Rated 9.3
Strongly recommend: 79%Neutral: 19%Don't recommend: 2%9.3
79% strongly recommend
115 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.4
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.7
7.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
AUC School of Med.
Residency
Staten Island U.
Fellowship
U. of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Robert Hunter II works at

Kentucky Fertility Institute
Rated 9.4
Strongly recommend: 85%Neutral: 9%Don't recommend: 6%9.4

Explore Clinic
Louisville
4612 Chamberlain Ln
Louisville, KY 40241

115 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
3
Age 35 - 36
2 IUI
Tubal Blockage
Income $50K - $99K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I don’t think Dr. Hunter is best suited for the emotionally challenging field of reproductive endocrinology. He did not show adequate empathy, he reminded me frequently of how old I was in an callous way, he didn’t communicate treatment plans well, and when things were clearly not working he didn’t change the protocol or consider how the treatments would affect me cumulatively.
The clinic [Kentucky Fertility Institute] itself is clean and organized and relatively well managed. The prices are high, however, and whoever answers the billing phone is not helpful or nice. Also, it’s almost impossible to get anyone on the phone. All my communication was through voicemail or email. Dr Hunter is very responsive on email, luckily. ... They are impossible to get on the phone, and I often had to call multiple times and leave multiple messages before I got the information I needed. Again, email was better.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I don’t think Dr. Hunter is best suited for the emotionally challenging field of reproductive endocrinology. He did not show adequate empathy, he reminded me frequently of how old I was in an callous way, he didn’t communicate treatment plans well, and when things were clearly not working he didn’t change the protocol or consider how the treatments would affect me cumulatively. The biggest problem was that he left most of the decision making up to me - a patient with zero medical training. We tried for 9 months with letrozole, gonal f, timed intercourse and IUI, without any positive results. Ultimately, I switched to IRH in Cincinnati and was told that for someone with my anatomical issues, IUI and natural pregnancy is highly unlikely to work and would more likely result in ectopic pregnancy than live birth. On top of that, my right ovary is so overstimulated from months of hormones that I’ll need to be on birth control for a while before we can even start the IVF process. The only time I had to ask questions during our visits was the five minutes right after the follicle scan when I was uncomfortable and not wearing pants or underwear, so that didn’t help the communication issues. Also - and this is more of a personal issue - but Dr Hunter has a vanity plate on his car that says “Eggman.” I get the Beatles reference, but it still seems distasteful and a little misogynist for a male fertility doctor.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Get a second opinion if it doesn’t feel right, and don’t wait as long as I did to take that step.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is very clinical and dry. I think he cares about his patients, but there was no warmth in his interactions. Also he spent very little time consulting with us after the initial meeting. I usually left the office confused and with more questions than answers.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
ultrasound monitoring for follicle growth, about 4-5 cycles of letrozole, ovidrel and timed intercourse, 6 or so cycles of letrozole, gonal f, ovidrel and IUI or timed intercourse depending on scan results.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Usually Candy)
Candy was super warm, caring and thorough. She was a great communicator and I often got more comprehensible answers from her than from Dr. Hunter.
Describe your experience with Kentucky Fertility Institute.
The clinic itself is clean and organized and relatively well managed. The prices are high, however, and whoever answers the billing phone is not helpful or nice. Also, it’s almost impossible to get anyone on the phone. All my communication was through voicemail or email. Dr Hunter is very responsive on email, luckily.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
175-225 for an ultrasound, 500 for IUI, medication was 300-600 most months. All self-pay and upfront.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Kentucky Fertility Institute.
They are impossible to get on the phone, and I often had to call multiple times and leave multiple messages before I got the information I needed. Again, email was better.
2
Doctor
Robert Hunter II
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 34
1 IVF
1 Embryo Freezing
Endometriosis
Unexplained
European
Income $50K - $99K
Architect
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hunter is direct, and to the point. But he does balance this with compassion and caring. He does not complicate issues and doesn't overwhelm you with too much info. But any question you do ask, he completes his response with, "what else can i answer for you." So, if you do like a lot of information you can ask as many questions as you want. I tend to want to know the basics but too much information/ alternate options can stress me out. So I do appreciate his balance of information without speculation. There is so much comfort in knowing everything, every part of your procedure, is kept under his roof and his eye.
Carol Powers [at Kentucky Fertility Institute] is a smart RN with a heart full of compassion for her patients. She is so knowledgeable and brings so much warmth and care...$20,000 for a full round of IVF and one FET transfer. This included all labs and $4,000 for genetic testing...You receive clear concise information with caring understanding. It was the first place I went that I felt like they knew my name without looking at my file. And they are not a small operation.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is direct, and to the point. But he does balance this with compassion and caring. He does not complicate issues and doesn't overwhelm you with too much info. But any question you do ask, he completes his response with, "what else can i answer for you." So, if you do like a lot of information you can ask as many questions as you want. I tend to want to know the basics but too much information/ alternate options can stress me out. So I do appreciate his balance of information without speculation. There is so much comfort in knowing everything, every part of your procedure, is kept under his roof and his eye.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would say just know he is extremely intelligent & intellectual Doctor. He is very professional and measured when he speaks. He is confident in himself and his practice. If you trust him like I do, release the process to him. Don't get too bogged down in the details. Let him and his team handle that.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
They know my name at KFI. I would say they are a staff of about 10 people, so they really get to know you. They continuously ask if i have more questions & if they can help with anything. When I say I do not have any more questions they always tell me to call or shoot a quick email if some come up. I love how much they make sure I do not have any more questions or concerns. It is comprehensive & all inclusive. The head nurse you meet on day one is the nurse holding your hand during your egg retrieval and transfer. The operating room is just down the hall.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Because I had spend years with another fertility doctor doing 6 rounds of IUI, Laparoscopic surgery for Endo, and every drug combo you can image, I came to Dr Hunter knowing IVF was where we were heading. He told me he understood if I was done with those treatments and wanted to do IVF. He asked me if that was what I was wanting, and I explained I wanted a second opinion. I also wanted someone who could do everything in house. He said for my age and diagnosis IVF was the best course of action, and he would be happy to do everything in house. Even the egg retrieval.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Carol Powers is a smart RN with a heart full of compassion for her patients. She is so knowledgeable and brings so much warmth and care. She checks my home injection sites to make sure I am not bruising too much, makes sure I do not have any further questions, and tells me to remember the mood swings are not my fault! She reminds me that its all her fault, because she is the one giving me the drugs! She works tirelessly and hard for her patients. She will hold your hand when you need it, and instill strength in you when you are feeling week. You couldn't ask for a better nurse.
Describe your experience with Kentucky Fertility Institute.
I feel like this clinic strikes a good balance between not being too large (10-15 employees?) and impersonal but large enough to do everything in house. As a quieter person I feel like I could get lost in a large clinic. But, I have also had the experience of a smaller clinic outsourcing. If you need to do IVF, I feel like you will have the best experience in town. I never imagined my egg retrieval and FET would be in a private operating room. What a great experience. Especially because my last doctor was going to have to send me to a hospital in a different city for my egg retrieval. They are a young practice, I believe under 5 years, so I know they are growing and expanding their practice. But, I honestly don't see or feel growing pains. It has really been a nice experience. You receive clear concise information with caring understanding. It was the first place I went that I felt like they knew my name without looking at my file. And they are not a small operation.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$20,000 for a full round of IVF and one FET transfer. This included all labs and $4,000 for genetic testing. Each additional transfer is $4,000.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
For my age (under 35) and relative health (Endometriosis / diagnosed) he recommended one egg. He feels it would have a better chance of developing. He said in the end its my choice. The day before my FET I received a call from the nurse confirming which embryo I wanted and if I wanted to stick with one egg. I appreciated the call and confirmation.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Endometriosis
PCOS
Tubal Blockage
Uterine Fibroids
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
10 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hunter always takes the most time to answer all my questions. I never feel rushed in my appointments. He also does not give false hope. I would rather someone give me the real numbers rather than getting my hopes up if my chances are not great.... I have been trying to conceive for over 10 years with no answers. Dr Hunter took over my care after his partner left the practice. We did decide to do IvF after many failed IUI’s. He never forced this on me but felt is was my best option. We did one transfer one embryo that ended in a chemical pregnancy.
I don’t really have anything bad to say about the clinic [Kentucky Fertility Institute]. They are on time clean and professional. The only thing is I would like to know more head of time the cost of procedures sometimes I am a little shocked about paying up front for things.... Carol is the IVF nurse she is available pretty much 24/7. I can email her directly. She helps with medication questions to that last minute freak out on the weekend I don’t know what to do questions.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I have been trying to conceive for over 10 years with no answers. Dr Hunter took over my care after his partner left the practice. We did decide to do IvF after many failed IUI’s. He never forced this on me but felt is was my best option. We did one transfer one embryo that ended in a chemical pregnancy. We were getting ready for another transfer and something showed up on my ultrasound that made him suspicious. We did and HSG and found my tubes were blocked. I then had surgery and had to remove both my tubes and also found endometriosis. I’m thankful for Dr Hunter for finding answers I felt in the past I was blown off when I expressed I could have endometriosis. I fully trust him and think he is really here to help families conceive their dreams.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
He is very smart. He is not the type to hold your hand but he is honest about all things and that is something I totally appreciate. He takes time with you? Never rushes and answers every question fully. You never leave there feeling like darn I should have asked that question!
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter always takes the most time to answer all my questions. I never feel rushed in my appointments. He also does not give false hope. I would rather someone give me the real numbers rather than getting my hopes up if my chances are not great. He is always respectful and really wants to help achieve your dreams
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I had a egg retrieval, one embryo transfer which resulted in a chemical pregnancy. Then a HSG which I also had a few years prior to Dr Hunter and surgery to remove endometriosis and hydrosalpinx
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol is the IVF nurse she is available pretty much 24/7. I can email her directly. She helps with medication questions to that last minute freak out on the weekend I don’t know what to do questions. She also is very compassionate she helped lift my spirit after my chemical pregnancy. Held my hand during transfer and would even sit and pray with you. I’m so thankful for her!
Describe your experience with Kentucky Fertility Institute.
I don’t really have anything bad to say about the clinic. They are on time clean and professional. The only thing is I would like to know more head of time the cost of procedures sometimes I am a little shocked about paying up front for things.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
My cost of IVF was 13,500. I had to pay extra for a saline ultrasound and HSG after my first round was completed. This did not include medicine.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr hunter is focused on a safe pregnancy and delivery. He recommends one embryo transfer for me due to my age and I appreciate his honest opinion and getting a healthy baby to a healthy mommy.
