Robert Gustofson

CCRM Colorado

Rated 9.1
Strongly recommend: 78%Neutral: 15%Don't recommend: 7%9.1
78% strongly recommend
126 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.8
5.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Florida
Residency
U. of North Carolina
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Robert Gustofson works at

CCRM Colorado
Rated 8.2
Strongly recommend: 66%Neutral: 16%Don't recommend: 18%8.2

Explore Clinic
Louisville
80 Health Park Dr., Suite 240
Louisville, CO 80027
Denver
4600 Hale Parkway, Suite 490
Denver, CO 80220
Colorado Springs
6160 Tutt Boulevard, Suite 150
Colorado Springs, CO 80923
Lone Tree
10290 RidgeGate Circle
Lone Tree, CO 80124
Show 2 more

126 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
3 IUI
1 IVF
Male Factor
PCOS
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I can't recommend Dr. G [Gustofson] highly enough. I felt like he was 100% committed to getting and keeping me pregnant from the day we first met with him. He has a wonderful sense of humor and great bedside manner...he always explains everything with solid data behind it, and really clearly described every step along the way so that we had a full understand of the treatment, risks, success rates etc. I also appreciated that he was honest with the success rates and only addressed live birth rates, since getting pregnant and having a miscarriage accomplishes nothing but heartbreak. We went through a very difficult period after the egg retrieval where my lining simply wouldn't get thick enough to transfer an embryo, despite every trick in the book. Dr. G never lost faith, and did an unusual protocol for me that they hardly ever do, but he was confident it would work in my situation.
The strengths are their success rates, and the staff. Everyone from the receptionist, to the nurses, to the ultrasound techs, to our doctor, was amazing. ...My one issue with CCRM was the billing department. They are REALLY BAD - we were all self pay, which makes things easy on their end without having to haggle with insurance. Despite that, there were a number of mistakes and issues, including charging us an extra $4k after a transfer for line items they forgot to charge us for.
How was your experience with Robert Gustofson at CCRM Colorado?
I can't recommend Dr. G highly enough. I felt like he was 100% committed to getting and keeping me pregnant from the day we first met with him. He has a wonderful sense of humor and great bedside manner, both of which I knew I needed for this journey. That said, he always explains everything with solid data behind it, and really clearly described every step along the way so that we had a full understand of the treatment, risks, success rates etc. I also appreciated that he was honest with the success rates and only addressed live birth rates, since getting pregnant and having a miscarriage accomplishes nothing but heartbreak. We went through a very difficult period after the egg retrieval where my lining simply wouldn't get thick enough to transfer an embryo, despite every trick in the book. Dr. G never lost faith, and did an unusual protocol for me that they hardly ever do, but he was confident it would work in my situation. It did, and I'm now pregnant! I can't recommend him highly enough if you are just starting out, or have almost given up at other clinics. It is so important to have complete trust in the RE steering the ship for you.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask as many questions as you need to feel like you understand your treatment, success rates etc. He is incredibly patient and understanding. He and his wife went through fertility treatment, so I think he understands the anxieties more than most doctors. Another tip? If you're at a crossroads in your treatment, ask him what he would do in your situation if it was him/his wife. He'll give you the real honest answer which can sometimes be different than the doctor answer, and can be a valuable data point to help make your decision.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
I always felt like a person, not a number with Dr. G, despite CCRM being a big clinic. He always had plenty of time to answer our questions, no matter how small or dumb they may have seemed, and also understood the emotional turmoil we were going through. He also treated us as a couple which made my husband and I feel more like a united front in our goal to start a family.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
3 IUI's with increasing amounts of femera - all negative IVF with gonal-f, menapur, cetratide No trigger due to possible OHSS - I really appreciated this last minute change Fertilized with ICSI due to MFI Freeze all cycle so we could do CCS testing - 14 day 5 embryos After testing, 13 were normal (he advised against the testing due to my age of 31, we did it for piece of mind) 1st transfer attempt with estrogen priming - cancelled due to thin lining 2nd transfer attempt with increased estrogen, estrogen shots and viagra - proceed with 6.4mm very boarderline lining. Very tough call for both of us. Transferred 1 embryo and test was negative. 3rd transfer attempt - He said he was bringing out the "big guns" with completely different protocol called a Stim FET. I was on gonal-f and cetratide to stimulate my lining with my own estrogen, since my lining got to 8 during my egg retrieval cycle. He also had me do viagra again, and do the Antihistamine protocol of pregnisone, claritin and pepcid in case my immune system was rejecting the embryo. This doozy of meds got me to a 7.2mm lining, and we transferred two embryos. His recommendation was still to do one, but he was willing to do 2 at our request since the lining protocol was so tough for me, and we were ok with the prospect of twins. That cycle worked and I'm now 12 weeks with B/G twins!
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Started with Melissa, transfered to Carolyn after she left)
I started off with a wonderful nurse named Melissa. Right after my first IVF FET transfered failed, she left very abruptly which felt like such a kick in the gut when I was down. Despite that, CCRM seamlessly helped me transition to Carolyn, who was equally as wonderful. She has been a fertility nurse for years and you could tell she knew exactly what she was doing. She was very willing to answer all my endless questions and always got back to me really quickly.
Describe your experience with CCRM Colorado.
The strengths are their success rates, and the staff. Everyone from the receptionist, to the nurses, to the ultrasound techs, to our doctor, was amazing. I will say that absolutely get treated at the Lousiville office if you can - they definitely have a better nursing staff and a more friendly vibe than the Lone Tree office (you go there on weekends regardless). My one issue with CCRM was the billing department. They are REALLY BAD - we were all self pay, which makes things easy on their end without having to haggle with insurance. Despite that, there were a number of mistakes and issues, including charging us an extra $4k after a transfer for line items they forgot to charge us for. I have heard they have hired someone new to hopefully improve things, so just know that the billing side will be tough. The quality of the care far outweighs the frustrations with the billing however!
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
All in start to finish, we spent about $65k.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He very strongly pushes for eSET for the first transfer if your prognosis is good. The general rule at CCRM is two single transfers with CCS embryos, then doing a double transfer if both fail. In our case we were so wrecked after the first failure, and the drugs I had to take for each transfer attempt were essentially all the IVF stim meds (with the associated cost as well) that he didn't have a problem with our request to transfer 2 embryos on our second try. For reference, all our transfers were with CCS tested embryos. He was honest about the risks of multiples and the goal for one healthy baby. He's not interested in you "trying" for twins, and he's absolutely right. But, if you get to the point where its just not happening, he's absolutely willing to adjust course and put in more than 1.
What specific things went wrong at CCRM Colorado?
  • Lost or damaged samples
Describe the specific things that went wrong at CCRM Colorado.
I had an endometrial biopsy done after my first failed FET. The sample was damage/dried up in between transfer from one lab to another. Note that neither of these were CCRM labs, they outsourced this particular test since it isn't done very often. Even though it really wasn't CCRM's fault, they did my second biopsy for free as a consolation which I appreciated.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
9
Age 42 - 44
3 Egg Freezing
3 Embryo Freezing
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
I would highly recommend Dr. G [Gustofson]. He was honest about the odds, but still could be very personable and warm. I never felt rushed and could always ask as many questions as I needed to feel comfortable. He was also very available via the clinic's portal and answered emails within 1 business day. There were also a few occasions when he called me to discuss my situation.... Being over 40 years old with no other challenges, he tried a typical protocol for retrieval.
The strength is the empathy and compassion that the majority of the staff [CCRM Colorado] have for their patients. Regardless of who I interacted with during my many visits over a year and a half, the staff were great. As challenging and emotional as this process can be, it's nice to have caring staff to work with. I also feel their counseling staff were amazing.... $60,000 for embryo banking plan (3 cycles) plus one FET
How was your experience with Robert Gustofson at CCRM Colorado?
I would highly recommend Dr. G. He was honest about the odds, but still could be very personable and warm. I never felt rushed and could always ask as many questions as I needed to feel comfortable. He was also very available via the clinic's portal and answered emails within 1 business day. There were also a few occasions when he called me to discuss my situation. I appreciated the personal touches. I would have no concerns about recommending him to anyone.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Always ask questions. He will share all of his knowledge and expertise.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G is a warm and caring individual and always made me feel like a human. It was his personality and affect that would help to soften the blow of bad news.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Being over 40 years old with no other challenges, he tried a typical protocol for retrieval. When I'd ovulated prior to retrieval, he switched up the protocol and monitored more closely to prevent premature ovulation. That second cycle didn't produce the desired amount of eggs. He'd then recommended embryo banking. The next two cycles were more successful given the changes he'd made to encourage more eggs. Unfortunately PGS testing revealed that age contributed negatively and all tested embryos were abnormal.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Monica)
From the start, Monica was very helpful and a great support through my 4 cycles. She was very caring and understanding and great about answering my many questions. All was excellent with Monica until my embryos were sent for PGS testing. There was a snafu and lack of communication that most likely began with Monica. It was not resolved until I pushed and pushed. It caused many days of heartache and unnecessary stress.
Describe your experience with CCRM Colorado.
The strength is the empathy and compassion that the majority of the staff have for their patients. Regardless of who I interacted with during my many visits over a year and a half, the staff were great. As challenging and emotional as this process can be, it's nice to have caring staff to work with. I also feel their counseling staff were amazing.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$60,000 for embryo banking plan (3 cycles) plus one FET
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I appreciated that Dr. G was able to regroup after each cycle to come up with a game plan that worked for me.
What specific things went wrong at CCRM Colorado?
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
Regarding PGS re-testing, I had completed all the required paperwork, but the staff (I was informed that it was most likely my nurse) failed to pass along that request. It wasn't until I followed up about 3 week later asking about my results that this snafu was identified.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 31 - 32
3 IUI
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Gustofson] is great in every way. Explains things in a simple way. Great, funny, professional personality. Answers every question. I never felt like "just a number"... Couldn't ask for a better provider for our journey. He is great in every way. I have no complaints about him as a provider. He is compassionate about what he does and wants to best possible outcome for his patients. Eases my anxiety about this journey and focuses on my needs for treatment.
