Rated 9.2
Strongly recommend: 85%Neutral: 7%Don't recommend: 8%9.2
85% strongly recommend
32 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.3
8.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mayo Clinic
Residency
Magee-Womens UPMC
Fellowship
Emory

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Susannah Copland works at

Atlantic Reproductive Medicine Specialists
Rated 9.2
Strongly recommend: 76%Neutral: 19%Don't recommend: 5%9.2

Explore Clinic
Raleigh
10208 Cerny Street, Suite 306
Raleigh, NC 27617

32 patient reviews

2013 - 2015, Successful
NPS
10
NPS
10
Age 29 - 31
2 Fertility Medications
Anovulation
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Very highly. Loved how responsive they were!
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
Dr.Copland and her team have fantastic communication and show a great deal of compassion throughout the progress. I love how she maintained a sense of urgency throughout the process!
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
8
Age 32 - 33
4 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
DR. COPLAND IS KIND AND LOGICAL, AND HER STAFF IS SUPPORTIVE. SOMETIMES, THOUGH, IT FEELS AS THOUGH MY SPECIFIC SET OF CIRCUMSTANCES ARE NOT BEING THOROUGHLY CONSIDERED WHEN I RECEIVE COMMUNICATION, OR WHEN I ASK FOR RECOMMENDATIONS...SHE IS CLEAR, COMMUNICATIVE, AND WILL OFTEN CALL TO OFFER ADDITIONAL DETAILS WHEN PORTAL MESSAGES AREN'T ENOUGH...
THE NURSING STAFF [at Atlantic Reproductive Medicine Specialists] IS KIND AND WARM. THEY RESPOND QUICKLY TO PORTAL MESSAGES AND ASK QUESTIONS WHEN THEY DON'T HAVE ANSWERS. SOMETIMES THEY SEEM TO GET A LITTLE DISORGANIZED AND RUN A BIT SLOW, BUT OVERALL, THEY ARE GREAT...LATE PRESCRIPTION CALL-INS THAT THREATENED TREATMENT TIMING ON 2 OCCASIONS, AND ONE LAPSE IN APPOINTMENT AND LAPSE IN TESTING REQUESTS...
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
DR. COPLAND HAS PERFORMED 4 IUIS FOR US, AND SHE ALSO ASSISTED MY OB ON AN OPERATIONAL HYSTEROSCOPY TO REMOVE SCAR TISSUE. SHE IS CLEAR, COMMUNICATIVE, AND WILL OFTEN CALL TO OFFER ADDITIONAL DETAILS WHEN PORTAL MESSAGES AREN'T ENOUGH. AS FOR SOME CONSTRUCTIVE THOUGHTS - I THINK IT CAN BE A BIT OF A CHALLENGE TO TREAT EACH PATIENT WITH INDIVIDUALIZED CARE AND ATTENTION WHEN DOING THIS WORK DAY IN AND DAY OUT, AND SOMETIMES THAT CAME ACROSS IN HEARING HER SAY THE EXACT SAME THINGS AT EACH IUI. I RECOGNIZE THAT MIGHT BE A TECHNIQUE TO MAKE SURE NOTHING IS MISSED, THOUGH. I'VE ALSO RECEIVED WHAT I FELT WAS BAD NEWS AND GOTTEN A PRETTY MUTED RESPONSE TO FURTHER QUESTIONS ABOUT THE SUBJECT, WHICH COULD HAVE BEEN BETTER. OVERALL, I'D DEFINITELY RECOMMEND DR. COPLAND, AND I IMAGINE SHE IS EVEN MORE USEFUL AS THE PROCEDURES GROW INCREASINGLY COMPLEX. HER ABILITY TO EXPLAIN WHAT'S HAPPENING AND WHY IT'S NECESSARY IT VERY HELPFUL TO ME.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
COME READY WITH YOUR QUESTIONS, AND BE CLEAR WHEN YOU ARE ASKING FOR A RECOMMENDATION VERSES A YES OR NO ANSWER.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
