Rated 8.3
Strongly recommend: 74%Neutral: 13%Don't recommend: 13%8.3
74% strongly recommend
58 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
9.9
9.9
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Albany
Residency
UMDNJ
Fellowship
UMDNJ

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Susanna Park works at

San Diego Fertility Center (Ivy Fertility Network clinic)
Rated 8.6
Strongly recommend: 74%Neutral: 12%Don't recommend: 13%8.6

Explore Clinic
San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court, suite 201
Temecula, CA 92592
Show 1 more

58 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 37
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park was warm and pleasant...was kind and humane and encouraging...answered all my questions thoroughly, including validating my sensitive needs for using a gestational carrier...used donor embryos...are doing a frozen embryo transfer using estradiol and progesterone...surrogate attended one in-person meeting with Dr. Park prior to being approved for surrogacy
[San Diego Fertility Center has] been organized and helpful and informative...somewhat frustrating was the fee for accepting embryos from another clinic - which was not mentioned to me up front and was somewhat unexpected...very good experience with Alicia...Sometimes an extra email was necessary to get things accomplished promptly
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
I don't have anything negative to say about Dr. Park. She has been helpful and informative and kind while being both those things. She is clearly knowledgeable but gives makes things easy to understand when explaining them. She was willing to take as much time as I needed to understand and was encouraging about next steps.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
The biggest hurdle, for us in this journey has been the time difference. It sounds silly, but don't forget that SDFC is on West Coast (I'm on the East Coast).
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park was warm and pleasant during our initial consult. She was kind and humane and encouraging. She answered all my questions thoroughly, including validating my sensitive needs for using a gestational carrier. She also provided the gestational carrier with a positive experience when she went for her medical screening, which I appreciated so that we could all feel very positive in moving forward with care.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
I used donor embryos (came from a known donor through an agency) and am using a gestational carrier. We are doing a frozen embryo transfer using estradiol and progesterone, with monitoring in the gestational carrier's home state. The surrogate attended one in-person meeting with Dr. Park prior to being approved for surrogacy, we will attend the transfer in person...monitoring will be done off-site and sent to SDFC as we go.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: Alicia Diaz Wesch)
I have had a very good experience with Alicia, particularly when it got close to scheduling transfer. Sometimes an extra email was necessary to get things accomplished promptly, but everything always ended up getting done.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
I have had a great experience at SDFC. They have been organized and helpful and informative. Sometimes the time difference is a challenge but we've worked through it. Sometimes it takes an extra email to get something done but I haven't found that that has been a barrier so long as I advocate for myself and stay on top of everything. The only thing that was somewhat frustrating was the fee for accepting embryos from another clinic - which was not mentioned to me up front and was somewhat unexpected.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
The costs were as expected and as laid out for me by the financial team. The only exception was the cost for the clinic to accept the donated embryos from another clinic. I was disappointed by that but it was not a deal breaker for me given that I felt like this was still the best run clinic I had been in contact with.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
I believe that the gestational carrier was only approved for a SET. I only have two embryos so that was what I was looking to do anyway.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
9
Ashkenazi Jewish
Only Doc Seen
Donor Eggs With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has always taken the time to answer our questions in a thoughtful, honest, respectful, informative, and timely manner...take the time to digest the information you are receiving, take good notes, and follow up with Dr. Park for clarification. She will be happy to take the time to ensure that you feel comfortable in your understanding of the process....
All the staff [at San Diego Fertility Center] are knowledgeable in their respective fields and generally communicate well...Our billing/finance coordinator has been stellar. He is very adept at explaining costs in a clear way so that we are not surprised or confused by expenses, and he is always responsive. Similarly, the egg donation clinic coordinator (managed by the IVF clinic) has gone above and beyond to make sure we were well equipped to select a donor and she helped us through the process at every stage of the process...
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. park is an excellent communicator. She takes the time to respond in a timely manner to all our communications and she makes sure we understand what is happening at every stage. We are still in the early stages of our journey with her but we are very excited to be working with her.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
If you are like us and trying to understand the entire process that you will have to go through from the outset, take the time to digest the information you are receiving, take good notes, and follow up with Dr. Park for clarification. She will be happy to take the time to ensure that you feel comfortable in your understanding of the process.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has always taken the time to answer our questions in a thoughtful, honest, respectful, informative, and timely manner. We are still in the early stages of our journey with her, but so far we have had no complaints and only positive experiences with her.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic).
Generally our experience has been positive however we did have a couple of instances where communications were unclear and it was difficult to get a hold of them to clarify matters.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
All the staff are knowledgeable in their respective fields and generally communicate well. They are always professional and courteous, and we have had very positive interactions with two departments in particular. Our billing/finance coordinator has been stellar. He is very adept at explaining costs in a clear way so that we are not surprised or confused by expenses, and he is always responsive. Similarly, the egg donation clinic coordinator (managed by the IVF clinic) has gone above and beyond to make sure we were well equipped to select a donor and she helped us through the process at every stage of the process.
What specific things went wrong at San Diego Fertility Center (Ivy Fertility Network clinic)?
  • Provided conflicting information
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
2
Age 41
1 IVF
Male Factor
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $0 - $49K
2nd of 4 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I appreciated the information that she [Dr. Park] gave us during our initial consult, it was clear and she gave us time to ask lots of questions. At the end of our time with their clinic - I felt that the numbers that were given to us were not as truthful. They seemed to be to gain our trust, but the real numbers and percents were different when we had to sign papers, and then we did not have a person to ask questions.
[San Diego Fertility Center] is disorganized and no one knows what is happening. It is difficult to get information. The clinic is very beautiful, but the staff is cold and not very welcoming...I was given a month on estrogen pills and testosterone gel that was supposed to suppress my regular cycle. This did not work as I got pregnant right before the stimulation cycle started. (my pregnancy was exposed to 5 days of Gonal-f and menopur - resulting in a miscarriage and ectopic pregnancy ).
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
I appreciated the information that she gave us during our initial consult, it was clear and she gave us time to ask lots of questions. At the end of our time with their clinic - I felt that the numbers that were given to us were not as truthful. They seemed to be to gain our trust, but the real numbers and percents were different when we had to sign papers, and then we did not have a person to ask questions.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
To go in knowing that it is a private practice and they may not be as upfront and honest as university or learners clinic. Know that you need to go in advocating for yourself and what you need.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Our fertility plan was a photocopy of a generic fertility plan that had been copied over and over again - so that it was difficult to read. Every day I met with new nurses - which I expected, but they had not reviewed my chart or had any idea of what was happening in our situation. Their general plan of birth control to suppress my system did not work and we ended up finding we were pregnant midway through our stimulation.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
I was given a month on estrogen pills and testosterone gel that was supposed to suppress my regular cycle. This did not work as I got pregnant right before the stimulation cycle started. (my pregnancy was exposed to 5 days of Gonal-f and menopur - resulting in a miscarriage and ectopic pregnancy ). I was on 300 Gonal-F and 150 Menopur for 5 days before my pregnancy was discovered.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
It was not easy to contact a nurse if I had a question. I called and left a message and I never received a call back. The nurses bedside manner was good but they did not read notes ahead of time. So they came in excited to look a baby on the ultrasound when I was post miscarriage and suspecting an ectopic pregnancy. It was traumatizing. My favorite people where those who did the blood draws. They were very kind and wonderful.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
It is disorganized and no one knows what is happening. It is difficult to get information. The clinic is very beautiful, but the staff is cold and not very welcoming. I know others who have had really good luck and liked this clinic, unfortunately that was not our experience.