Clinic itself [CCRM] is great. Answers every question in a timely manner. Is flexible with scheduling. Everyone is respectful. Their business office is difficult to work with. Impossible to contact over the phone. Leave messages and nobody calls back. When you use the patient portal to email them, it takes days to hear back. This makes it hard because finances are a huge part of this process and this can become very stressful, especially when you are already dealing with stress from treatments.
How was your experience with Robert Gustofson at CCRM Colorado?
Couldn't ask for a better provider for our journey. He is great in every way. I have no complaints about him as a provider. He is compassionate about what he does and wants to best possible outcome for his patients. Eases my anxiety about this journey and focuses on my needs for treatment.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He is great in every way. Explains things in a simple way. Great, funny, professional personality. Answers every question. I never felt like "just a number"
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
IUI x 3 with letrozole - 5 days at 5 mg. Injection of pregnyl or novarel for trigger. Several ultrasounds throughout. Follow up as needed depending on test results. 1-2 mature follicles for each round. Negative pregnancy tests x 3 but I responded well to the medications and changes he made along the way based on test results.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Melissa)
We were assigned to Melissa, who was the best nurse we could have asked for with this process. Unfortunately she quit after our third IUI.
Describe your experience with CCRM Colorado.
Clinic itself is great. Answers every question in a timely manner. Is flexible with scheduling. Everyone is respectful. Their business office is difficult to work with. Impossible to contact over the phone. Leave messages and nobody calls back. When you use the patient portal to email them, it takes days to hear back. This makes it hard because finances are a huge part of this process and this can become very stressful, especially when you are already dealing with stress from treatments.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Our costs were affordable as my insurance covers 50% IUI, labs, other tests. It does not cover IVF so we won't be able to afford that.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
NA
What specific things went wrong at CCRM Colorado?
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
I had sent an email about abnormal bleeding and never heard from anyone. In my chart, it showed someone had called but I never received a call.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 29 - 30
1 IVF
PCOS
European
Income $50K - $99K
3rd of 3 Docs
7 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Gustofson was very thorough and knowledgeable. You can tell he loves what he does and understands how emotionally draining the process is. We always felt comfortable and in good hands. We had 2 transfers that ended in miscarriage. As heartbreaking as that was, we never felt like Dr Gustofson was to blame.... I had a blood test that came back elevated in a certain area which meant my blood was too thick. So after each transfer I took daily injections of Lovenox to thin it out and prevent blood clots. With the 2nd transfer they did an antihistamine protocol which included a steroid, allergy med, and heartburn med.
The office [CCRM Colorado] is very polite, professional, and respectful. The only issues I had was when I had to talk to someone after hours. The on call person doesn’t know you or you’re background info very well so they’re not very helpful. They just do the best they can.... The egg retrevial, monitoring, and transfer were one payment of about 25,000. The second transfer was 6,500.... Testing and bloodwork was covered under insurance. We only had to pay 5%of those costs.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr Gustofson was very thorough and knowledgeable. You can tell he loves what he does and understands how emotionally draining the process is. We always felt comfortable and in good hands. We had 2 transfers that ended in miscarriage. As heartbreaking as that was, we never felt like Dr Gustofson was to blame. We’ve had several Doctors that we felt it was more about the money to them and we were just a number. We have never felt that way with him. He came highly recommended to me and I would recommend him to anyone looking for a fertility specialist.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
If you’re ready to make the IVF jump, you can fully trust Dr Gustofson and his team. It’s a scary journey and you should feel confident in your Dr. You will find that with him.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson is a very kind man who treated me and my husband like real people that he cares about.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I had a blood test that came back elevated in a certain area which meant my blood was too thick. So after each transfer I took daily injections of Lovenox to thin it out and prevent blood clots. With the 2nd transfer they did an antihistamine protocol which included a steroid, allergy med, and heartburn med. It is a protocol they follow if the first transfer was unsuccessful. After both miscarriages they had me come in for bloodwork and an ultrasound to make sure everything had passed and my hormone levels were returning to normal. With the first miscarriage Dr Gustofson said he thought it was a fluke and the embryo had a cardio or neurological problem. But after the second miscarriage he said he thinks there is something else besides the PCOS going on with my body and they need to do more testing. He doesn’t want to keep doing transfers when obviously something is wrong.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Carolyn )
She is very thorough and if she isn’t sure on anything she asks the doctor and gets right back to me.
Describe your experience with CCRM Colorado.
The office is very polite, professional, and respectful. The only issues I had was when I had to talk to someone after hours. The on call person doesn’t know you or you’re background info very well so they’re not very helpful. They just do the best they can.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Testing and bloodwork was covered under insurance. We only had to pay 5%of those costs. Each medication varied expense wise. Some were under $50 and others were a couple hundred dollars. In total they probably cost about $800. The egg retrevial, monitoring, and transfer were one payment of about 25,000. The second transfer was 6,500.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
10
Age 34
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. G is a great communicator and really cares about his patients.... he [Dr. Gustofson] does really have the natural ability to deal with this very emotional issue. I appreciated him and felt very comfortable with him right away.... The nurses were so emphathetic and Dr. G called me himself with each result after transfer... We did one egg retrieval using a normal protocol and I had 21 eggs retrieved....We did do ICSI and had 11 embryos make it to day 5.
Strengths: very professional and up to date on evidenced based methods. Very compassionate and patient. Weaknesses: no payment plans available to patients and I think the mental health side of it should be available at their satellite clinics in Louisville [CCRM- Louisville] particularly...We spent approx 40,000 for one egg retrieval and 2 transfers...The nurses were so emphathetic...and almost always available to me... Make sure you are aware of all the costs going into it
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is a great communicator and really cares about his patients. I work in healthcare and he does really have the natural ability to deal with this very emotional issue. I appreciated him and felt very comfortable with him right away.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Make sure you are aware of all the costs going into it
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The nurses were so emphathetic and Dr. G called me himself with each result after transfer
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We did one egg retrieval using a normal protocol and I had 21 eggs retrieved. We opted not to do PGS genetic testing as it costed 6,000 more. We did do ICSI and had 11 embryos make it to day 5. My first transfer started out with BC and then Lupron, progesterone suppositories and injections as well as estrogen patches , famotidine, loratidine, and asa. I transferred one embryo and my hcg came back at 34 after 9 days and resulted in a chemical pregnancy. My second transfer looked identical but they put me on prednisone as well. I transferred 2 embryos and got pregnant with a singlet but miscarried at 9.5 weeks. Now I am hoping to move on to surrogacy
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Lindsay )
She was such a sweetheart and almost always available to me
Describe your experience with CCRM Colorado.
Strengths: very professional and up to date on evidenced based methods. Very compassionate and patient. Weaknesses: no payment plans available to patients and I think the mental health side of it should be available at their satellite clinics in Louisville particularly
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We spent approx 40,000 for one egg retrieval and 2 transfers
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He is very responsible in this area and I feel he does the safest thing for the patient and potential baby. I don’t think they ever transfer more than 2
9
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 27 - 28
Endometriosis
European
Income $0 - $49K
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Gustafson is wonderful. He is extremely knowledgeable and makes you feel very comfortable.... Each time that I have met with him, I haven't felt rushed and I have felt like he allowed me to get all of my questions answered no matter how long it took. He always takes notes and provides the notes to me in the end....He also gives you his honest opinion every time without sugar coating anything, but does so in a compassionate manner.
Our nurse, Annalise, is extremely compassionate and really goes above and beyond for you. The other members of the nursing team have also been great. This clinic [CCRM- Louisville] truly choses the best of the best in nurses....They seem to be much higher in cost than other clinics...it doesn't seem like they try to save you money by not doing treatments that aren't completely necessary. This clinic has so many strengths. They are extremely organized and knowledgeable and you are treated with so much respect and compassion.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustafson is wonderful. He is extremely knowledgeable and makes you feel very comfortable. It is obvious that he truly wants success for you, and will do everything in his power to make that happen. Each time that I have met with him, I haven't felt rushed and I have felt like he allowed me to get all of my questions answered no matter how long it took. He always takes notes and provides the notes to me in the end. That way if I forget something that he said, I can look back at the notes. He also gives you his honest opinion every time without sugar coating anything, but does so in a compassionate manner. I could not be happier with my experience with Dr. Gustafson so far.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Seeing a doctor who truly cares about you and your treatment like Dr. Gustafson does is worth every penny.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustafson is very compassionate. He takes the time to make sure that you are comfortable with the treatment plan and takes the time to address any questions that you have. He really goes above and beyond for his patients to help them through the difficult process of trying to conceive. He and his wife have been through IVF, so he knows first hand what you are going through.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I am still in the workup stage of an IVF cycle with Dr. Gustafson. He has told me that once I begin the IVF cycle, he will be doing an antagonist protocol with ICSI and CCS.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annalise Eaton)
Our nurse, Annalise, is extremely compassionate and really goes above and beyond for you. The other members of the nursing team have also been great. This clinic truly choses the best of the best in nurses. Their patients are experiences a very difficult and emotional process and it is extremely important for them to have compassionate nurses.
Describe your experience with CCRM Colorado.
This clinic is considered one of the best in the country with high success rates, extremely knowlegable staff and doctors, and state of the art clinics and equipment. This also comes with a high price tag. One weakness of this clinic are it's costs for services. They seem to be much higher in cost than other clinics but I truly believe that you get what you pay for. Another weakness I feel is that their costs are or clearly outlined so that you know exactly what you will be paying ahead of time and it doesn't seem like they try to save you money by not doing treatments that aren't completely necessary. This clinic has so many strengths. They are extremely organized and knowledgeable and you are treated with so much respect and compassion.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
The totally costs for my treatment are expected to be around $28,000.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Gustofson typically uses eSET but will do a transfer of two embryos on some occasions.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 38
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Doctor
3rd of 3 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gustofson is so personable, he has excellent bed side manner, I feel he truly cares about outcomes....He was excellent at answering all questions we had and also gave us hope. He did not make promises he could not keep, he did not sugar coat anything but he communicated in such a friendly and caring way. He is excellent.... For our first cycle we used high dose medications, menopur/gonal-f, clomid, omnitrope, ganirelix, and viagra.
