We absolutely loved working with Dr. Kim and highly recommend him...he explained information directly but with compassion and care. He didn’t sugarcoat anything and for that, we were very appreciative. He asked us about what we hoped to achieve, and based on those answers, he helped us put together a plan. Of course, this plan would change as we discovered more about our fertility issues, but we were always discussing information and making the plan together.
We feel so safe and at home at RMA. We're lucky to have them on our team...Our nurses were incredible and helped make a long and difficult journey as seamless as possible...Every single person we've encountered throughout our visits (and there were a lot of them!) was so kind and caring. Calls and emails were returned promptly and scheduling appointments was a breeze.
How was your experience with Thomas Kim at RMA of Southern California?
We absolutely loved working with Dr. Kim and highly recommend him. I did tons of research on doctors and clinics in our area before deciding to move forward with his services at RMA.
Before meeting Dr. Kim, we met with one other RE at a trendy fertility chain for a consultation and immediately decided they were not for us. When we came to Dr. Kim, he explained information directly but with compassion and care. He didn’t sugarcoat anything and for that, we were very appreciative. He asked us about what we hoped to achieve, and based on those answers, he helped us put together a plan. Of course, this plan would change as we discovered more about our fertility issues, but we were always discussing information and making the plan together. Dr. Kim would call personally to check in on us and discuss our results and next steps throughout the process. The more we got to know him, the more confidence and trust we had in him.
After my third and final retrieval, we faced a tough situation where I had a minor case of OHSS that required a visit to the ER and my husband came down with COVID the same day. Dr. Kim called three different times to make sure that I was recovering well and that my husband was feeling better. He genuinely cares.
We got pregnant from our first embryo transfer and we know we’ll be returning to Dr. Kim when it’s time to continue expanding our family. He’s a wonderful human being.
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
Don’t be afraid to ask questions. He's not a doctor who will overwhelm you with information, but if you ask him to break things down, he will very clearly. Have patience and trust!
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
After our initial consultation at RMA, much of our treatment for MFI was outsourced to a urologist recommended by Dr. Kim. While we weren’t seeing Dr. Kim regularly during months of treatment my husband’s urologist prescribed, Dr. Kim was still in the loop with our case. My husband went to RMA regularly for labs during this time, and every time we visited, the team was always very kind and looked after us so well.
We knew we picked the correct team to help us through this journey. Once we began the IVF process, it became even clearer that we were in the right place. During months of difficult news and anxious waiting, we always felt supported and our team showed us so much compassion. We felt encouraged to ask questions, chat, call, and email to alleviate any of our concerns.
Dr. Kim always called to deliver results and chat through our questions - even on weekends when we figured results wouldn’t be available until the following week. When you’re waiting for such important news, not having to wait that extra 24 or 48 hours makes such a difference.
Describe the protocols Thomas Kim used in your cycles at RMA of Southern California and their degree of success.
My baseline tests were all normal. We hoped to do a single retrieval, however, I ended up doing three back-to-back retrievals to secure an adequate number of PGT embryos for how large of a family we hope to have.
For each retrieval, I was prescribed a modest medication regimen which my body responded to well. My protocol consisted of Estrace and Progesterone tablets, and injections of low-dose HCG, Gonal F, and Lupron. We were closely monitored throughout each round and decided to take a one-month break before our FET.
We did a medicated FET cycle and were lucky enough to have success on our first try. My FET protocol consisted of Estrace tablets and PIO injections, followed by Metrogel & progesterone bullet right before the transfer. After the transfer, I continued my PIO shots until I was 10 weeks pregnant.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Emily & Merrissa)
Our nurses were incredible and helped make a long and difficult journey as seamless as possible. We began our process with Emily and were transitioned to Merrissa when Emily was out for an extended period. Both Emily and Merrissa were very responsive and amazing at answering our endless questions. They're very organized and great communicators. Throughout so many phone calls and visits, they began to feel like family. Trustworthy, compassionate, and each with great a sense of humor - we really couldn’t ask for more.
We had one call in particular with Emily during our months of treatment with my husband's urologist where we were feeling so overwhelmed and defeated. Emily listened to us and was so encouraging. That conversation was a turning point in our mindset and helped get us through a very difficult time.
The majority of my communication throughout this process was with Merrissa. She's extremely detail-oriented and always made time for me. I can't thank her enough for responding to alllllll of the emails I sent her. My husband came with me to every single appointment - even just for bloodwork - and we would always pop our heads into the nurses' office next door to say hello to Merrissa. She's a gem.