What specific things went wrong at Kentucky Fertility Institute?
  • Scheduled the wrong procedure
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 27
Male Factor
PCOS
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Native American
Income $0 - $49K
4th of 4 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Hunter] looked us in the eye when he spoke, he asked if we had any questions and went over every possible thing he could as a first consult. ... He also is sending my husband to a genetics counselor due to his karotype being slightly abnormal. ... He also did a full blood work panel on me that day as well. He started with this course of action because he wanted to see if there is anything missed on other ultrasounds that another doctor may not have seen.
The clinics [Kentucky Fertility Institute] strengths are that the office is so homey. Their chairs and couches are really comfy, the office is always clean, they offer coffee and drinks on hand in a fridge ready in the lobby. ... The nursing office from the front door to the back office were all completely compassionate. You could tell these women all have a passion for what they do. They are not just there for a paycheck, they genuinely care for every patient.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Robert Hunter was a kind, firm, direct, straight to the point physician. We saw a nurse first in order to have my vitals taken, then we saw Dr.Hunter directly in his office away from everyone else to give us complete privacy. He looked us in the eye when he spoke, he asked if we had any questions and went over every possible thing he could as a first consult.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I give them the advice of just go into the appt with an open mind and heart. I would say to definitely not be nervous about anything, he is a very laid back but direct doctor and he knows his stuff.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I felt like a human because he treated us with respect and talked to us about very facet of our fertility that he could. He discussed with my husband his possible course of action and mine as well and he spoke to us in terms that we could understand.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
So far we have not done any treatments. He has started me on medication to induce a period and ten days after that he will do an ultrasound to look at my uterine lining. He also did a full blood work panel on me that day as well. He started with this course of action because he wanted to see if there is anything missed on other ultrasounds that another doctor may not have seen. He also is sending my husband to a genetics counselor due to his karotype being slightly abnormal.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nursing office from the front door to the back office were all completely compassionate. You could tell these women all have a passion for what they do. They are not just there for a paycheck, they genuinely care for every patient.
Describe your experience with Kentucky Fertility Institute.
The clinics strengths are that the office is so homey. Their chairs and couches are really comfy, the office is always clean, they offer coffee and drinks on hand in a fridge ready in the lobby. The only weakness is that they are so far away from where my husband and I live. Otherwise I love everything about this clinic.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The costs for us are out of pocket due to the fact that we have insurance that they cover.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
We have not discussed this at all yet.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
9
NPS
9
Age 30
1 IVF
1 Embryo Freezing
Endometriosis
Male Factor
Unexplained
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Hunter II] takes a personal and flexible approach to treatment and went outside of the box for us, which is so much better than getting a one size/schedule fits all IVF round like we experienced with our prior fertility doctor...gave us hope after two years of failed fertility treatments, without overpromising anything...responded - in depth, late at night, and almost always the same day if not within a couple hours - directly to me by phone and email to answer any questions and assuage concerns. It was such a relief to have that option during such a stressful and emotional time.
It did take us a while to get in for our initial patient consultation [at Kentucky Fertility Institute] - I want to say 10 weeks, which is actually why we saw another fertility doctor first...Carol, the IVF coordinator and nurse, is absolutely incredible. She is so compassionate, knowledgeable, helpful, experienced, professional, understanding...It was between $25000-$30000 for a full IVF round, including all medications and PGS testing, and likely between $10000- $15000 for a banking round.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very knowledgeable, candid, straightforward and understanding. What we appreciated most was being treated like an individual case - not just a one-size fits all treatment plan that did not work for us on several prior years of treatment. Dr. Hunter gave us hope after two years of failed fertility treatments, without overpromising anything, and was willing to think outside the box when we did not respond "normally" to "traditional" IVF protocol and ended up making our trickiest IVF round the most successful in terms of the number of eupoloid embryos. The other great thing about Dr. Hunter is how accessible he is. I'd never before had a doctor who I could not only email directly, but who also responded - in depth, late at night, and almost always the same day if not within a couple hours - directly to me by phone and email to answer any questions and assuage concerns. It was such a relief to have that option during such a stressful and emotional time.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
It did take us a while to get in for our initial patient consultation - I want to say 10 weeks, which is actually why we saw another fertility doctor first so I would say if you are considering using him, call to request the appointment sooner rather than later. However, once we were patients, we never had trouble getting an appointment or with scheduling, and in many ways this practice is way more flexible than others - they are open on Saturdays for appointments and have come in on Sundays for both appointments and procedures depending on when you/your body/baby needs it. I'd also say don't be afraid to email questions or concerns anytime. Their office is great about getting back to you quickly and thoughtfully, and this made a huge difference this made in my mental state while undergoing treatment.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
We initially saw Dr. Hunter for a second opinion after 2 IVF rounds, and have been very happy with switching to his practice. He takes a personal and flexible approach to treatment and went outside of the box for us, which is so much better than getting a one size/schedule fits all IVF round like we experienced with our prior fertility doctor. Dr. Hunter and his team are also great communicators - responding promptly to emails (same day, late night even, from Dr. Hunter himself!) and calls, which goes a long way when undergoing something as stressful as fertility treatments
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Unlike other fertility clinics I've been to which hold patients to a strict or limited number of stimulation days and medicines, Dr. Hunter will work with you and change course based on your needs. For example, for our first two IVF rounds with another clinic, we did 12 days of stimulation and the retrieval on the 13th day (starting on a Sunday and a retrieval the following Friday), regardless of the fact that many of my eggs were not yet mature or were responding poorly. On our first round with Dr. Hunter (3rd overall), we did 15 days of stimulation and the retrieval on the 17th day (a Sunday!!), and on the second round with Dr. Hunter (4th overall), we did 16 days of stimulation and the retrieval on the 18th day, giving my body extra time to respond appropriately to the medicines. He takes this "we will go when you're body is ready" approach with all his patients, regardless of whether it's on a business day between 8-4.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol, the IVF coordinator and nurse, is absolutely incredible. She is so compassionate, knowledgeable, helpful, experienced, professional, understanding, wats and caring. You can tell she just really cares about her patients.
Describe your experience with Kentucky Fertility Institute.
It did take a long time to get an initial appointment but once you’re a patient it is much easier to get appointments. Also don’t be afraid to email questions as often as you need! It was such a relief to be able to reach out and get answers when things were stressful or I was concerned about something.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
It was between $25000-$30000 for a full IVF round, including all medications and PGS testing, and likely between $10000- $15000 for a banking round. It was cheaper than the same treatment at our first fertility clinic, and the pharmacy recommended by this office was the cheapest fertility pharmacy (and I called at least 7)
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter's preference was to do a single transfer here instead of multiple due to my age (30) and the fact that we'd had one successful eSET with another fertility doctor (miscarried). I did not get the sense he would have objected to transferring two, but we agreed with his recommendation.
9
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2019, Successful
NPS
10
NPS
10
Age 33 - 36
3 IUI
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Hunter used aspirin and progesterone during my attempts to get pregnant...That was for an IUI...truly cares about his patients and wants the best for them. He remains extremely busy, so there are times when the wait to see him may take a bit. After being his patient, I realize that wait is worth it, because he listens, he makes sure all questions are answered, and he wants you to leave satisfied. He holds few doubts in his ability to assist you to your goal. Dr Hunter is great at what he does and I’m lucky I found him.
She [nurse at Kentucky Fertility Institute] made sure I always had the answer I needed and guided me every step of the way...IUI was about $800 (including medicines, injection, and procedure)...The strengths of this clinic are there promptness for appointments, willingness to work weekend hours, flexibility with patient hours, and availability to speak with me. The weakness is the wait could be a bit lengthy at times (not always), but the wait is worth it. Dr Hunter takes very good care of his patients and I have little negative to say about him or his practice.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
As a patient of Dr Robert Hunter’s, I came to him scared, worried, and upset. He calmed me immediately and reassured me that I would be successfully pregnant soon enough. He ran tests and bloodwork and gave very prompt responses. He answered all of my questions with positivity and was very informative. I felt safe being advised by him versus an OB. His clinical advice calmed my nerves and I wound up having a successful pregnancy after four miscarriages. After child #1, I had more issues with fertility and chose to see him again. He did several procedures, pursued more aggressive approaches that I chose, and eventually, got to where I am currently...15 weeks pregnant. I am so fortunate to have found Dr Hunter. There is not a more bittersweet moment than graduating his practice at Kentucky Fertility Institute. Good thing he holds a reunion, so he can meet the babies he assists in getting here. I highly recommend seeing Dr Hunter for any fertility issues or concerns you may have.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would advise a prospective patient to bring a list of questions and any medical history to the table. He will take care of the rest and will listen to you. After the first appointment, he will guide you completely. Although, he is very respectful to your wishes and ultimately, all decisions will be yours. He will provide your options, his recommendations, and all the knowledge you may need! He’s fantastic and so is the environment of the office.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I feel that Dr Hunter truly cares about his patients and wants the best for them. He remains extremely busy, so there are times when the wait to see him may take a bit. After being his patient, I realize that wait is worth it, because he listens, he makes sure all questions are answered, and he wants you to leave satisfied. He holds few doubts in his ability to assist you to your goal. Dr Hunter is great at what he does and I’m lucky I found him.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr Hunter used aspirin and progesterone during my attempts to get pregnant. If I was successful, I would start progesterone when told until I was 10-12 weeks pregnant. I stopped aspirin at that point as well. I also used a couple of fertility medicines prior to injections, but can’t recall which ones. That was for an IUI.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Candy)
Dr Hunter’s nurse, Candy, was extremely busy just like Dr Hunter. But when she was available, she would always return my call to advise me, comfort me, and listen to me. She made sure I always had the answer I needed and guided me every step of the way.
Describe your experience with Kentucky Fertility Institute.
