Rated 8.8
Strongly recommend: 69%Neutral: 19%Don't recommend: 12%8.8
69% strongly recommend
27 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.8
5.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Georgetown
Residency
RWJ Rutgers
Fellowship
Columbia

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Susan Treiser works in 1 office at

RMA of Basking Ridge, New Jersey
Rated 9.1
Strongly recommend: 81%Neutral: 13%Don't recommend: 7%9.1

Explore Clinic
Jersey City
100 Town Square Place, Suite 610
Jersey City, NJ 07310

27 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 31
1 IVF
Male Factor
European
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Treiser laid out mine and my husband's fertility challenges and treatment options in a way that I felt I had full understanding and control over. She didn't make me feel silly or impatient for seeking treatment...She is precise and conducts efficient office visits, but I would not mistake that for lack of care or warmth...Dr. Treiser ensures that I received good care and felt comfortable, while also ensuring her patients were met on time/on schedule.
RMA is extremely well run. Every step of the process I felt RMA had it under control, which is so important given how stressful it is to undergo IVF. I appreciate their mobile application that helps you stay organized throughout your treatment. The Jersey City office is also very nice. I would recommend RMA to anyone, but especially those who want to feel they are involved/in control/knowledgeable throughout their treatment.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser laid out mine and my husband's fertility challenges and treatment options in a way that I felt I had full understanding and control over. She didn't make me feel silly or impatient for seeking treatment, which I had happen elsewhere. She is precise and conducts efficient office visits, but I would not mistake that for lack of care or warmth. RMA is well run, and Dr. Treiser ensures that I received good care and felt comfortable, while also ensuring her patients were met on time/on schedule.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Be clear with what your goals are, and she will provide you with treatment options that align with those goals.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser and her team were honest and direct, which I appreciated. They were kind and I always felt they understood our goals and had our best interests in mind.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
For egg retrieval: Gonal-f and Menopur to stimulate egg development. Ganirelix to prevent LH surge/premature ovulation. Pregnyl trigger shot. For embryo transfer: Progesterone in oil Progesterone supplements
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Jackie)
Jackie and my entire care team were extremely kind, warm, and compassionate. They were always timely in their responses. They never made me feel silly for any questions I asked.
Describe your experience with RMA of Basking Ridge, New Jersey.
RMA is extremely well run. Every step of the process I felt RMA had it under control, which is so important given how stressful it is to undergo IVF. I appreciate their mobile application that helps you stay organized throughout your treatment. The Jersey City office is also very nice. I would recommend RMA to anyone, but especially those who want to feel they are involved/in control/knowledgeable throughout their treatment.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
We had insurance luckily. Total out of pocket with insurance was about $11K because we decided to pay OOP for medications.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
RMA only performs single embryo transfers.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Jersey City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
9
NPS
10
Age 35 - 36
3 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I didn’t see her [Dr. Susan Treiser] much, but she answered all my questions and went over treatment protocol thoroughly. She called me to personally deliver good and bad news. I didn’t mind having egg retrievals done by other doctors, but I liked that she was the one who did my embryo transfer...She will answer everything and always call you back if it’s something your nurse can’t answer.
Morning monitoring can be busy [at RMA of NJ - Somerset] so make sure you have the time to wait...They’re very organized and clean. Every doctor and nurse I came into contact with was great...[nurse was] Organized, communicative, responsive, compassionate, always kept me in the loop. Fantastic experience
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
I didn’t see her much, but she answered all my questions and went over treatment protocol thoroughly. She called me to personally deliver good and bad news. I didn’t mind having egg retrievals done by other doctors, but I liked that she was the one who did my embryo transfer.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
She could be brief at times so if you have additional questions or want more clarification, don’t hesitate to ask. She will answer everything and always call you back if it’s something your nurse can’t answer.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
She called me personally with both good and bad news
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
1 microdose Lupron and added in Follistim and menopur. 3 cycles beginning with clomid and added in Follistim and Menopur. All resulted in around 11-12 eggs retrieved, most would fertilize, but I was having trouble reaching blastocyst stage and then getting chromosomally normal blasts. The last cycle all 5 blasts came back normal and first transfer was successful. Clomid seemed to help boost the follicles and maybe the coq10 I was taking kicked in by the end.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Patrice Cote )
Organized, communicative, responsive, compassionate, always kept me in the loop. Fantastic experience
Describe your experience with RMA of Basking Ridge, New Jersey.
Morning monitoring can be busy so make sure you have the time to wait. It was amazing they stayed open during Covid when a lot of places closed and canceled cycles. They’re very organized and clean. Every doctor and nurse I came into contact with was great.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
Sometimes busy and crowded with a long wait, but early so people can go to work on time
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
Insurance covered most routine care, but not procedures and cryopreservation, genetic testing. It covered some medication costs, but there were out of pocket costs for that too. I probably spent at least $10k
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
Always recommend eSET
9
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
6
Age 32
1 IVF
Male Factor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We did ivf [with Dr. Treiser] because of low morphology. I was on Gonal-F amongst other injections for egg retrieval. We used ICSI and did pgs testing recommended by the doctor because of my husbands genes...I only saw her twice during my treatment she was nice. She gave me hope but things didn't turn out how she thought they would. I was given no explanation as to why most of my embryos didn't make it. Just simply that they didn't.
I started the journey [at RMA of New Jersey] assigned to one nurse a month or so into the process when I tried calling her I was told by the front office staff that she no longer worked there. My new nurse seemed to come in and throw a bunch of things at me that the other one never mentioned. I could never get her on the phone when I called but she would always return my voicemails. Sometimes she would give me all my numbers from bloodwork and sometimes she wouldn't.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
I only saw her twice during my treatment she was nice. She gave me hope but things didn't turn out how she thought they would. I was given no explanation as to why most of my embryos didn't make it. Just simply that they didn't.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Do your research ask questions.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
I was treated good but felt like they could have explained things better as the process went along.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
We did ivf because of low morphology. I was on Gonal-F amongst other injections for egg retrieval. We used ICSI and did pgs testing recommended by the doctor because of my husbands genes.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey.
I started the journey assigned to one nurse a month or so into the process when I tried calling her I was told by the front office staff that she no longer worked there. My new nurse seemed to come in and throw a bunch of things at me that the other one never mentioned. I could never get her on the phone when I called but she would always return my voicemails. Sometimes she would give me all my numbers from bloodwork and sometimes she wouldn't.
Describe your experience with RMA of Basking Ridge, New Jersey.
They are supposedly one of the highest rated clinics with the most pregnancies and highest babies born. My one and only surviving embryo didn't make it to transfer. So I can't comment on that. The monitoring hours were from 6am to 8am to accommodate working schedules. I start at 6:50am so sometimes it was a little tight for me but they were always pretty fast first thing in the morning.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
It worked out for me because I tried to be one of the first ones there when it opened so it always went pretty quick. I went one time maybe an hour or so later and there were a lot of people there but even so didn't have to wait in the waiting room for too long.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
Our insurance covered $15,000 but on top of that we paid $15,300 out of pocket including medicines (over $8,000 one time and the rest was split up) up front before we could continue.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
I was told they only transfer one embryo at a time because its safer and less risks.
