Steven Williams (retired)

Rated 6.9
Strongly recommend: 51%Neutral: 8%Don't recommend: 41%6.9
51% strongly recommend
36 reviews
Humanity
7.4
7.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Ohio St
Residency
Ohio St
Fellowship
U Hospitals Cleveland

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
10
NPS
10
Age 33 - 36
Male Factor
PCOS
Black or African-American
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Our initial meeting with Dr. Williams was very interactive and he was attentive. He sat down with us and asked us questions and reviewed our options...Initially we started with Clomid and had scheduled intercourse. We tried it multiple times and unfortunately I did not ovulate and then we had male factor infertility and treatment plans had to be postponed to consider other options.
I left multiple messages and she [nurse of Ohio Reproductive Medicine] seemed to always find the time to get back to me...The only slight weakness is I had a small issue with billing and I informed them I wanted them to bill my insurance first for my ultrasound before I had to pay out of pocket. They agreed and it was worked out...My IUI cost around $275.00 and my ultrasound prior to my IUI was not covered by my insurance so that cost $345.00
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams was very open and honest about our treatment options. He wanted to assist us to the best of his ability in order for us to expand our family. Unfortunately before our initial IUI, Dr. Williams was set to retire and he did not perform our first IUI. We had to select another doctor, Dr. Brooke-Rossi and she has been great!
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
To ask as many questions as possible and take notes. Obtain a good understanding of the entire process.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Our initial meeting with Dr. Williams was very interactive and he was attentive. He sat down with us and asked us questions and reviewed our options.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Initially we started with Clomid and had scheduled intercourse. We tried it multiple times and unfortunately I did not ovulate and then we had male factor infertility and treatment plans had to be postponed to consider other options.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Lindsey)
LINDSEY was great and very attentive. I left multiple messages and she seemed to always find the time to get back to me.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic is great and my experience has been very positive. The clinic is very attentive and is knowledgeable. The only slight weakness is I had a small issue with billing and I informed them I wanted them to bill my insurance first for my ultrasound before I had to pay out of pocket. They agreed and it was worked out.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
My cost will be different then most because my insurance doesn’t cover fertility treatment. My IUI cost around $275.00 and my ultrasound prior to my IUI was not covered by my insurance so that cost $345.00. I also paid a significant amount of money for my fertility medications.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 32
2 Fertility Medications
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
2nd of 2 Docs
16 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When going over procedures he [Dr. Williams] explains them fully and tells you what he believes your chances are and why...He is pretty blunt and likes to explain things with pictures. If you don't understand what he is talking about ask him to slow down or even explain it in another way...I meet with him personally every time...had a mishap occur due to neglegince of another staff member. When speaking with Dr. Williams he caught it right away
The clinic [ORM] is clean. The secretary is very friendly and helpful. The online portal is slightly hard to follow. If you want to send an email to someone it goes to an office worker who then sends it to the person you really are trying to get ahold of which is slightly annoying...only issue I have had with the clinic was a miscommunication on a voicemail from an LPN within the office (not my doctor's nurse)
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is very concerned with his patients. I had a mishap occur due to neglegince of another staff member. When speaking with Dr. Williams he caught it right away. He completed my exam and determined this issue would not be determintel to our chances this month. We went back to his office so he could get to the bottom of the miscommunication. He addressed it right away with the staff member. I feel as though I am in very capable hands. I meet with him personally every time. His only drawl back would be he not very computer savvy relying on his nurse and other staff members to call with medical updates and such.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He is pretty blunt and likes to explain things with pictures. If you don't understand what he is talking about ask him to slow down or even explain it in another way.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
When I am with Doctor Williams you can tell he really cares. He recalls previously told information not only about medical things, but life as well. When going over procedures he explains them fully and tells you what he believes your chances are and why. He is big into fist bumping which could go either way, but to me it is more of a personal touch.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Having pcos makes my periods not as frequent as they should be. My current strategy is to take femera on day three of my period through day seven. Around day ten or so I go in for a ultrasound to check ovulation profession. Based on what he sees there he tells me what day I should take.my pregno (trigger shot). After ovulation I am now taking pregestrone vaginally for two weeks. As we discovered during my last cycle that me progesterone level was at a 7. During this phase I also have blood work done to determine my progesterone levels. We are currently doing times intercourse.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr. Williams nurse is very nice and helpful. However some of the other nurses on staff seem to treat you more like a number. I only specifically had one bad experience and that was with a LPN on staff.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic is clean. The secretary is very friendly and helpful. The online portal is slightly hard to follow. If you want to send an email to someone it goes to an office worker who then sends it to the person you really are trying to get ahold of which is slightly annoying. Although when I did run into an issue and I wanted to make sure it was addressed the person on the other end of the portal had it sent to the people it needed to be sent to and the issue was addressed within 24 hours. They were very understanding and apologetic. The clinic is also conveniently located next door the a compound pharmacy, and across the street from am outpatient surgery center.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
At this phase my insurance is still covering most of the cost. At this point I am responsible for the office copay, my pill medications are covered through insurance with just a $4 fee. The shots are $100 dollars but there is enough in the vial for two months worth. The dye test cost about $260 after insurance. Blood work is free. My insurance covers all things exploratory or towards fixing an underlying issue anything that is specific to fertility such as IVF will not be covered.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
The one and only issue I have had with the clinic was a miscommunication on a voicemail from an LPN within the office (not my doctor's nurse). When the nurse called to give me my progesterone results she informed me that my progesterone was low and that she would be sending in a prescription for pills to be taken after my period ends for two weeks. So I began taking them directly after my period ended. It was not until day ten of my cycle when I was at the doctor's office speaking with my actual doctor that I was supposed to take them after my peak fertility days. The doctor conducted my exam and determined it did not do damage to this cycle and as long as I stopped taking them and started back up when he told me I should be ok. I was pretty upset and worried that something like this might happen to someone else. I sent an email to the patient portal and received an email stating their apologies, and that they plan to use this example in an upcoming training (obviously omitting all the personal details).
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
9
Age 33 - 34
3 IUI
1 IVF
1 Egg Freezing
Anovulation
European
Income $100K - $199K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Every consultation felt like we were just a chart, no personality. ... Between the constant multiweek vacations during our 6 months of treatment we rarely ever saw him [Dr. Williams] except for consultations. We had to push to continue treatment while he was away. ... He would give us a false sense of progress to only be told by the nurses [ORM] later that we would not be able to do the timeline he gave us. ...
It’s very factory like [Ohio Reproductive Medicine]. In/Out and wait times are long. Typically you aren’t seen until 30 minutes after your appointment. Clinic is clean and pleasant though. Receptionists are very friendly. Multiple waiting rooms are confusing. ... The nurses were great. Mackenzie was amazing at explaining things to me when I had concerns.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Between the constant multiweek vacations during our 6 months of treatment we rarely ever saw him except for consultations. We had to push to continue treatment while he was away. If we had questions we could only speak to the nurses and have to go back and forth with them and the doctor instead of him taking 5 seconds to speak to us directly. He would give us a false sense of progress to only be told by the nurses later that we would not be able to do the timeline he gave us.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be prepared to fight and advocated for yourself. He will certainly not pay enough attention to who you are to do it for you.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Every consultation felt like we were just a chart, no personality. We constantly had to remind him of the current treatment path that he had set.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Originally wanted to do another 3 rounds of timed intercourse with clomid, after we had already done 4 cycles with our GYN. We refused and were allowed to do IUI. After two failed IUI we requested to move forward with IVF and were denied and advised for one more IUI that again failed. Due to lab shut downs and a paperwork technicality we were forced to wait 2 months longer than we would have liked for our ivf procedure.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
The nurses were great. Mackenzie was amazing at explaining things to me when I had concerns.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
It’s very factory like. In/Out and wait times are long. Typically you aren’t seen until 30 minutes after your appointment. Clinic is clean and pleasant though. Receptionists are very friendly. Multiple waiting rooms are confusing.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine (Boston IVF Network clinic).
It was a cattle call for IVF monitoring. Show up by this time and wait with 20 other women and hope you get there before the crowd
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
The consultations were expensive considering the lack of information we would receive. Rest of the costs seem standard
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
He didn’t seem to be one way or the other. Mentioned other doctors options that were strongly for one at a time. However did show the risks of multiple
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Our doctor constantly forgot what stage of treatment we were on so if we would have not advocated we would have spent money of medications that would have been admitted incorrectly.
NPS
0
Doctor
Steven Williams (retired)
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
5
NPS
4
Age 37 - 39
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Consultant
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I have enjoyed my interactions with him, I am not confident that we had exhausted all the options before he suggested donor eggs and felt that conversation could have been handled more eloquently. ... Dr. Williams had a great demeanor during of our consultations. He was great in taking the time to explain our diagnosis and treatment options, answered my husband's and my questions, and was compassionate when I was emotional.
I went to Ohio Reproductive Medicine due to a referral by my OBGYN. Over the period I was treated there, I had different experiences with the front desk, ranging from friendly and compassionate to downright rude and even incompetent. I feel conflicted by the first come, first serve for monitoring appointments (blood work and ultrasounds); ... made it extremely difficult to set appropriate expectations for my arrival at work.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams had a great demeanor during of our consultations. He was great in taking the time to explain our diagnosis and treatment options, answered my husband's and my questions, and was compassionate when I was emotional. While I have enjoyed my interactions with him, I am not confident that we had exhausted all the options before he suggested donor eggs and felt that conversation could have been handled more eloquently. Also, as I mentioned earlier, I would appreciate more time with him to discuss treatment, concerns, and to truly feel he understood us and had the same goals and my husband and I.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be your own advocate and ask the questions until you get an answer that satisfies you. (That would be my advice for everyone, not exclusive to prospective patients of Dr. Williams.)
