Shannel Adams

Kindbody - Portland

Rated 7.9
Strongly recommend: 49%Neutral: 18%Don't recommend: 33%7.9
49% strongly recommend
8 reviews
Humanity
7.3
7.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.6
5.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
6.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Oregon Health & Science University
Residency
U of Hawai’i
Fellowship
U of Cincinnati

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Shannel Adams works at

Kindbody - Portland
Rated 6.6
Strongly recommend: 18%Neutral: 21%Don't recommend: 61%6.6

Explore Clinic
Portland
2501 NE 134th St
Vancouver, WA 98686
Shannel Adams works at

Pacific NW Fertility
Rated 8.9
Strongly recommend: 72%Neutral: 21%Don't recommend: 7%8.9

Explore Clinic
Bellevue
1231 116th Ave NE., Suite 705
Bellevue, WA 98004
Seattle
1101 Madison St., Suite 1050
Seattle, WA 98104

8 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
8
NPS
6
Age 42 - 43
1 Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
3rd of 3 Docs
2 Embryo Freezing With Other Docs
Donor Sperm With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Adams cared and wanted me to succeed...was pleasant and always had a word of encouragement...is very knowledgable at her field of medicine and can provide you with all kind of relevant information on things...has great bedside manner and presence...luteal phase stimulation
Strengths [of Kindbody - Portland] -the clinic itself is a warm, bright an inviting place...Weaknesses-The front desk staff are not always the friendliest. Often a lot of turnover...The billing office is not good about responding to correspondence via the clinic's patient portal...hard to get a hold of a financial navigator regarding cycle costs and payments.
How was your experience with Shannel Adams at Kindbody - Portland?
I have been under the care of other doctor's and have not had the same experience with them as Dr. Adams. I felt that Dr. Adams cared and wanted me to succeed just as much as I wanted to succeed at starting my family. She was pleasant and always had a word of encouragement. Whenever I had questions, I was able to get an appointment to talk to her. Dr. Adams is very knowledgable at her field of medicine and can provide you with all kind of relevant information on things. Dr. Adams has great bedside manner and presence. I would highly recommend her to others.
What's one piece of advice would you give a prospective patient of Shannel Adams at Kindbody - Portland?
I would advise that you will not see Dr. Adams until the day of your retrieval. If you are wanting a doctor that is going to be there to do the ultrasounds and talk with you about findings then Dr. Adams is not the doctor for you.
During treatment, were you treated like a number or a human with Shannel Adams at Kindbody - Portland?
I always felt like I was treated like a human with the medical team. With the billing team maybe not so much. It did feel like I was a number and they were just trying to collect more money for the clinic.
Describe the protocols Shannel Adams used in your cycles at Kindbody - Portland and their degree of success.
For my most recent IVF cycle, I did a luteal phase stimulation. I started out with priming with growth hormone. I took Clomid (150 mg), Menopur 75 IU, Follistim (300 units) and growth hormone (25 CC) throughout the cycle. I started out with lower doses and when follicles did not respond the dosage was increased (Clomid 250 mg., Menopur 150 IU, Follistim 450 units and 25 CC growth hormone.
Describe your experience with your nurse at Kindbody - Portland. (Assigned nurse: Taylor)
Taylor was always pleasant in her responses and thoroughly answered my question. My biggest frustration with her was when she said she called with results and left a message but no call came through nor was a voicemail received. This happened a couple of times during my recent cycle. When people are working from home or the office they should have a reliable phone service so they can reach patients. It is very hard to get a hold of someone on the medical team and to not be able to have the opportunity to ask questions via phone is frustrating. In my case the last time this situation occurred, the message was to let me know that the cycle had been cancelled. It would have been nice for me to be able to speak to someone instead of having to read that through the portal.
Describe your experience with Kindbody - Portland.
Strengths-the clinic itself is a warm, bright an inviting place. Dr. Adams is great! Weaknesses-The front desk staff are not always the friendliest. Often a lot of turnover at the clinic with front desk and MA staff. The billing office is not good about responding to correspondence via the clinic's patient portal. It is often hard to get a hold of a financial navigator regarding cycle costs and payments.
Describe the costs associated with your care under Shannel Adams at Kindbody - Portland.
The cost for one retrieval and two transfers was around $20K. I spent another $5K in medications for the retrieval that Dr. Adams performed.
What specific things went wrong at Kindbody - Portland?
