Rated 6.4
Strongly recommend: 41%Neutral: 14%Don't recommend: 45%6.4
41% strongly recommend
49 reviews
Humanity
6.2
6.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.5
6.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Emory
Residency
U of Pennsylvania
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Steven Spandorfer works in 1 office at

Weill Cornell Medical College
Rated 8.9
Strongly recommend: 77%Neutral: 12%Don't recommend: 11%8.9

Explore Clinic
Upper East Side, Main Office
1305 York Avenue
New York, NY 10021

49 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Unsuccessful
NPS
0
NPS
7
Age 34 - 35
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Graphic Designer
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Spandorfer didn’t know my name after almost a year under his care...is cold, arrogant, dismissive, and sometimes downright cruel...when I called him to go over the results, he cut me off and said, again, “we’re not doing that,” and hung up the phone on me...he didn’t perform any of my 4 IUIs, my egg retrieval, or any of my 3 transfers
[At Weill Cornell Medical College] I’ve had multiple instances of the nursing team not sending paperwork when I was told they would...phlebotomists...got me through everything and provided the care and compassion I needed...rarely see the same doctor twice
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I would not wish this man on my worst enemy. He is cold, arrogant, dismissive, and sometimes downright cruel. I was under his care for 9 months and was more traumatized by his treatment of me than by my 3 failed embryo transfers. After my first transfer failed, I told him about my history of inflammation and asked about an autoimmune protocol. He scoffed and said, “we’re not doing that.” End of discussion. I told him I wanted my embryos PGT-A tested, and he told me it was a “waste of time.” I pushed and got them tested anyway, and when I called him to go over the results, he cut me off and said, again, “we’re not doing that,” and hung up the phone on me. When I was confused and disappointed about my egg retrieval results (because he did not explain them to me,) he responded by saying, “if you’re going to complain, do it to someone with a more sympathetic ear than me.” I cried on the exam table after he left. I cried leaving his office often. After my second transfer ended in a chemical, he didn’t get in touch with me for days. When he finally did, he said “so, what do you wanna do now? Same protocol again?” He was asking ME! Then he didn’t even remember the protocol we agreed on the next time he saw me. Speaking of seeing me, he didn’t perform any of my 4 IUIs, my egg retrieval, or any of my 3 transfers. I could easily go over a month without seeing him or speaking to him while under his care. Many doctors at Weill Cornell provide their patients with ways to contact them directly— not Dr. Spandorfer. He makes it very clear he does not want to speak to you. The only way to contact him is to leave a message with the nursing team requesting a call back, which he would sometimes take days to answer, or not answer at all. He did the same transfer protocol with me 3 times in a row and never did additional testing. Failure after failure and he made no adjustments or did any investigating. During my last consult with him before changing doctors, I broke down and asked him what was wrong with me. He shrugged and said, “I’m diagnosing you as unlucky.” Please. See anyone else other than this man.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
See somebody else. Please. There are so many wonderful REs at Weill Cornell, do not endure this awful man on top of the trauma of IVF itself.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer didn’t know my name after almost a year under his care. Though retrievals, failed transfers, surgeries. During my last cycle with him, a nurse told me she had told him “(my name) is in this exam room,” and he responded, “who?” This was for a scheduled appointment. I had 3 failed transfers with him, and for the second 2, couldn’t get in touch with him for days afterwards to go over next steps. I felt completely dehumanized.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
Transfer number 1 was a fresh 5 day transfer. I was on estrogen patches and progesterone in oil. The rationale was “this is the standard first transfer protocol for everyone.” It failed. Transfer number 2 was unmedicated, with just progesterone pessaries after transfer. Rationale was “you ovulate on your own, why not?” It ended in a chemical. Transfer number 3 was the exact same protocol as number 2. There was no rationale, as he left it “up to me” to decide. It failed. That was my last euploid embryo, and after not getting a call back from him for 2 days after the failure, I switched doctors.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Shayla and Vickie)
Shayla and Vickie were fine. I didn’t develop a report with either of them and only met Shayla in person once or twice. Never met Vickie. That being said, the phlebotomists at Weill Cornell are everything to me. Rosie, Pilar, Jessica, and there’s more whose names escape me. They got me through everything and provided the care and compassion I needed. I’m so lucky I get to still see them with my new doctor. They’re angels.
Describe your experience with Weill Cornell Medical College.
It’s a big ol’ factory clinic in Manhattan, so it’s as you’d expect. I rarely see the same doctor twice. It’s always someone new and random doing my monitoring or IUIs or transfers. Then again, that’s really on Spandorfer too to some extent. My new doctor made sure to be the one to do my first transfer himself. Still, unless you’re extroverted and make friends with the staff, you’re just a face in a sea of faces.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
You show up and sit around until someone calls your name. I’ve waited anywhere from 5 minutes to a hour. I work for myself and make my own schedule, I genuinely don’t think I could have used this clinic otherwise.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
$25k for retrieval and genetic testing. Around $4500 for each transfer. Hundreds of dollars in medications if you don’t get pre-approval
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He did not care either way. Left it up to me.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
Describe the specific things that went wrong at Weill Cornell Medical College.
I’ve had multiple instances of the nursing team not sending paperwork when I was told they would. In one instance, it delayed my embryos being PGT-A tested for 2 weeks, which almost caused me to miss my transfer window. A very stressful situation that was on me to manage. One of my euploid embryos also didn’t survive the thaw. Obviously I’ll never know if that was a lab error, but I’m so burned by this experience that I can’t be sure.
0
Doctor
Steven Spandorfer
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
6
NPS
6
Age 33
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $500K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Spandorfer was pleasant during our consult and took an extensive history for both my partner and I. He acknowledged the emotional toll infertility takes on a woman and highlighted the psychological/counseling resources that are available at the clinic....looking back I feel that Dr. Spandorfer could have been more specific and blunt about my chances of success doing IVF and using my own eggs. At no point would he give us an estimated chance at success given my young age and diagnosis.
This [Weill Cornell] is an extremely busy practice and while it is run as efficiently as possible, I found the experience to lack personal attention. The front desk employees are not overly friendly. The doctors handing ultrasounds for follicle growth always seemed to be in a rush and I would need to ask questions quickly to get an answer before they left the room for the next patient. I never had a dedicated nurse assigned to my case while I was a patient.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer was pleasant during our consult and took an extensive history for both my partner and I. He acknowledged the emotional toll infertility takes on a woman and highlighted the psychological/counseling resources that are available at the clinic. While I had a basic understanding of my diagnosis from doing research on my own prior to my first consult (my OBGYN had completed basic hormone level testing which indicated severe diminished ovarian reserve and high FSH and referred me to the clinic), looking back I feel that Dr. Spandorfer could have been more specific and blunt about my chances of success doing IVF and using my own eggs. At no point would he give us an estimated chance at success given my young age and diagnosis. He explained that while I would likely only produce 2-4 eggs per retrieval, there was a good chance that due to my young age, there was a chance I could produce a good quality egg within that cycle. As we progressed with treatment and moved on to second and third rounds of IVF, I often found that he would present options (ex: medication protocols) and I would be left to make the decision on which path to choose. I would have preferred the doctor to have more conviction and state "we should go with XX option given this will give you your best shot". I received a lot of "well we just don't know..." in my time with this doctor.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Be your own advocate. Do your research and be well prepared for your consult and appointments. You will need to speak up for yourself and not be afraid to ask questions about your plan of treatment.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
This is an extremely busy practice and while it is run as efficiently as possible, I found the experience to lack personal attention. The front desk employees are not overly friendly. The doctors handing ultrasounds for follicle growth always seemed to be in a rush and I would need to ask questions quickly to get an answer before they left the room for the next patient. I never had a dedicated nurse assigned to my case while I was a patient. Every call would be from a different individual which made it difficult if I had questions on my treatment....there was no consistency. For my egg retrieval and transfer at the hospital, it was one big waiting game. The room was full of patients and you were filed into the operating room one after the next. The process was quite long and there was a lot of down time while waiting your turn.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
Cycle 1: estrogen priming/antagonist protocol- 300 units Gonal F and 150 units Menopur; eggs retrieved: 3 Cycle 2: low dose medication protcol with clomid-> (150 units Gonal F and 75 units Menopur; meds were eventually bumped up due to lack of response) we tried this approach given my body will never produce a large amount of follicles and I had been told by other parties that this is a good approach for poor responders/diminished ovarian reserve patients. This protocol unfortunately did not work at all and I was left stimming for approx. 18 days without any follicles growing past 10mm and cycle was then cancelled. Cycle 3: returned to original protocol- estrogen priming/antagonist protocol- 300 units Gonal F and 150 units Menopur; eggs retrieved: 1
Describe your experience with the nursing staff at Weill Cornell Medical College.
This is an area that could be greatly improved upon. There should be consistency in the person you speak to during an IVF cycle. I felt like I needed to give color on my case or background information given I was always speaking to a new person. For my first failed transfer, the lack of compassion I received from the nurse who called to tell me my test was negative was very upsetting. There was no emotion or feeling of empathy as she spoke to me and the call last all of 2 minutes. At times nurses had attitudes and made you feel like you were bothering them if you called with a question. You would always have to leave a voicemail and someone would eventually call you back.
Describe your experience with Weill Cornell Medical College.
The reputation for this clinic is extremely strong in the NYC area. I know many people who have gone to this clinic and had success. I feel like if you have a more common issue or case and can follow standard protocols, you'll be good. The lab is also supposed to have a great reputation and rates of success. I felt like everyone was competent and I was in good hands but often felt like I was being shuffled along due to the amount of patients.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
The clinic has the flow down for monitoring appointments and is run efficiently however, there can be long waits due to the number of patients if you decide to go at "peak time". It is best to go when monitoring hours open or if it works for you, to their Tribeca office.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
From what I recall, an IVF cycle with ICSI was approximately $20K.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
For my first transfer, we transferred two embryos. The doctor gave me the choice if I wanted to transfer 1 or 2 embryos. He and the doctor performing the embryo transfer explained that there was an increased chance of twins by transferring 2 embryos.
