Shona Murray

I'd been scheduled for an STD test, and the clinic (not the fertility clinic, but the testing lab) was going to charge me $950. I called and asked the clinic about it and they said to tell them it was through the fertility clinic that I needed this test done, in which case it'd only cost $125. They hadn't provided that information to me beforehand, and I almost paid $950.

The nurse forgot to tell me to order my ovidril online. Prescription was in, but I didn’t know that I needed to order it and where from. They need a step by step process sheet for new patients.

I was never told about my egg reserve being low. I was told I was fine. I also wanted to see another doctor prior to going forward with IVF and this clinic made it so difficult to get my records transferred it was horrible. They were overly rude about the whole process as well, made me never want to go back. Like second options are not allowed.

Several times had to call the on call physician because I was not called with my lab results/dose adjustments for that day.

Birth control was not given in time and so a cycle was postponed, then the wrong birth control was given by a nurse (not cleared by the doctor) which resulted in worsening of cysts and a cancelled cycle. The doctor upon learning of the wrong birth control blamed the patient, not the nurse the prescribed it. Then the wrong dates were put on the schedule, wrong appointments were scheduled and rescheduled resulting in confusion and major frustration. I had to call the clinic for results when I was told they would call me. In my very sensitive appointment after my failed frozen transfer, I was told that my ovarian reserve was so terrible that the Dr. may not consider doing another round for us even though my levels had not been checked in several years. After being checked a month later at another clinic, my levels were found to be within normal limits. Dr. Murray told me that we should consider adoption although that might be a problem for the adopted child as we already had our biological child. My appointment with her was cut very short by another staff member interrupting and telling her that she was late for her next appointment and she left me crying in the office with very little sympathy. Several months later we received bills from the clinic for procedures that never took place and it took multiple calls to get the charges taken off of our bill.

Nothing went wrong