Describe your experience with your monitoring appointments at San Diego Fertility Center (Ivy Fertility Network clinic).
You could schedule around your schedule but the schedule filled up quickly. There may have been more patients than staff at this time.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
We were selected for a success guarantee program that would pay for as many transfers as embryos. It cost $29,000
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
Dr Park will only transfer one embryo at a time if they are PGTA tested, and they would prefer to only transfer one at time most times but would transfer up to two depending on what is needed.
What specific things went wrong at San Diego Fertility Center (Ivy Fertility Network clinic)?
  • Lost appointments
  • Failed to call with results
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at San Diego Fertility Center (Ivy Fertility Network clinic).
They run based on a general plan, but they did not treat us as individual people. so if their basic program does not work - they do not know what to do.
0
Doctor
Susanna Park
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Donor Eggs
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
Doctor
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
IVF using my sperm and donor eggs, fresh transfer of embryo [with Dr. Susanna Park]...was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.
IVF using my sperm and donor eggs, fresh transfer of embryo [at San Diego Fertility Center]...Sara York [nurse] was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues...The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Sr. Susanna Park was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Be completely confident that you will receive excellent, compassionate and courteous care in all respects!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
IVF using my sperm and donor eggs, fresh transfer of embryo
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: SaraSara)
Sara York was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
Very roughly recall $20,000 to $30,000 for everything including additional transfers if needed
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
We discussed the pros and cons of each and decided on single embryo transfer as the safest approach.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 35 - 36
1 IVF
Unexplained
European
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
So far I have completed one egg retrieval using known donor sperm for insemination [with Dr. Park]. I was on what seemed to be a standard medication protocol (all of my labs were WNL & good AFC). Dr. Park was able to retrieve 15 eggs at the time of my retrieval. 10 were mature and 9 fertilized. All of the fertilized eggs grew to Day 3 embryos. However, they all arrested after Day 3...has excellent bedside manner and was very personable. She does seem to be very busy and it was difficult to schedule an appointment to speak with her directly. Most communication was done through her medical assistant or the NPs and PAs at the clinic.
Much of the communication throughout the egg retrieval process [at San Diego Fertility Center] was between myself and Dr. Park’s medical assistant or NPs/PAs that performed monitoring. I did feel that there were some misunderstandings related to my medication regimen early on in the process and regretted funneling my questions through these other providers Instead of asking to speak with Dr. Park directly...15, 740.00 for one egg retrieval and one embryo transfer
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
We chose to work with Dr. Park after attending a seminar at San Diego Fertility Center. We appreciated her warm demeanor and the wealth of information that she provided to us. She was very responsive to questions and thoroughly explained all options and procedures. When we did not have the result that we were hoping for with our egg retrieval, Dr. Park made time to meet with us ASAP and discuss potential causes and next steps.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Advocate to speak directly to Dr Park if you have questions or concerns. Much of the communication throughout the egg retrieval process was between myself and Dr. Park’s medical assistant or NPs/PAs that performed monitoring. I did feel that there were some misunderstandings related to my medication regimen early on in the process and regretted funneling my questions through these other providers Instead of asking to speak with Dr. Park directly.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has excellent bedside manner and was very personable. She does seem to be very busy and it was difficult to schedule an appointment to speak with her directly. Most communication was done through her medical assistant or the NPs and PAs at the clinic.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
So far I have completed one egg retrieval using known donor sperm for insemination. I was on what seemed to be a standard medication protocol (all of my labs were WNL & good AFC). Dr. Park was able to retrieve 15 eggs at the time of my retrieval. 10 were mature and 9 fertilized. All of the fertilized eggs grew to Day 3 embryos. However, they all arrested after Day 3.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
I bounced back and forth between the Mission Valley and Carmel Valley offices (one is closer to my work and one is closer to my home) so I saw multiple RNs, NPs and PAs during my monitoring appointments. They were nice and efficient.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Prices were reasonable compared to other clinics. I appreciated that the initial consult was free when attending an information session. I was provided with accurate information about costs up front. I have not experienced fertility treatments at another clinic, but I have heard that at other clinics you may have more access to your doctor. At San Diego Fertility Center all monitoring appointments were with NPs/PAs and most communication was through a medical assistant.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
15, 740.00 for one egg retrieval and one embryo transfer
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
We had multiple conversations with Dr. Park about whether to transfer multiple embryos. She provided us with information related to success rates for both at my age and also risk for multiples.
What specific things went wrong at San Diego Fertility Center (Ivy Fertility Network clinic)?
  • Failed to convey critical information
8
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 34 - 36
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Susanna Park] was patient, kind and easy to understand with a fun, easy going, approachable manner. She seemed genuinely interested in learning about our family's needs and wanting to get to know us on a personal level. Despite her busy schedule, we never felt rushed or hurried. She was a fantastic communicator and brought great infectious, enthusiasm. She was super LGBTQ+ affirming and competent.
What started out as a difficult journey, proved to be a tremendous joy filled with the kindness of many people [at San Diego Fertility Center]...Excellent team [of nurses]! 10s across the board. Competence expressed at every visit and with each communication...Clinic is clean, respectful, kind, compassionate and competent. We felt well taken care of the entire journey! Everyone was top notch and you leave feeling well supported. I can see why people travel from all over the world to work with Dr. Park and her team. We flew in from NC and despite our long distance, everyone was fantastic at coordinating all the little and big details.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park was a stand out - not just in fertility treatment experiences, but in relation to ALL medical and healthcare treatment settings. She was patient, kind and easy to understand with a fun, easy going, approachable manner. She seemed genuinely interested in learning about our family's needs and wanting to get to know us on a personal level. Despite her busy schedule, we never felt rushed or hurried. She was a fantastic communicator and brought great infectious, enthusiasm. She was super LGBTQ+ affirming and competent.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Show up with an easy mind, open heart and your important questions.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park carefully explained everything in a patient, easy to understand manner and appeared genuinely glad to explain things in great detail as requested. She provided great follow up and was very accessible. She ensured we felt comfortable with our team and was with us 100% of the journey along the way. We felt so lucky to be paired with her. Getting to this point was filled with so much pain and anguish and finding her and SDFC was a relief and great joy for our family. What started out as a difficult journey, proved to be a tremendous joy filled with the kindness of many people.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: Elina Kjetselberg)
Excellent team! 10s across the board. Competence expressed at every visit and with each communication.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Clinic is clean, respectful, kind, compassionate and competent. We felt well taken care of the entire journey! Everyone was top notch and you leave feeling well supported. I can see why people travel from all over the world to work with Dr. Park and her team. We flew in from NC and despite our long distance, everyone was fantastic at coordinating all the little and big details.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
Dr. Park following the standards of the ORM recommended a single Embryo transfer based on our circumstances.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 35 - 36
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park is helpful with explaining your diagnosis and proposed treatment and will sit and answer questions until you are comfortable with next steps. She is honest with her opinions, but when moving forward with treatment she takes patient input seriously and works with you....Due to low egg reserve and both tubes blocked, we did IVF high dose hormones to stimulate the max amount of follicles. Started with Lupron shots morning/night then added in HCG and Follistim at night with an Ovidrel trigger.
