Rated 7.6
Strongly recommend: 40%Neutral: 26%Don't recommend: 34%7.6
40% strongly recommend
15 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.2
8.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.3
8.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Minnesota
Residency
Naval Reg Med Ctr

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Shon Rowan works at

West Virginia University Center for Reproductive Medicine
Rated 8.4
Strongly recommend: 52%Neutral: 33%Don't recommend: 15%8.4

Explore Clinic
Morgantown
1322 Pineview Dr
Morgantown, WV 26505

15 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
8
NPS
10
Age 27 - 29
5 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Rowan was always friendly and positive...he wasn’t especially warm, but he always seemed to genuinely care and was professional and kind...Dr. Rowan is very good at answering questions and explaining the latest research and reasons behind something he recommends...my AMH level and my risk of OHSS...resulted in a successful transfer...He will listen to your preferences
[West Virginia University Center for Reproductive Medicine] clinic is small and everyone is friendly and as a result you always feel like a person and not just another patient! There were often wait times for appointments. I appreciated how they worked with my work schedule for appointments...Karen was always professional and kind...One time I caught a timing error on my med protocol sheet...all the nursing staff were extremely caring and kind and empathetic
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan is very good at answering questions and explaining the latest research and reasons behind something he recommends. He also always took our preferences into account and was willing to do things differently than recommended if we wanted to. He can occasionally come across as a bit hurried or blunt but is never rude or unfriendly and I appreciated his candor.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Always ask any questions you have and don’t keep quiet just because he is very confident or assertive about something! He will listen to your preferences!
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan was always friendly and positive toward me and did not ever make me feel ignored or uncared for. Personality wise he wasn’t especially warm, but he always seemed to genuinely care and was professional and kind.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
Because of my AMH level and my risk of OHSS Dr. Rowan prescribed a low stimulation protocol for my egg retrieval. I did have mild OHSS but it wasn’t an issue since we weren’t planning to do a fresh transfer anyway. After multiple failed FETs he recommended doing a hysteroscopy and was able to remove a small uterine cyst. When also recommended a uterine biopsy to test my receptivity and this resulted in changing my progesterone timing with transfers and resulted in a successful transfer!
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: IVF Coordinator Karen Merryman)
Karen was always professional and kind. She was also easy to get in contact with, however her written communication skills were not strong so at times when not at the clinic when I would contact her via email things were not always cleared up and sometimes became more confusing. For the most part all the nursing staff were extremely caring and kind and empathetic!
Describe your experience with West Virginia University Center for Reproductive Medicine.
This clinic is small and everyone is friendly and as a result you always feel like a person and not just another patient! There were often wait times for appointments. I appreciated how they worked with my work schedule for appointments.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
I had insurance that covered almost everything. I paid out of pocket for embryo thawing ($400 each time) and $500 per year for the embryo storage fee.
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
I really appreciated how Dr. Rowan educated us on all the options and was very supportive of our decision to only do single embryo transfers.
What specific things went wrong at West Virginia University Center for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at West Virginia University Center for Reproductive Medicine.
One time I caught a timing error on my med protocol sheet I was given. I contacted the IVF Coordinator about it and there was some confusion in trying to sort it out but eventually we figured out she had made a mistake and were able to get it corrected in time.
8
Doctor
Shon Rowan
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
6
Age 38 - 39
1 IUI
1 IVF
Anovulation
Male Factor
European
Income $50K - $99K
Professor
1st of 2 Docs
1 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
At all of my appointments I felt well cared for. All of the procedures were well explained. Dr. Rowan is very matter of fact so much so at times his bed side manner suffers. At each appointment I came prepared with questions and he was very patient with me and answered all of them. ... For 10 days follistimAQ 225 iu once a day,menopur 75iu once a day. The last 5 days Ganirelix 250 mcg with the other injections. Trigger shot with Chor Gonadot 10,000 unt injection. 9 eggs were retrieved, 4 were mature, 4 fertilized with ICSI. 1 at day 5 and biopsied for PGS.
One of our 5 day embryos was destroyed during the PGS biopsy. We weren't informed until our follow up appointment a month later. We only had two. ... Karen explained the IVF process very well. She helped when were having issues with the pharmacy and PGS testing. At times she was too busy to return calls but I think that was do to a busy time period before the lab closed. My husband did not like her. He thought she was rude when explaining options.
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
At all of my appointments I felt well cared for. All of the procedures were well explained. Dr. Rowan is very matter of fact so much so at times his bed side manner suffers. At each appointment I came prepared with questions and he was very patient with me and answered all of them.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Advocate for your care and research your problems.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Felt that he cared about our case.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
For 10 days follistimAQ 225 iu once a day,menopur 75iu once a day. The last 5 days Ganirelix 250 mcg with the other injections. Trigger shot with Chor Gonadot 10,000 unt injection. 9 eggs were retrieved, 4 were mature, 4 fertilized with ICSI. 1 at day 5 and biopsied for PGS.
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: Karen Merryman)
Karen explained the IVF process very well. She helped when were having issues with the pharmacy and PGS testing. At times she was too busy to return calls but I think that was do to a busy time period before the lab closed. My husband did not like her. He thought she was rude when explaining options.
Describe your experience with West Virginia University Center for Reproductive Medicine.
