Rated 8.6
Strongly recommend: 84%Don't recommend: 16%8.6
84% strongly recommend
16 reviews
Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.3
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Chicago
Residency
Beth Israel Boston
Fellowship
Boston IVF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Sigal Klipstein works in 3 offices at

InVia Fertility Specialists (First Fertility Network clinic)
Rated 8.3
Strongly recommend: 75%Neutral: 8%Don't recommend: 17%8.3

Explore Clinic
Arlington Heights
1100 W. Central Rd Suite #404
Arlington Heights, IL 60005
Hoffman Estates
1585 North Barrington Road, Doctors Building Two, Suite 406
Hoffman Estates, IL 60169
Northbrook
1535 Lake Cook Road Suite 612
Northbrook, IL 60062
Show 1 more

16 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Latinx
Income $200K - $499K
Engineer
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the beginning, Dr Klipstein was very clear with us about potential risks of the treatment. She knew it would be my 3rd cycle and proposed a different protocol, which I really liked. She explained why she was changing the protocol and how it would help my next cycle. She was also available when needed and, from time to time, when I had questions, she was able to clarify all of them...prep ahead of time to bring all your questions, so you can use your time with her wisely...
I had a few issues with the nursing staff [at InVia Fertility Specialists] due to bad communication. They rarely answer the phone and prefer communicate via portal, what always take longer than expected...After a lot of back and forth, I decided to ask the doctor directly, and she was totally fine with starting the treatment on the date I proposed. I understand they need to be firm with patients, but there might be some flexibility when needed...
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
From the beginning, Dr Klipstein was very clear with us about potential risks of the treatment. She knew it would be my 3rd cycle and proposed a different protocol, which I really liked. She explained why she was changing the protocol and how it would help my next cycle. She was also available when needed and, from time to time, when I had questions, she was able to clarify all of them.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Be ready for your consultations with her, and prep ahead of time to bring all your questions, so you can use your time with her wisely.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr Klipstein was available when I needed her and clarified all my questions.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
I had a few issues with the nursing staff due to bad communication. They rarely answer the phone and prefer communicate via portal, what always take longer than expected. One of the bad experiences I had was right before I start my IVF cycle, I had a work trip scheduled that would conflict with my first appointment, so I asked the nurses if there was some flexibility on my schedule, and if I could start on a different day without jeopardizing the whole cycle. They said no right away without even asking the doctor. I insisted on changing the date but they kept saying no and assuring I would miss the entire cycle. It took forever for them to respond, and they always come back with a negative answer. After a lot of back and forth, I decided to ask the doctor directly, and she was totally fine with starting the treatment on the date I proposed. I understand they need to be firm with patients, but there might be some flexibility when needed! The good thing is at the end of my treatment, I had my appointments at In Via Chicago, and I met the sweetest nurses (Monika and Sheila)! To be fair, the comments above don't reflect their behavior and all the support they provided me during the weeks we worked together.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Overall, the clinic is great. I had my appointments at Hoffman States and Chicago, and the clinic in Chicago is beautiful! They opened mid 2022, so everything is new and easy to access. If you're in the city, I recommend going to In Via at Roscoe Village.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
Insurance plan covered most part of the costs.
What specific things went wrong at InVia Fertility Specialists (First Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at InVia Fertility Specialists (First Fertility Network clinic).
Initially, I informed the clinic my preferred office and appointment time, but often they schedule it in another place or time. So, I had frequently to call back and reschedule it. For example, on my last appointment, I asked them to schedule at 6:40am and they did at 7:30am. I asked to change and they confirmed it was rescheduled to 6:40am via portal message, but never corrected the appointment on my calendar. I was there on the correct day and time, I had my sono done and, two hours later, they called me (angry!) to ask why I hadn't made it to the appointment at 7:30am... Things like that happened a couple of times, and in my opinion it shows that (1) they need to improve the portal ASAP, and (2) they need to train staff again and improve communication between the nurses.
10
Doctor
Sigal Klipstein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 37 - 39
3 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Klipstein was always honest but compassionate about our options and results. I needed a doctor who I felt like would tell me when I needed to explore other options ... Even when things didn't go the way we hoped, she always had another plan in her pocket and I never felt pressured or rushed to make decisions. ... We did low doses of stims to prevent OHSS which I had experienced in the past and was carefully monitored with adjusted trigger shots of needed to prevent overstimming. She had is freeze all and PGS test, we tried frozen transfers, fresh transfers, and lastly on our 6tg transfer, a natural cycle which was successful. She plans on doing the same for a hopeful second baby. She also prescribed antibiotics to rule out any infections preventing implantation and did an endometrial scratch at my request before our last transfer.
Front dresk staff [at InVia] is very thorough especially their insurance coordinator. Billing is very easy to work with as well especially if you have insurance issues. It can be hard to get in with the doctors, but Dt Klipstein is worth the wait! The nursing staff is fast to respond to questions in your portal as well as other staff members. Be sure to confirm which office your are going to though since they have multiple locations. I have shown up to the wrong office a few times!