What specific things went wrong at RMA of Basking Ridge, New Jersey?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Basking Ridge, New Jersey.
My nurse was away for a week so another nurse called me with blood levels. She told me my estrogen was a certain number when my nurse came back she told me a much lower number. When I asked about it I found out the other nurse told me the wrong number. Also, my first nurse said my initial bloodwork came back good but when the second nurse came in she saw something else that required further testing.
5
Doctor
Susan Treiser
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
4
NPS
5
Age 41
Surrogacy
Black or African-American
Income $100K - $199K
Nurse or HC Services
1st of 12 Docs
IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
In a 7 month span we saw Dr Treiser 3 times. This process isn’t personable it’s all about staying on task and doing what they suggest even if it cost thousands of dollars... She is knowledgeable but very absent in the process. She did not perform my retrieval, polyp removal or any other appt but was there for the transfer. Just more interaction with Dr Treiser and occasional phone call would have fostered a better connection.
[RMA of NJ is] Very organized...the process is well thought out to keep you on track...ivf is a very emotional process and no except the social worker (1 visit)plugged into the emotional aspect of it. They are well located in many areas of New Jersey they are convenient.... Susan [nurse] was straight forward and very good at keeping us on track. She would rush through instructions causing us to call back for clarification. We never both received the information so a lot of times things would get lost in translation
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
She is knowledgeable but very absent in the process. She did not perform my retrieval, polyp removal or any other appt but was there for the transfer. Just more interaction with Dr Treiser and occasional phone call would have fostered a better connection.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Her frontline involvement in your process is minimal. Not to say she isn’t working behind the scene but you will not get a personal connection with her.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
In a 7 month span we saw Dr Treiser 3 times. This process isn’t personable it’s all about staying on task and doing what they suggest even if it cost thousands of dollars
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
Retrieval follistim, and menopur 150 II for egg stimulation every night for 8 days and Pregnyl 10,000 USA for trigger. Blood work and UA every other day. 8 eggs retrieved 4 to blastocyst and 1 genetically normal and frozen for reciprocal ivf
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Susan welgos)
Susan was straight forward and very good at keeping us on track. She would rush through instructions causing us to call back for clarification. We never both received the information so a lot of times things would get lost in translation
Describe your experience with RMA of Basking Ridge, New Jersey.
Very organized...the process is well thought out to keep you on track...ivf is a very emotional process and no except the social worker (1 visit)plugged into the emotional aspect of it. They are well located in many areas of New Jersey they are convenient.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
A lot of money!!!!! Total paid to RMA was approximately 16000 with insurance coverage for certain medical procedures
What specific things went wrong at RMA of Basking Ridge, New Jersey?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Basking Ridge, New Jersey.
Waiting for meds at the pharmacy after being told by my nurse they were called in. Having to call on call doctor which resulted in a 2 hr wait to get the meds that night to start treatment
4
Doctor
Susan Treiser
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
1 of 5
5
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 35 - 38
1 IVF
PCOS
European
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Treiser was very warm and compassionate, listened to my concerns and answered all of my questions. She was great and so supportive throughout the whole process. I started out with another doctor (who since retired) and worked with her moving forward. I chose her specifically because she was the one who ended up doing my transfer. I loved her and her personality, and just felt like she would be the right doctor moving forward.
Joyce Maloney [a nurse at RMA-Somerset] is the most AMAZING nurse... I am SO lucky that I was assigned to her caseload. She is the best... so organized, detailed, compassionate and always followed through. She always called me in a timely fashion with my personal results and thorough directions of what to do next. I wish everyone would have the same experience with their nurse.... The Somerset office has a smaller waiting room, so sometimes it was standing room only.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser was very warm and compassionate, listened to my concerns and answered all of my questions. She was great and so supportive throughout the whole process. I started out with another doctor (who since retired) and worked with her moving forward. I chose her specifically because she was the one who ended up doing my transfer. I loved her and her personality, and just felt like she would be the right doctor moving forward.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Choose her! She has been doing this for so many years and has great experience!
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser made me feel like a human, as she was very warm, listened to my concerns and answered all of my questions. She was great and so supportive.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
I don't remember any protocols specifically.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Joyce Maloney)
Joyce Maloney is the most AMAZING nurse... I am SO lucky that I was assigned to her caseload. She is the best... so organized, detailed, compassionate and always followed through. She always called me in a timely fashion with my personal results and thorough directions of what to do next. I wish everyone would have the same experience with their nurse.
Describe your experience with RMA of Basking Ridge, New Jersey.
A huge strength is how organized they are. Everyone has a job to do and they do it flawlessly, following up with everyone to ensure their treatment moves forward as quickly and seamlessly as possible.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
The Somerset office has a smaller waiting room, so sometimes it was standing room only. With that said, they were very good about getting people in and out, so there really wasn't much waiting around. I usually had to be there by 7:30am, which were the monitoring hours. It wasn't a problem for me because it was on my way to work, but that will be challenging next time with a toddler that has to go to daycare (in the opposite direction).
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
We did owe co-pays during certain visits, but I was very lucky that insurance covered most of our treatment and medicine.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
N/A
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
7
NPS
9
Age 29
European
Income $50K - $99K
Accountant
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I like how she [Dr. Treiser] was honest. We already had our diagnosis going into consultation. We saw her as a second opinion and ending up choosing her for treatment. Both doctors recommended the same course of treatment. However, I felt she had more experience and preferred this clinic to the other one....Started out on 225 IU Follistim & 75 IU Menopur every night. Follicles are not growing very fast. Depending on bloodwork she may increase my medication dosage tonight (Day 6) will find out this afternoon.
Pros- Great statistics, know what they're doing. They [RMA of New Jersey] also have experience with my husbands diagnosis (retrograde ejaculation) which is pretty rare. Our previous clinic did not seem to know as much. Con- They are very large. Some call it a baby factory. However I find comfort in knowing they see a lot of different cases and can react appropriately.... My nurse is very blunt. I would prefer her to be a little more positive, but I guess she is trying to stay realistic.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
I like how she was honest. We already had our diagnosis going into consultation. We saw her as a second opinion and ending up choosing her for treatment. Both doctors recommended the same course of treatment. However, I felt she had more experience and preferred this clinic to the other one.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Be aware that there is a lot of waiting involved in the process. Not like in the waiting room, but to make appointment, get a schedule, etc. if pursuing IVF.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
It's definitely a larger clinic, so I cannot say every time I went in for monitoring I felt like a human. However, during every one-on-one with doctor (and even when I saw my doctor for monitoring) I felt better informed and treated as a person.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
Started out on 225 IU Follistim & 75 IU Menopur every night. Follicles are not growing very fast. Depending on bloodwork she may increase my medication dosage tonight (Day 6) will find out this afternoon.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Cathy Ovacz)
My nurse is very blunt. I would prefer her to be a little more positive, but I guess she is trying to stay realistic. The other doctors/nurses seem a bit more positive though. She is thorough with information. I wish she would have showed me in person re: the injections instead of sending me videos.
Describe your experience with RMA of Basking Ridge, New Jersey.
