Rita Sneeringer

I did like how they do everything in Waltham. The retrieval, the transfer, and they had acupuncture on site. Also the nurses will say they will contact you. Sometimes that means a phone call, or an email or a message via the patient portal. It never seems consistent. And if you are waiting for results their voicemail says, don't leave a message until after 4. Boston IVF won't do anything until you pay upfront. (unlike my previous clinic where you could pay in installments) These procedures are not cheap. The round of IVF I had at Boston IVF, I did not have good insurance coverage. If something was not approved in prior auths, the financial coordinator would call and say you owe $XX.XX amount before we can move on. When I asked if they appealed the insurance, the financial coordinator took a month to do so. They would rather charge you that patience than work with the insurance. Which caused me extra stress during this stressful time.

Pros: Very convenient as they have several locations. I was lucky to be in between two sites. Their Lexington location is open all year round, even holidays. This was helpful for my one ultrasound/bloodwork apt that fell on a Sunday. Overall everyone is very professional, communicative and honest. I will say, I wish that instead of phone calls during the cycle (i.e. while on the stim protocols) we could get an email with next steps. Sometimes I would be working, in the middle of a task etc and its not consistent in terms of when you expect a call. It would be helpful if they called and pushed an update with the same instructions on the app. They do leave voicemails, but sometimes its nice to be able to ask questions without calling, leaving a voicemail for them and expecting a call during business hours. The egg retrieval day was INCREDIBLE. I am not exaggerating when I say I was blown away with how seamless everything went. I was in and out in 2 hours. The nurses, the doctor who performed the retrieval (who I can't remember, it wasn't my dr. but he was so calm and kind) and the anesthiologist were genuinely so amazing. I couldn't have imagined a better care team. Cons- You can only call during business hours. This is a little frusterating. I wish you could utilize their app to communicate with your care team. The calling got old quick! A couple of notes for future couples- this is an intense process. We had an unexpected family illness and it was very hard to travel during this. When you are ready, you must commit. You have a ton of apts (they are fast, but you still need to be home). Just be prepared for an intense couple of weeks once your forms and insurance are cleared to continue!

I chose a suburban clinic and not a hospital so that I could receive better 1 on 1 attention. It was much more pleasant than going into a clinical setting. I liked that all my surgeries were also at the clinic and I felt at ease with the surgical team. Weakness was easily being able to get to the clinic. Luckily, my physician also worked in a clinic near my home and I was able to get monitoring and blood work there and still make it to work on time.

The clinic is very LGBTQ-friendly. They are not strong at helping get all the ducks lined up for insurance; I had to do a lot of asking to make sure we had everything and there were things we would have missed that would have caused delays if I hadn't done that. (The actual insurance coordinator is great; it's lining up with the nursing staff all the clinical stuff that's needed for particular approvals that's less great.) They also don't always pro-actively plan for how to handle the next treatment step; if you want to avoid missing a month, you'll have to advocate here too.

Boston IVF is definitely a huge clinic, but we wanted that. We wanted a clinic that was invested in our success. Make sure you get to know your nurse coordinator, and know that you'll always leave a message on the nurse line and it will be returned in a timely manner. All of the lab and ultrasound staff are amazing as well. Morning monitoring is a seamless procedure at Boston IVF.

The clinic as an overall has been great. The retrieval process has been amazing, they’ve always made sure I am comfortable with warm blankets, heating pads, nausea meds, etc. Generally you need to book appointments far ahead with the doctors as they fill up pretty quickly, even for post-op appointments.

Sometimes you will be called by and NP and it may be someone you have not met before. In my opinion it did not matter as long as I was being cared for in a timely manner. With other people it may matter and you may want a one on one relationship with the doctor.

I was really impressed w/ the clinic overall. This is all they do and they are clearly expert.

The front desk staff are great, as are the phlebotomists and the ultrasound techs- these are the people that you see on a regular basis. The hours of the clinic were good- during the monitoring period I could have my blood and ultrasounds done starting at 6am so I didn't have to miss work, which was VERY helpful.

Strengths: - early morning hours for monitoring appts. I.e. blood and ultrasound (before normal business hours) -appts for procedures and monitoring seemed to run extremely efficiently -in house notary -multiple Dr's available in clinic Weaknesses : - no early or late hours for Dr. Consults normally. -notary hours only during normal business hours. -billing for embryo storage was difficult to understand ( They bill you all at once -and only after questioning it, I was told I could pay monthly. Would have preferred to have had that clearly outlined in the billing) -

Strength: There practices seem directly correlated to research. ex. Progesterone taken orally is as effective as intramuscular shots and much easier on patients typically. Weakness: Nothing major. Sometimes hard to have certain assistants call back in a timely fashion.

Lovely facility, liked the fact that they had acupuncture/holistic medicine options if you were so inclined. Very flexible appointments with offices at other sites able to do some of the testing. The car park was a little small but that's about it

It may seems a bit disorganized or over whelming but i feel as tho that’s because they have so many patients. It depends on where everyone is on their cycle some Days are just crazy and the next time it could be so slow.

At BIVF I don't feel like a number. I feel like a patient. They do a great job with scheduling, testing, consents, and overall coordinating. The only opportunity I see is getting all their nurses to the same level of care.

I thought the clinic was great. The only criticism I have is about other patients. Some are insensitive and will bring children into the main clinic waiting area, when there is a separate family waiting area. I would appreciate it if the clinic enforced the rule that kids should be in the family waiting area. When you're in the infertility trenches, it's really hard to be surrounded by smiling babies. Some parents are also inconsiderate and allow their kids to run around, yelling and bumping into other patients.

Strength: communication, promptness, and thoroughness of their screenings. Both nurses and the doctor are very kind, compassionate and respond promptly to emails. Weakness: wait time for appointments is pretty long, can take anything between 4-6 weeks to get an appointment.

Sometimes it's a long wait for testing in the morning but the staff is amazing

Very focused on the money, they run behind on appointments for retrieval and transfer. The testing staff was never very friendly, phlebotomists and ultrasound technicians jump to my mind.

well the clinic could give out brochures on the treatments and it need to update their reception area. To a new patient just be patience when going in for blood work or ultrasound because even if you are given an appointment is by signing in so the earlier you are there the better

Every aspect of my experience was great! I had a very bad experience at Fertility Solutions so I was very hesitant at first. From the beginning, Dr Sneeringer and her nurse, Wendy, were amazing to us. We knew we made the right choice! The course of treatment worked because we now have 6 month twins!! We are very thankful and appreciative!

great staff including front office, ultrasound technicians, doctor and nurses; convenient appointment times; good instructions when going through a cycle as to timing and medication and help with ordering the medications and working with insurance companies for coverage and discussion of financial plans and options. Great donor nurse coordinator and empathetic and caring.

Clinic strengths: organized, atmosphere is nice, clean, staff is friendly Clinic weaknesses: typically a little slow, road clinic is on has major pot holes- more of just a general commuting annoyance Nothing else to share here

Easy to make an appt however sometimes they have booked up in advance. The staff is great about calling if there has been a cancellation. The environment is modern, welcoming and clean. All front desk and registration staff are really friendly.