San Diego Fertility Clinic is a well oiled machine! All the doctors are friendly and the nurses/staff are helpful with ensuring the process is as comfortable as possible. I can see how people could think that patients are just a “number” from other reviews, but on the other side, we are all here for the same reason and the doctors and nurses are working hard to give everyone a great experience.... A full IVF cycle is $13,500. They do offer embryo banking package, two retrievals and one transfer.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is helpful with explaining your diagnosis and proposed treatment and will sit and answer questions until you are comfortable with next steps. She is honest with her opinions, but when moving forward with treatment she takes patient input seriously and works with you.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
There is so much that goes into IVF so be prepared with questions when you see her. Ultrasounds/bloodwork while doing a retrieval are not permitted by Dr. Park, so your appointments with her need to be used wisely.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park was supportive, but realistic, with treatment and expected outcomes. She referenced real cases and she worked through options with us vs. simply prescribing a standard protocol and sending us on our way.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
Due to low egg reserve and both tubes blocked, we did IVF high dose hormones to stimulate the max amount of follicles. Started with Lupron shots morning/night then added in HCG and Follistim at night with an Ovidrel trigger. We’ve done two rounds. 1st- 4 follicles, 3 mature eggs, 3 fertilized (ICSI), 2 embryos. 2nd- 6 follicles, 6 mature eggs, 6 fertilized (ICSI), 4 embryos.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: Janette Rinteria)
Janette was quick to respond to calls or emails and ensured we, as well as Dr. Park, were on the same page.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
San Diego Fertility Clinic is a well oiled machine! All the doctors are friendly and the nurses/staff are helpful with ensuring the process is as comfortable as possible. I can see how people could think that patients are just a “number” from other reviews, but on the other side, we are all here for the same reason and the doctors and nurses are working hard to give everyone a great experience. I think if you do your due diligence and connect with your doctor, you will feel supported and connected throughout the entire process.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
A full IVF cycle is $13,500. They do offer embryo banking package, two retrievals and one transfer.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
She is pro eSET. Will explain pros/cons, but is open to discussing.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Park has the best bedside manner of any doctor I've ever met. She is so energetic, positive, and happy and she brings that into each appointment with her. Her energy always made us feel positive. After our first transfer failed, and we had our consultation she was truly in pain with us. She is compassionate and it shows...For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.
she [nurse at San Diego Fertility Center] was always very good at returning my emails promptly...Approximately $27, 000 for two embryo transfers, one egg retrieval, PGS testing, and endometrial scratch biopsy...Very nice office. Top quality staff. Clinic strengths: they have the best techniques and use up to date procedures. Weaknesses: I honestly have no complaints. This clinic is top of the line... For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has the best bedside manner of any doctor I've ever met. She is so energetic, positive, and happy and she brings that into each appointment with her. Her energy always made us feel positive. After our first transfer failed, and we had our consultation she was truly in pain with us. She is compassionate and it shows.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Trust her even when things don't go as planned.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has a great bedside manner and truly cares about her patients. I felt like she liked us and she was excited for our treatments. I saw a few other NP's while under their care and on of their bedside manner was terrible in comparison...with her I truly felt like a number and just another body she has to do a vaginal exam on. Dr. Park is truly heaven sent and we are privileged that she was our fertility Doctor because we now have our twins.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
For the egg retrieval I used: gonal F 450 IU, Leuprolide, dilute hCG, ovidrel. For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: I don't remember her name)
I worked with Janet as the MA and she was always very good at returning my emails promptly. My primary nurse was also very responsive.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Very nice office. Top quality staff. Clinic strengths: they have the best techniques and use up to date procedures. Weaknesses: I honestly have no complaints. This clinic is top of the line and I can't submit this response unless it is 200 characters so I am typing more to make that requirement.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
Approximately $27, 000 for two embryo transfers, one egg retrieval, PGS testing, and endometrial scratch biopsy.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
She did not have any strong preference from single vs multiple. She did educate on the risks of multiples but she was not concerned. We transferred two embryos with each transfer
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 39
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Business Executive
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She was notoriously late to all of my appointments. When I finally did see her, her phone rang continuously and she didn't even turn it off, just ignored it while she was consulting me. ... Dr Park is a bad communicator and can't even be present when you are in her office for a meeting and consult. ... I had a total misunderstanding of our chances when we decided to proceed with IVF. We were about to start IVF and only the week before did she call me to explain these chances.
They [San Diego Fertility Center] made several clerical errors including misnformation on my insurance coverage of medication. ... They really didn't know who I was. At first they were very positive, but by the second IUI they were not. I was about to start IVF with them, but I didn't feel like they were treating me well enough to proceed. ... Nursing staff is weak and have been fairly rude to me on numerous occasions. ...
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She was notoriously late to all of my appointments. When I finally did see her, her phone rang continuously and she didn't even turn it off, just ignored it while she was consulting me. I had a total misunderstanding of our chances when we decided to proceed with IVF. We were about to start IVF and only the week before did she call me to explain these chances.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Don't go, there are several better doctors in San Diego.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
They really didn't know who I was. At first they were very positive, but by the second IUI they were not. I was about to start IVF with them, but I didn't feel like they were treating me well enough to proceed. I chose another doctor eventhough they were out of network.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
I did two fairly low dose clomid IUI cycles. She should have advised against these based on my numbers. Although I didnt proceed with IVF she had me on birth control pills and was planning a very high dosage of medication, nearly $10k worth.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
I had a different nurse every time. I had no one I could go to with questions.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Very beautiful offices, but that doesn't make up for the fact that they showed little compassion to their patients. Nursing staff is weak and have been fairly rude to me on numerous occasions. They made several clerical errors including misnformation on my insurance coverage of medication. Dr Park is a bad communicator and can't even be present when you are in her office for a meeting and consult.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
The IUI were about $400 each and the IVF cycle would have cost me nearly $20k with them being in-network. The medication would have cost $10k.
