Robert Filer

Rated 8.6
Strongly recommend: 72%Neutral: 6%Don't recommend: 22%8.6
72% strongly recommend
12 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7
7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Hahnemann Drexel U.
Residency
Monmouth Med Ctr
Fellowship
Thomas Jefferson

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

12 patient reviews

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 30 - 31
4 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Filer is always willing to answer any question I have. He never rushes me. I feel like he could do a better job explaining things such as lab results sometimes but overall I think he is a great doctor. The first IVF retrieval I only got 4 eggs but had 15 follicles so he was expecting more....The next cycle he put me on 300 of gonal f and let me go a little longer to help mature some eggs...He made a few tweaks to the next cycle and we got 10 mature eggs... 6 made it to blasts...
First IVF round [at The Fertility Center of PA] I was on menopur and gonal f. They only retrieved 4 eggs and 2 made it to blasts...I had 15 measurable follicles...They [nurses] are great! He has a team of nurses and a nurse practitioner that works with him. The NP is by far my and my husband's favorite person to deal with. She is so compassionate and has IVF babies herself so she really understands...Each IUI was roughly $1000 between all the ultrasounds, labs, and the actual procedure. We qualified for their shared risk program and it is $22k (not including medications). Although that is more expensive than 1 round of IVF I would do shared risk again in a heartbeat because it takes so much pressure off.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
Dr. Filer is always willing to answer any question I have. He never rushes me. I feel like he could do a better job explaining things such as lab results sometimes but overall I think he is a great doctor. The first IVF retrieval I only got 4 eggs but had 15 follicles so he was expecting more. He made a few tweaks to the next cycle and we got 10 mature eggs.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Ask any and all questions you might have along the way.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
First IVF round I was on menopur and gonal f. They only retrieved 4 eggs and 2 made it to blasts. He was expecting to get more because I had 15 measurable follicles. The next cycle he put me on 300 of gonal f and let me go a little longer to help mature some eggs. That time they got 10 mature eggs and 6 made it to blasts
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
They are great! He has a team of nurses and a nurse practitioner that works with him. The NP is by far my and my husband's favorite person to deal with. She is so compassionate and has IVF babies herself so she really understands.
Describe your experience with The Fertility Center of PA (closed).
Strengths - very organized, friendly, knowledgeable. From insurance questions to lab results to setting up the IVF calendar to ultrasound results everyone seems to know it all. Overall I do not feel like they have any major weaknesses. The only thing I would say is sometimes they dont necessarily tell you what the lab values indicate.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
Our insurance doesn't cover anything so we paid all out of pocket. Each IUI was roughly $1000 between all the ultrasounds, labs, and the actual procedure. We qualified for their shared risk program and it is $22k (not including medications). Although that is more expensive than 1 round of IVF I would do shared risk again in a heartbeat because it takes so much pressure off.
8
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 Fertility Medications
Male Factor
PCOS
European
Income $200K - $499K
Lawyer
Only Doc Seen
IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Ask questions! He’ll [Dr. Filer] answer them without making you feel dumb like some doctors can do....The original plan was for fresh transfer, but after reviewing my baseline results, they recommended freeze all and FET due to my increased risk of OHSS. I also appreciate the advice to skip PGS testing based on our age and medical background and issues.... [Eset Approach] Not sure yet. At consultation, he indicated no more than two. Seemed like he really left it up to the patient absent any serious medical concerns.
I chose TFC because of its size and dual locations (one office is where I live and the other where I work). They were quick to address my needs and were honest about our chances.... This whole process is stressful enough-it’s great to be able to go for my bloodwork and scabs before work! They link with WellSpan which makes billing and test result viewing easy.... Everyone is great. Very easy to chat with and distract you while you’re being poked and prodded. Also get back to me within a few hours of leaving a message.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
I chose TFC because of its size and dual locations (one office is where I live and the other where I work). They were quick to address my needs and were honest about our chances. For example, we prepped for an IUI cycle only to learn that my husbands count was way low. Other clinics would have still done the IUI and taken out money, but they were upfront and honest...IUI wouldn’t have helped our chances with that count. I’m now prepping for my first IVF freeze all then FET cycle and everyone has been wonderful.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Ask questions! He’ll answer them without making you feel dumb like some doctors can do.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
The clinic is small, or it least it seems so. Everyone is friendly and seems to know me.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
The original plan was for fresh transfer, but after reviewing my baseline results, they recommended freeze all and FET due to my increased risk of OHSS. I also appreciate the advice to skip PGS testing based on our age and medical background and issues.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
Everyone is great. Very easy to chat with and distract you while you’re being poked and prodded. Also get back to me within a few hours of leaving a message.