The strengths of this clinic are there promptness for appointments, willingness to work weekend hours, flexibility with patient hours, and availability to speak with me. The weakness is the wait could be a bit lengthy at times (not always), but the wait is worth it. Dr Hunter takes very good care of his patients and I have little negative to say about him or his practice.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The costs were not too overpriced for the circumstances. Insurance covered some at the beginning and when it wasn’t covered, an IUI was about $800 (including medicines, injection, and procedure). Visits varied on pricing depending on what we were doing. And lab work was very reasonable.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
N/a
10
Doctor
Robert Hunter II
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
9
Age 39 - 40
Anovulation
Endometriosis
PCOS
European
Income $100K - $199K
Teacher
2nd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter is very direct, logical, and straightforward. He might strike some people as unemotional, but I think he really cares about his patients...After my first failed embryo transfer with a different doctor who left the practice, I saw Dr. Hunter...I took a few months off...and came back to Dr. Hunter with a request to do a natural cycle FET since I had such adverse side effects to a programmed cycle. He was willing to do it despite it being less predictable and convenient for the clinic. The transfer was successful and I SO appreciated that he listened to my concerns and worked with me on a protocol that reduced the amount of drugs I had to take. I went into the transfer feeling SO much better and it worked!
Carol, the IVF coordinator [at KFI], is awesome! She sends out the protocol emails when she says she will, she responds to questions quickly, and she did a great job teaching me to do my shots despite my terror...Billing issues and how they were handled are my biggest complaints about the clinic...$13,500 for IVF cycle (not including meds, which were about $4500)...There has been a lot of turnover in the office/admin roles, which made it hard to get responses. Despite having to pay for all services in full upfront, I received multiple bills for services and had to contest those bills. I had to leave multiple messages and send multiple emails. Even with trying to follow up each week, it took months to resolve. Super stressful when going through IVF.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I had my egg retrieval and first embryo transfer (which failed) with another doctor at KFI. I saw Dr. Hunter after my previous doctor left the practice. I had additional embryos frozen, so I saw Dr. Hunter for an ERA cycle and another FET cycle. Dr. Hunter was thorough and answered all my questions. He is very factual and realistic. He will be straightforward about your chances, but in a kind way. I liked that he called me with results and was supportive when my ERA results were disappointing. When I needed a break in treatment, I felt welcomed back to the practice when I was ready to try again. I felt Dr. Hunter listened to my concerns, gave me the facts, and let me have a voice in my treatment plan. Our FET with Dr. Hunter was successful and I am currently in my second trimester. After being released to my OB, I miss Dr. Hunter and the personalized care I received from him and his nurses.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very direct, logical, and straightforward. He might strike some people as unemotional, but I think he really cares about his patients. It took me a little while to warm up to him but to be fair to him....I met him for the first time coming off of a failed embryo transfer with another doctor and was skeptical of the fertility industry. Advice: write down questions and bring them with you. Dr. Hunter will answer them all.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very thorough in explaining treatment options. He was very open and responsive to questions and never seemed impatient or rushed when answering questions. I liked that when I was cycling I could email questions to him directly and he would respond quickly. IVF is hard and scary, so it was nice to feel like there were no stupid questions and all my concerns would be addressed if I reached out to him.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
After my first failed embryo transfer with a different doctor who left the practice, I saw Dr. Hunter. Because my previous doctor had recommended an ERA, I asked Dr. Hunter about it and he agreed to do it. I had a horrible time (emotionally and physically) on the Lupron, Estrace, and progesterone, but just toughed it out. When my ERA came back non-receptive and it needed to be repeated with two more days of progesterone, I had a melt down. I did not want to do another HRT cycle. I took a few months off, saw another RE for a second opinion, and came back to Dr. Hunter with a request to do a natural cycle FET since I had such adverse side effects to a programmed cycle. He was willing to do it despite it being less predictable and convenient for the clinic. The transfer was successful and I SO appreciated that he listened to my concerns and worked with me on a protocol that reduced the amount of drugs I had to take. I went into the transfer feeling SO much better and it worked!
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol, the IVF coordinator, is awesome! She sends out the protocol emails when she says she will, she responds to questions quickly, and she did a great job teaching me to do my shots despite my terror. She's the go to for compassionate care. Candy is also great to work with and always has a good attitude. Kathy was always so compassionate and calming when I was getting my blood drawn. Really all the nurses and lab staff were great.
Describe your experience with Kentucky Fertility Institute.
Strengths: They have a great doctor, nursing staff, and lab. I've had several doctors tell me that they would choose Dr. Hunter and Dr. Christensen, the embryologist, if they were in my situation. Weakness: Billing was really frustrating, even as a self-pay patient. There has been a lot of turnover in the office/admin roles, which made it hard to get responses. Despite having to pay for all services in full upfront, I received multiple bills for services and had to contest those bills. I had to leave multiple messages and send multiple emails. Even with trying to follow up each week, it took months to resolve. Super stressful when going through IVF.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$170 office visit/consultation $13,500 for IVF cycle (not including meds, which were about $4500) $4250 for PGS testing $600 for ERA cycle biopsy (not including meds) $4500 for FET (not including meds)
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
He strongly recommended a single embryo transfer for me, and I agreed with him 100%.
What specific things went wrong at Kentucky Fertility Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Kentucky Fertility Institute.
Billing issues and how they were handled are my biggest complaints about the clinic.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 37
2 IUI
Income $0 - $49K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We tried 5 rounds of timed intercourse with trigger shots and letrozole. He [Dr. Robert Hunter] said since there is nothing he can see from ultrasound and imaging stopping me from getting pregnant this was the route to go. We had zero luck. We then tried 1 round of IUI with letrozole and yet again nothing...spoke very snidely and condescending when answering questions as well as going over my medical history. There was also ZERO follow up after each procedure, not even and email. I emailed at 1 point to ask if I was supposed to be the one reaching out after each failed procedure and did not hear back for 2 weeks and got an excuse that the nurse practitioner whom I had never seen in the first place was out of office. When I'd call they were quick to schedule and get payment up front then have me wait an hour for service. But then bill me for that same service I had just paid upfront for.
They never answer the phone [at Kentucky Fertility Institute], so be prepared to leave lots of messages and hope for a callback within a week to schedule or address your medical or billing question. Dont think because you pay upon arrival for service that you wont be billed again for that same service and then sent to collections while they scramble to figure out what they're doing. Billing department is also a nightmare and not even in the same office, they cant access your files, do not return calls, do not have accounts linked to payments or itemized bills, it's an absolute nightmare.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter can be very condescending and non sympathetic. He tends to roll his eyes and no more than you always even if it's not on the topic of fertility. The office also takes paymen the moment you walk in to even be seen, but then Bill's you anyways. When you try to get to the bottom of the billing AND bring in proof of payment receipts printed by their office they tell you to ignore them that it takes 2 billing cycles to correct and then they send you to collections. Very unprofessional. There is also ZERO FOLLOW UP after any procedure. You have to be the one to reach out which I extremely sad considering what your going through and what your paying. All in all this office was a terrible experience and I feel terrible I recommended them at all during my excitement the first few treatments. Reflecting now on my 9 months of unsuccessful treatments and procedures with zero explanation for why as well as the whole billing disaster I would Never recommend this office nor Dr Hunter.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Seek another doctor who is compassionate, follows up, listens to your medical history, changes up procedures when the same one fails multiple times(especially when there is nothing physically wrong with you).
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter spoke very snidely and condescending when answering questions as well as going over my medical history. There was also ZERO follow up after each procedure, not even and email. I emailed at 1 point to ask if I was supposed to be the one reaching out after each failed procedure and did not hear back for 2 weeks and got an excuse that the nurse practitioner whom I had never seen in the first place was out of office. When I'd call they were quick to schedule and get payment up front then have me wait an hour for service. But then bill me for that same service I had just paid upfront for.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We tried 5 rounds of timed intercourse with trigger shots and letrozole. He said since there is nothing he can see from ultrasound and imaging stopping me from getting pregnant this was the route to go. We had zero luck. We then tried 1 round of IUI with letrozole and yet again nothing. I then asked if we could try phamara instead of letrozole and do 1 more round of IUI. Once again we did not have a positive result and at that point sought treatment elsewhere since no other options were even mentioned.
Describe your experience with Kentucky Fertility Institute.
They never answer the phone, so be prepared to leave lots of messages and hope for a callback within a week to schedule or address your medical or billing question. Dont think because you pay upon arrival for service that you wont be billed again for that same service and then sent to collections while they scramble to figure out what they're doing. Billing department is also a nightmare and not even in the same office, they cant access your files, do not return calls, do not have accounts linked to payments or itemized bills, it's an absolute nightmare.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Sperm isolation 225. Ultrasound 175. IUI 500. Inpatient imaging/scope 550.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kentucky Fertility Institute.
I had 3 different surgical procedures through this office. One onsite and one offsite billed through insurance. Both procedures were performed well and played for upfront. When the follow up was scheduled I was told it was just a follow up to go over the results which I had already been emailed. They said it was protocol that I had to physically be seen for the follow up and made me appointments anyways. Upon arrival I was told there was no charge for follow up appointments months later I was villed for these appointments which no one in the office could figure out and then was sent to collections while told to ignore these Bill's that they would drop off after 2 billing cycles. In addition to that I was sent to collections for 25 dollars more than the original charges. Absolutely unacceptable practices.
0
Doctor
Robert Hunter II
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter listened to my concerns, created a plan for me based on my needs, and was always available to answer any questions or respond to any concerns I had. ... My only "issue" with Dr. Hunter is that occasionally he seemed confused by a question I had and why it mattered, ... For my age and history, Dr. Hunter strongly suggested we do a single embryo transfer. Given my height, BMI, and fitness level, Dr. Hunter believed I could handle a twin pregnancy, so he did not completely rule out multiple embryo transfer for our situation.
I had a really great experience with KFI. The only weakness is response time if you call. They do not have a live person answer the phone, and that can result in several days before you hear back. But they are very responsive through patient portal or email. ... They are all very supportive and friendly. They knew my name, encouraged me, and were available to answer any and all questions I had. I felt completely comfortable in their care, and they really helped ease my worries, especially during the egg retrieval.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter clearly cares deeply about his patients. He listens and responds to his patients' concerns, and he is always available to answer questions. He gave me as much information as I needed to understand the process, which was comforting to me. My only "issue" with Dr. Hunter is that occasionally he seemed confused by a question I had and why it mattered, but I think that is because I was a little too google and message board happy. He still always answered my questions and explained why some of my questions did not need to be answered at that time.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Follow his advice--he knows what he's doing and has your best interests at heart. There were some days when I questioned whether I needed to go an extra day on stims given my follicle size, or whether I needed to have another ultrasound, but Dr. Hunter was always spot on in the end.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter listened to my concerns, created a plan for me based on my needs, and was always available to answer any questions or respond to any concerns I had.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I did two rounds of IUI with Dr. Hunter first. In the first round, we did 50 mg(?) of clomid, and that didn't stimulate my follicles enough, so we did 150 the next round which made a huge difference. We got negative pregnancy tests both times, likely in part due to my husband's mild MFI (for morphology). For IVF, I stimmed for 8 days using follistem, menopur, and cetrotide. That resulted in 10 eggs retrieved, 8 fertilized normally, and 4 blasts, all of which were frozen. We transferred one embryo the next cycle, and that resulted in a singleton pregnancy.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
They are all very supportive and friendly. They knew my name, encouraged me, and were available to answer any and all questions I had. I felt completely comfortable in their care, and they really helped ease my worries, especially during the egg retrieval.