What specific things went wrong at San Diego Fertility Center (Ivy Fertility Network clinic)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at San Diego Fertility Center (Ivy Fertility Network clinic).
They told me that I had a certain amount of insurance coverage but that amount changed when it came down to starting the cycle.
0
Doctor
Susanna Park
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 32 - 33
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There was very little communication with Dr. Park. We mainly spoke with the nurses. ... She never once mentioned the first round would be a mini stim which means l would be on way less medication than a normal round of IVF therefore getting less eggs. ... I thought this probably should have been mentioned. Dr. Park was very friendly and informative in our initial appointment. She definitely knows her stuff!
San Diego Fertility Center runs like a machine which is probably their strength and weakness. A strength because they have everything down to a science. However, in my experience with them I felt they did not give me the personal care I would have preferred. ... The nursing staff was extremely friendly and knowledgeable. They were quick to respond to my emails and made sure to check on me after each procedure. During both IVF procedures the nursing staff made sure I was comfortable every step of the way.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park was very friendly and informative in our initial appointment. She definitely knows her stuff! However, we do wish we were able to meet with her more often instead of the nurses. She was also compassionate to our situation because we did not get the best results.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Eventhough the initial consult might be very informative ask questions to make sure you understand completely. Also expect not to see Dr. Park that often. We spoke to her over the phone more than in person.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
There was very little communication with Dr. Park. We mainly spoke with the nurses. l had 2 IVF cycles and only actually met with her twice before having both procedures, once at our initial consult and once after l got pregnant naturally and miscarried.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
Our initial appointment with Dr. Park was great. She was recommended to us by my OB after my second miscarriage. She was thorough and kind and we came up with a game plan to try one more time naturally while on progesterone before moving on to any other treatments. After we miscarried a 3rd time we met with her a second time to talk about testing. She did an ultrasound and determined l was most likely experiencing poor egg quality. After receiving our test results back she really felt it was my poor egg quality that was the issue and we should do 2 rounds of IVF. We paid for both rounds of IVF up front which is around $30,000. We next met with a coordinator to talk about the medications l would be taking during the first round of IVF. She never once mentioned the first round would be a mini stim which means l would be on way less medication than a normal round of IVF therefore getting less eggs. I questioned the nurse to make sure this is correct and she confirmed this is the protocol Dr. Park decided for me. I thought this probably should have been mentioned. During this round we retrieved 5 eggs 2 were mature and both fertilized but were very poor quality and did not make it. After this failed we had a phone call with Dr. Park where she explained the next round would be a full kitchen sink round with lots of medications including growth hormones. This round went better and we retrieved 10 eggs, 8 were mature 4 fertilized but none of our embryos made it again. So after 2 rounds of IVF we were left with nothing. I had a follow up call with Dr. Park and she was compansionate but it was clear these results were not great and we did not know exactly why. She suggested taking a step back and trying acupuncture to maybe improve my egg quality.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
The nursing staff was extremely friendly and knowledgeable. They were quick to respond to my emails and made sure to check on me after each procedure. During both IVF procedures the nursing staff made sure I was comfortable every step of the way.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
San Diego Fertility Center runs like a machine which is probably their strength and weakness. A strength because they have everything down to a science. However, in my experience with them I felt they did not give me the personal care I would have preferred. When you have gone through so much already and make the difficult decision to move ahead with 2 rounds of IVF you want to feel that care.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
For two rounds of IVF (Mini Stim and Kitchen Sink protocol- which there is no difference in the actual procedure) and PGS testing (which we never got to) we paid around $27,000 upfront to the clinic the same day we had our first ultrasound and blood work. Medications are not included in this number. Because we did not make it to PGS testing we were refunded for that portion.
What specific things went wrong at San Diego Fertility Center (Ivy Fertility Network clinic)?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at San Diego Fertility Center (Ivy Fertility Network clinic).
I wish I was explained the protocol better for my first round of IVF. I mini stim is very different from a normal protocol or a "kitchen sink protocol" and I felt I should have been better informed by my Dr.
5
Doctor
Susanna Park
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 35
1 IUI
Uterine Fibroids
European
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Park is very reassuring. She's also pretty straight forward which we appreciate. I always leave the office feeling like we have a plan or a next step. I needed a surgery and she went to much trouble to get it scheduled for us.... We started with a consult and TV US. Dr. Park immediately noticed something and suspected that I may have had a septate uterus, and that could have been the cause of a previous miscarriage. She was the first Dr. to mention anything of the sort.
Strength - multiple locations. It's extremely helpful that they have multiple locations - allows some visits to be scheduled quickly. The staff [San Diego Fertility Center] and offices are warm and inviting. Everyone is friendly. Weakness - this could be an issue that you run into at many clinics but you'll need to deal with different admins to book different things. That can cause some confusion - and can be frustrating to not have a direct line to the doctor sometimes.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is very reassuring. She's also pretty straight forward which we appreciate. I always leave the office feeling like we have a plan or a next step. I needed a surgery and she went to much trouble to get it scheduled for us.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Take notes! Don't feel bad about asking for further information or more direction if you are having trouble making a decision about your treatment.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is helpful, informative and has always been very positive with us. We definitely went into our first consultation very nervous and came out feeling reassured that we will end up with a happy healthy baby.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
We started with a consult and TV US. Dr. Park immediately noticed something and suspected that I may have had a septate uterus, and that could have been the cause of a previous miscarriage. She was the first Dr. to mention anything of the sort. We moved onto blood tests and a SA - all came back good, slightly low-normal morph for my husband. An HSG and MRI was scheduled to confirm the septum. I was then scheduled for a HSC to resect the septum, and an SIS post surgery. Within 1 month of the surgery, we were able to start our first medicated IUI cycle. She is pretty understanding of our needs and wants - she can appreciate that we are older (35 and 38) and are very ready for a healthy pregnancy so she recommended we start with the IUI cycles, even though with my now "normal" uterus we could just continue trying naturally.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: Janette Renteria / Hanna Mulloy)
Everyone has been very friendly and helpful. I appreciate that they respond to all the emails I send asking questions without it seeming like I am bugging them!
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Strength - multiple locations. It's extremely helpful that they have multiple locations - allows some visits to be scheduled quickly. The staff and offices are warm and inviting. Everyone is friendly. Weakness - this could be an issue that you run into at many clinics but you'll need to deal with different admins to book different things. That can cause some confusion - and can be frustrating to not have a direct line to the doctor sometimes.
What specific things went wrong at San Diego Fertility Center (Ivy Fertility Network clinic)?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at San Diego Fertility Center (Ivy Fertility Network clinic).