Describe your experience with The Fertility Center of PA (closed).
Love the dual locations and very early hours! I have a very demanding job. This whole process is stressful enough-it’s great to be able to go for my bloodwork and scabs before work! They link with WellSpan which makes billing and test result viewing easy.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
Fertility treatments are expensive and sadly my insurance covers very little. I diligently compare my costs here to others and it is comparable.
Describe Robert Filer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of PA (closed).
Not sure yet. At consultation, he indicated no more than two. Seemed like he really left it up to the patient absent any serious medical concerns.
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of PA (closed)
Lancaster (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
5
NPS
6
Age 32 - 33
3 IUI
Male Factor
European
Income $0 - $49K
1st of 2 Docs
2 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Filer] was willing to answer every question I presented, and I did ask a lot of questions. But, he was not personal. He didn't ask me about any symptoms I was having or how I was feeling during the process. I had to be my own advocate and mention things that I felt were out of the ordinary.... There wasn't a knowledge of my personal history or a care to explore any possible issues. During my last cycle that I saw him, he either read my chart wrong or was given the wrong information from the nurses.
The clinic as a whole [Fertility Ctr of PA] really struggles with communication. The beginning of this process with blood work was awful. My husband had to do his bloodwork through the VA and the tests were not the correct ones the first time. So he had to go back again. I sent the tests all to the office via email... and they didn't get them until they went looking for them. Then they told me he didn't have all the right stuff... which I knew he did. I told them to look it over again.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
He was willing to answer every question I presented, and I did ask a lot of questions. But, he was not personal. He didn't ask me about any symptoms I was having or how I was feeling during the process. I had to be my own advocate and mention things that I felt were out of the ordinary. Which I only knew were not normal/good because of my own research and THANKFULLY for all the wonderful women who share their on experiences. He had not ever suggested that maybe there were some further explorations that needed to take place to see why I wasn't becoming pregnant. Just pushed me through to the next round.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Do your own research. You will need to advocate for yourself and ask questions. They will not probe to get to the solution.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
I had to briefly address my issues I felt at every meeting. There wasn't a knowledge of my personal history or a care to explore any possible issues. During my last cycle that I saw him, he either read my chart wrong or was given the wrong information from the nurses. From there on, I didn't see him. As if he removed himself from my care.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
I started with clomid for (2) IUI cycles. The first cycle the symptoms were mild and I produced (3) follicles that cycle. Ovidrel trigger shot. Donor Sperm. No takers. Second cycle clomid again. The headaches and hot flashes were BAD and continued until after I ovulated. (2) follicles. LH surged on its own. Donor Sperm. Not pregnant. Felt like I was... delayed AF. So possible an undocumented chemical as I never went for my Beta. Third cycle I went to letrozole (2.5 mg). No symptoms. My lining was was much better and my follicle resulted much the same. (2) follicles. Ovidrel trigger. Donor sperm. Not pregnant. Fourth cycle, letrozole again (2.5 mg). No symptoms from that. My follicles took forever to grow. Two looked to be mature and I surged on my own. Chemical pregnancy. HCG only at 12 on Beta. Fifth cycle... a glutton for punishment at this point. Combo cycle with letrozole (same dosage) and 75 units of Gonal-F starting on CD 8 through CD 11. Only one follicle... ONLY ONE. Started to surge on my own but still was told to trigger with Ovidrel. No pregancy.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
I didn't see one particular nurse, necessarily. But I had a couple and I don't remember their names. They also have an ultrasound tech. They answered any questions I had and made small talk appropriately. Everyone was nice in person. Over the phone was a different story. Very short. When I had my positive pregnancy test, they were so excited for me.
Describe your experience with The Fertility Center of PA (closed).
The clinic as a whole really struggles with communication. The beginning of this process with blood work was awful. My husband had to do his bloodwork through the VA and the tests were not the correct ones the first time. So he had to go back again. I sent the tests all to the office via email... and they didn't get them until they went looking for them. Then they told me he didn't have all the right stuff... which I knew he did. I told them to look it over again. And sure enough it was all there. There's always quite a bit of hold time on the phone and no one seems to care that this is a very emotional and stressful process. Just kind of push you through. Once I was an established patient, they treated me better and addressed me by name when I walked in the door. But... who wants to go to a clinic to get pregnant that much!