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr Klipstein was a breath of fresh air coming to after a terrible experience with a previous doctor. She has brought children to many of my acquaintances which have us so much hope. Even when things didn't go the way we hoped, she always had another plan in her pocket and I never felt pressured or rushed to make decisions. The day she called to tell me I was finally pregnant, the joy in her voice was so genuine and I knew and was really truly happy for us!
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Be patient. She is very busy but 100% worth waiting for.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr Klipstein was always honest but compassionate about our options and results. I needed a doctor who I felt like would tell me when I needed to explore other options and not string me along for money, which is how I felt about my first clinic. I along comfortable asking her questions and getting a straight answer!
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
We did low doses of stims to prevent OHSS which I had experienced in the past and was carefully monitored with adjusted trigger shots of needed to prevent overstimming. She had is freeze all and PGS test, we tried frozen transfers, fresh transfers, and lastly on our 6tg transfer, a natural cycle which was successful. She plans on doing the same for a hopeful second baby. She also prescribed antibiotics to rule out any infections preventing implantation and did an endometrial scratch at my request before our last transfer.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
You see a lot of nurses over the years when doing fertility treatments. I did enjoy many of the nurses I saw at Invia and felt they were compassionate and trustworthy. There were a few that seemed a little scattered on info every now and again. Overall her staff was great.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Front dresk staff is very thorough especially their insurance coordinator. Billing is very easy to work with as well especially if you have insurance issues. It can be hard to get in with the doctors, but Dt Klipstein is worth the wait! The nursing staff is fast to respond to questions in your portal as well as other staff members. Be sure to confirm which office your are going to though since they have multiple locations. I have shown up to the wrong office a few times!
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
Most of my treatments were covered by our insurance. I only had to pay out of pocket for my co pays and deductible which we were fully communicated with by the staff. Amounts were determined by our insurance company, but 1 round of IVF was $10,000 not including any extras like PGS testing or embryo freezing/storage.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
Dr Klipstein always preferred to do single embryo transfers, glebe she did let us do a 2 embryo transfer during a fresh cycle since it was something we had never tried on the past. It did come with warning and education on the risks of multiples in pregnancy.
What specific things went wrong at InVia Fertility Specialists (First Fertility Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at InVia Fertility Specialists (First Fertility Network clinic).
Some nurses had conflicting protocol information which I had to question. It was always cleared up within the day when it happened.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
9
Age 35
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
During your initial consult [with Dr. Sigal Klipstein] you will discuss your prior health history and fertility workup/treatments. After this, your workup will include a slew of lab work and ultrasounds. You will need to complete everything prior to having a "re-consultation" with the physician. All of this can take 2-3 weeks so do not expect to be started on any treatments right off the bat. I am currently deciding between IVF and IUI...has a very warm bedside manner and I did not feel like a number when speaking with her.
You will not be able to get a new consult immediately but I do feel like the wait time for new consult with Invia/Dr. Klipstein is less than at a other fertility clinics...I have had wonderful in person experiences with the nurses and clinical support staff. However, I do find that their communications on their patient portal system are short and lack any personal touch. Several times I have felt like I was an annoyance or a bother when asking a question (and I don't ask many!)...Our costs are out of pocket. IVF starts at 11k and IUI starts at 2k. This is not including any medications, monitoring, additional testing, etc.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
You will not be able to get a new consult immediately but I do feel like the wait time for new consult with Invia/Dr. Klipstein is less than at a other fertility clinics. Dr. Klipstein is always prompt but does spent adequate time reviewing your records as well and reviewing your options with you. I felt she was compassionate and approachable. I am currently deciding what treatment course I would like to take and do hesitate to reach out to the office to ask questions for fear of being a bother.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Be prepared to get recommended testing done quickly.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein has a very warm bedside manner and I did not feel like a number when speaking with her.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
During your initial consult you will discuss your prior health history and fertility workup/treatments. After this, your workup will include a slew of lab work and ultrasounds. You will need to complete everything prior to having a "re-consultation" with the physician. All of this can take 2-3 weeks so do not expect to be started on any treatments right off the bat. I am currently deciding between IVF and IUI. Unfortunately we do not have fertility insurance coverage so this is our limiting factor.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
I have had wonderful in person experiences with the nurses and clinical support staff. However, I do find that their communications on their patient portal system are short and lack any personal touch. Several times I have felt like I was an annoyance or a bother when asking a question (and I don't ask many!)
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
I appreciate that this clinic is clean and they have phlebotomy, US and HSG in house. I have yet to go through IVF or IUI with this clinic so I cannot comment on that process. Front desk staff is mostly friendly but you can tell they are stressed out. They communicate mainly via the patient portal and at times I think this leads to mis-communication and errors in communication.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
Our costs are out of pocket. IVF starts at 11k and IUI starts at 2k. This is not including any medications, monitoring, additional testing, etc.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
N/a
What specific things went wrong at InVia Fertility Specialists (First Fertility Network clinic)?