6
Doctor
Steven Spandorfer
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2024, Successful
NPS
10
NPS
10
Age 36
1 IUI
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Steven Spandorfer] is so thorough, thoughtful, caring and meticulous with his diagnosis and treatment...His clinical knowledge was unparalleled. I saw him at all of my appointments and he always remembered who I was and I never felt like a number...He is very straightforward and to the point but does it in a caring way
[Weill Cornell Medical College] is very well run. The staff are very friendly and accommodating. I felt that at each appointment they also remembered who I was and were understanding of my needs...2 nurses that worked with me were fantastic. They were always prompt to call me and answered any and all questions I had
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
We came to Dr. Spandorfer after seeing another REI in the NYC area for a second opinion. Dr. Spandorfer who is truly the best. My husband and I were referred to Dr. Spandorfer from a few different friends who love him. He is so thorough, thoughtful, caring and meticulous with his diagnosis and treatment. After not being able to be told what was causing my symptoms by the first REI Dr. Spandorfer figured it out at my first appointment. There were a few reviews I had read prior to seeing him that made me unsure but from the first visit we were very impressed by him. His clinical knowledge was unparalleled. I saw him at all of my appointments and he always remembered who I was and I never felt like a number. He is very straightforward and to the point but does it in a caring way. We could not recommend him more.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Go in knowing that he might not be the most warm and fuzzy physician but he truly cares and is a great clinician.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
At every visit I saw Dr. Spandorfer and he always remembered who I was. He remembered the treatment we were doing and what happened at our previous appointment. Visits were quick but also thorough. If I ever had any questions he always took the time to answer them.
Describe your experience with your nurse at Weill Cornell Medical College.
The 2 nurses that worked with me were fantastic. They were always prompt to call me and answered any and all questions I had. They also always remembered me and my care.
Describe your experience with Weill Cornell Medical College.
The clinic is very well run. The staff are very friendly and accommodating. I felt that at each appointment they also remembered who I was and were understanding of my needs. My husband and I were very pleased and happy with the care. I had previously been at another fertility clinic in NYC and I always felt like a number. The staff at the other clinic were not especially friendly or nice but my experience at Cornell was very different.
10
Doctor
Steven Spandorfer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
5
NPS
8
Age 42 - 44
1 IVF
Donor Eggs
Unexplained
European
Income $200K - $499K
1st of 4 Docs
4 IUI With Other Docs
6 IVF With Other Docs
Doesn't Recommend
Neutral
Successful
Dr. Spandorfer is a very experienced doctor and I did feel like he was attentive, but only sometimes. He did not always provide more details about a cycle or about reasons why a cycle did not work, and I ended up having to do a lot of work on my own to get my questions answered or explore other routes of what could be done differently...He could have let us know or recommend beforehand to have frozen sperm, just in case, but he didn't acknowledge how this was overlooked. Because of this, it had a big impact on the result of that cycle which was not successful.
Weill Cornell is a very large clinic with a big patient volume, and it's easy to feel like a number. The Brooklyn office location is more intimate and less busy. Overall Weill Cornell is an excellent clinic and they do provide great care...All the nurses were amazing and were the ones to show me the most compassion. They were also very responsive to answer my questions...Dr. Spandorfer is a very experienced doctor and I did feel like he was attentive, but only sometimes. He did not always provide more details about a cycle or about reasons why a cycle did not work, and I ended up having to do a lot of work on my own to get my questions answered or explore other routes of what could be done differently.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer has many years of experience and can be compassionate and has some good humor, but only at times. He didn't consistently educate or inform me all the details of an IVF cycle (i.e. medication protocols), and we were not prepared with having frozen sperm in storage when my partner was not able to provide a sample on the day of my retrieval. He could have let us know or recommend beforehand to have frozen sperm, just in case, but he didn't acknowledge how this was overlooked. Because of this, it had a big impact on the result of that cycle which was not successful.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Try to ask as many questions as possible so that the process is as clear as possible and that nothing gets overlooked. If he answers questions vaguely, dismissively, or non-compassionately, I would move on and see a different doctor in the practice.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer is a very experienced doctor and I did feel like he was attentive, but only sometimes. He did not always provide more details about a cycle or about reasons why a cycle did not work, and I ended up having to do a lot of work on my own to get my questions answered or explore other routes of what could be done differently.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
He did not describe his rationale for which protocol he was using other than to try to stimulate as many eggs as possible. Unfortunately I did not produce many eggs for that cycle and non of them fertilized. I then decided to go to a different clinic to try a different approach and because I had exhausted all of my insurance coverage for fertility treatments at that point. I have since moved on and used donor eggs, which I am currently pregnant!
Describe your experience with the nursing staff at Weill Cornell Medical College.
All the nurses were amazing and were the ones to show me the most compassion. They were also very responsive to answer my questions.
Describe your experience with Weill Cornell Medical College.
Weill Cornell is a very large clinic with a big patient volume, and it's easy to feel like a number. The Brooklyn office location is more intimate and less busy. Overall Weill Cornell is an excellent clinic and they do provide great care.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
Everything was mostly covered by my health insurance, aside from co-pays and co-insurance costs.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He was willing to do a multiple embryo transfer, which was part of the original plan, but we didn't make it that far since none of the eggs that were retrieved were mature enough to fertilize.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Weill Cornell Medical College.
We were not informed that we could have frozen sperm as a back-method to use to help fertilize the retrieved eggs. Also, I found out later from a different clinic and doctor about a specific chromosome test, where I tested positive as a carrier for a specific chromosomal issue that is critical information to have had to help inform me of my options and next steps to take after a failed cycle.
5
Doctor
Steven Spandorfer
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2020, Successful
NPS
9
NPS
9
Age 31
1 IVF
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Spandorfer is a seasoned IVF doctor. He is very knowledgeable in the space and will answer all of your questions along the way but make sure you come prepared to ask them...Also know that he’s not the fuzzy warm doctor some patients enjoy, he will be very straight forward with you but know that his goal is always to help you achieve a successful cycle.
The clinic is very organized and efficient which could sometimes result in patients feeling like a number however I personally did not experience that. Monitoring hours are early in the morning and I never had to wait for than 10 minutes to see a nurse. Appointments with the doctor were always very prompt and on time as well. Biggest con is the area or the clinic, if you’re driving to the clinic like my husband and I were note that it is in a very busy area in Manhattan. Parking was not readily available at peak hours.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer is a seasoned IVF doctor. He is very knowledgeable in the space and will answer all of your questions along the way but make sure you come prepared to ask them! After my failed transfer I saw him every single time during my second cycle and he made sure to schedule my transfer during his shift. He is very straight forward which I valued and will guide you along the way to make the best decisions throughout your IVF journey.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Have a list of questions ready. There are so many steps along the way so make sure you take the time to research the process and bring up any questions to him during your appointments. Also know that he’s not the fuzzy warm doctor some patients enjoy, he will be very straight forward with you but know that his goal is always to help you achieve a successful cycle.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
The clinic is very busy with a lot of patients on a daily basis, it is very easy too feel as if appointments are rushed however know that the clinic is a well oiled machine. They know exactly what they are doing. Trust the process.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
After finding out that I had a blocked Fallopian tube, Dr.Spandorfer suggested that I have it removed prior to starting a cycle to increase my changes of having a successful transfer. After the removal we moved on to ovarian stimulation and egg retrieval. My protocol was pretty standard if I remember correctly. We transferred 1x embryo during each transfer.
Describe your experience with the nursing staff at Weill Cornell Medical College.
The nursing staff was excellent. Even though you weren’t assigned one specific nurse during the course of your treatment you were always in contact with someone from his nursing team. They were prompt in sharing blood test results, medication doses and next steps.
Describe your experience with Weill Cornell Medical College.
The clinic is very organized and efficient which could sometimes result in patients feeling like a number however I personally did not experience that. Monitoring hours are early in the morning and I never had to wait for than 10 minutes to see a nurse. Appointments with the doctor were always very prompt and on time as well. Biggest con is the area or the clinic, if you’re driving to the clinic like my husband and I were note that it is in a very busy area in Manhattan. Parking was not readily available at peak hours.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
I’m not sure as our cycles were covered by insurance.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He was open to us making that decision and was perfectly fine with a single vs. double embryo transfer.
9
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
9
NPS
10
Age 38 - 39
1 IUI
1 IVF
Latinx
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I saw Dr. Spandorfer over the course of several months and always felt like I was in very good care with him. He performed two surgeries on me (hysteroscopy & a D&C) and both were seamless with no complications. I also went through two attempts at pregnancy (1 natural IUI and 1 FET) and both resulted in a pregnancy. The IUI ended in a miscarriage and that was because the embryo had abnormal chromosomes (he performed a D&C to remove the embryo and it was tested). I also went through 1 IVF cycle with him and had the embryos tested, and transferred 1 embryo which resulted in pregnancy.