The other nurses at the clinic are the absolute best! The receptionist and billing office were fantastic also. The office is in a convenient location. Some days you might have to wait a while for you appointment but everyone is friendly and helpful.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
The total was $14,000. Just the egg retrieval and ivf with ICSI was $10,000 and the tranfer would have been the other $4,000.
What specific things went wrong at West Virginia University Center for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at West Virginia University Center for Reproductive Medicine.
One of our 5 day embryos was destroyed during the PGS biopsy. We weren't informed until our follow up appointment a month later. We only had two.
8
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
5
NPS
9
Age 26 - 27
1 IVF
Unexplained
European
Latinx
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Dr. Rowan was polite but not warm mannered...not the type of doctor to ask about you or how you are doing...comes in and does his job then leaves...I would have chosen another doctor at the clinic if I had known how unfriendly he is...Before my retrieval he suggested canceling due to my low follicle numbers, saying that he was surprised about the outcome.
The staff was always friendly [at West Virginia University Center for Reproductive Medicine]...monitoring appointments always went smoothly and they were able to work with my schedule...I liked that I was able to be billed and make payments rather then up front costs...Dr. Rowan was polite but not warm mannered...I would have chosen another doctor at the clinic if I had known how unfriendly he is.
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan was polite but not warm mannered. He is not the type of doctor to ask about you or how you are doing. He comes in and does his job then leaves. He was direct about what he was doing and what he expected. There had been visits where I felt I was mislead to have a better outcome due to my age. Before my retrieval he suggested canceling due to my low follicle numbers, saying that he was surprised about the outcome. Although we knew my amh was low, I believe he thought due to my age medication protocol was high enough when it may not have been. During my transfers, he was very gentle and the procedure was done quickly. Unfortunately during my second transfer, he seemed rushed and removed the catheter before we had the all clear, which upset me, because what if it wasn’t all clear. Overall I think he is a good doctor, knows what to look for in ultrasounds and knows how to do the task at hand, but I would have chosen another doctor at the clinic if I had known how unfriendly he is.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Advice I would give a patient would be to advocate for yourself especially if you think the decision being made is incorrect.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
My doctor does not have a warm bedside manner. He is in and out ,straight forward.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
For our egg retrieval, we did a month of birth control, I did 225 units of Gonal f, 75 units if Menopur, and towards the end about 3 days of Ganerliex. We triggered with Ovidrel and had the retrieval two days later. For my first transfer I did 1cc of progesterone in oil every night. And for my second transfer I did Estrace vaginally every night, baby aspirin, and 2cc of progesterone in oil in the morning.
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: Karen and Holly)
During my egg retrieval prep and procedure, my first nurse Holly was awesome. She listened to my needs, always asked how I was doing, made me feel comfortable, and was always so nice. For my transfers my nurse Karen was friendly and professional. She always questioned decisions I wanted to make and argued with my about the amount of embryos I wanted to transfer. She was very organized and the busiest nurse, which made it difficult to reach her at times. Overall I believe she always had good intentions and wanted the right decision to be made.
Describe your experience with West Virginia University Center for Reproductive Medicine.
The staff was always friendly and had my taken back in a room very quickly. It was always clean and nurses were happy to help. I liked that I was able to be billed and make payments rather then up front costs. I have no complaints about the clinic itself.
Describe your experience with your monitoring appointments at West Virginia University Center for Reproductive Medicine.
My monitoring appointments always went smoothly and they were able to work with my schedule. They never hurt and made sure it was done quickly. There were some instances where I was left in a room for about 20 minutes before seeing someone.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
My largest cost incurred due to medication expenses. Being on a higher medication protocol made it very difficult to come up with funds where the insurance did not cover.
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
The doctor himself did not have a preference, but my nurses did. During my first transfer of two embryos, he seemed surprised we were transferring two, as if he may have been updated that moment about it.
5
Doctor
Shon Rowan
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
2 of 5
9
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
4
Age 28
1 IVF
Endometriosis
PCOS
Poor Egg Quality
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Dr. Rowan is very straight forward but does not stray from clinic protocols. They are very adamant on sticking to those specific protocols and do not budge on that...I did ask for autoimmune testing before my FET with him (embryo from another clinic/doctor/retrieval). He declined and stated that they weren't really seeing results from auto immune protocols. I was later tested at another clinic, with another RE, and found NKa. The autoimmune-protocol FET with that clinic resulted in live birth...
Clinic [West Virginia University Center for Reproductive Medicine] is small. It's rare that I call and have to leave a voicemail...Parking can suck sometimes but there's a complex across the street. Appointments are easily attainable. Their app is also extremely user friendly but could use some work in terms of adding medications and video visits...If i ask a question I don't wait long for an answer. I also have email access to the coordinator and financial counselor which is really helpful...