  • Failed to call with results
9
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 38 - 40
1 IUI
2 IVF
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Klipstein is a very kind person - she's always ready to answer questions and takes her time. I also really appreciate her generally very prompt responses on the portal and she's taken the time to call when we've gone through some difficult stuff. ... Dr. Klipstein is a very kind person - she's always ready to answer questions and takes her time. I also really appreciate her generally very prompt responses on the portal and she's taken the time to call when we've gone through some difficult stuff. ...
The staff [InVia Hoffman Estates] is almost entirely women and they are caring and compassionate. ... The only thing I occasionally found annoying was that sometimes a message would come through the portal but I wouldn't get a text notification about it. It's not a huge deal and only happened a few times. That's not a reflection on the staff, obviously, but probably a glitch in their system.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
I think the best thing about Dr. Klipstein is her caring nature - she really takes the time to listen and clearly cares about her patients. A weakness could be described as maybe being too optimistic at times? I feel like a couple times she gave me a little bit of false hope, though that's generally not the case.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Come prepared with questions because she'll answer them. She's very resourceful!
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein is a very kind person - she's always ready to answer questions and takes her time. I also really appreciate her generally very prompt responses on the portal and she's taken the time to call when we've gone through some difficult stuff.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
Initially we weren't sure why we were having infertility issues, so we decided to start off very conservatively. Dr. Klipstein was totally fine with that and we began with a medicated cycle. No dice. After that, we upped things to an IUI. No dice. We took a break of maybe 6 weeks and then did IVF. She monitored me super carefully and the retrieval went really well. I did have OHS, which she was VERY responsive to and I felt like I received excellent care (in the end, the OHS wasn't serious and it passed within 2-3 days). The first embryo transfer ended in a chemical pregnancy; the second ended up being a miscarriage. They were not certain why we lost the second pregnancy. On the second retrieval, Dr. Klipstein did slightly modify my medication to try to avoid OHS and we were successful. We were also able to do a fresh transfer, though that didn't take. The second transfer was successful, but I lost the baby @ 14 weeks due to complications from Downs/T21. We still have two frozen embryos and are planning to do PGS/PGD to hopefully end up with a healthy child.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
I really cannot say enough about the nursing staff at InVia. They are amazing and some of the most wonderful professionals I've ever met. They're caring and kind and when we lost our second pregnancy @ 14 weeks, several of the staff reached out to me via the portal AND via phone calls to see how I was doing. What I experienced with them was so totally above and beyond what I expected - they were wonderful.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Generally, the staff is just wonderful and I looked forward to seeing them. The staff is almost entirely women and they are caring and compassionate. Some of them have children of their own, but many don't. The ones that don't still seem to understand the desire to have a baby or, in our case, give our daughter a sibling. The only thing I occasionally found annoying was that sometimes a message would come through the portal but I wouldn't get a text notification about it. It's not a huge deal and only happened a few times. That's not a reflection on the staff, obviously, but probably a glitch in their system.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
IVF isn't cheap, there's no question. Our insurance covered a great deal of the costs, but after everything, we've probably spent around $8,000-$10,000. A lot of that was from medications because we ran out of coverage on that. The medications are REALLY pricey, but that's not determined by the clinic.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
Dr. Klipstein is pretty conservative, so while she entertained me hemming and hawing about transferring more than one embryo, she definitely wasn't in favor of it. Considering that we only have 2 embryos left, I'm not sure how we'll proceed. However, based on what we've already been through, I'm GUESSING I could convince her to transfer both. But I'd have to have a pretty solid argument ready. She's definitely looking out for the well-being of her patients, first and foremost.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 35
1 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
2 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sigal Klipstein] makes you feel like you’re the only patient she’s treating- the attention and care are amazing...We were open to transferring 2 but she suggested only one- said that one would do the trick. And it did...Dr. Klipstein is easily the best doctor I have ever worked with. She is confident, yet completely grounded and real. She is incredibly kind and genuinely cheers you on and celebrates your successes. Luckily I never had to hear bad news while working with her, but if I did, I am totally confident that she would help me work through anything.
