Scott Edwards

It takes awhile to get an appointment to see a doctor even as an existing patient. Even when I asked for the doctor to call me I received a call from a nurse instead. And any questions I had, had to go through the nurse. I was told on more than one occasion by the nurse that they wouldn't try something new, just to be told later that the doctor okayed it. It was extremely disorganized and frustrating.

Penn is big - you have to self-advocate to get in the door and have a solid understanding of your finances/insurance prior to going in. My largest complication is going back between medical billing and the insurance company to get items covered. (Not entirely sure if that is more insurance or clinic related.)

Terrible. We hated our experience with this group. They screwed up appointments for us, booked us at wrong offices, weren’t watching protocols closely. We felt like I was the only advocate for our treatment. The didn’t even call us back after bloodwork pre IUI!

Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be. She didn't respond in a timely manner, didn't get an IUI request submitted on time causing us to have to cancel and generally wasn't very nice. Additionally, there as never any discussion of mental health, how I was feeling or any suggestion for counseling. I was lucky enough to already being care with a trusted provider but many people are not and that should have been discussed.

This is a large practice which can be a negative and a positive. There are multiple offices so for routine visits - labs/US you can switch it up if one works better. There are multiple doctors who review and work together to make decisions on your care during an IVF cycle. They are open 7 days a week and associated with top Philadelphia hospitals. However, there is an element to the practice that can make it feel less personal, and make it harder to get routine consults scheduled.

UPenn at Washington square is a great facility; it’s clean, the nursing staffs are friendly and welcoming, the patients are treated with respect and they are very prompt with appointment times. The front desk staff could be a little more welcoming.

There were no notable weaknesses. It is a teaching facility so there were extra student involved but I didn't mind. Overall it's a great facility. Things were run very well. Scheduling, billing and treatment were simple.

Clinic was very cleaned and maintained privacy. Clinic was spacious with a lot of room to move around. Waiting time is less than 15 minutes before being called back for appointments. Weakness are parking but the clinic is in center city Philadelphia so that comes with the territory.

Very caring and advanced. My concern that they don’t do an overall holistic personalized testing. I am still unexplained after being with them for over 2.5 years. They have helped two of my friends and my friends are very happy with the care they received.