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
When I was in the room with Dr. Williams, I felt like a human. However, the process of getting in to see him (two waiting rooms, the clipboards, etc) made me feel like a number. Also, while I understand the need of seeing multiple doctors throughout monitoring based on who is available, it adds to the already growing feeling that I am a number.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
I went to Ohio Reproductive Medicine due to a referral by my OBGYN. Over the period I was treated there, I had different experiences with the front desk, ranging from friendly and compassionate to downright rude and even incompetent. I feel conflicted by the first come, first serve for monitoring appointments (blood work and ultrasounds); on the one hand, it's great to know I can get in early and hopefully beat the crowd, or know that I am only waiting because others showed up before me and not because they were late to an appointment time. On the other hand, hope is not a strategy and the first come, first serve made it extremely difficult to set appropriate expectations for my arrival at work. It can really feel like moving cattle, signing a clipboard in one waiting room, waiting for bloodwork, signing a clipboard in another waiting room, waiting for the ultrasound, and then signing yet another clipboard to let the nurses know you're ready to speak to them.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Provided conflicting information
NPS
5
Doctor
Steven Williams (retired)
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
4
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
Unexplained
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
After five rounds of Clomid we went back into his [Dr. Steven William's] office to consult on next steps. Next steps included Clomid, trigger shot and IUI. This process was suggested because my HSG test was fine, my blood work all came back normal and my husband’s sperm test came back normal as well...is a very optimistic and a cheerful doctor. He takes a crappy situation and makes you feel a little bit better. He’s always very open and honest with the current process and next steps. I haven’t had any negative experiences with him.
entire staff [at Ohio Reproductive Medicine] is amazing. They always make sure to call back in a prompt manner and they know who you are when you call back...nursing staff is amazing. They are very friendly, they treat you like an individual and they remember your story. They are very compassionate and do everything that they can to make the process easier...I paid about $500 for an HSG test. And I believe our IUI is about $700 with ultrasound cost, and insemination.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is a very optimistic and a cheerful doctor. He takes a crappy situation and makes you feel a little bit better. He’s always very open and honest with the current process and next steps. I haven’t had any negative experiences with him.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be ready to laugh at his cheesy jokes.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. William and his entire staff is amazing. They always make sure to call back in a prompt manner and they know who you are when you call back. When I went in to see Dr. Williams after five rounds of Clomid, he walked my husband and I through everything that we had gone through already. And then he went into details on next steps.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Dr. Williams had me start on Clomid after my husband and I have been trying for one year. After five rounds of Clomid we went back into his office to consult on next steps. Next step is included Clomid, trigger shot and are you ar dr. Williams had knee start on Clomid after my husband and I have been trying for one year. After five rounds of Clomid we went back into his office to consult on next steps. Next steps included Clomid, trigger shot and IUI. This process was suggested because my HSG test was fine, my blood work all came back normal and my husband’s sperm test came back normal as well. We are a couple with an identified issues. We have not been able to get pregnant yet. We are currently trying a double dosage of Clomid, trigger shot and IUI for the third time.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr. Williams nursing staff is amazing. They are very friendly, they treat you like an individual and they remember your story. They are very compassionate and do everything that they can to make the process easier.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Everyone at the office from the receptionist to the doctors and nurses has been nothing but nice and compassionate to me. I love the office and haven’t had any problems with them. Everyone genuinely seems to want to help you and that makes the whole experience a lot better.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
I pay about $35 every time I need bloodwork. I paid about $500 for an HSG test. And I believe our IUI is about $700 with ultrasound cost, and insemination.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
6
NPS
5
Age 42 - 43
3 IUI
Unexplained
East Asian
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr Williams is a very nice man and I enjoyed our initial consult. ... I was 40 when we started trying, 41 when we began treatment and was told I had the reproductive health of a 38 year old at the time. ... I was told our next steps would be to do IVF with donor eggs ... I wish we would have skipped the last 2 IUIs and gone straight to IVF with my own eggs.
You’re simply treated like a number there [Ohio Reproductive Medicine] and god knows who will do your IUI because it may not be your RE. ... Nancy and Mackenzie are amazing. In fact the best care I received was from Nancy when we decided to stop treatment. She was so compassionate and kind. I will always remember the kind words she gave to me on my last visit there.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams is a very nice man and I enjoyed our initial consult. His nurses are absolutely amazing and compassionate. However every time I had an ultrasound I felt like all the info was rushed and I never had time to understand what was being told to me or to ask questions. And I didn’t know what to ask and wasn’t really given an opportunity to inquire much.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Insist on him explaining what all the numbers and data he throws out means.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
During the initial consult I felt like we were treated like a patient. All of the IUIs during which only one was done by Williams I felt like a cattle being called into the pen.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We did 4-5 months of clomid. We then did 3 IUIs, the last of which we did with injectables (Follistim). I was 40 when we started trying, 41 when we began treatment and was told I had the reproductive health of a 38 year old at the time. I responded well to all the medications and had a clear HSG done by Williams. But never had one positive test. I was told our next steps would be to do IVF with donor eggs and that’s not something we wanted to do.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and Mackenzie)
Nancy and Mackenzie are amazing. In fact the best care I received was from Nancy when we decided to stop treatment. She was so compassionate and kind. I will always remember the kind words she gave to me on my last visit there.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
You’re simply treated like a number there and god knows who will do your IUI because it may not be your RE. The nursing staff of Dr Williams is amazing and compassionate as well as organized. They have excellent communication.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
I think in total with office visits, HSG, ultrasounds, sperm washes, blood draws, clomid, IUIs, and injectables we spent close to $5000 out of pocket. None of our insurance coverage a thing.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
I wish we would have skipped the last 2 IUIs and gone straight to IVF with my own eggs.
NPS
6
Doctor
Steven Williams (retired)
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
NPS
5
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
2 IUI
Unexplained
European
Native American
Income $0 - $49K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Steven Williams] is easy to talk to and a great source of experience and knowledge!...He first did an xray dye test to check to make sure my tubes were open. He suggested doing a laparascopy first to make sure I didn't have endometriosis but I was nervous about having surgery. So he said no problem lets do the dye test first and then try a couple rounds of IUI since I didn't have any other symptoms to indicate endo or any other issues. We then did 2 round of IUI with no success. Since those did not work we decided to go ahead and do the laparascopic surgery for him to double check everything. He did not find anything with the surgery either.
Even though it [Ohio Reproductive Medicine] is a large clinic it still feels very warm and inviting! The staff is very kind and understanding! All of the staff was very friendly, even the ones we weren't working with!...I spoke to Dr.Williams two nurses frequently. Every time they treated us like humans, were very warm, compassionate and understanding!...He [Dr. Steven Williams] is easy to talk to and a great source of experience and knowledge!...He first did an xray dye test to check to make sure my tubes were open.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He was caring and compassionate with years of experience that made us feel we could trust him! While we still have not gotten pregnant we don't blame Dr/ Williams. If we can afford IVF in the future he is the doctor we will go to with no hesitation. He helped to put us at ease and explained everything so it was easy to understand!
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He is easy to talk to and a great source of experience and knowledge!
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He was very caring with his approach. We were nervous of course but he had a calming straight forward attitude that helped so much. He explained everything very well with great detail so we could understand!
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
He first did an xray dye test to check to make sure my tubes were open. He suggested doing a laparascopy first to make sure I didn't have endometriosis but I was nervous about having surgery. So he said no problem lets do the dye test first and then try a couple rounds of IUI since I didn't have any other symptoms to indicate endo or any other issues. We then did 2 round of IUI with no success. Since those did not work we decided to go ahead and do the laparascopic surgery for him to double check everything. He did not find anything with the surgery either. So he suggested the next best step would be to try IVF. He explained the cost and course of treatment. We decided to take our time and pray on it and attempt to save up the money for the treatments. Which is where we still are now, praying and saving!
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
I spoke to Dr.Williams two nurses frequently. Every time they treated us like humans, were very warm, compassionate and understanding!
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Even though it is a large clinic it still feels very warm and inviting! The staff is very kind and understanding! All of the staff was very friendly, even the ones we weren't working with! I had compared this clinic with another local one and after reading many reviews I felt this clinic were the ones we wanted to trust! I'm very glad we did!
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Costs we had were office visits, medication associated with IUI. The laproscopic surgery was covered under insurance as was blood tests for IUI.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
4
NPS
4
Age 30
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr. Williams] was not interested in hearing-let alone answering any of my questions or concerns that I brought and sis not even take the folder of records I was requested to put together. He was very nice, but we felt like a number. No diagnosis-not even any plan specific to what might be going on with us...He did not take any of the records I brought with me or address our particular case. He did not attempt to reach a diagnosis.
