Sergio Oehninger

Rated 7.1
Strongly recommend: 45%Neutral: 21%Don't recommend: 34%7.1
45% strongly recommend
17 reviews
Humanity
7
7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.8
7.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.6
6.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Universidad de la República
Residency
EVMA
Fellowship
Eastern Virginia Jones

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

17 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
8
NPS
9
Age 35 - 38
Male Factor
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Engineer
1st of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. O [Oehninger] has a long history of success in the field, and decades of experience which began working directly under the doctor who pioneered IVF in the US. He excells at giving informed, detailed comparisons between different established treatment options.... Between attempts, he was very hands-off. We had to initiate the next step on our own when some encouragement would have been helpful. When we had consultations to determine the next course of actions, he didn't always seem as familiar with our treatment history as I would have liked.
The clinic [Jones Institute] has been doing this longer than any other in the country. Framed photos of annual Mother's Day picnics with families the clinic has assisted are inspiring at first, but more painful to see after years without success.... Payment was easy, and the clinic-provided installment billing plan for big-ticket fertility treatment was helpful... Unfortunately the clinic insists on useing a "Patient Portal" system which is a gatekeeper to communication with doctors and nurses. The only effective way to communicate in real time is in person at an appointment. T
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Dr. O has a long history of success in the field, and decades of experience which began working directly under the doctor who pioneered IVF in the US. He excells at giving informed, detailed comparisons between different established treatment options. Our discussions led us first to try 4 rounds of IUI, the first 3 each leading to a very early miscarriage, and the last failing to develop a viable egg. Between attempts, he was very hands-off. We had to initiate the next step on our own when some encouragement would have been helpful. When we had consultations to determine the next course of actions, he didn't always seem as familiar with our treatment history as I would have liked. After the unsuccessful IUIs, we asked again about the clinic's donor embryo program which had been briefly discussed in our first visit, and decided it was the next best step. After being matched with a frozen embryo suprisingly quickly and completing other prequisites of the program, Dr. O implanted the one embryo which survived the thaw. The first couple weeks of pregnancy progressed normally, but after some minor bleeding we were brought in for an early ultrasound and the dosage of progesterone injections was doubled as a precaution. However, there was additional bleeding and discharge a couple weeks later, and another ultrasound showed the pregnancy was lost. At that point, Dr. O was careful not to give us any false hope as we scheduled addtional follow-ups. However, he did not prepare us for the extremely unpleasant and painful side effects of the medications to induce completion of the miscarriage. That experience culminated in a 2am emergency room visit, narcotics to manage the pain, and another ultrasound the next morning when the clinic was open. After this last visit, Dr. O retired and we expect to be transferred to one of his colleagues, most of whom we met at one point or another.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Not applicable since he is now retired.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Dr. O was friendly and offered encouragment when the facts and odds supported it. He also kept a professional distance, but some difficult news was relayed in an abrupt manner which made it more difficult to hear.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
We tried 4 rounds of IUI, the first 3 each leading to a very early miscarriage, and the last failing to develop a viable egg. Since my wife has never had regular cycles, medication was needed to trigger it each time. Each time there were one or two visits to ultrasound the ovaries and measure follicles before a viable one was identified and our IUI was scheduled. Semen analysis showed slightly low count each time but good motility. Every completed IUI let to a positive home pregnancy test, followed within days by a negative test. Due to the repeated failures of IUI, we decided that implanting a donated embryo was the next best option. After being matched with a frozen embryo suprisingly quickly and completing other prequisites of the program, Dr. O implanted the one embryo which survived the thaw. The first couple weeks of pregnancy progressed normally, but after some minor bleeding we were brought in for an early ultrasound and the dosage of progesterone injections was doubled as a precaution. However, there was additional bleeding and discharge a couple weeks later, and another ultrasound showed the pregnancy was lost. At that point, Dr. O was careful not to give us any false hope as we scheduled addtional follow-ups. However, he did not prepare us for the extremely unpleasant and painful side effects of the medications to induce completion of the miscarriage. That experience culminated in a 2am emergency room visit, narcotics to manage the pain, and another ultrasound the next morning when the clinic was open. After this last visit, Dr. O retired and we expect to be transferred to one of his colleagues, most of whom we met at one point or another.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Almost the entire nursing staff was very friendly, professional, and helpful in person. Their ability to draw blood from a patient with hard-to-find veins (my wife) varied significantly. Blood was drawn at every check-up, and I don't think they got her on the first try more than once or twice out of dozens of visits. Often it took 3 or 4 tries, and switching to less common and more painful areas. One nurse, who unfortunately managed most of our phone and internet communication with the rest of the staff, was much less helpful than anyone else on the staff. Numerous times our messages were relayed with significant delay as well as inaccurately with regard to tone or even content. We dreaded communicating through the clinic's phone or internet "portal" for this specific reason, and feared any complaint would lead to even worse service from the same nurse. Several times I suggested switching our next treatment to different clinic, even though we were quite happy with almost everything else at this one, specifically because of this nurse and the "portal" communication system. Managing prescriptions from local pharmacies was nightmare, due to convoluted preauthorization rules and documents to be routed back through clinic bureaucracy (combined with the fact the insurance covered almost nothing yet they kept trying to get approval). This often delays which sometimes came close to impacting treatment. However, Mandell's mail-order pharmacy (mostly for injections) was incredibly accomodating and easy to work with, aside from the unavoidable requirement to be home when the medicine was delivered.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
The clinic has been doing this longer than any other in the country. Framed photos of annual Mother's Day picnics with families the clinic has assisted are inspiring at first, but more painful to see after years without success. But the clinic also partners with Operation Hope/RESOLVE, and connecting to that organization was helpful in finding support and dealing with the heartbreak. Many prescriptions from the clinic get routed and rerouted through a lot of unnecessary bureaucracy. As with every other medical estabilishment we've dealt with, bills and insurance decisions are incomprehensible. Payment was easy, and the clinic-provided installment billing plan for big-ticket fertility treatment was helpful (half up front, rest spread over 6 months with no interest) although there was a glitch with the automatic payment system. Unfortunately the clinic insists on useing a "Patient Portal" system which is a gatekeeper to communication with doctors and nurses. The only effective way to communicate in real time is in person at an appointment. The "portal" system was consistenly an obstruction to communication and care. Eventually we learned what almost everything was routed through one specific nurse assigned to our doctor, and we believe much of the problem was with that individual, but the system itself was flawed in theory and practice. We are hopeful that since our doctor has now retired, we may have a different gatekeeper nurse when we begin treatment with a new doctor.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
Roughly $15,000 for 4 IUI attempts, donor embryo program and transfer, medication, and associated tests.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
We were very confused by apparently conflicting information about the number of frozen donated embroys available to us for implantation, and how many survived which stages of the process. This was eventually mostly cleared up, but it took several discussions with different people. However, the clinic policy of not allowing more than two embryos to be implanted was always clear.
