Robert Gustofson

CCRM Colorado

Rated 9.1
Strongly recommend: 78%Neutral: 15%Don't recommend: 7%9.1
78% strongly recommend
126 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Florida
Residency
U. of North Carolina
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Robert Gustofson works at

CCRM Colorado
Rated 8.2
Strongly recommend: 66%Neutral: 16%Don't recommend: 18%8.2

Explore Clinic
Louisville
80 Health Park Dr., Suite 240
Louisville, CO 80027
Denver
4600 Hale Parkway, Suite 490
Denver, CO 80220
Colorado Springs
6160 Tutt Boulevard, Suite 150
Colorado Springs, CO 80923
Lone Tree
10290 RidgeGate Circle
Lone Tree, CO 80124
Show 2 more

126 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IUI
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Gustofson] is extremely knowledgeable and smart. He takes the time to explain treatment options and never makes you feel rushed. He answers all questions and makes you feel like he cares. The only downside is I do not get to interact with him as much as I would like. Most appointments and follow up dialogue is with nurses.... Menopur due to having HA. I then triggered and did an IUI to give us the best odds of getting a BFP.
The front desk staff [CCRM] is strong and helpful. The billing department is frustrating. They are not very responsive and take a long to call you back. I feel like you talk to someone new each time and I feel like I do not always get my questions answered without multiple back and forths.... I have changed nurses multiple times so building a true relationship with any one of them has been difficult. I feel like I have had to tell my story many times.
How was your experience with Robert Gustofson at CCRM Colorado?
He is extremely knowledgeable and smart. He takes the time to explain treatment options and never makes you feel rushed. He answers all questions and makes you feel like he cares. The only downside is I do not get to interact with him as much as I would like. Most appointments and follow up dialogue is with nurses.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask questions when you do not understand something. The patient portole is the best way to get answers.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He was personable and caring. Took the time to get to know us and our story. Shows to truly care.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Menopur due to having HA. I then triggered and did an IUI to give us the best odds of getting a BFP.
Describe your experience with the nursing staff at CCRM Colorado.
I have changed nurses multiple times so building a true relationship with any one of them has been difficult. I feel like I have had to tell my story many times.
Describe your experience with CCRM Colorado.
The front desk staff is strong and helpful. The billing department is frustrating. They are not very responsive and take a long to call you back. I feel like you talk to someone new each time and I feel like I do not always get my questions answered without multiple back and forths.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$5K per menopur cycle.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
N/A
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2011 - 2018, Successful
NPS
10
NPS
10
Age 33 - 40
4 IVF
Unexplained
East Asian
Income $500K
Investor
3rd of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Gustofson made our journey very personal, we always felt that he was 200% involved in our case, trying as hard as he could with us, and getting us exactly the results we wanted...Dr Gustofson is extremely friendly, caring and knowledgeable. He was with us through some difficult times, took the time to explain some disappointing and sad results and made the effort to push through our tribulations to achieve success. Dr. Gustofson created all our happiness from our children m, and we are grateful that he is our doctor.
Strengths [of CCRM] are the labs and the infrastructure, research is stellar. Protocols they use and the adjustments made for each candidate is customized, aimed for results. Weakness - nursing staff can be unreliable and tech infra could be improved... Nursing staff can differ drastically.... Dr Gustofson made our journey very personal, we always felt that he was 200% involved in our case
How was your experience with Robert Gustofson at CCRM Colorado?
Dr Gustofson is extremely friendly, caring and knowledgeable. He was with us through some difficult times, took the time to explain some disappointing and sad results and made the effort to push through our tribulations to achieve success. Dr. Gustofson created all our happiness from our children m, and we are grateful that he is our doctor.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be patient, even if you don’t get the results you wanted at first, Dr Gustofson will persever with you to find the best result for you.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson made our journey very personal, we always felt that he was 200% involved in our case, trying as hard as he could with us, and getting us exactly the results we wanted
Describe your experience with the nursing staff at CCRM Colorado.
Nursing staff can differ drastically. Our fiirst nurse, Rachel was a disaster, and our second one, Leslie was amazing.
Describe your experience with CCRM Colorado.
Strengths are the labs and the infrastructure, research is stellar. Protocols they use and the adjustments made for each candidate is customized, aimed for results. Weakness - nursing staff can be unreliable and tech infra could be improved
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
6
NPS
6
Age 37
1 IVF
1 Egg Freezing
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
2 IUI With Other Docs
3 IVF With Other Docs
3 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
He [Dr. Gustofson] is kind and also aggressive with his approach, which I like....Still in progress, but so far his strengths are: aggressive approach, doing things differently, advocate for supplements and lifestyle, does a whole “priming month.” The clinic I’m still unsure of as I am just starting with them. I don’t like how they charge for everything... Go there and to him if you are desperate and willing to throw everything you got at this process.
The costs at cCRM are much higher than other clinics I’ve been to, which is too bad because they also don’t file insurance for tests and monitoring, if your insurance doesn’t cover “fertility treatment” but does cover these sorts of tests....Strengths and challenges: they are very strict about their policies when it comes to tests, etc. you have to do everything g all over with them. Most of their clientele is from out of state. I like how they are very big on supplements and other “non traditional” modalities.
How was your experience with Robert Gustofson at CCRM Colorado?