While Weill Cornell is an extremely busy practice, I appreciated the efficiency of my appointments, where I was usually in and out pretty quickly. While the nurses didn't know me personally (they see a TON of patients daily), they were always friendly and warm. I realized I was a "number" but was totally OK with that because I trusted the care of the team and always felt like I was in good hands...For daily monitoring the nurses were friendly and efficient. For my surgeries, the nursing team was extremely warm and compassionate. For IVF specifically, the nurses were warm, knowledgeable, always answered any questions and called me back promptly.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I saw Dr. Spandorfer over the course of several months and always felt like I was in very good care with him. He performed two surgeries on me (hysteroscopy & a D&C) and both were seamless with no complications. I also went through two attempts at pregnancy (1 natural IUI and 1 FET) and both resulted in a pregnancy. The IUI ended in a miscarriage and that was because the embryo had abnormal chromosomes (he performed a D&C to remove the embryo and it was tested). I also went through 1 IVF cycle with him and had the embryos tested, and transferred 1 embryo which resulted in pregnancy. Overall, I found Dr. Spandorfer to be extremely knowledgeable, friendly enough, and always made time to answer any questions I had. I always felt comfortable during all my appointments, procedures, and surgeries. When I experienced the miscarriage he expressed genuine compassion. In terms of his style and demeanor, he isn't the type to talk forever and hold your hand. You definitely need to come with the questions you have because he isn't one to divulge or give you too much info unless it's absolutely necessary. You need to be prepared with what you want to know and get clarity on - and ask! Once you do he will give you the information. He is friendly and tried to keep things light - usually cracking a light joke which I found helpful during a process that can be so intense and grueling. I would highly recommend him to anyone who wants an experienced, skilled doctor and doesn't mind that he isn't your best friend during the process.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Come prepared with your questions and ask! I found him to not say too much - only the basics are necessary info - for anything else you need to ask him.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
While Weill Cornell is an extremely busy practice, I appreciated the efficiency of my appointments, where I was usually in and out pretty quickly. While the nurses didn't know me personally (they see a TON of patients daily), they were always friendly and warm. I realized I was a "number" but was totally OK with that because I trusted the care of the team and always felt like I was in good hands.
Describe your experience with the nursing staff at Weill Cornell Medical College.
For daily monitoring the nurses were friendly and efficient. For my surgeries, the nursing team was extremely warm and compassionate. For IVF specifically, the nurses were warm, knowledgeable, always answered any questions and called me back promptly.
Describe your experience with Weill Cornell Medical College.
The clinic is definitely a well-run factory but I really loved that. It was super efficient and I appreciated how they were able to see so many patients on a daily basis. It's definitely a great choice for anyone who appreciates efficiency and doesn't necessarily need too much hand-holding.
9
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 36
1 IUI
Unexplained
European
Income $200K - $499K
Marketer or PR
3rd of 3 Docs
5 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Spandorfer initially was kind, extremely confident and really seem to know what he was talking about and the direction he wanted to go with my treatment. But when my first IVF with him failed he was a very different person. He was snappy and rude and unwilling to explain things to me especially when the second and different protocol didn't go well at all.
The office [Weill Cornell] could use updating and the front desk could you a little training in how to treat patients. The nurses are so kind and helpful, but the drs all think they are gods and are mostly men. Go to another clinic. ... He really determines that [eSet] based on how many children you want to have and how the process is going once the embryos start growing. He is not opposed to multiple embryo transfer.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
When I initially saw him for our consultation, he seemed to really know what he was doing and genuinely seemed to care about his patients. I felt like I would be in good hands with him. I was wrong. After my first IVF failed with him he became a different person. Perhaps he thought I was a lost cause. He was distant, snappy and often rude, especially when things went even worse with his new protocol for the 2nd round. He never even followed up with me after. He needs to retire. He is a rude, grumpy old man who could really careless about the patients he thinks won't up his numbers.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
See someone else.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
Dr Spandorfer initially was kind, extremely confident and really seem to know what he was talking about and the direction he wanted to go with my treatment. But when my first IVF with him failed he was a very different person. He was snappy and rude and unwilling to explain things to me especially when the second and different protocol didn't go well at all.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
First we did the antagonist protocol with estrogen priming. 150 menopur with 300 gonal-f then added antagonist. When that didn't work we did micro-flaire. Hi rationale was these are the most commonly used protocols. He did not tailor things to me AT ALL.
Describe your experience with the nursing staff at Weill Cornell Medical College.
His nurses are all great. Its a shame he doesn't act more like them. They are kind, caring and very thorough. They always take the time to walk you through everything. Lots of handholding with them.
Describe your experience with Weill Cornell Medical College.
The office could use updating and the front desk could you a little training in how to treat patients. The nurses are so kind and helpful, but the drs all think they are gods and are mostly men. Go to another clinic.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
20k for each IVF cycle
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He really determines that based on how many children you want to have and how the process is going once the embryos start growing. He is not opposed to multiple embryo transfer.
0
Doctor
Steven Spandorfer
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
4 of 5
0
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 34 - 35
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Lawyer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I can understand that someone going to him [Spandorfer] might feel like a number if everything looks normal and you proceed through monitoring to egg retrieval on a normal schedule. Unfortunately, I did not respond to injections and so I received personal attention from the doctor. He was very responsive by phone and then we scheduled an appointment to discuss an alternate protocol for when I try again. He took the time to answer my questions and hear my frustrations and we're moving on together. I'm still happy with his care.
Totally professional operation [Weill Cornell], you'll be in and out in no time during monitoring, I found everyone to be very positive and friendly. I can see why people may feel like they're a number but I count the efficiently as an absolute plus on a busy weekday morning. Facilities are great as well.... Expensive but what I had not spent was promptly refunded when I had to cancel my egg retrieval.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
He's very straightforward and has a good, dry sense of humor. I'm not someone who needs a lot of coddling but when I had to cancel my egg retrieval due to low response, he was sympathetic and understanding without sugar coating things for me. I really appreciate that quality.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
You may not get a lot of time with him so come prepared and don't be afraid to answer questions.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
I can understand that someone going to him might feel like a number if everything looks normal and you proceed through monitoring to egg retrieval on a normal schedule. Unfortunately, I did not respond to injections and so I received personal attention from the doctor. He was very responsive by phone and then we scheduled an appointment to discuss an alternate protocol for when I try again. He took the time to answer my questions and hear my frustrations and we're moving on together. I'm still happy with his care.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
I was initially on a very standard protocol, albeit at the highest doses of menopur and gonal-f. I will be on a new protocol with twice daily injections (still at max dose), micro dose lupron, and estrogen priming the second time around.
Describe your experience with the nursing staff at Weill Cornell Medical College.
I had limited interaction but they seemed well informed about my situation and the next steps the doctor wanted to take.
Describe your experience with Weill Cornell Medical College.
Totally professional operation, you'll be in and out in no time during monitoring, I found everyone to be very positive and friendly. I can see why people may feel like they're a number but I count the efficiently as an absolute plus on a busy weekday morning. Facilities are great as well.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
Expensive but what I had not spent was promptly refunded when I had to cancel my egg retrieval.
8
Doctor
Steven Spandorfer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
Entrepreneur
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Spandorfer isn't going to be your best friend; he won't give you his cell phone number or a personal email address, and you will likely only interact with him during your appointments...but he was certainly very personal during appointments, reviews all details before a visit so he seemed up to date on my personal situation, and was always optimistic and compassionate during what is undoubtedly a very hormonal and difficult experience...
[Weill Cornell Medical College] is a factory. And it's really big. The waiting room is like a football field, and it's always packed (after covid things might be different). The wait times are super long, so prepare accordingly. Also, nothing is digital. They call you with protocols which is ridiculous! If you don't clearly understand a voice-message, you can't call back after 5. In 2020 this should NOT be the case...
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I saw Dr. Spandorfer after a failed cycle at another top clinic in New York where the experience is much more personal. Cornell is a factory, but a really good and effective one. Dr. Spandorfer has decades of experience; I can't imagine anyone will come in with a situation he hasn't encountered before. As a result (or maybe just his personality), he is calm, kind, optimistic -- but realistic -- and confident. You will feel like you're in very good hands, and you are.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
If you like to check in with your doctor outside of appointments, he is not the doctor for you. In fact, Cornell may not be for you. You are a number, and they are running a big operation with lots of patients. I very much thought I needed a better experience, but turns out having a more personalized experience doesn't equal results. It's a certainly more pleasant to feel like your doctors know you and care deeply about your case and will check in with you over email or text in the evening after a treatment, etc. But at the end of the day, the only thing that matters is success of the treatment. From the moment I met Dr. Spandorfer, I felt like he was going to be successful (even if he told me that I should call during business hours when I asked him for his email address) -- and he was!
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer isn't going to be your best friend; he won't give you his cell phone number or a personal email address, and you will likely only interact with him during your appointments. I know many doctors (including the doctor I saw prior to Dr. Spandorfer) are very hands on during IVF, and communicate regularly, which is really nice. This isn't the case with Dr. Spandorfer, but he was certainly very personal during appointments, reviews all details before a visit so he seemed up to date on my personal situation, and was always optimistic and compassionate during what is undoubtedly a very hormonal and difficult experience.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
He stuck closely to my natural cycles and used as minimal hormones as possible.
Describe your experience with the nursing staff at Weill Cornell Medical College.
The nursing staff is so kind and compassionate, which is frankly shocking because they are SO BUSY and have so many patients!
Describe your experience with Weill Cornell Medical College.
Cornell is a factory. And it's really big. The waiting room is like a football field, and it's always packed (after covid things might be different). The wait times are super long, so prepare accordingly. Also, nothing is digital. They call you with protocols which is ridiculous! If you don't clearly understand a voice-message, you can't call back after 5. In 2020 this should NOT be the case...
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
See previous; long wait time, lots of patients. Come at 6:30 am or 8:30 am avoid waiting....
10
Doctor
Steven Spandorfer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
8
NPS
8
Age 35 - 38
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Successful
Dr. Spandorfer isn't the hand holding type but I appreciated his warm personality and light humor. He was positive, empathetic and helped make a stressful and emotional process a bit easier. He doesn't always explain next steps thoroughly but was always willing to answer questions or elaborate if I asked... My first retrieval resulted in 26 eggs that became 13 embryos. Due to my age and good test results Dr. Spandorfer did not recommend PGS testing. We did one fresh transfer which resulted in a miscarriage and then 3 frozen transfers before getting pregnant.