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
On a couple occasions were were told to expect a call with test results by a specific time, but did not get it until the next day or until we asked. During the embryo thaw process, we got initially got conflicting information about how many embroys survived, but this was eventually cleared up when we asked and got more detail about the different stages of the thawing and preparation process. At 7 weeks with an implanted embryo, my wife had a suspected miscarriage in the middle of week of vacation in a foreign country. We sent a very detailed description of events and request for guidance to the clinic via the internet based patient portal system, explaining our concerns with the cost and potential outcomes of uninsured medical treatment in a foreign country with a language barrier. We got a response from the nurse through the "patient portal" system telling us to go to an emergency room with no attempt made to address our specific concerns. Because we did not feel that our situation was adequately considered but had no other way to communicate with competent staff at the clinic, we made a very difficult decision do go against this advice and wait until we returned home to address the issue with a visit to the clinic.
8
Doctor
Sergio Oehninger
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
1
NPS
7
Age 28 - 30
5 IUI
Male Factor
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Neutral
Unsuccessful
I feel that because we were diagnosed with male factor infertility and needing donor sperm, and nothing was super obviously wrong with me, he [Dr. Oehninger] brushed us off as an easy case....When we had our last meeting before going in for our sixth and final IUI, Dr. O seemed to brush off any of my concerns and requests doe further testing on me to see if there was anything that we could address easily before the next go. It wasn't until after I stopped going to Dr. O that we discovered my blood pressure was significantly above normal range and that my T4 levels were way off normal range, as well.
This is a big, productive group. They [Jones - Norfolk] produce results for lots of people but they are by no means perfect. Prepare yourself for appointments, advocate and research on your own behalf, and don't get too worked up when they make mistakes or goof up small things.... Sometimes in the hustle and bustle of the clinic, I feel they miss some critical details in patient files.... [Cost Of Treatment] $250/IUI plus drug costs
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
We we're diagnosed through Dr. O and Dr. Brough with azoospermia/male factor infertility. Upon receiving that diagnosis, my husband and I took break for several months before jumping in to treatment. When we ordered our donor sperm and got started with treatment, I don't think my file was reevaluated or not. We jumped right in to three natural IUI cycles , the first of which resulted in a chemical pregnancy. After that, we did two more cycles with letrozole and trigger. Every time I went for ultrasounds, everything looked great. When we had our last meeting before going in for our sixth and final IUI, Dr. O seemed to brush off any of my concerns and requests doe further testing on me to see if there was anything that we could address easily before the next go. It wasn't until after I stopped going to Dr. O that we discovered my blood pressure was significantly above normal range and that my T4 levels were way off normal range, as well. We are happy with our new doctor and wish Dr. O all of the best, but he was not the right fit for us.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Ask questions. ALWAYS. Ask for copies of all of your test results and research on your end that you are within normal ranges.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I feel that because we were diagnosed with male factor infertility and needing donor sperm, and nothing was super obviously wrong with me, he brushed us off as an easy case.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
3 natural IUI cycles with donor sperm with monitoring on day 12. (The first of those three resulted in a chemical pregnancy) 2 donor sperm IUI cycles with 5 days of letrozole 5mg per day, trigger shot, and 10 days of progesterone.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Heather)
The nursing staff there is great.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
This is a big, productive group. They produce results for lots of people but they are by no means perfect. Prepare yourself for appointments, advocate and research on your own behalf, and don't get too worked up when they make mistakes or goof up small things.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
$250/IUI plus drug costs
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
NA
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
Sometimes in the hustle and bustle of the clinic, I feel they miss some critical details in patient files.
1
Doctor
Sergio Oehninger
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
2 of 5
7
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 37
1 IVF
Poor Egg Quality
Income $50K - $99K
Teacher
3rd of 5 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Oehninger answered all questions that I had for him. During my stimulation cycle at appointments where I saw him quickly for an ultrasound there were always other doctors in the room and he let them take the lead and explain to me although it seemed he was the one making the decisions. When it was one on one during the consultation I felt that this Dr. was more personable and shared his experience and expertise with me regarding what I should do next.