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan is very straight forward but does not stray from clinic protocols. They are very adamant on sticking to those specific protocols and do not budge on that. He is open to talking things through with you and meeting in the middle, especially if you are self-advocating and have research to back it up. He is very personable but professional. So far my experience with his has been good. The only downfall I can add is that he doesn't call with bad news, he has a nurse deliver that news. I've dealt with other clinics and never had that experience. This is an area he could improve on. This is an update to my previous review: he did not know when to call it with my cycle and my embryos paid the price. Having been seasoned with IVF, I know you truly can't predict an outcome, however, some more transparency with what we knew at the time could've avoided this cycles outcome in my non-medical opinion. I did ask for autoimmune testing before my FET with him (embryo from another clinic/doctor/retrieval). He declined and stated that they weren't really seeing results from auto immune protocols. I was later tested at another clinic, with another RE, and found NKa. The autoimmune-protocol FET with that clinic resulted in live birth. My IVF cycle resulted in a poor graded 7-day embryo out of 11; 7 mature. I had a feeling the Menopur would interfere with the quality given PCOS. What I didn't realize at the time is that we were stimming preantral follicles with no buffer med. My egg quality was shot from the start. This is something that I absolutely believe an RE should've been able to pick up on. I was willing to use that as a lessons learned cycle and do another retrieval there with a different protocol. However, things transpired since that made me decide to move to another clinic. Dr. Rowan could be a great doctor if he decided to move away from the white-paper and focus on the patient. I do believe this is WVU driven as well.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Do your research and don't hesitate to ask questions. If you're advocating for care or deviations have concrete reasoning prior to asking for things. If you think it's wrong, go with your gut.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan has really good bedside manners. He is professional but not stuffy- he is very lax and has a good sense of humor. He doesn't make you feel like you are insignificant nor does he rush you through questions or out of appointments (unless he has a student). Not sure what the deal was with Karen, but he was way easier to talk with when she wasn't around. She would rush him out of appointments/ scans. It also seemed like he was never updated on things she would commit him to.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
For my FET I was on 8 days of birth control pills, 2 weeks of estrace, and 5 days of PIO. The rationale is that the protocol has good outcomes in comparison to others. Birth control times vary from 7-14 days. Egg Retrieval: Gonal 150iu 2x/ day, Menopur 75iu 2x/ day, Ganirelix 250 mcg & Novarel 10k iu. No rationale. I was too suppressed upon stimming. 11 retreived, 7 mature, 1 poor/fair day-7 blastocyst, PGT normal & still frozen. For comparison: Retrieval #1 was Gonal, Cetrotide, Pregnyl & Lupron combo trigger (4 day-5 blasts, Excellent quality, no PGT). Retrieval #3 was Birth Control down regulation , Lupron overlap, HGH, Gonal, Menopur & HCG trigger. Also had LH monitoring. (3 5-day blasts, good/excellent quality, 2 PGT normal).
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: Karen and Holly)
Karen and the nursing team are great. They're all friendly and very responsive. If i ask a question I don't wait long for an answer. I also have email access to the coordinator and financial counselor which is really helpful. This is an update to my previous review: Karen showed compassion when my FET failed and tried to hear me out when my IVF retrieval results were given. I asked about doing another retrieval to bank embryos before doing a transfer. She said that's something they could do. I asked to add Lupron and possibly HGH to the protocol. Again, she said that's something they could do and after I answered why I wanted to add those meds, she talked in circles about how it may or may not work (again, seasoned IVF patient- outcomes are outcomes, right?). I told her I appreciated her opinion and that I wanted a consult with Dr. Rowan to go over the outcome and what we could do better. She asked why, so I explained that I was planning on asking for the protocol additions listed, an autoimmune panel, a hysteroscopy (I have had endometriosis surgery in the past, along with 1 FET miscarriage and 2 failed implantation FETs). I also explained that those were wishlist items; I could go without some but I was adamant on a different protocol and autoimmune testing. I was told no and that they "can't fix egg quality." I said okay, and took my previously scheduled consult with a physician that was coming out of retirement that believed in the efficacy of immunological factors. This doctor was originally going to take my consult and then consult with Dr. Rowan on my behalf. However, after that conversation with Karen, I decided to cycle elsewhere.
Describe your experience with West Virginia University Center for Reproductive Medicine.
Clinic is small. It's rare that I call and have to leave a voicemail (literally once in 5 months). Parking can suck sometimes but there's a complex across the street. Appointments are easily attainable. Their app is also extremely user friendly but could use some work in terms of adding medications and video visits.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
With some preliminary testing and FET cycle roughly $1500.00 including meds and transferring my embryos to that clinic. For my upcoming IVF cycle it will be roughly $3,000 including meds but not including genetic testing on embryos as i have not received that information yet. Update: They used RGI for PGT results. The cost was $450 for 2 embryos, $200 per embryo thereafter.
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
Strong preference of 1. Ultimately it was my decision though.
What specific things went wrong at West Virginia University Center for Reproductive Medicine?
  • Lost results
Describe the specific things that went wrong at West Virginia University Center for Reproductive Medicine.
I had lab work done at an outside clinic. I provided the results directly to the clinic as they stated they never received the results. Instead of them adding the results provided, they just reran the lab when I was getting other lab work done at the clinic.
9
Doctor
Shon Rowan
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
4
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2020, Successful
NPS
10
NPS
8
Age 33 - 36
1 IVF
Uterine Fibroids
European
Native American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
11 IUI With Other Docs
Strongly Recommends
Neutral
Successful
He [Dr. Rowanwas by our side every step of the way and very personable. He was very compassionate when we did not have the viable pregnancy with IVF...He listened to our concerns and helped us make the right choices...I know with IUI we did an ultrasound on day 3 of my period started meds day five for the next five days and then came in for another ultrasound. Then took shot to ovulate then had the IUI the day after.