All the offices [of InVia] I visited were the same- the practice as a whole is consistent...Zero wait times, staff was always friendly, office is clean and accessible, and the hours are super convenient. The blood and ultrasound morning appointments never feel like a haste- you’re in and out quickly and leave smiling. The staff makes these appointments, which are early mornings, enjoyable.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein is easily the best doctor I have ever worked with. She is confident, yet completely grounded and real. She is incredibly kind and genuinely cheers you on and celebrates your successes. Luckily I never had to hear bad news while working with her, but if I did, I am totally confident that she would help me work through anything.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Trust her. Surrender and have faith. She will completely take care of you. The process is so relaxing compared to other places.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She was always kind, respectful, supportive and knew exactly where I was in my treatment like the back of her hand. She makes you feel like you’re the only patient she’s treating- the attention and care are amazing.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
We went in for a FET. We were open to transferring 2 but she suggested only one- said that one would do the trick. And it did. I was on Estrace, Endometrin and PIO. Very easy protocol that wasn’t at all hard on my body or my mind. My procedure day was a ton of fun- and went perfectly. 10 days later I got a call from Dr. Klipstein on a Sunday afternoon saying “ok, we’re in business. It’s positive!”
Describe your experience with your nurse at InVia Fertility Specialists (First Fertility Network clinic).
The nursing/care staff were incredible to work with. They were responsive, kind, helpful and so encouraging. Love them!
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Zero wait times, staff was always friendly, office is clean and accessible, and the hours are super convenient. The blood and ultrasound morning appointments never feel like a haste- you’re in and out quickly and leave smiling. The staff makes these appointments, which are early mornings, enjoyable. All the offices I visited were the same- the practice as a whole is consistent.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
The medications were easily the most expensive part. Out of pocket to the dr for an FET with monitoring was not at all expensive. I spent about $500 total.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
She made the right call only transferring one. She said one will do the trick, and she was right. She’s able to have high success rates while doing what’s best for her patients.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Northbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Her [Dr. Kiipstein] calm voice and bedside manner are just the beginning of how wonderful everything about her is. She would always schedule enough time to have conversations with us for our 2 appts that we needed to talk. She never made us feel rushed..When we wanted to transfer 2 embryos she did a lot of research and told us why she recommends only 1 for us and it was the best decision....Dr. Kiipstein always greeted me by name, i never had to wait.
The clinic [InVia ] does not batch, which I know a lot of clinics do. It does not take too long to get in as a new patient. They do not double book so you always feel important. There is two doctors and currently a 3rd that is starting out so there is always somebody there!...they [nurses] would always answer my emails via the portal very promptly. if I had any concerns they would be addressed and followed up.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
From the moment we met Dr. Klipstein we knew she was our doctor. Her calm voice and bedside manner are just the beginning of how wonderful everything about her is. She would always schedule enough time to have conversations with us for our 2 appts that we needed to talk. She never made us feel rushed, in fact, she made us feel like we were her only patients. When we wanted to transfer 2 embryos she did a lot of research and told us why she recommends only 1 for us and it was the best decision. I recommend everybody that asks me about infertility to go to her. She is one of a kind!
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Get to her ASAP.....she will do anything and everything to help you create your family!
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Kiipstein always greeted me by name, i never had to wait. For important calls she would always call and early in the day too. I went from a doctor that treated us like a number to complete human interaction and care.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
We did a cycle based on my cycle. I did estrace, follistim and menopur for ER and added Ganirelix last two days to suppress ovulation. Triggers with hCG and Lupron. We got 38 eggs, 13 fertilized and 8 made it to day 5 and we did a freeze all. A month later we did the frozen transfer with 1 embryo graded 4AA- again Estrace and then we used Crinone and PIO . Today we are 21+6!
Describe your experience with your nurse at InVia Fertility Specialists (First Fertility Network clinic). (Assigned nurse: Tammy)
they would always answer my emails via the portal very promptly. if I had any concerns they would be addressed and followed up.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
The clinic does not batch, which I know a lot of clinics do. It does not take too long to get in as a new patient. They do not double book so you always feel important. There is two doctors and currently a 3rd that is starting out so there is always somebody there!
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
It was $30K for a n retrieval with TESE for my husband and transfer. Embryo freezing was another $1K and $9K in medication
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
Nothing
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
9
Age 37
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Klipstein] made the time to call me, talk to me through every decision big and small, and made me feel like I was her only patient. I always felt like she had all the time in the world to focus on me, which is not how I felt at my previous clinic...Never hesitate to reach out to her because she makes it her priority to speak with you...Dr. Klipstein is by far the most compassionate fertility doctor. She gave me her phone number and personal email address when we first met and this was very telling of her availability and willingness to make her patients feel cared for, important, and “human”. Every detail was always explained as far as treatments and procedures so I never felt lost. If I had any questions I would send her a portal message and she would respond in such a timely manner. In my previous experience there was almost no possible to contact the doctor himself, just the nurses. I would recommend Dr. Klipstein to every friend, family member, and anyone looking for a compassionate, smart, and detail oriented doctor.