This clinic's strengths are they [Jones Institute For Reproductive Medicine] have a well known rate of pregnancies dated back many years. The Dr.'s all work together and make decisions daily together about the patients. I never had trouble getting an appointment and all messages sent through the patient portal were always received and responded to in a timely manner.... Dr. Oehninger answered all questions that I had for him.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Dr. Oehninger answered all questions that I had for him. During my stimulation cycle at appointments where I saw him quickly for an ultrasound there were always other doctors in the room and he let them take the lead and explain to me although it seemed he was the one making the decisions. When it was one on one during the consultation I felt that this Dr. was more personable and shared his experience and expertise with me regarding what I should do next.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He has a quiet and serious demeanor. If you have questions ask them
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
At first he said very little the few times that I saw him during my stimulation appointments. I currently met with him again for a consultation to discuss my future protocol and get his advice and he was very helpful. He looked at and explained many of the results from my first failed transfer. He told me what we would do differently next time and was able to give me his expertise on some concerns that I had about cysts they found last time. He also had research to back up this expertise.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
During my IVF cycle I took Follistim, menopur and ganirelix. After the transfer I was on progesterone oil injections and estrogen patches. During this cycle they found that I have 2 endometrioma cysts. This protocol resulted in 5 eggs retrieved, 4 fertilized and 2 being transferred.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
This clinic's strengths are they have a well known rate of pregnancies dated back many years. The Dr.'s all work together and make decisions daily together about the patients. I never had trouble getting an appointment and all messages sent through the patient portal were always received and responded to in a timely manner.
10
Doctor
Sergio Oehninger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Virginia Beach (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
5
Age 33 - 34
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Oehninger is a very competent physician. We initially liked him because of his bluntness about the procedures and statistical chances of having a child. As days went past during our cycle, it seemed as if we heard less and less from him. He was not available in at least two of our ultrasounds, which to us was a very important time to speak to us....Dr Oehninger was not there for our egg retrieval which was very disappointing.
The clinic [Jones] is generally quick to get a new patient in. It is likely due to that process that patients are not coddled. It is very straight forward. In and out during ultrasound and bloodwork visits. The nursing staff was very nice and accommodating during our retrieval and transfer appointments...The institute scheduled our cycle based on the number of people entering the clinic. All of our scheduled appointments were set up to maximize the number of patients per day.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Dr. Oehninger is a very competent physician. We initially liked him because of his bluntness about the procedures and statistical chances of having a child. As days went past during our cycle, it seemed as if we heard less and less from him. He was not available in at least two of our ultrasounds, which to us was a very important time to speak to us. The other physicians conducting the ultrasound screening were not up to date with our progress. Dr Oehninger was not there for our egg retrieval which was very disappointing.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Don't expect coddling. He is very thorough in procedural explanation but definitely do research and ask questions.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
The Jones Institute is obviously a very reputable clinic. That is the main reason my wife and I chose it. The institute scheduled our cycle based on the number of people entering the clinic. All of our scheduled appointments were set up to maximize the number of patients per day. It is for this reason that I feel we did not get the attention we wanted. It just seemed like we were another customer just running through the line.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
We used an antagonistic approach
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
The nursing staff was very nice. There did not seem to be much communication between the nurses and between the nurses and doctors.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
The clinic is generally quick to get a new patient in. It is likely due to that process that patients are not coddled. It is very straight forward. In and out during ultrasound and bloodwork visits. The nursing staff was very nice and accommodating during our retrieval and transfer appointments. We only had 3 eggs with one mature which had a failed transfer. Our retrieval procedure time was very short. Aspirations took under half an hour. All indications pre retrieval, showed we had at least 8 eggs. After speaking with another clinic, they informed us that their retrieval was much more thorough. It is for this reason we believe we had a failed cycle.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
We went with a single cycle option. There was an available shared risk program that was double for a single cycle.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
Multiple embryo transfer was explained to us. The Jones institute protocol was to transfer up to two embryos only.
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
We believe there was a procedural error during our retrieval. The retrieval process was extremely short. After speaking with another clinic, they informed us of the importance of taking time during retrieval.
6
Doctor
Sergio Oehninger
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
7
NPS
6
Age 33
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
I rarely saw Dr. Oehninger once I started my cycle. Lower level staff or the other REs performed almost all of my monitoring ultrasounds, as well as my egg retrieval and transfer. You don't get to choose who performs your care and it's not consistent...I went into our IVF cycle expecting to be seen by Dr. Oehninger, as our assigned RE. I had really appreciated how much time and information he gave us at our consultation visits and looked forward to him being involved in my care. However, I didn't see him much during the monitoring cycle. Even when I did, a training doctor performed the actual ultrasound.
The Jones Institute is part of EVMS so you can expect extra sets of hands and eyes in the room in most cases...I would've strongly preferred to have received my monitoring results on a regular basis, instead of having to beg for them after the cycle was complete...I was also not pleased at how scarce the embryo development reports were...The nurse who handles blood draws is incredibly sweet. The OR nurses are really wonderful and compassionate, too....
