Rated 7.8
Strongly recommend: 73%Don't recommend: 27%7.8
73% strongly recommend
5 reviews
Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.4
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of North Carolina—Chapel Hill
Residency
Medical University of South Carolina
Fellowship
Thomas Jefferson University Hospitals

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Shelby Neal works at

Duke Fertility Center
Rated 6.4
Strongly recommend: 47%Neutral: 13%Don't recommend: 41%6.4

Explore Clinic
Morrisville
5601 Arringdon Park Dr, Ste 210
Morrisville, NC 27560

5 patient reviews

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 35 - 36
2 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Shelby was very compassionate and hopeful each cycle that we would be successful. She always was available to talk about any of the test results we had, explained procedures thoroughly, spent an hour with us on a phone consultation during the COVID crisis to discuss our next treatment plan. She is very passionate about what she does and it shows...Shelby increased my Femara when we did not get the optimal amount of good sized eggs for treatment
Wonderful staff [at Duke Fertility Center], very knowledgeable, very compassionate, clean bright office. Each member of the staff is warm an inviting. Some of the staff members have even gone through fertility treatments and are very encouraging and open to share their stories...All of the nursing staff is excellent, they are very thorough in their explanations of things, they are quick to reply to messages and always very encouraging with sub optimal results.
How was your experience with Shelby Neal at Duke Fertility Center?
Shelby was very compassionate and hopeful each cycle that we would be successful. She always was available to talk about any of the test results we had, explained procedures thoroughly, spent an hour with us on a phone consultation during the COVID crisis to discuss our next treatment plan. She is very passionate about what she does and it shows.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Ask a lot of questions, understand all of your options
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
Shelby took a lot of time to talk with us about our options, made us feel secure in our decisions.
Describe the protocols Shelby Neal used in your cycles at Duke Fertility Center and their degree of success.
Shelby increased my Femara when we did not get the optimal amount of good sized eggs for treatment. She went over the results of each semen analysis and how they got to the numbers they did. She talked us through each step of the IVF process.
Describe your experience with the nursing staff at Duke Fertility Center.
All of the nursing staff is excellent, they are very thorough in their explanations of things, they are quick to reply to messages and always very encouraging with sub optimal results.
Describe your experience with Duke Fertility Center.
Wonderful staff, very knowledgeable, very compassionate, clean bright office. Each member of the staff is warm an inviting. Some of the staff members have even gone through fertility treatments and are very encouraging and open to share their stories.
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
Our insurance did not kick in for the first several months of our treatment so we paid out of pocket.
9
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 37 - 38
Male Factor
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Shelby Neal] speaks to me like an individual during every consultation. She knows my desire to have a child and understands my personal situation as an older female. She breaks down everything for me in a way I can understand...Dr. Neal has discussed embryo transfer options with me and their pros and cons. I didn't realize everything that goes into it until she broke it down. She recommends eSET.
Duke fertility is amazing. Everyone I've talked to is patient and compassionate. The doctors are knowledgeable and they care about their patients. The psychologist is an amazing guide through the sperm donor process...My nurse emails me quickly when I have concerns or need anything answered. She directs things to dr. Neal and then gets back to me when necessary...She's [Dr. Shelby Neal] an amazing fertility specialist. When my gynecologist set up my initial consultation, I didn't know who I'd be seeing. I'm so glad I got Dr. Neal. She and my nurse and walking me through the process gently and patiently.
How was your experience with Shelby Neal at Duke Fertility Center?
She's an amazing fertility specialist. When my gynecologist set up my initial consultation, I didn't know who I'd be seeing. I'm so glad I got Dr. Neal. She and my nurse and walking me through the process gently and patiently.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Listen to her! She knows what she's doing and will lead you down the right path.
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
She speaks to me like an individual during every consultation. She knows my desire to have a child and understands my personal situation as an older female. She breaks down everything for me in a way I can understand.
Describe the protocols Shelby Neal used in your cycles at Duke Fertility Center and their degree of success.
NA
Describe your experience with your nurse at Duke Fertility Center.
My nurse emails me quickly when I have concerns or need anything answered. She directs things to dr. Neal and then gets back to me when necessary.
Describe your experience with Duke Fertility Center.
Duke fertility is amazing. Everyone I've talked to is patient and compassionate. The doctors are knowledgeable and they care about their patients. The psychologist is an amazing guide through the sperm donor process.
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
~$20k meds and treatment together
Describe Shelby Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr. Neal has discussed embryo transfer options with me and their pros and cons. I didn't realize everything that goes into it until she broke it down. She recommends eSET.
10
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
2
NPS
3
Age 29 - 30
2 IUI
Unexplained
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Well I just seen her [Dr. Shelby Neal] once. she just told me to work on 3 rounds of IUI told me the medication to use on the IUI rounds and she said we will talk after the 3 negative IUI rounds. it is frustrating because, now I have more questions, I was not done ultrasounds before the IUI's. I wished I would be able to talk to her more, have more information on success, rates of which kind of treatments I can get.
Weakness: doctors wont see you soo, their treatments arent well coordinated as of they are always late. strengths, the nurses are lovely. I think a new patient, should do research on their own and ask questions because they are now well explain at this clinic
How was your experience with Shelby Neal at Duke Fertility Center?
