Rated 9.5
Strongly recommend: 100%9.5
100% strongly recommend
3 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Alabama—Birmingham
Residency
Baylor
Fellowship
Duke

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Stephanie Smeltzer works at

ACRM (CCRM Fertility Network Clinic)
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 15%8.4

Explore Clinic
Atlanta Perimeter
5909 Peachtree Dunwoody Rd Ste 600
Atlanta, GA 30328
Marietta
711 Canton Rd, Ste 410
Marietta, GA 30060
Atlanta Buckhead
1800 Howell Mill Road, Ste 675
Atlanta, GA 30318
Show 1 more

3 patient reviews

2021 - 2022, Successful
NPS
10
NPS
6
Age 31 - 32
1 IVF
European
Income $50K - $99K
Teacher
2nd of 2 Docs
5 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr. Smeltzer was always very informative and helpful...was transferred over to her service when my original doctor retired...She never pushed us into anything...explained steps and details until I felt like I had a good grasp on the situation...only downfall is that I did not see her in the office very often.
Since the doctors rotate around at ACRM you never really knew which doctor you were seeing when you went for an appointment...you do not go onto a long waiting list to be seen...did have several problems with the billing department...No one will answer the phone and when you send an email it sometimes takes weeks to get an answers
How was your experience with Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Dr. Smeltzer was always very informative and helpful. I was transferred over to her service when my original doctor retired. When we had a failed FET she set up a call to talk about what she thought may have happened and asked if we wanted to take any next steps. She never pushed us into anything and she explained steps and details until I felt like I had a good grasp on the situation. The only downfall is that I did not see her in the office very often. Since the doctors rotate around at ACRM you never really knew which doctor you were seeing when you went for an appointment.
During treatment, were you treated like a number or a human with Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Dr. Smelzter has always been kind and caring. I don't think that feeling like a number has ever been due to her care, more so the practice. ACRM has several doctors that rotate through and you rarely ever see the same doctor twice in a row. That is the part that made me feel like more of a number because you don't get to know your doctor as well and they don't get to know you.
Describe your experience with the nursing staff at ACRM (CCRM Fertility Network Clinic).
The nursing staff changed a lot so I never felt like I saw the same nurse twice. I know that with my previous doctor there was a primary nurse and I knew she was the one to contact with Dr. Smelzter it was a care team so while it was one email that I would typically communicate with it felt like it was not always the same person. Any time I did reach out with a question thought the nursing staff was always helpful in answering me.
Describe your experience with ACRM (CCRM Fertility Network Clinic).
The strengths are that with several doctors rotating in and out your appointments are efficient and you do not go onto a long waiting list to be seen. It does make it a bit confusing though because sometimes one doctor has one opinion and another has a slightly different one. We did have several problems with the billing department. No one will answer the phone and when you send an email it sometimes takes weeks to get an answers. We had to go through the office manager at one point just to get someone to call us back.
What specific things went wrong at ACRM (CCRM Fertility Network Clinic)?
  • Failed to call with results
Describe the specific things that went wrong at ACRM (CCRM Fertility Network Clinic).
There was just one incident where I had blood work done and it was to determine if I could begin my protocol that night or not. We were always told that we would receive communication by 5pm, but that night by 6pm I had not heard from anyone. We wound up calling the on-call numbers and got a call back shortly afterwards but it was a very nerve-wracking experience when you are supposed to start protocol at 7pm and you're not sure what to do at 6:30pm.
10
Doctor
Stephanie Smeltzer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
ACRM (CCRM Fertility Network Clinic)
Atlanta Perimeter
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 42 - 43
1 IVF
Black or African-American
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Smeltzer was very professional, empathetic, and provided great realistic feedback. She was listened to our concerns and explain the process in a way that was understandable. My experience with Dr. Smeltzer was excellent and I would recommend any other person who is interested in IVF to go to this practice
Strengths [of ACRM]: wait less than 15 mins to be seen. Staff attitude was pleasant. The facility extremely clean and sterile. Check in via cellphone. Safety was at the top of their list. No weakness I could gather regarding my experience with the practice...Nursing staff was very pleasant and kind. The nurses answered all questions. Also, their response time to question via email was very quick