  • Failed to call with results
Describe the specific things that went wrong at Kindbody - Portland.
I would love to see this clinic functioning at a capacity where when a patient calls they don't have to leave a message just to schedule an appointment. It is challenging getting a hold of medical staff, even when you call the urgent line. I ran into this situation and I had to leave a message for a call back. The billing office needs an overhaul. When you send a bill to a client when the cycle has already been paid for weeks prior, that's an issue. The billing office and financial navigators are also slow to respond to both voicemails and portal messages.
8
Doctor
Shannel Adams
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Kindbody - Portland
Portland
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
5
NPS
5
Age 38 - 39
2 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
7 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr.Adams was consistently annoyed by my questions...When explaining her plan for our care she never gave us options, it was just dictated without explanation...I don't think she knows anything about me even though I've been working with her clinic for over 6 months. When talking to me she'd say we'd do one thing for my protocol, then a nurse would email me and tell me there was a mistake and make a change to the protocol...Everytime I had questions or concerns, I was just told by nursing, "this is your doctors recommendation"...
making appointments [at Kindbody] was often done by someone at corporate office and they wouldn't tell me an appointment had been scheduled, so I'd keep trying to reach someone to make an appointment that had already been made...reaching someone would often take multiple attempts...There are two NPs that work at the clinic who did a majority of the scans and gave to face time. They were both very compassionate and great at answering my questions. If I could've only dealt with them, my experience would've been better...
How was your experience with Shannel Adams at Kindbody - Portland?
Dr. Adams is clearly a very intelligent doc. She seems more focused on her new clinics numbers than patients concerns and values. When explaining her plan for our care she never gave us options, it was just dictated without explanation. This happened with ICSI vs conventional insemination and one vs two embryo transfer. It wouldn't be until I got the contract that I realized how many options there were. Everytime I had questions or concerns, I was just told by nursing, "this is your doctors recommendation". She wouldn't take the time to explain or consider my concerns. I'm a healthcare professional and read research to help me understand this process and what to expect. She was always very dismissive and gave anecdotal responses when her car plan differed from what I was reading. Dr.Adams was consistently annoyed by my questions. After 4 losses, you have a lot of anxiety, her refusing to answer my questions made the process so much more stressful and really eroded my trust in her. It felt like she was taking my questions personally, instead of seeing it as my way of managing my anxiety- which I tried to explain. With my second egg retrieval, even though we had 7 embryos, only one made it to PGT, the others arrested. I asked her about this and she very bluntly blamed this on our decision to opt for conventional insemination even though we were very successful with this method the first round. I avoid talking to her at this point because it's more stressful than helpful and I typically leave the conversation feeling worse than I did going into it.
What's one piece of advice would you give a prospective patient of Shannel Adams at Kindbody - Portland?
If you're at the start of your journey this is a good clinic to start at. She's direct and eager for you to get pregnant. Also, if you just want a competent doctor to make all of the decisions for you, this could be a good fit. If you've experienced a lot of trauma and have been at this awhile and need a doctor to be able to explain in detail all of the options, her style is anxiety provoking.
During treatment, were you treated like a number or a human with Shannel Adams at Kindbody - Portland?
On numerous occasions Dr. Adams didn't appear to know my medical history. I would have to repeat information multiple times. I don't think she knows anything about me even though I've been working with her clinic for over 6 months. When talking to me she'd say we'd do one thing for my protocol, then a nurse would email me and tell me there was a mistake and make a change to the protocol.
Describe the protocols Shannel Adams used in your cycles at Kindbody - Portland and their degree of success.
The first egg retrieval used an antagonist protocol, using Follistim and Menopur. We got 9 mature eggs, and after PGT ended up with 3 great embryos. Because of my age, and us hoping for 2 babies, we were recommended to do a second egg retrieval. I don't recall much rational behind changing up the protocol other than hoping for better results, I thought the first retrieval went great. The second round was an agonist protocol. Very similar but added lupron. We got 11 mature eggs, 6 fertilized but only one made it to PGT stage.
Describe your experience with the nursing staff at Kindbody - Portland.
There are two NPs that work at the clinic who did a majority of the scans and gave to face time. They were both very compassionate and great at answering my questions. If I could've only dealt with them, my experience would've been better. I think I had a couple of nurse coordinators but I never saw them, they may have even worked out of state for all I know. They couldn't answer any of my questions and instead would relay Dr.Adams answers which were typically along the lines of, these are your doctors orders, with no further explanation.