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I went into our IVF cycle expecting to be seen by Dr. Oehninger, as our assigned RE. I had really appreciated how much time and information he gave us at our consultation visits and looked forward to him being involved in my care. However, I didn't see him much during the monitoring cycle. Even when I did, a training doctor performed the actual ultrasound. The Jones Institute is part of EVMS so you can expect extra sets of hands and eyes in the room in most cases. My egg retrieval and subsequent transfer were both performed by another member of the practice. When my beta was negative, I would've liked to receive a call from Dr. Oehninger since he was my main RE. Instead, the RE who actually performed my transfer called.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Do your own research so you can keep up with him in conversations. He won't slow down to explain the basics for you automatically so educate yourself beforehand. Also, be prepared to not see him during your course of treatment as it just depends on the REs schedules.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I rarely saw Dr. Oehninger once I started my cycle. Lower level staff or the other REs performed almost all of my monitoring ultrasounds, as well as my egg retrieval and transfer. You don't get to choose who performs your care and it's not consistent.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
I was given a standard antagonist protocol following three weeks of birth control. Despite great ultrasound monitoring results leading up to retrieval, the majority of my follicles didn't produce an egg at retrieval.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
The nurse who handles blood draws is incredibly sweet. The OR nurses are really wonderful and compassionate, too.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
I would've strongly preferred to have received my monitoring results on a regular basis, instead of having to beg for them after the cycle was complete. I kept being told everything was progressing great, but now that I have my blood results on paper, I see that maybe I could've been asking more questions along the way and perhaps our egg retrieval results wouldn't have been so utterly shocking. I think that they have so many patients it's easier for them to just shepherd you through the process and would rather you not have too many details, but I felt a bit like I was naively trusting a process that ended up failing. I was also not pleased at how scarce the embryo development reports were. I would've liked daily communication from the embryologist - but that may be wishful thinking on my part, and just not possible!
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
The baseline package was $11,500. Meds are of course purchased through a third party pharmacy, but the IVF coordinator really helped us out by telling us about a discount program we were able to apply for.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
Had we had two viable embryos, Dr. O had planned to transfer two.
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Lost paperwork
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
They're not able to post a lot of results on the online health portal, so be prepared to have to ask for paper copies.
7
Doctor
Sergio Oehninger
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
6
Clinic
Jones Institute for Reproductive Medicine (closed)
Newport News (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
8
NPS
10
Age 26 - 27
1 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Engineer
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Oehninger is extremely experienced and intelligent in his field. He is a little rough around the edges as far as bedside manner goes... meaning he is very cut and dry with giving you information and does not sugarcoat it at all. In some instances this worked very well for us because we wanted to get the show on the road but at other times we really kind of needed someone to talk to and we felt rushed. Overall though he is extremely professional, very respectful and you can tell that he truly has our best interest at heart...
This clinic [Jones - Norfolk] is more of a "strictly business" kind of clinic. They are extremely busy and also shortstaffed which makes it difficult to get calls back or information sometimes. Definitely remember that you are your own best advocate. Take the time to research and plan for appointments with questions or concerns ahead of time...The main problem with the Jones Institute is communication...
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Dr. Oehninger is extremely experienced and intelligent in his field. He is a little rough around the edges as far as bedside manner goes... meaning he is very cut and dry with giving you information and does not sugarcoat it at all. In some instances this worked very well for us because we wanted to get the show on the road but at other times we really kind of needed someone to talk to and we felt rushed. Overall though he is extremely professional, very respectful and you can tell that he truly has our best interest at heart .
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Definitely take his advice because he certainly knows what he's talking about however take the time to prepare for appointments and write your questions down before hand otherwise you may forget with how fast he moves through protocol. Definitely be your own advocate. Lastly, don't take his abruptness to heart. Although he may move through appointments quickly he really does care about your success and will remember your quarks and situation dencently well.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I felt like I was treated like a number sometimes because appointments felt really, really rushed. The appointments that I felt like I got the information that I needed were solely because I spent a lot of time prepping for the appointment myself like reading books and articles and coming in with a full list of questions to help guide the conversation. When I didn't do all of this pre-work, The appointments were very quick and my doctor just assumed which way we wanted to go wrote the plan out gave it to us and sent us on our way. I will say, that when our IVF cycle failed and when we were first diagnosed and very motional he did take the time to talk to us and coddle us a bit. I think that he recognizes that this is a very emotional journey for everybody however at the same time he knows that in order to be successful in a lot of cases you must move quickly. I think he also has so much experience specifically with male infertility that he generally knows the best decisions to make and because of that forgets that we've never been through this before so we may need it explained.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
We first went to Jones Institute after trying naturally for over a year. The first thing we were instructed to do was a sperm analysis due to the fact that this was cheaper than any female test. That report came back abnormal with extremely low sperm counts and due to the fact that I had regular cycles he encouraged us to move straight forward with IVF. We were unsuccessful and the ratio of eggs retrieved to five day embryo survival was very weak. He noted this in our plan and then encouraged us to save our money and really think hard about sperm donation. We took his advice and started our IUI treatments after that, we got pregnant on the first try. In the process of purchasing donor sperm doctor on anger did a great job referring us to a bank, answering all of our questions, helping us through genetic testing, and giving us advice on the emotional journey of choosing a donor.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Heather)
Dr. Oehninger's nurse, Heather, is amazing. Like him, she does not mess around and get straight to the point. However when you're doing 4-5 blood tests a week I appreciated this. She was lighthearted and easy to get along with and really showed compassion when you called in with a concern or question. The IVF Coordinator on the other hand is awful. She is extremely sarcastic and "hands off "so she truly looks at you like a number and nothing else. We had concerns over timing with her and tried to sit down with her to look at the schedule she had given us and she acted like she had absolutely zero time for us. When she was training us on how to do medications she rushed to the entire thing so my husband and I felt very uncomfortable and had to go back to our regular nurse for reassurance and retraining. She was horrible about calling us back so we basically had to harass her just to figure out how our embryos were doing during our IVF cycle. I think if someone came in and just helped her organize her self a little bit more she would be a lot more successful and reputable among patients.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
This clinic is more of a "strictly business" kind of clinic. They are extremely busy and also shortstaffed which makes it difficult to get calls back or information sometimes. Definitely remember that you are your own best advocate. Take the time to research and plan for appointments with questions or concerns ahead of time.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
IVF - $12000 IVF Meds - $4500 IUI - $265 Donor Sperm Storage - ~$300ish per year
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
The main problem with the Jones Institute is communication. It would be very beneficial for them to develop a better "patient introduction" packet or something so patients weren't forced to constantly call and then inevitably wait for return calls on common questions that could easily be listed on a website or in a packet.