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
I was quoted at $395 for an IUI after they consulted with my insurance company. I did have co-pays for every appt and bloodwork. At the end of 2018, I received a statement in the mail from them saying I had a credit of over $700!!! It took a month and a half for me to get said credit after several phone calls. For my last IUI (in 2019), I didn't pay the cost for the IUI because I didn't want to wait again for reimbursement. Ended up that my insurance covered all but $100 out of pocket.
What specific things went wrong at The Fertility Center of PA (closed)?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of PA (closed).
Lost my husbands bloodwork results... or rather, didn't know what they were looking at. Did not call with test results when I was specifically told I would get a call. Miscommunicated information several times which needed clarifying.
5
Doctor
Robert Filer
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
9
NPS
9
Age 33 - 35
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
Consultant
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Filer is a little quirky but thoroughly explains the procedures both before and during the processes. He welcomes any questions and ensures patients understand the next steps and are comfortable with the information. I was very happy with him as my doctor and plan to see him again for future procedures....Dr. Filer is very knowledgeable about the latest research and fertility issues (PCOS in my case). He is happy to discuss and patiently explain next steps specific to your situation.
The clinic [Fertility Center of PA] is small which is both a strength and a weakness. They more than happily accommodated my busy and constantly changing schedule between the Lancaster and York locations. Appointment times are periodically limited due to the size of the clinic and limited staff. However, they are up front about availability and work to find a mutually agreeable option. I found the small size to be more personal and given the closeness to home it was much easier to accommodate appointment schedules than other larger clinics at further distances.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
Dr. Filer is a little quirky but thoroughly explains the procedures both before and during the processes. He welcomes any questions and ensures patients understand the next steps and are comfortable with the information. I was very happy with him as my doctor and plan to see him again for future procedures.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Don't be afraid to ask questions. Dr. Filer is very knowledgeable about the latest research and fertility issues (PCOS in my case). He is happy to discuss and patiently explain next steps specific to your situation.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
Dr. Filer has a small local practice and care was personal. Staff was warm and welcoming and accommodating of weird schedules, knowledge of the oddity of circumstances, etc.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
Two drug cycles with metformin and progesterone to attempt to induce ovulation. Both failed. Four IUI cycles with progressively increasing doses of Gonal-F. Based on bloodwork, ovulation was successful but IUIs were not. Fourth IUI was cancelled due to hyperstimulation at a dose of 225 units of Gonal-F. However, it proved positive for IVF success. Egg retrieval produced 23 eggs, of which 18 fertilized and 11 survived to Day 5. Freeze all/frozen cycle was recommeded for my PCOS due to the hyperstimulation (which occurred again with the egg retrieval. Birth control was used for the retrieval and implantation cycles to "reboot" my hormones due to historic anovulation and amenhorrea. Implantation cycle placed two embryos of which one successfully implanted. Currently 28 weeks and all looks healthy. Progesterone and estrogen treatments were maintained through the first 10 weeks. Metformin (1500 mg) and Synthroid remain in use. We have 9 remaining embryo's frozen for use in future implantation(s) and hope to have 2-3 children.
Describe your experience with your nurse at The Fertility Center of PA (closed). (Assigned nurse: Michelle Munch)
Michelle is very clinical and her bedside manner is not especially warm. However, she is very knowledgeable. The nursing staff overall is very warm and caring. It made a huge difference in our comfort level to feel welcome and familiar with the staff at seeing them so frequently.
Describe your experience with The Fertility Center of PA (closed).
The clinic is small which is both a strength and a weakness. They more than happily accommodated my busy and constantly changing schedule between the Lancaster and York locations. Appointment times are periodically limited due to the size of the clinic and limited staff. However, they are up front about availability and work to find a mutually agreeable option. I found the small size to be more personal and given the closeness to home it was much easier to accommodate appointment schedules than other larger clinics at further distances.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
In total our treatments cost upwards of $55,000 out of pocket. This does not include insurance discounts for in-network doctors and pharmacies. This included at least two medical cycles, four IUIs and enrollment in the Shared Risk IVF program ($22,000). The Shared Risk program allows for six implantation cycles for the prices of two and a full money-back guarantee if a live birth is not achieved. High cost medical cycles (Gonal-F, progesterone, estrogen, etc.) began with IUI #1 and dosage increased through IUI#4 and IVF retrieval.