Describe your experience with Kindbody - Portland.
It's the only fertility clinic in SW Washington. So the location is very helpful in doing monitoring appointments as traffic to and from Portland, where all of the other fertility clinics are, can be horrendous. Because it's a new clinic, they offered a phenomenal introductory price for the first egg retrieval and embryo transfer. The second egg retrieval was also reasonably priced compared to other clinics in the area. These two factors are really the biggest reasons I would recommend them to someone starting to recieve fertility treatments. In the 9 months I have had contact with this clinic, they have had 3 different receptionists but a majority of the time they had none. This makes it hard to do simple things like pay bills and schedule appointments because you talk to their corporate office in Chicago.
Describe the costs associated with your care under Shannel Adams at Kindbody - Portland.
$3500 introductory pricing for the new clinic (I'm not sure if this is still offered) for 1 egg retrieval and one FET. Including monitoring but not drugs and genetic testing. $13000 for the second egg retrieval. They were also great at forwarding the prescriptions to another pharmacy for me to compare prices so I could get the best deal possible.
Describe Shannel Adams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Portland.
We did a single embryo transfer. It was never discussed with us as to why this was chosen. In reading the explanations given by other doctors to other patients, I think it's because the embryos were high quality.
What specific things went wrong at Kindbody - Portland?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - Portland.
For a clinic running without someone actually managing it, they're doing great. However they frequently needed prompting to follow up with things. For example, making appointments was often done by someone at corporate office and they wouldn't tell me an appointment had been scheduled, so I'd keep trying to reach someone to make an appointment that had already been made. Once you could reach someone, they were very helpful and could get things resolved quickly- but reaching someone would often take multiple attempts. For example, I wasn't getting the genetic results for my embryos in the timeline promised. I'd reach out to the clinic and they told me it was likely due to a holiday (that was after the date they gave for when to expect results). When I still hadn't recieved the results a week later, I messaged them pretty upset and frustrated. I'd called the genetic testing company they use multiple times but hadn't recieved a response. They finally helped me get it worked out- the testing company had somehow lost my consent paperwork. I just wish they'd followed up with the lab earlier, I don't think they ever would have if I hadn't pushed for it.
5
Doctor
Shannel Adams
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
3 of 5
5
Clinic
Kindbody - Portland
Portland
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
6
NPS
4
Age 35 - 36
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Adams does a very good job of explaining things...was very busy and while I saw her almost every visit was rushed at times... was always very kind, friendly, and outgoing...showed a lot of compassion during check ups or procedures...antagonist protocol with FSH, LH, and Gonadotropin...don't think my protocol was tailored closely enough for my higher risk and it led to OHSS
I am not a fan of the Kindbody model...feel like a number dealing with their processes...driven to sell you things that are not necessary. So many things are not handled at the clinic level and you must call someone else at Kindbody...front desk was always empty...seemed short-staffed, which was pretty normal at this time.
How was your experience with Shannel Adams at Kindbody - Portland?
Dr. Adams does a very good job of explaining things but sometimes it sounds like a rehearsed speech which she has given many times. While I was at the clinic Dr. Adams was very busy and while I saw her almost every visit was rushed at times. Dr. Adams was always very kind, friendly, and outgoing. She always showed a lot of compassion during check ups or procedures.
What's one piece of advice would you give a prospective patient of Shannel Adams at Kindbody - Portland?
If you ask questions Dr. Adams will take the time to answer them fully. Come prepared with questions or treatment options and Dr. Adams will review them with you. If you don't ask for the time Dr. Adams seemed so busy she would easily move on to her next appointment.
During treatment, were you treated like a number or a human with Shannel Adams at Kindbody - Portland?
Dr. Adams takes that time to talk to you and is very personable and friendly. She is passionate about what she does and takes the time to explain things although at times it sounds like a well rehearsed speech and not personalized.
Describe the protocols Shannel Adams used in your cycles at Kindbody - Portland and their degree of success.
I used a standard antagonist protocol with FSH, LH, and Gonadotropin. I also used human growth hormone to help with eqq quality. I used a dual trigger. Due to a large number of follicles, I was at higher risk for OHSS which I did develop a mild case of. I don't think my protocol was tailored closely enough for my higher risk and it led to OHSS. I had a large number of eggs retrieved but only 1 embryo made it to day 5 which is very uncommon and Dr. Adams was openly surprised by my results. She even checked with the lab to make sure there were no issues during embryo development.