8
Doctor
Sergio Oehninger
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2016, Unsuccessful
NPS
5
NPS
6
Age 28
2 IVF
Tubal Blockage
Black or African-American
Income $50K - $99K
Consultant
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked that my Dr. [Oehninger] was the director of the top program in the area but with that I felt a disconnect from him at times. Luckily there were other Doctors on staff to pick up slack where his was lacking...I was upset after my 2nd FET I waited around for an hour without update on why my transfer was being delayed. Finally the DR. said he wanted to "watch the embryos" I didn't find out until 30 minutes later that out of 6 in the freezer 4 of them were not thawing well. I only found out after my negative pregnancy test that none of the other embryos survived. That was the biggest disappointment in the process.
I think they [Jones Institute] do a good of listening to you as a patient and putting the best efforts on the table for you to achieve your overall goal. There are times where they have so many patients in cycle at once, however, where you might feel a little lost in the shuffle...I think the care coordinator does an ok job. I think that because there are so many patients to come each day she looses a bit of her organization. I got a few messages on the medication line that were in correct or hard to understand.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I liked that my Dr. was the director of the top program in the area but with that I felt a disconnect from him at times. Luckily there were other Doctors on staff to pick up slack where his was lacking.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Be tough on the things that are important to you to make sure your voice is heard and that you don't get lost in the crowd.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I felt like though there was a sense of them trying to make every cycle and every patient have their personal touch there were still days where I was just lost in the mix. With lots of cycle starts and long wait times during appointments I would often feel like I just needed to get in and out because I was already stressed about being late to work from waiting on my appointment to start an hour late.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Valerie)
I think the care coordinator does an ok job. I think that because there are so many patients to come each day she looses a bit of her organization. I got a few messages on the medication line that were in correct or hard to understand.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
I think they do a good of listening to you as a patient and putting the best efforts on the table for you to achieve your overall goal. There are times where they have so many patients in cycle at once, however, where you might feel a little lost in the shuffle. I would tell a future patient to be strong through this process and to not loose sight of what you feel you need because you feel rushed.
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Failed to call with results
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
I think I was more frustrated with my appointment wait times. Also, I was upset after my 2nd FET I waited around for an hour without update on why my transfer was being delayed. Finally the DR. said he wanted to "watch the embryos" I didn't find out until 30 minutes later that out of 6 in the freezer 4 of them were not thawing well. I only found out after my negative pregnancy test that none of the other embryos survived. That was the biggest disappointment in the process.
5
Doctor
Sergio Oehninger
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 24 - 25
3 IUI
2 IVF
Male Factor
Immunological
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Oehninger] was very educational, and passionate about what he does. He tells you upfront what to expect throughout the treatments. I felt very comfortable going through our IVF cycles with him. He always explained everything throughouly during our sessions with him...He was very upfront about our procedures. He provided a lot of encouragement throughout the process, especially during our miscarriage.
The receptionist’s are very good about making your appointments for you, and calling you to follow up. I feel as though the clinic [Jones] as a whole is exceptional . From our first visit to discuss infertility treatments, until our last treatment . They have quite the outgoing staff. They were very upfront about everything from out treatments, as well as payment options. I feel as though this clinic is the best one around ! I would highly recommend them to anyone going through infertility treatments.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He was very educational, and passionate about what he does. He tells you upfront what to expect throughout the treatments. I felt very comfortable going through our IVF cycles with him. He always explained everything throughouly during our sessions with him. He said ‘ let’s make it happen’ and it sure did! We finally got pregnant with twin girls ! It was such a blessing going to the Jones Institute. I would love to go back there to see him for our third child.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He knows his stuff !
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He was very upfront about our procedures. He provided a lot of encouragement throughout the process, especially during our miscarriage.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
2nd IVf fresh cycle - he didn’t stimulate a much to get better quality eggs!
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
They were very compassionate throughout the process . Always made small talk with me , and eased my mind !
Describe your experience with Jones Institute for Reproductive Medicine (closed).
The receptionist’s are very good about making your appointments for you, and calling you to follow up. I feel as though the clinic as a whole is exceptional . From our first visit to discuss infertility treatments, until our last treatment . They have quite the outgoing staff. They were very upfront about everything from out treatments, as well as payment options. I feel as though this clinic is the best one around ! I would highly recommend them to anyone going through infertility treatments.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
We did a shared risk payment plan. They were very upfront about the cost for everything . They would bill us in an ample amount of time !
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
I feel as that multiple embryo transfer was right for us . Higher chances of one embryo sticking !!
10
Doctor
Sergio Oehninger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We really loved him [Dr. Sergio Oehniger] right from the start. Our experience was amazing and everything happened exactly as it was explained to us. We appreciated how direct and honest he was and knowing what to expect. His predictions and diagnosis were spot on.... Dr. O transferred 2 embryos for the first cycle, but after a successful singleton birth recommends strongly only having one transferred for our second child, unless we want twins
There were different charges [at Jones Institute for Reproductive Medicine] like OR fees, General IVF fees, extra charge for ICSI and medications (about $4,000) that all added up. In total, about $12,000, and I also have 3 frozen embryos they store for $60/month. It will eliminate a large part of the process when we try to have another child... Appointments were easy to make, staff was awesome and we are looking forward to doing it all again! I really appreciated how caring and understanding all of the nurses were every time I went and the visits were all quick without much waiting. I never felt like a number and it's easy to see why people want to come to this clinic.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
We really loved him right from the start. Our experience was amazing and everything happened exactly as it was explained to us. We appreciated how direct and honest he was and knowing what to expect. His predictions and diagnosis were spot on.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Don't wait. Just do it. I think he is retiring, but Dr. Bocca is awesome too.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He always made us feel comfortable and confident. Awesome bedside manner, direct, open communication and very sweet personality.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
I had a very typical cycle. Follicle stimulation to produce eggs, retrieval, ICSI for insemination with my husband's sperm (male factor infertility, several viable embryos, two embryos transferred, single embryo implantation, single, healthy live birth. ONE CYCLE SUCCESS!!!