Describe Robert Filer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of PA (closed).
Dr. Filer was open to discussion of our interest in implanting two embryos as within the normal range and with his knowledge of our specific circumstances. We understood the risks and the chances of multiple births.
What specific things went wrong at The Fertility Center of PA (closed)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Fertility Center of PA (closed).
The clinic upgraded their software management platform during my time as a patient and during that transition, a few bills and a prescription refill were not effectively communicated. However, upon question, concerns were immediately clarified and detailed documentation provided as warranted.
9
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of PA (closed)
Lancaster (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
Anovulation
European
Income $100K - $199K
Teacher
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.Filer is extremely knowledgeable and experienced. He often cites research statistics and facts. I appreciate that he tells you the truth or what would be best without sugar-coating what you may want to hear. I believe he is very personal and friendly. I trust him and feel confident that he is doing everything he can to help us achieve a successful pregnancy...After using clomid, Dr. Filer suggested I switch to Letrozole/Femara...Dr. Filer said we can do IUI 6 with more Gonal F.
All of the staff [at The Fert Ctr - York] is so friendly and greets you by name. They know your background & procedure protocol without having to constantly refer to your file and notes...[Nursing Staff] They are extremely friendly and know you by name. They are always happy and smiling...The office is extremely clean, calm, and welcoming. I have always felt comfortable at my appointments...The nurses/receptionists were very patient in sitting down with me to review all of my insurance coverages vs. out-of-pocket responsibilities. They explained everything very clearly.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
Dr.Filer is extremely knowledgeable and experienced. He often cites research statistics and facts. I appreciate that he tells you the truth or what would be best without sugar-coating what you may want to hear. I believe he is very personal and friendly. I trust him and feel confident that he is doing everything he can to help us achieve a successful pregnancy.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Always ask any questions on your mind. Dr.Filer always takes time answering them and doesn't make you feel rushed or as they're invalid questions.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
All of the staff is so friendly and greets you by name. They know your background & procedure protocol without having to constantly refer to your file and notes.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
After using clomid, Dr. Filer suggested I switch to Letrozole/Femara. My uterine lining responded better and I was producing mature follicles. We switched doses to find what worked (IUI #1-3). For IUI #4 cycle, we incorporated Gonal F injection for a Letrozole/GonalF combo-cycle. I got pregnant with 1 mature follicle. Unfortunately, it ended in a miscarriage at 7 weeks due to being Partial Molar & Triploidy. After waiting 6 months, Dr. Filer encouraged us to follow with the same protocol. This time, for IUI #5, I became pregnant with only 1 follicle. Again, it ended in a miscarriage at 8 weeks and we are awaiting the testing results. Dr. Filer said we can do IUI 6 with more Gonal F.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
They are extremely friendly and know you by name. They are always happy and smiling. The positivity is so helpful.
Describe your experience with The Fertility Center of PA (closed).
The office is extremely clean, calm, and welcoming. I have always felt comfortable at my appointments.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
My insurance only covers ultrasounds, bloodwork, and some other lab costs (semen analysis). The nurses/receptionists were very patient in sitting down with me to review all of my insurance coverages vs. out-of-pocket responsibilities. They explained everything very clearly.
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 34 - 35
7 IUI
1 IVF
Anovulation
Male Factor
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Filer took time to sit with us to explain everything with compassion and care. I felt like he truly cared about us and our desire to have a baby. He shared in the joys and supported us in the failures.... He determined that the clomid was not working for my lining. We moved on to a combo round and iui then moved onto injectibles with iui. He also determined my prolactin level was high and found a medicine they worked for me. We had a chemical pregnancy.