They [Weill Cornell Medical College] see a high volume of patients but I've never had issues with wait time, they have convenient morning monitoring hours and it was great to be able to go to the UES or Tribeca office for my monitoring. I appreciated the calls from my nurses with instructions and next steps but feel as though email communication could be helpful in communicating medicine dosages, next appointments, etc. The billing was definitely a bit of a mess and I never felt like I had a clear understanding of what I was being billed
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer isn't the hand holding type but I appreciated his warm personality and light humor. He was positive, empathetic and helped make a stressful and emotional process a bit easier. He doesn't always explain next steps thoroughly but was always willing to answer questions or elaborate if I asked.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
I had two unsuccessful IUIs before moving on to IVF. My first retrieval resulted in 26 eggs that became 13 embryos. Due to my age and good test results Dr. Spandorfer did not recommend PGS testing. We did one fresh transfer which resulted in a miscarriage and then 3 frozen transfers before getting pregnant. Each time we did natural FET cycles. I'm now trying for my second and after doing 2 natural FET cycles from frozen embryos from my 1st cycle, I did another retrieval that yielded 31 eggs and resulted in 17 embryos. This time we did PGS testing and have 7 high quality embryos. We have transferred 4 of those in 3 different FETs, 2 natural and 1 medicated cycle and have yet to be successful.
Describe your experience with Weill Cornell Medical College.
In general I found my experience to be positive. They see a high volume of patients but I've never had issues with wait time, they have convenient morning monitoring hours and it was great to be able to go to the UES or Tribeca office for my monitoring. I appreciated the calls from my nurses with instructions and next steps but feel as though email communication could be helpful in communicating medicine dosages, next appointments, etc. The billing was definitely a bit of a mess and I never felt like I had a clear understanding of what I was being billed for.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
$10,500 - IVF Cycle (Not including PGS testing or ICSI if needed) $2,630 - ICSI $4,260 - Frozen Embryo Transfer
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Dr. Spandorfer recommended eSET but after a few failed transfers he supported our decision to transfer two embryos.
8
Doctor
Steven Spandorfer
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
0
NPS
7
Age 39 - 41
Unexplained
European
Lawyer
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr Spandorfer seems like a nice person. But he is very dismissive of questions and of ideas not his own. He is negative on supplements, acupuncture, diet changes and all other natural/non-invasive steps... asked him why he was recommending a certain drug protocol and he responded “years of experience.” Period. He has little time/patience for communicating reasoning behind his decisions....One of my chemical pregnancies was during a cycle where I was being closely monitored before starting my first ivf cycle. When it became clear that pregnancy was going to fail, I got a call from a nurse saying that Dr S suggested starting IVF.
Busy! Which is good because they [Weill Cornell] see it all but it’s a little crazy in there in the mornings. It feels like a factory— very impersonal. Clean, pleasant, easy scheduling. Just choose your doctor carefully— they are all very different.... They’re very busy, juggling a lot. But always pleasant. But you have to stay on top of your own care— you can’t rely on them to hold your hand....They were very good about being clear on coverage and cost.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
He is experienced and many people rave about him. He had a very busy practice and it doesn’t seem patients get personalized care. I asked him why he was recommending a certain drug protocol and he responded “years of experience.” Period. He has little time/patience for communicating reasoning behind his decisions.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
If you don’t want questions answered, don’t need personal care and know what your issue is, I think he’d be great.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
Dr Spandorfer seems like a nice person. But he is very dismissive of questions and of ideas not his own. He is negative on supplements, acupuncture, diet changes and all other natural/non-invasive steps. The reason I left his practice was because the genetic counselor there recommended “It Starts with the Egg” to try to improve egg quality (I’m 40 and have had two chemical pregnancies). He totally dismissed all of that research as not proven and recommended I go right to IVF. One of my chemical pregnancies was during a cycle where I was being closely monitored before starting my first ivf cycle. When it became clear that pregnancy was going to fail, I got a call from a nurse saying that Dr S suggested starting IVF. There was no review of that cycle, no discussion of anything learned, just simply sticking to the path we were on without any communication from him. Without doing a recurrent pregnancy loss panel he was ready to proceed to ivf. I switched to another clinic and am now having several other tests done on me and my husband to rule out other RPL causes and make sure there’s not something else going on that would cause ivf not to work. It seems so obvious but it seems he was willing for us to spend $30k on ivf, and if it didn’t work, then see why.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
I stopped seeing him before we started a protocol.
Describe your experience with the nursing staff at Weill Cornell Medical College.
They’re very busy, juggling a lot. But always pleasant. But you have to stay on top of your own care— you can’t rely on them to hold your hand.
Describe your experience with Weill Cornell Medical College.
Busy! Which is good because they see it all but it’s a little crazy in there in the mornings. It feels like a factory— very impersonal. Clean, pleasant, easy scheduling. Just choose your doctor carefully— they are all very different.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
My tests and diagnostics were covered by insurance. He takes some insurance but the clinic is out of network for most plans. So visits with him were covered and they were careful to send my blood work through the hospital so it was covered. They were very good about being clear on coverage and cost.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He recommended single, which I liked.
0
Doctor
Steven Spandorfer
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
6
NPS
1
Age 33
3 IUI
Unexplained
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like Dr. Spandorfer didn't really explain what was the next step. It was like, here is the Clomid, the nurse will explain when to take it, and then come back next week. At the next appointment it was like ok you are ready for the IUI, come back tomorrow with your husband. It felt so overwhelming and confusing. I had never taking fertility drugs before, so I had no idea what the steps were. By the third IUI, I finally understood the process, but it was very hard to figure out initially. It was almost like he expected me to have done my research.
The clinic [Weill Cornell] was a nightmare at best. I cannot honestly think of any strengths except the wait time was manageable. Weaknesses: They are unresponsive. Can never get anyone on the phone. Do not explain anything or assist with insurance.... The insurance process was the biggest nightmare. Cornell took my insurance, but the center did not. This was never explained to me until I got my first bill. I had no idea that my procedures required pre-certification, and no one explained this to me either. I spent more time on the phone with my insurance company trying to get this settled than anything else.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I felt like Dr. Spandorfer didn't really explain what was the next step. It was like, here is the Clomid, the nurse will explain when to take it, and then come back next week. At the next appointment it was like ok you are ready for the IUI, come back tomorrow with your husband. It felt so overwhelming and confusing. I had never taking fertility drugs before, so I had no idea what the steps were. By the third IUI, I finally understood the process, but it was very hard to figure out initially. It was almost like he expected me to have done my research.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Make sure you know in advance what your protocol is.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
I came to see Dr. Spandorfer after my husband and I had been trying for 1 year. He reviewed all of my paperwork and addressed my initial questions, but told me to get all these tests done (HSG, Saline Sonogram, genetic testing) and then come back and see him. I realize this is the process for new patients to rule out all possibilities of why you are infertile, but I felt a little dismissed since I came to him with a mound of paperwork from previous doctors. I guess I more expected him to go over my history and perhaps see if something from my past was causing the issues. Everything came back normal and unfortunately I was diagnosed with unexplained infertility and I was to start Clomid. I am the type who wants to know everything, and when it is happening, but I felt like it was very hard to get answers. He didn't explain the process or next steps, and at my next appointment I was told I would be getting an IUI and my husband needed to be available. I was so overwhelmed. I felt like i relied more on friends for answers, than the doctor. Also, the office at Cornell caused me the most stress of the entire process. Getting someone on the phone, figuring out insurance, Pre-certification ... everything was a total nightmare with this office and I was constantly figuring all of this out on my own. I ended up leaving the practice after my third IUI.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
I took clomid, 50mg at for the first round and then for my 2nd and 3rd I was bumped up to 100mg since I responded fairly well. Unfortunately with unexplained infertility there was not too much for the doctor to do. The 1st and 2nd resulted in a negative beta, and my 3rd produced a chemical pregnancy.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Cheryl )
My nurse, Cheryl, was great. However, the office staff (billing, Dr. Spandorfers assistant) was a nightmare. My insurance required pre-certification, and since this was my first experience with fertility treatments, I had no idea how to go about doing this. The nursing team barely walked me through the process. I spent hours calling insurance and coordinating with my nursing team. The wrong prescriptions were called in causing a delay in my trigger shot.. it was all very unorganized.
Describe your experience with Weill Cornell Medical College.
The clinic was a nightmare at best. I cannot honestly think of any strengths except the wait time was manageable. Weaknesses: They are unresponsive. Can never get anyone on the phone. Do not explain anything or assist with insurance.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
Cornell accepted my insurance, but their 'center' did not. The center does everything for IVF and some IUI procedures. Very hard to understand. Made for some very confusing and expensive bills.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Did not do this.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Weill Cornell Medical College.
The insurance process was the biggest nightmare. Cornell took my insurance, but the center did not. This was never explained to me until I got my first bill. I had no idea that my procedures required pre-certification, and no one explained this to me either. I spent more time on the phone with my insurance company trying to get this settled than anything else.
6
Doctor
Steven Spandorfer
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
1
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
8
NPS
8
Age 40 - 41
5 IUI
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Successful
I liked Dr. Spandorfer. He was just the right amount of involved. The only thing that bugged me was that it was hard to speak directly with him, unless you were at the clinic. I wasn't given an email address and when I left messages, it took a while for a return phone call. I would have liked to have been able to email questions. He was sympathetic when I had a miscarriage and did a lot of follow up because I had complications...Very much like a factory - tons of people in waiting room. But, they were very efficient with the class that they offer before IVF to teach you everything
Very much like a factory [Weill Cornell - U East] - tons of people in waiting room. But, they were very efficient with the class that they offer before IVF to teach you everything... I received instructions that conflicted with my normal protocol. I received a second call with the correct instructions. Also. with pre-certifications, I wasn't told that they expire. I had one approved in October and delayed a few cycles. In January, I was all set to go and I was told the pre-certification with my insurance had expired. It took heaven and earth to get it done on time.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I liked Dr. Spandorfer. He was just the right amount of involved. The only thing that bugged me was that it was hard to speak directly with him, unless you were at the clinic. I wasn't given an email address and when I left messages, it took a while for a return phone call. I would have liked to have been able to email questions. He was sympathetic when I had a miscarriage and did a lot of follow up because I had complications.