How was your experience with Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Dr. Smeltzer was very professional, empathetic, and provided great realistic feedback. She was listened to our concerns and explain the process in a way that was understandable. My experience with Dr. Smeltzer was excellent and I would recommend any other person who is interested in IVF to go to this practice.
What's one piece of advice would you give a prospective patient of Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Every person’s IVF journey is different; avoid comparing your journey with others currently in IVF or who had IVF in the past.
During treatment, were you treated like a number or a human with Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Stephanie was very professional, honest, empathetic, and realistic about the process. She was a great listener and provided excellent clinical feedback to assist me and my partner.
Describe your experience with the nursing staff at ACRM (CCRM Fertility Network Clinic).
Nursing staff was very pleasant and kind. The nurses answered all questions. Also, their response time to question via email was very quick.
Describe your experience with ACRM (CCRM Fertility Network Clinic).
Strengths: wait less than 15 mins to be seen. Staff attitude was pleasant. The facility extremely clean and sterile. Check in via cellphone. Safety was at the top of their list. No weakness I could gather regarding my experience with the practice.
Describe the costs associated with your care under Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic).
The cost for the entire IVF process about what it typically would be for most centers; it can be expensive.
10
Doctor
Stephanie Smeltzer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM (CCRM Fertility Network Clinic)
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
9
NPS
10
Age 35
1 IVF
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Smeltzer uses the latest research to make science informed decisions about your care. She is extremely knowledgeable and caring. I can’t say enough good things about our experience with her and her team...uses research to make decisions. I found her trustworthy. She said it was time to try IVF, and I was relieved she said that after our last doctor didn’t even think we needed help...
Nursing staff is great at ACRM because they are extremely responsive if you send an email, and if you prefer to talk on the phone, they make time to call you pretty quickly...Conveniently located near the highway in Atlanta, and they have free parking that’s covered, which is nice! The entire staff is just wonderful; friendly, compassionate, and knowledgeable....
How was your experience with Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Dr. Smeltzer uses the latest research to make science informed decisions about your care. She is extremely knowledgeable and caring. I can’t say enough good things about our experience with her and her team.
What's one piece of advice would you give a prospective patient of Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
Trust her!
During treatment, were you treated like a number or a human with Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic)?
My husband and I were so pleased with our care at ACRM and with Dr. Smeltzer. We would highly recommend. They respond to questions promptly, provide an explanation if you ask for more details, and are all very friendly.
Describe the protocols Stephanie Smeltzer used in your cycles at ACRM (CCRM Fertility Network Clinic) and their degree of success.
We have a possible blocked left tube (for me) and had 3 failed IUI’s. After trying for over a year on our own and trying medicated cycles with IUI, we had a consultation with ACRM, and I really just initially chose Dr. Smeltzer based on soonest available appointment. I like that she is young and uses research to make decisions. I found her trustworthy. She said it was time to try IVF, and I was relieved she said that after our last doctor didn’t even think we needed help.
Describe your experience with the nursing staff at ACRM (CCRM Fertility Network Clinic).
Nursing staff is great at ACRM because they are extremely responsive if you send an email, and if you prefer to talk on the phone, they make time to call you pretty quickly.
Describe your experience with ACRM (CCRM Fertility Network Clinic).
I was very pleased with ACRM. Conveniently located near the highway in Atlanta, and they have free parking that’s covered, which is nice! The entire staff is just wonderful; friendly, compassionate, and knowledgeable.
Describe the costs associated with your care under Stephanie Smeltzer at ACRM (CCRM Fertility Network Clinic).
The costs were of course expensive because it’s IVF. We were lucky to be in a position to pay those expenses as they came.
9
Doctor
Stephanie Smeltzer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
ACRM (CCRM Fertility Network Clinic)
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5