Pros- Great statistics, know what they're doing. They also have experience with my husbands diagnosis (retrograde ejaculation) which is pretty rare. Our previous clinic did not seem to know as much. Con- They are very large. Some call it a baby factory. However I find comfort in knowing they see a lot of different cases and can react appropriately.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
About 15,000 for egg retrieval, and a FET is approximately 4,500
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
She has a strong preference of single embryo transfer. She will only do multiples in rare cases.
7
Doctor
Susan Treiser
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
9
Age 42 - 43
2 IVF
Male Factor
Uterine Fibroids
Ashkenazi Jewish
Income $50K - $99K
Teacher
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I am an older patient (over 40). She never expressed any negativity towards me like other doctors did... I'm not sure anything Dr. Treiser is doing in my situation is particularly novel...any time I have specifically wanted to directly speak with my doctor Susan Treiser, I have been pleasantly surprised with how quickly and pleasantly she calls me back and speaks at length with me about whatever I want to talk to her about
RMA-NJ is like clockwork...I wish they would do day-3 embryo transfer, they will only transfer day 5's. That said, they have great PGS testing, it's CCS testing and provides a "normal, mosaic, or abnormal" rating... just wished they would have monitoring hours after 8am. I have to get up super early for the appointments as I live far away....[nurse] Jordanna is sweet, humorous, and always gets back to me the same da
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
I have read about other doctors at RMA-NJ trying novel treatments and I'm not sure anything Dr. Treiser is doing in my situation is particularly novel, but then again, it may be that I have not needed anything novel because I am having good success with the current treatment. Dr. Treiser is easy to talk to and easy to get ahold of and explains everything thoroughly that I ask her about so that I'm not concerned about my questions anymore.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser can seem a bit quiet at times but if you ask her all your questions and concerns, she will be very kind and talk to you about everything.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
RMA-NJ is very factory-like in that you just show up at any of their clinics on the days that you are to be monitored and whoever is working there that day does your monitoring. I like that they at least list the names of the doctors on the schedule so I can go to the clinics with the doctors I feel most comfortable with. Generally all communication runs through one's assigned nurse by email and by phone messages, but any time I have specifically wanted to directly speak with my doctor Susan Treiser, I have been pleasantly surprised with how quickly and pleasantly she calls me back and speaks at length with me about whatever I want to talk to her about. She has also called me, instead of having the nurse contact me, at key junctures in my treatment, and she is always the one to talk with me after retrieval and every step along the way in regards to embryo development and testing. There have been tests and medications I have read about and when I bring up a test or a medication adjustment I am wondering about, she has always had good information for me and seems to like talking with me, and has been open to my ideas and suggestions where appropriate.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
I am an older patient (over 40). She never expressed any negativity towards me like other doctors did. I had good AMH, LH/FSH, and many follicles showing on initial visit. She started me on 300 Follistim/Gonal, 150 menopur, then added in Ganirelex a few days later, and then a lupron trigger with an HCG shot. We had very good results with this so it was definitely a good call I think.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Jordanna)
Jordanna is sweet, humorous, and always gets back to me the same day.
Describe your experience with RMA of Basking Ridge, New Jersey.
RMA-NJ is like clockwork. You feel like you've joined some sort of elite fitness club or something, because you can take your "membership" and show up at any of their offices each morning for monitoring and they know who you are and treat you like a valued participant. I wish they would do day-3 embryo transfer, they will only transfer day 5's. That said, they have great PGS testing, it's CCS testing and provides a "normal, mosaic, or abnormal" rating. They will allow transfer of normals and mosaics if you had PGS testing. They have a few different financing options for folks like me who don't have insurance. Their embryology department is amazing. I had to have ICSI done and it worked very well. Their frozen embryo statistics are stellar and are one of the reasons I choose RMA-NJ. All weekday monitoring happens between 6 and 8 in the morning, weekend they are open until 10am. I wish they had later hours.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
Efficient, well-oiled machine, where you feel special and like part of an elite club of patients. I just wished they would have monitoring hours after 8am. I have to get up super early for the appointments as I live far away.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
IVF with ICSI at RMA is normally roughly 20000 a cycle without insurance. I got a package with ARC (financing that RMA offers) for 3 cycles with ICSI and 6 transfers, for roughly 40000 financed. They also have an interesting setup for PGS testing where you pay to "buy in" to a package of 10 embryos tested for roughly $4000 where those 10 embryos can be all in one cycle or if not used, spills over to subsequent cycles.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
Dr. Treiser and I discussed MY research on transfering embryos and what I thought was best (freeze all, multiple cycles, then transfer one at a time) and she agreed with my sense of where to go.
9
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
8
NPS
10
Age 29
2 IVF
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Treiser understood that I have an anxiety disorder, so she would be very frank with me and give me numbers, percentages, etc when she could, because that made me feel more in control/like I knew what to expect. When we had bad news, she would call me herself rather than letting the nurse call me. ... I felt Dr. Treiser was very candid and forthcoming, and worked with me to find the best way to treat both my infertility and manage my anxiety about the process. I trusted her and felt she absolutely knew what she was doing.
They [RMA] are a large practice so you do see a lot of doctors, but all of the doctors at the Somerset office and the ones I met at Basking Ridge were all great. I especially loved Dr. Leo Doherty. He was kind and compassionate and has hands down the best bedside manner of any doctor I’ve ever met in my 29 years of life. The office staff is incredible, the nurses are all kind, and I LOVED the phlebotomist Richmond at Somerset. I was really sad to graduate. My OBGYN is great but the experience doesnt hold a candle to the one I had at RMA. I would recommend them over and over to anyone (and I do!)
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
I felt Dr. Treiser was very candid and forthcoming, and worked with me to find the best way to treat both my infertility and manage my anxiety about the process. I trusted her and felt she absolutely knew what she was doing. I was very happy with her, although she was not my favorite doctor at the Somerset office.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
She isn’t the warmest doctor at RMA but she does care, and she is extremely knowledgeable. Be honest about what you need from her and she will do her best to meet those needs and make your process easier.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser understood that I have an anxiety disorder, so she would be very frank with me and give me numbers, percentages, etc when she could, because that made me feel more in control/like I knew what to expect. When we had bad news, she would call me herself rather than letting the nurse call me. She also was the one to call us when we had good news as well. After my retrievals and transfer (done by Dr. Leo Doherty because of how the schedule fell), she called to check on me and see how I was doing. Also, after I was no longer a patient, I reached out to her about results on my first trimester screen to ask her opinion and she called me back the same day, and asked me to keep her updated. When I emailed her the results of my subsequent NIPT screening, she emailed me back the same day.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
My first cycle was a typical antagonist protocol because I have PCOS. They expected me to overproduce so they started me on lower doses. However, my body wasn’t responding in the way they had expected. I produced 19 eggs, 16 mature, 12 fertilized with ICSI, and only 2 survived to 6-day blast. Luckily both were PGS normal but Dr. Treiser encouraged us to let her try another cycle to see if we could get better results and bank more, higher quality embryos since we do want more than one child. Our insurance covers IVF and allows banking so we decided to do a second cycle. We did a Lupron down-regulation protocol the second time. Dr. Treiser felt she had learned about my body in the first cycle and that with the Lupron cycle, she could have more control over how my body would react. We retrieved 24 eggs, 21 mature, 19 fertilized, and 14 made it to day 6 blast. 11/14 were PGS normal. We were so happy we trusted her to do a second cycle. I am currently 18w5d pregnant with my first transfer of our best quality female.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Patrice Cote)
Patrice is actually a PA, not a nurse. I felt she was very responsive to my concerns, extremely patient with me (my anxiety got the best of me during this process and she would spend a long time on the phone with me answering my giant lists of questions). She was compassionate and intelligent and I trusted her as much as I trusted the doctors.