Describe your experience with Kentucky Fertility Institute.
I had a really great experience with KFI. The only weakness is response time if you call. They do not have a live person answer the phone, and that can result in several days before you hear back. But they are very responsive through patient portal or email.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
My IVF package was $13500 not including medication but including ICSI and one transfer. Each IUI cost around $1000 total I think, including medication.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
For my age and history, Dr. Hunter strongly suggested we do a single embryo transfer. Given my height, BMI, and fitness level, Dr. Hunter believed I could handle a twin pregnancy, so he did not completely rule out multiple embryo transfer for our situation. However, he explained that each embryo has a higher chance in resulting in pregnancy in my situation if you do a single embryo transfer.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 29 - 30
1 IVF
Unexplained
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Hunter takes the time to listen and thoroughly answer questions. He is direct with expectations but tempered with compassion. You feel totally in control throughout the process, just with a really smart guide to help plot your course... Initially the treatment strategy was just to induce ovulation (I didn’t have regular cycles) and pair it with timed intercourse since my husband had no issues with sperm. We failed to get a positive result and in between cycles ended up with a large ovarian cyst that needed to be removed which was done so quickly and fairly easily with no complications via laparoscopic surgery by Dr. Hunter. Prior to the rounds of clomid and femara I underwent an HSG to make sure my tubes were clear and also had a polyp removed from my uterus. After the failed rounds of clomid and femara and cyst we decided to move on to IVF because I was nervous about more cysts recquiring surgery. We did an egg retrieval after a fairly aggressive stims cycle and planned for a frozen transfer of a day 5 embryo. We opted for frozen versus fresh cycle because of my age I was more at risk to be a high responder and develop OHSS. We retrieved 14 eggs and ended up with 3 day 5 embryos (2aa grade). We did two frozen transfers 1 resulting in a negative test and another where we transferred the remaining two and one implanted but didn’t make it past 6 weeks. We are now considering another round of IVF with PGS testing to ensure we have quality embryos and are doing a saline ultrasound to make sure my uterus still looks clean.
The clinic [KY Fertility Institute] is clean, comfortable, and welcoming. We have rarely ever had to wait more than 15-20 minutes to go back for labs or ultrasound or to see the doctor. Overall it is a very nice facility and easy to navigate and get to.... Carol is everything you need in an ivf care coordinator— efficient, warm and compassionate, encouraging and an amazing advocate and cheerleader.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter takes the time to listen and thoroughly answer questions. He is direct with expectations but tempered with compassion. You feel totally in control throughout the process, just with a really smart guide to help plot your course.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Come with questions and listen to your gut.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Calls you directly to discuss results, quick to respond to email questions, personalized care, etc
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Initially the treatment strategy was just to induce ovulation (I didn’t have regular cycles) and pair it with timed intercourse since my husband had no issues with sperm. We failed to get a positive result and in between cycles ended up with a large ovarian cyst that needed to be removed which was done so quickly and fairly easily with no complications via laparoscopic surgery by Dr. Hunter. Prior to the rounds of clomid and femara I underwent an HSG to make sure my tubes were clear and also had a polyp removed from my uterus. After the failed rounds of clomid and femara and cyst we decided to move on to IVF because I was nervous about more cysts recquiring surgery. We did an egg retrieval after a fairly aggressive stims cycle and planned for a frozen transfer of a day 5 embryo. We opted for frozen versus fresh cycle because of my age I was more at risk to be a high responder and develop OHSS. We retrieved 14 eggs and ended up with 3 day 5 embryos (2aa grade). We did two frozen transfers 1 resulting in a negative test and another where we transferred the remaining two and one implanted but didn’t make it past 6 weeks. We are now considering another round of IVF with PGS testing to ensure we have quality embryos and are doing a saline ultrasound to make sure my uterus still looks clean.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Carol is everything you need in an ivf care coordinator— efficient, warm and compassionate, encouraging and an amazing advocate and cheerleader.
Describe your experience with Kentucky Fertility Institute.
The clinic is clean, comfortable, and welcoming. We have rarely ever had to wait more than 15-20 minutes to go back for labs or ultrasound or to see the doctor. Overall it is a very nice facility and easy to navigate and get to.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
PGS was outsourced and runs about $5k A full IVF cycle— egg retrieval + fresh embryo transfer and all the monitoring, blood tests, labs, etc out of pocket is about $13k and split between the lab and the KY fertility institute. Plus and additional $600 for anesthesia for egg retrieval. A FET is about $4,500 Medication for an IVF cycle runs between $3,800 and 6k and is not included in the package price of 13k
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
To my knowledge KY Fertility Institute has never had a case of multiple gestation more than twins and would prefer to keep it that way. Their goal is a safe and healthy pregnancy, which generally means one. They present all the facts and figures and in most cases recommend a single embryo transfer but in certain cases will support transferring two as we did for our last frozen embryo transfer.
9
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
1 Egg Freezing
1 Embryo Freezing
Male Factor
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He took his time to review all of our information prior to meeting with us. He was very up front and prepared with all the information regarding us trying another IVF cycle. I am personally employed in women's health and not once did I feel like Dr. Hunter assumed I already knew something. He treated me with the utmost respect and explained everything as though it was the 1st time we had gone though treatments.
We got daily calls [from Kentucky Fertility Institute] with updates on the embryos progress. In the end we had 2 embryos that made it to the blast stage and were frozen. Next we waited to get my hormones and uterus regulated and in optimal condition to accept the frozen embryos. We then had both embryos transferred and followed up I believe a week later for a blood pregnancy test which was positive!
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
We absolutely loved Dr. Hunter. He took his time to review all of our information prior to meeting with us. He was very up front and prepared with all the information regarding us trying another IVF cycle. I am personally employed in women's health and not once did I feel like Dr. Hunter assumed I already knew something. He treated me with the utmost respect and explained everything as though it was the 1st time we had gone though treatments. He was always available and quickly returned after hours calls. He is a fantastic doctor and I would and even have referred one of my good friends to. If in the future my husband and I decide to further expand our family we will most definitely being going back to see Dr. Hunter.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
As lots of questions and be involved in your care. Dr. Hunter is very knowledgeable in his field and can answer all questions.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
After coming from a different office that resulted in a failed IVF cycle, Dr. Hunter made sure to make us feel confident in trying again to achieve our dream of starting a family. He presented us with all the information, talked to us specifically about our situation and was always available to conference with if any new questions arose. He made us feel very welcome at his practice and comfortable with our decision to try again after a failed cycle.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We did a IVF cycle. It started with a sperm retrieval from my husband due to make infertility factor. The retrieval was done through a local urologist. Next we did a follicle stimulation cycle for me. This included 8 days of stimulation drugs with frequent ultrasounds to measure follicle growth. After the stimulation 7 eggs were retrieved, fertilized with my husband's sperm and incubated to grow for up to 6 days. We got daily calls with updates on the embryos progress. In the end we had 2 embryos that made it to the blast stage and were frozen. Next we waited to get my hormones and uterus regulated and in optimal condition to accept the frozen embryos. We then had both embryos transferred and followed up I believe a week later for a blood pregnancy test which was positive! We are now expecting twins due Nov 2018!
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
The nurse coordinator was more involved in my care behind the scene. She would send me email updates with lab results and medication changes. She also scheduled all of my follow up appointments based on what we needed to do next in the process. I didn't speak with her much in person, but when I did she was very helpful
Describe your experience with Kentucky Fertility Institute.
This is a very strong practice that is up and coming. They really have it all in 1 place. Male and female infertility testing, lab, diagnostics, embryology lab, frozen storage, just everything. It is nice and gives you peace of mind knowing everything is in 1 place
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The total cost for retrievals, medications and transfers we spent around $15,000. This office accepts insurance and did file claims for consolations and some lab work with insurance. Many other procedures in IVF an non covered by insurance. They offered a military discount to us since my husband is active duty. They also had financing options as well as medication discount plans that were very beneficial in reducing costs on some of the high priced stimulation drugs.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter recommended that we only transfer 1 of our 2 embryos, but after discussing with him the fact that we already had 1 failed cycle and only 2 embryos we all agreed that transferring 2 would be a good option for us. We did discuss all of the risks associated with a possible multiple order pregnancy resulting from this transfer and felt comfortable with our decision.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
4 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I have had to go in for weekend appointments [with Dr. Hunter]. He has never seemed bothered by me bothering him on weekends. He is always patient and kind. He always asks if I have any questions or concerns to ensure that we are all on the same page. And, on more than one occasion he has offered to meet with me in his office to discuss future treatment...very understanding and will not continue to do treatments that aren’t working. He will make appropriate changes to the plan of care to help reach the final goal of pregnancy.
Whenever I have had to leave messages for nursing staff [at Kentucky Fertility Institute] to inquire about my care they are always prompt to respond and willing to answer any questions or address any concerns...The clinic is very clean and welcoming. They are also very prompt with care as I have rarely had to wait long to be called back for an appointment. After a couple visits the staff knew me by name when I would arrive for an appointment, giving that extra personal feel.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is always available when I need to get in to see him. I have had to call the weekend on call team more than once and I have had to go in for weekend appointments. He has never seemed bothered by me bothering him on weekends. He is always patient and kind. He always asks if I have any questions or concerns to ensure that we are all on the same page. And, on more than one occasion he has offered to meet with me in his office to discuss future treatment.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is very understanding and will not continue to do treatments that aren’t working. He will make appropriate changes to the plan of care to help reach the final goal of pregnancy.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I feel like Dr Hunter and his staff really care about me. Everyone in the office is kind and every time I’m in for an appointment or procedure I feel as if I were to want to discuss where I am in my treatment or make any changes it would be welcome.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
My infertility is unexplained as no diagnosis could be found with either myself or my husband. My only issue was a short luteal phase. Dr Hunter felt that I would respond better with letrozole as opposed to clomid. We did 4 timed intercourse attempts with letrozole, ovidrel trigger shot for ovulation, and progesterone suppositories after ovulation. When those attempts failed we moved on to iui. Same medications, but iui as opposed to timed intercourse. I’ve now had 4 iui’s and am a week away from finding out if the 4th time was the charm.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Angie)
Nursing is very caring and understanding. Whenever I have had to leave messages for nursing staff to inquire about my care they are always prompt to respond and willing to answer any questions or address any concerns.