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Every visit was amazing! We loved all of the staff and every appointment was uplifting and full of hope!
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Appointments were easy to make, staff was awesome and we are looking forward to doing it all again! I really appreciated how caring and understanding all of the nurses were every time I went and the visits were all quick without much waiting. I never felt like a number and it's easy to see why people want to come to this clinic.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
There were different charges like OR fees, General IVF fees, extra charge for ICSI and medications (about $4,000) that all added up. In total, about $12,000, and I also have 3 frozen embryos they store for $60/month. It will eliminate a large part of the process when we try to have another child.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
Dr. O transferred 2 embryos for the first cycle, but after a successful singleton birth recommends strongly only having one transferred for our second child, unless we want twins
10
Doctor
Sergio Oehninger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2019, Unsuccessful
NPS
9
NPS
7
Age 48 - 57
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
Income $0 - $49K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
During my time with Dr O [Oehninger]. He was very personable and I found him matter of fact and although resistant to my research he did listen to me and never belittled me. He wanted us to be successful and when things failed he was affected.... lab results and treatment plans lagged I had to push for results. Dr O was always hands on but was resistant to my research... something as simple as a thyroid test I have to push for and then request results and then wait to get the meds called in.
This clinic [Jones Inst for Repro Med] is only 1 of 3 available in this area and they can be very busy. At times I have felt only like a piggy bank and felt pushed aside and care going to desirable patients. I understand this is a teaching facility but they should be open to possible innovations.... nursing staff has opportunities they have not realized. Wendy has been the best although I feel she is overburdened because it takes so long to hear back from her.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
During my time with Dr O. He was very personable and I found him matter of fact and although resistant to my research he did listen to me and never belittled me. He wanted us to be successful and when things failed he was affected.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Be prepared for a very busy man whose time is sought after
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
lab results and treatment plans lagged I had to push for results. Dr O was always hands on but was resistant to my research
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
HSG, polyp removal, lab testing, dye test, endometrial biopsies, ERA
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Wendy Harrington)
nursing staff has opportunities they have not realized. Wendy has been the best although I feel she is overburdened because it takes so long to hear back from her.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
This clinic is only 1 of 3 available in this area and they can be very busy. At times I have felt only like a piggy bank and felt pushed aside and care going to desirable patients. I understand this is a teaching facility but they should be open to possible innovations.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
I have spent over probably 80 thousand dollars trying to have a family
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
We never disused 1 versus 2 due to my age.
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
not sure what you want ...something as simple as a thyroid test I have to push for and then request results and then wait to get the meds called in. Results are never my portal. There have been more than one time meds were never called into the pharmacy. I have had issues with insurance filling a particular prescription as written and had to stay on them to get the appropriate paperwork.
9
Doctor
Sergio Oehninger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
9
NPS
10
Age 31 - 32
1 IVF
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like I was with a professional. I knew he [Dr. Oehninger] understood the best practices and procedures and explained everything to me. I wouldn't say he was high on the compassion scale, but it didn't matter as much to me if going through IVF with him meant a successful pregnancy. He was always straightforward and honest, and he made jokes to help lighten the mood sometimes. I enjoyed my experience.... We did IVF, retrieved 13 eggs, and 8 became embryos.
We had a great experience overall! I wanted to go with a clinic that was trusted and respected. I wanted results. I know this process can be scary, but I felt like if I was investing money in IVF, than it needed to be where we had the highest chances of conceiving. The Jones was the best decision.... We didn't love our nurse coordinator... I know it was around $20k for IVF plus medication and ICSI plus we had a few other costs that drove up our overall price. In the end it was all worth it!!
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I felt like I was with a professional. I knew he understood the best practices and procedures and explained everything to me. I wouldn't say he was high on the compassion scale, but it didn't matter as much to me if going through IVF with him meant a successful pregnancy. He was always straightforward and honest, and he made jokes to help lighten the mood sometimes. I enjoyed my experience.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
If you want to achieve a pregnancy, use Dr O. If you're looking for lots of warm and fuzzies during the process, he may not be your doc.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He was very thorough, took time to explain everything to me, and made sure we did a single embryo transfer like I had wanted.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
We did IVF, retrieved 13 eggs, and 8 became embryos. We had 3 amazing Day 5 blastocysts, and we chose to transfer 1. Even though there as higher chances to conceive with transferring more than 1, we felt confident with a single embryo transfer and he believed and supported our decision.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Don't remember)
We didn't love our nurse coordinator
Describe your experience with Jones Institute for Reproductive Medicine (closed).
We had a great experience overall! I wanted to go with a clinic that was trusted and respected. I wanted results. I know this process can be scary, but I felt like if I was investing money in IVF, than it needed to be where we had the highest chances of conceiving. The Jones was the best decision.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
I know it was around $20k for IVF plus medication and ICSI plus we had a few other costs that drove up our overall price. In the end it was all worth it!!
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
He supported our decision for a eSET.