DR. COPLAND IS KIND AND LOGICAL, AND HER STAFF IS SUPPORTIVE. SOMETIMES, THOUGH, IT FEELS AS THOUGH MY SPECIFIC SET OF CIRCUMSTANCES ARE NOT BEING THOROUGHLY CONSIDERED WHEN I RECEIVE COMMUNICATION, OR WHEN I ASK FOR RECOMMENDATIONS.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I TOOK 10 MG OF LETROZOLE, A TRIGGER SHOT OF OVIDREL, AND THEN HAD THE IUI. DR. COPLAND DOES A DAY 3 US AND BLOOD TESTS, A DAY 10 OR 11 US AND BLOOD TESTS, AND THEN MONITORS FOLLICLE GROWTH VIA US UNTIL IT'S TIME TO TRIGGER. THERE'S ALSO A DAY 21 BLOOD TEST. ON MY THIRD IUI, I DID GET POSITIVE BETAS AND VISIBLE SAC, BUT HAD A MISSED MISCARRIAGE AT 7 WEEKS. ALL OTHER IUIS TO DATE WERE UNSUCCESSFUL. I STARTED TREATMENT IN JUNE 2021 (AFTER A 2ND HYSTEROSCOPY) WITH A SOMEWHAT LOW AMH, AND RECENTLY HAD A MUCH LOWER AMH AND A HIGHER FSH WITH NO EXPLANATION OR MAJOR LIFE SYTLE CHANGES THAT WOULD HAVE CAUSED IT, BUT I REMAIN DIAGNOSED WITH "UNEXPLAINED"
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
THE NURSING STAFF IS KIND AND WARM. THEY RESPOND QUICKLY TO PORTAL MESSAGES AND ASK QUESTIONS WHEN THEY DON'T HAVE ANSWERS. SOMETIMES THEY SEEM TO GET A LITTLE DISORGANIZED AND RUN A BIT SLOW, BUT OVERALL, THEY ARE GREAT.
Describe your experience with Atlantic Reproductive Medicine Specialists.
THE CLINIC IS CALM AND CLEAN. HONESTLY, THE BIGGEST BARRIER IS COST - WE RECENTLY FOUND OUT THAT WE WERE PAYING ALMOST 300% MORE FOR IUI THAN THEY CHARGE AT ANOTHER LOCAL CLINIC. IT SEEMS LIKE THERE ARE MORE APPOINTMENTS AND SCREENINGS AT ATLANTIC, SO THAT MAY BE A REASON, BUT FOLKS MAY FIND THE FINANCIAL DISCREPANCY NOT WORTH IT.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
EACH IUI CYCLE COSTS $2,350. SHOTS AND MEDS ARE ADDITIONAL, AS ARE BLOOD TESTS.
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
Describe the specific things that went wrong at Atlantic Reproductive Medicine Specialists.
NO MAJOR ERRORS - BUT LATE PRESCRIPTION CALL-INS THAT THREATENED TREATMENT TIMING ON 2 OCCASIONS, AND ONE LAPSE IN APPOINTMENT AND LAPSE IN TESTING REQUESTS
9
Doctor
Susannah Copland
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 11 Eggs Frozen
NPS
10
NPS
10
Age 31
1 Egg Freezing
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I trust [Dr. Susannah Coopland] completely. She is a great physician. I felt that she listened to me and my needs. She made me feel relaxed and not worried. I think she is everything I want in a doctor...She calls me to check on me...She has trained at the right places and went to impressive schools...I used menopur and gonal-F then cetrotide and a Lupron trigger
Nurses [at Atlantic Reproductive Medicine Specialists] write back quickly on portal...They will also do monitoring visits on the weekend if necessary...The only problem I have is they didn’t send my drugs where I wanted and I had to transfer them. They accept progyny insurance. Retrieval is done in the same building where you do monitoring visits.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I trust her completely. She is a great physician. I felt that she listened to me and my needs. She made me feel relaxed and not worried. I think she is everything I want in a doctor. She has trained at the right places and went to impressive schools.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Make sure the nurses send your drugs to the right pharmacy. I had issue with this
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She calls me to check on me. She tried to make me comfortable
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
I used menopur and gonal-F then cetrotide and a Lupron trigger.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
I think the nurses helped me
Describe your experience with Atlantic Reproductive Medicine Specialists.