The clinic has a reputation for an excellent lab. The clinic also has support services, like counseling. We used this service when we first arrived to CCRM from another clinic with a horrific experience. The last place was so traumatizing it made us scared to move forward. The counselor was wonderful and helped us communicate our fears and concerns and gave us excellent resources....The cost of ER was around 12,000. The cost for embryology department was around 5,000.
How was your experience with Robert Gustofson at CCRM Colorado?
From the moment we walked into CCRM we felt like we were finally in the right place. He was excellent at answering all questions we had and also gave us hope. He did not make promises he could not keep, he did not sugar coat anything but he communicated in such a friendly and caring way. He is excellent.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
If you openly communicate what you would like, whether it is changes in plan or choices he will be open to this and he is excellent at receiving feedback.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson is so personable, he has excellent bed side manner, I feel he truly cares about outcomes.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
For our first cycle we used high dose medications, menopur/gonal-f, clomid, omnitrope, ganirelix, and viagra. We got 4 follicles more than we ever had before. This cycle I asked if we could adjust to less medications and do "mini-stim" and he was open to this.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Aiyana)
All of the staff at CCRM is amazing. We always feel everyone is looking out for us and we both (my husband and I) do not feel like cattle be herding through. We do not feel like a number here. It is an excellent place.
Describe your experience with CCRM Colorado.
The clinic has a reputation for an excellent lab. The clinic also has support services, like counseling. We used this service when we first arrived to CCRM from another clinic with a horrific experience. The last place was so traumatizing it made us scared to move forward. The counselor was wonderful and helped us communicate our fears and concerns and gave us excellent resources.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
The cost of ER was around 12,000. The cost for embryology department was around 5,000. This is a rough estimate. They did give us a discount for being active duty military.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We have not got to the point of transfer so I can not say.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
10
NPS
9
Age 40 - 43
8 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gustofson is always smiling. He was always patient and took time to answer all my questions. I never felt rushed. Dr. Gustofson does not speak down to you or try to dumb things down - he’ll answer your questions scientifically and wait for additional questions. For me, this gave me a great deal of confidence in his knowledge and experience. His bedside manner is second to none. He is calming and kind at all times. If I had to include a weakness, it would be his support (and maybe experience) with complementary practices such as acupuncture, reiki and yoga. I’m a yoga instructor so I may be a bit biased, but I think meditation and fertility yoga should be more highly emphasized. But otherwise, Dr. G was the best I could have asked for.
It’s a beautiful clinic [CCRM-Lone Tree] and they’re quite professional and friendly. Strengths are expertise and quality. Weaknesses are providing all information effectively. The docs are great at communicating, but sometimes I felt the nurses and front desk staff didn’t explain things clearly. Or would point to this tiny font at the bottom of a page somewhere and say “Oh that info is right here. You didn’t see it?” Meanwhile you’re hopped up on fertility drugs and just trying to make it through the day. So perhaps empathy is also a bit of an issue with front desk staff and nursing staff. But all in all, a positive experience and I always had confidence that I was getting the best treatment possible in the worl
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson is always smiling. He was always patient and took time to answer all my questions. I never felt rushed. Dr. Gustofson does not speak down to you or try to dumb things down - he’ll answer your questions scientifically and wait for additional questions. For me, this gave me a great deal of confidence in his knowledge and experience. His bedside manner is second to none. He is calming and kind at all times. If I had to include a weakness, it would be his support (and maybe experience) with complementary practices such as acupuncture, reiki and yoga. I’m a yoga instructor so I may be a bit biased, but I think meditation and fertility yoga should be more highly emphasized. But otherwise, Dr. G was the best I could have asked for.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Feel free to come up with, and ask, as many questions as you need to. He will never make you feel dumb for asking or rushed out of his office.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson was always friendly and kind and spent as much time as needed to answer all our questions. He remembered previous conversations months later and you always felt like he cared. His wife also went through similar treatment and this makes him very relatable and vice versa.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Microflare protocol with patches. Estrace Testosterone Provera Lupron Saizen Menopur Gonal-F Increased egg production since I had low ovarian reserve and low follicle count.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kathryn)
I had an amazing primary care nurse named Lesley but she left to another job. Then I got another nurse named Joanna who was a terrible communicator, not organized at all and made me feel very nervous that things were being missed. I requested that my doc assign me a different primary care nurse. I was assigned to another (who then left) and finally to Kathryn who was great. He nursing team works very cooperatively and I would often get calls from other nurses but didn’t mind at all. The one thing that could be improved is that each nurse only works 4 days a week, so if you have an emergency on their day off, it’s a little nerve-wracking, even though one of the other nurses will call you back with answers... it would still be nice to have access to your primary are nurse at least 5 days a week.
Describe your experience with CCRM Colorado.
It’s a beautiful clinic and they’re quite professional and friendly. Strengths are expertise and quality. Weaknesses are providing all information effectively. The docs are great at communicating, but sometimes I felt the nurses and front desk staff didn’t explain things clearly. Or would point to this tiny font at the bottom of a page somewhere and say “Oh that info is right here. You didn’t see it?” Meanwhile you’re hopped up on fertility drugs and just trying to make it through the day. So perhaps empathy is also a bit of an issue with front desk staff and nursing staff. But all in all, a positive experience and I always had confidence that I was getting the best treatment possible in the world.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Pricey
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
9
Age 37
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. G [Gustofson] evaluated all of our tests individually, determined a plan specific to our needs and did our transfer when my body was ready. It wasn’t a one size fits all plan. He was always available for questions and never made you feel like you were a burden. He always made sure you understood each step of the way. He was caring and compassionate and very calming and reassuring.... He never rushed us through an appointment, made sure we understood everything, he was always free for questions and quick to respond via the patient portal.
I would say the clinic [CCRM] overall is amazing, especially compared to the clinic I was previously at. They are all very nice, helpful and caring. The clinic seems to be a well oiled machine. The only issues I had were miscommunication between the doctors and the doctors and nurses. In addition to the protocol mix up and the miscommunication between my normal nurse and someone filling in for her, there was also miscommunication between the doctors. I was suppose to have a polp removed during my egg retrieval, but the day of my retrieval fell on a day where Dr. G was not in and another doctor did my retrieval and she said she did not see the polyp and it was not removed.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G was amazing. Being a health care professional, it was very important to me to have the best and he was. He never rushed us through an appointment, made sure we understood everything, he was always free for questions and quick to respond via the patient portal. He was caring, compassionate, empathetic, incredibly smart and a great problem solver.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Just to make sure to double check if you are not sure about something or if something doesn’t sound right. Sometimes there is a break down in communication between the doctors and the doctors and nurses.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G evaluated all of our tests individually, determined a plan specific to our needs and did our transfer when my body was ready. It wasn’t a one size fits all plan. He was always available for questions and never made you feel like you were a burden. He always made sure you understood each step of the way. He was caring and compassionate and very calming and reassuring.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
For stim-estrace, cetrotide, menopur, gonal-f, saizen, dexamethsone with pregnyl for trigger. For FET-vivelle, endometrin, progesterone and antihistamine protocol. I did not use BCP or lupron because I kept ovulating through both.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Monica)
My primary nurse was great. She was compassionate, understanding, returned calls same day. I had issues however, with miscommunication between her and the other nurses when she was gone. I also had an issue where the doctor gave me a new protocol and she gave me a different one than he wanted. If I wouldn’t have questioned it, I would have been on the wrong FET protocol.
Describe your experience with CCRM Colorado.
I would say the clinic overall is amazing, especially compared to the clinic I was previously at. They are all very nice, helpful and caring. The clinic seems to be a well oiled machine. The only issues I had were miscommunication between the doctors and the doctors and nurses. In addition to the protocol mix up and the miscommunication between my normal nurse and someone filling in for her, there was also miscommunication between the doctors. I was suppose to have a polp removed during my egg retrieval, but the day of my retrieval fell on a day where Dr. G was not in and another doctor did my retrieval and she said she did not see the polyp and it was not removed. I then had to go back again and have it removed later without anesthesia and had to pay again to have it done.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We paid $5000 for our one day work up, $26,000 for the IVF, $12,000 for meds.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Due to my age and quality of embryos, we decided to just do one embryo.
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
See previous comments
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 35
1 IVF
Male Factor
PCOS
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Gustofson] took his time to thoroughly explain everything and every step to us and used layman’s terms we would also understand. He also took the time to call me with the genetic results and was very candid during the conversation. He made sure I felt comfortable and well informed throughout the whole process.... I have nothing bad to say about him. He made us feel very comfortable throughout the whole process. We have since moved out of state but will go back to him when we are ready to have our second child.
The Louisville office is amazing with very supportive staff. CCRM’s business office is a very different story. They were not helpful and I had to call and email multiple times regarding the same issue. I felt with a few different people who never seemed to know the whole story about what went on in the office. Dealing with them was the worst part of the whole experience.... We also had to pay everything up front and file claims with our insurance for what we could.
How was your experience with Robert Gustofson at CCRM Colorado?