The clinic [ORM] was clean. It felt comfortable with modest furnishings. We did not have a long wait to get an appointment or while we were in the waiting room. They have even consultation hours, which is great for working professionals. The front desk staff member was not extremely friendly and complained to another staff member about wanting to go home when I was with her checking in. It’s clear that most of the people who were checking in were nervous to be there so a more welcoming first experience at the front desk would have been better.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He is a very likable and knowledgeable doctor. He puts you at ease immediately. However, he draws you the same picture of reproductive organs upside-down that he’s probably drawn a million times and talks about when you should have intercourse. By the time my husband and I got to his office, we had that part down already. He was not interested in hearing-let alone answering any of my questions or concerns that I brought and sis not even take the folder of records I was requested to put together. He was very nice, but we felt like a number. No diagnosis-not even any plan specific to what might be going on with us.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Demand that he hear your questions before you leave.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He didn’t allow me to ask any questions when he was through with his consultation speech. He did not take any of the records I brought with me or address our particular case. He did not attempt to reach a diagnosis.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
His strategy was to try Clomid for 3 months, then Clomid with IUI, after that our next option would be exploratory surgery to look for possible endometriosis then on to IVF. It seemed to us like this is the same protocol he uses on almost everyone.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
They are fairly quick at returning phone calls and more receptive to questions than the doctor.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic was clean. It felt comfortable with modest furnishings. We did not have a long wait to get an appointment or while we were in the waiting room. They have even consultation hours, which is great for working professionals. The front desk staff member was not extremely friendly and complained to another staff member about wanting to go home when I was with her checking in. It’s clear that most of the people who were checking in were nervous to be there so a more welcoming first experience at the front desk would have been better.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
With my consultation it was just a copay like any other specialist. After that any medications or treatments would be out of pocket.
NPS
4
Doctor
Steven Williams (retired)
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
4 of 5
NPS
4
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ+
LGBTQ+
2018, Successful
NPS
10
NPS
10
Age 39
1 IUI
European
Income $100K - $199K
Operations
1st of 3 Docs
5 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Williams approached our situation with care and worked with my partner and I to ensure that all of our questions were answered. After the first few IUI inseminations, resulted in negative pregnancy results. Dr. Williams moved forward with the next course of treatment which included additional testing and using Clomid and the trigger shot. This course of treatment worked for us.
The practice [Ohio Reproductive Med-Columbus] included multiple doctors and nurses. You will have a primary doctor but depending on when you go in for treatment, IUI or IVF you may see another doctor. All the doctors we encountered were extremely knowledgeable, polite and courteous.... Nancy and Mckenzie answered all of our questions. I called frequently during our treatment process and they were very respectful and followed up with phone calls immediately.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams approached our situation with care and worked with my partner and I to ensure that all of our questions were answered. After the first few IUI inseminations, resulted in negative pregnancy results. Dr. Williams moved forward with the next course of treatment which included additional testing and using Clomid and the trigger shot. This course of treatment worked for us.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
You need to make sure you ask all questions to help with your course of treatment. You will need to be patient and if your course of treatment is not progressing properly then you need to follow up with the nurses and the doctor.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams and his nurses were extremely knowledgeable and approachable. They were always respectful and answered all of our questions.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We did not use treatment strategies until after the first 3 negative results. I had an HSG test completed and we tried a fourth time. This time also resulted in a negative test. The next two treatments included using Clomid and the trigger shot with the 6th time being the lucky number.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and Mckenzie)
Nancy and Mckenzie answered all of our questions. I called frequently during our treatment process and they were very respectful and followed up with phone calls immediately.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The practice included multiple doctors and nurses. You will have a primary doctor but depending on when you go in for treatment, IUI or IVF you may see another doctor. All the doctors we encountered were extremely knowledgeable, polite and courteous.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
The costs were straight forward and discussed during the treatment process. Even when we had the HSG test, Nurse Nancy worked with us to get the lowest cost possible.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
6
NPS
8
Age 32
4 Fertility Medications
Unexplained
European
Income $50K - $99K
Operations
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Williams] did not appear to have reviewed my husband's SA results and I had to remind him in my appointment to please do so... He is incredibly nice but airs on the conservative side with his treatment recommendation. According to Dr. Williams, I had only been trying to conceive for 12 months and was 31 years old so I should be patient and just keep taking clomid rather than move on to more aggressive treatment. I reminded him that I already tried 5 monitored clomid cycles and that I wanted to add in a low dosage of gonadotropins to produce more follicles and increase my odds of conception, I wanted to add this treatment to a monitored cycle.
I am allergic to latex and I feel like I have to constantly remind the office [at Ohio Reproductive Medicine] not to use the latex covers on the ultrasound wands...ORM does an excellent job providing patients with printout sheets with insurance codes and cost. I always felt like I knew the associated cost of my care...Plenty of availability. I was able to get an appointment as needed and usually offered a few different times and was able to choose my preferred appointment slot. My wait time to see the doctor was also minimal.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams and I did not collaborate or make decisions together well. He is incredibly nice but airs on the conservative side with his treatment recommendation. According to Dr. Williams, I had only been trying to conceive for 12 months and was 31 years old so I should be patient and just keep taking clomid rather than move on to more aggressive treatment. I reminded him that I already tried 5 monitored clomid cycles and that I wanted to add in a low dosage of gonadotropins to produce more follicles and increase my odds of conception, I wanted to add this treatment to a monitored cycle. Dr. Williams explained the risk of multiples and the expense of the drug which I appreciate but ultimately my husband and I wanted to move forward. We were willing to take on the risk and expense of this treatment but it was not what Dr. Williams wanted for us so the treatment was halted. Dr. Williams was very good at explaining why he thought the gonadotropins were a bad idea, he made sure all my questions were answered. I don't, however, feel that our input was taken into consideration. He told us that within 2 years, 90% of couples my age are successful at becoming pregnant. Being advised to remain patient for another full calendar year before moving onto more-aggressive treatment was heart-wrenching.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be sure to self-advocate for yourself. Dr. Williams is very knowledgeable and professional, however, he is a busy man and has hundreds of patients. If there is a specific treatment that you think will benefit you, come armed with information and be prepared to defend your stance. Dr. Williams will give you stats and percentages and reference medical journals at the drop of a hat. I got a bit caught up in this and felt personally attacked but keep in mind that he has over 20 years of experience and he is trying to explain something in laymen's terms in your brief time together.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is very nice. He is quite personable and made me feel relaxed and at ease in his care. However, Dr. Williams was always missing vital information from my medical records. I am allergic to latex and I always have to remind him to switch to the non-latex wand covers for my ultrasound monitoring. He also did not appear to have reviewed my husband's SA results and I had to remind him in my appointment to please do so.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Dr. Williams switched me from clomid to femara and we did monitored cycles with a trigger injection.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy/ McKinzie)
Both of Dr. Williams' nurses were wonderful to work with. If they sensed it was an emotional visit for me, they showed compassion as they passed me a box of tissues.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Plenty of availability. I was able to get an appointment as needed and usually offered a few different times and was able to choose my preferred appointment slot. My wait time to see the doctor was also minimal.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
ORM does an excellent job providing patients with printout sheets with insurance codes and cost. I always felt like I knew the associated cost of my care.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
I am allergic to latex and I feel like I have to constantly remind the office not to use the latex covers on the ultrasound wands.
NPS
6
Doctor
Steven Williams (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
8
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2018, Unsuccessful
NPS
9
NPS
9
Age 30 - 32
6 IUI
Unexplained
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
I have enjoyed every visit with Dr. Williams. He explains things very clearly and draws pictures for explanation. He tells you answers before you can even ask the question, and offers multiple options including all pros and cons associated...Dr Williams knows his patients very well. He is able to call you by name in passing, not just from looking at a chart. He is very down to earth...I am planning a 7th IUI with gonadotrophins, multiple ultrasounds and estradiol checks.
The overall ambiance is positive. At times the waiting room [Ohio Repro Med] is crowded and the receptionist can be moody, but nothing that would turn me away from coming back. They are great to answer calls and send the requested information...There was a miscommunication on balance on the account. I was told I was paid up, and a week later was hit with a $500 statement balance...Nancy & Makenzie are extremely wonderful nurses
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I have enjoyed every visit with Dr. Williams. He explains things very clearly and draws pictures for explanation. He tells you answers before you can even ask the question, and offers multiple options including all pros and cons associated.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Best Doctor I’ve ever seen!
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams knows his patients very well. He is able to call you by name in passing, not just from looking at a chart. He is very down to earth
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I have done 6 IUIs under Dr Williams. The first 5 were with donor sperm, and no medications. The 6th was done with donor sperm, Clomidand a trigger shot. I have had an HSG, multiple rounds of blood work (FSH, TSH, progesterone, AMH) ultrasounds, and everything has come back within normal values. I have been diagnosed with unexplained infertility, with no family history of infertility. Due to the cost of an IVF, I am planning a 7th IUI with gonadotrophins, multiple ultrasounds and estradiol checks.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy & Makenzie)
Nancy & Makenzie are extremely wonderful nurses if Dr Steve. They are very quick to return phone calls, very helpful, and can answer many questions without having to ask the Dr every little detail.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The overall ambiance is positive. At times the waiting room is crowded and the receptionist can be moody, but nothing that would turn me away from coming back. They are great to answer calls and send the requested information.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
The donor sperm from the lab next door is $675 each purchase. His lab fee & procedure fees each IUI are $275
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
This has been brought up and he is only willing to do a single
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
There was a miscommunication on balance on the account. I was told I was paid up, and a week later was hit with a $500 statement balance
NPS
9
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
7
NPS
7
Age 32 - 34
12 IUI
Anovulation
PCOS
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Successful
At the initial consultation, he [Dr. Williams] went through his spiel very quickly. We could tell it was the same thing he said to all the new patients. Once we got into specifics, with my medical history, and plans, he slowed down a little, but he was still really brisk.... He's pretty good in the exam room. He's slower and pays more attention than in the initial consultation. He's honest and doesn't try to sugar coat bad news. And he seemed as disappointed as me when my follicles weren't measuring up for the IUIs.