Describe your experience with RMA of Basking Ridge, New Jersey.
RMA is great. I actually have sent a friend there since I graduated, and I know several people who have successfully had babies at RMA, some after years of infertility with no success at other clinics. They are a large practice so you do see a lot of doctors, but all of the doctors at the Somerset office and the ones I met at Basking Ridge were all great. I especially loved Dr. Leo Doherty. He was kind and compassionate and has hands down the best bedside manner of any doctor I’ve ever met in my 29 years of life. The office staff is incredible, the nurses are all kind, and I LOVED the phlebotomist Richmond at Somerset. I was really sad to graduate. My OBGYN is great but the experience doesnt hold a candle to the one I had at RMA. I would recommend them over and over to anyone (and I do!)
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
Some days were busier than others with monitoring (Mondays and Fridays were busiest) but I learned the best times to go to avoid the rush, and I still felt like I was given enough time with the doctors. On weekends, we had to go a little further to the basking Ridge office because the Somerset office was closed, but the monitoring hours were longer on weekends at BR and I still felt like the wait wasn’t too bad.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
My insurance covered IVF luckily, but PGS was out of pocket. We paid $2500 for up to 10 embryos, and then $125 per additional embryo (total $3250). We also had co-pays for visits and meds.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
RMA strongly prefers eSET, frozen. Especially if you PGS test. I wasn’t given an option to transfer multiples, especially given my age and the fact that I have no miscarriage history. I’m happy with that decision as I am not sure I could handle twins.
8
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Successful
NPS
7
NPS
0
Age 43 - 47
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Uterine Fibroids
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Neutral
Doesn't Recommend
Successful
Dr Treiser was more than satisfactory as my RE during my time with IVF NJ. I really can't complain about the care I received then. Each time a cycle failed, she had a plan going forward. She was flexible and allowed me to participate in planning the next steps.She can come across as a bit cool at times but like I mentioned previously, I didn't need hand holding, I needed results...
Overall the experience with RMA was not satisfactory and at times unpleasant. When my first cycle with them failed (an FET with embryos from a prior cycle at IVF NJ) the nurse implied that the embryos weren't up to RMA's standards. Ok.. I have twin girls and my baby boy from those crappy embryos. I'm considering cycling again with them next fall only because of Dr Treiser. I'm already dreading dealing with them again. (RMA) The billing department was fine....
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr Treiser was more than satisfactory as my RE during my time with IVF NJ. I really can't complain about the care I received then. Each time a cycle failed, she had a plan going forward. She was flexible and allowed me to participate in planning the next steps.She can come across as a bit cool at times but like I mentioned previously, I didn't need hand holding, I needed results.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr Treiser tries to be somewhat personable. Shes pleasant but sticks to the facts with little hand holding.I didn't have any complaints regarding my care until the acquisition of IVF NJ by RMA NJ. RMA was strictly all business and they herded everyone around like cattle. They were almost rude to my husband and myself because we had to bring our twins for an appointment. They should make a waiting room for parents that's as comfortable as the main waiting area. My husband and the girls had to wait in a tiny room that was claustrophobic. One time I went for an appointment and waited an hour + to be called. RMA said they didn't realize that I was waiting. Despite signing in and saying good morning to everyone. There is absolutely no privacy at RMA. You get herded around with a group. There's maybe 6-8 women getting blood work at the same time. I had to STAND in a long corridor with at least 10 other women and some of their partners while waiting for an ultrasound. And you can hear everything through the doors.
Describe your experience with the nursing staff at RMA of Basking Ridge, New Jersey.
When I was a patient at IVF NJ, the nurses were absolutely wonderful. I'm a nurse myself and I was really impressed with the job they did. They were professional but personable, on top of everything, and responded to an email, phone call or text within minutes. They made my two failed cycles easier to deal with and my successful one even more exciting and special. Once the clinics merged, the nurses began to leave. The nurses from RMA were ok but they weren't on top of things at all. Like I didn't realize I needed my annual mammography when I started my last cycle. They didn't even notice. IVF NJ wouldn't have allowed me to cycle. It took a long time for them to respond to email or messages. Sometimes not until the next day. Any procedure done at IVF NJ was made as pleasant as possible. The nurses, the RE's and the support staff were all really nice and your nurse would come to see you before your transfer. We even received a card after our first transfer from our nurse.
Describe your experience with RMA of Basking Ridge, New Jersey.
Overall the experience with RMA was not satisfactory and at times unpleasant. When my first cycle with them failed (an FET with embryos from a prior cycle at IVF NJ) the nurse implied that the embryos weren't up to RMA's standards. Ok.. I have twin girls and my baby boy from those crappy embryos. I'm considering cycling again with them next fall only because of Dr Treiser. I'm already dreading dealing with them again. (RMA) The billing department was fine. We've paid OOP for everything so the billing department was always nice to us, lol!
7
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
9
Age 34
3 IUI
2 IVF
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Treiser took the time to actually sit and talk with me, and explained the process. She answered every question I had and was not intimidating to approach. She was very candid and honest. She was always willing to listen...Dr. Treiser is a great physician. She is extremely knowledgeable. At first she may seem a bit cold, but she really isn't. She is kind and compassionate and cares deeply about her patients. You can tell that she has a passion for her job and loves what she does. She is very candid and honest.
Some of the nurses [at RMA] were better than others. One nurse in particular made a huge difference for me...If you went in early and beat the rush you got done fast. Certain people were better than others with the monitoring...When they merged...costs drastically went up. My storage fee when from $400 a year to $1,200 a year! Also, costs for every visit went up. RMA charges a co-pay for literally everything.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser is a great physician. She is extremely knowledgeable. At first she may seem a bit cold, but she really isn't. She is kind and compassionate and cares deeply about her patients. You can tell that she has a passion for her job and loves what she does. She is very candid and honest.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Make an appointment with her. She's terrific!
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser took the time to actually sit and talk with me, and explained the process. She answered every question I had and was not intimidating to approach. She was very candid and honest. She was always willing to listen. Infertility is a challenging diagnosis with a lot of emotions. Dr. Treiser was sad with me when things didn't go as planned and shared in my joy when I was pregnant finally. Initially, I was having twins, but lost one around 8 weeks. She was comforting and gentle and definitely went above and beyond to support me.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
we did 3 IUI's and 2 rounds of IVF. Initially, I was on clomid, but I got visual effects, so I was switched to Femara. We had a sperm issue, so the iui didnt work. The first IVF yielded 2 good embryos (I have pcos, so even w a lot of eggs, they weren't all mature). We did a fresh transfer, but it didn't work. She changed the protocol to a feeeze all and added in HGH. I ended up with 4 embryos. Two were transferred and two were kept frozen (one was a 6 day embryo). The changes to the protocol (HGH and stimming for longer) yielded me more embryos. I did get some mild OHSS, but that was expected, hence we planned for a freeze all.