Describe your experience with Weill Cornell Medical College.
Very much like a factory - tons of people in waiting room. But, they were very efficient with the class that they offer before IVF to teach you everything. ........................................................................................................................................................................................................................................................................................................................................................
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
So, the one thing I was not wild about: we ended up with 2 embryos and this was our first IVF. We debated transferring them both, because we were not sure we would go through it all again. But, we really didn't want twins. Dr. Spandorfer told me that at my age (40) the likelihood of twins was very low. Yada, yada, yada, I have 4.5 month old boy girl twins. Of course I love them and are thrilled, but it was a lot to take in and on.
What specific things went wrong at Weill Cornell Medical College?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Weill Cornell Medical College.
I received instructions that conflicted with my normal protocol. I received a second call with the correct instructions. Also. with pre-certifications, I wasn't told that they expire. I had one approved in October and delayed a few cycles. In January, I was all set to go and I was told the pre-certification with my insurance had expired. It took heaven and earth to get it done on time.
8
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
9
NPS
9
Age 36
1 IVF
Male Factor
European
Income $500K
Investment Banker
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
When my husband and I showed up at his office with an unexpected severe MFI diagnosis, we were in a bit of shock and did not know what to expect. He was kind and empathetic, but did not spend much time on exploring why or how this issue came about. Had we been hoping to attempt to fix the problem naturally (or get satisfying answers) before moving on to ART, this might have been a problem for us. But we were looking for the fastest and most efficient route to a baby
It [Cornell] runs very smoothly for a high volume clinic and the staff, doctors, equipment and facilities are all top notch. Monitoring hours are early enough that I was rarely late to work. Its true that it is not a hand holding clinic. I watched Freedom Med Teach tutorials on injections, researched the protocols my doctor had me on, called the nursing staff if I was unclear on any instructions and was reached out if i had any questions or concerns that weren't addressed in regular interactions. The need for self-initiative did not bother me personally. But if you are a person who is looking for a very tailored and guided experience this may not be the right clinic for you.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I had a great overall experience with Dr. Spandorfer. When my husband and I showed up at his office with an unexpected severe MFI diagnosis, we were in a bit of shock and did not know what to expect. He was kind and empathetic, but did not spend much time on exploring why or how this issue came about. Had we been hoping to attempt to fix the problem naturally (or get satisfying answers) before moving on to ART, this might have been a problem for us. But we were looking for the fastest and most efficient route to a baby and Dr. Spandorfer ( very appropriately and capably) focused his attention his areas of expertise and helping us move forward quickly. While our interaction with Dr. Spandorfer during our fresh cycle was fairly limited (due to Cornell's pooled monitoring/procedure method), I felt like he was reachable if I had any questions and knew that he was the one reviewing my file daily and making the important calls. When our first cycle was successful but ended in a miscarriage, Dr. Spandorfer showed much more compassion than I expected for a doctor at a high volume fertility clinic (and more than I had gotten from any of my regular obgyns in the past) and became our single point of contact for all future appointments and procedures. While it is true that he is very efficient and aware of keeping to a schedule, this benefits his patients and I never found him unwilling to spend time if i had questions or engage in friendly conversation. Rapport with him was so easy that I actually found it hard to transition back to a regular ob after our successful frozen transfer.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Keep your eye on the ultimate goal; he will do his best to get you there.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
Fresh cycle: Antagonist protocol with follistim and menopur, followed by ganirelix as trigger date approached. Stimmed for approximately 10 days. Resulted in 14 eggs retrieved, 11 mature, 11 fertilized with ICSI, 1 blastocyst transferred on day 5. Resulted in positive pregnancy test but subsequent 1st trimester miscarriage. Frozen cycle: Programmed (due to luteal phase defect/low progesterone in monitoring cycle). Birth control for 3 weeks to begin, layering in lupron injections and estrogen patches, followed by Progesterone in Oil injections. Currently 5 months pregnant from this cycle.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Crystal)
I did not have one nurse exclusively during my time there so I cannot give detailed feedback, but the nurses I did communicate with were for the most part organized, supportive and helpful, despite being undoubtedly very busy.
Describe your experience with Weill Cornell Medical College.
Cornell is the only clinic I worked with so I do not have a point of comparison with other clinics, but I found my experience to be a very positive one in general. As everyone notes, it runs very smoothly for a high volume clinic and the staff, doctors, equipment and facilities are all top notch. Monitoring hours are early enough that I was rarely late to work. Its true that it is not a hand holding clinic. I watched Freedom Med Teach tutorials on injections, researched the protocols my doctor had me on, called the nursing staff if I was unclear on any instructions and was reached out if i had any questions or concerns that weren't addressed in regular interactions. The need for self-initiative did not bother me personally. But if you are a person who is looking for a very tailored and guided experience this may not be the right clinic for you.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Impersonal but efficient. If you arrive before 7:30 you won't wait all that long.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
I had strong insurance coverage so was not aware of detailed costs.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Dr. Spandorfer left it entirely up to us how many embryos we would transfer, but we never considered more than 1 at a time.
9
Doctor
Steven Spandorfer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
9
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
8
NPS
9
Age 33 - 34
2 IUI
1 IVF
Male Factor
European
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Successful
I felt like Dr. Spandorfer was readily available to speak on the phone if needed and I saw him during most of my visits...For our 3rd transfer - another frozen cycle - we did the same process and transfered 2 embryos. We are currently 6 weeks 4 days pregnant with 1. Our first ever positive in 2.5+ years. The only change this cycle was I had a hysteroscopy and lining scratch the month prior.
Yes - the waiting room [at Weill Cornell Medical College] is filled with patients. But, the wait times are less than 20 minutes about 90% of the time. Monitoring hours of 6:30-8:30 are convenient and I often showed up at 8:40 with no issues. If your doctor wants you to schedule an appointment, appointments are easy to come by (typically) and rarely did I ever have to wait... you will always be leaving voice mails for nurses and assistants. BUT, don't get discouraged, I received phone calls back the same day 99% of the time. Your messages will be returned!
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I was very happy to have chosen Dr. Spandorfer and Weill Cornell after having negative experiences at another clinic. I felt like Dr. Spandorfer was readily available to speak on the phone if needed and I saw him during most of my visits. He loves to tell corny jokes - but this doesn't bother me. Infertility is so depressing, that it was kind of nice to have the mood lightened.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Be proactive. Always ask questions if you have them and don't be shy to speak up if you have concerns.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
After 2 of my failed transfers, Dr. Spandorfer called me on the phone unprompted to tell me he was sorry that the transfers did not work.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
IVF + ICSI - We had male factor infertility with low morphology so he felt that ICSI was necessary to get the best quality sperm. I believe my IVF injections were given to me in low, steady dosages so as to improve the quality of my eggs for retrieval. We successfully fertilized 11 embryos (out of 15 eggs) and 5 made it to Day 5. For our fresh transfer of 1 embryo, we were not successful. For our second transfer - a frozen cycle - I was put on birth control, lupron, estrogen patches and progesterone in oil. We transfered 2 frozen embryos and were not successful. For our 3rd transfer - another frozen cycle - we did the same process and transfered 2 embryos. We are currently 6 weeks 4 days pregnant with 1. Our first ever positive in 2.5+ years. The only change this cycle was I had a hysteroscopy and lining scratch the month prior.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Crystal)
One thing to note - you will always be leaving voice mails for nurses and assistants. BUT, don't get discouraged, I received phone calls back the same day 99% of the time. Your messages will be returned!
Describe your experience with Weill Cornell Medical College.
The offices at Will Cornell are also superbly up-to-date and clean, which sounds obvious, but is not something I found in other clinics. The waiting room is quiet, clean and efficiently run. The exam rooms are similarly clean and machines look new. Yes - the waiting room is filled with patients. But, the wait times are less than 20 minutes about 90% of the time. Monitoring hours of 6:30-8:30 are convenient and I often showed up at 8:40 with no issues. If your doctor wants you to schedule an appointment, appointments are easy to come by (typically) and rarely did I ever have to wait.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
My IUIs were covered by insurance with only copays. My insurance did not cover IVF or any drugs involved with IVF. IVF + ICSI + fresh transfer + embryo storage + the hospital fee + sperm collection + all bloodwork/ultrasounds cost us approximately $15,000 (medications not included). Each frozen embryo transfer was approximately $4600 (medications not included).
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He pushed eSET for us since I am under 35, but after our first failed transfer he had no issues with us moving to 2 embryo transfers. He warned us of high risk pregnancies with multiple embryos.
What specific things went wrong at Weill Cornell Medical College?
  • Provided conflicting information
Describe the specific things that went wrong at Weill Cornell Medical College.
I had one minor incident where the blood lab tech told me that a nurse wouldn't be calling me with my test results because it was a holiday - July 3rd. I was pretty upset since they were closed on July 4th. Luckily she was wrong and I received a call as I normally would that same day. It was a mix up but it brought me a lot of stress for those few hours!
8
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
9
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 44
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $500K
Sales Representative
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Once my hormone level tests came back, he [Dr. Spandorfer] became very short with me. Just said that it was very unlikely I'd have kids...I was clear from day one that I was against donor conception for very personal reasons. He not once, not twice, but three times pushed it after I was 100% straightforward that I'd either not have children or adopt if that was my only option. Needs a lot of work with compassion and bedside manner.