Describe your experience with the nursing staff at Kindbody - Portland.
The nursing staff were friendly and helpful. You don't have one nurse managing your care so sometimes it takes a minute while they get up to speed. They liked to provide lengthy directions about protocol over the phone and wouldn't always follow up with all the details in email which was challenging. The nurse helping with the egg retrieval is the kindest person ever! The phlebotomist was also great.
Describe your experience with Kindbody - Portland.
I am not a fan of the Kindbody model. I feel like a number dealing with their processes and they are driven to sell you things that are not necessary. So many things are not handled at the clinic level and you must call someone else at Kindbody. The front desk was always empty and they seemed short-staffed, which was pretty normal at this time.
What specific things went wrong at Kindbody - Portland?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
6
Doctor
Shannel Adams
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
Kindbody - Portland
Portland
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
9
NPS
8
Age 33 - 34
1 IUI
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Adams is very patient and willing to go over sensitive information as many times as you need to understand. She works with you collaboratively to decide next steps...very warm and positive. She is able to communicate clearly and effectively. I appreciate how willing she was to discuss options and why she thinks they may or may not be appropriate. She is a capable and confident physician without being alienating or ever talking down to you.
The clinics [Kindbody - Portland] phone system is confusing, but if you leave a voicemail before 3pm you will usually get a call back the same day. Front desk staff is very helpful and kind. The clinic online platform is frustrating in that it makes it difficult to find old conversation threads...office have been willing to listen to all our questions and hypothesis and explore them...Costs with kindbody were very clear and reasonable.
How was your experience with Shannel Adams at Kindbody - Portland?
Dr. Adams is very warm and positive. She is able to communicate clearly and effectively. I appreciate how willing she was to discuss options and why she thinks they may or may not be appropriate. She is a capable and confident physician without being alienating or ever talking down to you.
During treatment, were you treated like a number or a human with Shannel Adams at Kindbody - Portland?
Dr. Adams is very patient and willing to go over sensitive information as many times as you need to understand. She works with you collaboratively to decide next steps.
Describe the protocols Shannel Adams used in your cycles at Kindbody - Portland and their degree of success.
We came into Dr. Adams clinic having completed 5 cycles of IUI with Kaiser. Kaiser was nice because it was covered on insurance, but really felt like we were on a checklist and when we made it through the checklist they weren’t willing to do more testing or try any alternatives. From the beginning, Dr. Adams and her office have been willing to listen to all our questions and hypothesis and explore them. We started at kindbody with some further testing and when things came back normal we tried one last IUI cycle - with letrozole, monitoring, trigger shot, and progesterone supplementation. Unfortunately, that cycle wasn’t successful and we moved forward with IVF and a retrieval cycle. We primed with birth control for 3 weeks and went into the retrieval cycle. It went pretty smoothly - my doses of medication only changed for the last dose. The retrieval procedure went well and recovery was much better than I was anticipating. We decided to try for a fresh transfer with one of our good graded untested embryos. It was unsuccessful and we were crushed. We moved forward with a frozen embryo transfer cycle, again with 3 weeks of birth control priming. The pre- and post- transfer meds were very similar to the 1st transfer. The cycle was unsuccessful. Very frustrated, we brainstormed with Dr. Adams and decided on a mock cycle to test for silent endometriosis, receptivity, and chronic endometritis. Everything came back normal. We also decided to thaw our frozen embryos and do PGTA testing. Moving forward with our most recent cycle we added in some additional medications to the premeds (enoxaparin, prednisone, famotidine) and changed the progesterone injectable we used due to me developing an allergy with the last transfer. We got our first ever positive pregnancy test, but the Hcg level was low - very low. Dr. Adams and her team were diligent about communicating with me about more labs, and following up with a scan. We were able to confirm that I didn’t have an ectopic pregnancy, or a viable pregnancy. It’s been a long hard journey. One, we are still walking on. We are so glad to be able to trust in our doctor and be able to communicate clearly with them.
Describe your experience with Kindbody - Portland.
The clinics phone system is confusing, but if you leave a voicemail before 3pm you will usually get a call back the same day. Front desk staff is very helpful and kind. The clinic online platform is frustrating in that it makes it difficult to find old conversation threads and only shows medication doses for three days at a time which can be frustrating when trying to assess if you need to order more medication.