Still in progress, but so far his strengths are: aggressive approach, doing things differently, advocate for supplements and lifestyle, does a whole “priming month.” The clinic I’m still unsure of as I am just starting with them. I don’t like how they charge for everything (my old clinic would bill my insurance for tests and monitoring but CCRM charges out of pocket for all these expenses. Also don’t like that I have to fly there.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Go there and to him if you are desperate and willing to throw everything you got at this process.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He is kind and also aggressive with his approach, which I like.
Describe your experience with CCRM Colorado.
Strengths and challenges: they are very strict about their policies when it comes to tests, etc. you have to do everything g all over with them. Most of their clientele is from out of state. I like how they are very big on supplements and other “non traditional” modalities. They have a big açaí study happening. They
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
The costs at cCRM are much higher than other clinics I’ve been to, which is too bad because they also don’t file insurance for tests and monitoring, if your insurance doesn’t cover “fertility treatment” but does cover these sorts of tests.
6
Doctor
Robert Gustofson
NPS
Humanity
3 of 5
Communication
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
6
Clinic
CCRM Colorado
Lone Tree
NPS
Scheduling
2 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 43 - 44
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $500K
Operations
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I came to Dr Gudtofson after a bad experience at another local clinic. I immediately liked him. I had a huge list of questions and a giant file of my past failures and losses. He really took the time to listen to me and directed me to the right protocol...Dr Gustafson was kind and so patient in explaining every step. He helped me educate myself and we made decisions together on my protocol. He was compassionate in helping me through my miscarriages.
[CCRM Denver] Strengths are embryology lab and doctors. Weak admin staff. Disorganized billing and communication. Lots of turnover...The nursing staff was good. I loved my initial nurse but she moved to another office. I had a few different ones after that. All were good, some I clicked with more than others. None were bad or lacking knowledge...I came to Dr Gudtofson after a bad experience at another local clinic. I immediately liked him. I had a huge list of questions and a giant file of my past failures and losses. He really took the time to listen to me and directed me to the right protocol.
How was your experience with Robert Gustofson at CCRM Colorado?
I came to Dr Gudtofson after a bad experience at another local clinic. I immediately liked him. I had a huge list of questions and a giant file of my past failures and losses. He really took the time to listen to me and directed me to the right protocol.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Tell him what you need and what you're worried about. I was brutally honest and it helped him understand where I'd been.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustafson was kind and so patient in explaining every step. He helped me educate myself and we made decisions together on my protocol. He was compassionate in helping me through my miscarriages.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Mary )
The nursing staff was good. I loved my initial nurse but she moved to another office. I had a few different ones after that. All were good, some I clicked with more than others. None were bad or lacking knowledge.
Describe your experience with CCRM Colorado.
Strengths are embryology lab and doctors. Weak admin staff. Disorganized billing and communication. Lots of turnover.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
It is the best of the best and costs reflect that.
What specific things went wrong at CCRM Colorado?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Colorado.
Just admin stuff. Nurses and doc's are great but front desk staff was chaos.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Investor
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Gustofson is] positive, caring, innovative, energetic...Trust that he knows what he's doing...CCRM is an extremely busy clinic - so sometimes you feel like a number - but they did an excellent job recognizing the emotional impact of the IVF process, trying to minimize the stress, educate us as much possible and the staff made us feel like they cared about us and our outcomes.
Excellent organization, emphasis on education and great with out of town patients. Extremely busy so sometimes you feel like you're part of a well oiled machine. Staff was much more human / kind / empathetic / knowledgable than at other clinics...$35,000 not including travel for the entire IVF cycle, including PGS
How was your experience with Robert Gustofson at CCRM Colorado?
Positive, caring, innovative, energetic.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Trust that he knows what he's doing.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
CCRM is an extremely busy clinic - so sometimes you feel like a number - but they did an excellent job recognizing the emotional impact of the IVF process, trying to minimize the stress, educate us as much possible and the staff made us feel like they cared about us and our outcomes.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
There was a "prep" month where I took testosterone and I think some other meds/supplements to help improve egg quality, etc. Then we used growth hormone (to improve egg quality), Menopur. I can't remember specifically the rest of our protocol /meds.
Describe your experience with your nurse at CCRM Colorado.
The nursing staff was caring, positive and for the most part responsive. Much more knowledgable, caring / empathetic and better at explaining things than our experiences with nurses at two other fertility clinics.
Describe your experience with CCRM Colorado.
Excellent organization, emphasis on education and great with out of town patients. Extremely busy so sometimes you feel like you're part of a well oiled machine. Staff was much more human / kind / empathetic / knowledgable than at other clinics.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$35,000 not including travel for the entire IVF cycle, including PGS
10
Doctor
Robert Gustofson
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2016, Successful
NPS
10
NPS
10
Age 38 - 40
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Gustofson] always showed care and concern about how I and my husband were feeling about the process. He never rushed us and would take plenty of time to answer our questions.... We went through frozen embryo banking. Although we understood that it was a numbers game, he never made us feel like a number. He was kind, considerate and candid. When we had setbacks, he addressed them quickly. He was always positive about our chances and was the first to congratulate us. I highly recommend him.
Very professional, cutting but not bleeding edge in technology. This clinic [CCRM] sets the standard for others to follow. Hands down, I would choose this clinic again. After going to another well-regarded clinic, I just wish I would’ve gone there sooner.... Helen was a poor communicator. When I asked for a different nurse, Dr. Gustofson immediately got me in touch with the perfect nurse.