Describe your experience with Kentucky Fertility Institute.
The clinic is very clean and welcoming. They are also very prompt with care as I have rarely had to wait long to be called back for an appointment. After a couple visits the staff knew me by name when I would arrive for an appointment, giving that extra personal feel.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
IUI’s have been $500 per attempt. Monthly ultrasounds to assess follicle growth have sometimes been covered by insurance, but not always. When I have done self pay for those, they have been $175. Other than that, I have just had to pay prescription co pays for my medications.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kentucky Fertility Institute.
On my last cycle I had a nurse who doesn’t usually manage my care that I spoke to. I take my medication on cycle days 3-7. I called on day 1. On day 2 I had to call to make a second request for my medication. At this time she called in the script.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
6
Age 33
Unexplained
Accountant
2nd of 2 Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
He takes a lot of time to explain his treatment plan to make sure you understand everything. He always asks if you have questions and will take as much time as needed to answer your questions. I have emailed him directly on one occasion and he responded within 2 minutes, which was incredibly impressive.... Dr. Hunter has been very knowledgeable, friendly and patient. Sometimes his answers are too long and I'm worried to ask additional questions, as the visit may take longer than I have time for.
The wait time at this clinic [Kentucky Fertility Institute] is outrageous. Every visit I have been to so far (approx 6) I have waited 30 min in the waiting room. I have started showing up 15 min late for appointments so I only have to wait 15 min. The scheduling should be adjusted so patients are not scheduled so close together to correct this wait time. Dr. Hunter is very thorough and takes the time to answer all your questions, which I appreciate, but this should be taken into consideration when scheduling patients.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I'm currently still in treatment, so I can't give too many specifics. However, so far Dr. Hunter has been very knowledgeable, friendly and patient. Sometimes his answers are too long and I'm worried to ask additional questions, as the visit may take longer than I have time for. He is very thorough. I have confidence I will be successful with Dr. Hunter
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Be patient with the process because Dr. Hunter will not rush anything. (The treatment plan, the visits, the start of IVF, etc).
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
He takes a lot of time to explain his treatment plan to make sure you understand everything. He always asks if you have questions and will take as much time as needed to answer your questions. I have emailed him directly on one occasion and he responded within 2 minutes, which was incredibly impressive. There are only two doctors at the practice, but one is always on call and will answer phone calls to ensure you get the answers you need.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
I am at the beginning of treatment, but so far, the nurse has been very responsive to emails/phone calls. She is organized and made sure I understood the injection calendar.
Describe your experience with Kentucky Fertility Institute.
The wait time at this clinic is outrageous. Every visit I have been to so far (approx 6) I have waited 30 min in the waiting room. I have started showing up 15 min late for appointments so I only have to wait 15 min. The scheduling should be adjusted so patients are not scheduled so close together to correct this wait time. Dr. Hunter is very thorough and takes the time to answer all your questions, which I appreciate, but this should be taken into consideration when scheduling patients.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
With my insurance, one round of IVF was approx $3,500, plus prescription meds, which is much more expensive than when I saw a doctor in a neighboring state.
8
Doctor
Robert Hunter II
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
6
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
2 Egg Freezing
2 Embryo Freezing
Unexplained
European
Income $100K - $199K
Operations
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hunter has always given a very clear outlook on what the plan was and what to expect. He has done everything he can to put our minds at ease and prepare us for treatment. His accessibility and casual yet perfessional demeanor puts him above all others on our list... Dr Hunter is always available and has done many after hours calls and emails. He makes the process so much less stressful.... My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
Overall Kentucky Fertility Treatment is a great facility and has excellent customer service. The only weakness is the task of getting a phone call answered but they always use their system to give a quick return call... Dr Hunter and his team make you feel like family.... The team at Kentucky Fertility is above and beyond what any customer based business should be. My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
How was your experience with Robert Hunter II at University of Louisville Women's Healthcare (closed)?
Dr Hunter has always given a very clear outlook on what the plan was and what to expect. He has done everything he can to put our minds at ease and prepare us for treatment. His accessibility and casual yet perfessional demeanor puts him above all others on our list
What's one piece of advice would you give a prospective patient of Robert Hunter II at University of Louisville Women's Healthcare (closed)?
Have a good list of questions and concerns. I would take notes as he will give a great deal of insight. He will always be available and is very much a man of his word
During treatment, were you treated like a number or a human with Robert Hunter II at University of Louisville Women's Healthcare (closed)?
Dr Hunter and his team make you feel like family. They answer questions give great guidance for you and not to make a dollar. Dr Hunter is always available and has done many after hours calls and emails. He makes the process so much less stressful. The team at Kentucky Fertility is above and beyond what any customer based business should be. My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
Describe the protocols Robert Hunter II used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
We used a standard IVF protocol. Dr Hunter, Nurse Powers and Dr Christiansen worked to get a schedule that work for use and a variety of pharmacys to get use the best deal.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Carol Power)
Carol is like that family friend you always called aunt Carol. She is so great and puts us first and is very personable
Describe your experience with University of Louisville Women's Healthcare (closed).
Overall Kentucky Fertility Treatment is a great facility and has excellent customer service. The only weakness is the task of getting a phone call answered but they always use their system to give a quick return call
Describe the costs associated with your care under Robert Hunter II at University of Louisville Women's Healthcare (closed).
Kentucky Fertility Institute work very well to meet our financial needs. They presxreenwd our insurance and worked through our options
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare (closed).
Dr Hunter explained with our age and health single transfer would give us the best results
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 33 - 34
4 Fertility Medications
Unexplained
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My experience with Dr. Hunter began with a consultation and a review of my reproductive/gynecological history to date. From there, we scheduled an hsg test, followed by a monthly drug regimen. Dr. Hunter is great at answering questions, showed compassion regarding the ectopic pregnancy I experience before beginning treatments with his office, and makes himself as available as possible to his patients.... I take Ovidrel on days 3 through 7 of my cycle.
At Kentucky Fertility Institute, I am greeted by name when I walk through the door.... The clinic is clean, comfortable, and welcoming. The administrative side of the clinic is usually efficient, and I've never had issues scheduling an appointment.... The nursing staff are incredibly kind, friendly, and compassionate. They are also knowledgeable and helpful with questions.... Ultrasounds are $175. Total cost of medications per month is about $110 - $115, with the trigger shot being the most expensive (about $80 per shot).
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
My experience with Dr. Hunter began with a consultation and a review of my reproductive/gynecological history to date. From there, we scheduled an hsg test, followed by a monthly drug regimen. Dr. Hunter is great at answering questions, showed compassion regarding the ectopic pregnancy I experience before beginning treatments with his office, and makes himself as available as possible to his patients.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don't be afraid to ask questions. While he tries to be thorough, there can be a lot to cover during any given appointment. He is also great with email follow-up if you think of questions after your appointment.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
At Kentucky Fertility Institute, I am greeted by name when I walk through the door. The nurses and Dr. Hunter are incredibly kind, patient, and supportive. I feel listened to, and I feel they go above and beyond to answer my questions and address my concerns.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I am still in treatment with Dr. Hunter. During any given cycle, I take Ovidrel on days 3 through 7 of my cycle. I go in for an ultrasound between days 11 and 13, followed by a trigger shot and a daily dose of Progesterone for the next two weeks or until the start of my next cycle. The rationale for this treatment is based on other testing I've had done - my hsg was normal, my thyroid levels are normal, my testosterone levels are a bit high, etc. I'd also noticed that I tend to ovulate a bit late in my cycle naturally. My husband also had a sperm analysis, which came back normal as well.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nursing staff are incredibly kind, friendly, and compassionate. They are also knowledgeable and helpful with questions.
Describe your experience with Kentucky Fertility Institute.
The clinic is clean, comfortable, and welcoming. The administrative side of the clinic is usually efficient, and I've never had issues scheduling an appointment. The only downside for me is their location (not exactly close to my home or office), but the clinic's pros far outweigh this minor inconvenience.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Ultrasounds are $175. Total cost of medications per month is about $110 - $115, with the trigger shot being the most expensive (about $80 per shot). We are considering IUI as our next step; the office quoted this treatment at $500 per cycle.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
n/a
9
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
9
NPS
9
Age 32 - 34
5 Fertility Medications
Anovulation
PCOS
Tubal Blockage
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Hunter is patient and calmly answers all questions we have. He explains treatment options and potential risks. He is very easy to get in touch with and Is personable and supportive. He answers after hours when needed.... I came to the clinic with pcos and past treatment of clomid and Letrozole. Because I was unsure if I ever ovulated in the past (unable to be sure by home tests), it was decided we would do Letrozole with trigger shots and monitored ovulation and timed intercourse.
KFI is great. Everyone at the clinic is caring and kind. They always remember my name and give great, personalized care.... The nursing staff at KFI are very compassionate. They are personable and answer questions.... My consultation was free. I had a hysteopscopy and D&C so I owed for that to hit my insurance deductible. I paid for bloodwork. I paid what my insurance didn’t cover for ultrasounds and HSG. I paid out of pocket for trigger shot each month and paid copay for Letrozole
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is patient and calmly answers all questions we have. He explains treatment options and potential risks. He is very easy to get in touch with and Is personable and supportive. He answers after hours when needed.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would say come ready with you questions and he will be happy to answer them and to explain the process of treatment. I would suggest asking for details of bloodwork.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter treated my husband and I like humans. He is very personable, explains everything thoroughly and answers all our questions in a respectful and understanding manner.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I came to the clinic with pcos and past treatment of clomid and Letrozole. Because I was unsure if I ever ovulated in the past (unable to be sure by home tests), it was decided we would do Letrozole with trigger shots and monitored ovulation and timed intercourse. First a hystroscopy was completed due to past hyperplasia. Then I came in monthly to get ultrasounds to check my lining and follicles before taking the trigger shot. After 5 to 6 months of negative pregnancy tests, I did a HSG test. It showed that I had both follopian tubes blocked from the center out. It was recommend that our current treatment stop and we move either to IVF or laparoscopy surgery. We plan to move to IVF soon
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nursing staff at KFI are very compassionate. They are personable and answer questions.