Very little communication without dragging it out of them [Weill Cornell]. I often felt confused and like I was asking a favor to have things explained to me...If you like an anonymous and mechanical office for something this imporant, you'll love it here. Otherwise, I'd skip it...Nurses were fine- nothing memorable, nothing bad. Far kinder than the Dr. himself...No personal care. I love my regualr ob/gyn there but the fertility practice is too big and factory-like.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
He simply should not be treating for infertility. I've lived in NYC my entire life and have never encountered someone with less bedside manner. Unacceptable, rude, unprofessional, and generally seems like he should probably retire.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Look elsewhere. Cornell on a whole doesn't have a great reputation. No personal care. I love my regualr ob/gyn there but the fertility practice is too big and factory-like.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
If you have no strong reason to doubt your fertility, I'm sure Dr. Spandorfer would be fine. His initial impression is of sort of a big friendly teddy bear with a touch of frat boy who speaks in plain language. If however, you are in a situation where you think you will likely have a hard time becoming pregnant, I would move on. Once my hormone level tests came back, he became very short with me. Just said that it was very unlikely I'd have kids and when I asked questions, he was impatient and was rushing me out of there. He was blunt, cut me off so abruptly when I misunderstood something and seemed irritated. No compassion at all, just told me like he was giving the weather and left me sitting there with my pants off on the table as he rushed to the next patient. I felt so vulnerable and it was awful. He was however, always willing to have me come back to do a sonogram and blood tests. I was clear from day one that I was against donor conception for very personal reasons. He not once, not twice, but three times pushed it after I was 100% straightforward that I'd either not have children or adopt if that was my only option. Needs a lot of work with compassion and bedside manner. I've sinced moved on to a smaller office and had much better treatment from a kind and caring doctor. Awful
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
We didn't get that far- he was only interested in having me come in every week to do a sonogram, take blood, and charge me $1000's of dollars while at the same time acting like I was getting on his nerves and wasting his time. I went to another doctor aftwerwards who somehow managed to see me less often and got much more approved on my insurance.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Nurses were fine- nothing memorable, nothing bad. Far kinder than the Dr. himself.
Describe your experience with Weill Cornell Medical College.
If you like an anonymous and mechanical office for something this imporant, you'll love it here. Otherwise, I'd skip it.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
About $6000
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Weill Cornell Medical College.
Very little communication without dragging it out of them. I often felt confused and like I was asking a favor to have things explained to me.
0
Doctor
Steven Spandorfer
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
2 of 5
Scheduling
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
5
NPS
8
Age 31 - 32
3 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Operations
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
We were strongly advised to transfer two fresh embryos by Dr. Spandorfer. When this transfer resulted in a chemical pregnancy, he then advised us to transfer only one on the next try and claimed that he did not recall giving us the advice to previously transfer two....He seemed very optimistic about our case and about the prospect of getting pregnant, which I can't say for every doctor I've seen and I do think it makes a huge difference in my general confidence about the situation. He does not sugar coat anything, and he's not a hand-holder.
You will feel like a number [at Weill Cornell]. The nurses are mostly wonderful, but you will not often see the same nurse for bloodwork. Befriend and lean on the nurse who calls you with your results. Make friends with your doctor's coordinator, because if you have an issue and can't reach someone on the nurse's line (I've never called and had someone pick up), they will be able to get it sorted and get you through to someone. You're essentially on your own here.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
He seemed very optimistic about our case and about the prospect of getting pregnant, which I can't say for every doctor I've seen and I do think it makes a huge difference in my general confidence about the situation. He does not sugar coat anything, and he's not a hand-holder. That said, any time I've had questions or concerns, I've left him a voicemail and he's called me back immediately and walked me through the options and my worries. He never rushes me on the phone. In person, I do feel rushed with him and at times, like a number. But as long as I have my questions lined up, he will answer anything in person and is very helpful. We've yet to have a positive outcome (full term pregnancy) so I can't speak to his effectiveness just yet.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Don't expect hand holding, have your questions lined up before you see him (write them down) and call when you feel uncomfortable or worried.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
We were strongly advised to transfer two fresh embryos by Dr. Spandorfer. When this transfer resulted in a chemical pregnancy, he then advised us to transfer only one on the next try and claimed that he did not recall giving us the advice to previously transfer two. This made us feel like he was simply trying to augment his live birth rate and was not concerned about our case whatsoever.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
1 IUI - Clomid, Trigger Shot (negative pregnancy test) 2 IUI - Clomid, Trigger Shot (negative pregnancy test) 3 IUI - Clomid, Trigger Shot (negative pregnancy test) 1 IVF - Follistim, Menopur, Ganirelix, Pregnyl, Progesterone injections (11 eggs, 9 embryos, 7 5-day Blasts, 2 transferred fresh - resulting in chemical pregnancy, 3 frozen)
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Susan)
The nurse I met at our consultation called in my prescriptions, spoke to me once, and then I've never heard from her again. I was transferred to another nurse on the team who has been wonderful and a good communicator, but no one ever called to tell me that this transfer of responsibility was happening. I was left in the dark, confused as to whom I should be calling with my questions.
Describe your experience with Weill Cornell Medical College.
You will feel like a number. The nurses are mostly wonderful, but you will not often see the same nurse for bloodwork. Befriend and lean on the nurse who calls you with your results. Make friends with your doctor's coordinator, because if you have an issue and can't reach someone on the nurse's line (I've never called and had someone pick up), they will be able to get it sorted and get you through to someone. You're essentially on your own here.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Monitoring takes place between 7-8:30am. If you come at 7am, you'll be in and out in 20 minutes. If you come at 8:15, you'll be there for 2 hours.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
$10,000 for IVF $2,500 ICSI
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
He strongly advised us to transfer two. He said that it could result in twins, singlet, or nothing, and that the only reason he wouldn't recommend this is if we were trying to avoid multiples.
5
Doctor
Steven Spandorfer
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
7
NPS
2
Age 35 - 36
3 IUI
Uterine Fibroids
Unexplained
European
Income $500K
Sales Representative
1st of 2 Docs
4 IUI With Other Docs
2 IVF With Other Docs
4 Egg Freezing With Other Docs
2 Embryo Freezing With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Steven Spandorfer] himself was great....called me personally from his cell phone whilst commuting on the train to discuss test results and was a very competent doctor. However, at this practice you see your actual doctor fairly infrequently, and the clinic's antiquated communication style got in the way of patient care...3 IUIs with clomid...great but the clinic definitely has a factory approach...The incorrect dose of clomid was called into the pharmacy for one of my IUIs.
The nurses work hard here, however the only method of communication that Cornell used when I went here was phone calls. When you called them you always had to leave a voicemail. The nurse would always call you back, but it could be hours later and would be at a random time. This did not work for me as I work full time in client service and can't be available when a nurse decides to call me back. There was no email or online portal.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer himself was great. I called me personally from his cell phone whilst commuting on the train to discuss test results and was a very competent doctor. However, at this practice you see your actual doctor fairly infrequently, and the clinic's antiquated communication style got in the way of patient care.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Speak to someone about how Cornell works and what to expect before going to this particular clinic for treatment. The doctors are great but the clinic definitely has a factory approach.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
The staff here was perfectly nice, however no one would recognize you and it definitely had a factory feel.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
3 IUIs with clomid.
Describe your experience with your nurse at Weill Cornell Medical College.
The nurses work hard here, however the only method of communication that Cornell used when I went here was phone calls. When you called them you always had to leave a voicemail. The nurse would always call you back, but it could be hours later and would be at a random time. This did not work for me as I work full time in client service and can't be available when a nurse decides to call me back. There was no email or online portal.
Describe your experience with Weill Cornell Medical College.
Cornell certainly has a factory feel to it. I felt the front desk was quite rude or dense sometimes; for instance I once was told to come in for a blood draw but wasn't told what time to come in. I called and asked if I could come anytime and specified that I was on my way in as we spoke. When I arrived ten minutes later they told me that they actually close for lunch between 12 and 1pm. Other times I would go in and the front desk would act annoyed by me checking in or tell me that I was at the wrong check-in desk of the two available as if this is something I'm just supposed to know. The monitoring hours are early and a narrow window - they were 6:30 to 8:30 am on weekdays when I went here. This wasn't convenient for me personally. The worst part about my experience was the poor communication between staff and patients. There was no online portal or email; you had to leave a voicemail for your nurse coordinator and then wait for her to call you back at a random time during the day when you may or may not be available. It was maddening for anyone trying to balance a busy work life with fertility treatments as well as being ineffective.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
100% covered by insurance
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Weill Cornell Medical College.
The incorrect dose of clomid was called into the pharmacy for one of my IUIs. I found it nearly impossible to fix this issue due to the poor communication here until I finally insisted on waiting on the emergency line to speak to someone about it instead of leaving voicemails back and forth. Additionally, I experienced a chemical pregnancy while out of town. I repeatedly told the nurses that I was on a business trip in California, however every day someone kept calling asking where I was to check hcg levels. When I switched clinics I realized that it took speaking to several nurses before someone marked in my records that I was out of town.
7
Doctor
Steven Spandorfer
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
2
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 39
2 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Spandorfer has an excellent bedside manner. He puts you at ease with his humor. He gives you hope even in the most grim situation while still being frank about the circumstances. He gave me treatment even when a previous doctor had given me no hope. When the first round of IVF was unsuccessful, he carefully tailored and alternative method of treatment for the next cycle. Ultimately, he helped me to successfully have a baby girl and for that I am eternally grateful to him.