[WVU Center for Reproductive Medicine nurses were] Very attentive to details and available at all times by cell phone...The staff at the clinic are amazing and we couldn’t be more happy with the bedside manner and they way we had been treated...We paid around $12,000 out of pocket for IVF and insurance only paid for $4,000. So if we did this again it would be $16,000.
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
He was by our side every step of the way and very personable. He was very compassionate when we did not have the viable pregnancy with IVF. The whole staff were wonderful! He listened to our concerns and helped us make the right choices.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
He has been wonderful and is very attentive.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
The staff at the clinic are amazing and we couldn’t be more happy with the bedside manner and they way we had been treated. Unfortunately we did not have a viable pregnancy after IVF which was heart breaking.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
I have had 11 IUI and one IVF and one dc lap surgery. Honestly I don’t remember all the doses of the meds. I know with IUI we did an ultrasound on day 3 of my period started meds day five for the next five days and then came in for another ultrasound. Then took shot to ovulate then had the IUI the day after. The IVF was very detailed and I can’t remember the details of drugs and doses and times.
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: Karen )
Very attentive to details and available at all times by cell phone
Describe your experience with West Virginia University Center for Reproductive Medicine.
I can not say enough amazing things about the people at the clinic. They have felt more like a family then medical professionals. They remember your name and your situation. They laugh and cry with you! They work with you about cost.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
We paid around $12,000 out of pocket for IVF and insurance only paid for $4,000. So if we did this again it would be $16,000. Which we can’t afford
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
We only had one good embryo out of 14 or so that they retrieved. Which that was heart breaking for us so they could only transfer one. But we did talk about if we had more to do two.
10
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
6
Age 28 - 29
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Shon Rowan was] Quite but answered questions asked. He was kind to pick up my case after completed initial consult with other physician (he went on medical leave)...Used a birth control for cycle before, follistim, and menopur with hcg trigger. Had good results with retrieval. Did not include a lot of extras everything based on solid research and not experimental which is a good and bad thing.
[nurse at West Virginia University Center for Reproductive Medicine] Would call/respond at any time or place. Very dedicated to her job but I felt at times she was so busy that mistakes occurred. Overall, I felt she did an excellent job (just felt she needed an assistant)...Strengths: communication, compassion, treated like a human, availability, embryologist discussion and video provided after transfer was amazing!! Weakness: lack of trying different approaches when things failed, mistakes make causing unneeded stress, and cost
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Quite but answered questions asked. He was kind to pick up my case after completed initial consult with other physician (he went on medical leave). None of my transfers are working but don’t feel like that due him or this clinic.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Ask questions. Make sure you stay well informed.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Had direct contact with ivf coordinator to address any concerns
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
Used a birth control for cycle before, follistim, and menopur with hcg trigger. Had good results with retrieval. Did not include a lot of extras everything based on solid research and not experimental which is a good and bad thing. Only issue I have with this is ivf is so unknown some experimentation is needed if it’s not working. I do not feel we tried anything new after my first failed. My second also failed to implant. Tried new protocol and retrieval with another physician but still failing to implant. So again to many unknowns to rate.
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: Karen)
Would call/respond at any time or place. Very dedicated to her job but I felt at times she was so busy that mistakes occurred. Overall, I felt she did an excellent job (just felt she needed an assistant).
Describe your experience with West Virginia University Center for Reproductive Medicine.
Strengths: communication, compassion, treated like a human, availability, embryologist discussion and video provided after transfer was amazing!! Weakness: lack of trying different approaches when things failed, mistakes make causing unneeded stress, and cost
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
it was approx $11000 for retrieval and freeze all without medication, it was approx $3000 for transfers without medication. I don’t recall what I paid for pgs. I pay much less at my current clinic but I have to travel 8 hours and outside monitoring makes it challenging.
What specific things went wrong at West Virginia University Center for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at West Virginia University Center for Reproductive Medicine.
I don’t think it effected my results but my second transfer I was told I was transferring a 6 day embryo and I took 6 days of progesterone just to get there transfer day to find out it was a 5 day embryo.
6
Doctor
Shon Rowan
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 32 - 33
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Teacher
2nd of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Rowan] had a great bedside manner and would always come speak to me afterwards...He is not the most outgoing doctor, but when you need information, he readily provides it. If you ask questions, he is always kind and compassionate in his response. I feel like he's always been honest and open with me....I don't get a lot of information out of him unless I specifically ask questions.