How was your experience with Robert Gustofson at CCRM Colorado?
We went through frozen embryo banking. Although we understood that it was a numbers game, he never made us feel like a number. He was kind, considerate and candid. When we had setbacks, he addressed them quickly. He was always positive about our chances and was the first to congratulate us. I highly recommend him.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
As with any fertility treatment, Be prepared for ups and downs.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He always showed care and concern about how I and my husband were feeling about the process. He never rushed us and would take plenty of time to answer our questions.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Poor egg quality meant a vitamin protocol, testosterone priming.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Helen and another nurse no longer there)
Helen was a poor communicator. When I asked for a different nurse, Dr. Gustofson immediately got me in touch with the perfect nurse.
Describe your experience with CCRM Colorado.
Very professional, cutting but not bleeding edge in technology. This clinic sets the standard for others to follow. Hands down, I would choose this clinic again. After going to another well-regarded clinic, I just wish I would’ve gone there sooner.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
I don’t remember
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
It was the right thing to do because I would prefer a singleton.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CCRM Colorado.
I would always follow up so prescription med order is not a problem. But it occasionally been a problem.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 36 - 38
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
European
Income $200K - $499K
Accountant
4th of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Robert Gustafson] was always very personable and I felt like he knew everything he needed to know about me at every phone call or email. I didn't feel as if he were just reading a chart....I loved that he was so accessible. Not all doctors at CCRM are so. He was kind and compassionate given all we had been through....He's a great doctor. Don't over look him for the glitz and glamour of other doctors at CCRM....We tried multiple treatment plans to get my uterus to respond. Unfortunately, nothing worked until we took myself out of the equation.
CCRM can be very overwhelming. They have a remarkable reputation and that can sometimes be daunting. You expect miracles. A lot of times those miracles do happen and sometimes they don't or they take other means to happen. And sometimes even the best doctors can't know everything. And be okay with that....CCRM was very expensive. But their statistics spoke for themselves. I will never regret making the decision to go there.
How was your experience with Robert Gustofson at CCRM Colorado?
I loved that he was so accessible. Not all doctors at CCRM are so. He was kind and compassionate given all we had been through.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
He's a great doctor. Don't over look him for the glitz and glamour of other doctors at CCRM.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G was always very personable and I felt like he knew everything he needed to know about me at every phone call or email. I didn't feel as if he were just reading a chart.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We tried multiple treatment plans to get my uterus to respond. Unfortunately, nothing worked until we took myself out of the equation.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Katie & Cindy)
Cindy was always so kind. She was my egg donor nurse and was always helpful and patient with my questions and concerns. Katie was my gestational carrier nurse and while a bit more business-like was equally as wonderful in other ways. I stay in contact with both of them still.
Describe your experience with CCRM Colorado.
CCRM can be very overwhelming. They have a remarkable reputation and that can sometimes be daunting. You expect miracles. A lot of times those miracles do happen and sometimes they don't or they take other means to happen. And sometimes even the best doctors can't know everything. And be okay with that.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
CCRM was very expensive. But their statistics spoke for themselves. I will never regret making the decision to go there.
10
Doctor
Robert Gustofson
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2008 - 2011, Unsuccessful
NPS
9
NPS
10
Age 39 - 42
3 IUI
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience with him [Dr. Gustofson] is that he saw a lot of patients in his practice, yet the team was small, warm, and compassionate. When you're working with fertility it's a very sensitive and personal topic, and I felt the team [at CCRM Louisville] exhibited empathy, especially when my process was fruitless...Standard baseline drugs like Clomid, 3 unsuccessful IUIs, and then a recommendation to move to IVF because of advanced maternal age
The entire staff [at CCRM Louisville] was empathic and seemed to be a well oiled machine...My experience with him [Dr. Gustofson] is that he saw a lot of patients in his practice, yet the team was small, warm, and compassionate. When you're working with fertility it's a very sensitive and personal topic, and I felt the team exhibited empathy, especially when my process was fruitless....IVF pricing was in line with other clinics nationwide.
How was your experience with Robert Gustofson at CCRM Colorado?
My experience with him is that he saw a lot of patients in his practice, yet the team was small, warm, and compassionate. When you're working with fertility it's a very sensitive and personal topic, and I felt the team exhibited empathy, especially when my process was fruitless.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be clear, go in with a list of questions, ask him to explain anything you don't understand.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
I felt he was caring and sensitive, and an expert in the field.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Standard baseline drugs like Clomid, 3 unsuccessful IUIs, and then a recommendation to move to IVF because of advanced maternal age, and I turned that option down and went another route to become a parent!
Describe your experience with the nursing staff at CCRM Colorado.
The entire staff was empathic and seemed to be a well oiled machine.
Describe your experience with CCRM Colorado.
Make sure you drink enough water before your procedure and follow their guidance. One time I didn't drink enough and had to chug down a liter of water and wait for it to go through my system!
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
I don't recall. It wasn't prohibitive for an IUI. IVF pricing was in line with other clinics nationwide.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
N/A
9
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 33
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Gustofson] always knew exactly what I was talking about if a conversation from a past appointment was brought up. He is also great about listening to all of my concerns...He is a great doctor and seems very experienced in his field. He was also very compassionate and very professional at every visit. I would recommend him to anyone looking for help in their fertility care.