Very warm and friendly feel [at InVia Fertility Specialists]. It’s a smaller practice than the one I’d been to before and I felt like this clinic was much more welcoming and efficient with their patients and appointments. I appreciated everyone’s willingness to work together and the put the patient first...There was a nurse who did not order enough meds for me...All nurses were very caring and efficient with their care. Very ready and always available to talk and answer questions.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein is by far the most compassionate fertility doctor. She gave me her phone number and personal email address when we first met and this was very telling of her availability and willingness to make her patients feel cared for, important, and “human”. Every detail was always explained as far as treatments and procedures so I never felt lost. If I had any questions I would send her a portal message and she would respond in such a timely manner. In my previous experience there was almost no possible to contact the doctor himself, just the nurses. I would recommend Dr. Klipstein to every friend, family member, and anyone looking for a compassionate, smart, and detail oriented doctor.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
You are in the best hands. Never hesitate to reach out to her because she makes it her priority to speak with you. Even if you think your question is “simple”.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She made the time to call me, talk to me through every decision big and small, and made me feel like I was her only patient. I always felt like she had all the time in the world to focus on me, which is not how I felt at my previous clinic.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
I had a pretty standard IVF cycle and this was the protocol we followed, which was beneficial for me.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
All nurses were very caring and efficient with their care. Very ready and always available to talk and answer questions. One nurse made a mistake once in the ordering of my medicine, but we worked it out.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Very warm and friendly feel. It’s a smaller practice than the one I’d been to before and I felt like this clinic was much more welcoming and efficient with their patients and appointments. I appreciated everyone’s willingness to work together and the put the patient first.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
Insurance luckily covered mostly everything.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
Dr. Klipstein was a major supporter of using one embryo for transfer. She definitely took into consideration the quality of the embryos and everything else. My other doctor was a big supporter of two every time, but Dr. Klipstein was the opposite. She explained all of her reasoning clearly and we followed her guidance which luckily ended in a successful pregnancy.
What specific things went wrong at InVia Fertility Specialists (First Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at InVia Fertility Specialists (First Fertility Network clinic).
There was a nurse who did not order enough meds for me. I didn’t open my medicine box right when it came in the mail, which I should have, and didn’t notice something was missing until the last minute. Luckily, a friend had extra meds and so did the office. I only went to get it from a friend because she was closer.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
9
NPS
8
Age 36 - 38
1 IVF
Tubal Blockage
Uterine Fibroids
European
Income $0 - $49K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Successful
She [Dr. Sigal klipstein] was very welcoming and open minded. She didn't focus on my health challenges or the negatives--she made whatever came just seem like it was the next thing to do on the road to my inevitable pregnancy. She did sometimes confuse my case with others when not looking right at the chart (like when she would pop in for a quick consult at the ultrasound and would say things that didn't apply to me). She was always present and available.
I felt like there were a lot of hidden costs [at InVia Fertility Specialists] that popped up after my cycle was over--I was never warned that insurance would deny certain things if they weren't coded right. I ended up paying thousands because of the wrong codes, and the billing department is horrible. There is one person, she often isn't in the office and almost never answers the phone. They will do payment plans, but aren't very organized. The bills for cryo-storage and the fertility treatments are separate, so figuring how much you actually owe is difficult and again, the billing lady is rarely helpful as her communication skills are not the best (misunderstands questions and doesn't fully answer).
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She was very welcoming and open minded. She didn't focus on my health challenges or the negatives--she made whatever came just seem like it was the next thing to do on the road to my inevitable pregnancy. She did sometimes confuse my case with others when not looking right at the chart (like when she would pop in for a quick consult at the ultrasound and would say things that didn't apply to me). She was always present and available.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Ask lots of questions and be very up front with her.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She listened to what I had to say and she accepted my goals without adding judgement or opinion of her own. She managed my fertility issues without making me feel like I was "sick".
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
Lupron
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
There are many, I never really got to know anyone other than the ultrasound tech because the nurses rotated a lot. They were responsive on the portal, but sometimes got things mixed up, gave the wrong info, or missed giving a detail.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
You better be comfortable using the online portal--they use it for everything and the responsiveness is much worse if you try to do something by phone. Even though the nurses would get things mixed up, the flow sheets and cycle plans were very easy to follow so I never felt confused once I was in my cycle. The front desk staff was usually great, though they had some sour people. I felt like there were a lot of hidden costs that popped up after my cycle was over--I was never warned that insurance would deny certain things if they weren't coded right. I ended up paying thousands because of the wrong codes, and the billing department is horrible. There is one person, she often isn't in the office and almost never answers the phone. They will do payment plans, but aren't very organized. The bills for cryo-storage and the fertility treatments are separate, so figuring how much you actually owe is difficult and again, the billing lady is rarely helpful as her communication skills are not the best (misunderstands questions and doesn't fully answer).
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
I had insurance which was supposed to cover 90%. They "miscoded" a few of the parts of my retrieval and transfer and as a result these were not covered by insurance, even though they should have been. I ended up paying thousands and they were in no way intersted in discussing the issue. This time around I have HMO and they have been good so far at communicating with the insurance and getting things approved.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
Because of my particular family situation, she stated that she would be transferring only one embryo. I felt the same, but if I hadn't I'm sure she would have gone along with my wishes to transfer more than one.