I have nothing bad to say about him. He made us feel very comfortable throughout the whole process. We have since moved out of state but will go back to him when we are ready to have our second child. There is another location that would be much closer, but it isn’t in consideration because we love him and the office so much
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Trust what he says. He knows what he is talking about and can answer any concerns you may have.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He took his time to thoroughly explain everything and every step to us and used layman’s terms we would also understand. He also took the time to call me with the genetic results and was very candid during the conversation. He made sure I felt comfortable and well informed throughout the whole process.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We were one of the lucky ones where the whole process seemed to move right on track, but I am dealing with mommy brain and some of the process I really don’t remember. I just remember that we were beyond pleased with everything he said and did.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Melissa )
Melissa was a major rock for me. She saw me each and every time is was in, even if it was just a blood draw. I spoke to her many times on the phone also. During our conversations she did JSU focus on how is was doing physically but mentally also. I remember one time, when everything was so stressful, breaking down and she just listened. She never made it seem like she didn’t have time or needed to move on to the next person. She was the nurse work at the Lone Tree location when we went in for the blood draw for our pregnancy results and was the one to call us with the good news. She even cried on the phone with us because she was so happy. We found out, after our move and birth of our daughter, that she has since left and we were sad to hear, but trust the other nurses we saw there. It just won’t be the same without Melissa.
Describe your experience with CCRM Colorado.
The Louisville office is amazing with very supportive staff. CCRM’s business office is a very different story. They were not helpful and I had to call and email multiple times regarding the same issue. I felt with a few different people who never seemed to know the whole story about what went on in the office. Dealing with them was the worst part of the whole experience.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
At the time we had insurance coverage, but parts of their billing was out of next work so we had to file claims without insurance. We also had to pay everything up front and file claims with our insurance for what we could. This is were the issues with the billing office started. In the end we only ended up getting back about half of what we should have do to one issue or another.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He was will to do what we wanted, but highly recommended doing only a single. He explained that while the percentage of a pregnancy that would take from a multiple embryo transfer, the percentage for multiple babies was also greater. This would put more of a strain on my and our babies which could possibly cause more issues. He looks at your overall health instead of padding his stats for pregnancies.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 39
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gustofson personally called with all results from CCS testing, he called to congratulate us when we got a positive beta result. He allowed us to email him directly at any time with any questions and his response time was quick. Each time we met with him it was clear he had taken time to review our records and knew our situation, even remembering personal details...He's straightforward, honest, doesn't sugar coat things and leaves room for hope if there is a possibility of hope. He has a good sense of humor and genuinely cares about his patients and their success.
[The nurses CCRM Colorado are] Very much on top of ordering medication, walking me through dates on our retrieval and transfer calendar, ensuring all appts were made and steps I needed to take were clear. Very compassionate and caring...[Dr. Gustofson] strongly recommended a single embryo transfer, which brought us relief as we were worried about the risks of multiples and he brought those up as concerns on his end as well.
How was your experience with Robert Gustofson at CCRM Colorado?
We absolutely love Dr. G and would recommend him in a heartbeat. He's straightforward, honest, doesn't sugar coat things and leaves room for hope if there is a possibility of hope. He has a good sense of humor and genuinely cares about his patients and their success.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask questions, don't be afraid to email him directly.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson personally called with all results from CCS testing, he called to congratulate us when we got a positive beta result. He allowed us to email him directly at any time with any questions and his response time was quick. Each time we met with him it was clear he had taken time to review our records and knew our situation, even remembering personal details.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I was on the MicroFlare Lupron protocol with Omnitrope and estrogen and testosterone priming. We did this for two cycles and got a total of 4 normal embryos.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annalise)
Very much on top of ordering medication, walking me through dates on our retrieval and transfer calendar, ensuring all appts were made and steps I needed to take were clear. Very compassionate and caring.
Describe your experience with CCRM Colorado.
CCRM has an amazing lab, I had two other doctors perform procedures (other than my doctor -- Barton and Surrey) and they were both amazing.... great bedside manner, clear explanations of what to expect, great results both times. The billing office was the only weakness I encountered with the clinic and lately it seems to have gotten better, I heard they've hired more people and response times/quality of responses seems to have improved. The billing is confusing, though many aspects of medical billing can be confusing.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. G strongly recommended a single embryo transfer, which brought us relief as we were worried about the risks of multiples and he brought those up as concerns on his end as well.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
1
Age 40
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
1st of 2 Docs
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Gustofson] was nice enough during testing but once my numbers revealed I wouldn't be a good candidate for IVF (and I was not inclined to use a Donor Egg ) he grew cold and no longer returned emails. He was compassionate when he revealed I had poor egg health but then immediately launched into Donor Egg and adoption without even giving the option of IVF, even if we knew it would be "throwing away" our money.
Lots of patients, nice facilities, good locations. BUT they [CCRM] are all about keeping their success numbers high and making MONEY. If you don't fit their treatment profile or can't afford the procedures you can forget any help or compassion from the staff. Also, would not file claims with insurance--sent forms to me and made me do it. All other clinics I've been to at least did the filing with insurance, even if insurance declined to pay for some treatments.
How was your experience with Robert Gustofson at CCRM Colorado?
He was nice enough during testing but once my numbers revealed I wouldn't be a good candidate for IVF (and I was not inclined to use a Donor Egg ) he grew cold and no longer returned emails. He was compassionate when he revealed I had poor egg health but then immediately launched into Donor Egg and adoption without even giving the option of IVF, even if we knew it would be "throwing away" our money.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
I assume he's great if you fit his profile for a successful IVF; otherwise, you will get no help from him. Look for someone else who is actually willing to treat you, regardless of whether it is good for THEIR numbers.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
They only seemed interested in me if I fit their profile for successful IVF and could pay their outrageous fees. They were not very forthcoming with info--I had to ask multiple times to have test results sent--and did not always respond to emails.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
After being told IVF was not an option due to poor egg health, they then said I could do IUI if I wanted to pay. If my numbers aren't good enough for IVF, why would they be ok for IUI?! (Because they don't have to report IUI numbers to the CDC and are more than happy to take your money if there is no risk to their reputation.)
Describe your experience with your nurse at CCRM Colorado.
Incredibly bossy and not very forthcoming with information. I had to ask for copies of test results several times and double check that correct ones were sent.
Describe your experience with CCRM Colorado.
Lots of patients, nice facilities, good locations. BUT they are all about keeping their success numbers high and making MONEY. If you don't fit their treatment profile or can't afford the procedures you can forget any help or compassion from the staff. Also, would not file claims with insurance--sent forms to me and made me do it. All other clinics I've been to at least did the filing with insurance, even if insurance declined to pay for some treatments.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Provided conflicting information
1
Doctor
Robert Gustofson
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
1
Clinic
CCRM Colorado
Louisville
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 41 - 42
1 IVF
Donor Eggs
Diminished Ovarian Reserve
PCOS
Poor Egg Quality
Uterine Fibroids
Native American
Income $200K - $499K
Marketer or PR
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. G [Gustofson] was personable and available to answer any and all questions. During our interactions, he always acted like we were his main focus and never seemed rushed...At the age of 40, with PCOS, one ovary and very low egg response to three -four previous IVF attempts at a different clinic, Dr. G recommended donor eggs and ICSI. I also had to have a uterine fibroid removed prior to transfer,..He explained everything thoroughly, answered all questions and reassured us we were in good hands
CCRM's strengths: Knowledgeable doctors, fabulous lab, central location, well-educated staff, and they get results. Weaknesses: Their business office... their business office made everything so painful. Their billing statements and amounts were often incorrect, it was impossible to get anyone on the phone and on the rare occurrence someone was reached, it was hard to get an accurate answer...My nurse Kristi was amazing. She was on top of all the details, knew what my next steps were, and was fabulous about communicating everything. I would have been so lost without her help!
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is personable, kind, empathetic, caring, knowledgeable and a terrific doctor. He explained everything thoroughly, answered all questions and reassured us we were in good hands. He is the reason we chose CCRM.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be upfront with your goals and any preconceived notions. Dr. G will help you understand if they are realistic but he will do so in a kind, compassionate manner.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G was personable and available to answer any and all questions. During our interactions, he always acted like we were his main focus and never seemed rushed.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
At the age of 40, with PCOS, one ovary and very low egg response to three -four previous IVF attempts at a different clinic, Dr. G recommended donor eggs and ICSI. I also had to have a uterine fibroid removed prior to transfer, which was not previously diagnosed at the other clinic.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kristi Bishop)
My nurse Kristi was amazing. She was on top of all the details, knew what my next steps were, and was fabulous about communicating everything. I would have been so lost without her help!
Describe your experience with CCRM Colorado.
CCRM's strengths: Knowledgeable doctors, fabulous lab, central location, well-educated staff, and they get results. Weaknesses: Their business office. If CCRM didn't get results, I would not have done business with them because their business office made everything so painful. Their billing statements and amounts were often incorrect, it was impossible to get anyone on the phone and on the rare occurrence someone was reached, it was hard to get an accurate answer. I know I am not alone in issues with the billing department/business office. The other issue is that everything has to be sent via fax and there were a few times I was told that CCRM hadn't received info from my local monitoring clinic, when the local clinic had sent (and had proof) and CCRM later discovered it. This caused undue stress and made several local clinics cancel local monitoring for CCRM patients.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
For all procedures, meds, two transfers and donor, the cost was around $40,000.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. G helped us decide to transfer only one embryo based on my age and potential for risks.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
Unexplained
European
Middle Eastern
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. G[ustofson] somehow was both gentle and very honest when talking to us about our chances of success. We had the utmost faith in his abilities when treating us - we felt like he was extremely knowledgeable, experienced and a top caliber physician. Even if we didn't see him at one of the routine lab appointments, he still reviewed our results and gave notes to the nurse, which made it feel like he was there every single step of the way.