They [Ohio Reproductive Medicine] are partnered with and next door to a sperm bank. If you need donor sperm, this is very helpful and saves a ton on shipping costs. You’ll see the same doctor for most of your appointments, but sometimes one of the other doctors has to step in. Weekend IUIs, you’ll get whoever in on the schedule.... My wife and I are both using this clinic. We started with her, then to me, then back to her. Since we come in together and have the same last name
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
At the initial consultation, he went through his spiel very quickly. We could tell it was the same thing he said to all the new patients. Once we got into specifics, with my medical history, and plans, he slowed down a little, but he was still really brisk. He seems to know his stuff and I appreciate that he's closely connected with the OSU med school and up to date on the latest fertility studies. Our first medicated cycle, at the first ultrasound to check for follicle growth, he told us my follicles weren't growing at the rate they should be and said that cycle wasn't optimal. Rather than continue with the IUI as planned, he let us make the decision to not move forward that cycle. I appreciated that, because it saved us money and the heartache of a negative. Then he modified the medications for the next cycle, and the next, and the next. He's pretty good in the exam room. He's slower and pays more attention than in the initial consultation. He's honest and doesn't try to sugar coat bad news. And he seemed as disappointed as me when my follicles weren't measuring up for the IUIs. I’m disappointed he put us through so many IUIs before we asked if we could move on to IVF. I know we are a two woman couple, but 12 IUIs, even split between 2 uteruses, was extreme.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Go in prepared, know your research and your body, have questions ready.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
The doctor always treats me like a human when I'm in the office. Talking to the nurses is a different story. They specifically ask you to leave your chart number when leaving a voicemail. Once they call back, you're treated like a human again. After 2+ years of IUI visits, I formed a close relationship with one of the nurses. I was sad to find out we would get a different team of nurses for the IVF process, And we went back to being just a code.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I'm anovulary with PCOS, with very rare natural (unmedicated) cycles. First try: Provera to induce a period, then 50mg Clomid cycle days 3-7 for the cycle that didn't produce growing follicles. We didn't proceed with the IUI Second try: Provera, prescribed 100mg Clomid cycle days 3-7 and trigger shot, produced follicles around Cd22, IUI unsuccessful. 3rd cycle, very similar to the second cycle, 100mg Clomid with trigger shot 4th cycle moved to Letrozole with trigger shot, mature follicles showed up around cd12, IUI unsuccessful 5th IUI, sane protocol as the 4th We did 7 IUIs with my wife, she did 3 unmedicated and 3 with 50mg Clomid, and 1 with 100mg clomid. All unsuccessful. We moved on to IVF in May 2017. We did Menopur, Cetrotide, Gonal F, Novarel and PIO after retrieval through 10 weeks. I had 16 eggs retrieved, 14 fertilized, 1 implanted, and only 1 made it to freeze. Our 1 fresh transfer was successful.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy)
Dr. Williams has 2 nurses on his team. Nancy is much nicer and warmer than Mackenzie. With my irregular cycles, I've had a lot of questions for them. The first couple calls, the nurse was very brisk, almost rude, like I was wasting her time. After our second failed cycle, I think Nancy realized we’d be seeing her a lot and she really warmed up to us. We rarely heard from Mackenzie after that.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
They are partnered with and next door to a sperm bank. If you need donor sperm, this is very helpful and saves a ton on shipping costs. You’ll see the same doctor for most of your appointments, but sometimes one of the other doctors has to step in. Weekend IUIs, you’ll get whoever in on the schedule.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Initial consultation: $200, no insurance coverage Blood tests: $268, discounted by insurance down to $50 Sperm: $675 (was $515), no insurance coverage Ultrasound: $381, discounted by insurance down to $200 IUI: $230, no insurance coverage Trigger shot: $80, no insurance coverage Clomid: $20, discounted by insurance Provera: completely covered by insurance Ivf - $7k for monitoring, retrieval and implantation, after insurance adjustment; $3k for meds through insurance. They had a cash up front option for people with no insurance coverage and I believe that was $12k for monitoring, retrieval and implantation.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Our doctor recommended 1 embryo transfer for patients under 35, 2 for over 35. Since I was on the cusp, they gave me the option. I chose 1
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
My wife and I are both using this clinic. We started with her, then to me, then back to her. Since we come in together and have the same last name, they've confused our charts, or combined them. Sometimes they'll call my wife with my results, sometimes they will call me. They haven't set up a portal for me yet, but they seem to be putting all my information in my wife's portal. It's a little annoying because we are separate patients, but at least it's my wife and not some other patient that's getting my information.
NPS
7
Doctor
Steven Williams (retired)
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
NPS
7
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 29 - 31
1 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
For the IUI [with Dr. Williams] I used clomid, and antibiotic, and Pregnyl (trigger shot). For IFV I used birth control pills, Lupron, pregesterone, and I think Pregnyl again...He sat down and spoke in an unrushed manner. He took his time and answered all questions... He tried the least invasive procedures first, but quickly moved on when he felt more needed to be done. He his very knowledgeable, and explained everything well. He let us feel like we had choices and discussed all treatment options with us. I recommend him to everyone
I was told [by the nurse at Ohio Reproductive Medicine that] nobody got put to sleep and I would be fine. However, I have a terrible pain tolerance and it was horrible. During it I asked the doctor why they don’t put people to sleep and he told me they do and that Nancy must have been mistaken. I should have asked him ahead of time, but I expected her to offer all possibilities...With IUI, Meds, IVF, and ICSI approximately $15,000... I would recommend this facility to everyone
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams took his time with us. He tried the least invasive procedures first, but quickly moved on when he felt more needed to be done. He his very knowledgeable, and explained everything well. He let us feel like we had choices and discussed all treatment options with us. I recommend him to everyone
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Choose him as a fertility doctor.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He sat down and spoke in an unrushed manner. He took his time and answered all questions.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
For the IUI I used clomid, and antibiotic, and Pregnyl (trigger shot). For IFV I used birth control pills, Lupron, pregesterone, and I think Pregnyl again. I continued the progesterone for 10weeks
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy)
She is not very sympathetic at answering questions. I have a nursing degree and she acted like I was unintelligent. I had legitimate questions and she would just say “well I don’t know, I don’t know” she also lied to me about the possibility of general anesthesia. I was told nobody got put to sleep and I would be fine. However, I have a terrible pain tolerance and it was horrible. During it I asked the doctor why they don’t put people to sleep and he told me they do and that Nancy must have been mistaken. I should have asked him ahead of time, but I expected her to offer all possibilities.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr.Williams is great. Nancy needs better communication skills and to have more compassion. I am thankful my IVF was successful, and I owe it all to great medical care. I would recommend this facility to everyone, which I do frequently. 3 of my friends are now current patients. They all agree with me about Nancy.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
With IUI, Meds, IVF, and ICSI approximately $15,000
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
I only had one survivor, so I had no choice. However he showed us a graph of odds of success with a single vs multiple by age. I would have had a single transfer anyway and would have froze the rest.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Nancy lied about general anesthesia being an option.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
10
Age 32 - 33
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Steven Williams] was very well versed in current studies and techniques...Dr. Williams' strengths are his friendly attitude and his clear explanations of procedures and risks. He was also always willing to answer questions and didn't seem rushed...His one weakness is that after an extended vacation, he had trouble remembering us and our circumstances... Williams recommended IUI first, but since we had been TTC for 5 years, he was fine with just moving right to IVF.
[At Ohio Reproductive Medicine] The procedure [IUI] was $346 for the sperm wash and insemination. The Letrozole I had been taking was $18 per month through a specialty pharmacy. We had to pay a deposit of $1200 for the IVF procedures and lab fees...Strengths: well-established clinic; doctors and nurses with a lot of experience; friendly staff; large, well-organized facility; plenty of doctors, male and female; easy to find; plenty of parking; knowledgeable; easy to contact; return calls promptly; eIVF app; easy to use patient portal. Weaknesses: need a larger waiting room; practice is very large.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams' strengths are his friendly attitude and his clear explanations of procedures and risks. He was also always willing to answer questions and didn't seem rushed. He always had a smile and a handshake to give, and he was very well versed in current studies and techniques. His one weakness is that after an extended vacation, he had trouble remembering us and our circumstances. This memory lapse was during my 7 week ultrasound to confirm pregnancy before releasing us to the regular ob/gun. Because I was already pregnant, I wasn't too worried about his memory.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Make sure to ask any questions that you want. He can talk quickly, so if you need clarity, just ask. In my experience he's been more than willing to explain anything.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
While the clinic was often crowded (especially in the morning), Dr. Williams and his nurses were always kind and welcoming. He did a good job of making us feel comfortable and explaining all of his procedures. We were very happy in his care.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I did Letrozole for 4 cycles with no success. We then discussed IVF. Williams recommended IUI first, but since we had been TTC for 5 years, he was fine with just moving right to IVF. While we were preparing all the paperwork for IVF, we did one round of IUI just to see if it would work. It did not. So on to IVF we went. I did 75cc of Gonal in the morning and 75cc of Gonal and 150cc (I think) of Menopur in the evening for 10 days. I also used an ovulation suppressant for 3 days before retrieval, but I can't remember what it's called. I also used a trigger shot 36 hours before retrieval. On the day of retrieval, i took a Xanax two hours before the procedure. And I took Zofran about 30 min before the procedure. Because Williams was on vacation, Dr. Schmidt did the retrieval. Although I had heard (on this website) that he can be unfriendly or arrogant, he was nothing but warm and kind to me. The nurse gave me a shot of Dilaudid about 30 minutes before the procedure. The only side effect I noticed was dizziness. The retrieval wasn't painful at all. I was very impressed. Dr. Schmidt definitely has had many years of practice, so that was a real benefit. I spent the rest of the day on the couch. I had had a stomach bug earlier in the week, so I needed the rest. He retrieved 10 eggs. 8 fertilized, and 5 made it to day 5 blastocysts. We transferred the best one and froze the other 4. Dr. Londra preformed the transfer because Williams was still on vacation. She was also very friendly, but she was a little nervous because Williams had written in his notes that he had had trouble getting the catheter into my uterus when he has done the practice run. But everything went really smoothly, and she said she had no issues. She seemed very relieved. Again, there was no real pain, and I spent the rest of the day hanging out and watching America's Funniest Home Videos. I read that laughter aids in implantation because it helps your body relax and release endorphins. Ten days later, I did a blood test and got a call later that the pregnancy test was positive. I did another blood test 3 days later, and it also looked great. Three weeks later, I went in to do a 7 week ultrasound with Dr. Williams. He was back from vacation and looking refreshed, but he couldn't remember our names or history. At that point, I didn't really care because I had one healthy gestational sac and I was released to my regular ob/gyn. I also began progesterone in sesame oil shots every day after retrieval until reaching 12 weeks of pregnancy. It was not fun! But my husband got very good at giving them, and it was only a half a milliliter. I always sat on a heating pad afterward to help disperse the oil, and we alternated sides. I tried suppositories after 8 weeks, but they were mostly too messy to use consistently. I took them if I was going to be away from my husband for the night or if my butt was just too sore for another shot. So glad they're over!
