Rated 7.5
Strongly recommend: 62%Neutral: 11%Don't recommend: 27%7.5
62% strongly recommend
20 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.2
8.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Sackler U. Tel Aviv
Residency
Lenox Hill Hosp
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Tomer Singer works in 2 offices at

Northwell Health (FKA North Shore Long Island Jewish)
Rated 7.2
Strongly recommend: 47%Neutral: 19%Don't recommend: 34%7.2

Explore Clinic
New York City
210 East 64th St., 1st Floor
New York, NY 10065
Manhasset
300 Community Dr.
Manhasset, NY 11030

20 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
PCOS
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
It’s clear upon meeting him that Dr Singer is an experienced, compassionate doctor with a lot of empathy for his patients. He’s incredibly positive but also pragmatic and direct about anticipated outcomes. He thoroughly explains his decision-making process, and made us feel comfortable and confident the whole time. We were shocked at how well each step of the process went from stims to retrieval and transfer. I wouldn’t hesitate to recommend Dr. Singer to others.
I really liked that everything takes place in the same [Shady Grove Fertility New York] office (egg retrievals, transfers, ultrasounds, etc) and the office is very nice. The staff are also very friendly across the board. Undoubtedly my best healthcare experience in NYC. A con for some may be that your RE may not perform your ultrasounds until towards the end of your stims (for me it was the last 4 days), but I really loved the nurse who did mine so I didn’t mind at all. It is a big practice, so those looking for a lot of 1:1 time with the RE may not like it.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
It’s clear upon meeting him that Dr Singer is an experienced, compassionate doctor with a lot of empathy for his patients. He’s incredibly positive but also pragmatic and direct about anticipated outcomes. He thoroughly explains his decision-making process, and made us feel comfortable and confident the whole time. We were shocked at how well each step of the process went from stims to retrieval and transfer. I wouldn’t hesitate to recommend Dr. Singer to others. A nurse at the Ob-gyn practice I go to who referred me to him quipped “you’ll love him - Dr. Singer gets everyone pregnant!” And that’s fortunately been the case for us. One thing to note is that he does speak extremely quickly, so don’t be afraid to ask him to repeat or clarify. He was always willing to spend as much time as we needed for questions and to gather our concerns. You can tell his heart is really in his work, and that mattered a lot to us.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Write down questions and don’t be afraid to take as much time as you need to feel informed about your treatment plan.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Shady Grove is a very large practice that moves fast. But every person we interacted with including Dr. Singer was kind, friendly, and thoughtful. Anytime we were nervous about something or had questions, they always took the time to answer them. Dr Singer scheduled a check-in without us asking to make sure we had time to ask him all of our questions before proceeding with treatment. He even called the morning of our transfer (he wasn’t doing transfers that day) to ensure us that the doctor was fantastic and see how we were feeling. I highly recommend Dr. Singer and Shady Grove. Our process couldn’t have gone more smoothly
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I have PCOS so they started me on a “low and slow” protocol of 75 Menopur and 150 Follistim. I started taking Ganirelix on day 5 of stims once a day, then upped it to twice a day for the last few days and increased Menopur to 150. I had a dual trigger (Lupron and Pregnyl). 25 eggs were retrieved, 21 were mature. I felt back to normal 3 days after my egg retrieval and had a fresh transfer on day 5, which was successful.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Mimi Davita)
Can’t say enough positive things about the nursing staff, care coordinators, and phlebotomists. They were always kind, friendly, and informative. I would always get a phone in the afternoon after my appointments with updates, and they were quick to answer any questions I had in the portal
Describe your experience with Shady Grove Fertility New York (closed).