The clinic [CCRM Colorado] is wonderful! Anytime I needed an emergency visit I was able to get in right away! They are also always very friendly. I would recommend this clinic to anyone looking for a fertility clinic...[nursing staff was] Always very welcoming. Knew me by name whenever I would walk in the door...We were preparing for Ivf, but did not end up using the procedure. We got pregnant on our own, and he provided us with early care.
How was your experience with Robert Gustofson at CCRM Colorado?
He is a great doctor and seems very experienced in his field. He was also very compassionate and very professional at every visit. I would recommend him to anyone looking for help in their fertility care.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
No advice. Just keep an open mind. Doctors cannot always give you good news, but can help you along the way of your struggle.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He always knew exactly what I was talking about if a conversation from a past appointment was brought up. He is also great about listening to all of my concerns.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We were preparing for Ivf, but did not end up using the procedure. We got pregnant on our own, and he provided us with early care.
Describe your experience with the nursing staff at CCRM Colorado.
Always very welcoming. Knew me by name whenever I would walk in the door.
Describe your experience with CCRM Colorado.
The clinic is wonderful! Anytime I needed an emergency visit I was able to get in right away! They are also always very friendly. I would recommend this clinic to anyone looking for a fertility clinic.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Of course, like all fertility clinics, it was expensive. However, very much worth it.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unknown Success
NPS
10
NPS
10
Age 25 - 26
1 Fertility Medications
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He is an awesome doctor who knows how to make my husband and I feel comfortable talking about everything. He always is honest and straight forward but very nice and has compassion for everything we are dealing with.
They call me as soon as results come in even if they dont have all of them, I LOVE not having to wait. They also allow you to call at any time to ask questions and even though i'm the main patient at any time if my husband has questions he can call and talk to them also.
How was your experience with Robert Gustofson at CCRM Colorado?
He is an awesome doctor who knows how to make my husband and I feel comfortable talking about everything. He always is honest and straight forward but very nice and has compassion for everything we are dealing with.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
They always knew what I was coming in for and wanted to know how i was doing physically and emotionally each appointment start off with just catching up on everything we have been doing in are lives as if we are all old friends. He is very open and lets us joke around and jokes with us and never rushes to move onto the next person. We take our time and get all of our questions answered. We have ZERO complaints
Describe your experience with the nursing staff at CCRM Colorado.
They call me as soon as results come in even if they dont have all of them, I LOVE not having to wait. They also allow you to call at any time to ask questions and even though i'm the main patient at any time if my husband has questions he can call and talk to them also.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Successful
NPS
9
NPS
10
Age 29
1 Egg Freezing
PCOS
Tubal Blockage
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He explained everything to me and told me the next steps. I was upset he didn't do my retrieval, but he did do my transfer. I felt very comfortable with him and treatment plan... The information given sometimes wasn't always clear. I would hear one thing from the doctor and then my nurse would say another. I had to double check multiple times they we and they were communicating on the same things at the same time.
My nurse never really remembered who I was and that bothered me. There were several times she didn't remember what meds I was on... The information given sometimes wasn't always clear. I would hear one thing from the doctor and then my nurse would say another. I had to double check multiple times they we and they were communicating on the same things at the same time. With that being you said you know each doctor and nurse have so many patients sometimes they get confused.
How was your experience with Robert Gustofson at CCRM Colorado?
My experience with the doctor was great. He explained everything to me and told me the next steps. I was upset he didn't do my retrieval, but he did do my transfer. I felt very comfortable with him and treatment plan.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Would be to be prepared and know your doctor isn't always going to be the one performing the procedure.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The information given sometimes wasn't always clear. I would hear one thing from the doctor and then my nurse would say another. I had to double check multiple times they we and they were communinicating on the same things at the same time. With that being you said you know each doctor and nurse have so many patients sometimes they get confused. It would be nice to be remembered.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
My protcol was birth control on day 3, menopur, gonal f, dex, and estrace, with a lupron only trigger.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Helen)
My nurse never really remembered who I was and that bothered me. There were several times she didn't remember what meds I was on. I thought they had access to all that.
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
9
Doctor
Robert Gustofson
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
Male Factor
Unexplained
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Gustofson was a kind hearted, compassionate Dr. He made us feel like we were important and not just another number. He explained everything in detail and would often ask us while meeting if there was anything we were concerned with.... Be aware that he might not be the acutal doctor to transfer your embryos.... He was very kind hearted and personable. Made us feel very comfortable. We knew every step and action he was taking.
Most of nurses [at CCRM-Lone Tree] we came in contact with were very helpful. There was maybe two that always seemed rushed... Beautiful, clean, modern, well organzied. Far drive from were live.... Total procedure roughly $30,000... Be aware that he might not be the acutal doctor to transfer your embryos.... Dr. Gustofson was a kind hearted, compassionate Dr. He made us feel like we were important and not just another number. He explained everything in detail and would often ask us while meeting if there was anything we were concerned with.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson was a kind hearted, compassionate Dr. He made us feel like we were important and not just another number. He explained everything in detail and would often ask us while meeting if there was anything we were concerned with.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be aware that he might not be the acutal doctor to transfer your embryos.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He was very kind hearted and personable. Made us feel very comfortable. We knew every step and action he was taking.
Describe your experience with the nursing staff at CCRM Colorado.