9
Doctor
Sergio Oehninger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Virginia Beach (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 42 - 43
2 IUI
Tubal Blockage
Unexplained
European
Latinx
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Oehninger has always been open, realistic and communicative with my husband and I. I appreciate his expertise in the field and I trust his recommendations. He has a very gentle approach when performing both IUIs.... assigned doctor may or may not perform treatments on assigned patient... Don’t be afraid to discuss your fertility struggles and journey with him. He is very open-minded and is willing to work with his patients.
Strengths-friendly and knowledgeable staff, availability of nurses after hours, and clinic [Sher Fertility of New York] is open daily Weaknesses-messages on patient portal are not always answered in a timely fashion, assigned doctor may or may not perform treatments on assigned patient... Jane Wong, Cecilia Choe and another nurse that I spoke with after clinic hours all treated me with immense compassion and always communicated with me on the phone, patient portal and via email.
How was your experience with Sergio Oehninger at Sher Fertility Solutions New York?
Dr. Oehninger has always been open, realistic and communicative with my husband and I. I appreciate his expertise in the field and I trust his recommendations. He has a very gentle approach when performing both IUIs.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Sher Fertility Solutions New York?
Don’t be afraid to discuss your fertility struggles and journey with him. He is very open-minded and is willing to work with his patients.
During treatment, were you treated like a number or a human with Sergio Oehninger at Sher Fertility Solutions New York?
All of the staff were always pleasant and explained all procedures thoroughly.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jane Wong)
Jane Wong, Cecilia Choe and another nurse that I spoke with after clinic hours all treated me with immense compassion and always communicated with me on the phone, patient portal and via email.
Describe your experience with Sher Fertility Solutions New York.
Strengths-friendly and knowledgeable staff, availability of nurses after hours, and clinic is open daily Weaknesses-messages on patient portal are not always answered in a timely fashion, assigned doctor may or may not perform treatments on assigned patient
Describe the costs associated with your care under Sergio Oehninger at Sher Fertility Solutions New York.
$40-50 copay for each visit (including ultrasounds, HSG and IUI, $200 bloodwork
9
Doctor
Sergio Oehninger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
7
Age 28 - 29
2 IVF
European
Ashkenazi Jewish
Income $100K - $199K
Business Executive
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
[Dr. Sergio Oehninger] is a doctor that knows the science behind everything and had studied fertility for a long time. He is friendly and approachable but he spends little time with his patients on a one on one basis. Perhaps he is busy or he could also just be awkward at times...Pay attention to your egg retrieval stats early on - he may overlook certain things...He was great and friendly but seemed very busy all the time.
Strengths [at Sher Fertility of New York]: convenient location, friendly and caring staff, attentive doctors. Great online portal. Weaknesses: facility is outdated, communication can be improved. Would be better to have one clinic staff member per patient instead of pooled clinicians...They [nurses] are very sweet, attentive and diligent. Some are better than others but they were all good at their jobs...I used birth control and estrogen to prepare for embryo transfer and then began progesterone as well.
How was your experience with Sergio Oehninger at Sher Fertility Solutions New York?
Sergio is a doctor that knows the science behind everything and had studied fertility for a long time. He is friendly and approachable but he spends little time with his patients on a one on one basis. Perhaps he is busy or he could also just be awkward at times.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Sher Fertility Solutions New York?
Pay attention to your egg retrieval stats early on - he may overlook certain things.
During treatment, were you treated like a number or a human with Sergio Oehninger at Sher Fertility Solutions New York?
He was great and friendly but seemed very busy all the time.
Describe the protocols Sergio Oehninger used in your cycles at Sher Fertility Solutions New York and their degree of success.
I used birth control and estrogen to prepare for embryo transfer and then began progesterone as well.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
They are very sweet, attentive and diligent. Some are better than others but they were all good at their jobs.
Describe your experience with Sher Fertility Solutions New York.
Strengths: convenient location, friendly and caring staff, attentive doctors. Great online portal. Weaknesses: facility is outdated, communication can be improved. Would be better to have one clinic staff member per patient instead of pooled clinicians.
Describe the costs associated with your care under Sergio Oehninger at Sher Fertility Solutions New York.
Unsure but over $10k
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
No comments
6
Doctor
Sergio Oehninger
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Unknown Success
NPS
4
NPS
5
Age 37
1 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Doctor
2nd of 3 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I only saw Dr. Oehninger the first appointment for consultation and then we he canceled my cycle, all other times the staff would rotate. The staff is very friendly and compassionate. I did not feel he would know who I was if someone were to ask him.... We used menopur and gonal-f, omnitrope. He primed my with 2 weeks of OCP.... They recommended singleton for transfer.... You will see a different doctor as they rotate for ultrasounds and OR.
This clinic [Jones Institute] is hard to schedule appointments with at times. The staff is friendly. You will see a different doctor as they rotate for ultrasounds and OR. I believe if you can drive to different clinics you may be seen by one doctor continuously however that was never the case during my care....The staff was friendly and interactive on visits. They were always smiling and nice....The cost was approx. 15,000 without cost of medications.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I only saw Dr. Oehninger the first appointment for consultation and then we he canceled my cycle, all other times the staff would rotate. The staff is very friendly and compassionate. I did not feel he would know who I was if someone were to ask him.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I would suggest seeing another physician in that clinic if you go to Jones.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I did not see Dr. O but the staff and other physicians I saw were very caring.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
We used menopur and gonal-f, omnitrope. He primed my with 2 weeks of OCP.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed).
The staff was friendly and interactive on visits. They were always smiling and nice.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
This clinic is hard to schedule appointments with at times. The staff is friendly. You will see a different doctor as they rotate for ultrasounds and OR. I believe if you can drive to different clinics you may be seen by one doctor continuously however that was never the case during my care.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
The cost was approx. 15,000 without cost of medications.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
They recommended singleton for transfer.