Describe your experience with the nursing staff at RMA of Basking Ridge, New Jersey.
Some of the nurses were better than others. One nurse in particular made a huge difference for me. Her name was Susan L. And she was a blessing. IVFNJ is now merged with RMA, so the nursing staff is completely different now.
Describe your experience with RMA of Basking Ridge, New Jersey.
It is completely different from when I went, so this question doesn't pertain any longer.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
If you went in early and beat the rush you got done fast. Certain people were better than others with the monitoring.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
My insurance covered most things. I did have some bigger costs with meds, but overall it wasn't bad. When they merged with RMA, costs drastically went up. My storage fee when from $400 a year to $1,200 a year! Also, costs for every visit went up. RMA charges a co-pay for literally everything.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
We transferred 2 each time. My first transfer did not implant, and I'm not sure why. With the second transfer, it was a frozen cycle and I also added in Accupuncture. Initially, I was pregnant with twins, but we lost one at 8 weeks. I would have been very happy with twins, but I do have a healthy almost 20 month old.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
8
NPS
9
Age 33 - 35
10 IUI
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
She [Dr. Treiser] is compassionate and empathetic, but a little blunt and to the point. She was always available to me if I had any questions and was willing to hear me out and explain fully our treatment options. Great bedside manners too. ... After my miscarriage we moved into injectables with and without trigger, depending on my schedule and my cycle. We’ve also done timed intercourse with trigger shot and letrozole. Several cycles I was also put on progesterone to assist.
Strengths [of RMA of New Jersey] - definitely the staff. Super friendly and optimistic, all across the board, from the front desk to the nurses and doctors to the lab. Weaknesses - sometimes it’s a bit of a wait, but it is well worth it. ... Caring and empathetic. She thoroughly explained everything I needed to understand and was compassionate towards me and all of my questions and concerns that I had during my cycles. She also checked in when I wasn’t in cycle.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
She is compassionate and empathetic, but a little blunt and to the point. She was always available to me if I had any questions and was willing to hear me out and explain fully our treatment options. Great bedside manners too.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Ask a lot of questions and explore all of your options. She is willing to take the time out to explain every detail to you, so take advantage of that.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr Treiser would personally call me when I had questions/issues. She was readily available when needed.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
Started with clomid, but this thinned my lining too much. Moved to Letrozole, with trigger. After my miscarriage we moved into injectables with and without trigger, depending on my schedule and my cycle. We’ve also done timed intercourse with trigger shot and letrozole. Several cycles I was also put on progesterone to assist.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Christine Pierman )
Caring and empathetic. She thoroughly explained everything I needed to understand and was compassionate towards me and all of my questions and concerns that I had during my cycles. She also checked in when I wasn’t in cycle.
Describe your experience with RMA of Basking Ridge, New Jersey.
Strengths - definitely the staff. Super friendly and optimistic, all across the board, from the front desk to the nurses and doctors to the lab. Weaknesses - sometimes it’s a bit of a wait, but it is well worth it.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
Insurance covered 80% of my IUIs resulting in an out of pocket cost of less than $2000.
8
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Successful
NPS
9
NPS
10
Age 36 - 37
1 IVF
Donor Eggs
Poor Egg Quality
Income $200K - $499K
2nd of 2 Docs
5 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She was blunt, but caring at the same time... Dr. Treiser was the primary doctor behind my treatment plan, however I did not see her for monitoring appointments.
As it is a large clinic, many doctors were seen throughout my treatment. I was assigned a coordinator, who acted as the go between between myself and Dr. Treiser.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser was the primary doctor behind my treatment plan, however I did not see her for monitoring appointments. She did perform my transfer. As it is a large clinic, many doctors were seen throughout my treatment. I was assigned a coordinator, who acted as the go between between myself and Dr. Treiser.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
She is not the most warm and fuzzy person, but she knows what she is doing!
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser is very professional, but clearly wants the best for her patients. She was blunt, but caring at the same time. This is clearly her field of expertise, but she still tried to connect with us on a personal level during our visits. Since the birth of my children, she has personally reached out to me to check in.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
I don't recall specifics. The egg donor cycle was successful, but my previous estrogen priming protocol had resulted in embryos that did not make it to transfer.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Domenica Abramo)
Domenica held my hand throughout the entire donor egg process. She calmed me down when I was a nervous wreck and she celebrated the milestones with me. Domenica promptly responded to all of my requests (Even emailed me back on New Year's Eve)! She was compassionate and reassuring throughout the entire process.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
Monitoring appointments in Hamilton were during a window of time, but patients were typically moved in and out fairly quickly.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
Fortunately, I had great health insurance. I was responsible for the fee for the donor, medications and copays.
9
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Hamilton (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
6
NPS
5
Age 35 - 36
Donor Eggs
European
Ashkenazi Jewish
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Treisser called me a handful of times to personally provide lab results and discuss further plans. She was available when I had unexpected problems. She failed to see if I knew my blood type and had me go to the emergency room for bleeding.... After a chemical pregnancy of two embryos, an ERA was performed which provided helpful data about the protocol. Double embryo transfer was done twice resulting in one healthy baby.
Clinic [RMA of New Jersey] seems thorough and professional. They can take awhile to return messages and getting through to someone can take time too. Overall, my experience was ok but they were not helpful in finding me a local monitoring clinic.... My nurse often called to provide information, results, and instructions but I preferred the information emailed to me. She did not usually provide specific numbers but told me things looked good.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treisser called me a handful of times to personally provide lab results and discuss further plans. She was available when I had unexpected problems. She failed to see if I knew my blood type and had me go to the emergency room for bleeding.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Review your records for accuracy.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
She called me numerous times to discuss concerns.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
After a chemical pregnancy of two embryos, an ERA was performed which provided helpful data about the protocol. Double embryo transfer was done twice resulting in one healthy baby.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Carolyn Collins)
My nurse often called to provide information, results, and instructions but I preferred the information emailed to me. She did not usually provide specific numbers but told me things looked good.
Describe your experience with RMA of Basking Ridge, New Jersey.
Clinic seems thorough and professional. They can take awhile to return messages and getting through to someone can take time too. Overall, my experience was ok but they were not helpful in finding me a local monitoring clinic.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
My doctor was fairly adamant about transferring two embryos to increase the chances of a baby for the parents. She did not really discuss the risks with me, but the risks were in my records.
What specific things went wrong at RMA of Basking Ridge, New Jersey?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Basking Ridge, New Jersey.
I knew my blood type was positive but the doctor ordered a rho-gan shot for me because my chart said it was negative.
6
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
5
Clinic
RMA of Basking Ridge, New Jersey
Basking Ridge
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2013, Successful
NPS
9
NPS
9
Age 44
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Consultant
3rd of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Treiser] is very direct and gives quality information. She came in herself to do my second embryo transfer (after first failed) and we were successful on that second try. She seemed to care about results. Always answered by questions. I did a lot of research about immunosuppressive therapies and while she admitted she didn't necessarily agree with what another doctor told me, she listened and gave her opinion and didn't make me feel crazy...
