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
You maybe listed as his patient but I saw 3 other doctors more than I saw him during my IUI process.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Dr. Wing was great but to be honest I only seen him 2 visits.....but when it came to do the iui...someone I never seen before did it. Which I get the on call process but I felt they didn't explain that to me then. I saw three doctors total but Dr. wing wasn't involved in the initial process....but his bed side manner was great. Just wish I had him during my actual IuI.....the nurse did my actual IUI and I felt like she was ok its done, stay her 15mins and you can go....which made me feel more like a burden then someone they was trying to help.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
He put me on clomid and I had lab and ultrasounds to see if my eggs was mature. Once that all check out a nurse came in to do it and really didn't explain to me what she was doing she said ok it's done wait 15mins and you can leave.
Describe your experience with the nursing staff at REACH.
Dr wings nurse was great not sure of her name but I could call her with questions and if she didn't know she called me back with an answer....she showed compassion and held my hand during my first appt....but when you start going through the process you get whoevers on call...and the nurse that was on call the day of my IUI treated me like I was someone she needed to check off her list.
Describe your experience with REACH.
Strengths are the The overall Doctors seem to know what they are doing.....all seemed more then qualified. Some of the staff needs a better attitude though. I work in the health care field as a CNA at a birthplace. So I get to see women deliver all the time . If your not careful you get caught up in saying this is just another delivery. So I check my heart often and make sure this is the best experience ever. Why because though Ive seen thousands of deliveries they havent. This is Thier child and they shouldn't be treated like their baby is a check off list. This is a special moment for them. I think some of Reach nurses need to understand that.
Describe the costs associated with your care under Richard Wing at REACH.
Over Dr wing said that my insurance doesn't include infertility treatments so he gave me a discount of 1 IUI for Lil over 1000 dollars. Not including labs appts. Or ultrasounds
7
Doctor
Richard Wing
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
4
NPS
5
Age 30 - 31
1 Embryo Freezing
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Richard Wing] He was adamant that only one embryos would be transferred for the first transfer. He only allowed a 2 embryo transfer after our first single transfer failed...He could rarely remember details about my case such as how many embryos we had or how many we transferred...Ask any question you can think of in order to know as much as possible about what is going to happen to your body.
[REACH clinic] Their doctors are very knowledgeable but not always personable. Their nurses are compassionate but not the best at communicating...Total we paid around 28 thousand. About 15k was through reach for egg retrieval, 2 transfers, embryos cryopreservation, testing, and monitoring. About 3k was medication And the rest was genetic testing(PgD and pgs) through igenomix.
How was your experience with Richard Wing at REACH?
Wing was kind, knowledgeable, but somewhat scatterbrained at times. He easily forgot my case and specifics about it. There were multiple times where he forgot when I started a med, how many embryos I had left, or how many I transferred.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Ask any question you can think of in order to know as much as possible about what is going to happen to your body.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
He could rarely remember details about my case such as how many embryos we had or how many we transferred.
Describe your experience with the nursing staff at REACH.
They were very compassionate and caring but they are severely lacking in their communication.
Describe your experience with REACH.
Their doctors are very knowledgeable but not always personable. Their nurses are compassionate but not the best at communicating. And the entire billing department is terrible! If I were to do IVF again, I would go somewhere else solely because of their billing department.
Describe your experience with your monitoring appointments at REACH.
Could be a chaotic cattle call or a well oiled machine depending on who was working.
Describe the costs associated with your care under Richard Wing at REACH.
Total we paid around 28 thousand. About 15k was through reach for egg retrieval, 2 transfers, embryos cryopreservation, testing, and monitoring. About 3k was medication And the rest was genetic testing(PgD and pgs) through igenomix.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
He was adamant that only one embryos would be transferred for the first transfer. He only allowed a 2 embryo transfer after our first single transfer failed.
What specific things went wrong at REACH?
  • Failed to call with results
  • Failed to consider drug intolerance
Describe the specific things that went wrong at REACH.
During my first transfer cycle, I had a bad reaction to a medication. I was specifically told unless I started having trouble breathing they weren't going to do anything about it.