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Mackenzie and Nancy)
Makenzie and Nancy were always willing to answer questions, and they got back to me promptly about any messages I left. Nancy went into detail about how to give myself shots, and she instructed my husband well on how to give the trigger shot and the progesterone shots. I always felt comfortable with the nurses, especially Nancy. She was just so friendly and warm.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Strengths: well-established clinic; doctors and nurses with a lot of experience; friendly staff; large, well-organized facility; plenty of doctors, male and female; easy to find; plenty of parking; knowledgeable; easy to contact; return calls promptly; eIVF app; easy to use patient portal. Weaknesses: need a larger waiting room; practice is very large.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
We were incredibly lucky that my husband's company provided infertility benefits. We didn't want to use them on the IUI so we paid out of pocket for that. The procedure was $346 for the sperm wash and insemination. The Letrozole I had been taking was $18 per month through a specialty pharmacy. We had to pay a deposit of $1200 for the IVF procedures and lab fees. To the best of my knowledge, that's all we paid to the clinic. The drugs were also covered under our insurance, but only up to $4000, I think. So we had to pay about $1500 over that coverage for all of the medication. I think I paid another $50 for more progesterone when my supply was running low. We also had to pay a deposit and a monthly fee to store our frozen embryos. I think the deposit was $150 or so, and the monthly fee is around $40. So all in all, we spent about $3000 on our various treatments including one round of IVF. I could not be happier with that expense considering what people normally pay out of pocket.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Williams and his nurses were pretty adamant about a single embryo transfer. I am 32 and my husband is 33, so we were fine with one. We also have friends who transferred 2 and then one embryo split, and they got triplets! We did not want that to happen to us.
NPS
9
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
Tubal Blockage
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Wiliiams treats you like you matter and makes sure you are aware of and understand all of your options. He is very knowlegable and I feel like I'm in good hands with him....He is always prepared and knows what's going on. He never asks me to tell him things he should already know. He is also very compassionate and very positive....He was the 1st dr to find why my tubes were blocked and he did the surgery to unblock them. He did a great job and now both tubes are open...
The main waiting room [Ohio Repro Med] could be set up better and the new receptionist is still learning the ropes. Overall it's a nice place....$160 for follicular ultra sound. $200 for HSG. Less than $1000 for laparoscopy and hysteroscopy. just under $400 for IUI....Nancy and Mackenzie are Dr. Williams nurses. They are both good but Nancy is amazing!!! She is always willing to answer any questions and she really cares about the patients. Mackenzie is a little more reserved but does a good job.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Wiliiams treats you like you matter and makes sure you are aware of and understand all of your options. He is very knowlegable and I feel like I'm in good hands with him. I drive 2 hours for appointments because I don't want to change doctors. He was the 1st dr to find why my tubes were blocked and he did the surgery to unblock them. He did a great job and now both tubes are open and were are now trying IUI again. Also, they make sure to help save costs whenever possible. I would hands down recommend him to anyone needing fertility help.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Listen to him and really consider his suggestions. I didn't at 1st and wasted a round of IUI because I didn't have him do a 2nd HSG that I thought I didn't need. Turns out he found my problem after performing it himself and I had to have surgery. I could have saved myself a lot of time, money and heartbreak if I had taken his advice.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He is always prepared and knows what's going on. He never asks me to tell him things he should already know. He is also very compassionate and very positive. His nurses are amazing too!
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
My 1st treatment was 100mg Clomid days 3-5 and I had 2 good follicles on day 14. I did 1 mL of pregnyl that night and had intercourse. My iui was day 16 at 9:30am then 21 day prgesterone Test showed I ovulated. I didn't get pregnant but I had blocked tubes I didn't know about yet. Next cycle repeated the same but no good follicles could be found (no iui) but 21 day progesterone showed I did ovulate again. Still BFN. Next round 150mg Clomid 2 follicles did pregnyl and iui then 21 day progesterone showed I didn't ovulate. Obviously BFN. This next round they are going to try Femara.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy Wolff)
Nancy and Mackenzie are Dr. Williams nurses. They are both good but Nancy is amazing!!! She is always willing to answer any questions and she really cares about the patients. Mackenzie is a little more reserved but does a good job.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The main waiting room could be set up better and the new receptionist is still learning the ropes. Overall it's a nice place.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Usually just paid my copay for regular visits. $160 for follicular ultra sound. $200 for HSG. Less than $1000 for laparoscopy and hysteroscopy. just under $400 for IUI
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Have not dealt with this
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 31 - 32
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Steven Williams] Explains things very well, great bedside manner. Gave me his personal cell number in case I needed him over the weekend. Called to check on me himself after surgery. Portrayed confidence in my treatment but never promised anything he knew he may not be able to deliver.... HSG to check tubes. Once we found one was blocked he gave us options of surgery or pursuing IVF without any pressure-he let us make decision. Once we found we were having an ectopic miscarriage, he explained our options-surgery vs methotrexate vs waiting and monitoring with labs and ultrasound. Recommended surgery to remove tube after ectopic miscarriage due to possibility of blocked tube contributing to miscarriages.
McKenzie [a nurse at Ohio Reproductive Med] was absolutely wonderful! On top of everything and so hopeful when we needed her. Nancy made many scheduling mistakes that caused issues and frustration.... Nurse gave us appointment time and date but entered it on her end in wrong month. Day before appointnent I caught it on portal and called. Had to have appointment rescheduled after already planning mine and husbands work schedule.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Explains things very well, great bedside manner. Gave me his personal cell number in case I needed him over the weekend. Called to check on me himself after surgery. Portrayed confidence in my treatment but never promised anything he knew he may not be able to deliver.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr.williams always called my husband and I by name, he remembered little details about us and would talk about them at visits.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
HSG to check tubes. Once we found one was blocked he gave us options of surgery or pursuing IVF without any pressure-he let us make decision. Once we found we were having an ectopic miscarriage, he explained our options-surgery vs methotrexate vs waiting and monitoring with labs and ultrasound. Recommended surgery to remove tube after ectopic miscarriage due to possibility of blocked tube contributing to miscarriages.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and McKenzie)
McKenzie was absolutely wonderful! On top of everything and so hopeful when we needed her. Nancy made many scheduling mistakes that caused issues and frustration.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Easy to get ahold of, not a long wait to see Dr. at appointments. Billing dept is not the best at communicating
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Roughly 10,000 for one cycle of IVF not including medications
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
He provides information on risks with transferring multiples, will discuss your Personal situation/age etc.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Nurse gave us appointment time and date but entered it on her end in wrong month. Day before appointnent I caught it on portal and called. Had to have appointment rescheduled after already planning mine and husbands work schedule.
NPS
9
Doctor
Steven Williams (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2017, Unsuccessful
NPS
6
NPS
7
Age 35 - 37
3 IUI
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr Williams was always kind and hopeful. He remembered the details of my case when he saw me and he never pressured me to pursue or not pursue any specific treatment....Overall, I liked Dr Williams. He remained optimistic yet gave me a realistic idea of whether specific treatments could work. He is kind and compassionate and on-time...My protocols were only for IUI. I started with 50mg Clomid while trying naturally. Then after one cycle, I decided I wanted to move to IUI with Clomid, which he agreed to. A few cycles I didn't ovulate, or my husband had low sperm counts.
Sometimes the staff [at Ohio Reproductive Medicine] in the front lobby weren't super polite. The clinic itself is located right next the the lab and a blood place, so very convenient for me to manage...the nurse I worked with most was Mackenzie and she is awesome. I always received prompt phone calls back and she's very calm and informative and took all the time I needed to answer questions...Someone didn't call me with a progesterone level result
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Overall, I liked Dr Williams. He remained optimistic yet gave me a realistic idea of whether specific treatments could work. He is kind and compassionate and on-time. So far, I've only pursued IUI with him, so I can't comment on IVF with this particular doctor.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Advocate for yourself. Make sure he knows if you want to be more aggressive with treatments, etc.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams was always kind and hopeful. He remembered the details of my case when he saw me and he never pressured me to pursue or not pursue any specific treatment.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
My protocols were only for IUI. I started with 50mg Clomid while trying naturally. Then after one cycle, I decided I wanted to move to IUI with Clomid, which he agreed to. A few cycles I didn't ovulate, or my husband had low sperm counts.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and Mackenzie )
The nurse I worked with most was Mackenzie and she is awesome. I always received prompt phone calls back and she's very calm and informative and took all the time I needed to answer questions.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Sometimes the staff in the front lobby weren't super polite. The clinic itself is located right next the the lab and a blood place, so very convenient for me to manage.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
IUI was $373. Monitoring was about $40 after insurance. Procedures seemed to be well priced in comparison to what I've heard from other clinics
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Did not pursue IVF so cannot comment.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Someone didn't call me with a progesterone level result. It was only to confirm whether I ovulated (I was pretty sure I did, so didn't follow up right away). She apologized and indicated they had critical staff out on vacation. I wasn't too concerned and wouldn't let that experience away you from choosing the clinic.