[RMA of New Jersey - Somerset is...] Smaller than some other clinics I went to prior. I felt less like a number. However, this clinic was not RMA when I went. They were still IVF-NJ. I am not sure how this clinic is operating today...My primary nurse was the most amazing, caring person. I really felt like she cared. She answered all of my questions, no matter how many or how big or small. She was great over email and on the phone. Always got back to me very quickly. The rest of the nursing staff were also wonderful--those seen during procedures were attentive and helpful...
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
She is very direct and gives quality information. She came in herself to do my second embryo transfer (after first failed) and we were successful on that second try. She seemed to care about results. Always answered by questions. I did a lot of research about immunosuppressive therapies and while she admitted she didn't necessarily agree with what another doctor told me, she listened and gave her opinion and didn't make me feel crazy.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
She may not be very warm and fuzzy, but she is smart and caring and will do everything she can to get you results.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
I felt the treatment was more tailored to me as a person than just giving me the same plan that she gives to all her patients.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Jill Kerwin)
My primary nurse was the most amazing, caring person. I really felt like she cared. She answered all of my questions, no matter how many or how big or small. She was great over email and on the phone. Always got back to me very quickly. The rest of the nursing staff were also wonderful--those seen during procedures were attentive and helpful.
Describe your experience with RMA of Basking Ridge, New Jersey.
Smaller than some other clinics I went to prior.I felt less like a number. However, this clinic was not RMA when I went. They were still IVF-NJ. I am not sure how this clinic is operating today.
9
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
9
NPS
9
Age 32 - 33
Endometriosis
Male Factor
South Asian
Income $50K - $99K
1st of 3 Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We met in-person with Dr. Traiser on our initial fertility consultation. After that, we we’re meeting sometimes in the morning monitoring. We are quite happy from Dr. Traiser. She once scheduled a time following up consultation before we started the cycle...We were interested to transfer two embryos but according to Dr. Traiser, the RMA no longer transfer more than one...
It’s [RMA of New Jersey] so organized and excellent. Furthermore, they have a nice patient portal which gives you 100% access to your records and communication with your team. I am quite satisfied...Michelle [nurse] was an excellent communicator. She responded to almost every concern and addressed them in a professional way...according to Dr. Traiser, the RMA no longer transfer more than one [eset]...
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
We met in-person with Dr. Traiser on our initial fertility consultation. After that, we we’re meeting sometimes in the morning monitoring. We are quite happy from Dr. Traiser. She once scheduled a time following up consultation before we started the cycle. She was a good doctor with us so for.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Always make sure to follow Dr. Traiser protocol. It works if you follow accordingly.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Traiser treated us as a human. She really listened to our problems and addressed them in a nice way.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Michelle B)
Michelle was an excellent communicator. She responded to almost every concern and addressed them in a professional way.
Describe your experience with RMA of Basking Ridge, New Jersey.
I would highly recommend this place. It’s so organized and excellent. Furthermore, they have a nice patient portal which gives you 100% access to your records and communication with your team. I am quite satisfied.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
8000$ out of pocket
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
Yes, We were interested to transfer two embryos but according to Dr. Traiser, the RMA no longer transfer more than one.
9
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
9
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 46
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Income $100K - $199K
Business Executive
2nd of 3 Docs
3 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Treiser is so caring, dedicated to success and so fully attentive to the goal. She made me feel like I was her only patient. She would call me from vacation to check on me, she wanted to deliver all my results to me personally...She took every precaution, medication, test possible to give me the best chance of success.
Wonderful staff, nurses, front desk people, lab techs. Everyone made you feel important and welcome. The friendliness from everyone made early morning testing and difficult tests easier. It was a wonderful experience all the way around with the entire RMA team at all locations...[the nurse] cried and laughed with me daily. She wanted a positive result as much as I did. She made a emotional hard journey so much easier.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr Treiser is so caring, dedicated to success and so fully attentive to the goal. She made me feel like I was her only patient. She would call me from vacation to check on me, she wanted to deliver all my results to me personally. I will always be so thankful for having her as part of this journey.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr Treiser is outstanding. I had many failed pregnancies and was older and she wouldn’t give up on me. She took every precaution, medication, test possible to give me the best chance of success.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey.
Shannon became like a family member. She cried and laughed with me daily. She wanted a positive result as much as I did. She made a emotional hard journey so much easier.
Describe your experience with RMA of Basking Ridge, New Jersey.
Wonderful staff, nurses, front desk people, lab techs. Everyone made you feel important and welcome. The friendliness from everyone made early morning testing and difficult tests easier. It was a wonderful experience all the way around with the entire RMA team at all locations.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2006 - 2010, Successful
NPS
10
NPS
10
Age 46 - 50
Donor Eggs
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
Operations
1st of 2 Docs
IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Treiser responded to emails quickly and completely. She was caring, and wanted to make sure our expectations were met and our anxieties talked about. We were fortunate that that our one transfer was successful...It's [RMA of New Jersey] a very large practice, and it's probably possible to get lost in it if you make a wrong turn anywhere along the way. It's important to take responsibility for your care there, just in case someone drops the ball. On the flip side, because it's so large, they have access to anything you would need.
There are probably many great doctors at RMA NJ, so it's important to rely on your instinct when choosing one to work with....We never had an issue with the nurses. They treated our surrogate very well, even though she didn't have a single nurse she communicated with...It's a very large practice, and it's probably possible to get lost in it if you make a wrong turn anywhere along the way. It's important to take responsibility for your care there, just in case someone drops the ball. On the flip side, because it's so large, they have access to anything you would need.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser responded to emails quickly and completely. She was caring, and wanted to make sure our expectations were met and our anxieties talked about. We were fortunate that that our one transfer was successful.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
There are probably many great doctors at RMA NJ, so it's important to rely on your instinct when choosing one to work with.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser was professional, warm, and direct. She explained everything clearly, and encouraged us to contact her for any reason. The staff at the clinic backed her up successfully.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
It's been nine years, so I don't recall.
Describe your experience with the nursing staff at RMA of Basking Ridge, New Jersey.
We never had an issue with the nurses. They treated our surrogate very well, even though she didn't have a single nurse she communicated with.
Describe your experience with RMA of Basking Ridge, New Jersey.
It's a very large practice, and it's probably possible to get lost in it if you make a wrong turn anywhere along the way. It's important to take responsibility for your care there, just in case someone drops the ball. On the flip side, because it's so large, they have access to anything you would need.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
Our surrogate's health insurance covered many of the costs. But it's been too long to remember the exact amounts required.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
6
NPS
8
Age 40 - 41
4 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr. Treiser is a very caring, involved doctor...My experience as her patient was positive, aside from the fact that the treatment hasn't worked so far, though I was apprised of this in advance. I have always felt that she cares very much, was involved in the treatment and was trying to get the best results...ask as many questions as you have and don't be afraid to do so...The nursing staff [at RMA] is overall good and professional. I have no complaints.