Describe your experience with Kentucky Fertility Institute.
KFI is great. Everyone at the clinic is caring and kind. They always remember my name and give great, personalized care. Angie at the front desk is always great and is discreet and kind about any billing or Lyme my needed. All the staff put the patients first
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
My consultation was free. I had a hysteopscopy and D&C so I owed for that to hit my insurance deductible. I paid for bloodwork. I paid what my insurance didn’t cover for ultrasounds and HSG. I paid out of pocket for trigger shot each month and paid copay for Letrozole
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Have not experienced that yet
9
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 22 - 23
2 IUI
Endometriosis
Male Factor
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
When I first met with Dr Hunter I was relieved to know that someone truly cared about what I was going through and took me seriously. He was great at spending time to understand my particular situation and what my overall goals are.... He responds very quickly to messages and will even call after hours if needed to make sure that I am not having to wait on test results any longer than I have to.... I was diagnosed with endometriosis by my obgyn and after 6 months of being unable to conceive
I have enjoyed every aspect of this clinic [Kentucky Fertility Institute]. The front desk coordinator Angie is so positive and helpful. She is always smiling and is very knowledgeable. The staff as a whole are all so friendly and welcoming, always smiling, and calling me by name as soon as I walk through the door. The facility is clean, quiet, comforting, and you can tell the equipment is state of the art.... My husband had a repeat semen analysis done and was supposed to have an extra, more in depth test ordered to be performed on his sample
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
When I first met with Dr Hunter I was relieved to know that someone truly cared about what I was going through and took me seriously. He was great at spending time to understand my particular situation and what my overall goals are. He always fully explains all options and does not push me towards one or another. He explains risks and benefits of all options and allows me and my husband to make the choice on what works best for us. He is great about giving honest, direct feedback and suggestions. Some may see his directness as a negative; however, I appreciate that he does not try to sugar coat anything or give false hope. He is very knowledgeable about success rates and how each treatment is likely to respond to our particular situation. He responds very quickly to messages and will even call after hours if needed to make sure that I am not having to wait on test results any longer than I have to. So to sum up our journey so far....I was diagnosed with endometriosis by my obgyn and after 6 months of being unable to conceive, I decided to meet with Dr Hunter for a consultation. He immediately took all of my concerns into consideration. He began with lab work and a HSG. The lab work revealed some thyroid and vitamin imbalances that were easily treated as well as some genetic conditions that I was a carrier of. He thoroughly explained what each condition was, the prevalence of it, and what our odds were of passing it on to our child. He discussed this is great detail until we felt comfortable. In trying to do the HSG he discovered that I had cervical stenosis from scar tissue and he was not able to advance the catheter all the way through my cervix to perform the procedure. We then decided to proceed with a hysteroscopy to clear the scar tissue and examine the inside of my uterus. The procedure went well and we felt ready to move forward. Initially my husband also had a semen analysis done which showed poor sperm parameters across the board. It was repeated a couple months later and again it was poor. We decided to proceed with low dose Clomid and an IUI to see what would happen. When I went in for my follicle scan before the IUI we discovered that my body responded too well to the clomid (producing 6-8 mature follicles) and our IUI was cancelled for fear of multiple follicles being fertilized. He then switched me to low dose Letrozole. We had a much more controlled outcome with that, only 2 mature follicles. This time we decided to use the trigger shot Ovidrel to trigger ovulation. When we went to have the IUI done a few days later, my husbands sperm count was once again low and all parameters poor. We proceeded anyway after being cautioned by Dr Hunter that the chances of success were poor. We were unsuccessful and at that point we were referred to a reproductive urologist for my husband to be evaluated further. It was discovered that he has varicoceles and the doctor placed him on FertilAid vitamins to see if there were any improvements. About a month or two later, we decided to try to Letrozole and IUI again. Again I produced 2 mature follicles. I used ovulation test strips, ovulated on my own and when we went for our IUI we were surprised to find that his sperm count had improved significantly to 13 million. We were hopeful but unfortunately this too was unsuccessful. We decided to take a few months off from fertility treatments and are now currently working with Dr Hunter to determine what the best next step is for us as I feel as though my endometriosis has gotten worse due to spotting before starting my period and very painful ovulation. He validated my concerns and discussed multiple options for us. He explained why each once is reasonable and also the cons for each one. My husband and I are now currently discussing what we feel is best. He has been so great throughout this whole process and is very understanding of our concerns. He is very positive about our situation while maintaining realistic goals and expectations. I am so pleased by our care so far with Dr Hunter and would certinatly recommend him to anyone experiencing fertility related issues.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Keep an open mind. Dr Hunter is great about giving multiple options about treatments, testing, surgeries, etc and talking you through them step by step. There are things that I never thought would have been a part of my journey but after hearing the risks and benefits and all my options, I have learned that this process has a lot of ups and downs and a lot of surprises so be prepared to stand up for what you want, trust your doctor, but keep an open mind as well because there are things throughout this journey that you don’t consider or you need to think about it a different way and Dr Hunter is great at facilitating that.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
From the moment I walked in to the office, I was greeted by name and with a smile and made to feel very welcomed. Dr. Hunter refers to both me and my husband by name (rather than just “your husband”) and always greets us with a hand shake. He remembers details such as treatment/outcomes that we have had in the past and what I do for a living. It is very refreshing to feel like the staff in general truly care about you as a person and not just you as the patient.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
The plan for my first treatment cycle was the lowest dose clomid to help produce more mature follicles with a trigger ovulation shot (Ovidrel) and IUI. When I went for my pre-IUI ultrasound, I had produced 6-8 mature follicles and the IUI was cancelled for fear of fertilizing multiple follicles. I was then switched to the lowest does Letrozole to try to control my ovaries’ response. I went in for a follicle scan and had produced 2 mature follicles but they were still a little small so a few days later we repeated the scan and it was determined that they were large enough to use the ovulation trigger shot and proceed with IUI a couple days later. When we went in for our IUI, my husband’s sperm parameters were very poor but we proceeded anyway although Dr Hunter cautioned us of the likely negative outcome. Unfortunately we were not successful and after seeking treatment for my husband’s low sperm count we decided to do the Letrozole and IUI again. This time at my follicle scan I had 2 mature follicles again and was told when to take my trigger shot unless I got a positive ovulation test before then which I did. So we did the IUI the next day with significantly improved sperm count and motility. We were able to use 13 million compared to the previous 1 million in our previous cycle. Unfortunately that cycle was unsuccessful as well and we are currently in the process of deciding how we want to proceed for our next cycle.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Stacey Nalley)
Stacey has welcomed me at every appointment with the exception of one. She is the one who always takes me to my room and assists Dr Hunter or is present with him during exams. She is always smiling and has such a positive attitude. She remembers little details about me such as if I do something different with my hair or asks how school is going. That makes me feel like she truly cares about me as a person. She cheers me on, comforts me, and provides tissues when I need them. I appreciate all that she does and I think she is a great partner to Dr Hunter.
Describe your experience with Kentucky Fertility Institute.
I have enjoyed every aspect of this clinic. The front desk coordinator Angie is so positive and helpful. She is always smiling and is very knowledgeable. The staff as a whole are all so friendly and welcoming, always smiling, and calling me by name as soon as I walk through the door. The facility is clean, quiet, comforting, and you can tell the equipment is state of the art. I like that Dr Hunter meets with me in his office when we need to have a lengthy conversation instead of in an exam room. The staff is great at respecting privacy. They offer free coffee and drinks in the waiting room which sometimes is the little pick-me-up that you need. I appreciate how organized they are and how everything seems to run smoothly. Overall I am very pleased with KFI.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Unfortunately my insurance doesn’t cover any fertility treatments or appointments and only some medications. The Clomid and Letrozole were covered by insurance costing about $10 for each. Each IUI cost about $500 excluding medications and follicle scans. The trigger shot costs roughly $140. The hysteroscopy procedure costed about $900. I believe the semen analysis costs somewhere between $100-150. Once all this was paid for I believe I owe somewhere between $1200-2000 out of pocket for visits and ultrasounds.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kentucky Fertility Institute.
My husband had a repeat semen analysis done and was supposed to have an extra, more in depth test ordered to be performed on his sample however, it was not ordered so only the regular semen analysis was performed. The staff apologized and we were offered to come in and do the test again free of charge. It ended up not being a big deal at all. I did appreciate that they immediately apologized and did the right thing by offering to do it for free due to their error.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 36 - 37
1 IUI
Male Factor
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter explained our options really clearly. He was very easy to reach with questions and gave honest, direct answers. He made my husband and me feel like we made the best choice in working with him... He gave me clear options. He made us feel so at ease. He greeted me with a handshake at the start of each appointment. He always closed with a meeting in his office to answer any questions. He made you feel like he was really available for discussing next steps and questions. He always returned phone calls, never leaving that up to his staff.
[Kentucky Fertility Institute has a] Convenient location, clean, modern, wonderful amenities like good reading materials, beverages, etc.. You are almost always greeted by name and if they were delayed you were alerted to this. They were all so friendly.... I loved Stacy! [a nurse] She is so warm and makes you feel so relaxed. She remembers things about who you are as a person which always makes you feel like a "human" and "not a number". I loved that Stacy was always with Dr. Hunter, I felt like both were a steady presence during this journey.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter understood my previous negative experiences with the other clinic and he completely changed my opinion of the process. He gave me clear options. He made us feel so at ease. He greeted me with a handshake at the start of each appointment. He always closed with a meeting in his office to answer any questions. He made you feel like he was really available for discussing next steps and questions. He always returned phone calls, never leaving that up to his staff.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don't give up. He will explain your options and you should discuss with him what could work best for your situation. Don't go in assuming what you've been told before is what is best.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter explained our options really clearly. He was very easy to reach with questions and gave honest, direct answers. He made my husband and me feel like we made the best choice in working with him.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We used Clomid, opposed to Letrozole b/c he felt like that would be ideal for my case. I had been on Letrozole with former clinic. I came in for follicle ultrasound and he chose to wait an extra day for my IUI in order to grow more follicles.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Stacy)
I loved Stacy! She is so warm and makes you feel so relaxed. She remembers things about who you are as a person which always makes you feel like a "human" and "not a number". I loved that Stacy was always with Dr. Hunter, I felt like both were a steady presence during this journey.