Most of nurses we came in contact with were very helpful. There was maybe two that always seemed rushed
Describe your experience with CCRM Colorado.
Beautiful, clean, modern, well organzied. Far drive from were live.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Total procedure roughly $30,000
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Our doctor would only transfer two embryo's for chances that my two embryo's could split then I would have to due a reduction if I was to become pregnant with quads.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 29 - 31
1 IVF
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Gustofson is excellent! I am always informed on my options and able to ask many questions about the process and next steps. At our first appointment we discussed all of our options relevant to our case and get clarity on how to proceed. We couldn’t ask for a better doctor!... The clinic [CCRM] is very organized and provides you with ample information. Our main concern was the overall cost of IVF. We were able to get all of the pricing and ranges of pricing
The clinic [CCRM Colorado] is very organized and provides you with ample information. Our main concern was the overall cost of IVF. We were able to get all of the pricing and ranges of pricing so we could get our finances in order. The staff is always friendly and efficient when you come in for all of your appointments.... Dr. Gustofson is excellent! I am always informed on my options and able to ask many questions about the process and next steps.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson is excellent! I am always informed on my options and able to ask many questions about the process and next steps. At our first appointment we discussed all of our options relevant to our case and get clarity on how to proceed. We couldn’t ask for a better doctor!
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G is very personable and treats you with kindness and care.
Describe your experience with CCRM Colorado.
The clinic is very organized and provides you with ample information. Our main concern was the overall cost of IVF. We were able to get all of the pricing and ranges of pricing so we could get our finances in order. The staff is always friendly and efficient when you come in for all of your appointments.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
7
NPS
7
Age 40
1 IVF
1 Egg Freezing
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
Neutral
Neutral
Successful
Hes [Dr. Robert Gustofson] very nice and kind and listens...I also saw Dr barton and both are nice I prefer having a female doctor the number to the clinic made me feel more comfortable and confident in the potential success of IVF wrh my own eggs I'm 39 and have had fibroids and polyps removed and they checked me a lot to be syre they didn't come back...The biller [at CCRM] is not super helpful and needs a lot of reminders
Hes [Dr. Robert Gustofson] very nice and kind and listens...I also saw Dr barton and both are nice I prefer having a female doctor the number to the clinic made me feel more comfortable and confident in the potential success of IVF wrh my own eggs I'm 39 and have had fibroids and polyps removed and they checked me a lot to be syre they didn't come back...The biller [at CCRM] is not super helpful and needs a lot of reminders
How was your experience with Robert Gustofson at CCRM Colorado?
I also saw Dr barton and both are nice I prefer having a female doctor the number to the clinic made me feel more comfortable and confident in the potential success of IVF wrh my own eggs I'm 39 and have had fibroids and polyps removed and they checked me a lot to be syre they didn't come back
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask for what you want
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Hes very nice and kind and listens
Describe your experience with the nursing staff at CCRM Colorado.
Nice caring knowledgeable low turn over rate and kind and attentive nice on the phone too
Describe your experience with CCRM Colorado.
The biller is not super helpful and needs a lot of reminders
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
25000 +
7
Doctor
Robert Gustofson
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 42 - 43
3 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
4 IUI With Other Docs
2 IVF With Other Docs
2 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Gustofson] is a fantastic doctor. I would recommend him to anyone...He is easy to talk to, easy to reach, warm personality but also skilled as a surgeon and doctor. Very knowledgeable about this niche field. Has performed hundreds if not thousands of these procedures....CCRM does a LOT of these procedures and deals with a lot of hard cases....Feel free to ask him any questions you have about any of this process...It's not cheap.
CCRM does a LOT of these procedures and deals with a lot of hard cases....[Nurse] Nicole was extremely positive and organized and fat to respond....He [Dr. Gustofson] is easy to talk to, easy to reach, warm personality but also skilled as a surgeon and doctor. Very knowledgeable about this niche field. Has performed hundreds if not thousands of these procedures...Feel free to ask him any questions you have about any of this process... I would recommend him to anyone.
How was your experience with Robert Gustofson at CCRM Colorado?
He is easy to talk to, easy to reach, warm personality but also skilled as a surgeon and doctor. Very knowledgeable about this niche field. Has performed hundreds if not thousands of these procedures.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Feel free to ask him any questions you have about any of this process
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He is a fantastic doctor. I would recommend him to anyone.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I don't remember sorry
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nicole)
Nicole was extremely positive and organized and fat to respond.
Describe your experience with CCRM Colorado.
CCRM does a LOT of these procedures and deals with a lot of hard cases.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Sorry I don't remember. It's not cheap.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I personally am a huge fan of SET. Do not run the risk of losing multiple embryos in one shot!!!
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Unexplained
South Asian
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gustofson listened and addressed all of our concerns, was aware of our case and history at each consult and never rushed. Always reachable, on-time, and tries his best to make the process easy and comforting. His diagnosis and assessment speaks about his knowledge and skill level. The best doctor I have ever worked with
[CCRM is] Organized, Best lab in the country and highly skilled doctors. They all work like a team. They try their best to accommodate all your requests. Downside- very expensive, lot of testing...Dr. Gustofson listened and addressed all of our concerns, was aware of our case and history at each consult and never rushed. Always reachable, on-time, and tries his best to make the process easy and comfortig. His diagnosis and assessment speaks about his knowledge and skill level. The best doctor I have ever worked with
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
His diagnosis and assessment might sound blunt, but that's what the journey is about - figuring your odds.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson listened and addressed all of our concerns, was aware of our case and history at each consult and never rushed. Always reachable, on-time, and tries his best to make the process easy and comfortig. His diagnosis and assessment speaks about his knowledge and skill level. The best doctor I have ever worked with
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Antagonist protocol, freeze all, split ICSI.
