Rated 7
Strongly recommend: 48%Neutral: 13%Don't recommend: 39%7
48% strongly recommend
29 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Queens U.
Residency
Queens U.
Fellowship
U. of Kentucky

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Shona Murray works in 1 office at

Shady Grove Fertility Colorado (US Fertility Network clinic)
Rated 9.6
Strongly recommend: 87%Neutral: 13%9.6

Explore Clinic
Colorado Springs
4105 Briargate Pkwy, Suite 255
Colorado Springs, CO 80920

29 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
7
Age 30
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
We discussed cost management treatment strategies and what would give us the best chance to get pregnant while also being covered by insurance [with Dr. Shona Murray]...I felt that Dr Murray spent time explaining everything to me and my husband and felt very genuine...so far through the whole consultation process she has been very nice and understanding to our situation. She was able to make jokes appropriately with my husband and make you feel like a human versus a number.
Everyone I encountered [at Advanced Reproductive Medicine] was friendly and professional and quick. I did not see any weaknesses in the clinic. Everything seems clean and well taken care of before the covid outbreak...so far through the whole consultation process she [Dr. Shona Murray] has been very nice and understanding to our situation. She was able to make jokes appropriately with my husband and make you feel like a human versus a number.
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO) (closed)?
I haven’t started treatments yet but so far through the whole consultation process she has been very nice and understanding to our situation. She was able to make jokes appropriately with my husband and make you feel like a human versus a number.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO) (closed)?
Not sure
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO) (closed)?
I felt that Dr Murray spent time explaining everything to me and my husband and felt very genuine
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) (closed) and their degree of success.
We discussed cost management treatment strategies and what would give us the best chance to get pregnant while also being covered by insurance
Describe your experience with the nursing staff at Advanced Reproductive Medicine (U of CO) (closed).
Very friendly
Describe your experience with Advanced Reproductive Medicine (U of CO) (closed).
I’m not sure if there’s much to say here. Everyone I encountered was friendly and professional and quick. I did not see any weaknesses in the clinic. Everything seems clean and well taken care of before the covid outbreak
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO) (closed).
My insurance has covered all costs currently
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO) (closed).
We did not discuss that
NPS
10
Doctor
Shona Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
7
Clinic
Advanced Reproductive Medicine (U of CO) (closed)
Colorado Springs (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Male Factor
PCOS
South Asian
Doctor
5th of 5 Docs
5 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murray is extremely detail-oriented and results oriented...practices evidence-based medicine and always communicates up-to-date research...Due to age and PCOS, she put me on CoQ10 for many months prior to egg retrieval...adjusted the doses as the cycle proceeded based on ultrasound results
[Shady Grove Fertility Colorado] is well organized, processes are well thought-out. Staff are extremely professional, kind and friendly. Wait times are very low, thus they are very efficient...Kelsey was an amazing nurse and care coordinator. She was thorough and organized
How was your experience with Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Dr. Murray is extremely detail-oriented and results oriented. She is very personally invested in her patients' success. She is very thorough in her analysis and in her communication. She practices evidence-based medicine and always communicates up-to-date research. She is honest and realistic and will not sugar coat expectations, but is also very determined to get you the results you desire. She is so dedicated to her practice that she once called me on a Sunday night to discuss my treatment plan. She never left a question unanswered and often personally called me to discuss treatment options and results. She never once made me feel like I was asking silly questions. She was truly and genuinely happy and excited when we saw the heartbeat on our first ultrasound after transfer.
What's one piece of advice would you give a prospective patient of Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Trust her.
During treatment, were you treated like a number or a human with Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Dr. Murray took an extensive amount of time to review my complicated and long 6 year history of infertility treatments. Based on her review of all these records as well as our initial and follow-up appointments with her, she created a very individualized plan for my husband and I. She was able to accurately predict a diagnosis my husband had that no prior reproductive endocrinologist had diagnosed. She tailored our treatment plan for our personal needs and based on our history. She always listened and communicated well and never left questions unanswered. She often personally called me to discuss treatment and results. In fact, on one occasion, she even called me on a Sunday night to discuss my treatment plan, which shows her dedication.
Describe the protocols Shona Murray used in your cycles at Shady Grove Fertility Colorado (US Fertility Network clinic) and their degree of success.