Describe your experience with RMA of Southern California.
We wouldn't consider going anywhere else. Every single person we've encountered throughout our visits (and there were a lot of them!) was so kind and caring. Calls and emails were returned promptly and scheduling appointments was a breeze. Juana and Priscilla did the majority of my bloodwork and they were both pros and wonderful people to chat with. While Dr. Kim was on vacation, we had a few appointments with Dr. Landay for morning monitoring and she was absolutely lovely.
I dreamt of the day we'd graduate from our clinic for months, and by the time graduation day came, it was really difficult to leave. We feel so safe and at home at RMA. We're lucky to have them on our team.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
We're very lucky to have amazing insurance which includes fertility benefits. All billing was handled through our fertility benefits administrator. The process was seamless. The majority of our entire treatment protocol was covered by insurance.
Describe Thomas Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Southern California.
We knew we'd do an eSET to maximize our chances of success. We felt very comfortable with this method and were given clear information that helped us understand the process and why this is the standard of care.
Dr. Kim is straightforward but also very warm...Dr. Kim called with important information (egg retrieval and IVF success follow up, mostly), but for all other calls I got the nurse assigned to me. This felt pretty efficient, but I do wish I got a little more face time with Dr. Kim or one or two check-ins along the way...He seemed really thrilled, as both a doctor and a human, when things went well for us. When we had setbacks, he explained why, took a moment to be there with us, was reassuring, and then clearly set expectations for next steps.
I thought everyone I interacted with at RMA was great. Sometimes they seemed really busy, especially on mornings where there were a lot of monitoring appointments, but I had no issue getting my preferred appointment time even when scheduling just a few days out. They did tend to run late as you got later into the morning. We did have a few billing snafus, but they were quickly sorted out...My nurse Merrissa was great! She was very communicative and warm. I know she had a lot on her plate, but I wouldn't have known because I always answered every email and call quickly.
How was your experience with Thomas Kim at RMA of Southern California?
Dr. Kim is very direct with his communications and also very compassionate, which I liked, but I could see it being a downside for someone who wants an effusively warm or upbeat bedside manner. He seemed really thrilled, as both a doctor and a human, when things went well for us. When we had setbacks, he explained why, took a moment to be there with us, was reassuring, and then clearly set expectations for next steps.
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Dr. Kim is straightforward but also very warm. I saw him, Dr. Landay, and the NP Ms. Wright when I went in for my monitoring. Dr. Kim called with important information (egg retrieval and IVF success follow up, mostly), but for all other calls I got the nurse assigned to me. This felt pretty efficient, but I do wish I got a little more face time with Dr. Kim or one or two check-ins along the way.
Describe the protocols Thomas Kim used in your cycles at RMA of Southern California and their degree of success.
For the IVF cycle, stimmed with Follistim, micro hcg, and Provera then did a dual Lupron/hcg trigger. It worked really well for me. We did a modified natural cycle after my lining didn't get thick enough on a medicated cycle. First transfer took.
Describe your experience with your nurse at RMA of Southern California.
My nurse Merrissa was great! She was very communicative and warm. I know she had a lot on her plate, but I wouldn't have known because I always answered every email and call quickly.
Describe your experience with RMA of Southern California.
I thought everyone I interacted with at RMA was great. Sometimes they seemed really busy, especially on mornings where there were a lot of monitoring appointments, but I had no issue getting my preferred appointment time even when scheduling just a few days out. They did tend to run late as you got later into the morning. We did have a few billing snafus, but they were quickly sorted out.
Describe Thomas Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Southern California.
Dr. Kim does single embryo transfer. He seems very up to date on the science with this and explained why in our consultation. I'm glad that's what we ended up doing.
[Dr. Thomas Kim] was great at explaining certain things and processes...At times, appt's did feel rushed...very nice, kind and gave enough information and sensitive to my needs and challenges...went straight into IVF due to my partner's low count sperm...on HCG and Follistim and progesterone for the egg retrievals...estrogen and Progesterone shots. for the embryo transfer.
[RMA of Southern California] is really effective, they get you in for appointments really early and can accommodate you...their phlebotomists could improve as well...Pooja was my second nurse...She was very on top of answering any questions I had over email, sometimes she'd miss my emails but when I would call she would call me back
How was your experience with Thomas Kim at RMA of Southern California?