I'd definitely recommend for patients to go to the Louisville office [of CCRM] rather than Lone Tree. We had all of our regular appointments at Louisville and it was nice to get to know the staff. It was consistently the same team at the front desk, for blood draws, ultrasounds, and I was able to meet with Chris almost every time. We had to go to the Lonetree office for a few weekend Ultrasounds + labs, as well as the retrieval and transfer procedures and I could see how it could feel a bit more like a factory and less personal.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G somehow was both gentle and very honest when talking to us about our chances of success. We had the utmost faith in his abilities when treating us - we felt like he was extremely knowledgeable, experienced and a top caliber physician. Even if we didn't see him at one of the routine lab appointments, he still reviewed our results and gave notes to the nurse, which made it feel like he was there every single step of the way. In retrospect, the only thing that stood out as sort of challenging was us not fully knowing what would happen if things didn't go according to plan. To be totally fair - this was to keep us focused on the plan successfully working rather than potentially needlessly worrying. For example - When we were gearing up for the frozen transfer and selected the embryo to transfer, I asked what would happen if this one didn't take. He assured me that there was a plan B (and wouldn't reveal what it was), but wanted me to be focused on plan A succeeding.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Dr. G is very happy to answer questions and to meet with you. Take advantage of this.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The very first appointment we had with Dr. G started with us talking about our mutual home state of Florida, and how much we all loved Colorado, snow and skiing. It was nice to get to know him a little bit on a personal level before diving into our case. It also was very clear that he had spent some time reviewing our medical records that were transferred over to his office - he knew our history before we even walked in to his office. Every time he saw us, he knew who we were, gave us a warm smile and handshake, and brought up non-medical things we had chatted about at our previous visits.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
OCP Antagonist protocol with the goal of fresh embryo transfer. We ended up just going through egg retrieval and not doing a fresh transfer since my estrogen levels were through the roof and I was at risk for OHSS. Protocol included ~2 weeks of birth control, followed by stim meds. Those were Menopur in the morning, Gonal F + dexamethasone at night. Then after 5 days I added in Cetrotide in the mornings for another 5 days. For the trigger I ended up not needing Lupron and just did an injection of HCG. I also was on antibiotics around time of egg retrieval. They retrieved 30 eggs, which was a great number. I was hoping for 20-25. About 15 of them fertilized (half with ICSI, half on their own) and 8 looked good by day 5 and went into the freezer. We then had to wait for me to start my period (took about ~12 days if I remember correctly), and on day 3 of my cycle i started birth control pills again for about ~2 weeks to kick off a Frozen Transfer cycle. This cycle started with estrogen patches (Vivelle) which i swapped out every other day. Then after about 10 days I started Endometrin (progesterone) vaginal suppositories 2x a day, Medrol, Estrace, Doxycycline and a intramuscular Progesterone in Oil injection every other day up til transfer (about 6 days of this regiment). We transferred 1 frozen embryo and continued on the patches, endometrin, estrace, and progesterone in oil. 10 days later I went in for a pregnancy blood test and found out that afternoon that we were pregnant. I am currently 9 weeks pregnant and have just received instructions for weaning off the meds, and expect to be totally finished with them in about a week and a half.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
Chris was very kind, compassionate, and was totally our cheerleader. She was very on top of our treatment cycles and also was very prompt at answering questions and calling with our lab results. We couldn't ask for a better nurse.
Describe your experience with CCRM Colorado.
If it's not too much trouble distance-wise, I'd definitely recommend for patients to go to the Louisville office rather than Lone Tree. We had all of our regular appointments at Louisville and it was nice to get to know the staff. It was consistently the same team at the front desk, for blood draws, ultrasounds, and I was able to meet with Chris almost every time. We had to go to the Lonetree office for a few weekend Ultrasounds + labs, as well as the retrieval and transfer procedures and I could see how it could feel a bit more like a factory and less personal.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Our fresh embryo transfer through Optum Parent Steps program (a program offered through our Insurance agency United Healthcare) cost about $14,000. Medications for the fresh transfer were about $3500. Our Frozen Embryo Transfer (also through Optum Parent Steps) cost $4500. Medications for the frozen transfer were about $600, and once I was pregnant the meds were another $1200 to last me through week 10 (at which time I weaned off).
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Very strongly encouraged eSET. Said our chances of success was about 70% for SET due to my age (under 35) and the quality grade of our embryo (4AB), and that our risk of multiples was very high if we transferred 2 (like 60% chance of twins). He positioned it like "The ASRM guidelines recommend 1 embryo to transfer since you have a favorable prognosis, so we're going to transfer 1 embryo right?". I had considered transferring two because we were so desperate for a baby but I'm so so glad we followed the recommendation and transferred one.
What specific things went wrong at CCRM Colorado?
  • Lost appointments
  • Failed to order appropriate test
Describe the specific things that went wrong at CCRM Colorado.
Only once or twice the nurse didn't add my order in and once an appointment got screwed up. Nothing major at all and both were resolved on the spot!
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
10
Age 37 - 38
3 IUI
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Gustofson] recommended ICSI to give us the best odds of fertilization (since we've never had a positive pregnancy test and don't know where the problem is occurring). He also recommended CCS testing followed by an FET given my age (38) and to give us the best odds of a pregnancy the first time around...Since doing two egg retrievals and one (successful) FET with Dr. G, I began to feel more of a rapport. You see the doctor more often during the IVF process and he calls personally with results of CCS testing. I found him to be empathetic and caring during the IVF process.
You don't always get to speak to your assigned nurse [at CCRM], but overall I've had a good experience with most of the nurses I've interacted with. I didn't run into any problems with communicating - everyone emails or calls back in a short amount of time. And for the most part, the nurses all have positive attitudes, which makes a huge difference given how difficult and emotional this process is...I think the initial testing was $4K; we spent around $5-6K on three IUIs. We spent about $50-60K for two rounds of IVF/ICSI/CCS and one FET (including medications).
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is young-ish (I'd say early 40s). He is a nice man and clearly strives to be compassionate towards his patients. He is very knowledgeable and I rarely felt that a question I had that wasn't answered to my satisfaction. He goes into each consultation with lots of information, so usually most of my questions were answered by his initial spiel. We picked him because we wanted to go with CCRM and heard that he had a better bedside manner than Schoolcraft or Surrey. Overall, I'm happy with our choice.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
This may sound a little strange, but come armed with some ice-breaker small talk before your initial consultation appointment. The first time we met with him, he tried to ask us questions to break the ice, but we were so tired, overwhelmed, and nervous that his attempt fell flat as a pancake. He clearly really wants to connect with his patients and make sure their experience is pleasant, but he's not a super gregarious guy. We like him, but have never felt a great rapport and I wonder if we would feel differently if we had been able to make a personal connection during this first visit. Also - this is true of all CCRM doctors - but you won't see him much. But, if you have questions, he's very good about responding to emails. He's responded to all of my email questions within 24 hours.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G is a very nice man and a good doctor. He acknowledges the emotional piece of the process and has shared with us that he and his wife did IVF to conceive their first child. I still haven't felt an amazing rapport with him, but that's partly because most of our interactions at CCRM are with the nurses, not the doctor. UPDATE: Since doing two egg retrievals and one (successful) FET with Dr. G, I began to feel more of a rapport. You see the doctor more often during the IVF process and he calls personally with results of CCS testing. I found him to be empathetic and caring during the IVF process.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I have unexplained infertility, with the only known issue is a short luteal phase. We started out with Clomid + IUI (including HCG trigger shot and progesterone support). He explained that Clomid works better than Femara for short luteal phase. He gave us a 40% chance that IUI would work over the course of 3 cycles. We never had a positive pregnancy test from the IUIs. We then moved on to IVF. He recommended ICSI to give us the best odds of fertilization (since we've never had a positive pregnancy test and don't know where the problem is occurring). He also recommended CCS testing followed by an FET given my age (38) and to give us the best odds of a pregnancy the first time around. He predicted that one cycle of IVF would yield 6 embryos, 3 of which would be CCS normal. Our first egg retrieval, we did estrogen priming with Protocol 3 and a lupron trigger shot. We ended up with 14 eggs, 9 mature, 6 fertilized, 3 blastocysts, and one CCS normal. In our regroup, he explained that he was surprised by our results, but suspected that it was probably a pattern that it explained why I hadn't gotten pregnant naturally. It took a year's worth of eggs in perfect laboratory conditions to get one viable embryo. We decided to do a second IVF cycle to bank more embryos, because ideally we want two children. He switched the protocol for this next one in the hopes of getting more eggs/embryos, and noted that this part of the process was more art than science. We did testosterone priming and microdose lupron flare (protocol 6). This cycle was much more exciting and dramatic! At my first follicle check, one follicle had shot way ahead and was already over 20mm! After this, he told me to stop the microdose lupron and added ganorelix to keep me from ovulating. Ultimately, we let the lead follicle "go" and waited for the others to reach a good size. This time we did an HCG trigger shot, which I think helped a ton with egg maturity. We got 22 eggs, 13 mature, and 12 fertilized. 6 made it to blast this time, but, alas, only one was CCS normal. In some ways, the second retrieval seemed way more successful, but the ultimate result was the same as the first. This experience confirmed that there was definitely a pattern of something wrong with my eggs (or possibly the combination of my eggs and my husband's sperm). Even though it wasn't the result we wanted, I felt relieved to find out what was going on. Rather than bank more embryos, we moved on to an FET, which fortunately was successful on the first attempt! I don't think we did anything special - just the standard month of birth control pills, followed by estrogen patches, vaginal estrace, vaginal progesterone (endometrin), and progesterone in oil injections. The vaginal estrace was added once it was determined that my lining was borderline too thin. Those drugs continued until we started weaning after our 8.5 week ultrasound.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
I love our nurse Chris! She is peppy, kind, and genuine. You don't always get to speak to your assigned nurse, but overall I've had a good experience with most of the nurses I've interacted with. I didn't run into any problems with communicating - everyone emails or calls back in a short amount of time. And for the most part, the nurses all have positive attitudes, which makes a huge difference given how difficult and emotional this process is.
Describe your experience with CCRM Colorado.
