Verified
Verified
This patient has provided documentation of treatment at this clinic.
2023, Unknown Success
Dr. Moustafa was present for my first few consultations and explained everything in detail...has an excellent bedside manner, is warm and compassionate...have not seen or spoken to her since our virtual consultation...not informed the nurse practitioner would the one to do the actual IUI procedure
[At New Jersey Fertility Clinics (CCRM/IRMS Facilities)] I was not treated with compassion or understanding by the front staff..nurse practitioner who did the actual procedure was very compassionate and had an excellent bedside manner....feel like a number at times because the staff seems rushed and overwhelmed with volume desensitizing the experience.
How was your experience with Sarah Moustafa at New Jersey Fertility Clinics (CCRM/IRMS Facilities)?
Dr. Moustafa has an excellent bedside manner. She is compassionate, listens actively and takes her time. I felt comfortable with her from the first appointment. I have the upmost confidence she will provide me with the best course of treatment to yield the results I would like.
What's one piece of advice would you give a prospective patient of Sarah Moustafa at New Jersey Fertility Clinics (CCRM/IRMS Facilities)?
Dr. Moustafa is kind, compassionate and caring. The first appointment is overwhelming and a lot to process. From there it is full speed ahead. The staff is very on top of checking all the boxes for your necessary treatment. The actual clinic and appointments may make you feel like a number. Also, not every staff member will be sensitive or compassionate.
During treatment, were you treated like a number or a human with Sarah Moustafa at New Jersey Fertility Clinics (CCRM/IRMS Facilities)?
Dr. Moustafa was present for my first few consultations and explained everything in detail. She has an excellent bedside manner, is warm and compassionate. However, I have not seen or spoken to her since our virtual consultation in which, we discussed moving forward with IUI. I was not informed the nurse practitioner would the one to do the actual IUI procedure. My experience with the IUI procedure was upsetting and disappointing. While I understand their computer system was down, there was mass confusion and panic among the staff. I was not treated with compassion or understanding by the front staff. The nurse practitioner who did the actual procedure was very compassionate and had an excellent bedside manner. I feel like a number at times because the staff seems rushed and overwhelmed with volume desensitizing the experience. It also feels like a factory when you arrive for bloodwork/ultrasound at 6am.
There is a line at the door before they open, the blood work and ultrasound are done within 15min of walking in the door.
Describe the protocols Sarah Moustafa used in your cycles at New Jersey Fertility Clinics (CCRM/IRMS Facilities) and their degree of success.
Used progesterone four days after IUI. Mine was a 9, she would like it 10 or higher.
Describe your experience with your nurse at New Jersey Fertility Clinics (CCRM/IRMS Facilities). (Assigned nurse: Melany)
The nurse Melany, is not very compassionate or sensitive . She doesn’t seem genuine when she is trying to be compassionate. She also seems very overwhelmed and rushed when we speak on the phone.
Describe your experience with New Jersey Fertility Clinics (CCRM/IRMS Facilities).
Strengths- follows through on necessary next steps.
Weaknesses-high volume, seem overwhelmed, seem unorganized at time, chaotic energy at times.
The initial appointment is very informative and overwhelming. The next steps happen very quickly through an app communicating with staff. Make your appointment for therapist first so you’re provided with necessary resources. You may feel like a number at times.
Describe the costs associated with your care under Sarah Moustafa at New Jersey Fertility Clinics (CCRM/IRMS Facilities).
I used my insurance, I’m responsible for deductible and coinsurance. My insurance doesn’t cover IVF so I started with IUI in hopes of succeeding
What specific things went wrong at New Jersey Fertility Clinics (CCRM/IRMS Facilities)?
- Lost appointments
Describe the specific things that went wrong at New Jersey Fertility Clinics (CCRM/IRMS Facilities).
My IUI procedure-I was confused with another Laura. Front staff had a loud conversation as to whether or not I was present. The phlebotomist asked in front of other patients why I was there, a staff member replied “for an IUI”. My donor vial was carried in a test tube rack through a waiting room full to of patients. Not exactly how I wanted my experience to go.