4
Doctor
Richard Wing
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 33 - 35
3 IVF
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Wing] was very matter of fact but with a warmth that made me feel like he cared for me more than just a number and source of money. I truly felt like he developed a personalized protocol to yield the best results for me....He said if i wasn't ready for twins, he wouldn't transfer more than 1. ...We had male factor infertility so Dr. Wing used a conservative treatment for me based on all my tests and #'s. He made sure to not overstimulate me.
Overall everyone [REACH] was very professional. One weakness is the financial person - she was the opposite of everyone else there. She was cold and not compassionate. Be prepared for this step if you need financial help....Mary was compassionate, empathetic and warm. She was amazing at making me feel not overwhelmed during every step....
How was your experience with Richard Wing at REACH?
He was very matter of fact but with a warmth that made me feel like he cared for me more than just a number and source of money. I truly felt like he developed a personalized protocol to yield the best results for me.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
Be prepared for him to not beat around the bush but to expect real answers from him.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
He was very warm
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
We had male factor infertility so Dr. Wing used a conservative treatment for me based on all my tests and #'s. He made sure to not overstimulate me. 1st ER - 12 eggs retrieved, 9 mature, 4 embryos created, 2 made it to day 5. Resulted in miscarriage 2nd ER - 9 eggs retrieved, 6 mature, 4 embryos created, 1 made it to day 5. PGS testing abnormal. Embryo discarded 3rd ER - 8 eggs retrieved, 4 mature, 2 embryos created, 1 made it to day 5 - resulted in live birth
Describe your experience with your nurse at REACH. (Assigned nurse: Mary Hartpence)
Mary was compassionate, empathetic and warm. She was amazing at making me feel not overwhelmed during every step.
Describe your experience with REACH.
Overall everyone was very professional. One weakness is the financial person - she was the opposite of everyone else there. She was cold and not compassionate. Be prepared for this step if you need financial help.
Describe Richard Wing's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
He said if i wasn't ready for twins, he wouldn't transfer more than 1. It was never an issue b/c we never had more than 1 ready at Day 5
10
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2020, Unknown Success
NPS
9
NPS
7
Age 28 - 30
2 IUI
Unexplained
Income $50K - $99K
Teacher
1st of 2 Docs
10 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I felt like a human [with Dr. Wing]. He gave me two different in depth consults before and after treatments. He answered all of our questions...While I didn’t see Dr Wing often during treatments I loved his team. He was very thorough in the consults and data results meetings. It would have been nice to have him do the treatments instead of a doctor I didn’t know at all. I understand that’s how it’s done but that wasn’t explained upfront.
Each iui was about $500 plus medications [at REACH]...Strengths; you get seen pretty quickly. They have a great system about quickly getting bloodwork done in a timely manner. The online portal is great too. Weaknesses; communication! You try to call and call and it’s so hard to reach someone with answers...While I didn’t see Dr Wing often during treatments I loved his team. He was very thorough in the consults and data results meetings. It would have been nice to have him do the treatments instead of a doctor I didn’t know at all. I understand that’s how it’s done but that wasn’t explained upfront.
How was your experience with Richard Wing at REACH?
While I didn’t see Dr Wing often during treatments I loved his team. He was very thorough in the consults and data results meetings. It would have been nice to have him do the treatments instead of a doctor I didn’t know at all. I understand that’s how it’s done but that wasn’t explained upfront.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
I would explain to them that he is going to try to explain everything going on but you probably won’t see him for your actual treatments. I would also tell them that he has a great nursing staff.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
I felt like a human. He gave me two different in depth consults before and after treatments. He answered all of our questions.
Describe your experience with REACH.
Strengths; you get seen pretty quickly. They have a great system about quickly getting bloodwork done in a timely manner. The online portal is great too. Weaknesses; communication! You try to call and call and it’s so hard to reach someone with answers.
Describe the costs associated with your care under Richard Wing at REACH.
Each iui was about $500 plus medications.
What specific things went wrong at REACH?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at REACH.