CCRM is one of the best in the business and is a well-oiled machine. I rarely feel like "just a number." This may be because I go to the Louisville clinic, which is smaller and less "fertility industrial complex" seeming than the Lone Tree office. This is the only clinic I've been to, so I don't have much to compare it to. However, based on things my friends have said about their experiences with other clinics, I think CCRM does a particularly good job of managing expectations. You will have to undergo all of their testing even if you've done some of it before. This is part of the well-oiled machine piece. And, they won't start treatment until all testing is done. This felt a little frustrating at first, but I respect that they want to be thorough before they decided on treatment options. The main issue I've had with the Louisville office is going in for blood draws. For example, I would call and let them know I needed my thyroid levels re-checked and schedule an appointment. When I got there, the phlebotomist was prepared to test for something other than my TSH. What was happening is that the receptionist just scheduled "blood draw" and then the nurses were guessing what I might need given my chart and calendar, and they didn't always guess right. Any time you get a blood draw, be sure to check the label that it's for the right thing! I know this issue has been brought up, but I'm still running into this problem. The best solution is to tell the receptionist to make a "phone note" about what the blood draw is for and then double-check the blood draw label when you go in.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
I think the initial testing was $4K; we spent around $5-6K on three IUIs. We spent about $50-60K for two rounds of IVF/ICSI/CCS and one FET (including medications).
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. G recommended single embryo transfer because we will be doing CCS. He said the odds of a pregnancy after transferring one chromosomally normal embryo would be 65-70%. If we were to transfer two, our odds would go up to 80%, but the risk of twins would be 60%. We were concerned about the risk of twins (and preferred to use our only 2 embryos to try for two, non-twin siblings) so we went forward with the eSET, which was successful.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at CCRM Colorado.
- Once I had an ultrasound in Lone Tree over the weekend and they scheduled me for a follow-up ultrasound in Louisville the following Tuesday. When I showed up, they had no record that I was supposed to come in that day. However, they had no problem squeezing me and were flexible and gracious about it. - Once a prescription for thyroid meds was called into a specialty fertility pharmacy instead of my local drug store. I had to call and ask them to call it into the right place, but it ended up being no big deal. - My husband and I both got tested for communicable diseases. They emailed him with his results, but did not give me mine until I called to follow up a week later. - Several times I've made appointments for blood draws (to re-check my TSH) and there was a miscommunication about what they were supposed to be testing for.
9
Doctor
Robert Gustofson
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
10
NPS
10
Age 27 - 31
5 IUI
Unexplained
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. G [Gustofson] was very thorough when it came to our treatment options. He is very genuine and personable and helped make this difficult process a lot easier on us....Dr. Gustofson was amazing to work with during this difficult part of our lives. He took the time to sit down and go over our options and get to know us. He is a genuine human being and you could tell he was actually interested in getting to know us and our situation...I would definitely recommend using Dr. Gustofson. He will explain everything fully and is open to any questions.
CCRM Louisville is a smaller more personable clinic than the other locations....However altogether I was very pleased with how we were treated and the company was ran as a whole...We had a pretty good experience with the nursing staff, no real issues...I know there are a few different Dr's to chose from within CCRM but I would definitely recommend using Dr. Gustofson...[Cost Of Treatment] 17k ish
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G was very thorough when it came to our treatment options. He is very genuine and personable and helped make this difficult process a lot easier on us. We ended up going back to see him to get pregnant with baby number 2 and would definitely recommend him to others.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
I know there are a few different Dr's to chose from within CCRM but I would definitely recommend using Dr. Gustofson. He will explain everything fully and is open to any questions.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson was amazing to work with during this difficult part of our lives. He took the time to sit down and go over our options and get to know us. He is a genuine human being and you could tell he was actually interested in getting to know us and our situation.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
For the first pregnancy, we did 8 cycles of clomid and letrozole and 4 of those were IUI's the 4th one took. I only ovulate on one side because of my uterine malformation that's why there were cycles without an IUI. For the second pregnancy all it took was 1 cycle of Letrozole and 1 IUI and it took. We now have 2 beautiful babies thanks to the help of Dr. G and CCRM.
Describe your experience with the nursing staff at CCRM Colorado.
We had a pretty good experience with the nursing staff, no real issues.
Describe your experience with CCRM Colorado.
CCRM Louisville is a smaller more personable clinic than the other locations. We had to go to the other 2 locations for different procedures and it was a bit of a difference and I could see how people could feel not as appreciated at those locations. However altogether I was very pleased with how we were treated and the company was ran as a whole.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
17k ish
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 34 - 35
1 IUI
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
European
Native American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. G is very personable and manages to balance a difficult topic with grace and humor. He helped us to feel very at ease throughout our treatment. Although he would write things out while talking to us about them we would still sometimes feel a little overwhelmed at the sheer amount of information. He also at times covered things very quickly. However we always felt that we had time to ask questions or clarify anything we might be confused about. We always felt like we were the patients he was focused on in that moment - it never seemed like we were rushed during our consults with him.
Staff at the clinic were all generally very helpful and professional. They were also prompt in returning calls and very pleasant when there for tests, etc. The clinic itself is clean, quiet and comfortable...There were times when it seemed like we got different information from different people at the clinic. For example, I would be told that I needed blood work but then when I would come in blood work would not be part of my tests that day. Or other times the blood work orders were not complete. It was good that I knew what I had been told because I was able to question them and things were fixed promptly when needed. This may have been because we would sometimes see different nurses who were not as familiar with our care. People were always quick to fix issues and always double checked anything I was concerned about.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is very personable and manages to balance a difficult topic with grace and humor. He helped us to feel very at ease throughout our treatment. Although he would write things out while talking to us about them we would still sometimes feel a little overwhelmed at the sheer amount of information. He also at times covered things very quickly. However we always felt that we had time to ask questions or clarify anything we might be confused about. We always felt like we were the patients he was focused on in that moment - it never seemed like we were rushed during our consults with him.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be prepared for a lot of information and to ask questions and not be afraid to clarify when you need to. He's open to it.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G was very personable. My husband and I appreciated that he fully and clearly explained each stage in the process and what our fertility issues were. He asked us to consider difficult questions and gave us the time to do so recognizing that we would need time to think carefully about the options he was putting forth and what they could mean for us. He was also very encouraging and even phoned us to congratulate us personally when we had success.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We had to adjust out diet to take out caffeine completely and avoid alcohol. I was also put on levothyroxine to manage my TSH levels. Once we did the cycle I had to take clomid for several days and then took estrogen and progesterone supplements as well.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annalise)
We did not always see Annalise although that is who we were assigned to. In fact it was another nurse, Melissa, who did my IUI and I often received calls from other nurses regarding test results. Annalise was very kind and helpful when we did meet with her. Melissa was also extremely professional and had a great sense of humor which helped me to feel comfortable when undergoing the IUI.
Describe your experience with CCRM Colorado.
Staff at the clinic were all generally very helpful and professional. They were also prompt in returning calls and very pleasant when there for tests, etc. The clinic itself is clean, quiet and comfortable.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Much of our treatment was covered, but we probably paid about $2000 out of pocket for the various tests and treatments that we had.
What specific things went wrong at CCRM Colorado?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Colorado.
There were times when it seemed like we got different information from different people at the clinic. For example, I would be told that I needed blood work but then when I would come in blood work would not be part of my tests that day. Or other times the blood work orders were not complete. It was good that I knew what I had been told because I was able to question them and things were fixed promptly when needed. This may have been because we would sometimes see different nurses who were not as familiar with our care. People were always quick to fix issues and always double checked anything I was concerned about.
9
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
6
Age 39 - 40
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Gustofson provided the reality of my chances, but did so in a friendly and professional manner. It was fairly blunt and stark in a way, but mainly because he was sharing less-than-promising chances based on test results. His manner of speaking was appropriately kind. I definitely got the impression Dr. G (and CCRM) believe in the school of thought of being up front with the worst-case scenario, versus being overly encouraging.
The business office [at CCRM] is TERRIBLE - they didn't even respond to some of my messages. Yet when my payment was due to them they hounded me repeatedly. When the way they run payments triggered holds from my bank, they insisted I keep calling back (three calls each to the bank and then CCRM) immediately when I was due in a meeting or else they'd cancel my cycle. They also do not make clear up front that as a long distance patient you're still paying full price for the cycle including all monitoring appointments at CCRM even though you're not doing them there because you have to have a local clinic perform those tasks (and pay f
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson provided the reality of my chances, but did so in a friendly and professional manner. It was fairly blunt and stark in a way, but mainly because he was sharing less-than-promising chances based on test results. His manner of speaking was appropriately kind. I definitely got the impression Dr. G (and CCRM) believe in the school of thought of being up front with the worst-case scenario, versus being overly encouraging.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Consider being a patient at his other office in northwest Denver, versus Lone Tree where you feel like a number.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson had a good bedside manner, but CCRM is a pretty heartless machine where you feel nearly every interaction is impersonal except for with the actual doctor(s).
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We spent a month "priming" with a lot of supplements geared towards my likelihood of being a "poor responder." Toward the end I had three days of Ganirelix. Then when I got my period, we started the stim cycle with the various oral and injected medications, leading to retrieval. I had five egg sacs but only two matured - they were both large enough for retrieval and the others weren't. Of the two retrieved, only one matured enough for fertilization, and it didn't fertilize.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nicole)
Nicole was generally supportive but always sounds in a rush because she's such a fast/perky talker. At times when other nurses called they were super short and one even got huffy with me when I needed her to repeat something because it was so much information. So much is provided in a binder or on the web for an out-of-town patient and you're generally left to call with questions instead of being walked through things - with the exception of dosages, which the nurses are proactive about providing.
Describe your experience with CCRM Colorado.