My biggest critique [at RMA] would be the on call answering service. Whenever I call, I am always asked if I am pregnant, which I find absurd and hurtful. One of the on call doctors is also pretty terse/short, which is unnerving mid cycle...The nursing staff is overall good and professional. I have no complaints...some days it got backed up and there was something of a wait...There were monitoring visit costs, doc visit costs, and costs for each treatment.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
My experience as her patient was positive, aside from the fact that the treatment hasn't worked so far, though I was apprised of this in advance. I have always felt that she cares very much, was involved in the treatment and was trying to get the best results.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
My advice is not specific to her, just in general, ask as many questions as you have and don't be afraid to do so.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser is a very caring, involved doctor.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
I don't remember specifics.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Christine Helbo)
The nursing staff is overall good and professional. I have no complaints.
Describe your experience with RMA of Basking Ridge, New Jersey.
My biggest critique would be the on call answering service. Whenever I call, I am always asked if I am pregnant, which I find absurd and hurtful. One of the on call doctors is also pretty terse/short, which is unnerving mid cycle.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
It was fine, but some days it got backed up and there was something of a wait. I would imagine that could happen anywhere, though.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
There were monitoring visit costs, doc visit costs, and costs for each treatment.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
N/a
6
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
8
NPS
10
Age 30
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Successful
We did a mock transfer and I'm so glad we did. It was difficult so she [Dr. Susan Treiser] dilated my cervix. She had me come in with no appointment needed for a second mock to make sure it worked. I truly think this helped ensure the transfer was successful. I was so tense during the mock that she recommended valium for the day of. She made sure she would have no issues for transfer day. My husband had extremely low sperm count (single digits) so we froze several vials and it was successful. We had a backup plan just in case that was not successful day of.
[RMA of NJ-Somerset has] Early monitoring appointments. Many locations and doctors. Nurses emailed, very responsive . Good live birth rates. Thorough testing. Would recommend. Friendly staff. Easy to get appointments. From when I called to egg retrieval it was less than 2 months.... CCS testing. $4500 Sperm freeze $1000
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
We did a mock transfer and I'm so glad we did. It was difficult so she dilated my cervix. She had me come in with no appointment needed for a second mock to make sure it worked. I truly think this helped ensure the transfer was successful. I was so tense during the mock that she recommended valium for the day of. She made sure she would have no issues for transfer day. My husband had extremely low sperm count (single digits) so we froze several vials and it was successful. We had a backup plan just in case that was not successful day of.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Go with her
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
She was nice, to the point. Bedside manner OK. Very professional
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Jennifer )
Very responsive
Describe your experience with RMA of Basking Ridge, New Jersey.
Early monitoring appointments. Many locations and doctors. Nurses emailed, very responsive . Good live birth rates. Thorough testing. Would recommend. Friendly staff. Easy to get appointments. From when I called to egg retrieval it was less than 2 months.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
Efficient. Early morning
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
CCS testing. $4500 Sperm freeze $1000
8
Doctor
Susan Treiser
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Successful
NPS
10
NPS
10
Age 42 - 43
Donor Eggs
European
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
More professional than nice, but she is really talented at what she does... Prepare & ask questions.... she will answer you but may not tell you everything.
When Dr Trieser owned IVFNJ the entire staff were personable and nice. You felt they were routing for you.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
She was very professional and nice. More professional than nice, but she is really talented at what she does. You there to make a baby, not make a best friend....I would go to her again & would definitely recommend her to others.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Prepare & ask questions....she will answer you but may not tell you everything. I learned that being as relaxed about the process can make a difference. Meaning, on the day of your transfer, do you best & whatever it takes to keep relaxed & to not worry...a relaxed recipient helps the implantation.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
when Dr Trieser owned IVFNJ the entire staff were personable and nice. You felt they were routing for you.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
lovenox, POI, estrogen...
Describe your experience with the nursing staff at RMA of Basking Ridge, New Jersey.
They were nice & comforting
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
35,000 for one cycle 17,000 for another, but shared cycle
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 44
1 IUI
Donor Eggs
Endometriosis
Poor Egg Quality
Uterine Fibroids
Income $100K - $199K
Investor
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Treiser was very honest with communicating the best treatment for us to successfully conceive. We got pregnant on the first cycle and one embryo transfer. She put us on the right track and we now have a beautiful healthy baby girl...I was given guidance and support through out my journey...I really had a great experience and I’m happy with the results of my treatment. I’m now a mother to a beautiful baby girl.
RMA is very well organized. They do their job very well. I never experienced a long wait whenever I went to their clinic. The staff are very friendly and supportive. I really had a great experience and I’m happy with the results of my treatment. I’m now a mother to a beautiful baby girl...The nursing staff were always very nice and organized. They were quick to attend me and I never really had to wait during my appointments. They always called me back whenever I needed to speak to them.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser was very honest with communicating the best treatment for us to successfully conceive. We got pregnant on the first cycle and one embryo transfer. She put us on the right track and we now have a beautiful healthy baby girl.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
I was given guidance and support through out my journey.
Describe your experience with the nursing staff at RMA of Basking Ridge, New Jersey.
The nursing staff were always very nice and organized. They were quick to attend me and I never really had to wait during my appointments. They always called me back whenever I needed to speak to them.
Describe your experience with RMA of Basking Ridge, New Jersey.
RMA is very well organized. They do their job very well. I never experienced a long wait whenever I went to their clinic. The staff are very friendly and supportive. I really had a great experience and I’m happy with the results of my treatment. I’m now a mother to a beautiful baby girl.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
7
Age 37
2 Fertility Medications
PCOS
European
Income $100K - $199K
Business Executive
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I was at the beginning of my journey so she [Dr. Susan Treiser] told me the treatment was conservative and we would see how i responded...Dr. Treiser was professional and explained what I needed to know about the procedure and my condition. She was skilled in understanding how my condition would effect fertility and was detailed in giving me what I needed to know about how to proceed medically...
The front desk staff [at RMA of New Jersey- Somerset] was not polite or understanding at all. They were actually rude to a patient that I was in the waiting room with. The billing staff didn't like questions and the whole front office staff was difficult to deal with...The nursing staff was not memorable. I saw a different one each time and had very limited interaction with them...Avoid her office staff as much as possible.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser was professional and explained what I needed to know about the procedure and my condition. She was skilled in understanding how my condition would effect fertility and was detailed in giving me what I needed to know about how to proceed medically.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Avoid her office staff as much as possible.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
I was at the beginning of my journey so she told me the treatment was conservative and we would see how i responded.
Describe your experience with the nursing staff at RMA of Basking Ridge, New Jersey.
The nursing staff was not memorable. I saw a different one each time and had very limited interaction with them.
Describe your experience with RMA of Basking Ridge, New Jersey.
The front desk staff was not polite or understanding at all. They were actually rude to a patient that I was in the waiting room with. The billing staff didn't like questions and the whole front office staff was difficult to deal with.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
I didn't research the costs before I went but I have great insurance so my out of pocket costs were minimal.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
None
What specific things went wrong at RMA of Basking Ridge, New Jersey?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of Basking Ridge, New Jersey.
General rudeness from the office staff.
8
Doctor
Susan Treiser
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Treiser] was the one who did both my retrieval and transfer, so I really felt that she was part of the whole process. She also called a lot to check in and give me the results of my tests, so that was very helpful to hear directly from her...Based on the results of my tests, the best course of action was to go right to IVF. Dr. Treiser always made everything out decision, but I appreciated her honest feedback on where we would have the most success...