Nurses write back quickly on portal. This is a good thing. They will also do monitoring visits on the weekend if necessary. They made my calendar in a timely manner and always told me what I’m doing next. The only problem I have is they didn’t send my drugs where I wanted and I had to transfer them. They accept progyny insurance. Retrieval is done in the same building where you do monitoring visits.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
I have progyny so that paid for most of it. Everything is billed through progyny. My meds were with cvs Caremark specialty and I only paid $171.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
6
NPS
5
Age 37 - 40
1 IVF
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Income $50K - $99K
Graphic Designer
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Copland] is very friendly but I felt she explained things very quickly and sometimes too fast for me to understand clearly. Sometimes I felt embarrassed to ask a lot of questions, she seemed to react in a manner insinuating that I should already know certain aspects of infertility and the process. She was not very warm but did seem genuine...She was very firm that she would only transfer one...Do as much research as possible so you understand what she is talking about because she talks really fast and doesn't seem to want to take time to explain a lot
I thought the staff [at Atlantic Reproductive Medicine Specialists] was friendly and warm the office was clean and the waiting room is clean. There was never a long wait for my appointments. I only had to wait five minutes or less usually....We did a couple rounds of hormone shots with no success We did retrieval and ended up with one embryo...She [Dr. Copland] was very firm that she would only transfer one...
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is very friendly but I felt she explained things very quickly and sometimes too fast for me to understand clearly. Sometimes I felt embarrassed to ask a lot of questions, she seemed to react in a manner insinuating that I should already know certain aspects of infertility and the process. She was not very warm but did seem genuine.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Do as much research as possible so you understand what she is talking about because she talks really fast and doesn't seem to want to take time to explain a lot
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
We did a couple rounds of hormone shots with no success We did retrieval and ended up with one embryo and transferred which resulted in pregnancy but I had a miscarriage week 10. we have been saving money ever since to try again.
Describe your experience with Atlantic Reproductive Medicine Specialists.
I thought the staff was friendly and warm the office was clean and the waiting room is clean. There was never a long wait for my appointments. I only had to wait five minutes or less usually. One time they messed up my appointment date, I was driving from wilmington to Raleigh so I drove two hours to go to my appointments, they fixed it and fit me in right away
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
we spent over 25,000.00 so far
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
She was very firm that she would only transfer one
What specific things went wrong at Atlantic Reproductive Medicine Specialists?
  • Lost appointments
6
Doctor
Susannah Copland
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 39
Poor Egg Quality
Black or African-American
Income $50K - $99K
Lawyer
2nd of 2 Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Susannah Copland] is amazing with her language and atmosphere...brings you into her office vs the lab room to talk to you about your next steps...She gave us the step by step solution for donor eggs...very impressed with her giving me an opportunity to bring my spouse in and then another opportunity to bring my mother in so that we all can work through this together...
[Atlantic Reproductive Medicine Specialists] is small which makes you feel very intimate and that everyone is handling your matter seriously and with confidence. The waiting room is very small as well so you know that they take privacy very serious...[staff] were all polite and assisting with all of my next appointments and needs. They called me by my first name which was very appealing.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is amazing with her language and atmosphere. She provides the care that is needed for such a sensitive issue to deal with. I was very impressed with her giving me an opportunity to bring my spouse in and then another opportunity to bring my mother in so that we all can work through this together.
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Be open to her advice and ask questions because she is brilliant.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She is an amazing woman and she brings you into her office vs the lab room to talk to you about your next steps. Never with an end of pregnancy but next steps.
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
She gave us the step by step solution for donor eggs. I had no other options to choose from based on our situaiton.
