Shauna McKinney

My main problem is with the lack of communication between both Dr. and patient and nurse and patient. I feel they should have a little more compassion when it comes to each individual story even tho they’ve heard a million different stories, each story is hard and special that patient and it should be treated as such.

The only thing is miscommunication about me sending in consent paperwork (mentioned in previous comment). This was minor and did not affect my ability to complete treatment cycle

A lot left to be desired in terms of communication, coordination and helpfulness with insurance and the office employees. Dr McKinney was fantastic though so it was worth the headache IMO

The financial department of the clinic we had some trouble with. The person we worked with was often gone and wouldn't return emails and calls.

My advice for people seeking fertility treatment in the Tulsa area: go somewhere else. We worked with Dr. McKinney for over a year, and throughout the entire process, were provided nothing but incomplete information and frustration. To be clear, this review and our experience would be the same regardless of the outcome. We did not get pregnant after 2 cycles of IVF, but I’ve been planning to write this review regardless of the outcome. We had started IUI cycles before we moved to Oklahoma, and our initial impression of TFC was very positive due to their organized process. Unfortunately, that process is not flexible for those who have already undergone treatments elsewhere. Problems with starting their treatment after starting at another clinic was the beginning of our tiresome journey, and I wish we had moved to a different clinic when these problems first arose. At our initial visit, we were instructed to complete our lab work and then we’d be able to schedule our treatment. After not hearing back for two weeks, the nurse asked me to schedule a follow-up visit, which we had been told we didn’t need to do. In addition, I was assured that all of our previous records had been received, but in this two-week-later communication, was told that in fact, not all of the records were received. TFC was missing my most recent pap smear and my boyfriend’s test results. You would think that it would be simple for one professional to be in contact with another to ensure that all these records had been received. Instead, I wasn’t notified until two weeks after-the-fact, after being told that everything had been received, that they were missing my Pap smear result. In all, it took 6 weeks and at least 10-20 phone calls on my part to get that last little bit of information transferred, which of course, delayed our treatment for two months. It’s entirely possible that these were my last fertile months; my bloodwork afterward showed a decreased hormone level. Although the staff seems very nice, they are fairly insensitive. I underwent many IUIs and two IVFs without any significant pain, so I’m not a wimp. However, there was one procedure after which I experienced such extreme cramping, I had tears in my eyes and could barely stand up. I hobbled out of my exam room and asked if they had any Tylenol or Advil, and not one person looked up from their computer or offered to help me up front. We underwent several IUIs, a cancelled IVF, and a failed IVF before Dr. McKinney happened to mention that in addition to advanced maternal age and low AMH (which was at a normal level before the two-month delay we experienced after starting with TFC), we also had a problem on the male side. His test results indicated that he was on the very low end of the range for a particular number (but in the “normal” range according to the report we have), and we were never told that it was a problem until our post-failed-IVF appointment. Dr. McKinney couldn’t believe that she never mentioned it, and just stated, “Well, that’s why we were doing ICSI,” but did not express any sympathy as to why were upset that we weren’t told specifically prior to that point. Our final IVF cycle failed, and instead of getting a phone call (which they indicate you will receive if it fails), I found out on the portal. Logging into their portal expecting good news (since we didn’t get a phone call), and seeing a blank egg report with the words “no viable embryos” was just beyond words. The only good thing about having completed our cycles with TFC is that we don’t have to deal with them anymore. If we decide to continue treatment, we will travel outside of Oklahoma.

I almost had to wait till the next month to get started because they did not get my prescription of provera called in to the pharmacy when they said they would.

This clinic had occasional issues with losing appoinments when managing my care as a satellite clinic for my second attempt at IVF at another clinic in Dallas.

Tulsa Fertility Center is by far the worst doctors office that we have ever been to. The lack of care for patients is shocking and they continue to stay in business because there are no other IVF clinics in the local area.