[West Virginia University Center for Reproductive Medicine] has the best nursing staff...The clinic is extremely crowded when I come in for monitoring appointments in the mornings, but it's not too bad in the afternoons...The nursing staff at this clinic are amazing. They are always so kind and welcoming...Transvaginal ultrasound: $299 Level 1 Office Visit: $99 Total Cost for typical IVF cycle: $11,500
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
He is not the most outgoing doctor, but when you need information, he readily provides it. If you ask questions, he is always kind and compassionate in his response. I feel like he's always been honest and open with me.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Ask questions. I don't get a lot of information out of him unless I specifically ask questions. I am pretty shy, so that was tough at first, but once I asked a question and saw how responsive and compassionate he was, I was more comfortable asking them.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
When not doing an IVF cycle, I very much felt that I was treated as a human. He sat down with me after each appointment and gave me his thoughts and opinions. When doing the IVF cycle, however, I felt I like I never got a chance to speak with him directly.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
I had multiple surgeries with Dr. Rowan. He had a great bedside manner and would always come speak to me afterwards. I had one canceled IVF cycle where the medication was too low, and that was because they hadn't checked my AMH after a laparoscopy, and they didn't know it had been cut in half. So we did another round with higher doses of medication. I received more eggs than had been expected, but they were poor quality, and only 2 of 6 embryos made it to day 3. One was lower quality, but the other was beautiful. Both were transferred by a different doctor. I don't know the results yet.
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine.
The nursing staff at this clinic are amazing. They are always so kind and welcoming.
Describe your experience with West Virginia University Center for Reproductive Medicine.
The clinic has the best nursing staff, and I really do like Dr. Rowan. I am comfortable around him, and I think he does his best to try to help me have success. The clinic is extremely crowded when I come in for monitoring appointments in the mornings, but it's not too bad in the afternoons. I got to meet the embryology team last cycle for the first time, and they were also very friendly.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
There was pretty big price increase in March. Transvaginal ultrasound went up by around $130, and level 1 office visits went up by $20. Current costs: Transvaginal ultrasound: $299 Level 1 Office Visit: $99 Total Cost for typical IVF cycle: $11,500
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
Dr. Rowan once told me that he recommends only transferring one day 5 embryo for women under 35. They transferred 2 day 3 embryos, and had mentioned transferring 3 if a third one was good enough quality, but there was not a third one.
What specific things went wrong at West Virginia University Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at West Virginia University Center for Reproductive Medicine.
There was only one time where a prescription for Letrozole had not been called into my pharmacy, but it was quickly remedied.
8
Doctor
Shon Rowan
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
9
Age 28
2 IUI
Unexplained
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Even though he [Dr. Rowan] had a large patient load because of a doctor resigning I always felt like he cared about my questions and concerns...he is open to more modern treatments and tests. My first doctor would not do an HSG on me because he stated it was not necessary but Dr. Rowan insisted that it WAS needed and I gladly did it. He always listens to me and does not make me feel like I’m bothering him...We always did either clomid or letrozole every cycle and both of those made me have hot flashes and feel pretty tired.
Right now they [West Virginia University Center for Reproductive Medicine] are short a specialist so getting a good appointment that fits my work schedule is very hard. I have to take time off work a good bit now. The clinic is very clean and feels like someone’s house and not a clinic...The nurses are very sweet and understanding. You can call them at any time and they will try to answer you then or call you back shortly. I always feel calm talking to them.
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan is younger so he is open to more modern treatments and tests. My first doctor would not do an HSG on me because he stated it was not necessary but Dr. Rowan insisted that it WAS needed and I gladly did it. He always listens to me and does not make me feel like I’m bothering him.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Come with a list of questions and options you are willing to try.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Even though he had a large patient load because of a doctor resigning I always felt like he cared about my questions and concerns.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
We always did either clomid or letrozole every cycle and both of those made me have hot flashes and feel pretty tired. We had one cycle of dexamethasone which i did not like at all! It made my blood pressure go up which made me have a red face and ears and just feel lousy. We had 3 trigger shots. One before each IUI we did which all failed. They didn’t cause any side effects other than my skin was sore and red at the injection site. All medications created 2 good size follicles every cycle but did not result in pregnancy.
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
The nurses are very sweet and understanding. You can call them at any time and they will try to answer you then or call you back shortly. I always feel calm talking to them.
Describe your experience with West Virginia University Center for Reproductive Medicine.
Right now they are short a specialist so getting a good appointment that fits my work schedule is very hard. I have to take time off work a good bit now. The clinic is very clean and feels like someone’s house and not a clinic.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
During my cycle visits all I had to pay was my copay. Unfortunately my insurance does not cover IUI so that was completely out of pocket.
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
None
9
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 30 - 32
1 IUI
Anovulation
PCOS
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Rowan is a great doctor. He is personable, professional, has great bed side manner, is compassionate and understanding, answers any questions and takes the time to listen to your concerns and try something new if you desire. He is very patient and not only answers my questions, but my husband's as well. We highly recommend him and the facility in general, nothing but great experiences with the drs and the staff there
The clinic [WVU] is somewhat large but clean and cozy . Organized. No complaints on this end. There is an elevator for those that need it, close to the hospital which is nice if needed. Easy to find with plenty of parking available. There are 3 exam rooms and 2 consult rooms plus in the back is the hospital area with beds and equipment
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan is a great doctor. He is personable, professional, has great bed side manner, is compassionate and understanding, answers any questions and takes the time to listen to your concerns and try something new if you desire. He is very patient and not only answers my questions, but my husband's as well. We highly recommend him and the facility in general, nothing but great experiences with the drs and the staff there
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Take a list of questions and even if you think it's a stupid question, it's your body and you have the final say so. For example, during my day 3 scan , I was having horrible cramps and heavy flow so I declined the transvaginal ultrasound even though he said he would prefer to do it for better quality picture of my uterus. I again declined and he respected my wishes and we did a tummy ultrasound. Was fuzzy but we managed. That made me feel good that he actually listened to me and we made it work one way or the other.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
DR. ROWAN REMEMBERS YOU AND ASKS HOW THINGS ARE, LEARNS ABOUT YOU AS A PATIENT AND AS A COUPLE. HE IS SENSITIVE AND UNDERSTANDING AND IS THERE TO ANSWER EVEN THE MOST RIDICULOUS OF QUESTIONS.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
We have done so many oral meds, Injections, procedures and all with no pregnancy. We try one thing for a few cycles and then if that doesn't work we move on to something else. It's always changing based on how your body responds.