What specific things went wrong at InVia Fertility Specialists (First Fertility Network clinic)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at InVia Fertility Specialists (First Fertility Network clinic).
They sometimes confuse you with others, give you the wrong info, or the nurse tells you something that is "SOP" but doesn't actually apply to you. These were very minor incidents, though. My biggest issue with them is their billing department.
9
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
8
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
9
Age 33 - 35
1 IUI
1 IVF
Male Factor
Uterine Fibroids
European
Income $100K - $199K
Operations
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Klipstein ensured to always deliver results directly to me (not through message or a nurse). She was kind and passionate. She always had my best interests at heart and was always completely honest with her assessments...The only issue I had is that Dr. Klipstein was not at my transfer that actually resulted in my first pregnancy (my son is now 8 months old). We are hoping the next one will be different. She was always kind and compassionate and was sure to give all information directly.
...they [InVia Fertility Specialists] went through the process and all paperwork well. I wouldn't have changed anything - except maybe helping in understanding the medication portion of the process better (i.e. how and where to get it including any discounts or coupons we should look for.)...All [nurses] were very aware and respectful of my time. They helped in any way necessary and kind in all situations. I never had an issue with a staff member or nurse.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
The only issue I had is that Dr. Klipstein was not at my transfer that actually resulted in my first pregnancy (my son is now 8 months old). We are hoping the next one will be different. She was always kind and compassionate and was sure to give all information directly.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
So much of the process is routine and does not need to see a doctor, but if you ever have questions and no answers, reach out!! Don't be afraid to reach out.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein ensured to always deliver results directly to me (not through message or a nurse). She was kind and passionate. She always had my best interests at heart and was always completely honest with her assessments.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
All were very aware and respectful of my time. They helped in any way necessary and kind in all situations. I never had an issue with a staff member or nurse.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Nothing in particular comes to mind - they went through the process and all paperwork well. I wouldn't have changed anything - except maybe helping in understanding the medication portion of the process better (i.e. how and where to get it including any discounts or coupons we should look for.)
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
Everything was ran through insurance the only out-of-pocket cost not associated with insurance was the frozen embryo storage ($1000 initial and $195 a quarter).
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 36
Diminished Ovarian Reserve
Poor Egg Quality
East Asian
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Klipstein catered to my well-being, especially in the relay of information regarding my fertility. She provided me with the utmost care and passion, and providing me with options after a explaining a series of tests that needed to be done. ... She was very caring and passionate. She showed interest in my health and met my needs and expectations as a patient. Her staff are all very friendly and shared the same goal of having their patients understand and obtain the knowledge and information needed. ...
Clinic [InVia Fertility Specialists] was very well maintained, organized and informative. It gives off a welcoming vibe upon setting foot inside. It is very well equipped. Front desk personnel does an excellent job in keeping you up to date if there is any delay in your appointment. ... Very caring, informative and want the very best of their patients.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She was very caring and passionate. She showed interest in my health and met my needs and expectations as a patient. Her staff are all very friendly and shared the same goal of having their patients understand and obtain the knowledge and information needed.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
If you have questions, do not be afraid to ask. Dr. Klipstein is very knowledgeable and informative and wants to make sure you have the information you need and want.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein catered to my well-being, especially in the relay of information regarding my fertility. She provided me with the utmost care and passion, and providing me with options after a explaining a series of tests that needed to be done.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
I only have done a consultation appointment, followed by doing blood work with the nurses.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
Very caring, informative and want the very best of their patients.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Clinic was very well maintained, organized and informative. It gives off a welcoming vibe upon setting foot inside. It is very well equipped. Front desk personnel does an excellent job in keeping you up to date if there is any delay in your appointment.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
No more than $300. This includes consultation and administering blood work
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
N/A
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Arlington Heights
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 44
Donor Eggs
Diminished Ovarian Reserve
European
Income $50K - $99K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Klipstein] got us to a point where other said it could not be done! She was realistic but also used her knowledge to get me pregnant....She placed me on a course of medication that would prepare my uterus for pregnancy. They monitored me very closely to make sure they did the transfer at the most optimal time....She was there every step of the way and helped me get through our failed transfer with a new plan of action.