4
Doctor
Sergio Oehninger
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
5
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2013 - 2014, Successful
NPS
9
NPS
10
Age 38 - 39
2 Fertility Medications
Unexplained
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I appreciated Dr Os commitment to my treatment. He laid out a very clear plan and took immediate action... He seem to be rooting for us and was committed to doing everything in his power to help us get a positive outcome.
There were times during the process that the staff left me feeling a bit like a number... Communication could be clearer - feel like there we times that things weren't clearly explained - like when to call for appointment/ blood work.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I appreciated Dr Os commitment to my treatment. He laid out a very clear plan and took immediate action. Good sense of humor. Sometimes a little difficult to understand due to accent.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Make an appointment immediately.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I feel like Dr. O did care about me. He seem to be rooting for us and was committed to doing everything in his power to help us get a positive outcome. There were times during the process that the staff left me feeling a bit like a number. For example during blood draws. When we did get a positive pregnancy test, they gave us a personalized card with ultrasound images which was a nice touch.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Communication could be clearer - feel like there we times that things weren't clearly explained - like when to call for appointment/ blood work
9
Doctor
Sergio Oehninger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 41
East Asian
Income $100K - $199K
Operations
2nd of 2 Docs
5 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. [Oehninger] is kind but direct and responds to emails via their secure system quickly...During my consultation with Dr. O he explained what tests he recommended and why, and what the course of action would be...bloodwork including NKa testing, an endometrial biopsy to test for inflammation (endometritis) and the Receptiva test to test for endometriosis. My husband also did a sperm analysis and DNA fragmentation test.
The nursing staff [at Sher Fertility of New York] is great, however my husband complained that getting blood drawn was painful and they collapsed a vein in his arm...A strength of SIRM is they test and treat conditions that the typical clinic may not even test for. I regret not seeing them sooner. Perhaps I could have had a successful transfer of a PGS tested embryo if I was given proper treatment for NK cells.
How was your experience with Sergio Oehninger at Sher Fertility Solutions New York?
I went to Dr. O and SIRM after having 3 retrievals and 5 failed embryo transfers at Cornell. My last two transfers were FET with PGS normal embryos which failed. My RE at Cornell (Samantha Pfeifer) did not believe in testing for Natural Killer Cells, immunological issues or other "out of the box issues" so I sought another opinion. During my consultation with Dr. O he explained what tests he recommended and why, and what the course of action would be. I did a multititude of tests that Cornell did not check for: bloodwork including NKa testing, an endometrial biopsy to test for inflammation (endometritis) and the Receptiva test to test for endometriosis. My husband also did a sperm analysis and DNA fragmentation test. (Cornell also did not recommend the DNA fragmentation test.) All results were normal except I had elevated NKa (25% vs the normal level of 10%). The treatment for this will involve presnidone and possibly intalipid therapy.
During treatment, were you treated like a number or a human with Sergio Oehninger at Sher Fertility Solutions New York?
Dr. O is kind but direct and responds to emails via their secure system quickly.
Describe the protocols Sergio Oehninger used in your cycles at Sher Fertility Solutions New York and their degree of success.
I have not yet begun treatment, only diagnostic testing. Will update this as I advance through treatment.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The nursing staff is great, however my husband complained that getting blood drawn was painful and they collapsed a vein in his arm.
Describe your experience with Sher Fertility Solutions New York.
A strength of SIRM is they test and treat conditions that the typical clinic may not even test for. I regret not seeing them sooner. Perhaps I could have had a successful transfer of a PGS tested embryo if I was given proper treatment for NK cells.
Describe the costs associated with your care under Sergio Oehninger at Sher Fertility Solutions New York.
$50 to reserve consultation (can be applied to treatment), $50 for sperm analysis, $815 payable directly to Recepitva for endometrial biopsy testing for endometriosis. Other costs were covered by insurance.
9
Doctor
Sergio Oehninger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
1
NPS
3
Age 34
1 Fertility Medications
Unexplained
European
Income $50K - $99K
2nd of 3 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Thick accent made it hard to understand at times, very to the point not a lot of time for questions. [Dr. Oehninger] Explained what we were doing that day, but not a lot of details on future options, just vague timeline... Femerra used with ultrasound checks, found hemmoraging cyst and halted further injection until cyst cleared... Everything was routine for them but not for me. I had questions and no one took the time to ask and answer them in depth.
Organized and routine, [Jones Institute] could be better about sharing info with patients and giving timelines and requirements upfront (like you only get 3 tries with clomid and first try counts even if you can’t do injection because you have a cyst)... Consult and ultrasound in the $250 range, second ultrasound and meds + appt in the $400 range... Everything was routine for them but not for me. I had questions and no one took the time to ask and answer them in depth.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Thick accent made it hard to understand at times, very to the point not a lot of time for questions. Explained what we were doing that day, but not a lot of details on future options, just vague timeline
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Choose another, but I think he’s retire now
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Everything was routine for them but not for me. I had questions and no one took the time to ask and answer them in depth. There was explanation on what I was doing at the time, but little explanation on the big picture or options or prices
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
Femerra used with ultrasound checks, found hemmoraging cyst and halted further injection until cyst cleared
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Friendly, explained some things in detail, empathetic some
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Organized and routine, could be better about sharing info with patients and giving timelines and requirements upfront (like you only get 3 tries with clomid and first try counts even if you can’t do injection because you have a cyst)
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
Consult and ultrasound in the $250 range, second ultrasound and meds + appt in the $400 range
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
N/a
1
Doctor
Sergio Oehninger
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

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