Describe your experience with CCRM Colorado.
Organized, Best lab in the country and highly skilled doctors. They all work like a team. They try their best to accommodate all your requests. Downside- very expensive, lot of testing
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 32 - 34
1 Egg Freezing
Donor Eggs
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $200K - $499K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Gustofson is] very knowledgeable and compassionate. Always willing to answer questions and I never felt rushed. I felt that he was genuinely sad when things did not work out and happy when they did. The Dr would also return my emails personally, very quickly and was always aware of my history. I felt very supported.
I had a nurse personally assigned to me [at CCRM] who always responded to my questions fully and promptly...Sometimes I felt that I had to ask a lot of questions to get information that I thought they should have provided to me upfront.
How was your experience with Robert Gustofson at CCRM Colorado?
Very knowledgable and compassionate. Always willing to answer questions and I never felt rushed. I felt that he was genuinely sad when things did not work out and happy when they did
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask anything that's on your mind. He will always do his best to answer your concerns.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
I had a nurse personally assigned to me who always responded to my questions fully and promptly. The Dr would also return my emails personally, very quickly and was always aware of my history. I felt very supported
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Cindy)
Very experienced. Hard to coordinate some things by email as there were some miscommunications
What specific things went wrong at CCRM Colorado?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at CCRM Colorado.
Sometimes I felt that I had to ask a lot of questions to get information that I thought they should have provided to me upfront
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2010 - 2013, Successful
NPS
10
NPS
10
Age 43 - 46
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
Professor
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Gustafson was kind, professional, patient, and knowledgeable. He never talked down to us and always treated us like our questions or concerns were valid and important. We never felt rushed during appointments....The Louisville offices of CCRM are much smaller and more intimate than the Lone Tree Clinic. The clinic staff is smaller too. I feel that this was a positive because the staff all knew me by name and were very friendly and warm. We had the same people working with us almost every time, so people always knew our history and current situation and we didn't have to worry about telling our story again or about mistakes being made in appointments and procedures.
Dr Gustafson was kind, professional, patient, and knowledgeable. He never talked down to us and always treated us like our questions or concerns were valid and important. We never felt rushed during appointments....The Louisville offices of CCRM are much smaller and more intimate than the Lone Tree Clinic. The clinic staff is smaller too. I feel that this was a positive because the staff all knew me by name and were very friendly and warm. We had the same people working with us almost every time, so people always knew our history and current situation and we didn't have to worry about telling our story again or about mistakes being made in appointments and procedures.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustafson was kind, professional, patient, and knowledgeable. He never talked down to us and always treated us like our questions or concerns were valid and important. We never felt rushed during appointments.
Describe your experience with CCRM Colorado.
The Louisville offices of CCRM are much smaller and more intimate than the Lone Tree Clinic. The clinic staff is smaller too. I feel that this was a positive because the staff all knew me by name and were very friendly and warm. We had the same people working with us almost every time, so people always knew our history and current situation and we didn't have to worry about telling our story again or about mistakes being made in appointments and procedures.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Can't remember
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 32
Male Factor
PCOS
Income $100K - $199K
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
We started with an over the phone consult...Dr Gustofson called exactly on time...Unfortunately our medical records did not get to the office in time. That didn't stop him from doing a very thorough consult with us. He asked so many questions about our past, even questioned concerns I had brought up to OBGYNs for years and no one seemed to care about...felt like we were talking to someone who was dedicated to helping us and actually was listening to everything we had to say.
the people [at CCRM Colorado] I have called to ask questions with or spoke with regarding appointments have been awesome!...Extremely helpful with out of state patients regarding travel, stay, eat, etc...They do a lot more testing initially than I have had before but for all great reasons!...[Dr. Robert Gustofson] asked so many questions about our past, even questioned concerns I had brought up to OBGYNs for years and no one seemed to care about.
How was your experience with Robert Gustofson at CCRM Colorado?
We started with an over the phone consult since we live in MI. Which I was a little nervous about. Dr Gustofson called exactly on time. He was very understanding and explained everything to us. Unfortunately our medical records did not get to the office in time. That didn't stop him from doing a very thorough consult with us. He asked so many questions about our past, even questioned concerns I had brought up to OBGYNs for years and no one seemed to care about. He was very honest with us about a study we had interest in. I would say overall it was an amazing consult. It was just a relief to finally feel like we found the dr that we were going to go through IVF with.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be prepared and open. They do a lot more testing initially than I have had before but for all great reasons!
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
We did an over the phone consult. Dr Gustofson was very friendly, he stayed on the phone with us for over and hour. Since we have been to another clinic in the past and have experience with another dr, my husband and I got off that phone call and actually felt like we were talking to someone who was dedicated to helping us and actually was listening to everything we had to say.
Describe your experience with the nursing staff at CCRM Colorado.
I have only had little contact with some staff since I haven't started treatment yet. But the people I have called to ask questions with or spoke with regarding appointments have been awesome!
