Santiago Padilla

Rated 9.3
Strongly recommend: 75%Neutral: 25%9.3
75% strongly recommend
4 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Puerto Rico
Residency
Johns Hopkins
Fellowship
U. of Georgia

How Doctor Communicates

doctor available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone

4 patient reviews

Most Recent
Strongly Recommend
75%
Neutral
25%
Don't Recommend
0%
2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 34 - 35
2 IUI
Unexplained
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc....Dr. Padilla will answer any question you ask and won't seem like you're bothering him. I believe that he wants you to be comfortable with every part of your plan....I used clomid and and ovidrel to trigger. I have low progesterone levels so I have to use progesterone suppositories starting the day of insemination until I get a negative test or until many weeks after achieved pregnancy.
The nursing staff know me by name and are always cheerful, even at 7 in the morning when I'm there for labs. Mercy, Angela, and Andrea are my favorite ladies.... [Fert Ctr of MD- Towson] Strengths- *availability to see or talk when needed. *early office hours *pleasent doctors, nurses and secretaries....Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc.
How was your experience with Santiago Padilla at Fertility Center of Maryland (closed)?
Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland (closed)?
Ask any question you have no matter how simple you may think it is. Dr. Padilla will answer any question you ask and won't seem like you're bothering him. I believe that he wants you to be comfortable with every part of your plan.
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland (closed)?
Dr. Padilla spoke to me about all the possibilities as well as the things I needed to do to increase my chances of becoming pregnant. He was never harsh in his tone and has great bedside manner, and is always willing to answer any questions that I have.
Describe the protocols Santiago Padilla used in your cycles at Fertility Center of Maryland (closed) and their degree of success.
I used clomid and and ovidrel to trigger. I have low progesterone levels so I have to use progesterone suppositories starting the day of insemination until I get a negative test or until many weeks after achieved pregnancy. ( I believe for 14 weeks) I miscarried before making it to that point so I can't say for sure.
Describe your experience with the nursing staff at Fertility Center of Maryland (closed).
The nursing staff know me by name and are always cheerful, even at 7 in the morning when I'm there for labs. Mercy, Angela, and Andrea are my favorite ladies. They are supportive when no matter if I'm moving in a positive direction of my journey or not so happy time of my journey.
Describe your experience with Fertility Center of Maryland (closed).
Strengths- *availability to see or talk when needed. *early office hours *pleasent doctors, nurses and secretaries.
Describe the costs associated with your care under Santiago Padilla at Fertility Center of Maryland (closed).
My insurance has covered most of the cost. I just pay a $10 copay each visit and starting in 2017 I have to pay a $200 deposit for IUI procedures. There is also an annual $10 office fee.
NPS
10
Doctor
Santiago Padilla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Center of Maryland (closed)
Towson (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2014 - 2015, Successful
NPS
10
NPS
10
Age 31 - 32
2 IUI
1 IVF
PCOS
European
Income $100K - $199K
Consultant
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr Santiago Padilla] gave me candid feedback on whether I should or shouldn't try them. When I needed services he couldn't provide, he referred me to an excellent clinic. The new clinic was over an hour away, and Dr. Padilla let me continue with bloodwork and routine ultrasound at his office. He continued to take the time to say hello, check in and answer questions even when I was no longer his patient.
This practice [Fertility Center of Maryland] is small and very personal. Both Dr. Padilla and his nursing staff were always caring and treated me like an individual patient. Dr. Padilla always knew the details of my case and would take the time to talk with me and answer all of my questions. Even when I came in for bloodwork, he would stop and say hello and check in.
How was your experience with Santiago Padilla at Fertility Center of Maryland (closed)?
Dr. Padilla always explained everything to us in detail. He never rushed us through an appointment and always answers questions. He also listened when I brought things up I had heard about from friends (supplements, etc) and gave me candid feedback on whether I should or shouldn't try them. When I needed services he couldn't provide, he referred me to an excellent clinic. The new clinic was over an hour away, and Dr. Padilla let me continue with bloodwork and routine ultrasound at his office. He continued to take the time to say hello, check in and answer questions even when I was no longer his patient.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland (closed)?
Dr. Padilla is going to give you personal, individualized treatment. He's straightforward and will give you all the information. However, I would be sure to educate yourself and be sure to ask lots of questions, as any patient facing major decisions should do.
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland (closed)?
This practice is small and very personal. Both Dr. Padilla and his nursing staff were always caring and treated me like an individual patient. Dr. Padilla always knew the details of my case and would take the time to talk with me and answer all of my questions. Even when I came in for bloodwork, he would stop and say hello and check in.
Describe the protocols Santiago Padilla used in your cycles at Fertility Center of Maryland (closed) and their degree of success.
I had several clomid cycles (with step up protocol until we found the right dose), as well as clomid with iui, before moving to IVF. I was on a long lupron protocol and got many high quality embryos. After miscarrying, my husband was diagnosed with a balanced translocation.
Describe your experience with the nursing staff at Fertility Center of Maryland (closed).
The nursing staff at the Towson office were amazing!!! They all know me and provided me with support through every pitfall and difficult decision. They were always available to answer questions whenever I needed to call. Mercy and Angela were ready with hugs on a bad day and I couldn't have made it through without their support!
Describe your experience with Fertility Center of Maryland (closed).