NPS
6
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
7
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
0
NPS
0
Age 31 - 33
9 IUI
1 IVF
Male Factor
European
Income $50K - $99K
1st of 2 Docs
7 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Williams is very nice. He is quirky and funny...He never seemed to really remember who I was. He used the same basic protocol that he uses with everyone. Meetings with him, for which I paid out of pocket, were brief. He would ramble through a canned speech about whatever it is we'd be doing and then quickly usher me out the door to speak to his nurse. I frequently forgot to ask him many of the questions I had because he just rushed me so much.
The biggest thing they [Ohio Reproductive Medicine] have going for them is name recognition. At the time I started going there, they were really the only clinic anyone knew about in town. I went because my friend went there and my OB/GYN referred me. Their weaknesses?: wait times, protocols, doctors, their lab is OLD and OUTDATED and INEFFECTIVE, their billing department is atrocious, they push everyone into IVF, and their nurses are--with few exception--awful to deal with.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I used to love Dr. Williams. But in the end, even though I have had two children with no fertility enhancing medication (and they are only 2 and 3 years old) he could not get me pregnant. He rushed through all of his explanations, never seemed to know who I was, and frequently I didn't even see him. During my one and only IVF cycle with him, he let me go SEVERAL days without monitoring between my last ultrasound and my egg retrieval. A fact my next RE would be astounded by. I was also told the morning of my egg retrieval that a different doctor at the clinic, one who had not even taken on any of her own patients yet, would be doing my retrieval. The only reason she didn't do it is because I complained about it. The retrieval itself went fine (I think). He recovered 10 eggs which was lower than he had told me would likely be the result at the beginning (he predicted at least 15). The fertilization, which we did with ICSI, was disastrous. ICSI usually has a 80% fertilization rate, only 4 out of my 10 eggs even fertilized. This was so hard to stomach--I had just been pregnant, naturally! (Our issue is male factor--my husband had a vasectomy and subsequent reversal. The reversal lasted long enough to naturally conceive our son but then scarred over again). Anyhow, the embryologist had no answer for why we had such a miserable fertilization rate. Just speaking to her, she seemed highly unintelligent. She couldn't answer any of my questions. She just said "well maybe it will be fine." It wasn't. Two of the embryos never really developed, and we transferred the other two on day 3. Negative. Obviously disappointed, we wanted to try again. I scheduled an appointment with Dr Williams right away. He too had no idea what went wrong. He told me he went to the lab to ask but they didn't take any notes on me... Then he recommended basically the exact same protocol again but with higher doses of drugs this time. We did not ultimately complete a second IVF cycle there and went elsewhere. It is worth noting that I had also done 8 medicated and unmedicated IUIs in the previous year with perfect donor sperm and did not get pregnant that way either.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Don't go to this doctor or this clinic.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is very nice. He is quirky and funny. I liked him a great deal for years, and recommended him to everyone. But as time wore on, I started feeling more like a number to him. More specifically--a paycheck. He never seemed to really remember who I was. He used the same basic protocol that he uses with everyone. Meetings with him, for which I paid out of pocket, were brief. He would ramble through a canned speech about whatever it is we'd be doing and then quickly usher me out the door to speak to his nurse. I frequently forgot to ask him many of the questions I had because he just rushed me so much.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I wasn't given a rationale for why he used these particular protocols. He put me on long lupron and gonal-f, just like he does with everyone else.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy)
Dr. Williams' nurse Nancy is rude and condescending. When she called to tell me that my first IVF failed, that my pregnancy test was negative, I expressed disappointment. She said "Well, we aren't miracle workers." And I must admit I agree with her. They are not. However, I wasn't looking for a miracle. I'm a person who has two children already conceived naturally. Another one conceived should not have to be a miracle. If you are someone who even has the slightest issue, I guess Nancy and the team at ORM would consider your potential pregnancy a true miracle not to be expected.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The strengths? None. The biggest thing they have going for them is name recognition. At the time I started going there, they were really the only clinic anyone knew about in town. I went because my friend went there and my OB/GYN referred me. Their weaknesses?: wait times, protocols, doctors, their lab is OLD and OUTDATED and INEFFECTIVE, their billing department is atrocious, they push everyone into IVF, and their nurses are--with few exception--awful to deal with.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine (Boston IVF Network clinic).
Ultrasound monitoring here is the worst. 9 million people all waiting and it takes hours.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Typical costs.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
One of the biggest issues I had was with the billing department here. It is awfully complicated, but I had to compile a timeline for litigation purposes so I will just copy and paste it here: On October 13th, 2015 I returned a call from Fallon Johns at Dr. Williams office to pay for the upcoming IVF procedure. Fallon informed me that she spoke to my insurance company and that they covered the procedure at 80%. This meant that our ICSI w/natural sperm procedure would cost (Approximately) 1,300 dollars. I expressed surprise with this because our insurance had not covered any of the IUI procedures that we had done over the last year. She told me that they do NOT cover inseminations, but they DO cover IVF/ICSI procedures. I was still in disbelief so I made her confirm that it was my social security number, and my insurance company etc. She confirmed. I asked her to please send me confirmation via mail. She did. She also told me that our plan covered unlimited procedures. Obviously thrilled, I paid my deposit and we proceeded onward. On December 8th I underwent an egg retrieval. On December 11th I underwent an egg transfer. These procedures were ultimately unsuccessful. UNBEKNOWNST TO ME: my insurance company had contacted Dr. WIlliams' office and denied my claim from December. On December 23, records show, Dr. Williams' office contacted the insurance company and was told that it was covered, and that they should resubmit the claim. They presumably did. I was not informed that there was any issue. On approximately December 29th I met with Dr Williams and his nurse about doing another round of ICSI with natural sperm. The plan was to begin with my next period that would presumably be in January. On approximately January 13 or 14th my husband filled out the insurance coverage form provided by Doctor Williams' office by calling our insurance provider, reading them the codes provided by ORM on my form and having them say whether they were covered or not. The person on the form at our insurance provider told my husband that every code was covered, that medications were not covered, and there was no limit to the number of procedures we could do in the future. On either the 13th or 14th I brought back the completed form and our signed embryo cryopreservation form to ORM. On January 18th, Dr Williams' office called my insurance company again and was told, again, that the procedure was covered. On January 19th I received a call from Kerry at the ORM billing office who told me that my procedure was covered at 80%, and that (with our deductible) I owe 3900 dollars for the entire procedure, not including medications. On January 20th, we paid the deposit of 3900 dollars to ORM. Between January 20th and 30th, I had several conversations with my nurses at ORM about how to proceed through this cycle, none of which mentioned any past or current problems with my insurance. On January 30th, I started taking hormonal birth control for this round of IVF and already had my IVF schedule delivered to me via my patient portal. On the morning of February 1st, I was called by ORM nurse Nancy and told that she was going to either mail my patient folder to me or I could come and pick it up. I returned the call and said that she should mail it. At approximately 3:45 PM on February 1st, I received a call from Kerry at the ORM office asking if I had received my letter of denial regarding insurance claims. I said no I had not. She informed me that despite overwhelming evidence to the contrary provided from my insurance company, that not only was my procedure from December not covered, but the current cycle in which I was engaged was not covered. She informed me that unless I paid ORM approximately 15,000 dollars, I would not be able to continue my current cycle. Later, I would learn that Fallon Johns, the employee who initially OK'ed my procedures, was fired by ORM. No one would give me any more information. I was also informed that despite the fact that ORM only billed me for 1300 dollars, which I paid, and then they in consideration of that fact not only completed the IVF procedure--but allowed me to start a second one at the SAME price, that they would not honor our original contract re: the price for my first IVF cycle. I ultimately canceled the second cycle and went elsewhere. They are still billing me for the first IVF cycle which I refuse to pay as I detrimentally relied upon their assertion that I only owed 1300 dollars, an assertion they made for many, many, months despite what would later become clear were major red flags from my insurance provider regarding my coverage.
NPS
0
Doctor
Steven Williams (retired)
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
NPS
0
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2015 - 2016, Unsuccessful
NPS
3
NPS
3
Age 30 - 31
6 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
As I mentioned before, I also don't think that he [Dr. Steven Williams] took my diagnosis into consideration. I feel that I was given the same treatment as someone with PCOS when I am dealing with DOR. These are two completely different conditions! I felt like i was just another patient to him. Even our friends who had dealt with Dr. Williams in the past could give us a run down of exactly what he would do or say and that would be exactly what happened. I didn't feel that he was up to date on any studies or new technologies out there.