Describe your experience with CCRM Colorado.
Strengths--Do a lot more initial testing before you even start a cycle. Do more things when making embryos to give you the best chance at getting the most good embryos. Extremely helpful with out of state patients regarding travel, stay, eat, etc.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
My husband and I have NO insurance coverage so everything will be paid out of pocket. Our initial consult was around $300. The nurses sent me all the information regarding IVF. They even laid out everything that our insurance would cover (basically just some initial blood tests). IVF will cost about $30k with medications.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 37
1 IVF
Income $200K - $499K
2nd of 2 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Gustofson] was available for any questions we may have. His bedside manner and concern for our journey is to be commended. When our first cycle did not end in pregnancy, he was just as sad for us as we were for ourselves...ISCI was used due to my husband's vasectomy reversal. We also did PGS testing of all embryos...He explained the process and what was going on with each of us from what he could tell from all of our testing.
They [nurses at CCRM Colorado] were very informative of any and all communication. They are available to talk to whenever I needed them as well...We got a discount for my husband serving in the military. Overall cost of our cycle was 20K...Weaknesses - They have a lot of patients and if you are not familiar with the IVF process it can seem overwhelming...staff was amazing. They were thorough and positive through the whole process. I understood everything that we were going to be doing.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is amazing. He explained the process and what was going on with each of us from what he could tell from all of our testing. He drew the process out from us and ensured that we fully understood what was happening and what was going to be happening. He was available for any questions we may have. His bedside manner and concern for our journey is to be commended. When our first cycle did not end in pregnancy, he was just as sad for us as we were for ourselves.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Get a consult with Dr. G so that you can tell how great of a doctor that he is and that there is a way even when it may seem hopeless.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The feeling I had in Dr. G and his staff was amazing. They were thorough and positive through the whole process. I understood everything that we were going to be doing.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We did a testosterone antagonist protocol - if I remember correctly. ISCI was used due to my husband's vasectomy reversal. We also did PGS testing of all embryos.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
They were well informed of my cycle and Dr. G's plan for us. They were very informative of any and all communication. They are available to talk to whenever I needed them as well.
Describe your experience with CCRM Colorado.
Strengths - They have the best lab in the country (if not the world). They know the latest practices and protocols. I was for straight forward communication and blunt answers, and once I stated that they knew how to communicate effectively with me while keeping the bedside manner in tact. Weaknesses - They have a lot of patients and if you are not familiar with the IVF process it can seem overwhelming.
Describe your experience with your monitoring appointments at CCRM Colorado.
During the week I made appointments at my clinic that Dr. G was at. If I needed an appointment on the weekend, I had to drive to another clinic to have it done. There was order and never took more time than expected, it worked around my schedule.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We got a discount for my husband serving in the military. Overall cost of our cycle was 20K
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
9
NPS
10
Age 34
European
Ashkenazi Jewish
Graphic Designer
Only Doc Seen
Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gustofson spoke to us for a very long time and warned us that he saw "red flags with shooting rockets" to indicate his concern around my very low AMH levels. Even though my partner and I are not planning to conceive for a few more years, he reassured us that we were doing the right thing by seeing him now, given our cause for concern... outlined all of the possible scenarios to explain my very low AMH level. He came up with a solid testing plan to conduct further analysis. He has been available for any questions I've had throughout the process, and has answered me thoroughly within the same day.
CCRM is well organized, warm and welcoming. they handled my case with great professionalism and I trust them due to their reputation. I am new to this world of infertility, and I feel that they are sensitive to my fears and concerns...my diagnostic tests to determine my fertility complications cost around $1200...Dr. Gustofson spoke to us for a very long time and warned us that he saw "red flags with shooting rockets" to indicate his concern around my very low AMH levels.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson spoke to us for a very long time and warned us that he saw "red flags with shooting rockets" to indicate his concern around my very low AMH levels. Even though my partner and I are not planning to conceive for a few more years, he reassured us that we were doing the right thing by seeing him now, given our cause for concern.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
be open and honest about your lifestyle so he can help you pinpoint ways that you can improve your health.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson spoke to us for a long time and outlined all of the possible scenarios to explain my very low AMH level. He came up with a solid testing plan to conduct further analysis. He has been available for any questions I've had throughout the process, and has answered me thoroughly within the same day.
Describe your experience with CCRM Colorado.
CCRM is well organized, warm and welcoming. they handled my case with great professionalism and I trust them due to their reputation. I am new to this world of infertility, and I feel that they are sensitive to my fears and concerns.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
my diagnostic tests to determine my fertility complications cost around $1200
9
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, 10 Eggs Frozen
NPS
7
NPS
7
Age 38 - 43
1 Egg Freezing
Endometriosis
Uterine Fibroids
European
Income $50K - $99K
Professor
1st of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
I think overall, Dr. G was the right choice for me. However, I had a consult with him recently, where I don’t think he quite understand the implications of endometriosis on IVF...Personable doctor. Clearly busy. I do not think had a particularly educated perspective on endometriosis...Be an advocate for yourself, and use the resources at hand...Around 15 K for egg freezing and additional for storage.
The [CCRM Colorado] location was convenient for me & efficient. My main complaint is that they drastically increased the fee for egg storage. It seems rather awful given that most people will of course pay, but there was no advance notice for the increase...Overall, great [nurses]! It was a little chaotic to have different nurses answering questions...I’m glad it froze my eggs w CCRM. The process was far more challenging than I expected. I think overall, Dr. G was the right choice for me. However, I had a consult with him recently, where I don’t think he quite understand the implications of endometriosis on IVF.