Due to age and PCOS, she put me on CoQ10 for many months prior to egg retrieval. For the egg retrieval, she put me on both Gonal-F and Menopur, starting at lower doses (to not overstimulate at the expense of egg quality) and then adjusted the doses as the cycle proceeded based on ultrasound results. This egg retrieval was my most successful one (I had 3 prior retrievals with another clinic). We did PGS testing, which resulted in 3 euploid embryos, which is great for my age. Prior to embryo transfer, Dr. Murray put me on Vitamin E and Pentoxifylline to help with uterine lining preparation. During the transfer cycle, she used Estradiol patches, PIO and vaginal probiotics. She also used an immune protocol using anticoagulant, prednisone, Pepcid and Claritin. Transfer was scheduled based on prior ERA results. The transfer was successful (this was my first retrieval and transfer with Dr. Murray). At this time, I am almost halfway through pregnancy!
Describe your experience with your nurse at Shady Grove Fertility Colorado (US Fertility Network clinic). (Assigned nurse: Kelsey)
Kelsey was an amazing nurse and care coordinator. She was thorough and organized. She spent time answering all of my questions after each appointment, and she always responded to patient portal messages within a couple of hours. She was highly knowledgeable and professional. Her communication skills are excellent. I want to also highlight Moira, one of the sonographers at the clinic. She is absolutely excellent. Her bedside manner and compassion is unrivaled. She truly cares. She is also very gentle during ultrasound exams. I have had so many internal ultrasounds and they have been done by many different providers. Moira is by far the best. I never once experienced any discomfort during her exams.
Describe your experience with Shady Grove Fertility Colorado (US Fertility Network clinic).
The clinic is well organized, processes are well thought-out. Staff are extremely professional, kind and friendly. Wait times are very low, thus they are very efficient. I cannot think of any weaknesses.
Describe the costs associated with your care under Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic).
We enrolled in the Multi-Cycle Discount program, which was around $29,000
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Colorado (US Fertility Network clinic).
Since we did PGT-A testing, a single euploid embryo was transferred, as is standard.
NPS
10
Doctor
Shona Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Colorado (US Fertility Network clinic)
Colorado Springs
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 39
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Murray was clear and compassionate. She explored avenues other doctors had dismissed... She was frank about treatments she did not think would have value and explained her reasoning clearly, but she also showed a great deal of compassion and empathy for the losses we had been through...If you need someone to be more of a sugar-coater or a cheerleader and tell you things will be okay when they may not be, then you may want a different provider...
it was easy to get through to someone [at Shady Grove Fertility Colorado] and make appointments, and the on-call care was also superb. I did wait a bit at some appointments (Friday early morning is busy), but I also benefitted multiple times from doctors and staff spending extra time with me during my appointments so I don't really begrudge that. Every staff member I interacted with acted like they knew who I was and treated me like a human and not a number...
How was your experience with Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Dr. Murray was clear and compassionate. She explored avenues other doctors had dismissed (sperm fragmentation and testing products of conception after miscarriage to determine if I was miscarrying genetically normal embryos, in which case IVF would not be a solution), as well as revisiting some that hadn't been tested in awhile (RPL). She was frank about treatments she did not think would have value and explained her reasoning clearly, but she also showed a great deal of compassion and empathy for the losses we had been through. We developed a plan that felt a little scary, but she made sure I had what I needed and was considerate of my feelings throughout. She did not suggest jumping back into more expensive treatment (IVF, donor eggs) until she felt we had a better understanding of what might be going on. I really appreciated her willingness to try to better understand the situation before advising further treatment.
What's one piece of advice would you give a prospective patient of Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
I loved Dr. Murray's manner--she answered our questions and made clear what her reasoning was. Bring your questions, she will answer them. She is a direct communicator, which I prefer, but she is not at all gruff and speaks with care and compassion. If you need someone to be more of a sugar-coater or a cheerleader and tell you things will be okay when they may not be, then you may want a different provider.
During treatment, were you treated like a number or a human with Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Every time I called the office or interacted with a nurse, radiologist, or doctor, the person knew who I was and my history of miscarriage. I accidentally forgot to refill my progesterone prescription and the on-call doctor sat on the phone with me for an hour discussing options and trying to get through to a 24-hour pharmacy, and the clinic gave me sample meds to get me through until my order came in. At each of my ultrasound appointments for my pregnancy, I saw the doctor after (I've never had a doctor meet with me after an ultrasound for any of my past four pregnancies, 2 at fertility clinics). It was a very different experience than at the larger clinic I was at previously.
Describe the protocols Shona Murray used in your cycles at Shady Grove Fertility Colorado (US Fertility Network clinic) and their degree of success.
We first decided to repeat my RPL panel, test my TSH (I'm on levothyroxine for hypothyroidism), and do a sperm fragmentation test on my husband to rule out possible causes of miscarriage. We then decided we would try to conceive on our own and test the products of conception when I miscarried. I was given a miscarriage kit for this purpose and explained how to use it and what we might expect (results are not guaranteed). Prior to this cycle, I had miscarried our one genetically tested embryo after egg retrieval and FET at another clinic. Because we had been able to conceive on our own and because of this miscarriage, we decided on this test to know if I was miscarrying genetically normal embryos before proceeding to further treatment, as IVF/donor eggs would not be successful if so. However, I actually have stayed pregnant and graduated from the fertility clinic last week, and I have my first appointment with my OB today at 9 weeks 4 days. My previous miscarriages occurred at 6 weeks, 8 weeks, and 9 weeks, so I am cautiously optimistic that this baby will stay.