The doctors at ORM are older and therefore I don't think they are as up to date on technologies and most resent studies. Their payment system is strange. They guess what your insurance will make you pay and then charge you. In many times they over charged me for services and hardly ever were their credits for any of that. For my laparoscopy, they were trying to get me to pay something like $700 when my insurance was covering 100% of the costs. I had to force them to run it through insurance first. However, I will say ORM is a well oiled machine. They get you in and out of there quickly and all of the appointments are pretty much on time and ready for you when you get there. Labs and Speciality pharmacy are all in the same complex so it makes it very easy for all of those things which is nice.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is a very nice guy. He was always very friendly and always tried to break any bad news in the best way he could. That was a good thing and a bad thing a times. Both my husband and I felt like he spoke very fast and we never had enough time during our visits to internalize what he had just said and ask the appropriate questions. As I mentioned before, I also don't think that he took my diagnosis into consideration. I feel that I was given the same treatment as someone with PCOS when I am dealing with DOR. These are two completely different conditions! I felt like i was just another patient to him. Even our friends who had dealt with Dr. Williams in the past could give us a run down of exactly what he would do or say and that would be exactly what happened. I didn't feel that he was up to date on any studies or new technologies out there.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be prepared for a drawing of your uterus and ovaries on your first consultation. Make sure that you ask a lot of questions and you make him take his time and slow down. Also, don't be afraid to question his timeline of treatment. His timeline will take about a year to get to IVF.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I felt that Dr. Williams gave me the same speech that he does to all of his patients. I also feel like my treatments were not specialized to my condition and it was the same treatment he gives everyone regardless of your diagnosis. Additionally, I do not think he was financially consciousness of treatments. We went through what ended up being 9 medicated cycles all being out of pocket expenses for us. His spiel in the beginning makes you think he is thinking about costs first but in reality we spent double what we should have before moving to IVF.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Treatment 1- 3 cycles of clomid and timed intercourse, reason was that this is a low cost 'easy' way to get pregnant. Resulted in 0 pregnancies Treatment 2- 2 cycles of clomid and IUI- reason was low cost and less invasive way to to get pregnant. Resulted in 1 pregnancy- ended in miscarriage. Treatment 3- repeat 2 cycles of clomid and IUI- reason was because I got pregnant off it the last time. Resulted in 0 pregnancies. Treatment 4- 150 Gonal-f and IUI- reason still not as expensive as IVF and chance of multiples. Resulted in 0 pregnancies Treatment 5- 225 Gonal-f and IUI- reason still not as expensive as IVF and chance of multiples. Resulted in 0 pregnancies. Treatment 6- laparoscopy to see if there was endo. Reason- this could be why other treatments did not work. Found no endo or scar tissue.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy or McKenzie )
Nancy and McKenzie were great. They were timely in returning calls and always answered my questions and helped when needed.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The doctors at ORM are older and therefore I don't think they are as up to date on technologies and most resent studies. Their payment system is strange. They guess what your insurance will make you pay and then charge you. In many times they over charged me for services and hardly ever were their credits for any of that. For my laparoscopy, they were trying to get me to pay something like $700 when my insurance was covering 100% of the costs. I had to force them to run it through insurance first. However, I will say ORM is a well oiled machine. They get you in and out of there quickly and all of the appointments are pretty much on time and ready for you when you get there. Labs and Speciality pharmacy are all in the same complex so it makes it very easy for all of those things which is nice.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
About $15,000 Each IUI was about $2400 Medications $5000 Bloodwork around- $5000 Consultations/Ultra Sounds- $2600
NPS
3
Doctor
Steven Williams (retired)
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
3
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
6
NPS
4
Age 34 - 35
3 IUI
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
1st of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Williams has such a rich history of experience and can pull from that knowledge to help clearly explain expectations and support decisions. He backs up everything he says with Guidelines and studies. Given that fertility is not an exact science, I would have preferred that we explored more options than he did with my situation since I did not 'fit' the normal prototype based on my responses. So, I chose to go to a different clinic to explore other options and protocols.
Dr. Williams is an incredibly friendly and intelligent doctor. He always listened to all of my questions and gave very academic and straightforward answers, which I appreciated. I felt more like a number in that the clinic [Ohio Reproductive Medicine] itself feels more like a factory than a clinic. I only had Dr. Williams for a few number of procedures and actual clinical appointments. I trust Dr. Williams, but have had different experiences with other doctors there.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr William has such a rich history of experience and can pull from that knowledge to help clearly explain expectations and support decisions. He backs up everything he says with Guidelines and studies. Given that fertility is not an exact science, I would have preferred that we explored more options than he did with my situation since I did not 'fit' the normal prototype based on my responses. So, I chose to go to a different clinic to explore other options and protocols.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams is realistic and very straightforward with the facts based on a typical patient. Be prepared to ask questions on why those things are right specifically for you and what can go wrong.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is an incredibly friendly and intelligent doctor. He always listened to all of my questions and gave very academic and straightforward answers, which I appreciated. I felt more like a number in that the clinic itself feels more like a factory than a clinic. I only had Dr. Williams for a few number of procedures and actual clinical appointments. I trust Dr. Williams, but have had different experiences with other doctors there.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We had many blood tests and treatments with Dr. Williams, which helped us to better understand our situation. We started with Clomid, then Femara (letrozole), then IUIs. During this time ,we had at least 1 CP (1-2 not confirmed by blood tests). We did a Luteal Lupron protocol for 2 IVFs next. For IVF 1 I started with 225 units of Follistim / day, but then that was increased to 300 units. My E2 levels and ultrasound indicated that I should have at least 5 eggs retrieved. After a very painful retrieval, only 1 was retrieved. I was given no explanation when it happened, and was left devastated. The doctor who did it (not Dr. Williams) said "it wasn't my fault" and left me there. So, needless to say I asked for Dr. Williams for all of my procedures in IVF 2, and he agreed that was the right choice. He increased my Follistim to 375 units per day with the same protocol otherwise. Because I had to wait to get on his schedule, I was on birth control for an extra length of time, which I'm now told is not good for someone who is a poor responder. But, I did not have another choice if I wanted Dr. Williams. For IVF 2 retrieval, Dr. Williams was able to get 9 mature eggs, all of which fertilized. We needed to do a Day 3 transfer, though, since most were not dividing well Day 2/3. We only had 2, 8-cell embryos on Day 3, which were highly fragmented. No pregnancy resulted from this transfer.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr. Williams nursing staff is incredibly good. I had some issues early on with shortness and rudeness, however, Dr. Williams quickly rectified the issue after we told him about how bad it was getting. Since that, we had great experiences with both of Dr. William's nurses. The only downside is compassion can be limited, but they are very knowledgeable and quickly respond. The IVF nurses are more compassionate, but I was given false information several times and mistakes on my protocols. It seems like they are overworked? As people, they are very kind.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic is like a well-oiled machine. This can give you confidence that they know what they do very well. The Patient Portal is a great tool that ORM offers, and helps you feel like you are part of the process. But keep in mind, that each doctor has a different set of skills. It is difficult when you find a doctor you like for consults, but then all of your procedures are with different doctors who don't know you at all. If you fall outside of what is 'the norm' - and you don't fit the mold that well / the typical approaches they take - be prepared to feel like your care is not personalized. I felt a bit like this clinic is a factory farm by the end, where I was a number to the clinic, and regardless of my body, my response, my issues, they would just click 'repeat' for another cycle.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
We were fortunate to have 2 insurances cover most of the procedures during our time at ORM. I believe for the IVFs, each was a little under 2,000 out of pocket for everything.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
NPS
6
Doctor
Steven Williams (retired)
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
NPS
4
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2010 - 2015, Successful
NPS
10
NPS
10
Age 26 - 31
3 IUI
2 IVF
Anovulation
PCOS
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Williams is very informative and is willing to spend as much time as needed explaining details, even drawing pictures to illustrate information given to patients. His demeanor is very warm and friendly, yet he is direct and to the point when it comes to potential risks and outcomes. Bedside manner is excellent, even after surgery he made to sure check on me and my husband both to ensure that we understood what had been done and to make sure all was well for me physically and mentally.