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
The nursing staff is top notch. They are compassionate and just as excited as you to go through this journey. They have cried and laughed with me and always are a pleasure to deal with. Always asking you how things are going and what they can do to help. Wonderful staff!!
Describe your experience with West Virginia University Center for Reproductive Medicine.
The clinic is somewhat large but clean and cozy . Organized. No complaints on this end. There is an elevator for those that need it, close to the hospital which is nice if needed. Easy to find with plenty of parking available. There are 3 exam rooms and 2 consult rooms plus in the back is the hospital area with beds and equipment
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
Insurance covered most of my visits , IVF is out of pocket. Upwards of $16,000-18,000.
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
We are starting IVF cycle on October 8 so we haven't made it that far just yet !
10
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 26 - 29
3 IUI
1 IVF
Endometriosis
Unexplained
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Rowan gets right to the point about your diagnosis and treatments options. He will also give you all of your treatment options and the pros and cons of each...We tried natural cycles, timed intercourse, timed intercourse with Clomid and Femara, IUIs with Clomid and Femara, and IVF. Our one and only retrieval and transfer resulted in the birth of my son...Dr. Rowan is very friendly and is great at explaining the process of fertility treatments. He gets right to the point and doesn't encourage false hope.
All of the nursing staff [at West Virgina University Center for Reproductive Medincine] were very friendly and compassionate. The nurse coordinator was always available via phone, email, and text...IUIs approximately $700 (including meds from pharmacy) IVF with Fresh Transfer approximately $8,000 to $9,000 Frozen Embryo Transfer approximately $3,200 Embryo Freezing $500 for 1 year
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan is very friendly and is great at explaining the process of fertility treatments. He gets right to the point and doesn't encourage false hope. I appreciate that he always gives me the pros and cons of a treatment.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
I would tell a prospective patient that Dr. Rowan gets right to the point about your diagnosis and treatments options. He will also give you all of your treatment options and the pros and cons of each.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan and his staff have always treated me very well.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
We tried natural cycles, timed intercourse, timed intercourse with Clomid and Femara, IUIs with Clomid and Femara, and IVF. Our one and only retrieval and transfer resulted in the birth of my son.
Describe your experience with your nurse at West Virginia University Center for Reproductive Medicine. (Assigned nurse: Karen Merryman)
All of the nursing staff were very friendly and compassionate. The nurse coordinator was always available via phone, email, and text.
Describe your experience with West Virginia University Center for Reproductive Medicine.
Strengths: The providers and staff at this clinic are friendly, knowledgeable, understanding, and very professional. The clinic is a small and private setting, which made me feel more comfortable. Also, the egg retrieval and transfer is done in the clinic, so you do not have to go to a separate facility. Weaknesses: Parking at the clinic was sometimes difficult, as the parking lot is small and shared with another clinic.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
IUIs approximately $700 (including meds from pharmacy) IVF with Fresh Transfer approximately $8,000 to $9,000 Frozen Embryo Transfer approximately $3,200 Embryo Freezing $500 for 1 year
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
Dr. Rowan is realistic about eSET and multiple embryo transfer. He gives you the choice, but will also give you his recommendation.
10
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
8
Age 22 - 23
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Accountant
1st of 2 Docs
4 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Pcos & anovulation is my diagnosis [by Dr. Shon Rowan]. I had a d&c to get some Scar tissue out. Then we tried letrazole which I did not respond...I felt rushed. Driving 1 hour to the clinic to get to see the doc for less than 5 min was irritating. Alot of the times when seen things were not explained to me unless I pushed for Answers...always shows a plan of action but unless I pushed for Answers it was hard to get answers as to why we were doing certian things or adjusting plans. Strengths would be he seemed knowledgeable weakness would have to be communication.
[Nurses at West Virginia University Center for Reproductive Medicine are] One word AMAZING!!! If I had a question or concern they were quick to explain and show compassion. Quick to call in meds and help with mail order medicine. And most of all they knew my name...I was supposed to start meds on a Monday and I was seen on a Friday. However since meds were not called in I could not start prescription...Ultrasound $299...Office visit $175...IUI $212...Sometimes when my doc that I had been seeing wasnt there I had to see someone else and I wasnt comfortable. I felt like they had no idea my plan and what I have been through. As I said before be your own ad
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan always shows a plan of action but unless I pushed for Answers it was hard to get answers as to why we were doing certian things or adjusting plans. Strengths would be he seemed knowledgeable weakness would have to be communication.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Ask questions! And don't hold back. BE YOUR OWN ADVOCATE!!