I really liked that everything takes place in the same office (egg retrievals, transfers, ultrasounds, etc) and the office is very nice. The staff are also very friendly across the board. Undoubtedly my best healthcare experience in NYC. A con for some may be that your RE may not perform your ultrasounds until towards the end of your stims (for me it was the last 4 days), but I really loved the nurse who did mine so I didn’t mind at all. It is a big practice, so those looking for a lot of 1:1 time with the RE may not like it.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
Single cycle IVF was $15,700 Medications were around $4000 through Carrot
10
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 36
1 IVF
Male Factor
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer is a warm, positive, knowledgable, and patient doctor who cares about you as a person. He knows the statistics behind each stage, knows the answers to your questions, and makes every interaction positive and caring. I had a wonderful experience being his patient...He called me personally, squeezed me in when it was difficult to get an appointment, and was always warm, positive, and personable every time I saw him. He answered my phone calls and helped relieve my anxiety. I know he cares about his patients and their feelings as well as the results.
Everything about my experience was excellent. The [Shady Grove Fertility New York] office is convenient, nice, and easy to schedule with. The phlebotomists were so good at their jobs. I am usually difficult but they got it every time. Every doctor was up to speed on my case and never had issues or frustration with my experience...Mimi is an amazing nurse and person. She will call you every day after a visit and give you all the details. She is so sweet, knowledgeable, patient, and on top of every detail.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer is a warm, positive, knowledgable, and patient doctor who cares about you as a person. He knows the statistics behind each stage, knows the answers to your questions, and makes every interaction positive and caring. I had a wonderful experience being his patient.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
From day 1, Dr. Singer made me feel like he was there to support us and make this happen. He called me personally, squeezed me in when it was difficult to get an appointment, and was always warm, positive, and personable every time I saw him. He answered my phone calls and helped relieve my anxiety. I know he cares about his patients and their feelings as well as the results.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Mimi)
Mimi is an amazing nurse and person. She will call you every day after a visit and give you all the details. She is so sweet, knowledgeable, patient, and on top of every detail. She sent in all my meds on time, fixed any insurance issues immediately, and most importantly, answered my late night anxious phone calls when I was terrified about spotting. I could not have asked for a better nursing coordinator. Every nurse at the office who also saw me was so gentle, kind, and patient. I always felt cared for no matter who saw me.
Describe your experience with Shady Grove Fertility New York (closed).
Everything about my experience was excellent. The office is convenient, nice, and easy to schedule with. The phlebotomists were so good at their jobs. I am usually difficult but they got it every time. Every doctor was up to speed on my case and never had issues or frustration with my experience.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
It was covered by insurance but I did have to pay 4,000 for genetic testing.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Since we did genetic testing, he said we should single embryo transfer.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
3 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $500K+
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer immediately stood out because of his warmth, his clarity around the treatment plan and explaining the science to us in ways we could understand, his willingness to work with us (one doctor started pushing donor eggs in the very first conversation) and patience with our many questions...At the end of our three retrievals we had multiple PGT-A normal embryos that we were able to freeze. We then had success on our first transfer...
The entire staff [at Shady Grove Fertility New York] was amazing! You could tell that everyone genuinely cares about you and is on your team. I always felt so supported in the office...The teamwork across the locations was fantastic (and both locations have great doctors, nurses, MAs etc!)... I was thrilled that when the Brooklyn office opened (much more convenient for me than Manhattan), I could go there for monitoring appointments when I wanted to. That flexibility was really helpful when balancing this with my job...