Several doctors [at Cornell] who meet together to determine e best course of treatment. Clean, modern facility. Very large so tons of patients...For 2 cycles about $40k including all medications...Know that you will not see him [Dr. Steven Spandorfer] at every visit which is typical of larger fertility clinics, however, he will call you back if you leave messages with his assistant...Jackie was absolutely amazing. She called me back instantly, was very informative and always full of hope. The other nurses at the clinic are nice and attentive as well.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer has an excellent bedside manner. He puts you at ease with his humor. He gives you hope even in the most grim situation while still being frank about the circumstances. He gave me treatment even when a previous doctor had given me no hope. When the first round of IVF was unsuccessful, he carefully tailored and alternative method of treatment for the next cycle. Ultimately, he helped me to successfully have a baby girl and for that I am eternally grateful to him.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Know that you will not see him at every visit which is typical of larger fertility clinics, however, he will call you back if you leave messages with his assistant.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
The doctors and nurses at the clinic were very responsive and willing to take time to answer all of my questions. Dr Spandorfer puts you at ease with humor and gives you hope.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
39yo, dimished ovarian reserve, 6 failed IUI cycles at age 33 with another doctor, 1 miscarriage (natural pregnancy) at 7 weeks at age 36, 2 cycles IVF at 39 yo,1 live birth of singleton girl at 39 yo 1st IVF Cycle 4 eggs retrieved, 1 fertilized but did not make it to day 3, day 3 transfer cancelled. Estrogen patch Gonal-F Menopur Garilinix 2nd IVF Cycle 4 eggs retrieved, 4 fertilized with ICSI, 4 transferred on day 3 (14 cell, 10 cell & (2) 8 cell). 1 implanted. 1 successful live birth of healthy baby girl. Birth control Lupron Gonal-F Progesterone
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jackie Stahl)
Jackie was absolutely amazing. She called me back instantly, was very informative and always full of hope. The other nurses at the clinic are nice and attentive as well.
Describe your experience with Weill Cornell Medical College.
Several doctors who meet together to determine e best course of treatment. Clean, modern facility. Very large so tons of patients.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Tons of patients, however, wait time was not too long.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
For 2 cycles about $40k including all medications
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Because of my history, age, low AMH, we transferred all 4 embryos (per doctors suggestion)
10
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper West Side
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 32 - 33
3 IUI
1 IVF
Anovulation
Male Factor
PCOS
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He's [Dr. Spandorfer] a good RE for you if you appreciate the facts. He can be very empathetic, and is always pleasant, but he's not going to be a touchy-feely hand-holder. For my money, that's good, because you know he's giving you the lay of the land and not b.s.'ing you.
The billing staff [at Cornell Weill] is courteous and will help you navigate things....Jackie Stahl is amazing. I cannot say enough about her. She is knowledgeable, funny, kind, encouraging, efficient but will take the time you need, generous, organized... I really could go on and on.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
Dr. Spandorfer was good to work with. He's pretty down to earth, pleasantly jocular (but professional), and in my experience was able to both level with me and my husband as well as be sensitive at tough times. He also rolled with my husband's inappropriate sense of humor.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
He's a good RE for you if you appreciate the facts. He can be very empathetic, and is always pleasant, but he's not going to be a touchy-feely hand-holder. For my money, that's good, because you know he's giving you the lay of the land and not b.s.'ing you.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
He was always very pleasant, could crack a good (but still professional) joke here or there, and even though he may have simply glanced at my chart right before he walked in every time to remind himself who I was in the first month or so (I mean, let's be honest), it never felt like that - it always seemed like he knew just who I was.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
We started with a Clomid 100mg+TI cycle, as I'd done one unmonitored Clomid cycle with my OB and apparently not ovulated (PCOS), and my husband's MFI wasn't so pronounced as to make TI a complete waste of time. It took that cycle to discover I needed a trigger to ovulate, and we repeated Clomid 100mg+TI the next cycle, when I successfully ovulated. The following cycle we stepped up to IUI. Our 3rd cycle with Dr. Spandorfer I didn't respond to the initial dose of 100mg so was bumped up to 200mg (I think?) and did ovulate, again IUI. In December, continuing with 200mg/IUI I had visual disturbances on the Clomid, which Dr. Spandorfer took very seriously, and gave me the IVF talk. Due to my very high AMH, he was not open to doing injects IUIs with me, so we went to IVF+ICSI after our final IUI cycle was a bust. We did a standard antagonist protocol with ICSI. Started at 125iu FSH, went down after bloodwork monitoring, then back up, then down again, added in 1 vial Menopur/day after about 5-6 days, along with Ganirelix. Triggered with 5,000iu hCG. 23 retrieved, all 23 mature, which I think says something very impressive about Dr. Spandorfer's management of my crazy PCOS ovaries. 16 fertilized with ICSI (which is around the 70% fert rate "they" look for with ICSI). I developed mild OHSS ahead of the transfer, but Dr. Spandorfer had me come in for close monitoring to ensure the transfer would be safe. We did a 5dt of one blastocyst (Dr. Chung did it - he was lovely and very encouraging) and were able to freeze an additional 7. I realized I was successfully pregnant when my OHSS returned (moderate this time - incredibly unpleasant). The upside of the OHSS was that I got a bunch of early ultrasounds to confirm an intrauterine pregnancy by 4 weeks 6 days, onward. I was released to the care of my OB by 7+ weeks, and the result is my almost 4-month-old daughter who's sleeping in her crib as I type this. If we decide to try for a second, we'll go back to Dr. Spandorfer, even though he's not on our insurance any longer.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jackie Stahl)
Jackie Stahl is amazing. I cannot say enough about her. She is knowledgeable, funny, kind, encouraging, efficient but will take the time you need, generous, organized... I really could go on and on.
Describe your experience with Weill Cornell Medical College.
The facilities are pretty up to date and not overly cold or clinical. The waiting room is large, which is in a sense nice because when it's crowded (every morning) you get a sense of how many people are in the infertility journey with you. I appreciate that the egg retrievals and embryo transfers are done in a sterile OR environment, not in an office, though I was a little sad my husband couldn't be in the OR for the transfer. The billing staff is courteous and will help you navigate things.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
IVF monitoring hours are "monitoring hours." TI or IUI monitoring hours are (with the exception of weekends) all with your dedicated RE, and specifically scheduled.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
IVF was about $15K. TI/IUI cycles were about $4-5K. I had to tack on extra costs for OHSS management at the end of the IVF cycle. I was fortunate that diagnostic testing early on and blood work throughout were covered, otherwise that would have added up astronomically in the IUI cycles. (IVF fee covers blood work until actual pregnancy testing and evaluation.)
10
Doctor
Steven Spandorfer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2012 - 2015, Successful
NPS
9
NPS
9
Age 43 - 46
5 IVF
Donor Eggs
Poor Egg Quality
Ashkenazi Jewish
Income $500K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Spandorfer has developed the co-culture protocol which takes cells from the mother's uterus to create a customized culture in which to grow the embryo. I thought that was neat. We tried that with him and a variety of different protocols (lupron, estrogen patch, etc.)...He is very to the point and honest. I found him warm and friendly but I could see how others might not. He has a good sense of humor and a good perspective on the serious work he does. My husband and I trusted him and liked him.
I found the nurses to be extremely helpful and friendly. Some of the phlebotomists were more friendly than others. Yes, it had a bit of a factory [Weill Cornell] feel but that was not my actual experience 1:1... Get there early and your wait is usually less than getting there in the middle of the monitoring hours. ... Everything is very clean and professional. Note: they do call out your full name in the waiting room, so if you would find that difficult, consider other options.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
He is very to the point and honest. I found him warm and friendly but I could see how others might not. He has a good sense of humor and a good perspective on the serious work he does. My husband and I trusted him and liked him.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Do not expect warm and fuzzy but know that he knows what he is doing and has a big heart.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
CRM is very popular and people come from all over the world. I found the nurses to be extremely helpful and friendly. Some of the phlebotomists were more friendly than others. Yes, it had a bit of a factory feel but that was not my actual experience 1:1.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
Dr. Spandorfer has developed the co-culture protocol which takes cells from the mother's uterus to create a customized culture in which to grow the embryo. I thought that was neat. We tried that with him and a variety of different protocols (lupron, estrogen patch, etc.).
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jackie--but she is no longer there)
Jackie was phenomenal, though she is no longer working at CRM the last I was in touch with her. Honest and encouraging and no beating around the bush.
Describe your experience with Weill Cornell Medical College.
CRM is huge. I used to describe the waiting room as the United Nations of assisted fertility since people come from all over the world for treatment. They have exceptional knowledge and expertise, and so there are a lot of patients. I never really felt like "just a number" but it is a bit overwhelming to be in such a large waiting room. Everything is very clean and professional. Note: they do call out your full name in the waiting room, so if you would find that difficult, consider other options.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
It is a very large waiting room and they call out names every 30 seconds or so. Get there early and your wait is usually less than getting there in the middle of the monitoring hours. Getting there on the later end of the window could also work sometimes. The waiting is comfortable, though most people are understandably pretty stressed out.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
Insurance covered three rounds of everything then it covered the monitoring and procedures we paid out of pocket. I don't remember the amount.
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
They deferred to our preference.
9
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
9
NPS
10
Age 36
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $50K - $99K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Spandorfer was not a hand holder but he was efficient clear and willing to work with me despite my diminished ovarian reserve....Spandorfer was really not phased by my high FSH and low antral follicle count. Unlike my doctor at my previous clinic, Spandorfer told me he would be willing to go ahead to retrieval even if we only managed to produce one bag he said it was my decision. That made me feel like he respected my agency and like he wasn't fixated on statistics.
Weill-Cornell was like a breath of fresh air.... The facility was clean with new looking equipment...it's attached to a research university...I felt that Weill-Cornell is willing, therefore, to take risks on patients rather than pushing them to look elsewhere or opt for donor eggs....One thing I noticed it was different from the other clinic I attended is that they would call you up for monitoring by first and last name
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I answered some of this in the previous question but I would say Dr. Spandorfer was not a hand holder but he was efficient clear and willing to work with me despite my diminished ovarian reserve. And by work with me I mean he was willing to do an egg retrieval and insemination and a transfer even with very few eggs produced by stimulation -- which by the way I had gotten from other doctors with various mixes of medication so I think it was inevitable .