Describe the costs associated with your care under Shannel Adams at Kindbody - Portland.
Costs with kindbody were very clear and reasonable. Costs with other clinics in the area are much harder to find and much higher.
9
Doctor
Shannel Adams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kindbody - Portland
Portland
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 27 - 29
7 IUI
1 IVF
European
Income $0 - $49K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Adams is a very effective communicator with an ability to speak to you about even the most complicated details in a teachable way so you understand and know all the facts you need to make an informed decision. In times of weakness when I’ve expressed mental difficulty in my TTC journey she has taken the extra time to sit and remind me that we are in it together...
Cleanest facility [ORM] I have ever seen without smelling like cleaner! At times the wait times can be long but I’ve certainly never waited longer than 10 mins past my appt time. They play current music instrumentals in waiting room and on hold when calling which is great! Everyone in the clinic is very personable. The parking lot situation at the Downtown clinic can be difficult at times.
How was your experience with Shannel Adams at ORM Fertility Oregon?
Dr Adams is a very effective communicator with an ability to speak to you about even the most complicated details in a teachable way so you understand and know all the facts you need to make an informed decision. In times of weakness when I’ve expressed mental difficulty in my TTC journey she has taken the extra time to sit and remind me that we are in it together, I’m not alone and build me back up. There is no doctor that I have trusted with my care 100% until I met Dr Adams. It is because of Dr Adams that I have been able to be as strong of a person as I have been during this journey. She is extremely efficient in her daily flow from my observation, continually looks for new and the best ways to help her patients and her ability to remember the intricate details of each of her patients allows her to be quick and proactive in all procedures. At this point I have had many ultrasounds and a few with other providers when mine was unavailable during my availability and she’s the only one that can perform mine with complete ease (and COMFORT!). My journey with Dr Adams isn’t over yet but I’m confident I’ll get a healthy baby soon because I trust my doctor and that means everything to me.
What's one piece of advice would you give a prospective patient of Shannel Adams at ORM Fertility Oregon?
Do not be afraid to ask even the smallest questions, she’s happy to answer them and will be the best explanation during the process
During treatment, were you treated like a number or a human with Shannel Adams at ORM Fertility Oregon?
Dr Adams makes me feel like a human, like a woman that is strong and deserves the utmost respect. With thoughtful and thorough explanations to make an informed decisions and down to earth personality it makes me feel like I’m speaking on a more personal level.
Describe the protocols Shannel Adams used in your cycles at ORM Fertility Oregon and their degree of success.
I am TTC as a single woman so I absolutely need the help of a fertility doctor to have a baby. As it turns out, I also have a fertility issue. I underwent 2 IUIs on a Clomid protocol and became pregnant but unfortunately miscarried. I then had 4 more IUIs on a letrozole protocol resulting in 1 negative and 3 chemical pregnancies. At this point my Dr and I re-evaluated and decided to move onto IVF treatment. While undergoing pre-IVF tests I decided one more IUI with clomid protocol resulting in a chemical pregnancy. My IVF cycle resulted in 7 perfectly graded AA embryos. I have transferred 2 and both have failed. Next steps are a recurrent pregnancy loss work up, checking for a blood clotting disorder and a closer monitored FET cycle with added supplements.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Taylor)
The entire team I have worked with is extremely considerate, compassionate and knowledgeable. They know me by name even over the phone and genuinely seem happy to see me. I am able to ask questions and find great answers even when you don’t think they will know the answer to it.
Describe your experience with ORM Fertility Oregon.
Cleanest facility I have ever seen without smelling like cleaner! At times the wait times can be long but I’ve certainly never waited longer than 10 mins past my appt time. They play current music instrumentals in waiting room and on hold when calling which is great! Everyone in the clinic is very personable. The parking lot situation at the Downtown clinic can be difficult at times.
Describe the costs associated with your care under Shannel Adams at ORM Fertility Oregon.
Costs were relatively lower in comparison to the surrounding clinics. ORM is moderately priced on the lower to middle end of the spectrum, and worth every penny. They have some of the best success rates and proven embryo care in the country and definitely in the Pacific Northwest. I went with them over a significantly cheaper clinic because 1. They worked really well with my insurance and 2. I was both impressed by their success rates and brought peace knowing that my embryos would be properly cared for. 3. Because certain procedures that usually cost extra everywhere else (ie: embryo glue, assisted hatching, etc) are standard practice at their clinic.