He was great at explaining certain things and processes. I did wish that I would have gotten more details to certain procedures or that details would have been volunteered. As a first timer, sometimes I did not know what to ask. i did not know how many days my embryos were given to develop. At times, appt's did feel rushed. At times through the process I felt like I was confused or did not know what was next. Sometimes I had to call to get an update. However, overall I felt like the process went by really fast from my first appt to the embryo transfer. At UCLA I was looking at a 2 month wait period between my first appt and the follow ups.
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
To ask the Dr to tell you abut what you haven't asked that you may need to know. To not assume that the doctor is telling you everything. ask dr's what are common questions patients ask in your situation.
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Dr. Kim and his team were very nice, kind and gave enough information and sensitive to my needs and challenges
Describe the protocols Thomas Kim used in your cycles at RMA of Southern California and their degree of success.
We went straight into IVF due to my partner's low count sperm. I was put on HCG and Follistim and progesterone for the egg retrievals. then the estrogen and Progesterone shots. for the embryo transfer.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Pooja Patel )
Pooja was my second nurse. The first nurse was not as good so I won't review her since she has left the clinic. however, I wish Pooja would have been my nurse from the beginning. She was assigned when I was preparing for my embryo transfer. She was very on top of answering any questions I had over email, sometimes she'd miss my emails but when I would call she would call me back. She was also on top of informing me of my levels and test results. She was very sweet, nice and positive. I really appreciated working with her.
Describe your experience with RMA of Southern California.
The clinic itself is really effective, they get you in for appointments really early and can accommodate you. I also think that the clinic has a lot going on. At times, my appointments felt rushed and like i did not have time to ask questions. I did not always get to see my doctor but it was nice to get to work with another one or their nursing team because they seemed less rushed. One time, the office manager was having a meeting with their front office team out in the waiting area and discussed strategies for getting more patients in quicker and it was not a good thing for a patient to witness I felt. I think that they are clearly good at what they do, given my success after my first transfer, although that can be bias. their phlebotomists could improve as well. I have never been so hurt from blood drawing, it was not smooth and easy how I have had it at other clinics. they were super sweet and nice though.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
I used my insurance which covered 50% of my treatment. I paid out of pocket about 10k
Dr. Kim was very knowledgeable and very approachable. He was mild mannered which made him a good fit for this type of sensitive and emotional treatment. He attended every monitoring visit I had and personally called to report results after the major events and milestone (egg retrieval, embryo growth, transfer etc).
The office is clean and modern. It feels like a private clinic and the patient experience reflects that. Clinic never felt overrun and was always on time with appointments and monitoring visits. I was of the opinion that the lab and embryologist are equally as important as the reproductive endocrinologist. Dr. Kim and Shelley both made sure to point out how good their lab staff was - which may just be a line but my results speak for themselves. I was a low responder to egg retrieval but had 50% of my eggs end up as viable frozen 5 day embryos after ICSI and PGD testing....
How was your experience with Thomas Kim at RMA of Southern California?
Dr. Kim was very knowledgeable and very approachable. He was mild mannered which made him a good fit for this type of sensitive and emotional treatment. He attended every monitoring visit I had and personally called to report results after the major events and milestone (egg retrieval, embryo growth, transfer etc). At each visit it was clear that he was busy and had a specific window for you - but that window was just for you. While he was in the room he gave his full attention and explained the monitoring etc. And you always new the nurse would be calling you in the afternoon for any and all additional details. I did wonder if my egg retrieval cycles were customized or adjusted enough because I had one failed cycle and was a low very responder (2 eggs, 4 eggs) but I think most of that was just my low ovarian reserve. And my first transfer was successful so I think his technique is good.
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
Ask lots of questions, especially during COVID-19 when you have less in person appointments and more phone conversations
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Dr. Kim and his staff were very friendly. They were very professional and clear with information and were able to delivered all news/updates/instructions in a sensitive manor. There was no ambiguity or misleading info provided. They were always available for questions and would provide thorough info and instructions. I always felt like I had easy access to them. This office was very well run and a VERY different experience from a normal doctor's office, much more private/concierge feeling and they did not seem overrun with patients so each got the attention they deserve. Staff knew your name and were friendly while also respecting privacy.
Describe the protocols Thomas Kim used in your cycles at RMA of Southern California and their degree of success.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelley)
The staff have a huge impact on your infertility treatment experience. They were excellent. Shelley, the office manager/primary nurse was WONDERFUL. Straightforward, very knowledgeable, a lot of experience, good practical tips and tricks, easy to communicate with and reliably called with updates. She was also easy to get ahold of for additional questions. I spent the most time talking to Shelley and she really makes this clinic great. All staff was friendly and professional. My one critique was one nurse who drew your blood was not nearly as smooth as the others - if I had her it was sure to hurt a bit and bruise
Describe your experience with RMA of Southern California.