Awesome staff [Fertility Ctr of PA]. Everyone cared and new us by name and what was going on with us. They helped us anyway they could from compassion, suppprt, and even helping find ways to get support from our insurance in any way or donated medicine.... The nurses were fantastic, the blood work lady was so kind and great, the ultrasound technition was great at her job but not as warm and fuzzy as rest just more professional
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
Dr Filer took time to sit with us to explain everything with compassion and care. I felt like he truly cared about us and our desire to have a baby. He shared in the joys and supported us in the failures.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Don’t be afraid to ask questions and know all your options.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
Dr Filer always took time to answer my many questions with care and compassion.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
I came to Dr Filer on my 6th round of clamor from my oh. He allowed us to do timed IUI that round. He determined that the clomid was not working for my lining. We moved on to a combo round and iui then moved onto injectibles with iui. He also determined my prolactin level was high and found a medicine they worked for me. We had a chemical pregnancy. During the cycles we would have good response ones, one that overstimulated with too many eggs that had to be cancelled, and some we had to cancel for lack of sufficient semen samples. After several Cycles and about a year, we decided to move into iVF. We did a shared risk plan but we were successful on the first fresh transfer.
Describe your experience with your nurse at The Fertility Center of PA (closed).
The nurses were fantastic, the blood work lady was so kind and great, the ultrasound technition was great at her job but not as warm and fuzzy as rest just more professional, dr Filer, Dr O were amazing, and the embryologist was awesome too. The office manager was not as kind and not as friendly or easy to work with as the rest.
Describe your experience with The Fertility Center of PA (closed).
Awesome staff. Everyone cared and new us by name and what was going on with us. They helped us anyway they could from compassion, suppprt, and even helping find ways to get support from our insurance in any way or donated medicine.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
22,000 for shared risk up to 6 fresh cycles and FETs until live birth plus medicine which was about $2500 for one cycle (all we had to do). Iui was $350 each time plus meds
Describe Robert Filer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of PA (closed).
Dr Filer left it up to me to transfer 1 or 2 and discusses the risks and benefits of both options.
What specific things went wrong at The Fertility Center of PA (closed)?
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of PA (closed).
The only issue was what was discussed with me on my modified shared risk iVF plan was different than what the contract first read since they made a recent change. After I addressed this with the office manager, Dr O personally called me and made everything right. She was AMAZING. The office manager was really my only negative experience one time and I was there for over a year.
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 33 - 34
1 IUI
European
Income $50K - $99K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I can tell as a patient, that the information Dr. Filer gives me is very similar to the information they give many patients. However, he is very good about repeating information or giving more details when I have questions...I am conscious of the fact that I may be one of tens of thousands of patients he has seen. I do feel like a person in his care, and that he is genuinely in our corner, rooting for the chance of us starting a family...
Scheduling is relatively easy, although their [The Fertility Center of PA] hours are heavily toward the morning. One weakness I found is that I missed some of the treatment plan as communication was not clear. We had a couple instances where we understood a different directive... all the staff are very respectful and kind to make sure I understand the information.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
Dr. Filer is very compassionate. I am conscious of the fact that I may be one of tens of thousands of patients he has seen. I do feel like a person in his care, and that he is genuinely in our corner, rooting for the chance of us starting a family.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Be patient with the process. There are not clear cut answers right away. Trust the practitioners and the process.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
I can tell as a patient, that the information Dr. Filer gives me is very similar to the information they give many patients. However, he is very good about repeating information or giving more details when I have questions. He and all the staff are very respectful and kind to make sure I understand the information.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
Imaging and blood tests for both me and my partner; clomid to promote ovulation & progesterone following ovulation for an attempt at natural conception. We began IUI for one cycle so far - clomid, ovidrel (injectable), and progesterone were prescribed. Weekly visits for blood monitoring during the treatment cycles.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
They are very kind and warm.
Describe your experience with The Fertility Center of PA (closed).
Scheduling is relatively easy, although their hours are heavily toward the morning. One weakness I found is that I missed some of the treatment plan as communication was not clear. We had a couple instances where we understood a different directive.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
We have completed an HSG, several rounds of blood testing, one cycle of medication supported natural conception attempt, and one cycle of IUI. Total cost around $6,000
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
5
NPS
7
Age 30 - 32
3 IUI
Unexplained
Black or African-American
Income $50K - $99K
Teacher
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Filer] had good bedside manner. I guess I would have wanted to go more aggressive to see results. I would have also liked to have had more tests done on my husband. But with the aggressive route of treatment, I guess budget could definitely play a factor, but when you are doing multiple cycles it can be frustrating. But that could be in any clinic and with any doctor.