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
I had multiple consultations prior to starting infertility treatment. Dr. Singer immediately stood out because of his warmth, his clarity around the treatment plan and explaining the science to us in ways we could understand, his willingness to work with us (one doctor started pushing donor eggs in the very first conversation) and patience with our many questions. When the process started I knew I was in the right hands. We had better than expected results in our first cycle. Our second cycle was not successful (no PGT-A normal embryos), and Dr. Singer could not have been more compassionate when he called with that news. Our third cycle we were lucky enough to again have above average (particularly for my DOR diagnosis) results. At the end of our three retrievals we had multiple PGT-A normal embryos that we were able to freeze. We then had success on our first transfer. We could not be more grateful to Dr. Singer for his expertise and guidance every step of the way.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Talk to him! If you have questions, ask. If you have concerns, raise them. I'm a worrier and tend to over-analyze and research things, and he was great at explaining why he was doing what he was doing, and it put my anxious mind at ease.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer is such a warm presence. He got to know me and my husband, and called us himself when there was bad news during cycles. When there was good news, he was genuinely thrilled for us. At the time of our transfer, it was during the Omicron peak and my husband was not allowed to attend per clinic policy. Dr Singer made sure to play his favorite music so that he still felt included when he saw the video. Little things like that made us feel like we were being not just treated, but cared for.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I was on Menopur, Gonal-F, and cetrotide for all three retrievals. My dosages were adjusted throughout the retrieval cycles based on how I was responding at each office visit. Our basic approach did not vary because Dr. Singer (and me!) were thrilled with our first round - 7 eggs, 3PGTA normal embryos. While round two was not successful (4 eggs, 0 PGTA embryos), our third round had similar results to the first round. We were thrilled to be in a position where our dream of having multiple children had gone from feeling impossible, to probable! Our first transfer was successful - it was a frozen transfer, using PIO and estradiol for prep (also antibiotics and steroids for prep), and throughout the first 10 weeks, baby aspirin throughout pregnancy.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Sarah)
The entire staff was amazing! You could tell that everyone genuinely cares about you and is on your team. I always felt so supported in the office. Sarah, my primary nurse, was particularly supportive and patient with my many questions.
Describe your experience with Shady Grove Fertility New York (closed).
The clinic has the best staff around, the care teams are the biggest strength. I was thrilled that when the Brooklyn office opened (much more convenient for me than Manhattan), I could go there for monitoring appointments when I wanted to. That flexibility was really helpful when balancing this with my job! But my care team would still review all my blood results and scans and call me. The teamwork across the locations was fantastic (and both locations have great doctors, nurses, MAs etc!)
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
My insurance thankfully covered 3 attempts per live birth. My medicine was out of pocket and roughly 5K per retrieval, and a couple hundred dollars for transfer meds.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Because I had never been pregnant before and our embryos were tested, Dr. Singer felt strongly that the best course of action for me was SET given the risk of multiples. We agreed completely.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, 13 Eggs Frozen
NPS
10
NPS
10
Age 29
1 Egg Freezing
Endometriosis
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs...For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands....
A big strength is the empathy that is constantly shown at SGF [Shady Grove Fertility]. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing...My nurse was Grace and she was awesome...She gave me her personal line and was always one phone call away from answering any question that I needed.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
No other clinic to go to!
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs. I hate the thought of needles, feeling bloated, having a procedure etc. so it took me awhile to finally have the courage to educate myself. Dr. Singer, my nurse and the SGF team really made me feel empowered to go on the journey. Not to mention, they were very empathetic, which was critical for me. I finally felt like "I can do this" and that is all due to the SGF staff and Dr. Singer. Highly recommend for anyone considering.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
My journey started with an in person visit for bloodwork to understand my AMH levels and a sonogram. Based on those results, Dr. Singer was able to formulate the right plan for me, including medication. I started off with two injections and a pill and then introduced a third during day 4/5. I then triggered on day 7/8. I went into the office frequently and Dr. Singer adjusted my medication intake as needed.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Grace )
My nurse was Grace and she was awesome. I almost felt like we became friends by the end of the journey that is how often I would call her. She gave me her personal line and was always one phone call away from answering any question that I needed. She was great.
Describe your experience with Shady Grove Fertility New York (closed).
A big strength is the empathy that is constantly shown at SGF. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing.
Describe your experience with your monitoring appointments at Shady Grove Fertility New York (closed).
Monitoring was super easy - I always expect to wait around at doctors office and I typically get super impatient. I was a little worried about this going into the process knowing how frequently I would need to go into the office for monitoring. SGF never made me wait. I was always in and out and it was very easy. Again, made the process that much more enjoyable (without it actually being enjoyable, haha)
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
I believe it was around 7K for the procedure and then additional funds for the medicine and anesthesia.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 32
1 IUI
Male Factor
PCOS
Ashkenazi Jewish
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer and his entire team are responsive and caring...delicate and relaxed while still providing the best medical care...During the IUI, I was incredibly nervous. [He] took note, understood, and reacted as if I were his family. He was extra careful to make the IUI as painless as possible. He put on music, explained everything, and within minutes was done.