We had some issues scheduling a hsyteroscopy - mainly I had questions about the cycle day the surgery was going to fall on - and was relying on the scheduler to confirm details with the doctor. I was informed all was well, but on the day of the surgery, my doctor had not been informed of my concerns. Thankfully, all turned out well.
7
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 42 - 44
2 IUI
1 IVF
Poor Egg Quality
European
Native American
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Park has always been kind and positive during my appointments with her.... She made me comfortable about the entire process. I have been going to the clinic for over two years. My husband and I first started with IUIs. Those weren’t successful, but Dr. Park kept a positive attitude towards us going on with IVF with my own eggs (at age 43).... I was first on birth control and the on Menopur and Gonal F and Cetrotide. I got 13 eggs, 8 were mature and fertilized....
All of the staff members at San Diego Fertility are great. I have been working with Dr. Park off and on for a couple years. Even between treatments, I could email her nurse, Janette, and get an answer back within 24 hours....San Diego Fertility Center’s strengths: doctors work together every day to discuss patients’ protocols.... Weaknesses: not as affordable as other clinics. Website could use more information on it.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is a positive person. She made me comfortable about the entire process. I have been going to the clinic for over two years. My husband and I first started with IUIs. Those weren’t successful, but Dr. Park kept a positive attitude towards us going on with IVF with my own eggs (at age 43).
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Keep in mind you won’t see her at every visit. However, the nurses are really nice.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has always been kind and positive during my appointments with her. After deciding that my husband and I were going to try IVF, I called several other clinics. Dr. Park was the most positive of the doctors I spoke with.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
For IUIs, I used Femara and a trigger shot. One IUI was canceled due to ovulating to soon while on Femara, and I did get pregnant that cycle. Unfortunately, the pregnancy didn’t stick. My IvF experience, which was my last cycle, I was first on birth control and the on Menopur and Gonal F and Cetrotide. I got 13 eggs, 8 were mature and fertilized. None of them made it to Day 5.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic).
All of the staff members at San Diego Fertility are great. I have been working with Dr. Park off and on for a couple years. Even between treatments, I could email her nurse, Janette, and get an answer back within 24 hours. I feel the communication between nurses and me, the patient, has been excellent. Another plus is that many of the nurses and the coordinators have been here for years. The staff seems very happy working for this clinic.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
San Diego Fertility Center’s strengths: doctors work together every day to discuss patients’ protocols. Nurses and coordinators know what they are doing and communicate well. They have a few clinics around San Diego County, making everything more accessible. The clinics have been moved/upgraded in the past year. You feel like you are getting what you paid for. Staff seem happy to work there. Open to doing IVF patients at an older age. Weaknesses: not as affordable as other clinics. Website could use more information on it. If you want a boutique clinic, this one isn’t for you.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
San Diego Fertility Center gives you all the costs up front. Each IUI was $700, plus meds. For my IVF, I did the Success Guarantee Program. I had to qualify for it. It is $22,000 for egg Retrieval’s and any FETs after from the frozen embryos from that cycle. Being over 40, when it failed, I get 60% of that money back. I paid about $6,000 for my IVF meds. A cycle of IVF is about $12,000.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
Dr. Park seems flexible with using 1, 2, or possibly 3.
10
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unknown Success
NPS
10
NPS
10
Age 44 - 48
1 IVF
1 Egg Freezing (cancer)
Donor Eggs
Surrogacy
Cancer
Black or African-American
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs (cancer)
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Susanna Park] listened to our story sympathetically and worked collaboratively with us about our treatment plan. She has continued to remain interested in our family and has always been warm and welcoming when we contact her. We have never felt like we were being a nuisance...a very open, warm and knowledgable Physician who has her patients best interest at heart. She has always been available to talk with us, even when she was on maternity leave.She even sourced some of our medication free of charge! When you speak with Susanna, it is like speaking with a friend, she never tries to lord her knowledge over you.
Very modern and friendly clinic [San Diego Fertility Center]. The rooms are roomy and private and you feel that you are their only patient. The location is also great. One can have an IVF vacation as there is lots to do and see...She [nurse] was always quick to give us any updates and responded very quickly to our emails. She was a bit officious but not overbearingly so...Although it is one of the higher priced clinics, we felt we had value for money. We also were gifted some of our medication by the clinic which brought the costs down
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Susanna is a very open, warm and knowledgable Physician who has her patients best interest at heart. She has always been available to talk with us, even when she was on maternity leave.She even sourced some of our medication free of charge! When you speak with Susanna, it is like speaking with a friend, she never tries to lord her knowledge over you.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Be open and honest with her. Let her know your worries and concerns, ask her to explain anything you don't understand as she will always give you a listening ear and take on board anything you suggest. She also will always break things down to a level that you can understand.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She listened to our story sympathetically and worked collaboratively with us about our treatment plan. She has continued to remain interested in our family and has always been warm and welcoming when we contact her. We have never felt like we were being a nuisance.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
in addition to the hormones, she added phospholipids, Endometrial scratch and implantation HCG. This got us pregnant first attempt with her
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic).
She was always quick to give us any updates and responded very quickly to our emails. She was a bit officious but not overbearingly so
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Very modern and friendly clinic. The rooms are roomy and private and you feel that you are their only patient. The location is also great. One can have an IVF vacation as there is lots to do and see. I cannot fault it.
Describe your experience with your monitoring appointments at San Diego Fertility Center (Ivy Fertility Network clinic).
As we lived far away we had our USS done local to us
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
Although it is one of the higher priced clinics, we felt we had value for money. We also were gifted some of our medication by the clinic which brought the costs down
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
She will discuss your options, the pros and cons and give you her preferred option to decide. She will leave you to make an informed choice.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
8
NPS
8
Age 33
2 IUI
1 IVF
European
Income $50K - $99K
Entrepreneur
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
We opted for PGS testing, but unfortunately, it resulted in no euploid embryos. Dr. Park believes this could be an error...Communication with Dr. Park was limited and it often took 2-3 weeks to get an appointment with her. However, when you did speak with Dr. Park she was informative and compassionate...She performed one of my IUIs and my egg retrieval. We had phone conversations to discuss our fertility bloodwork and post-egg retrieval results. Whenever you meet with Dr. Park it is very comforting because she is knowledgeable and takes the time to address all of your questions. She has maintained a positive outcome about our prospects.