...they [The Fertility Center of PA]were wonderful about working with us on payments. They also really worked around my schedule as much as possible! I would have definitely asked about supplement reccomendations and looked into a loan, because paying out of pocket is super stressful if your insurance doesn't cover things. Definitely call your insurance company before you begin.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
He had good bedside manner. I guess I would have wanted to go more aggressive to see results. I would have also liked to have had more tests done on my husband. But with the aggressive route of treatment, I guess budget could definitely play a factor, but when you are doing multiple cycles it can be frustrating. But that could be in any clinic and with any doctor.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Ask about exploring the diagnosis more.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
I always felt like a human. Tissues were ready. Questions were answered. And he was always kind.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
I had two iui's with clomid with a trigger shot. And I believe we used a some form of an injectable shot on my 3rd that was a little more aggressive.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
Everyone was amazing. Friendly. Understanding. Empathetic. Relatable.
Describe your experience with The Fertility Center of PA (closed).
I wish we looked more into the "why" of not getting pregnant. But they were wonderful about working with us on payments. They also really worked around my schedule as much as possible! I would have definitely asked about supplement reccomendations and looked into a loan, because paying out of pocket is super stressful if your insurance doesn't cover things. Definitely call your insurance company before you begin.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
I don't believe it was above average
5
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Explained risks
5 of 5
7
Clinic
The Fertility Center of PA (closed)
Lancaster (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 27 - 29
5 IUI
2 IVF
Anovulation
PCOS
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Filer was always patient with us with all the questions we had. Made us feel comfortable with what we were doing and the process we were going through. Never once did I worry about our treatment as he guided us through each procedure.... The nurses [Fertility Center of PA] were like family always happy and friendly and made sure to get to know us personally remembering our names and not making us feel like just another person to get in and out
The nurses [Fertility Center of PA] were like family always happy and friendly and made sure to get to know us personally remembering our names and not making us feel like just another person to get in and out... Strengths are there small and are able to get to know you and spend more time with you then most clinics that are larger. I really didn't encounter any weaknesses. To any new patient I would recommend making sure you always have a list of questions there's a lot that they go over always ask questions he'll be willing to answer.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
Dr. Filer was always patient with us with all the questions we had. Made us feel comfortable with what we were doing and the process we were going through. Never once did I worry about our treatment as he guided us through each procedure.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Know that not every patient is the same and treatment is not instantaneous give them time to create the best treatment for you
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
The entire office treated me like family knew my name every time I walked in the door
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
The nurses were like family always happy and friendly and made sure to get to know us personally remembering our names and not making us feel like just another person to get in and out
Describe your experience with The Fertility Center of PA (closed).
Strengths are there small and are able to get to know you and spend more time with you then most clinics that are larger. I really didn't encounter any weaknesses. To any new patient I would recommend making sure you always have a list of questions there's a lot that they go over always ask questions he'll be willing to answer.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
Luckily we had insurance that partially covered our procedures. However from all of my research I did with infertility treatments their pricing was within the typical range
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
N/A
Age 28 - 29
3 IUI
Anovulation
PCOS
European
Income $100K - $199K
Consultant
1st of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Successful
I love Dr. Filer! Whenever I see him, I feel like I have his complete attention. He answers all my questions, he is always caring and gentle and he has a great sense of humor. When I finally do get pregnant, I will be sad to leave the practice. I wish Dr Filer or Michelle could deliver babies too!!...Ask lots of questions! He’s always great about answering them....As soon as I go in the office [The Fertility Center of PA], they all remember my name. They’re so friendly and caring.
As soon as I go in the office [The Fertility Center of PA], they all remember my name. They’re so friendly and caring....Nursing staff is always warm and friendly! Very compassionate....I love Dr. Filer! Whenever I see him, I feel like I have his complete attention. He answers all my questions, he is always caring and gentle and he has a great sense of humor. ..I wish Dr Filer or Michelle could deliver babies too!!
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
I love Dr. Filer! Whenever I see him, I feel like I have his complete attention. He answers all my questions, he is always caring and gentle and he has a great sense of humor. When I finally do get pregnant, I will be sad to leave the practice. I wish Dr Filer or Michelle could deliver babies too!!
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Ask lots of questions! He’s always great about answering them.
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
As soon as I go in the office, they all remember my name. They’re so friendly and caring.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
Nursing staff is always warm and friendly! Very compassionate.
