Scott Whitten

Both nurses Jen and Alli were great. Between the 2 of them they would always call when they said they would call and would promptly return any calls I had. They were never rushed when I was on the phone with them and took their time explaining anything that we needed. I had some issues with my pharmacy and insurance (trying to get them to dispense formulary meds) and they called the pharmacy for me to get it situated. They were both great.

The nursing staff is overworked and lackluster at best. Communication was almost always initiated by me. When I was told I would receive a call about our one remaining embryo (to see if it made it to full development) I received a phone call at the end of the day, I believe almost 5pm, that the embryologist "couldn't check on my embryo because they're too busy". Then waited all weekend to see if it had survived. No compassion.

The nursing staff are really kind and compassionate. They are always really supportive and empathetic. The PA does not seem to be very empathetic. She did not help make my IUI experiences less stressful.

They are kind, but seem like they are sick of dealing with emotional couples.

Friendly, knowledgeable but can rush though explanations so for me it was hard to understand certain things the first time.

One of the nurses that described the procedure and exactly what was going to happen was not sensitive or compassionate. She acted like she hated her job showing no enthusiasm or hope. My husband wanted to back out of the whole process right then. My favorite person there was the ultrasound technician. I forgot her name but she’s unbelievable!

My experience with this clinic was exponentially worse due to the nursing staff. I had an issue with luteal phase fevers. To be fair, no other doctor or clinic has been able to identify the cause or etiology of these. However, this clinic was the worst of all the clinics I saw in terms of their responsiveness. I called during my first cycle to report that I had a fever one week after the IUI. They replied that it wasn't a known issue and to take tylenol. Afterward, I realized that it was not an isolated incident and that it had been occuring every few months since we had started trying. When I reported this to the nurse practitioner at my next visit, she spent several minutes arguing with me that I didn't need to push for IVF, which I had actually not been doing and never mentioned IVF. I had only been pointing out that I felt like this was not a one-off like I thought and that I was concerned with going forward if I had a pattern of getting a fever at the exact time in which implantation should be happening. I had simply said I'd prefer to spend more money on testing on the front end rather than push through with treatments that will fail and had inquired if we had done all the testing that should be done. After several tries to get her to understand this, she had said that no, we had done all the testing (I found out later that we had not), and "if you're asking if there's a simple blood test, the answer is no." Two months and $2k later, when I presented my concerns to Dr. Whitten, he stated that it could be an issue with an antibody and "that's a simple blood test. We can pull that right here in the office." This fever issue became a sticking point and I called each month to tell them, as well as mentioning it at each office visit. It was never once noted in my chart, despite the fact that the last time I called about it, I demanded that it be noted in my chart in my message. The reply I got from that message was that we would be continuing with another cycle and that at some point, the doctor would want me to come in for an HSG. I had had one, at this clinic, and relayed this to the nurse, who replied "that's weird. Looking at your chart, it looks like you're a new patient." I canceled the cycle, which they expressed annoyance about and demanded an appointment with the doctor, who had no knowledge of the issue due to the fact they never took notes. They also drew my blood wrong at one point, billed for it on the wrong day, and tried to make me pay twice. During my second IUI, the nurse practitioner completed my calendar wrong and had me start clomid two days late.

They’re all very kind and happy to help. I mostly meet with the PA.

Tonya was the most compassionate person I have ever met. She made us feel like we were important every time.

The nursing staff is in incredibly compassionate and tactful with your treatment. They explain everything thoroughly, answer questions and return any correspondence professionally and promptly.

Unfortunately, I have struggled to communicate with the nursing staff. The phone system is not typically operated well to get a timely response if at all. One of the nurses that I seemed to be assigned did not interact positively and gave me the impression that I was an inconvenience. With all of my fertility struggles I need a more understanding and compassionate person handling my care rather than what I received at this office.

The nurses are great. Get back to me so quickly. Answered all my questions even if I emailed a million tones a day. Always happy when we go to the office. Made us feel comfortable