This clinic [San Diego Fertility Center] sees a lot of patients which is positive in the sense that they have a strong reputation, but it can also be a weakness because you can sometimes feel like you have to be proactive to be heard. It's important to maintain strong lines of communication, either by phone or through email. Don't be afraid to voice your concerns because the doctors and nurses are receptive.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
We met with Dr. Park for our first consultation to start IUIs, as well as prior to starting the IVF process. She performed one of my IUIs and my egg retrieval. We had phone conversations to discuss our fertility bloodwork and post-egg retrieval results. Whenever you meet with Dr. Park it is very comforting because she is knowledgeable and takes the time to address all of your questions. She has maintained a positive outcome about our prospects.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Arrange appointments with Dr. Park when you have questions, even if it is a few weeks out.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Communication with Dr. Park was limited and it often took 2-3 weeks to get an appointment with her. However, when you did speak with Dr. Park she was informative and compassionate.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
I took Gonal F, Menopur, Cetrotide, and the Lupron trigger for my egg retrieval. I took Clomid and Ovidrel for the IUIs. We opted for PGS testing, but unfortunately, it resulted in no euploid embryos. Dr. Park believes this could be an error.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
Barbara was particularly wonderful during the egg retrieval process, always showing a positive attitude about our prospects.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
This clinic sees a lot of patients which is positive in the sense that they have a strong reputation, but it can also be a weakness because you can sometimes feel like you have to be proactive to be heard. It's important to maintain strong lines of communication, either by phone or through email. Don't be afraid to voice your concerns because the doctors and nurses are receptive.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
The egg retrieval ran just over $10,000 (pre-medications); IUIs were $700, or $500 for a canceled cycle.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
I did not get to this stage.
8
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016, Successful
NPS
7
NPS
7
Age 35
1 IUI
1 IVF
PCOS
European
Income $100K - $199K
Accountant
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Neutral
Successful
Dr. Park was extremely friendly and really answered all of my questions I had going through IVF for the first time. When she called and had to leave me a message it was always detailed enough so I wasn't left with more questions as to what was going to happen next....Don't expect to see the doctor at every visit, you can definitely schedule appointments around when she is in the office. All the staff is very friendly and it feels like a family.
The whole process is nerve-wracking but the staff is always so friendly and happy to help you that it makes you feel at home. I did have to wait over 45 minutes for my initial consultation which was a little off putting but all my other appointments have gone smoothly and quickly.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park was extremely friendly and really answered all of my questions I had going through IVF for the first time. When she called and had to leave me a message it was always detailed enough so I wasn't left with more questions as to what was going to happen next.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Don't expect to see the doctor at every visit, you can definitely schedule appointments around when she is in the office. All the staff is very friendly and it feels like a family.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
The staff was very friendly and it was nice to be greeted by name as you walked in for your appointments.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
The first shot at IVF I was on 150iu of Gonal-F for 13 days, I was only able to get 4 mature eggs so we converted that cycle to an IUI (#5). It resulted in a BFN so we decided to up my dosage of Gonal-F for the next IVF. I had never taken injectable medication before so we didn't know how I would respond. I did 300iu for 10 days and it resulted in 25 follicles retrieved during my egg retrieval. We are currently waiting for our FET (scheduled date is 3/23).
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
The nursing staff has been an awesome support group. I always have lots of questions after my ultrasound and they are always right there to help answer any questions.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
The whole process is nerve-wracking but the staff is always so friendly and happy to help you that it makes you feel at home. I did have to wait over 45 minutes for my initial consultation which was a little off putting but all my other appointments have gone smoothly and quickly.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
Roughly $25,000 and that is included all the meds.
7
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
9
NPS
10
Age 39 - 40
Latinx
Black or African-American
Income $100K - $199K
Engineer
Only Doc Seen
IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has a great personality that makes you feel like a human and not a number. She takes the time to answer the questions...very candid and blunt, but in a good way. She doesn't necessarily sugar coat things, but helps you make rationale decisions and gives her expert opinion, though the choice is ultimately yours. We feel like she truly cares for us and our journey to parenthood...We were educated on the differences between the two choices.. she prefers the SET but is willing to do either for the right candidate.
I have only been to the [San Diego Fertility Center] clinic in Del Mar, so far my surrogate has been for her medical exam at the Temecula clinic. It is nice that there are multiple clinics to effectively organize various time schedules. The one I visit was clean, bright and modern with ample parking. The staff was friendly, prompt and helped me navigate my way around the clinic. There are a few doctors and I was told they meet at 3pm each day to go over each patient and review the files, so essentially you have multiple doctors looking after you.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is very candid and blunt, but in a good way. She doesn't necessarily sugar coat things, but helps you make rationale decisions and gives her expert opinion, though the choice is ultimately yours. We feel like she truly cares for us and our journey to parenthood.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
None as of yet.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has a great personality that makes you feel like a human and not a number. She takes the time to answer the questions and her nurse is more readily available to respond to any questions that need more immediate questions.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: Sarah York)
Everyone I met seemed to know what they were doing, friendly, and hospitable. Sarah is who my surrogate communicates the most with and is very quick to respond.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
I have only been to the clinic in Del Mar, so far my surrogate has been for her medical exam at the Temecula clinic. It is nice that there are multiple clinics to effectively organize various time schedules. The one I visit was clean, bright and modern with ample parking. The staff was friendly, prompt and helped me navigate my way around the clinic. There are a few doctors and I was told they meet at 3pm each day to go over each patient and review the files, so essentially you have multiple doctors looking after you.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
$40,572.20 - included medication, retrieval, transfer for egg donor and surrogate
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
We were educated on the differences between the two choices.. she prefers the SET but is willing to do either for the right candidate.
9
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
10
Age 33 - 34
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number...she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place...Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k...SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them...
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
I am really pleased seeing Dr. Park, she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She will answer all of your questions, so come prepared with anything you want to run by her.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF. I have an auto immune disorder, so she made sure to stay in contact with my endo to ensure my levels were where they needed to be. Waiting transfer
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
The nursing staff is very pleasant and as you go to more appointments you get to know them. There are quite a few you may have interactions with, but that is because it is a big clinic.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
No strong preference, but we only want to transfer one at a time
9
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
7
NPS
7
Age 39 - 40
2 IVF
Unexplained
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
[Dr. Susanna Park] She’s positive and hopeful, and very smart, but I feel like there could have been a better exchange of protocol and procedure specifically to my diagnosis...She will transfer multiple embryos and abnormal embryos. I like this aspect of Dr. Park. We are grown adults making the grown decisions for ourselves and our future . She gives us all the information to make an informed decision.
[San Diego Fertility Center] Great office. Great receptionist. Beautiful, high tech facility. They are professional and knowledgeable. They see a lot of patients of all kinds. They are doing a good job. If you need a lot of coddling, you may want another clinic...[nursing staff] They were busy. I had to reach out, but they always answered my questions in a timely, friendly e mail and were kind and knowledgeable when I went to my appointments.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She’s positive and hopeful, and very smart, but I feel like there could have been a better exchange of protocol and procedure specifically to my diagnosis. I also think they should heavily promote supplements, which they don’t. I had to learn and advocate on my own.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Ask for all the ways in which she feels egg quality could go up! Know the statistics 💯.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She’s very popular and busy in this big city, so I know we are one of many, but once in her office we always felt we had her full attention.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
I don’t remember. I’m sorry.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
They were busy. I had to reach out, but they always answered my questions in a timely, friendly e mail and were kind and knowledgeable when I went to my appointments.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Great office. Great receptionist. Beautiful, high tech facility. They are professional and knowledgeable. They see a lot of patients of all kinds. They are doing a good job. If you need a lot of coddling, you may want another clinic.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
Approx $40,000
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
She trusts her patients to make the best decisions for themselves. She will transfer multiple embryos and abnormal embryos. I like this aspect of Dr. Park. We are grown adults making the grown decisions for ourselves and our future . She gives us all the information to make an informed decision.