Fairly new clinic (I believe) so there is only one doctor, Dr. Kim. I believe they are growing and adding more doctors. So I would ask what level of access you will have with your doctor - my access was great but it may change as they get busier. Despite them being a newer location - RMA is a very well established and respected fertility clinic with multiple locations around the US. Their focus on the latest and greatest standard of care was very important to me. They use the latest proven (not experimental) science for their patients. The publishing record and research behind RMA-IVI is impressive. The office is clean and modern. It feels like a private clinic and the patient experience reflects that. Clinic never felt overrun and was always on time with appointments and monitoring visits. I was of the opinion that the lab and embryologist are equally as important as the reproductive endocrinologist. Dr. Kim and Shelley both made sure to point out how good their lab staff was - which may just be a line but my results speak for themselves. I was a low responder to egg retrieval but had 50% of my eggs end up as viable frozen 5 day embryos after ICSI and PGD testing.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
I had insurance coverage for fertility care so I only had to pay my annual $3k deductible and then small amounts after that. All of my treatment was within one year. I did pay for the prescriptions out of pocket to use a specialty pharmacy because getting approval for Rx coverage was going to take weeks and I was not willing to wait. So I paid ~ 7k total for 3 egg retrieval cycles plus 1 transfer cycle
Describe Thomas Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Southern California.
RMA standard of care is single embryo transfer except in special cases; I agreed with this strategy
he [Dr. Kim] remembered many details, was kind and always willing to explain and answer questions...Wonderful doctor, nurses and staff. I felt very taken care of going through multiple rounds of IUI and finally a successful round of IVF...Ask lots of questions; he will take the time to answer them all candidly....
I was always able to get someone [at RMA of Southern California] on the phone or through their email/secure message line...Great hours (open early and I never had trouble getting appointments for when I wanted/needed them); I wish they had more up to date technology (very limited online portal, for instance)...She and the other staff at the clinic helped me navigate medications, pharmacies, insurance, work fertility benefits in a way that alleviated my stress - I felt that they were always on my side...
How was your experience with Thomas Kim at RMA of Southern California?
Wonderful doctor, nurses and staff. I felt very taken care of going through multiple rounds of IUI and finally a successful round of IVF. I never had a problem getting an appointment for days/times that worked for me and they were very cautious and considerate during the COVID pandemic as well. I was always able to get someone on the phone or through their email/secure message line; I know friends who went with larger offices who never had a consistent point of contact throughout and feel grateful that I knew pretty much every person in Dr. Kim's office by name (and they knew me by name as well).
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
Ask lots of questions; he will take the time to answer them all candidly.
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Small office - he remembered many details, was kind and always willing to explain and answer questions
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelli Carter)
Shelli Carter was absolutely wonderful. Very responsive, extremely helpful and knowledgeable. She and the other staff at the clinic helped me navigate medications, pharmacies, insurance, work fertility benefits in a way that alleviated my stress - I felt that they were always on my side.
Describe your experience with RMA of Southern California.
Great hours (open early and I never had trouble getting appointments for when I wanted/needed them); I wish they had more up to date technology (very limited online portal, for instance) but that wasn't my highest priority.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
I was fortunate that my work benefits covered it, so I only paid my $4000 out of pocket insurance deductible/max (including for medications). They billed pretty much everything very promptly through my insurance.
Dr. Kim was kind and informative. We chose him because of his bilingual ability, which also came in handy at times. He took the time to explain everything and if we had additional questions, he would answer those as well...Dr. Kim said his clinic would not implant more than one embryo at a time, because they human body wasn't meant to carry more than one (unlike animals). It was less risky to implant one over multiple embryos...
Clinic [RMA of Southern California] is state-of-the-art and clean. They have a lab in-house which makes things a lot faster. Very impressed with their space and resources. Also being part of a big network meant more learnings and resources if needed...Shelli [nurse] was great - very patient and thorough in her explanations. She also helped with any administrative or billing questions I had as well. She also did a lot of the follow-up calls after every appointment to explain the results or procedures.
How was your experience with Thomas Kim at RMA of Southern California?
Dr. Kim was kind and informative. We chose him because of his bilingual ability, which also came in handy at times. He took the time to explain everything and if we had additional questions, he would answer those as well.