I can’t say for sure but I waited at the pharmacy for over an hour because Reach told me the sent my RX. The pharmacy never got it and she showed me her screen. I finally got a great nurse on the phone and she said she would send it over right then. It was only then that we got it at the pharmacy.
9
Doctor
Richard Wing
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 39 - 41
Donor Eggs
Diminished Ovarian Reserve
Immunological
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After one cycle of DE IVF that resulted in a second trimester loss, Dr. Wing tested for antiphospholipid antibodies. After testing positive, Dr. Wing gave us a protocol that included intralipid infusions and daily heparin injections alongside the usual estradiol and progesterone. We had a healthy baby girl at 35 weeks due to this protocol and high risk monitoring throughout pregnancy...truly cares about his patients. I believe he gave us the very best care possible, was present for every transfer, and properly diagnosed my APS so that I could achieve a healthy pregnancy. He was always compassionate and honest in our consultations.
Everyone at REACH has been incredibly kind and personable...The only weakness i would identify is the financial department. They were not the most helpful or kind, but don’t let that turn you off to the practice! After working out payment every other interaction at REACH was excellent...After one cycle of DE IVF that resulted in a second trimester loss, Dr. Wing tested for antiphospholipid antibodies. After testing positive, Dr. Wing gave us a protocol that included intralipid infusions and daily heparin injections alongside the usual estradiol and progesterone. We had a healthy baby girl at 35 weeks due to this protocol and high risk monitoring throughout pregnancy.
How was your experience with Richard Wing at REACH?
Dr Wing truly cares about his patients. I believe he gave us the very best care possible, was present for every transfer, and properly diagnosed my APS so that I could achieve a healthy pregnancy. He was always compassionate and honest in our consultations.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
Everyone at REACH has been incredibly kind and personable
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
After one cycle of DE IVF that resulted in a second trimester loss, Dr. Wing tested for antiphospholipid antibodies. After testing positive, Dr. Wing gave us a protocol that included intralipid infusions and daily heparin injections alongside the usual estradiol and progesterone. We had a healthy baby girl at 35 weeks due to this protocol and high risk monitoring throughout pregnancy.
Describe your experience with REACH.
The only weakness i would identify is the financial department. They were not the most helpful or kind, but don’t let that turn you off to the practice! After working out payment every other interaction at REACH was excellent
10
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 29
1 Fertility Medications
Male Factor
PCOS
Income $0 - $49K
1st of 3 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Richard Wing] really took them time to go through previous treatments and testing and explain what he would do and why. I felt as he was trying to explain why we should do this test and for what reason not just to waste money...He really cares about his patients...WE only did testing and a few medicated cycles. WE could not afford IVF...He took them time to explain why IUI did not work with a previous clinic and why IVF would work...He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help...
Anytime I spoken with them [nurses at REACH] in office or by phone they were always very nurturing and made sure I understood everything...WE only did testing and a few medicated cycles. WE could not afford IVF...Definitely worth it. We drove about two hours. I do believe he [Dr. Richard Wing] could have gotten us pregnant we just didn't have the funds. He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help...He [Dr. Richard Wing] really took them time to go through previous treatments and testing and explain what he would do and why. I felt as he was trying to explain why we should do this test and for what reason not just to waste money...He really cares about his patients...WE only did testing and a few medicated cycles. WE could not afford IVF...He took them time to explain why IUI did not work with a previous clinic and why IVF would work...He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help...
How was your experience with Richard Wing at REACH?
He really took them time to go through previous treatments and testing and explain what he would do and why. I felt as he was trying to explain why we should do this test and for what reason not just to waste money.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
He really cares about his patients.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
He took them time to explain why IUI did not work with a previous clinic and why IVF would work.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
WE only did testing and a few medicated cycles. WE could not afford IVF.
Describe your experience with the nursing staff at REACH.
Anytime I spoken with them in office or by phone they were always very nurturing and made sure I understood everything.
Describe your experience with REACH.
Definitely worth it. We drove about two hours. I do believe he could have gotten us pregnant we just didn't have the funds. He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help.
10
Doctor
Richard Wing
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
REACH
Charlotte (Morehead location)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5