7
Doctor
Susanna Park
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 33
2 IVF
2 Embryo Freezing
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
Poor Egg Quality
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Park provided personalized guidance and individualized care...supported our personal decision making about treatment and protocols...our decision to keep working with the same surrogate but change donors...was engaged and available to us for all our questions and decisions about treatment
[San Diego Fertility Center has] an in house donor agency...very organized, highly professional and showed the appropriate amount of patient compassion and care...provide a comprehensive approach to assisted reproduction..egg donor, sperm donor, embryo donation as well as working with Gestational Carrier and LGBTQ community.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park provided personalized guidance and individualized care when making complicated choices about egg donors and surrogates, she supported our personal decision making about treatment and protocols. She also stood by our decision to keep working with the same surrogate but change donors.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
The fertility industry is a billion dollar marketplace, that uses a cash pay model as most insurance will not cover all forms of assisted reproduction. You must be realistic about being both a patient, a customer and an intended parent. Manage your expectations and trust your gut.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr Park was engaged and available to us for all our questions and decisions about treatment
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
I don't recall a specific protocol but we did need to use an egg donor cycle twice and the fertility clinic had an in house donor agency that was biased in our opinion in who we selected
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic).
The SDFC team was very organized, highly professional and showed the appropriate amount of patient compassion and care
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
SDFC is a full service clinic that can provide a comprehensive approach to assisted reproduction..egg donor, sperm donor, embryo donation as well as working with Gestational Carrier and LGBTQ community.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
55K - 60K
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
Yes, we did single embryo transfers with the exception of one time and that was when we got pregnant with twins. We chose to transfer two embryos only because we were moving and felt that we would be unable to consider treatment at this clinic if we were unsuccessful a 5th time.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 37 - 38
4 IUI
European
Middle Eastern
Income $200K - $499K
Business Executive
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Susanna Park is an extraordinary example of someone who is an expert in their field, but also always shows compassion and understanding.... After going through basic blood testing and an HSG. Dr. Park met with me again to go over my results. Based on my overall age Dr. Park recommended Femara and Clomid on each cycle and suggested we start with 3 cycles of IUI to begin with and then reassess.
This clinic [SD Fertility Center] goes out of it's way to make sure they can find a timeslot that works with your schedule and is always ready with a friendly face to answer any questions you may have. The strengths of this clinic are it's strong staff of doctors and nurses and clinic coordinators.... The staff at the Mission Valley office was always very pleasant and willing to step in and help no matter the situation. They were reliable and always available for additional questions.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Susanna Park is an extraordinary example of someone who is an expert in their field, but also always shows compassion and understanding. As a patient at the Mission Valley clinic you always have access to top care and unlimited access to Dr. Park if you should have any additional follow up questions about next steps or any concerns.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is an excellent listener and is never in a rush, make sure you come prepared with questions and she will stay with you until every last question is answered.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
The staff at the Mission Valley office was always very pleasant and willing to step in and help no matter the situation. They were reliable and always available for additional questions.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
After going through basic blood testing and an HSG. Dr. Park met with me again to go over my results. Based on my overall age Dr. Park recommended Femara and Clomid on each cycle and suggested we start with 3 cycles of IUI to begin with and then reassess.
Describe your experience with your nurse at San Diego Fertility Center (Ivy Fertility Network clinic). (Assigned nurse: Janette Renteria)
Janette is an excellent addition to the team. She was always quick to provide a phone call back or a simple answer over email. She made sure I was well coordinated every step of the way.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
This clinic goes out of it's way to make sure they can find a timeslot that works with your schedule and is always ready with a friendly face to answer any questions you may have. The strengths of this clinic are it's strong staff of doctors and nurses and clinic coordinators.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
7
Age 36 - 37
4 IUI
1 IVF
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
For my next transfer cycle, Dr. Park suggested an aggressive course of treatment including a double embryo transfer, endometrial scratch, antibiotics, and intralipid infusion...Dr. Park has an excellent bedside manner and is good at taking time to answer your questions. It is difficult, however, to get an appointment to speak with her - for example, following the egg retrieval I had to wait three weeks to speak with her about the results.
Their weaknesses [San Diego Fertility Center] would be accessibility to the doctor and ability to work with the patient's work schedule...The nursing staff at SDFC always answer questions that I had and were kind and compassionate...IUS were $700, and a canceled cycle was $500. IVF retrieval & first transfer was around $14,000 before medication. Each additional transfer was around $4000...For my next transfer cycle, Dr. Park suggested an aggressive course of treatment including a double embryo transfer, endometrial scratch, antibiotics, and intralipid infusion.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is knowledgeable and easy to work with - always clearly breaking down each step of the process. I will say that I wish I had more contact with her throughout the IUI and IVF process. She is very receptive to LGBT patients.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
As there are many patients that go to SDFC it is important that you at times advocate and speak up for yourself. If you have a concern, don't be afraid to schedule an appointment to speak with Dr. Park about your concerns.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park has an excellent bedside manner and is good at taking time to answer your questions. It is difficult, however, to get an appointment to speak with her - for example, following the egg retrieval I had to wait three weeks to speak with her about the results.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
For my next transfer cycle, Dr. Park suggested an aggressive course of treatment including a double embryo transfer, endometrial scratch, antibiotics, and intralipid infusion.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
The nursing staff at SDFC always answer questions that I had and were kind and compassionate.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
If I had to label SDFC's strengths it would be their reputation and the personability of their staff. Their weaknesses would be accessibility to the doctor and ability to work with the patient's work schedule.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
IUS were $700, and a canceled cycle was $500. IVF retrieval & first transfer was around $14,000 before medication. Each additional transfer was around $4000.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
Dr. Park suggested that I do an double embryo transfer at my age (37).
7
Doctor
Susanna Park
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2014 - 2016, Successful
NPS
9
NPS
9
Age 30 - 32
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
Immunological
Recurrent Pregnancy Loss
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park was very nice and accommodating. She thought out of the box for me and listened to my concerns. I did my own research and brought it to her and she ordered tests or treatments I requested. The only drawback was she didn’t fully know about MTHFR or believe that it could play a big role, but I think that I helped her to learn more about it and she’s slightly adjusted since.