CCRM's reputation for success is high, but you definitely feel the impersonality inherent there. The doctors themselves are probably the high point but with a few exceptions I was disappointed in the vibe/process. One important note - you basically cannot reach a human being by phone when you call (you reach a phone tree) unless you would lie and state you're a medical provider, or if you had an emergency. I did neither of those so I was constantly leaving messages and the having to take calls at inconvenient times (whenever CCRM got back to me). Also it is SO expensive compared to other clinics, and CCRM doesn't provide the same level of assisting with discount programs as did other clinics I've worked with. The business office is TERRIBLE - they didn't even respond to some of my messages. Yet when my payment was due to them they hounded me repeatedly. When the way they run payments triggered holds from my bank, they insisted I keep calling back (three calls each to the bank and then CCRM) immediately when I was due in a meeting or else they'd cancel my cycle. They also do not make clear up front that as a long distance patient you're still paying full price for the cycle including all monitoring appointments at CCRM even though you're not doing them there because you have to have a local clinic perform those tasks (and pay for them separately). I also am due a refund from my cycle since we didn't have any embryos to test for genetic abnormalities and I have not heard from them. I have not yet followed up but am frankly expecting them to fight to keep our money due to some fine print I might have missed based on my experience to date.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$25k plus $8k for medication
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
At times the nurses who would call or email with responses to my questions referring to medications I was not taking, which concerned me. I also had periods of frustration where I did not have full information. For example, I had a cyst that needed to be drained, and I never got an explanation as to why we had to wait until the last minute before stim started. It turned out to be necessary on a Sunday and caused a lot of stress, and it was made worse than necessary by the fact that I thought "why on earth didn't we schedule this when the cyst was originally noted versus waiting until the last minute on a weekend or my stim cycle calendar would have to be shifted?" As it turned out, AFTER the fact, Nicole explained that if it had been drained earlier, it could have re-grown or another one appeared and any cysts have to be drained right before stim begins. I wish someone had explained this earlier. This is just one example of undue stress I felt came from a lack of communication or unclear communication. On the other hand there is so much information to convey, and I was long-distance - perhaps it is different if you're local.
7
Doctor
Robert Gustofson
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
6
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 38 - 39
3 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Business Executive
4th of 4 Docs
2 IUI With Other Docs
3 IVF With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. G [Gustofson] is very nice and sets the course of action while listening to your concerns as a patient...He lays out the best course of action and admits when results aren't entirely what he expected, hoped for or communicated to you...Dr. G took the time to review my chart beforehand, which wasn't always the case with my other doctors. He also took seriously my fear of needles, but also compassionately explained to me why he still felt that the PIO shots vs. the inserts would be the right step for me. He also took seriously some abnormal genetic tests we got back and at every step was compassionate while explaining the science, medicine and facts.
Monica [nurse at CCRM] and her team are great. The portal that CCRM uses is great and someone will contact you back if you call or email. Highly recommend Monica...CCRM is extremely organized. The intro session that is required of all couples is a great addition and puts your mind at ease that they will keep you informed. The check-in process is clear and efficient. But, you never feel like a number. People remember you and say hi. I also liked the binder that they give you at the beginning and the portal is useful. Still wish they had an online system to see your results, meds, etc., but I wish a lot of drs had that.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is very nice and sets the course of action while listening to your concerns as a patient. (Vs some doctors who do not deviate, and others who will do anything you want.) He lays out the best course of action and admits when results aren't entirely what he expected, hoped for or communicated to you.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Not sure I have advice I'd give separate from general IVF advice : just do your homework and ask lots of questions.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G took the time to review my chart beforehand, which wasn't always the case with my other doctors. He also took seriously my fear of needles, but also compassionately explained to me why he still felt that the PIO shots vs. the inserts would be the right step for me. He also took seriously some abnormal genetic tests we got back and at every step was compassionate while explaining the science, medicine and facts.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Not sure I remember, sorry.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Monica)
Monica and her team are great. The portal that CCRM uses is great and someone will contact you back if you call or email. Highly recommend Monica.
Describe your experience with CCRM Colorado.
CCRM is extremely organized. The intro session that is required of all couples is a great addition and puts your mind at ease that they will keep you informed. The check-in process is clear and efficient. But, you never feel like a number. People remember you and say hi. I also liked the binder that they give you at the beginning and the portal is useful. Still wish they had an online system to see your results, meds, etc., but I wish a lot of drs had that.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Expensive.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We were comfortable with transferring only one, and that's what he recommends as well, so there wasn't much of a discussion on this.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 34 - 37
1 IVF
Surrogacy
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I have secondary infertility, recently married, and my husband has never had a child of his own. Dr G [Robert Gustofson] took the time to get to know us and our situation and recognized the importance of us having a baby. He performed corrective surgery and gave me every chance to carry before we decided it would be best to use a gestational carrier. Our egg retrieval and transfer were successful and we would be due with twins October 4,2017 had one not implanted in our gc's c scar. Dr G has personally contacted us through every important step to give us results himself. We are continuing our journey with him and have 3 remaining embryos.
The clinic staff [at CCRM] for the most part is really good at what they do and very friendly and compassionate. I only had a few nurses that I didn't love, but for the most part everyone is amazing. They really make sure that you are fully informed every step of the way. We had appt's almost every day during our mock cycles and Stims and the sonographers always communicate what they see and you always sit down with a nurse after blood work and ultrasound to discuss results and next options which we appreciated not having to wait for phone calls. Our doctor always followed up with us personally and did all of our procedures which we appreciated also. The facilities are clean and well kept, warm and inviting.
How was your experience with Robert Gustofson at CCRM Colorado?
We have been patients since 2014 when we saw one of his competitors who we didn't feel had the bed side manner for us or our journey. I have secondary infertility, recently married, and my husband has never had a child of his own. Dr G took the time to get to know us and our situation and recognized the importance of us having a baby. He performed corrective surgery and gave me every chance to carry before we decided it would be best to use a gestational carrier. Our egg retrieval and transfer were successful and we would be due with twins October 4,2017 had one not implanted in our gc's c scar. Dr G has personally contacted us through every important step to give us results himself. We are continuing our journey with him and have 3 remaining embryos.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be honest with him about your goals and he will be compassionate and help you through your journey
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr G has always called my husband and I personally with our results after egg retrieval, transfer, and he called us daily to check up after our surrogate was forced to terminate twins due to a cesarean scar implant. He has amazing bed side manner and went above and beyond with us.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We started with corrective operative hysteroscopy in 2014 followed by 3 ock cyckes to see if my lining would thicken. The mock cycle protocols resulted in getting my lining thick enough but I had New scar tissue form inside the uterus which we mutually decide it was time to use a GC. Our Stims and egg retrieval went flawlessly and resulted in 13 mature eggs, 9 fertilized, 8 made it for testing and 5 were genetically healthy. Our GC had some set backs, we could not complete her work up until she was 1 year PP, and had 2 periods after stopping nursing. She then had to lose enough weight to have a BMI of under 30 to proceed to FET protocol which also went flawlessly. Our transfer went off without a hitch, both embryos thawed perfectly and were hatching which resulted in a twin pregnancy.
Describe your experience with the nursing staff at CCRM Colorado.
We have many friends that have gone to CCRM and loved the nurses. We got bounced around a little due to starting out ttc with me carrying and switching to a GC.
Describe your experience with CCRM Colorado.
The clinic staff for the most part is really good at what they do and very friendly and compassionate. I only had a few nurses that I didn't love, but for the most part everyone is amazing. They really make sure that you are fully informed every step of the way. We had appt's almost every day during our mock cycles and Stims and the sonographers always communicate what they see and you always sit down with a nurse after blood work and ultrasound to discuss results and next options which we appreciated not having to wait for phone calls. Our doctor always followed up with us personally and did all of our procedures which we appreciated also. The facilities are clean and well kept, warm and inviting.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
For Stims and egg retrieval the cost was around $14,000 not including medication, and for our GC frozen transfer including her one day work up and testing was about $13,500.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
CCRM in general is pro eSET and we chose to transfer two embryos only because we were using a gestational carrier and had already previously gone through ttc ourselves and our first GC backed out after medical clearance so the amount of time we had waited was worth taking the risk of twins to have a baby in the end which didn't work out for us. Dr G supported our decision but gave us all the information with the risks of multiple pregnancy and highly urged a eSET.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Unknown Success
NPS
8
NPS
6
Age 35
Male Factor
Income $50K - $99K
Business Executive
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Gustofson did an excellent job explaining every step in the treatment process he didn't make any of it sound scary and was very understanding of our opinions on some of the steps. He was also very understanding and patient with us. He took his time to explain all of our options and made sure to address all of our questions.
The clinic [CCRM] needs to be better about follow up. The business office has yet to respond to our request for a pricing breakdown. They need to be more responsive to voicemail.... We were diagnosed with Male Infertility. My husband had already been seen by a urologist and Dr. Gustofson's first approach was to better understand the treatment thus far. From there we were given the options to use a donor. We were then advised on the donor banks, then the IUI and IVF process. These decisions have yet to be mad on our part we are currently in step one which is getting the information from the Urologist to Dr. G. for review and his opinion on if we should pursue any further treatments for Male Infertility.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson did an excellent job explaining every step in the treatment process he didn't make any of it sound scary and was very understanding of our opinions on some of the steps. He was also very understanding and patient with us. He took his time to explain all of our options and made sure to address all of our questions.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
I would advise him to be a bit more aggressive in the timeline of things and possibly explain things in a little more detail or provide more information to digest at a later time.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The Doctor spent time outlining all of our options and understanding our health history fully. He never made it feel like he was rushing us thru the process. He took his time and answered every question that we had. He also took notes for us with all the details of our discussion outlined.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We were diagnosed with Male Infertility. My husband had already been seen by a urologist and Dr. Gustofson's first approach was to better understand the treatment thus far. From there we were given the options to use a donor. We were then advised on the donor banks, then the IUI and IVF process. These decisions have yet to be mad on our part we are currently in step one which is getting the information from the Urologist to Dr. G. for review and his opinion on if we should pursue any further treatments for Male Infertility.
Describe your experience with your nurse at CCRM Colorado.
The nurse was very compassionate and helped to support the doctor.
Describe your experience with CCRM Colorado.
The clinic needs to be better about follow up. The business office has yet to respond to our request for a pricing breakdown. They need to be more responsive to voicemail.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Not yet provided with this information.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
The doctor did not address this option.
What specific things went wrong at CCRM Colorado?