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
5 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 24
1 IUI
PCOS
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I feel that he [Dr. Filer] truly cares about his patients, he doesn’t have you keep continuing treatments even if you haven’t been doing them long if they don’t seem to be working much or at all and he explains everything very well. ... I would definitely recommend him as a doctor, he answers every question and doesn’t make you feel stupid for asking even if it is a dumb question. He’s very upfront and doesn’t sugar coat things which is great in this journey.
They’re [nurses at The Fertility Center of PA - York] amazing, they remember me. I can call a bunch because I’m nervous or unsure of something and they always answer my questions and tell me that’s what they’re here for. ... Because we are still in treatment and not everything is back from our insurance I’m not positive yet but IUI they said was about $500 per cycle ... I think the clinic is great, it’s a bit of a drive for me but yet I still go there because I love it.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
I would definitely recommend him as a doctor, he answers every question and doesn’t make you feel stupid for asking even if it is a dumb question. He’s very upfront and doesn’t sugar coat things which is great in this journey. I truly believe he will do everything he can to help me get pregnant.
What's one piece of advice would you give a prospective patient of Robert Filer at The Fertility Center of PA (closed)?
Be open minded, I went into these appts at first thinking it was going to be so simple and it’s not but he makes it so easy there which is great
During treatment, were you treated like a number or a human with Robert Filer at The Fertility Center of PA (closed)?
I feel that he truly cares about his patients, he doesn’t have you keep continuing treatments even if you haven’t been doing them long if they don’t seem to be working much or at all and he explains everything very well.
Describe the protocols Robert Filer used in your cycles at The Fertility Center of PA (closed) and their degree of success.
First round we did 5 mg of letrozole and I had no follicles that were large enough. Second cycle we did 7.5 mg of letrozole and I had one follicle that was good and we did an IUI everything went well but we did not get pregnant. Third cycle we did 7.5 mg of letrozole again and I had no follicles that were large enough. Fourth cycle we are in now and am doing 7.5 mg of letrozole and adding in gonal-f injectables.
Describe your experience with the nursing staff at The Fertility Center of PA (closed).
They’re amazing, they remember me. I can call a bunch because I’m nervous or unsure of something and they always answer my questions and tell me that’s what they’re here for.
Describe your experience with The Fertility Center of PA (closed).
I think the clinic is great, it’s a bit of a drive for me but yet I still go there because I love it. Sometimes I’m going multiple times a week and I have a 45 minute drive one way which isn’t a lot but it adds up but I wouldn’t go anywhere else. I’ve been to another doctor and was honestly not impressed even though it’s a huge clinic in the country. It was expensive and a really far drive, like two hours.
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
Because we are still in treatment and not everything is back from our insurance I’m not positive yet but IUI they said was about $500 per cycle
10
Doctor
Robert Filer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
4
NPS
5
Age 32 - 33
3 IUI
PCOS
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really wanted a successful pregnancy it’s hard because with doctor filer he wants you to go through 4 IUI cycles before he will try anything else i think if that’s not working if you choose you should be allowed to try the next thing but that’s not an option. Do not take insurance and do not have payment plan available... They go through the same steps with everyone regardless of what your issue is Able to get bloodwork some right there which is convient With there hours it’s hard to get appointments if you work full time they close at 4 not open on weekends
They [Fertility Center of Pennsylvania] go through the same steps with everyone regardless of what your issue is Able to get bloodwork some right there which is convient With there hours it’s hard to get appointments if you work full time they close at 4 not open on weekends... I really wanted a successful pregnancy it’s hard because with doctor filer he wants you to go through 4 IUI cycles before he will try anything else i think if that’s not working if you choose you should be allowed to try the next thing but that’s not an option.
How was your experience with Robert Filer at The Fertility Center of PA (closed)?
I really wanted a successful pregnancy it’s hard because with doctor filer he wants you to go through 4 IUI cycles before he will try anything else i think if that’s not working if you choose you should be allowed to try the next thing but that’s not an option. Do not take insurance and do not have payment plan available
Describe your experience with The Fertility Center of PA (closed).
They go through the same steps with everyone regardless of what your issue is Able to get bloodwork some right there which is convient With there hours it’s hard to get appointments if you work full time they close at 4 not open on weekends
Describe the costs associated with your care under Robert Filer at The Fertility Center of PA (closed).
1,400 for each iui treatment 300 for consultations
4
Doctor
Robert Filer
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
The Fertility Center of PA (closed)
York (closed)
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

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