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Be aware that you might not have your transfer with him. iIt might be another doctor and in my case that other doctor pushed for us to transfer two embryos even though we only wanted to transfer one.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
After a long, bad experience at a more commercial IVF clinic in NYC, Weill-Cornell was like a breath of fresh air. Literally, actually. The waiting room had natural light coming from big windows as opposed to being a cramped crowded dark space space. The facility was clean with new looking equipment as opposed to the other facility I'd been a patient at. And I found Cornell to be much more efficiently run. To answer the number versus human question a bit more directly, Spandorfer was really not phased by my high FSH and low antral follicle count. Unlike my doctor at my previous clinic, Spandorfer told me he would be willing to go ahead to retrieval even if we only managed to produce one bag he said it was my decision. That made me feel like he respected my agency and like he wasn't fixated on statistics.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
I'm a bit hazy on the protocol specifics. I remember estrogen priming high doses of Gonal-F and something else I can't remember. None of the DHEA or anything else that I've heard some doctors use for diminished ovarian reserve cases.
Describe your experience with the nursing staff at Weill Cornell Medical College.
They were just really efficient organized professional .
Describe your experience with Weill Cornell Medical College.
It is clean and organized. It's a pleasant place to be relatively speaking. Most importantly though it's attached to a research university which I think is a very important aspect of any medical establishment. This means that the doctors are more informed of their more curious and innovative and they're less fixated on statistics and money than other places. I felt that Weill-Cornell is willing, therefore, to take risks on patients rather than pushing them to look elsewhere or opt for donor eggs.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
It was an efficient well oiled machine . One thing I noticed it was different from the other clinic I attended is that they would call you up for monitoring by first and last name. The other clinic would just use first names presumably for anonymity. I found that kind of stupid because of course you could see the person, so if you know them you know that they're there for infertility. But I also found the use of first names only at the other office in the monitoring hours to be subtly infantilizing. It did mean at Cornell that I noticed a colleague was there and I might not of noticed that she was there if she hadn't been called up to the desk by first and last name. But I didn't think this was a big deal since obviously were all in the same situation so it's not like I'm going to go gossiping to our mutual colleagues that she was at my infertility clinic, thus outing myself as a fellow infertile.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
I have insurance from the state of Massachusetts --" Romney care "-- which provides excellent coverage so I was not too aware of the price per procedure .
Describe Steven Spandorfer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
We had a different doctor for the transfer I think his name was Dr. Cho . I was in the surgery room and he said something like, "Did Dr. Spandorfer talk to you about transferring one or two embryos?" He hadn't and then Dr. Cho sort of talked us out of our preference for a single embryo transfer even though we absolutely positively did not want to have twins and felt very strongly about single embryo transfer .
9
Doctor
Steven Spandorfer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper West Side
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
8
NPS
10
Age 34 - 35
3 IUI
2 IVF
Male Factor
Unexplained
Income $200K - $499K
Investment Banker
Only Doc Seen
Neutral
Strongly Recommends
Successful
He [Dr. Spandorfer] could be very curt in the morning. He doesn't answer a lot of questions and he can have a cold bedside manner. You have to do your homework on infertility and come prepared to ask the right questions. When I did have bad news, he showed more compassion
Both a cattle call but well oiled machine. They [staff at Weill Cornell Fertility] have timers outside each door and they set it for 7 minutes. [Nurse[ Jackie was the best. She told it like it was and answered all the questions for us that Dr. Spandorfer didn't.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
As mentioned, he could be very curt in the morning. He doesn't answer a lot of questions and he can have a cold bedside manner. You have to do your homework on infertility and come prepared to ask the right questions. When I did have bad news, he showed more compassion.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
You have to have patience. It is not likely going to work on the first time. Tell yourself it is a journey. IVF is an art, the doctors learn more about you with each round, and make adjustments as necessary. Stick with it and hopefully it will work. Dr. Spandorfer always talked about what we would fix the next time.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
He has so many patients that in the morning blood draws and ultrasounds, about 150 women are shuffled through like cattle. He doesn't have time to answer a lot of questions. If you want to speak to him, you should really make an appointment in the afternoon with him. The times when he treated me most like a human were after all the negative news- our first round of IVF resulting in a miscarriage and our second round resulting in not pregnant at all. He called me personally on my cell. I came to realize that if it was good news, a nurse called you, but if it was bad news, he called you. So you actually didn't want to hear his voice on the other end of the phone.
Describe the protocols Steven Spandorfer used in your cycles at Weill Cornell Medical College and their degree of success.
We tried IUI three times, which I feel was a waste of time. It rarely works but I think the insurance companies require it before they allow IVF. He gave me very low dose drugs the first IVF round so I only made 3 eggs. Wish we would have made more to have something to freeze. For the second round it felt like starting all over. This time he gave me higher drugs and I made 13 eggs and was able to freeze 2. So when the second round didn't work we had two left to do a Frozen Embryo Transfer round. That worked and we had our son!
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Yes, Jackie Stahl)
Jackie was the best. She told it like it was and answered all the questions for us that Dr. Spandorfer didn't.
Describe your experience with Weill Cornell Medical College.
Very well oiled machine, managing about 150 women per cycle. Extremely efficient in the morning, almost too efficient in that you don't get much time with the doctors. But it's the only way they could possibly see that many women in one month.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Both a cattle call but well oiled machine. They have timers outside each door and they set it for 7 minutes.
Describe the costs associated with your care under Steven Spandorfer at Weill Cornell Medical College.
$10K per IVF round, additional $2K for ICSI
8
Doctor
Steven Spandorfer
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2007 - 2012, Successful
NPS
10
NPS
10
1 IUI
1 IVF
3rd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
When I came to Dr. Spandorfer, I'd already been told by two other doctors that there was likely no hope for me to have a baby. Dr. Spandorfer said, "there's always hope," and agreed to treat me - unlike my previous two doctors who'd declined to treat me again because of two failed IVF cycles. ... Dr. Spandorfer was kind, funny, steadfast ... He was patient and kind with me ...
The clinic - at least when I went there a few years ago - was truly state-of-the-art. They really seemed to have everything under control and orderly, from making appointments, to timing of all the medical aspects, to moving patients through the process. ... The nursing staff is knowledgeable and extremely capable. That said, this is a very busy clinic. As such, once you've started the fertility protocol, you're on a somewhat rigid and set schedule of tests and injections, and the nursing staff sometimes doesn't have a ton of time to explain things in infinite detail.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
It would be impossible to overemphasize how amazing my experience as a patient of Dr. Spandorfer's was. He took me as a patient, despite a history of failed IVF. At the time, many clinics were not taking patients like me because they didn't want to mess up their high ratings. He was patient and kind with me - and most importantly, there's now a beautiful little girl who exists because of him. I owe him my new life as a mom.
What's one piece of advice would you give a prospective patient of Steven Spandorfer at Weill Cornell Medical College?
Be patient and trust his advice.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
When I came to Dr. Spandorfer, I'd already been told by two other doctors that there was likely no hope for me to have a baby. Dr. Spandorfer said, "there's always hope," and agreed to treat me - unlike my previous two doctors who'd declined to treat me again because of two failed IVF cycles. They didn't want to reduce their clinic's success ratings. Dr. Spandorfer was kind, funny, steadfast - and his expertise as a physician made me into the mom of a beautiful, amazing baby.
Describe your experience with the nursing staff at Weill Cornell Medical College.
The nursing staff is knowledgeable and extremely capable. That said, this is a very busy clinic. As such, once you've started the fertility protocol, you're on a somewhat rigid and set schedule of tests and injections, and the nursing staff sometimes doesn't have a ton of time to explain things in infinite detail. They're empathetic, but the process is such that it does feel rushed sometimes. That said, the internet exists to do the research of the super-fine details of procedures and protocols.
Describe your experience with Weill Cornell Medical College.
The clinic - at least when I went there a few years ago - was truly state-of-the-art. They really seemed to have everything under control and orderly, from making appointments, to timing of all the medical aspects, to moving patients through the process.
10
Doctor
Steven Spandorfer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper West Side
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2007 - 2009, Unsuccessful
NPS
9
NPS
9
Age 37 - 39
1 IVF
Diminished Ovarian Reserve
European
Income $500K
Lawyer
2nd of 2 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
If it had been my first IVF instead of my fourth, I probably would have been upset that i almost never saw him but it was fine because it was my fourth time.
I did not like dealing with Cornell. The staff and some of the nurses are rude. I was definitely just a number there. And the wait times were absurdly long.
How was your experience with Steven Spandorfer at Weill Cornell Medical College?
I spoke to Dr. Spandorfer once on the phone and I saw him twice (once on the day of the egg harvest and the day of the transfer), otherwise I saw other doctors at Cornell. Spandorfer was very nice and had a great bedside manner. But if it had been my first IVF instead of my fourth, I probably would have been upset that I almost never saw him but it was fine because it was my fourth time.
During treatment, were you treated like a number or a human with Steven Spandorfer at Weill Cornell Medical College?
I spoke to Dr. Spandorfer once on the phone and I saw him twice (once on the day of the egg harvest and the day of the transfer), otherwise I saw other doctors at Cornell. Spandorfer was very nice and had a great bedside manner. But if it had been my first IVF instead of my fourth, I probably would have been upset that i almost never saw him but it was fine because it was my fourth time. However, I did not like dealing with Cornell. The staff and some of the nurses are rude. I was definitely just a number there. And the wait times were absurdly long.
Describe your experience with Weill Cornell Medical College.
...I did not like dealing with Cornell. The staff and some of the nurses are rude. I was definitely just a number there. And the wait times were absurdly long.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Wait times were over an hour for monitoring appointments.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Weill Cornell Medical College.
One mistake they made was when they gave me the prescription for one for the drugs that required a "pen" to administer, they did not give me the pen and I assumed I would get it from the pharmacy, but they didn't know I needed it because it wasn't on the prescription, so when I got drugs, I didn't have the ability to administer that medicine, and I had to call around to numerous pharmacies in New York and Connecticut before I found one in CT that had them. I could have missed my opportunity to start my cycle.
9
Doctor
Steven Spandorfer
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
9
Clinic
Weill Cornell Medical College
Upper East Side, Main Office
NPS
Operations
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5

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