[San Diego Fertility Center] Nice team, beautiful facility. Records can take a long time to get transferred but overall great clinic.... She [Dr. Park] likes crinone best for progesterone. My final cycle that had success we used lovenox and intralipids.... $11,000 IVF cycle plus meds $4500 FET $8000 PGS... She is very comfortable with transferring 2 and I had twins!
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr Park was very nice and accommodating. She thought out of the box for me and listened to my concerns. I did my own research and brought it to her and she ordered tests or treatments I requested. The only drawback was she didn’t fully know about MTHFR or believe that it could play a big role, but I think that I helped her to learn more about it and she’s slightly adjusted since.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Be your own advocate- she will listen.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr Park was always very nice, she would listen to my concerns. She came to a hospital to do a fibroid removal for me since the hospital was covered by insurance and the clinic was not. She gave me treatments I asked for that I had researched.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
She likes crinone best for progesterone. My final cycle that had success we used lovenox and intralipids.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
Mostly very nice. Could have better awareness of if someone is there for miscarriage follow up or chemical pregnancy etc so they can act accordingly.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Nice team, beautiful facility. Records can take a long time to get transferred but overall great clinic. Dr Park was great, very honest and ethical and compassionate. Her team was very nice also and responsive via email.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
$11,000 IVF cycle plus meds $4500 FET $8000 PGS
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center (Ivy Fertility Network clinic).
She is very comfortable with transferring 2 and I had twins!
9
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 33
1 IUI
Unexplained
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Susanna Park] was very friendly and explained everything to me. ... She answered all of my questions and ensured I understood the risks involved with my treatment. ... She made me feel very comfortable. ... If I hadn’t of moved east, I would have still been with them [San Diego Fertility Center]. ... I would recommend her to any one ... even though I didn’t end up pregnant during my cycles
When I needed to be seen on weekends they [San Diego Fertility Center] accommodated that and any time I had a question and called the office I always received a call back. ... They [nursing staff] were super friendly and treated me with the most respect. They created an environment that felt very safe to be open and honest about our infertility struggles. ... This office made me feel like I was a part of their family. T
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She was very friendly and explained everything to me. She made me feel very comfortable. She answered all of my questions and ensured I understood the risks involved with my treatment. I would recommend her to any one.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Be prepared for a no. Not every cycle will result in a pregnancy and it’s always tough when you get that phone call telling you that you aren’t pregnant. Stay strong
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
This office made me feel like I was a part of their family. They explained everything to me and treated me kindly and with respect. If I hadn’t of moved east, I would have still been with them. I love this facility and even though I didn’t end up pregnant during my cycles, I would still recommend this place to anyone.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
They were super friendly and treated me with the most respect. They created an environment that felt very safe to be open and honest about our infertility struggles.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
Everything was great there. I don’t think they had any weaknesses in my opinion. When I needed to be seen on weekends they accommodated that and any time I had a question and called the office I always received a call back.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
10
Age 35 - 36
2 IVF
Poor Egg Quality
East Asian
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Susanna Park is a wonderful and sweet doctor. She is very attentive and compassionate throughout the process. She always made me feel welcomed and comfortable everytime I saw her. After the first unsuccessful egg retrieval she asked if we wanted to try again. Knowing that we tied IUI in the past, she wanted to make sure that we emotionally and physically wanted to try the egg retrieval process again.
The clinic [San Diego Fertility Center] is a bit smaller than their main office. This clinic is also less busy. I can usually get an appointment pretty easily. I usually don't have to wait more than 5 mins. The clinic is modern and inviting. The waiting area is large and spacious. ... The nursing staff were wonderful. They were very efficient. Everytime I had an appointment I was in and out within 30 mins.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Susanna Park is a wonderful and sweet doctor. She is very attentive and compassionate throughout the process. She always made me feel welcomed and comfortable everytime I saw her. After the first unsuccessful egg retrieval she asked if we wanted to try again. Knowing that we tied IUI in the past, she wanted to make sure that we emotionally and physically wanted to try the egg retrieval process again. During the follow up after the second unsuccessful egg retrieval, she presented us with other options. The process is not easy emotionally and physically. But her thoughtfulness makes the process a lot smoother.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
She explained everything clearly, where you understand what's going to happen. She also took our feelings and emotions into account.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
The nursing staff were wonderful. They were very efficient. Everytime I had an appointment I was in and out within 30 mins.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
The clinic is a bit smaller than their main office. This clinic is also less busy. I can usually get an appointment pretty easily. I usually don't have to wait more than 5 mins. The clinic is modern and inviting. The waiting area is large and spacious.
9
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
2 IUI
European
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was so warm and would explain these intimate and highly scientific procedures in an understandable way. She gave me realistic confidence about our prospects and the course of action that needed to be employed...Dr. Park is so knowledgeable, but she made sure to make sure I was not overwhelmed with information. Dr. Park had a great demeanor that makes a very stressful situation seem routine. Dr. Park was empathetic when necessary, but always remained professional and positive.
The clinic [SD Fert Center] is clean and comfortable. The clinic does not make you feel like you are in a doctors office and that was very comforting. From the person who checks you in to the person who inseminated me, I was met with such graciousness and genuine concern for my journey...Everybody was so helpful and warm. They were emphathic and compassionate....It was approximately $800 per cycle for the medication and the IUI. That does not include the price of donor sperm.
How was your experience with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park is so knowledgeable, but she made sure to make sure I was not overwhelmed with information. Dr. Park had a great demeanor that makes a very stressful situation seem routine. Dr. Park was empathetic when necessary, but always remained professional and positive.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Stay the course and never hold back with a questions - she will answer them all.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic)?
Dr. Park was so warm and would explain these intimate and highly scientific procedures in an understandable way. She gave me realistic confidence about our prospects and the course of action that needed to be employed.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center (Ivy Fertility Network clinic) and their degree of success.
Initially, Dr. Park waived my HSG test; however, after the first unsuccessful attempt at IUI, she made me take a month off and get the HSG Test so as to insure there was no glaring issues. Further, I was given cholmid and it did not help to produce multiple follicles. On my second IUI, my cholmid dose was doubled, but it did not produce a second follicle. However, I was able to conceive a singleton through to birth.
Describe your experience with the nursing staff at San Diego Fertility Center (Ivy Fertility Network clinic).
Everybody was so helpful and warm. They were emphathic and compassionate.
Describe your experience with San Diego Fertility Center (Ivy Fertility Network clinic).
The clinic is clean and comfortable. The clinic does not make you feel like you are in a doctors office and that was very comforting. From the person who checks you in to the person who inseminated me, I was met with such graciousness and genuine concern for my journey.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center (Ivy Fertility Network clinic).
It was approximately $800 per cycle for the medication and the IUI. That does not include the price of donor sperm.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center (Ivy Fertility Network clinic)
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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