It's a busy clinic [Shady Grove Fertility], but they always make time for you and the facility is beautiful!...very conveniently located...Everything feels new and clean...front desk books appointments readily and easily. The nursing team is responsive via the portal and always calls with results. Everyone was kind and helpful.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer is optimistic, full of energy, and pays close attention to detail. During exams, he is delicate and relaxed while still providing the best medical care. He treated me with compassion and kindness. During the IUI, I was incredibly nervous. Dr. Singer took note, understood, and reacted as if I were his family. He was extra careful to make the IUI as painless as possible. He put on music, explained everything, and within minutes was done.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer sees many patients but will give you the time you need. Just be ready with your questions in advance so that you can tackle them when you do see him. Most importantly, trust him! He will lead you to where you want to go!
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer and his entire team are responsive and caring. Unfortunately, I am a nervous patient, but Dr. Singer was able to comfort me and explain things well.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I have PCOS, so Dr. Singer put me on letrozole at the beginning of the cycle. He monitored the follicle growth and decided to wait until he saw more growth so he delayed the ovidrel/IUI piece and provided estradiol in the meantime. Then, a few days later, my husband administered the ovidrel shot and 36 hours later was the IUI. Post IUI, involved progesterone suppositories and estradiol. He closely monitors post IUI if there is a pregnancy.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
Shady grove has a large staff. Everyone is kind and helpful. The front desk books appointments readily and easily. The nursing team is responsive via the portal and always calls with results. Everyone was kind and helpful.
Describe your experience with Shady Grove Fertility New York (closed).
It's a busy clinic , but they always make time for you and the facility is beautiful! For me, it was very conveniently located on the UES. Everything feels new and clean. The waiting area is calming and the nurses who draw blood are very good at it.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
insurance covered all except copay
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 35 - 36
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
4th of 4 Docs
6 IUI With Other Docs
2 IVF With Other Docs
3 Egg Freezing With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I love that I see him [Dr. Singer] for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive. ... His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful. ... Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
I love that I see him for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Be ready to feel like part of the family, he is a wonderful man.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer speaks to you like a person and an intelligent human being, he started off with us very basic, but as we have been going through this for many years now he now speaks to us on our level of understanding. You can tell that he truly cares and can empathize with our challenges and is confident he can assist us. His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
We have yet to start a treatment cycle with Dr. Singer, unfortunately as we need donor eggs and all donor cycles are on hold due to COVID-19 we are in a holding pattern. We are reviewing their frozen egg bank to see if there is a suitable donor there. He has us re-do all the testing from previous clinics with much additional to determine what protocols we should use including and ERA to determine exactly how much progesterone is needed for a transfer. None of the other doctors even suggested this test, we were planning to ask our last clinic. When discussing previous treatment protocols he is very clear about what is will and won't do based on science and his overall experience, other clinics have been very open to our suggestions which made us feel like we had to do the research and be the doctor.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Vivian Oseni - donor coordinating nurse)
Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
Describe your experience with Shady Grove Fertility New York (closed).
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
We have been accepted into the Shared Risk Program with Shady Grove, but as we have not yet selected a donor we have not had to pay yet. If we do a 1:1 donor with the PGT-A testing the cost will be $77k excluding medications and that will cover up to 6 donors (and all the eggs that come from them) and all transfers until we take home a live child. If we don't or choose to give up then we get the $77k back. If we do the 2:1 then it would be $53k with the same as above except we would be splitting the eggs with another couple.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
He has advised us that he would be most comfortable with eSET, but open to discussing the transfer of 2 embryos. Mostly because we would like to have two children. However, he is not strongly in favor due to the risk of the embryo and myself if a twin pregnancy does occur.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 37 - 38
3 IVF
Endometriosis
Immunological
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $50K - $99K
6th of 7 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When first met he [Dr. Singer] took the time to study all our recordes/results and stated IVF w PGS will help and once we have embryos we will see by the transfer how sevire is the ednomiosis. When we had 2 losses, he said it the edno and blood issues . Recomended Gestational carrier to not loose these hard to create pgs healthy embryos. ... Used Letrozole with a 450 gonal F and 150 menupure which made more eggs and less side effects.