Describe your experience with the nursing staff at Atlantic Reproductive Medicine Specialists.
They were all polite and assisting with all of my next appointments and needs. They called me by my first name which was very appealing.
Describe your experience with Atlantic Reproductive Medicine Specialists.
The clinic is small which makes you feel very intimate and that everyone is handling your matter seriously and with confidence. The waiting room is very small as well so you know that they take privacy very serious.
Describe the costs associated with your care under Susannah Copland at Atlantic Reproductive Medicine Specialists.
It was paid for through my insurance.
Describe Susannah Copland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Atlantic Reproductive Medicine Specialists.
None.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 30 - 33
2 IUI
3 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Copland] was extremely sympathetic and caring, would meet with me for over an hour every time. Called me to follow up or check in many times . She even did all of my ultrasounds herself... The best doctor that I have ever had in my entire life. She was so caring and compassionate that I was actually sad to be released once I was finally pregnant. She would literally let me spend as long as I needed in her office, sometimes talking to me well over an hour
I could go on and on over all the strengths but pretty much I think they [Atlantic Reproductive Medicine Specialists] are hands-down the best in the area. Weaknesses as their billing dept but I have heard all the ones in the area suck in that aspect... The best doctor that I have ever had in my entire life. She [Dr. Copland] was so caring and compassionate that I was actually sad to be released once I was finally pregnant.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
The best doctor that I have ever had in my entire life. She was so caring and compassionate that I was actually sad to be released once I was finally pregnant. She would literally let me spend as long as I needed in her office, sometimes talking to me well over an hour
What's one piece of advice would you give a prospective patient of Susannah Copland at Atlantic Reproductive Medicine Specialists?
Go to her and nobody else in the area
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She was extremely sympathetic and caring, would meet with me for over an hour every time. Called me to follow up or check in many times . She even did all of my ultrasounds herself
Describe the protocols Susannah Copland used in your cycles at Atlantic Reproductive Medicine Specialists and their degree of success.
My issue was recurrent pregnancy loss and poor egg quality so that is why we elected to do PGS
Describe your experience with Atlantic Reproductive Medicine Specialists.
I could go on and on over all the strengths but pretty much I think they are hands-down the best in the area. Weaknesses as their billing dept but I have heard all the ones in the area suck in that aspect
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013, Consult
NPS
10
NPS
9
Age 35
Anovulation
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Copeland is great and she has an awesome reputation. She keeps up with new technology and uses it. She also will coordinate care with an acupuncturist....She spent a lot of time listening to me and she went over my results. She took a you time explaining things to us at the consultation....I went to see her for a second opinion. She is great and really listen and cared. She provided mental health resources which is important and I haven’t seen this at any other clinic. I didn’t use her clinic since my insurance didn’t cover anything there....
Good atmosphere [Atlantic Reproductive Med] and staff. Dr. Copeland is great and she has an awesome reputation. She keeps up with new technology and uses it. She also will coordinate care with an acupuncturist....I went to see her for a second opinion. She is great and really listen and cared. She provided mental health resources which is important and I haven’t seen this at any other clinic.
How was your experience with Susannah Copland at Atlantic Reproductive Medicine Specialists?
I went to see her for a second opinion. She is great and really listen and cared. She provided mental health resources which is important and I haven’t seen this at any other clinic. I didn’t use her clinic since my insurance didn’t cover anything there. I have sent many friends to her.
During treatment, were you treated like a number or a human with Susannah Copland at Atlantic Reproductive Medicine Specialists?
She spent a lot of time listening to me and she went over my results. She took a you time explaining things to us at the consultation.
Describe your experience with Atlantic Reproductive Medicine Specialists.
Good atmosphere and staff. Dr. Copeland is great and she has an awesome reputation. She keeps up with new technology and uses it. She also will coordinate care with an acupuncturist. I can’t recommend her enough.
10
Doctor
Susannah Copland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Atlantic Reproductive Medicine Specialists
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5