Describe Shannel Adams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Dr Adams provides all the relevant good and bad information about transferring 1 vs 2 embryos and likes to err on the side of caution but I have discovered this is really standard practice of all REs to recommend transferring 1 over 2. However, Dr Adams makes a point to explain that it is absolutely your decision and she will respect that decision.
10
Doctor
Shannel Adams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Westside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Male Factor
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She explained things quickly which I liked, but also would explain something again if I didn't quite understand. She was patient with us and was positive and caring. ... When we met with Dr Adams after our failed IVF she went over why she chose the protocol she did and why she was surprised we didn't have a viable embryo due to my test results during the baseline testing. ... She explained if we are able to afford another round of IVF she would add a medication to our protocol to help all follicles mature at the same rate so we could have a better percentage of mature eggs retrieved.
We were mainly at the downtown ORM clinic for our treatment. The building decor is clean and stylish. They always had bottled water available. The parking lot was small & sometimes fitting our vehicle was tricky. The only thing I didn't like was at the beginning when everything was new and overwhelming it was confusing where to check in and it seemed like the front desk person on the main floor didn't know either.
How was your experience with Shannel Adams at ORM Fertility Oregon?
I appreciated being seen as a human and not rushed when I had questions. She explained things quickly which I liked, but also would explain something again if I didn't quite understand. She was patient with us and was positive and caring.
What's one piece of advice would you give a prospective patient of Shannel Adams at ORM Fertility Oregon?
I would say don't hesitate to say you don't understand something, because she is more than happy to explain something again.
During treatment, were you treated like a number or a human with Shannel Adams at ORM Fertility Oregon?
Dr Adams would ask us about our drive up and how we were doing before going into the clinical side of things which was much appreciated.
Describe the protocols Shannel Adams used in your cycles at ORM Fertility Oregon and their degree of success.
The infertility reason to use IVF is from male side, so going into IVF I assumed they're be no problem on my end. The test results showed things looked good. Dr Adams started me on birth control and then my estrogen was too high to start injections so we had to postpone it, which I'd rather do since medications are so expensive. The protocol she started me on is the one that majority of women respond to, but not me. This was our first time so not knowing what to expect, but then having set backs I learned that every step of IVF is unknown. When we tried again I did not take birth control & we did proceed with injections for egg retrieval. I had 11 follicles, 9 eggs retrieved, 4 fertilized, 3 embryos, 1 made it to blastocysts stage then we did genetic testing and results showed it was not viable for transfer. When we met with Dr Adams after our failed IVF she went over why she chose the protocol she did and why she was surprised we didn't have a viable embryo due to my test results during the baseline testing. This was helpful because it would be easy to blame the doctor for a failed IVF. She explained if we are able to afford another round of IVF she would add a medication to our protocol to help all follicles mature at the same rate so we could have a better percentage of mature eggs retrieved.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Josie Smith)
Our RN coordinator Josie Smith was amazing! The Nurse Manager Roxanne Buckmaster was very helpful as well. I couldn't be more thrilled to have them apart of the team that helped us through such a difficult journey.
Describe your experience with ORM Fertility Oregon.
We were mainly at the downtown ORM clinic for our treatment. The building decor is clean and stylish. They always had bottled water available. The parking lot was small & sometimes fitting our vehicle was tricky. The only thing I didn't like was at the beginning when everything was new and overwhelming it was confusing where to check in and it seemed like the front desk person on the main floor didn't know either.
Describe the costs associated with your care under Shannel Adams at ORM Fertility Oregon.
We had to have sperm retrieval surgery with our IVF and we opted for genetic testing, so our total cost was $30,000.
10
Doctor
Shannel Adams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Westside (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
3rd of 3 Docs
10 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Adams is new to ORM and to being an RE in that she recently graduated. However, I trust her knowledge and have always felt comfortable with her course of action for me. She is friendly, warm, and thoughtful. I would absolutely recommend her to friends and/or family...when I went in for my Day 2 u/s, I only had two tiny follicles. I do have diminished ovarian reserve, but in past cycles I've had 5-6 follicles. She was very surprised by this and has told me to come back in with my next period at which time she'll measure my follicles again and see if it is time for us to start the medications.