Describe your experience with Kentucky Fertility Institute.
Convenient location, clean, modern, wonderful amenities like good reading materials, beverages, etc.. You are almost always greeted by name and if they were delayed you were alerted to this. They were all so friendly.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$500 for IUI, $125-$150 for Semen Analysis, $150 for Ulrasound
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
Diminished Ovarian Reserve
Male Factor
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter took a while to warm up to us, but once he did he understood how best to give us the facts of our case and our treatment options. He also called us with results more often than he had his staff make the calls...We appreciated that Dr. Hunter took the health and safety of the mother into account and only transferred one embryo per transfer cycle... is a numbers person and thus at first, it took time for us to establish rapport. However, as we moved forward with our process he really did warm up and was willing to give us the facts while treating us like people...
They [Kentucky Fertility Institute has] a really nice facility and a caring staff. Dr. Hunter really knows what he's doing and is willing to take the time to explain everything to you. The nursing staff is great and works as a good team...All of the nursing staff knew me and greeted me every time. They were willing to laugh with us when things didn't always go perfectly (I'm a really hard blood draw)...We only had one result that wasn't given to us in a timely fashion because there was a misunderstanding with the staff as to who would be calling us. Dr. Hunter personally called and apologized and said that they have addressed the issue so that it won't ever happen again.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is a numbers person and thus at first, it took time for us to establish rapport. However, as we moved forward with our process he really did warm up and was willing to give us the facts while treating us like people.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Give him a bit of time to warm up to you.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter took a while to warm up to us, but once he did he understood how best to give us the facts of our case and our treatment options. He also called us with results more often than he had his staff make the calls.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr. Hunter had me on CQ10, DHEA, and a prenatal the whole time. Then he added in menopur which he adjusted to double the original dose. I was also on Gonal F which in our second round he prescribed at a slightly lower does. He use lupron for both of our cycles and ovidril. Once we did the transfer I was on PIO which he adjusted because I was allergic to the first type prescribed. I was on doxycycline and medrol, estrace and crinone.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
All of the nursing staff knew me and greeted me every time. They were willing to laugh with us when things didn't always go perfectly (I'm a really hard blood draw).
Describe your experience with Kentucky Fertility Institute.
They have a really nice facility and a caring staff. Dr. Hunter really knows what he's doing and is willing to take the time to explain everything to you. The nursing staff is great and works as a good team.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Dr. Hunter has a standard package rate that includes everything except pgs testing.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
We appreciated that Dr. Hunter took the health and safety of the mother into account and only transferred one embryo per transfer cycle.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to call with results
Describe the specific things that went wrong at Kentucky Fertility Institute.
We only had one result that wasn't given to us in a timely fashion because there was a misunderstanding with the staff as to who would be calling us. Dr. Hunter personally called and apologized and said that they have addressed the issue so that it won't ever happen again.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 35 - 36
3 IUI
1 IVF
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter knew his stuff very well. He was able to talk to us in a way that both my husband and I could understand. He did not spare of us of any details, as he knows the importance of his patients being fully aware of all of their choices and risks that come with each choice. I do not like to be surprised by things that may happen, and Dr. H did not let that happen...was great at explaining to everything we needed to know, and he listened when we asked questions. He also had a very good staff around him that were very personable.
If anything ever went wrong along the way [at Kentucky Fertility Institute], they would explain the issue and solutions to fix it, i.e. a machine is down. They do not take short cuts and do not just push you through like a number. It about you when you are there. Opportunities- Billing Staff needs to be tighter on their numbers...Sasha was not very good at keeping up patients and properly explaining what billing they were to expect. We got one number, and it the final number was higher by a few thousand dollars. Dr. Hunter is great and I would not want anyone else to help us, but he needs to make sure that he has the same high standards for his Billing person as he does for the rest of his team.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter knew his stuff very well. He was able to talk to us in a way that both my husband and I could understand. He did not spare of us of any details, as he knows the importance of his patients being fully aware of all of their choices and risks that come with each choice. I do not like to be surprised by things that may happen, and Dr. H did not let that happen.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Ask if they have made changes to the billing department. Sasha was not very good at keeping up patients and properly explaining what billing they were to expect. We got one number, and it the final number was higher by a few thousand dollars. Dr. Hunter is great and I would not want anyone else to help us, but he needs to make sure that he has the same high standards for his Billing person as he does for the rest of his team.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter was great at explaining to everything we needed to know, and he listened when we asked questions. He also had a very good staff around him that were very personable.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol, Cindy)
They were all friendly and extremely knowledgeable. There is no issue asking them any questions, and they were always reassuring every step of the way.
Describe your experience with Kentucky Fertility Institute.
Strengths- The staff and their warm compassion and the high level of knowledge that they all have. They make you feel really good about what they are doing. If anything ever went wrong along the way, they would explain the issue and solutions to fix it, i.e. a machine is down. They do not take short cuts and do not just push you through like a number. It about you when you are there. Opportunities- Billing Staff needs to be tighter on their numbers.
What specific things went wrong at Kentucky Fertility Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Kentucky Fertility Institute.
The only issue is with the Billing Department. They need to be much tighter with billing cost. It took weeks and multiple follow up emails and calls to get any information on final cost. I even show up in person and ask for my bill, pay it, then get another bill. When I ask if this is it, they said yes. Low and behold it was not. Everything about the process was absolutely perfect except this one thing. If that has been changed recently, I would recommend everyone go there.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
8
NPS
9
Age 29
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
He [Dr. Hunter] is very kind. He is not chatty, but he is definitely not harsh or blunt...At egg retrieval 1 had 32 eggs, 28 mature. I didn't want a slew of excess embryos (we only plan on 2-3 kids for our family) so Dr. Hunter advised fertilizing 20 and freezing 8 eggs. I was nervous to fertilize that many but it turns out to have been the perfect number because we only ended up with 3 decent quality embryos to freeze.
Everyone in the office [Kentucky Fertility Institute] was fantastic. Super friendly, on time, and treat you like you've known them a long time. Very personable...Clinic ran on time all the time and was very clean and inviting. I never had trouble contacting anyone. Staff was cheerful and friendly. Everything, including the pre-op and procedure room were good. Overall nothing but good things to say about the clinic...
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
My experience with Dr. Hunter was overall very good. He was clearly very knowledgable and honest about the pros and cons of all options presented to us. We really appreciated that he was honest about test we could get but that he didn't feel were necessary for us. That made us feel that he wasn't just trying to make an extra buck and was really suggesting what he thought was best. He is very kind. He is not chatty, but he is definitely not harsh or blunt. Definitely not bad, just more of a reserved personality, which doesn't bother me. There were a few times that I needed to get ahold of him or someone quickly regarding meds and we able to personally email him, which was great. I have also heard that he will go out of his way after hours to make sure people get what they need. Overall I feel very confident in the care that I received and have no hesitation going back for subsequent transfers or treatments in the future.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter was pleasant to work with. He acknowledged our concerns and answered our questions clearly and concisely.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I think I was a pretty standard IVF egg retrieval followed by FET. At our first appointment Dr. Hunter advised us to go straight to IVF because with unexplained infertility IUI would only boost our chances or conception about 2%. He also advised that, although we are welcome to do PGS testing, he did not think it was necessary for us due to our age and history. My husband and I did do genetic panels ourselves to make sure we were carriers for things. We appreciated Dr. Hunter's honesty that saved us several thousand dollars. I had baseline labs and U/S, followed by stim meds (gonal and menopur). Several more U/S and labs over the next few weeks, and then finally a trigger shot (caberzoline) and egg retrieval. I didn't need med adjustments as I seemed to react fine to everything. I think I was at fairly low/standard doses. At egg retrieval 1 had 32 eggs, 28 mature. I didn't want a slew of excess embryos (we only plan on 2-3 kids for our family) so Dr. Hunter advised fertilizing 20 and freezing 8 eggs. I was nervous to fertilize that many but it turns out to have been the perfect number because we only ended up with 3 decent quality embryos to freeze. After that I waited to start a cycle, then went back on OCP for a bit, then started PIO, estradiol, and crinone (progesterone) in preparation for transfer. For the transfer, we were told that none of our embryos were great quality. Dr. Hunter gave us the option of transferring two, with the hopes of one taking. He did say the plenty of women get pregnant with 1 imperfect quality embryo, so he was just giving us the choice but didn't feel strongly either way. If we had a perfect quality embryo that would not have been offered to us, as it is not as safe to carry multiples. We decided to transfer 1 just the same. Turns out, after our embryo thawed some fragmentation moved out of the way and revealed a perfect little embryo, so I am glad we decided to transfer one. After transfer I had the dreaded TWW, which was more like 1.5 week wait. Then beta hcg, which was positive, followed by a second at 6 weeks and US (we heard the heartbeat!) I continued to see them every 2 weeks for U/S and continued PIO, estradiol, ASA, and crinone until 10 weeks. We were released to an OB at 8 weeks.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Everyone in the office was fantastic. Super friendly, on time, and treat you like you've known them a long time. Very personable. Carol was great. My husband was not able to make it to our transfer and she declared herself "my person" and stayed with me the whole time. Everyone seemed genuinely excited as we kept getting positive hcg's. You can tell they enjoy their jobs. IVF and infertility is stressful, tiring, personal, vulnerable etc and all of the ladies helped make this a great experience.
Describe your experience with Kentucky Fertility Institute.
Clinic ran on time all the time and was very clean and inviting. I never had trouble contacting anyone. Staff was cheerful and friendly. Everything, including the pre-op and procedure room were good. Overall nothing but good things to say about the clinic.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter's preference from the beginning for our first transfer and no history of miscarriage was one embryo. He only mentioned the option of transferring two after learning that our embryos are not perfect quality. Even then he did not push a multiple transfer at all, stating that plenty of women get pregnant with one imperfect embryo, but he just wanted to present us the option.