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
I would have them ask him to explain the chances/percentages of each of the stages of IVF. i.e. on average, how many embryos before finding a healthy one? or how many eggs per retrieval on average.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelli)
Shelli was great - very patient and thorough in her explanations. She also helped with any administrative or billing questions I had as well. She also did a lot of the follow-up calls after every appointment to explain the results or procedures.
Describe your experience with RMA of Southern California.
Some of the other nurses weren't as helpful as Shelli. A couple were not good with drawing blood and had to poke my wife multiple times in one sitting. Also weren't great with follow-up calls when requested.
Clinic is state-of-the-art and clean. They have a lab in-house which makes things a lot faster. Very impressed with their space and resources. Also being part of a big network meant more learnings and resources if needed.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
only copays under Dr. Kim. However, we had to pay out-of-pocket for anesthesia and then get reimbursed by our insurance company, which was a pain. Wished they would have used someone that takes insurance.
Describe Thomas Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Southern California.
Dr. Kim said his clinic would not implant more than one embryo at a time, because they human body wasn't meant to carry more than one (unlike animals). It was less risky to implant one over multiple embryos.
Dr. Kim explained every procedure, the expectations and risks. Her made sure we understood every step of the process and our odds. He made sure we understood what the entire process would entail so that we could make informed decisions. In addition, he was warm and friendly, setting us at ease and making sure we felt no pressure when making decisions...
Dr. Kim's clinic is clean, quiet, and comfortable. The staff is friendly and welcoming. Parking was easy and the location was easy to find...Costs were bundled into a package option, depending on what was expected for the patient you could choose different options. The packages saved money as a whole over paying for each procedure individually. All costs were explained in detail...
How was your experience with Thomas Kim at RMA of Southern California?
Dr. Kim explained every procedure, the expectations and risks. Her made sure we understood every step of the process and our odds. He made sure we understood what the entire process would entail so that we could make informed decisions. In addition, he was warm and friendly, setting us at ease and making sure we felt no pressure when making decisions
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
I am not sure
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Dr. Kim and his staff were very friendly and kind during every encounter. He answered my questions whether through email, in person, or over the phone. Dr. Kim seemed to take a very personal interest is our success getting pregnant, his warmth and bed side manner are impeccable. I would not hesitate to recommend Dr. Kim to anyone.
Describe the protocols Thomas Kim used in your cycles at RMA of Southern California and their degree of success.
My procedure was simple compared to what others may experience. I simply had poor egg quality due to age. We chose donor eggs, I had no medications prior to the procedure. After the embryo transfer I was put on progesterone and estrogen for 12 weeks to increase the chances of implantation and maintaining the pregnancy to the point the placenta was formed. From there
I was medication free and carried to term.
Describe your experience with the nursing staff at RMA of Southern California.
helpful and kind
Describe your experience with RMA of Southern California.
Dr. Kim's clinic is clean, quiet, and comfortable. The staff is friendly and welcoming. Parking was easy and the location was easy to find. I experienced no weaknesses and have no complaints to give. My response must be 200 characters and I am out of things to say, can I please move on
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
Costs were bundled into a package option, depending on what was expected for the patient you could choose different options. The packages saved money as a whole over paying for each procedure individually. All costs were explained in detail
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff. From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me...Very personal experience from Dr Kim& his staff. With them remembering my name/history throughout my experience - and always being available, never being made to wait...
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff...the personal care i received from the nurse (Shelley) who was available at every visit, and during both retrievals. She was also on call late at night whenever I needed her...I never had any issues getting an appointment, and was never made to wait...
How was your experience with Thomas Kim at RMA of Southern California?
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff.
From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me.
Shelley was incredible, taking my calls at 10pm when I was in a panic - and instantly dealt with my problem. I never had any issues getting an appointment, and was never made to wait.
My Progyny health insurance took care of everything else!
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Very personal experience from Dr Kim& his staff. With them remembering my name/history throughout my experience - and always being available, never being made to wait.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelley)
This was the best part of the experience - the personal care i received from the nurse (Shelley) who was available at every visit, and during both retrievals.
She was also on call late at night whenever I needed her.
Describe your experience with RMA of Southern California.
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff.
From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me.
Shelley was incredible, taking my calls at 10pm when I was in a panic - and instantly dealt with my problem. I never had any issues getting an appointment, and was never made to wait.
My Progyny health insurance took care of everything else!
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
All covered by Progyny health insurance with a copay