She [nurse at RMA of New Jersey] really took the time to discuss every step of the process with me. This ranged from the medicine to the procedures and creating timelines so I would know what to expect...They have an app that is used for tracking medicine, results and contacting your support team, and that was very helpful. They also have multiple locations that do blood work and ultrasounds on site, so it was really nice not having to go elsewhere for that...
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
My experiences with her were very good. She was the one who did both my retrieval and transfer, so I really felt that she was part of the whole process. She also called a lot to check in and give me the results of my tests, so that was very helpful to hear directly from her.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
You are in good hands.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
I felt that she and her team took very good care of me. They took the time to speak me through each step of the process, and made something that was very intimidating seem doable.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
Based on the results of my tests, the best course of action was to go right to IVF. Dr. Treiser always made everything out decision, but I appreciated her honest feedback on where we would have the most success.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey.
My nurse was amazing. She really took the time to discuss every step of the process with me. This ranged from the medicine to the procedures and creating timelines so I would know what to expect.
Describe your experience with RMA of Basking Ridge, New Jersey.
My clinic did a great job on the communication side. They have an app that is used for tracking medicine, results and contacting your support team, and that was very helpful. They also have multiple locations that do blood work and ultrasounds on site, so it was really nice not having to go elsewhere for that.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
The hours were from 6am-8am which was very helpful because I could get in and out before work. I also could go to any office for the morning hours, so if one particular office is less popular, you have a greater chance of getting in and out.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
In our initial appointment we had a financial coordinator go over what our insurance would cover, what was out of pocket, and what we could expect. They could not control the costs of medication, but I did feel that they were very transparent from the start.
Describe Susan Treiser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
RMA only does one embryo transfer as their policy, and I was very comfortable with that.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 41 - 42
2 IVF
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Treiser is a thorough, no nonsense type of doctor that will not have you waste your time. From the moment I met her, she told me exactly what was needed for results. I went straight to IVF and appreciated that precious time was not wasted...Dr. Treiser and Jordanna [nurse] were excellent to work with. They called and emailed to provide updates and were honest about best case or worst case scenarios....
RMANJ had several monitoring sites to choose from. The hours of operation offered great hours. The locations were clean and efficient. I appreciated the RMA app to see which RE would be at a particular site. The check-in process is smooth...Jordanna [nurse] is so thorough, knowledgeable, patient, just a great person...Dr. Treiser and Jordanna were excellent to work with. They called and emailed to provide updates and were honest about best case or worst case scenarios.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser is a thorough, no nonsense type of doctor that will not have you waste your time. From the moment I met her, she told me exactly what was needed for results. I went straight to IVF and appreciated that precious time was not wasted. Time is of the essence especially if you are a woman of a certain age.
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser is very direct, realistic and honest about your diagnosis, age, expectations. You have to come in with an understanding that IVF may not work.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser and Jordanna were excellent to work with. They called and emailed to provide updates and were honest about best case or worst case scenarios.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
Back to Back egg retrievals, straight to IVF due to age, started process at 41. (1st Egg Retrieval stim start date 2/14/2021 (10 stim days); 2nd egg retrieval stim start date 3/11/2021 (15 stim days), Gonal-F 300, Menopur 2 vials, Cetrotide or Ganirelex, Dual Trigger with Lupron 40 Units PM, 40 units AM and HCG 10,000 units PM; 2nd Egg retrieval estrace for 3 days prior to stims, slow responder but even follicle growth); several supplements started about 8 weeks prior to 1st egg retrieval (please consult with RE and/or PCP because these were high doses): VESIsorb Ubiquinol-QH Coenzyme Q10- 2 capsules, Acai Berry 1000mg, B-Complex 100mg, Vitamin C 1600mg, Vitamin D 10000 IU, Melatonin 5mg, Triple Strength Omega-3 Fish Oil, Theranatal Preconception with both egg retrievals plus Metformin 1000mg per day (for egg quality); Total euploid embroyos = 5 from both egg retrievals
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Jordanna )
Jordanna is so thorough, knowledgeable, patient, just a great person!
Describe your experience with RMA of Basking Ridge, New Jersey.
RMANJ had several monitoring sites to choose from. The hours of operation offered great hours. The locations were clean and efficient. I appreciated the RMA app to see which RE would be at a particular site. The check-in process is smooth.
10
Doctor
Susan Treiser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
7
NPS
10
Age 33 - 34
8 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Treiser was familiar with my history and addressed my problems personally. I felt as though I was understood and being cared for.... When I went through my miscarriage she personally to apologize and give me all of the details of my next steps (D&C, naturally or pills). She checked in with me several times after my procedure as well. I do wish I would have seen her more, as we are rotated through doctors for early morning monitoring....She answered all of my questions quickly and efficiently and was very transparent.
The clinic [RMA of New Jersey] is clean and organized. The lab is quick and gentle. The doctors are all great with great bedside manners. They take the time to speak with you, answer questions, and show empathy and compassion. The only weakness is the office is on the smaller side and sometimes you have to travel to another office for monitoring if they aren’t open on the weekends....Everyone in the entire office is friendly, nurturing, understanding and they clearly communicate with you every detail.
How was your experience with Susan Treiser at RMA of Basking Ridge, New Jersey?
She treated me in a personal manner and understood my history. She was very caring and has great bedside manner. When I went through my miscarriage she personally to apologize and give me all of the details of my next steps (D&C, naturally or pills). She checked in with me several times after my procedure as well. I do wish I would have seen her more, as we are rotated through doctors for early morning monitoring. She answered all of my questions quickly and efficiently and was very transparent. Even her office was quick to respond. She is respectful and friendly, and clearly always has our best interest at heart. Wonderful doctor all around!
What's one piece of advice would you give a prospective patient of Susan Treiser at RMA of Basking Ridge, New Jersey?
Don’t be afraid to ask a lot of questions. Ask for clarity, email and call, because they will take the time you need to answer all of your questions and to ensure you understand fully.
During treatment, were you treated like a number or a human with Susan Treiser at RMA of Basking Ridge, New Jersey?
Dr. Treiser was familiar with my history and addressed my problems personally. I felt as though I was understood and being cared for.
Describe the protocols Susan Treiser used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
We started with clomid, and IUI. It unfortunately did not work so we moved on to another hormone medication. She wanted me to do medicated IUIs because of my husband’s sperm quality. My fourth IUI worked, but unfortunately I miscarried several weeks later. They had me in every 2-3 days for ultrasounds to monitor the baby. From then we have had a few more medicated IUIs but none have worked, with my last cycle being an injectable.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Christine )
Everyone in the entire office is friendly, nurturing, understanding and they clearly communicate with you every detail. The follow up to my million emails and questions have been outstanding.
Describe your experience with RMA of Basking Ridge, New Jersey.
The clinic is clean and organized. The lab is quick and gentle. The doctors are all great with great bedside manners. They take the time to speak with you, answer questions, and show empathy and compassion. The only weakness is the office is on the smaller side and sometimes you have to travel to another office for monitoring if they aren’t open on the weekends.
Describe the costs associated with your care under Susan Treiser at RMA of Basking Ridge, New Jersey.
Most of my care was covered through my insurance by 80%.
7
Doctor
Susan Treiser
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Basking Ridge, New Jersey
Somerset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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