8
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
9
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 32
Unexplained
Latinx
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Hunter II] has great humor but also is very serious about his work. He was very open with us and explained the process with care but realistic expectations...He explained the process calmly and assisted us when getting our next appointment set up in what ended up being a very successful pregnancy with twins...He was very candid and told us about what to expect. We had no clear problem as to why we couldn’t conceive, and he told us up front that sometimes this just happens
The nursing staff is the strength and backbone of this clinic [Kentucky Fertility Institute]. Our experience was amazing and we felt welcomed. Dr. Hunter only had limited time with us, where the nurses were always there and supportive. The clinic does a great job of hiring the right people...Weakness: perhaps tightening up of protocols and documentation procedures.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
We met with Dr. Hunter to get help with our fertility issues. He was very candid and told us about what to expect. We had no clear problem as to why we couldn’t conceive, and he told us up front that sometimes this just happens. We did not have many appointments, so our interactions were just a handful. However, I remember meeting Dr. Hunter after our first transfer had failed. It was obviously very upsetting, but we were very determined. Dr. Hunter was very positive and professional, and was patient with us as we expressed our emotions. We told him we wanted to transfer 2 embryos the second time, as we were low on opportunities. He explained the process calmly and assisted us when getting our next appointment set up in what ended up being a very successful pregnancy with twins. To this day, I still write him now and then to see how everything is going and to provide pictures of the twins. He always responds promptly and takes the time to ask about the kids.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Ask him all the questions and be honest about your feelings. He will always be honest and up front with you.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter and his staff were incredible. He has great humor but also is very serious about his work. He was very open with us and explained the process with care but realistic expectations.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
The only protocol I remember is about administering the medication shots in the same general area at the same timeframe.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nursing staff is the strength and backbone of this clinic. Our experience was amazing and we felt welcomed. Dr. Hunter only had limited time with us, where the nurses were always there and supportive. The clinic does a great job of hiring the right people.
Describe your experience with Kentucky Fertility Institute.
Strength: clean, organized, caring Weakness: perhaps tightening up of protocols and documentation procedures. I believe they are working on this and have improved since
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
20-30k total for two rounds of treatment
What specific things went wrong at Kentucky Fertility Institute?
  • Lost or damaged samples
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 28
5 IUI
1 IVF
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter is incredibly smart and amazing at what he does. He answered calls and emails after hours...I responded well and ovulated with clomid but after 5 IUI’s we didn’t have success. [he] suggested moving on to IVF...I was on daily low doses of gonal f and menopur and I responded very well! We retrieved 21 eggs and ended up with 10 frozen embryos.[he]suggested only transferring one embryo as he wanted to focus on one healthy baby and mom..
[nurse of Kentucky Fertility Institute] She’s always available to answer questions, was incredibly helpful with ordering meds, and was always so compassionate...My calls were always answered, waiting room times were never long...Dr. Hunter along with the entire team at KFI really cares about their patients. They greet you by name when you walk in the door, they offer encouragement along the way.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is incredibly smart and amazing at what he does. He answered calls and emails after hours. He tells it like it is but not in a hateful way. He doesn’t give false hope. When I asked to try one more IUI he gave me an honest answer with the chances of success and I appreciated his honesty so much.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Go into this journey with an open mind. Do your research but trust the advice of Dr. Hunter. He knows what he’s talking about.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter along with the entire team at KFI really cares about their patients. They greet you by name when you walk in the door, they offer encouragement along the way.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
My husbands semen analysis’ always came back fine, I responded well and ovulated with clomid but after 5 IUI’s we didn’t have success. Dr. hunter suggested moving on to IVF if we were ready. I was on daily low doses of gonal f and menopur and I responded very well! We retrieved 21 eggs and ended up with 10 frozen embryos. Dr. Hunter suggested only transferring one embryo as he wanted to focus on one healthy baby and mom. Our one embryo stuck and we are so thankful!
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol is the IVF coordinator at KFI and she’s amazing. She’s always available to answer questions, was incredibly helpful with ordering meds, and was always so compassionate!
Describe your experience with Kentucky Fertility Institute.
I had the most amazing experience. My calls were always answered, waiting room times were never long, I was always greeted with a smile, everyone was a part of the team and they all care so much about their patients.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
I honestly don’t remember the breakdown of everything.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
It was suggested that we only transfer one embryo at a time. We didn’t even argue because honestly, we wanted one baby at a time anyway. We didn’t necessarily want twins. it was suggested that we only transfer one because multiples are a higher risk pregnancy for mom and baby. It was also suggested to only transfer one at a time since we did PGS testing and knew that we had normal embryos. Again, that was fine with us because we wanted one baby at a time anyway.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 23
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter was kind and gentle. He was patient. And he actually listened to me when I spoke. He didn’t overwhelm me. He didn’t bombard me with information that I didn’t understand....Doctor Hunter did very in-depth labs and testing on my husband and I. He made sure we were healthy and our levels were normal to better increase our chances of success. He also gave us advise on vitamins and supplements that would benefit us best and he also got back with me immediately when a couple of my labs were abnormal.
They [Kentucky Fertility Institute] were all so helpful and open to any questions I had. They always made time for me and were always smiling and optimistic. They were also very knowledgeable and efficient....I would say the clincis biggest strengths would be compassion and communication. To be a fairly new clinic they are very organized, well managed and well equipped....The IUI itself was $1,000. My labs were $250. My husbands were $110. My ultrasound was $90.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is a very intelligent and highly educated man. You can clearly see all of his accomplishments by just looking at his wall of degrees, diplomas and awards in his office. It is almost intimidating to be in the presence of someone who has achieved so much. You are already feeling nervous and anxious and maybe even a little sad and disheartened that you even have to be there because how things have unfolded is so unbelievably different than what you had planned. You also might be afraid that you will say something wrong or make yourself look stupid infront of someone who could have the answers that could potinetally end your years of suffering and hold the solution to your broken heart. He was reassuring, calm and relatable. He gave me options. He didn’t order me around. He tailored our treatment around our needs and our schedule. He and his staff were so accommodating which meant so much to us as we live 3 hours from the clinic and travel and time off work were difficult barriers to work with. He and his staff made theirselves available to us for any questions or concernes that we had. Communication, feeling included and involved is very important to me. Dr. Hunter made sure those needs were his top priority.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would tell a prospective patient to not let fear hold them back. To go ahead and make the first step or don’t let previous experiences hold you back from seeking out Dr. Hunter and his expertise. You can feel the passion they have for their field and their commitment to their patients.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
In the past by other fertility specialists I have been treated like a number so my guard was already up. Dr. Hunter was kind and gentle. He was patient. And he actually listened to me when I spoke. He didn’t overwhelm me. He didn’t bombard me with information that I didn’t understand. He wasn’t rushed and took the time to get to know my husband and I.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Doctor Hunter did very in-depth labs and testing on my husband and I. He made sure we were healthy and our levels were normal to better increase our chances of success. He also gave us advise on vitamins and supplements that would benefit us best and he also got back with me immediately when a couple of my labs were abnormal. He also helped me find ways to improve them before the cycle. He also did a ultrasound to measure my follicles and uterine lining to make sure I was ready for the cycle and to determine exactly when I needed to administer my injection.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
They were all so helpful and open to any questions I had. They always made time for me and were always smiling and optimistic. They were also very knowledgeable and efficient.
Describe your experience with Kentucky Fertility Institute.
I would say the clincis biggest strengths would be compassion and communication. To be a fairly new clinic they are very organized, well managed and well equipped. They met all of my and my husbands needs and expectations so I cannot pin point any weaknesses at this time.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The IUI itself was $1,000. My labs were $250. My husbands were $110. My ultrasound was $90. My clomid was $10. My shot was $75 with the discount card.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
This does not apply to us.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 28 - 29
5 IUI
1 IVF
PCOS
South Asian
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
It’s easy to reach Dr Hunter for questions and concerns and he is very patient addressing them. He performs all the ultrasound and IUI procedures by himself which I know nurse does in other clinics. The fact he is always willing to spend his time make me feel very comfortable that I can trust him. He is very professional and will not push for procedures that are not necessary. He explains everything in details to me and my husband. I remember him right by my bed side after I woke up from egg retrieval to check on me. He makes responsible medical advice to only transfer one embryo even though it might not be what I want to hear but he knows that’s the right advice in our situation.
They [Kentucky Fertility Institute] are always on time for appointments, I never had to wait more than 15 mins from my scheduled appointment time. Very easy to work with. Every staff member is helpful and friendly. The billing department messed up our bills several times though, that’s the only part I don’t like about this clinic.... Carol [a nurse] is always very helpful and professional. She is also very personable. She held my hand in procedures which made me feel secure and at ease. She is also very knowledgeable and get back to me quickly with answers to my questions
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
It’s easy to reach Dr Hunter for questions and concerns and he is very patient addressing them. He performs all the ultrasound and IUI procedures by himself which I know nurse does in other clinics. The fact he is always willing to spend his time make me feel very comfortable that I can trust him. He is very professional and will not push for procedures that are not necessary. He explains everything in details to me and my husband. I remember him right by my bed side after I woke up from egg retrieval to check on me. He makes responsible medical advice to only transfer one embryo even though it might not be what I want to hear but he knows that’s the right advice in our situation.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Ask as many questions as you can, Dr Hunter is great at addressing them. Be patient with your treatment plan.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter made me feel important not just another patient. He spent his time to answer all our questions and provide advices. He is a very dedicated to patient care.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I was diagnosed with hypothyroidism by Dr Hunter. Also I have PCOS, we started with Letrozole for 6 cycles and did 5 IUI with no pregnancy. So we moved on to IVF, I was on gonal F 150 units due to PCOS and was given Lupron Trigger to prevent OHSS. I produced 20 eggs and retrieved 17 of them. 14 were matured, 11 fertilized. On day 5, we froze 5 embryos. Then we did a frozen transfer cycle and became pregnant and just recently delivered my baby girl.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol is always very helpful and professional. She is also very personable. She held my hand in procedures which made me feel secure and at ease. She is also very knowledgeable and get back to me quickly with answers to my questions
Describe your experience with Kentucky Fertility Institute.
They are always on time for appointments, I never had to wait more than 15 mins from my scheduled appointment time. Very easy to work with. Every staff member is helpful and friendly. The billing department messed up our bills several times though, that’s the only part I don’t like about this clinic.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
IUI price was very reasonable, about 250-300 dollars. IVF cycle is 13500 without medication.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
He strongly recommended one embryo transfer even though I wanted to transfer two. Ultimately it was my choice. Given my age and quality of the embryo I knew his advice is right and we followed it at the end.
What specific things went wrong at Kentucky Fertility Institute?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kentucky Fertility Institute.
They told us that they still have frozen sperm left from previous IUI cycle but they were all used and we had to delay our IUI for about one hour while my husband produce another sample.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5