The entire staff at ORM genuinely cared about not only the well-being of my cycles, but myself personally. The nurses cried when I cried, laughed when I laughed.. I really felt like they cared about the success of our treatment. We were also never pressured into any decisions and we were given direct, factual information without persuasion from the staff as to which option we should choose. Financially we were always given multiple options and never pressured about those choices.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams is very informative and is willing to spend as much time as needed explaining details, even drawing pictures to illustrate information given to patients. His demeanor is very warm and friendly, yet he is direct and to the point when it comes to potential risks and outcomes. Bedside manner is excellent, even after surgery he made to sure check on me and my husband both to ensure that we understood what had been done and to make sure all was well for me physically and mentally.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Bring questions that you have and come with an open mind as he has so many options to help.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
The entire staff at ORM genuinely cared about not only the well-being of my cycles, but myself personally. The nurses cried when I cried, laughed when I laughed.. I really felt like they cared about the success of our treatment. We were also never pressured into any decisions and we were given direct, factual information without persuasion from the staff as to which option we should choose. Financially we were always given multiple options and never pressured about those choices.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We began with clomid pills and timed intercourse then moved on to clomid pills and monitoring of follicles. After we had no success with that we tried increasing the clomid dosage and then finally a trigger shot to encourage ovulation. We then tried 3 rounds of IUIs, paired with clomid and a trigger shot. After this we did an HSG and discovered a tubal blockage and moved to surgery to repair the tube if possible, remove if not. After repairing the tube we tried a few more IUIs and then moved to IVF as I could not handle any more IUIs because I felt that the tube was compromising our success. We did a round of IVF which resulted in a 3 day fresh transfer of 2 decently graded embryos (our other embryos did not survive to freeze) which resulted in our son. We then did another IVF 18 months later with a similar protocol, just added more stim medications to try to get embryos to freeze but ended up with the same, 2 embryos transferred on day 3 which resulted in another singleton son. I do have to also mention that a few years later we were surprised with a baby girl thanks to Dr Williams doing the surgery to repair my only tube, that I didn't think worked, apparently did. :)
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy)
Nancy is hands down the best nurse we ever could have asked for. She is so very caring and compassionate and so knowledgeable about the processes. She spends ample time with each patient before, during, and after each appointment as well as answering endless phone calls and emails without any frustration. I called her quite a bit about concerns and she answered each one in a timely manner and went above and beyond to make sure that we were okay each cycle. Each cycle we knew exactly what to expect, we received a calendar from her that laid everything out step by step and they made sure that we could obtain medications financially and in a timely manner. She always had everything ready to go when we entered her office so the entire time spent with her was about us, answering questions, scheduling future appointments and anything else that was needed, even if it was just a hug and a simple "it will all be okay." She really made our experiences above and beyond anywhere else.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
$5000-$6000ish down for each IVF cycle, then paid for medications through specialty pharmacy which cost anywhere from $3000-$8000. Our IUIs cost $350 at the clinic and then we paid for clomid/trigger shot etc through the speciality pharmacies. Clomid was paid for by our insurance so I do not know price for that.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr Williams gave factual information that helped us make the choice of one or two but ultimately left the choice up to us. We chose 2 each time because we would have welcomed a multiple birth and I was healthy and could have sustained a twin pregnancy without foreseeable problems.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2007 - 2014, Successful
NPS
10
NPS
10
Age 28 - 35
4 IUI
2 IVF
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Williams was compassionate and really cared about us. He gave us his undivided attention and made sure he did every part of our last successful cycle from egg retrieval to embryo transfer... We started with Clomid, then Clomid with insemination, then moved into injections with IUI, which resulted in a successful pregnancy. The second time around, we started with injections and IUI, then moved onto the first egg retrieval/ embryo transfer using ICSI. We transferred 2 embryos, but it was unsuccessful and had no embryos to freeze. The second cycle, he slowed the retrieval process so they could mature and he did the embryo transfer himself. We transferred 2 embryos such resulted in a healthy twin pregnancy and have 4 frozen embryos
I liked that the clinic [OH Reproductive Med] was open almost every day and that doctors rotated. Our successful IUI was fine on New Year's Day. The office staff did not always have the best support and the billing staff did not always bill correctly.... Nancy was our nurse the entire time and Mackenzie was also with us the second time around. They were both so kind and amazing. Nancy often hugged me when I'm cried and gave us resources and supports.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams was compassionate and really cared about us. He gave us his undivided attention and made sure he did every part of our last successful cycle from egg retrieval to embryo transfer. Tyne only negative feedback is that we sometimes had to wait in the waiting room for a long time.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Trust him and follow his advice.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He was so kind and compassionate and focused on the positives. He met with us after failed attempts to reevaluate next steps. He even gave us information on employers that covered infertility treatments
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
When we first started, he ran a lot of tests to rule out medical issues. We started with Clomid, then Clomid with insemination, then moved into injections with IUI, which resulted in a successful pregnancy. The second time around, we started with injections and IUI, then moved onto the first egg retrieval/ embryo transfer using ICSI. We transferred 2 embryos, but it was unsuccessful and had no embryos to freeze. The second cycle, he slowed the retrieval process so they could mature and he did the embryo transfer himself. We transferred 2 embryos such resulted in a healthy twin pregnancy and have 4 frozen embryos
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy & Mackenzie)
Nancy was our nurse the entire time and Mackenzie was also with us the second time around. They were both so kind and amazing. Nancy often hugged me when I'm cried and gave us resources and supports.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
I liked that the clinic was open almost every day and that doctors rotated. Our successful IUI was fine on New Year's Day. The office staff did not always have the best support and the billing staff did not always bill correctly.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
He advised us during each transfer. He gave us the option, but did not feel comfortable transferring more than 3 embryos
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 36 - 37
2 IVF
2 Embryo Freezing
Endometriosis
Tubal Blockage
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The first protocol [with Dr. Steven Williams] was the luteal lupron protocol, which only yielded one embryo. The second protocol was the microdose and it only yielded 2 embryos. He tried the microdose because the first protocol was not successful...He gave me the same speech during both miscarriages and didn't remember or have on file my precious miscarriage...Both cycles I went through with him he had the same lines to tell and the same reasons behind everything. He forgot he had talked to me about things previously and didn't remember my previous cycle with him. My last appointment he was going off someone else's chart.
The clinic [Ohio Reproductive Medicine] has it's own storage and freezing facility next door which is a bonus. It can get really busy in the mornings for bloodwork, but the clinic has it's own blood draw lab right in the building so you do not have to go to many different places...The nurses responded to messages quickly, but were not very caring...Several times I had to call in to get test results because they forgot to call. One of the appts I had with the Dr he was reading off a different patience notes and had my paperwork misplaced somewhere...It was around 8000 for the ivf cycle itself and around 2500 for the medications. The 2nd round insurance covered some. It was 1200 for ivf and 2000 for medications.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Every time I saw him he repeated the same thing. Both cycles I went through with him he had the same lines to tell and the same reasons behind everything. He forgot he had talked to me about things previously and didn't remember my previous cycle with him. My last appointment he was going off someone else's chart.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Ask a lot of questions.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He gave me the same speech during both miscarriages and didn't remember or have on file my precious miscarriage.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
The first protocol was the luteal lupron protocol, which only yielded one embryo. The second protocol was the microdose and it only yielded 2 embryos. He tried the microdose because the first protocol was not successful.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
The nurses responded to messages quickly, but were not very caring.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic has it's own storage and freezing facility next door which is a bonus. It can get really busy in the mornings for bloodwork, but the clinic has it's own blood draw lab right in the building so you do not have to go to many different places.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
The first round was all out of pocket. It was around 8000 for the ivf cycle itself and around 2500 for the medications. The 2nd round insurance covered some. It was 1200 for ivf and 2000 for medications.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
He wants a person to only put one embryo in no matter what.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Several times I had to call in to get test results because they forgot to call. One of the appts I had with the Dr he was reading off a different patience notes and had my paperwork misplaced somewhere.
NPS
0
Doctor
Steven Williams (retired)
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
NPS
0
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
NPS
10
NPS
10
Age 34 - 38
1 IVF
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Very considerate and knowledgeable. He [Dr. Steven Williams] always made me feel comfortable while in his care.... I do not remember which injections I did for IVF. My first cycle I inserted 2 embryos, 1 took and was successful. On my second cycle I inserted three eggs, one took but ended in a miscarriage due to a birth defect at seven weeks. Third cycle we inserted three eggs and none took.
All of the staff [at Ohio Reproductive Medicine- Columbus] are very friendly. The only weakness I would list is they keep raising their price.... Nancy and Mckenzie [nurses at OH reproductive med] were amazing. If I had a question I needed to call the office or send an email, they were very fast to respond... My first cycle I inserted 2 embryos, 1 took and was successful. On my second cycle I inserted three eggs, one took but ended in a miscarriage due to a birth defect at seven weeks. Third cycle we inserted three eggs and none took.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Very considerate and knowledgeable. He always made me feel comfortable while in his care. The only thing I did not like was on my second and third retrievals I had a different doctor. I just wish Dr. Williams was there to do those as well since he was my doctor.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
You're an excellent care with Steve Williams.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is amazing. Just wish on my following two cycles I would have seen him every time especially for retrieval and Insertion.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I do not remember which injections I did for IVF. My first cycle I inserted 2 embryos, 1 took and was successful. On my second cycle I inserted three eggs, one took but ended in a miscarriage due to a birth defect at seven weeks. Third cycle we inserted three eggs and none took.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and Mckenzie )
Nancy and Mckenzie were amazing. If I had a question I needed to call the office or send an email, they were very fast to respond.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
All of the staff are very friendly. The only weakness I would list is they keep raising their price. Other clinics in New York are half the cost. I just recently heard about a clinic in New York which I am considering. In my heart I would rather stay local with Dr. Williams instead of traveling eight hours away. Cost is a factor.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine (Boston IVF Network clinic).
I believe I have three ultrasounds for monitoring the embyo growth.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
I think the cost is a little pricey.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 36 - 38
3 IUI
2 IVF
Unexplained
European
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Williams never rushed me and always took time to answer my questions....Dr. Williams showed compassion. He was also realistic and honest. I went through 2 rounds of IVF with ICSI and got pregnant both times.... If he suggests different options, he is fine with you doing research before you make your decision. He wants you to be comfortable with your decision. Also, he gave us his honest opinion when we asked for it.
You don’t always see your doctor, but all of the doctors are great. They [Ohio Reproductive Med] have a lab right next door that they work with, which was very convenient for my husband. The only thing I don’t think we were prepared for the first time was how much of a toll it would take on my husband. He had a hard time giving me shots and seeing me hurt.... Each round was around $15,000. My insurance covered blood work and ultrasounds.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams showed compassion. He was also realistic and honest. I went through 2 rounds of IVF with ICSI and got pregnant both times. My first pregnancy ended with a miscarriage at 14 weeks due to an incompetent cervix. My second pregnancy gave us our beautiful, bubbly 3 year old girl. I would highly recommend him.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Listen to him. If he suggests different options, he is fine with you doing research before you make your decision. He wants you to be comfortable with your decision. Also, he gave us his honest opinion when we asked for it.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams never rushed me and always took time to answer my questions.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I don’t really remember much, except being very emotional during treatments and how miserable I was right before egg retrieval.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
You don’t always see your doctor, but all of the doctors are great. They have a lab right next door that they work with, which was very convenient for my husband. The only thing I don’t think we were prepared for the first time was how much of a toll it would take on my husband. He had a hard time giving me shots and seeing me hurt.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Each round was around $15,000. My insurance covered blood work and ultrasounds. For my second round, Dr. Williams suggested a different shot (basically a different brand, but equivalent), so that we could take advantage of a significant rebate.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5

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