I think everything about the clinic [InVia] was great. They always answered my questions, and made accommodations to help with my work schedule. I am very happy we decided to go to this clinic. They were all very caring and wait times were minimal...[nursing staff] They were wonderful. On the day we graduated they all came out to say good bye to us, which really made us feel special.... They monitored me very closely to make sure they did the transfer at the most optimal time.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She got us to a point where other said it could not be done! She was realistic but also used her knowledge to get me pregnant. I am currently 16 weeks with a little girl! She was there every step of the way and helped me get through our failed transfer with a new plan of action.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Come with questions. She is very knowledgeable and will take the time to answer them.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She was wonderful through the whole process. I have recommended her to my friends! I also plan on going back for my next pregnancy.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
She placed me on a course of medication that would prepare my uterus for pregnancy. They monitored me very closely to make sure they did the transfer at the most optimal time.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
They were wonderful. On the day we graduated they all came out to say good bye to us, which really made us feel special.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
I think everything about the clinic was great. They always answered my questions, and made accommodations to help with my work schedule. I am very happy we decided to go to this clinic. They were all very caring and wait times were minimal.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
I do not remember since it was covered by my insurance.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
I did want two embryos transferred, but after hearing the risk to the babies and myself I did agree transferring only one would be best.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2006 - 2011, Successful
NPS
10
NPS
10
Age 30 - 35
2 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She was kind, compassionate and very well informed in the field of fertility. She took her time with every step and made sure we understood everything that would be happening. She also understood the emotional side of what we were going through and made sure that we were well taken care of...Dr Klipstein was always upfront with all information. She also took time to listen to my husband and myself...the more she knows about you and your partner, the better she will be able to help you.
It was a nice facility [InVia Hoffman Estates]. Nothing fancy but it was comfortable...[Nurses] They were professional and kind. They took the time to get to know me and my story. They remembered me and I never felt like I had to keep repeating my story over and over - they just knew....The only issue was not getting results back once at a specific time. Nothing I ever thought was something to be concerned about...My employer insurance covered 100% so the costs to me were nothing
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She was kind, compassionate and very well informed in the field of fertility. She took her time with every step and made sure we understood everything that would be happening. She also understood the emotional side of what we were going through and made sure that we were well taken care of.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Don't hold back - the more she knows about you and your partner, the better she will be able to help you.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr Klipstein was always upfront with all information. She also took time to listen to my husband and myself.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
They were professional and kind. They took the time to get to know me and my story. They remembered me and I never felt like I had to keep repeating my story over and over - they just knew.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
It was a nice facility. Nothing fancy but it was comfortable.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
My employer insurance covered 100% so the costs to me were nothing
What specific things went wrong at InVia Fertility Specialists (First Fertility Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at InVia Fertility Specialists (First Fertility Network clinic).
The only issue was not getting results back once at a specific time. Nothing I ever thought was something to be concerned about.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 36
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sigal Klipstein] Always greeting me by my name...She’s very personable, gives facts and doesn’t sugar coat. Almost motherly. It isn’t hard to talk to her. Developed a plan and explained risks and benefits. Not afraid to be blunt when it’s appropriate. I’d recommend her to anyone...Don’t be afraid to ask questions
[Nurses at InVia Fertility Specialists were] Personable. Caring. Promt on answering their portal messages...Clean waiting area. They communicate well with each other as with the rest of the office staff. Accommodating to their patients because the have early office hours. Always a smile on their faces and they are kind...She’s [Dr. Klipstein] very personable, gives facts and doesn’t sugar coat. Almost motherly. It isn’t hard to talk to her. Developed a plan and explained risks and benefits. Not afraid to be blunt when it’s appropriate. I’d recommend her to anyone.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
She’s very personable, gives facts and doesn’t sugar coat. Almost motherly. It isn’t hard to talk to her. Developed a plan and explained risks and benefits. Not afraid to be blunt when it’s appropriate. I’d recommend her to anyone.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Don’t be afraid to ask questions
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Always greeting me by my name.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
I’m still in the process of treatment
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
Personable. Caring. Promt on answering their portal messages.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
Clean waiting area. They communicate well with each other as with the rest of the office staff. Accommodating to their patients because the have early office hours. Always a smile on their faces and they are kind.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
I am currently going through treatment.
Describe Sigal Klipstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at InVia Fertility Specialists (First Fertility Network clinic).
She’s said she would only transfer one and I’m ok with that
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Crystal Lake
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
10
2 IVF
Male Factor
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Klipstein was quite caring and I felt very comfortable in speaking with her about this very sensitive topic.
I also felt that the staff took the time to make sure that my husband and I understood each step fully before and thing began... and took every measure to make sure it ran as smoothly as they could make it run...
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr Klipstein was quite caring and I felt very comfortable in speaking with her about this very sensitive topic.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Make sure that you are completely honest.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
I felt that the team of professionals at the clinic took the time to get to know me and my specific situation. I was greeted warmly each time I was in the office and conversations were continued from visit to visit. I also felt that the staff took the time to make sure that my husband and I understood each step fully before and thing began. I was also impressed that they really understood the sensitive nature of the situation and took every measure to make sure it ran as smoothly as they could make it run - which is not easy when dealing with insane cycles and insane insurance companies.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
The nursing staff took every opportunity to make sure you felt comfortable. There are many awkward moments for not only the women but for the men and the nurses were very professional in those moments as to not make it worse then it already was.