This clinic is great, it's small and you never feel like you're part of a cattle call. The front desk staff know me by name and the financial staff are extremely kind and accommodating. I never waiting more than 5 minutes, which is important considering how often I had to go for bloodwork during a cycle.
Describe the costs associated with your care under Santiago Padilla at Fertility Center of Maryland (closed).
We have excellent insurance so the majority of our expenses were covered. We paid a co-pay, and for freezing, thawing and storage costs during our IVF cycle.
NPS
10
Doctor
Santiago Padilla
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Center of Maryland (closed)
Towson (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2018 - 2019, Unknown Success
NPS
7
NPS
7
Age 31 - 32
2 IVF
Male Factor
PCOS
European
Native American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Review of
Dr. Padilla was very warm, but he was also very quick, and I feel like he could have made sure my questions were answered better. ... I would have liked more options before my first IVF retrieval, I would have liked to discuss other ideas or therapies. I feel like he is trustworthy and I would continue to trust that he was success. ... He's kind. I also think he knows what he is doing, even if I feel his methods are not as up to date as new clinics.
There were times when the office [Fertility Center of Maryland] forgot my information, like when I was allergic to a medication, or when they forgot to call me back. ... It's old school. They don't take pictures of your embryos, they don't text you or email you communications, everything is phone call based and you are expected to be the one that calls. ... But it seems like the staff care about getting results, they aren't running it like a mill, though sometimes it feels like it. It also seems like they are understaffed.
How was your experience with Santiago Padilla at Fertility Center of Maryland (closed)?
I would have liked more options before my first IVF retrieval, I would have liked to discuss other ideas or therapies. I feel like he is trustworthy and I would continue to trust that he was success.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland (closed)?
He's kind. I also think he knows what he is doing, even if I feel his methods are not as up to date as new clinics.
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland (closed)?
There were times when the office forgot my information, like when I was allergic to a medication, or when they forgot to call me back. Dr. Padilla was very warm, but he was also very quick, and I feel like he could have made sure my questions were answered better.
Describe your experience with the nursing staff at Fertility Center of Maryland (closed).
They are very gruff on the phone. It is an issue multiple people have complained about. I feel that way too. Often they don't explain what my blood levels are, what is going on and what that means, and I would much prefer that they did. I ask questions, but I don't always know what questions I should be asking.
Describe your experience with Fertility Center of Maryland (closed).
It's old school. They don't take pictures of your embryos, they don't text you or email you communications, everything is phone call based and you are expected to be the one that calls. I imagine it keeps their costs down, but it can make you feel like communication is difficult. But it seems like the staff care about getting results, they aren't running it like a mill, though sometimes it feels like it. It also seems like they are understaffed.
What specific things went wrong at Fertility Center of Maryland (closed)?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
NPS
7
Doctor
Santiago Padilla
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
NPS
7
Clinic
Fertility Center of Maryland (closed)
Towson (closed)
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of
2007 - 2011, Successful
NPS
10
NPS
10
Age 29 - 33
Donor Eggs
Diminished Ovarian Reserve
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Padilla was great to work with... he always took time to meet with me and explain our options moving forward when we weren't successful. He really cares about his patients and his bedside manner is incredible- he never made those very invasive exams awkward or weird. He was gentle and aware of the discomfort I may have felt...He's informative, sensitive, and always made time to speak to me and answer my questions...Dr. Padilla was amazing!
Carve out time to visit the office [Fertility Center of MD], ask questions, and get to know the team working to help you have a baby. I appreciate the entire staff at FCM... they are real, genuine, and compassionate from receptionists to billing department, nurses, embryologist, and the doctors. 5 stars hands down!!!...His [Dr. Padilla's] team of nurses are amazing as well and everyone including Dr. P share your ups and downs of your journey to being parents.
How was your experience with Santiago Padilla at Fertility Center of Maryland (closed)?
Dr. Padilla was great to work with... he always took time to meet with me and explain our options moving forward when we weren't successful. He really cares about his patients and his bedside manner is incredible- he never made those very invasive exams awkward or weird. He was gentle and aware of the discomfort I may have felt.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland (closed)?
Never give up!
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland (closed)?
Dr. Padilla was amazing! He's informative, sensitive, and always made time to speak to me and answer my questions. His team of nurses are amazing as well and everyone including Dr. P share your ups and downs of your journey to being parents.
Describe your experience with the nursing staff at Fertility Center of Maryland (closed).
Awesome, efficient, sensitive, knowledgeable!
Describe your experience with Fertility Center of Maryland (closed).
Carve out time to visit the office, ask questions, and get to know the team working to help you have a baby. I appreciate the entire staff at FCM... they are real, genuine, and compassionate from receptionists to billing department, nurses, embryologist, and the doctors. 5 stars hands down!!!
Describe the costs associated with your care under Santiago Padilla at Fertility Center of Maryland (closed).
$18,000 for donor egg cycle, $5,000 for additional IVF frozen embryo cycles. Insurance didn't cover costs until last attempt unfortunately bc of donor egg
NPS
10
Doctor
Santiago Padilla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Fertility Center of Maryland (closed)
Towson (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of

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