Roxanne [nurse at Oregon Reproductive Medicine] is very friendly and compassionate. She is a good communicator and I always leave the appointments very clear on what my next steps are...The clinic is well appointed, clean, and comfortable. All the staff are friendly and caring. I have never had any negative issues with them. I also particularly like their financial coordinators who have made the process of figuring out how to pay for all of this significantly less stressful than it otherwise could be if they weren't organized or friendly communicators.
How was your experience with Shannel Adams at ORM Fertility Oregon?
Dr. Adams is new to ORM and to being an RE in that she recently graduated. However, I trust her knowledge and have always felt comfortable with her course of action for me. She is friendly, warm, and thoughtful. I would absolutely recommend her to friends and/or family.
During treatment, were you treated like a number or a human with Shannel Adams at ORM Fertility Oregon?
Dr. Adams has impeccable bedside manner. She is friendly, warm, and thoughtful. She remembers me and I feel very well cared for by her.
Describe the protocols Shannel Adams used in your cycles at ORM Fertility Oregon and their degree of success.
Dr. Adams recommended an estrogen priming protocol for me. Unfortunately this protocol had the exact opposite effect it was supposed to have. So, when I went in for my Day 2 u/s, I only had two tiny follicles. I do have diminished ovarian reserve, but in past cycles I've had 5-6 follicles. She was very surprised by this and has told me to come back in with my next period at which time she'll measure my follicles again and see if it is time for us to start the medications.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Roxanne)
Roxanne is very friendly and compassionate. She is a good communicator and I always leave the appointments very clear on what my next steps are.
Describe your experience with ORM Fertility Oregon.
The clinic is well appointed, clean, and comfortable. All the staff are friendly and caring. I have never had any negative issues with them. I also particularly like their financial coordinators who have made the process of figuring out how to pay for all of this significantly less stressful than it otherwise could be if they weren't organized or friendly communicators.
Describe the costs associated with your care under Shannel Adams at ORM Fertility Oregon.
The deposit was $13,000
Describe Shannel Adams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Dr. Adams recommended transferring two embryos if I created that many. However, my plan has always been to have CCS testing done on the embryos and then only transfer one.
10
Doctor
Shannel Adams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
ORM Fertility Oregon
Portland Lovejoy (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 36
European
Income $50K - $99K
Entrepreneur
3rd of 3 Docs
IUI With Other Docs
IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Adams is the rare combination of intelligence and warmth I seek in a doctor. It's hard to find! One thing that's stuck out to me is when I came in for bloodwork and got very anxious trying to remember if I had genetic testing previously, she saw me (I wasn't even supposed to see her this visit) and came out and reassured me, touching my back. It was such a simple but very profound, empathetic gesture.
I like the intimate, clean feel of the [Vios Fertility Institute] clinic building. I think being a somewhat new clinic and the recent merger have made it a little more challenging to get a quick response at times, but the overall treatment is incredible and led by the incomparable Dr. Adams, whom I love...I felt immediately at ease and have been treated warmly and kindly.
How was your experience with Shannel Adams at Kindbody - Portland?
Dr. Adams is the rare combination of intelligence and warmth I seek in a doctor. It's hard to find! One thing that's stuck out to me is when I came in for bloodwork and got very anxious trying to remember if I had genetic testing previously, she saw me (I wasn't even supposed to see her this visit) and came out and reassured me, touching my back. It was such a simple but very profound, empathetic gesture.
What's one piece of advice would you give a prospective patient of Shannel Adams at Kindbody - Portland?
Utilize her as much as possible! She has endless knowledge.
During treatment, were you treated like a number or a human with Shannel Adams at Kindbody - Portland?
I feel completely comfortable and taken care of when I'm with Dr. Adams, despite being a new patient. I felt immediately at ease and have been treated warmly and kindly.
Describe the protocols Shannel Adams used in your cycles at Kindbody - Portland and their degree of success.
My wife and I are at the beginning of a reciprocal IVF cycle. After initial workup, she recommended my wife get a polyp removed from her ovaries, and we have that scheduled.
Describe your experience with Kindbody - Portland.
I like the intimate, clean feel of the clinic building. I think being a somewhat new clinic and the recent merger have made it a little more challenging to get a quick response at times, but the overall treatment is incredible and led by the incomparable Dr. Adams, whom I love.
Describe the costs associated with your care under Shannel Adams at Kindbody - Portland.
I'm unsure what the total amount will be, since we recently started working with her.
10
Doctor
Shannel Adams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Portland
Portland
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5

Learn from top medical experts

Explore all courses