[Monitoring Appointments] You signed in and based on the order people came they were seen without consideration to the appointment time ... Nice renovated clinic [Northwell Health], they try to move paitents quickly in the morning, you only see the doctor if you request if not an image technion does the ultrasound. Sometime mornings are crowded can take up to 2 hours of wait. Prosidures done in Grate neck Northwell clinic, they provide a car service.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
When first met he took the time to study all our recordes/results and stated IVF w PGS will help and once we have embryos we will see by the transfer how sevire is the ednomiosis. When we had 2 losses, he said it the edno and blood issues . Recomended Gestational carrier to not loose these hard to create pgs healthy embryos.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
For me once beta shows pregnent, the doctor was very discoriging as it was on lower side and was hard to stay positive.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
When comung to visit the team is very frendly and know your name and situation.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Used Letrozole with a 450 gonal F and 150 menupure which made more eggs and less side effects.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Melissa)
Care coordinator and ultrasound technishions were really nice and good, someone from the nursing calls to let you know what to do and when come back but doesnt give more information
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Nice renovated clinic, they try to move paitents quickly in the morning, you only see the doctor if you request if not an image technion does the ultrasound. Sometime mornings are crowded can take up to 2 hours of wait. Prosidures done in Grate neck Northwell clinic, they provide a car service.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
You signed in and based on the order people came they were seen without consideration to the appointment time
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
20k for each IVF cycle, bloodwork and medication not included. If wish PGS it is 2.5K separate.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He prefered multiple at my age and we wanted single, transfer was single.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
There was a staff change and that resulted in getting results very late or next day and the overload caused misscomunication and emailing to get things done.
6
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
6
Age 29 - 30
Male Factor
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Embryo Freezing With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
I feel doctor singer is very kind and professional. I think he knows what he is talking about and very educated in all things IvF. He is direct and to the point and views the process as common. Although I like Dr. Singer I feel his bedside manner is lacking. I think he could be more compassionate and make a point to see a patient more than just at scheduled procedures. I met him at my first consultations and then not again until he was needed for my procedure.
The strengths of this clinic [North Shore Long Island Jewish] are the many locations. They have offices, 1 in manhattan, 1 in garden city, and 1 in manhasset. The nurses, andrologist, and sono technicians were all very kind caring and helpful. The nyc clinic is understaffed which makes for very long wait times. Each appointment I’ve waited atleast an hour to be seen. The front desk reception girls are over worked and thus can come off as rude. They are also not fully educated on the procedures and timelines. As a whole the office can feel frantic due to the under staffing which leads to less personal care.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
I feel doctor singer is very kind and professional. I think he knows what he is talking about and very educated in all things IvF. He is direct and to the point and views the process as common. Although I like Dr. Singer I feel his bedside manner is lacking. I think he could be more compassionate and make a point to see a patient more than just at scheduled procedures. I met him at my first consultations and then not again until he was needed for my procedure.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared to wait for ALL appointments. The scheduling is not very organized and all staff from doctors to billing to reception are overworked.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
I felt the nurses, andrologist, and sono technician were caring but over worked so the care was quick and frantic at times. They also seem to be last minute. I feel the front staff was unorganized and at times rude.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I am currently in my first cycle so I am unable to provide results. We will be using my husbands sperm which was retrieved through tese surgery and frozen. I will be taking FSH injections 150 and 150 of HMG. We will then do an egg retrieval and hopefully do a fresh transfer.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Melissa)
Melissa was amazing. She herself went through Ivf so was very understanding and easy to talk to. She was sympathetic and good at communicating next steps. Unfortunately she was over worked and overloaded with patients so the care would have been even better if this were not the case. Regardless she was caring and I really like her.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The strengths of this clinic are the many locations. They have offices, 1 in manhattan, 1 in garden city, and 1 in manhasset. The nurses, andrologist, and sono technicians were all very kind caring and helpful. The nyc clinic is understaffed which makes for very long wait times. Each appointment I’ve waited atleast an hour to be seen. The front desk reception girls are over worked and thus can come off as rude. They are also not fully educated on the procedures and timelines. As a whole the office can feel frantic due to the under staffing which leads to less personal care.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
We were partially covered under Aetna insurance. We paid a portion of blood work, sonograms, egg retrieval, and fresh transfer costs. Sperm freezing and unfreezing, sperm storage, and embryo storage were all out of pocket costs which ran us just over $5,000
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
My doctor was open to both but did not properly educate me on the reasonings.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
Some of my paperwork, like a pap from my obgyn was misfiled. The paperwork was later found but after many phone calls. My husbands tese results were never told to me. I have to call the doctor and office 3 times and was told he would let me know a few days later to then be told I need to speak with my husbands doctor after waiting for the results for a week.