How was your experience with Robert Gustofson at CCRM Colorado?
I’m glad it froze my eggs w CCRM. The process was far more challenging than I expected. I think overall, Dr. G was the right choice for me. However, I had a consult with him recently, where I don’t think he quite understand the implications of endometriosis on IVF.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be an advocate for yourself, and use the resources at hand!
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Personable doctor. Clearly busy. I do not think had a particularly educated perspective on endometriosis.
Describe your experience with the nursing staff at CCRM Colorado.
Overall, great! It was a little chaotic to have different nurses answering questions.
Describe your experience with CCRM Colorado.
The location was convenient for me & efficient. My main complaint is that they drastically increased the fee for egg storage. It seems rather awful given that most people will of course pay, but there was no advance notice for the increase.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Around 15 K for egg freezing and additional for storage.
7
Doctor
Robert Gustofson
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
CCRM Colorado
Louisville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2022, Successful
NPS
10
NPS
10
Age 30
1 IVF
Tubal Blockage
European
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Robert Gustofson]was so caring...listened to everything I had to say and took it all into consideration...had this calming effect and I left every appointment super positive...was straightforward but in a good way...was set on one, but I also didn’t want to transfer more.
[CCRM Colorado] are pretty booked, so if you have dates in mind, be prepared to wait. But if you’re willing to be flexible with the process and have other Drs help (all mine were great) you’re golden...made me feel like all questions were important, and gave me a lot of peace of mind...always responded quickly too.
How was your experience with Robert Gustofson at CCRM Colorado?
He listened to everything I had to say and took it all into consideration. He had this calming effect and I left every appointment super positive. I will 100% go back for our next baby. He was straightforward but in a good way.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Trust the process.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G was so caring.
Describe your experience with your nurse at CCRM Colorado.
I asked some pretty silly questions on the portal, she made me feel like all questions were important, and gave me a lot of peace of mind. They always responded quickly too.
Describe your experience with CCRM Colorado.
They are pretty booked, so if you have dates in mind, be prepared to wait. But if you’re willing to be flexible with the process and have other Drs help (all mine were great) you’re golden. I didn’t wait and although the Dr who did the transfer was great, I would’ve loved Dr. G’s bedside manner.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Medication included about $35k
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He was set on one, but I also didn’t want to transfer more. Which was a good thing because I ended up having a high risk pregnancy.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 32
PCOS
South Asian
Income $500K+
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. G [Dr. Gustofson] is very warm, and genuinely cares about his patients. He always runs on time, listens very well, and provides excellent data when answering questions...He found an underlying issue that was causing PCOS and treated that which then helped me get pregnant. I had seen several other providers and none of them had been able to help me...Treatment for pcos, and then we conceived spontaneously...
They [CCRM Colorado] run on time & are well organized. Arrive 15min before your appointment. Front desk staff is helpful. They give free water bottles if you are nervous or thirsty. It is expensive and they don’t accept many insurance plans, but they are very up front about this...Very kind, responsive, and supportive. She [nurse] was so excited for me when I told her I was pregnant...
How was your experience with Robert Gustofson at CCRM Colorado?
Best doctor out there. He found an underlying issue that was causing PCOS and treated that which then helped me get pregnant. I had seen several other providers and none of them had been able to help me.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask him all your questions!
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G is very warm, and genuinely cares about his patients. He always runs on time, listens very well, and provides excellent data when answering questions.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Treatment for pcos, and then we conceived spontaneously.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annika )
Very kind, responsive, and supportive. She was so excited for me when I told her I was pregnant!
Describe your experience with CCRM Colorado.
They run on time & are well organized. Arrive 15min before your appointment. Front desk staff is helpful. They give free water bottles if you are nervous or thirsty. It is expensive and they don’t accept many insurance plans, but they are very up front about this.
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 38
2 IUI
3 IVF
3 Egg Freezing
Diminished Ovarian Reserve
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We did 3 egg retrievals and embryo banking. We transferred one frozen embryo and are currently pregnant. I can't say enough good things about Dr. G and the nursing staff. Would highly recommend. The IVF process is taxing but I always felt that I understood the process, next steps, and odds for success..
[CCRM Colorado]Clinic staff was good. They have a billing representative available to answer questions. I always felt that I knew what was going on with appointments and billing. Appointments were always kept and I never felt I had to wait around for my appointments, which is very helpful as you do end up having quite a few appointments when you go through IVF!
How was your experience with Robert Gustofson at CCRM Colorado?
We did 3 egg retrievals and embryo banking. We transferred one frozen embryo and are currently pregnant. I can't say enough good things about Dr. G and the nursing staff. Would highly recommend. The IVF process is taxing but I always felt that I understood the process, next steps, and odds for success.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G and the staff is always very friendly! We had great experiences with him, and the nursing staff.
Describe your experience with CCRM Colorado.
Clinic staff was good. They have a billing representative available to answer questions. I always felt that I knew what was going on with appointments and billing. Appointments were always kept and I never felt I had to wait around for my appointments, which is very helpful as you do end up having quite a few appointments when you go through IVF!
10
Doctor
Robert Gustofson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5