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
I felt rushed. Driving 1 hour to the clinic to get to see the doc for less than 5 min was irritating. Alot of the times when seen things were not explained to me unless I pushed for Answers.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
Pcos & anovulation is my diagnosis. I had a d&c to get some Scar tissue out. Then we tried letrazole which I did not respond. Clomid actos and dexamethasone producing eggs but no pregnancy. Our final tx was follistim injections.
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
One word AMAZING!!! If I had a question or concern they were quick to explain and show compassion. Quick to call in meds and help with mail order medicine. And most of all they knew my name
Describe your experience with West Virginia University Center for Reproductive Medicine.
Sometimes when my doc that I had been seeing wasnt there I had to see someone else and I wasnt comfortable. I felt like they had no idea my plan and what I have been through. As I said before be your own advocate
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
Ultrasound $299 Office visit $175 IUI $212
What specific things went wrong at West Virginia University Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at West Virginia University Center for Reproductive Medicine.
I was supposed to start meds on a Monday and I was seen on a Friday. However since meds were not called in I could not start prescription
5
Doctor
Shon Rowan
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
9
NPS
6
Age 37
2 Fertility Medications
Anovulation
Diminished Ovarian Reserve
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Rowan does a great job at answering my questions and looking into the details of complaints. He is caring... bedside manner is good as he takes time and does not hurry the appointment. gave me hope in that I could still conceive even with my diminishing ovarian reserve. He tried multiple things to get me to ovulate through medications...He is thorough at trying to figure a solution to all problems...I had two cycles of medications starting with Letrozole. when I went back for the US to see if it was working he prescribed me another round of medicine right there at a higher dose to try and induce ovulation. this happened for two cycles.
The clinic [West Virginia University Center for Reproductive Medicine] is separate from the main campus of the hospital. it is nice and private. warm and inviting and the rooms where plans are discussed are homey feeling and not like a office setting or regular exam room which gives you a more relaxed feel...I am very happy with the nursing staff even on delicate subjects the reassurance and compassion they show are amazing...Dr. Rowan does a great job at answering my questions and looking into the details of complaints.
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Is detailed in answering my questions. bedside manner is good as he takes time and does not hurry the appointment. gave me hope in that I could still conceive even with my diminishing ovarian reserve. He tried multiple things to get me to ovulate through medications
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Bringing your spouse to the appointment helps immensely as he seems to like to meet them. He is thorough at trying to figure a solution to all problems.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
Dr. Rowan does a great job at answering my questions and looking into the details of complaints. He is caring.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
I had two cycles of medications starting with Letrozole. when I went back for the US to see if it was working he prescribed me another round of medicine right there at a higher dose to try and induce ovulation. this happened for two cycles.
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
I am very happy with the nursing staff even on delicate subjects the reassurance and compassion they show are amazing.
Describe your experience with West Virginia University Center for Reproductive Medicine.
The clinic is separate from the main campus of the hospital. it is nice and private. warm and inviting and the rooms where plans are discussed are homey feeling and not like a office setting or regular exam room which gives you a more relaxed feel.
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
costs for most office visits are covered by my insurance. all medications that are prescribed are not. testing like labs and ultrasounds are partially covered because I work for another hospital in town.
9
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 32
3 IUI
Unexplained
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I’m not sure how he does it, but Dr. Rowan is one of the most attentive dr’s I have ever had. He is always available to answer questions, and makes sure you understand every aspect of the treatment. I would recommend him to anyone dealing with infertility issues.... First iui we did letrozole for 5 days, and then trigger shot, and an iui. That one ended up failing. Second treatment we did letrozole, steroid, trigger, and iui.
They [West Virginia University Center for Reproductive Medicine] are really good at communicating with you throughout the treatments. They explain everything to you in detail each time you are in there. They are quick with getting any type of blood work results to you, and are always available to call if you have any questions or concerns.... The nursing staff is the best. They are always so kind, and show so much compassion.
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
I’m not sure how he does it, but Dr. Rowan is one of the most attentive dr’s I have ever had. He is always available to answer questions, and makes sure you understand every aspect of the treatment. I would recommend him to anyone dealing with infertility issues.
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
I feel like a human at Dr. Rowan’s office, because I am always heard. They listen to every concern, and answer every question I have in detail.
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
First iui we did letrozole for 5 days, and then trigger shot, and an iui. That one ended up failing. Second treatment we did letrozole, steroid, trigger, and iui. That resulted in pregnancy, but ended in a miscarriage at 11 weeks 4 days due to a chromosome issue. Third iui was letrozole, and trigger shot, then iui. This one failed, and when we tried to started another iui we found that I had a cyst from the treatment. We are currently taking some time off.
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
The nursing staff is the best. They are always so kind, and show so much compassion.
Describe your experience with West Virginia University Center for Reproductive Medicine.
They are really good at communicating with you throughout the treatments. They explain everything to you in detail each time you are in there. They are quick with getting any type of blood work results to you, and are always available to call if you have any questions or concerns.