7
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
2018, 6 Eggs Frozen
NPS
7
NPS
7
Age 36
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Only Doc Seen
LGBTQ+
Neutral
Neutral
Successful
Ask a lot of questions as he [Dr. Singer] is extremely knowledgeable but initially just goes over the more general “summary”...He explained everything patiently and thoroughly. I texted him over a weekend with a question to which he responded instantly. He is very smart and has exceptional bedside manner...is always smiling and enthusiastic but also realistic about the whole process.
All the nurses and staff [at North Shore] were kind, compassionate and helpful...All [nurses] were thorough though some felt a little inexperienced. I never felt they weren’t completely in control...The nurses lost my pap results which were sent over before I started. I was asked several times about if it was sent - to which I confirmed it was in fact sent and reviewed with the nurse - before I was asked to have it resent. A solid week. The retrieval was on a Friday morning. I was told I’d get results on Friday afternoon or Saturday morning. No one returned my calls Saturday or Sunday but I did get a call on late Monday with the results.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He explained everything patiently and thoroughly. I texted him over a weekend with a question to which he responded instantly. He is very smart and has exceptional bedside manner. Dr Singer is always smiling and enthusiastic but also realistic about the whole process.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Ask a lot of questions as he is extremely knowledgeable but initially just goes over the more general “summary”
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
All the nurses and staff were kind, compassionate and helpful.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
225 follistin, 150 menapur. Follistin was increased to 300 after 5 days. Ganarelix for 4 nights. Then the trigger of Pregnyl. Every other day for blood/sonogram the first 6 days then daily after that.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
All were thorough though some felt a little inexperienced. I never felt they weren’t completely in control but they all seemed fairly young.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths: I felt looked after and cared for and they were all smart and kind. Plus the procedure went well. Weakness: it’s very difficult to get a hold of people in the office if not physically there.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
9,000 per cycle plus egg storage and not including medication
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
The nurses lost my pap results which were sent over before I started. I was asked several times about if it was sent - to which I confirmed it was in fact sent and reviewed with the nurse - before I was asked to have it resent. A solid week. The retrieval was on a Friday morning. I was told I’d get results on Friday afternoon or Saturday morning. No one returned my calls Saturday or Sunday but I did get a call on late Monday with the results.
7
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
2 IUI
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Tomer suggested the use of Clomid to increase egg/ follicle size during my IUI cycles. Although he suggested IVF, he supported our decision to try IUI first. He provided what information he had it turns of financial information for IVF but still respected our decision to try IUI...Dr. Tomer Singer was extremely warm and friendly. Although he was very honest and realistic with his expectations and possible outcomes, it was done with empathy and compassion..