Describe your experience with your nurse at Shady Grove Fertility Colorado (US Fertility Network clinic). (Assigned nurse: Moira)
Moira was my radiologist at both my scans and was the most compassionate and thorough I've had of all of my six pregnancies at four clinics. Scans are really difficult for me emotionally because of my previous losses, and before she started each scan, she explained everything she would do during the scan. She also showed me the heartbeat first each time because she knew how anxious I was, and even gave me extra printouts of the stats for baby. I wish every fertility patient had a Moira.
Describe your experience with Shady Grove Fertility Colorado (US Fertility Network clinic).
I appreciated that it was easy to get through to someone and make appointments, and the on-call care was also superb. I did wait a bit at some appointments (Friday early morning is busy), but I also benefitted multiple times from doctors and staff spending extra time with me during my appointments so I don't really begrudge that. Every staff member I interacted with acted like they knew who I was and treated me like a human and not a number.
NPS
10
Doctor
Shona Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Colorado (US Fertility Network clinic)
Colorado Springs
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2023, Successful
NPS
9
NPS
9
Age 35
1 IVF
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Shona Murray] listened to us, she was informative and always had a plan of action. She truly had a plan and a back up one every step. She listened to our concerns along the way. Truly she was great. We started seeing her and were scared and unsure what to expect, she told us all the possibilities and told us all the different success rates. She let us make the decisions along the way but you knowledge truly helps make an informed decision.
This clinic [Shady Grove Fertility Colorado] is prompt with appointment times. Hardly any wait time, always smiling and nice. Gentle with the topic and also very nice to talk to. We did struggle when we first schedule for them to get my medical records that my gynecologist was sending over. They ended up getting there while in our first appointment with Dr. Murray. Was just a little frustrating
How was your experience with Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
She listened to us, she was informative and always had a plan of action. She truly had a plan and a back up one every step. She listened to our concerns along the way. Truly she was great. We started seeing her and were scared and unsure what to expect, she told us all the possibilities and told us all the different success rates. She let us make the decisions along the way but you knowledge truly helps make an informed decision.
What's one piece of advice would you give a prospective patient of Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Go in open minded, but at the same time know that she will truly look at all your information and make the best plan she can. She understands this isn’t easy, but she give you true hope.
During treatment, were you treated like a number or a human with Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic)?
Every time we met with her she was informative and had a plan for our care. We had only 1 embryo to transfer and it was a day 7. She was honest with us up front and told us all the information. She gave us the option to go back and do another round of stim or transfer. We chose to transfer, and all 3 of us was extremely happy with the outcome.
Describe the protocols Shona Murray used in your cycles at Shady Grove Fertility Colorado (US Fertility Network clinic) and their degree of success.
We went in not know what to expect, we heard about IUI and knew about IVF and were thinking let’s start with IUI. Dr. Murray gave us the different percentages of success rates and with our age we decided on IVF would be a better option due to age and success rate. We started with birth control to base line. After which we started stimulation the shots were scary at first but we got over that. She monitored everything very closely before we pulled the trigger for retrieval. Once we did retrieval we did PGT-A testing and so we knew we were doing a FET. We ended up only having one egg for transfer. We decided to try it, so we set a date and started hormone treatment for that. I can say we had a successful transfer and are currently expecting our tough strong embryo baby!
Describe your experience with your nurse at Shady Grove Fertility Colorado (US Fertility Network clinic). (Assigned nurse: Kelsey )
Kelsey was always for nice, informative and understanding. She was quick to respond to messages. Everything we met with her she was pleasant to talk to and aways explained thing in a way we truly understood. Truly the best nurse I’ve ever worked with.
Describe your experience with Shady Grove Fertility Colorado (US Fertility Network clinic).
This clinic is prompt with appointment times. Hardly any wait time, always smiling and nice. Gentle with the topic and also very nice to talk to. We did struggle when we first schedule for them to get my medical records that my gynecologist was sending over. They ended up getting there while in our first appointment with Dr. Murray. Was just a little frustrating
Describe the costs associated with your care under Shona Murray at Shady Grove Fertility Colorado (US Fertility Network clinic).
We were able to go under our insurance
NPS
9
Doctor
Shona Murray
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Shady Grove Fertility Colorado (US Fertility Network clinic)
Colorado Springs
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

Learn from top medical experts

Explore All Courses