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
Upon our first visit we were given several options. The business office was supposed to contact us with the cost breakdown of the options. This would be helpful in our considerations. This has yet to be provided.
8
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
CCRM Colorado
Louisville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Successful
NPS
10
NPS
10
Age 32 - 36
1 IVF
Tubal Blockage
Uterine Fibroids
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had one egg retrieval [with Dr. Robert Gustofson], one fresh transfer resulting in a twin pregnancy, one frozen transfer which I miscarried in my first trimester, and another frozen transfer which resulted in another twin pregnancy. The protocol for the retrieval and transfers were very standard - there were slight adjustments made along the way based on my hormone levels but nothing out of the ordinary...I felt very much guided through the process and genuinely cared by him personally. With each pregnancy I not only received detailed information from the nurses but a personal phone call from Dr. Gustavsson himself. Additionally, he always responded promptly to phone messages and emails.
We had one instance [at CCRM: Louisville] where our call was not returned in a timely manner. We made Dr. Gustavsson aware of the issue and he immediately corrected it, apologized for it, and handled the entire situation with grace...I had one egg retrieval, one fresh transfer resulting in a twin pregnancy, one frozen transfer which I miscarried in my first trimester, and another frozen transfer which resulted in another twin pregnancy. The protocol for the retrieval and transfers were very standard - there were slight adjustments made along the way based on my hormone levels but nothing out of the ordinary.
How was your experience with Robert Gustofson at CCRM Colorado?
I honestly can't say enough good things about Dr. Gustavsson. He is kind, caring, and compassionate – as if he's been through the process personally he seems to really relate. He has celebrated in our joy and been kind and understanding during our loss. We had a small issue with the clinic at one point and Dr. Gustavsson met with us one on one, personally excepted responsibility and apologized, and he and his staff resolved the issue quickly. It was a testament to the honorable way in which he operates during a stressful situation. He did the right thing; my husband and I could not have been happier with the resolution. Less than stellar things will always happen in life and what matter to us was the way that he handled it.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustavsson is wonderful! I felt very much guided through the process and genuinely cared by him personally. With each pregnancy I not only received detailed information from the nurses but a personal phone call from Dr. Gustavsson himself. Additionally, he always responded promptly to phone messages and emails.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I had one egg retrieval, one fresh transfer resulting in a twin pregnancy, one frozen transfer which I miscarried in my first trimester, and another frozen transfer which resulted in another twin pregnancy. The protocol for the retrieval and transfers were very standard - there were slight adjustments made along the way based on my hormone levels but nothing out of the ordinary.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
We had one instance where our call was not returned in a timely manner. We made Dr. Gustavsson aware of the issue and he immediately corrected it, apologized for it, and handled the entire situation with grace.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Recurrent Pregnancy Loss
European
Income $500K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Gustofson is incredibly kind and caring. He took as much time as was needed to explain each step of the process and answer all of our questions. He gave us his email and was quick to respond to any questions that I sent to him. He understands first hand the stresses and concerns involved in infertility treatment and provides both a scientific and empathetic approach to care...CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted
CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted...Overall, we spend about $65K on fertility treatments...Nicole is incredibly organized and responsive. She was on top of things for me all the time. I always received a call back from her on the day, she often picked up her phone when I called. On days she was out of the office during stims and FET prep, she made sure I had another point of contact and that they were looking out for me.
How was your experience with Robert Gustofson at CCRM Colorado?
He is empathetic and knowledgable. At the end of the day, there is so much that we don't understand about infertility, so he explains the boundaries of knowledge, sets expectations, provides a personalized experience and stays with you through the ups and downs of treatment.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Work with him, you won't regret it.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson is incredibly kind and caring. He took as much time as was needed to explain each step of the process and answer all of our questions. He gave us his email and was quick to respond to any questions that I sent to him. He understands first hand the stresses and concerns involved in infertility treatment and provides both a scientific and empathetic approach to care.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
My diagnosis was advanced maternal age. I followed the Linear Antagonist with testosterone priming protocol, which resulted in 6 embroys, 4 of which were CCS normal. I also have a blood clotting disorder, although he did not feel this caused either of my miscarriages since they were before 20 weeks. My first FET resulted in a chemical pregnancy, so we added the antihistamine protocol. Second FET was a BFN. At this point Dr. G asked if I would want to consider a gestational carrier. When we asked if we could try a third transfer with a more natural approach, he was supportive instead of pushing us down the GC path. The third "natural" transfer worked and resulted in our son.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nicole S)
Nicole is incredibly organized and responsive. She was on top of things for me all the time. I always received a call back from her on the day, she often picked up her phone when I called. On days she was out of the office during stims and FET prep, she made sure I had another point of contact and that they were looking out for me.
Describe your experience with CCRM Colorado.
CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Overall, we spend about $65K on fertility treatments
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He recommended we transfer one at a time, and we did not want twins, so we followed his advice.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 45 - 46
3 IVF
Unexplained
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Because we had gone through multiple cycles with clomid, 3 IUI's and 3 IVF's my wife and I had a fair amount of knowledge of the process, levels, drugs, etc. and we have a propensity to ask a million questions. Dr. G. took as long as we needed to answer our questions...We cannot say enough positive things about Dr. G. We came to CCRM after having been unsuccessful with multiple clomid cycles, 3 IUI's and 3 IVF's at a nationally-recognized clinic in Ohio. From the start Dr. G. was supportive, caring, optimistic and professional. We had a difficult decision to make about whether to do a family building plan or stop after one cycle (we retrieved 11 eggs). Dr. G. sat with us and helped us weigh the pros and cons and come to a decision. His calm demeanor and optimistic disposition went a long way to putting my wife's mind at ease, which I think very much helped our successes. We were completely impressed with Dr. G. and CCRM and have recommended both to multiple friends.
We came to CCRM after spending 3 years in the care of a nationally-recognized clinic in Ohio. The type of testing (including on my wife and on the embryos) that CCRM is doing is significantly more sophisticated than our prior clinic. The success numbers that CCRM gets are no accident. They know what they are doing....Leslie was wonderful. Unfortunately, she recently left CCRM to work in a different aspect of medicine.
How was your experience with Robert Gustofson at CCRM Colorado?
We cannot say enough positive things about Dr. G. We came to CCRM after having been unsuccessful with multiple clomid cycles, 3 IUI's and 3 IVF's at a nationally-recognized clinic in Ohio. From the start Dr. G. was supportive, caring, optimistic and professional. We had a difficult decision to make about whether to do a family building plan or stop after one cycle (we retrieved 11 eggs). Dr. G. sat with us and helped us weigh the pros and cons and come to a decision. His calm demeanor and optimistic disposition went a long way to putting my wife's mind at ease, which I think very much helped our successes. We were completely impressed with Dr. G. and CCRM and have recommended both to multiple friends.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
My advice would be that Dr. G. is a wonderful doctor and using him will give you the best chance for success.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Because we had gone through multiple cycles with clomid, 3 IUI's and 3 IVF's my wife and I had a fair amount of knowledge of the process, levels, drugs, etc. and we have a propensity to ask a million questions. Dr. G. took as long as we needed to answer our questions.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Neither of us remember the combination of drugs, but we do remember that Dr. G. regularly adjusted dosages and timing for all 3 of our retrievals.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Leslie Reisig)
Leslie was wonderful. Unfortunately, she recently left CCRM to work in a different aspect of medicine.
Describe your experience with CCRM Colorado.
We came to CCRM after spending 3 years in the care of a nationally-recognized clinic in Ohio. The type of testing (including on my wife and on the embryos) that CCRM is doing is significantly more sophisticated than our prior clinic. The success numbers that CCRM gets are no accident. They know what they are doing.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$53,000
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We did not get the sense that Dr. G. had a preference for single vs. multiple. He left the decision to us and did explain the probabilities, risks, etc. with us. We ended up putting in two embryos and had twins.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 36
1 IVF
Male Factor
PCOS
Latinx
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Gustofson was compassionate and understanding of our struggles. I felt that he always relayed information related to risks in a very trustworthy manner, which made me feel that we could make the best informed decisions about my medical care. I could not have found a better doctor, I feel extremely lucky!...Dr Gustofson was always kind and understanding during each interaction with him. He was also honest and up front, so I felt I could trust him throughout the process.
The clinic [CCRM] is extremely organized in their treatment approaches. They are a fine oiled machine. The only downside that we ran into was the billing department. They were not as organized, but we were able to work with them to address billing inaccuracies...[Nurse] Chris was very sweet and informative. She was not always the nurse available, so sometimes I had to see a different nurse...We spent a total of about $5000. We had insurance that covered most of the cost.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr Gustofson was compassionate and understanding of our struggles. I felt that he always relayed information related to risks in a very trustworthy manner, which made me feel that we could make the best informed decisions about my medical care. I could not have found a better doctor, I feel extremely lucky!
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be honest about your concerns related to infertility so you can get the most information needed to make the right decision for you.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson was always kind and understanding during each interaction with him. He was also honest and up front, so I felt I could trust him throughout the process. I feel very fortunate to have been his patient. He made our dreams of getting pregnant a reality!
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Antagonist protocol. Took birth control pills for 14 days. I took menapur (2 vials) in AM and 150 units of Gonal-F with Dex in PM. After 5 days, added Cetrotide in AM. Dosages were adjusted after day 6. Trigger shot lupron given night before retrieval and in the morning. 22eggs were retrieved without hyper stimulation.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
Chris was very sweet and informative. She was not always the nurse available, so sometimes I had to see a different nurse.
Describe your experience with CCRM Colorado.
Considering that we got pregnant on the first try, we are very happy with their this clinic and their capabilities. The clinic is extremely organized in their treatment approaches. They are a fine oiled machine. The only downside that we ran into was the billing department. They were not as organized, but we were able to work with them to address billing inaccuracies.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We spent a total of about $5000. We had insurance that covered most of the cost.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
My Dr recommended one embryo be transferred due to high quality embryo (5AA).
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5