10
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
0
NPS
0
Age 32 - 33
2 IVF
Endometriosis
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 3 Docs
5 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Klipstein was very kind and nice...great initial meetings...however, we rarely spoke with her...had great results from the egg retrieval process...were given shoulder shrugs when we went several rounds and nothing took...I was a number and a shoulder shrug...
I did not find the level of care I believe women deserve at Invia...I was a number and a shoulder shrug...clinic itself was fine. Clean and organized. The other doctors in the practice did not seem particularly nice or caring...I had different doctors do my retrievals and transfers
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
I'm writing this in hopes someone in a similar situation sees this. To be honest, we didn't know what to expect from IVF so at the time we kept on listening to Dr Klipstein and her other fellow Doctors. We were diagnosed with unexplained infertility, never had anything flag and had great results from the egg retrieval process. We were given shoulder shrugs when we went several rounds and nothing took. We did genetic testing and ERA and everything looked fine, we did two other rounds and heard things like "well maybe you have endometriosis" and/or "maybe we start talking about surrogacy." I ended up opting for a Laparoscopy and they did indeed find some mild endometriosis, but said it was nothing that would prevent implantation. We ended up moving out of state and we were so defeated. A year later, a friend started going through IVF with a different clinic and asked me all these questions I didn't know the answers to because no one had explained anything to me about our protocol or process. It made me realize how in the dark we were and just doing what Invia told us to do (round after round). I ended up going to the same clinic as her (although in a different state). They were kind and caring, listened to me and explained all the tests they wanted to run before we just started doing more rounds. They saw me as a person. Turns out I had an infection (endometritis) that was cured with two weeks of antibiotics. Our first round with the new clinic resulted in pregnancy (currently 27 weeks with twins). It's hard not to say "what if," but I did not find the level of care I believe women deserve at Invia. I was a number and a shoulder shrug. Advocate for yourself and trust your gut! I truly wish we would have started our IVF journey elsewhere.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Advocate for yourself, ask questions and don't settle.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein was very kind and nice. We had great initial meetings with her. During the process, however, we rarely spoke with her. Our IVF nurse consultations were fast and confusing. Not a lot of information was given to us and it seemed like they expected us to know how to go through this process even though it was our first time. Our first failed round of IVF was a general portal message "sorry it didn't work," we never got a call until I explained how hurtful that was. This continued on for several rounds.
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
The nursing staff was nice. They changed quite a bit, but were always nice and never had an issue.
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
The clinic itself was fine. Clean and organized. The other doctors in the practice did not seem particularly nice or caring (even less so than Dr. Klipstein). I had different doctors do my retrievals and transfers.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
I was lucky that most of my care was covered by my insurance.
0
Doctor
Sigal Klipstein
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Hoffman Estates
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
5
NPS
2
1 IVF
Ashkenazi Jewish
Income $100K - $199K
1st of 3 Docs
6 IVF With Other Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Klipstein was very honest and very kind. I met with her a bunch of times and every time she seemed to be very knowledgable. Her staff was kind as well and the clinic ran pretty smoothly. I think Dr. Klipstein is a good doctor, I just didn't like that there weren't as many phone calls with instructions as other places have in place.
I'm sure they [nurses of InVia Fertility Specialists] were good communicators, I just didn't like that it was through a portal and more mechanical and not human...It was good that there weren't a lot of people waiting in the waiting room. I didn't feel like just a number. It was easy to get an appointment and for the most part the clinic is well-run. Weakness, less portal info and more calling the patient.
How was your experience with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein was very honest and very kind. I met with her a bunch of times and every time she seemed to be very knowledgable. Her staff was kind as well and the clinic ran pretty smoothly. I think Dr. Klipstein is a good doctor, I just didn't like that there weren't as many phone calls with instructions as other places have in place.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Make sure that they have better communication than they did in 2014 throughout the retrieval time period.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic)?
Dr. Klipstein is very personable.
Describe the protocols Sigal Klipstein used in your cycles at InVia Fertility Specialists (First Fertility Network clinic) and their degree of success.
I don't remember
Describe your experience with the nursing staff at InVia Fertility Specialists (First Fertility Network clinic).
I realized that I clicked on "absolutely" for good communication... but I meant to make it less than that- ha! I'm sure they were good communicators, I just didn't like that it was through a portal and more mechanical and not human. I do seem to remember that the nurses were all very nice when I'd go in for monitoring!
Describe your experience with InVia Fertility Specialists (First Fertility Network clinic).
It was good that there weren't a lot of people waiting in the waiting room. I didn't feel like just a number. It was easy to get an appointment and for the most part the clinic is well-run. Weakness, less portal info and more calling the patient.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists (First Fertility Network clinic).
I think the retrieval was about $23/$30,000?
5
Doctor
Sigal Klipstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
2
Clinic
InVia Fertility Specialists (First Fertility Network clinic)
Northbrook
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5

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