Well I just seen her once. she just told me to work on 3 rounds of IUI told me the medication to use on the IUI rounds and she said we will talk after the 3 negative IUI rounds. it is frustrating because, now I have more questions, I was not done ultrasounds before the IUI's. I wished I would be able to talk to her more, have more information on success, rates of which kind of treatments I can get.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
ask questions
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
I would say number, since I was not talked of the process. instructions were not given in detailed about the medication. I had to google how to take the shoot. treatments were always late so whom knows if that is why I dont have a positive result. I feel like they are just doing another job.
Describe your experience with the nursing staff at Duke Fertility Center.
I would send messages they would respond as soon as they could
Describe your experience with Duke Fertility Center.
Weakness: doctors wont see you soo, their treatments arent well coordinated as of they are always late. strengths, the nurses are lovely. I think a new patient, should do research on their own and ask questions because they are now well explain at this clinic
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
well I had to pay out of my pocket because they told me the insurance did not covered my treatments surprisingly every time I called the insurance they told me yes they did cover IUI the doctor just needed to communicate with the insurance but this was never done and I was hoping to pay and get a positive result which never happened. IUI's were reasonable price
What specific things went wrong at Duke Fertility Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Duke Fertility Center.
I was not well instructed on how to use the ovidrel shoot. all the IUI's are been late. my partner goes do what he needs and then I try to get there half an hour before the procedure even though they say to come in only 15 mins prior but then they do the procedure 1 hour later. is frustrating, they are dealing with peoples emotions of becoming a parent some of us do not fully understand what is happening and we just want something positive tardiness is negative and we are heartbroken, stressed and overthinking been late wont help us
2
Doctor
Shelby Neal
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 36
1 Embryo Freezing
European
Ashkenazi Jewish
Income $100K - $199K
Consultant
2nd of 2 Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Neal helped me achieve my goals for fertility preservation; at one point I wanted to give up on our cycle, and she called me directly to discuss my options. With her urging, we proceeded and had a better outcome than I could have ever anticipated. She walked me through each step, and made me feel seen and heard. I fully trust her expertise...[she] is warm, compassionate, and kind. She remembers every detail of my (long!) fertility-related medical history
Duke is a teaching hospital, so you will get to work with residents and fellows [at Duke Fertility Center] —they are an integral part of your team! I loved having them in the room, as I knew they’d love to answer my questions, and might be able to provide answers with a new POV that might help me better understand the process and procedures...[nursing staff was] Kind, knowledgable, caring, funny, warm.
How was your experience with Shelby Neal at Duke Fertility Center?
Dr. Neal helped me achieve my goals for fertility preservation; at one point I wanted to give up on our cycle, and she called me directly to discuss my options. With her urging, we proceeded and had a better outcome than I could have ever anticipated. She walked me through each step, and made me feel seen and heard. I fully trust her expertise.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
Dr. Neal is warm, compassionate, and kind. She remembers every detail of my (long!) fertility-related medical history. Dr. Neal answers questions with warmth and understanding—she always greets me with a smile!
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Brittany)
Kind, knowledgable, caring, funny, warm.
Describe your experience with Duke Fertility Center.
Duke is a teaching hospital, so you will get to work with residents and fellows—they are an integral part of your team! I loved having them in the room, as I knew they’d love to answer my questions, and might be able to provide answers with a new POV that might help me better understand the process and procedures.
10
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 37 - 38
Male Factor
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Shelby [Dr. Shelby Neal] talks to me like I'm her colleague... not just a patient. She treats me the way I'd like all my doctors to treat me. She doesn't hold back good or bad news; she lays everything on the table so I have all the info I need...She listens to me and answers any questions I have about my health or ability to carry. She doesn't rush through my appts and offers her opinion in a way that helps me move forward with decisions.
My [Duke Fertility Center] nurse emails me with any updates, changes, or information I need as a patient. I rarely have to call the office. I can email, and she gets back to me...clean and up to date facilities, educated workers, patience, billing staff are amazing, I know I'm taken care of when I show up for any appointment. Doctor talks to me on a way I can understand and nurse follows up with additional information I need it to set up appts.
How was your experience with Shelby Neal at Duke Fertility Center?
Shelby talks to me like I'm her colleague... not just a patient. She treats me the way I'd like all my doctors to treat me. She doesn't hold back good or bad news; she lays everything on the table so I have all the info I need.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Trust her
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
She listens to me and answers any questions I have about my health or ability to carry. She doesn't rush through my appts and offers her opinion in a way that helps me move forward with decisions.
Describe the protocols Shelby Neal used in your cycles at Duke Fertility Center and their degree of success.
NA haven't started meds yet
Describe your experience with your nurse at Duke Fertility Center.
My nurse emails me with any updates, changes, or information I need as a patient. I rarely have to call the office. I can email, and she gets back to me.
Describe your experience with Duke Fertility Center.
Number 1 in NC, partners with my gynecologist, clean and up to date facilities, educated workers, patience, billing staff are amazing, I know I'm taken care of when I show up for any appointment. Doctor talks to me on a way I can understand and nurse follows up with additional information I need it to set up appts.
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
~$20k everything all in
Describe Shelby Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
NA
10
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Duke Fertility Center
Morrisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5