10
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
9
Age 35 - 36
2 IUI
Endometriosis
Uterine Fibroids
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Shon Rowan] spoke to you on a level you understood. Every time you went to dr office you would personally see and speak to dr rowan after the U/S or whatever you are having done. When you feel you cant take anymore and have partial melt downs he talks with you and sees what you are wanting to do. He never gave any false hope which for some may not be a positive thing but it helps you understand where you are at and where you stand in your treatment
[The nurses at West Virginia University Center for Reproductive Medicine were]...Very well educated with any questions i had when i would call. Typically saw the same nurse but i have a bad memory for names. Very compassionate when they see its not going as it is suppose to...Each IUI cost around 700.00 A sheet was given where it would cost all together with medications for IVF around 14,000 give ot take if by chance any of my medications would be covered. I personally had no coverage for anything including any testing to see where the problem lied with why we werent getting pregnant
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
On first visit he did tests then sat down and explained everything not being rushed and let you ask whatever questions you may have. After couple IUI fails if he doesnt think its going to work due to unforseen circumstances he didnt waste your money by continually trying and moved to next step. Explained before reasons why he may next be able to retrieve eggs so that you as the patient arent going in knowing you have so many eggs yet he was unable to retrieve. Gives you everything from the beginning and doesnt completely sugar coat what may or may not happen but in a very polite professional kind way!
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
If you want a dr that will sit down and speak to you on your level and do all he can but will also tell you when he cant instead of having you go through hoops of medications and failed attempts. But he will also do all he can to get you that baby you want then he is the man you want:)
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
He spoke to you on a level you understood. Every time you went to dr office you would personally see and speak to dr rowan after the U/S or whatever you are having done. When you feel you cant take anymore and have partial melt downs he talks with you and sees what you are wanting to do. He never gave any false hope which for some may not be a positive thing but it helps you understand where you are at and where you stand in your treatment
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
5 of femara for 2 cycles with shot for timed ovulation for the iui which both failed. 3rd iui was given 7.5 of femara but only side that may have been blocked produced so cancelled after U/S for rest of IUI
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
Very well educated with any questions i had when i would call. Typically saw the same nurse but i have a bad memory for names. Very compassionate when they see its not going as it is suppose to.
Describe your experience with West Virginia University Center for Reproductive Medicine.
Only thing i had any issues with was first time going i didnt realize the fertility clinic was in the side door so i sat downstairs in the OB/GYN part until someone noticed that we were there then sent us upstairs. Very nice environment!
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
Each IUI cost around 700.00 A sheet was given where it would cost all together with medications for IVF around 14,000 give ot take if by chance any of my medications would be covered. I personally had no coverage for anything including any testing to see where the problem lied with why we werent getting pregnant
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
We hadnt gotten that far because during time i was taking birth control and about to start baseline for IVF I got pulmonary embolisms so waiting to be cleared but will update if possible
9
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
7
Age 28
3 IUI
Anovulation
Endometriosis
Male Factor
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
He [Dr. Shon Rowan] takes the time to explain your treatment plan...He’s very compassionate. Takes time out to assure he will do everything that he can to accomplish a pregnancy for us. Understand about work schedules and having to take a break from treatments. Very glad to be under his care...First IUI - Femara 2.5mg for 5 days. Pengryl trigger shot 10000. Progesterone suppositories. Second IUI - Femara 5mg. Pengryl trigger shot 10000. Progesterone suppositories. Third IUI - Femara 7.5mg. Pengryl trigger shot 10000. Progesterone suppositories. All negative pregnancy tests.
They [nurses at West Virginia University Center for Reproductive Medicine] are absolutely wonderful! Always greeting you with a smile. Will cheer you up if having a bad day...3 IUI’s $1,413...Compassionate and personable. Will get back to you with results in a timely manner. Very easy to make an appointment and organized. Always professional and happy to help you in any way. Very nice clinic
How was your experience with Shon Rowan at West Virginia University Center for Reproductive Medicine?
He’s very compassionate. Takes time out to assure he will do everything that he can to accomplish a pregnancy for us. Understand about work schedules and having to take a break from treatments. Very glad to be under his care.
What's one piece of advice would you give a prospective patient of Shon Rowan at West Virginia University Center for Reproductive Medicine?
Don’t hesitate to ask questions!
During treatment, were you treated like a number or a human with Shon Rowan at West Virginia University Center for Reproductive Medicine?
He takes the time to explain your treatment plan
Describe the protocols Shon Rowan used in your cycles at West Virginia University Center for Reproductive Medicine and their degree of success.
First IUI - Femara 2.5mg for 5 days. Pengryl trigger shot 10000. Progesterone suppositories. Second IUI - Femara 5mg. Pengryl trigger shot 10000. Progesterone suppositories. Third IUI - Femara 7.5mg. Pengryl trigger shot 10000. Progesterone suppositories. All negative pregnancy tests.
Describe your experience with the nursing staff at West Virginia University Center for Reproductive Medicine.
They are absolutely wonderful! Always greeting you with a smile. Will cheer you up if having a bad day.
Describe your experience with West Virginia University Center for Reproductive Medicine.
Compassionate and personable. Will get back to you with results in a timely manner. Very easy to make an appointment and organized. Always professional and happy to help you in any way. Very nice clinic
Describe the costs associated with your care under Shon Rowan at West Virginia University Center for Reproductive Medicine.
3 IUI’s $1,413
Describe Shon Rowan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at West Virginia University Center for Reproductive Medicine.
Did not do IVF with this doctor.
7
Doctor
Shon Rowan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
West Virginia University Center for Reproductive Medicine
Morgantown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5