Nursing staff [at North Shore] greeted you by name during visits and responded to questions or concerns in a timely fashion. They are very friendly and made you feel comfortable when asking questions or when i called to inform of failed IUI cycle...Location and hours are extremely accessible and convenient. I was even able to reach someone during holiday hours, Christmas eve...Nursing staff assisted in locating trigger shot at a lower price since the shot was not covered by insurance.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Singer was very candid when meeting with my husband and i . However, he was sympathetic and kind when addressing our situation and gave us all of our options even if success rates were low. As a man, he was able to support and reassure my husband who was reluctant to receive treatment for our infertility or even attend an appointment. He consistently reassured us and gave us support during our failed cycles.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Continue to practice with care, love and compassion.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Tomer Singer was extremely warm and friendly. Although he was very honest and realistic with his expectations and possible outcomes, it was done with empathy and compassion. His office is very inviting and welcoming.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr. Tomer suggested the use of Clomid to increase egg/ follicle size during my IUI cycles. Although he suggested IVF, he supported our decision to try IUI first. He provided what information he had it turns of financial information for IVF but still respected our decision to try IUI. I came in and did blood work and then used the trigger shot to ovulate. Insemination was done about 36 hours post trigger shot the first cycle and about 26 hours post trigger shot the second cycle (my recollection of the timing may be off). Unfortunately both cycles did not result in pregnancy.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Nursing staff greeted you by name during visits and responded to questions or concerns in a timely fashion. They are very friendly and made you feel comfortable when asking questions or when i called to inform of failed IUI cycle.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Location and hours are extremely accessible and convenient. I was even able to reach someone during holiday hours, Christmas eve.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
All IUI procedural costs were covered by my insurance except for co pays. Nursing staff assisted in locating trigger shot at a lower price since the shot was not covered by insurance.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
4
NPS
4
Age 31 - 32
2 IUI
3 IVF
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
1st of 2 Docs
1 IUI With Other Docs
4 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Singer was very kind and compassionate. He seemed very overworked and we would wait a long time in the waiting room to see him. But once it was our turn he spent a lot of time with us ...Rather than adjusting my protocol, he blamed the ivf not working on the fact my embryos are abnormal. He pushed for PGS but we never got enough embryos on day 5 for it to make sense finacially. It was very frustrating to go through 3 ivf cycles at 31-32 years old and be told over and over all my embryos are abnormal.
Dr Singers office [North Shore] in NYC is small and crowded. It’s annoying to drive to Long Island for weekend monitoring and all ivf proceedures....The nurses were fine. No complaints. They were nice, seemed frazzled most of the time and overwhemed..... The clinic itself was fine...Seemed understaffed and Dr Singer was running around from patient to patient to the point where he was literally sweating. He needed more help and probably a new set of eggs on my case.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Singer is a wonderful person who seems to really care about his patients. However, he thought Id be an easy case and I was far from. Rather than adjusting my protocol, he blamed the ivf not working on the fact my embryos are abnormal. He pushed for PGS but we never got enough embryos on day 5 for it to make sense finacially. It was very frustrating to go through 3 ivf cycles at 31-32 years old and be told over and over all my embryos are abnormal. When I did switch clinics, I did do PGS for the first time and 7/10 of my embryos were normal. I do not think Dr Singer was willing to look for another answer so leaving his clinic was the right choice for us.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
I think this goes for any clinic and any doctor, but my advice is know when to move on. Doctor Singer was the first doctor I saw and was convinced if he did not get me pregnant, then no one could. After 3 fresh ivf cylces and 4 transfers I finally went somewhere else and did end up having a child after two ivf cycles there.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Singer was very kind and compassionate. He seemed very overworked and we would wait a long time in the waiting room to see him. But once it was our turn he spent a lot of time with us and was very kind and compassionate. When I had a miscarriage he seemed upset and gave me a hug.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I was on very high doses of meds for my age. 300 gonal f, 300 menapur. I have no idea why that was my dose or rational behind it. I got 10 eggs, 13 eggs and 15 eggs during my 3 cycles.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Gina and Amy)
The nurses were fine. No complaints. They were nice, seemed frazzled most of the time and overwhemed.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I have to think their lab is not as good as the top in the city. I believe their lab director left during my time there. Dr Singers office in NYC is small and crowded. It’s annoying to drive to Long Island for weekend monitoring and all ivf proceedures.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
I did the Attain IVF money back program. That was a flat cost for 3 cycles. Money back if no success.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
I transferred two embryos every time because my embryos were always poor quality. We never discusses a single transfer due to my situation.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I was mostly frustrated by the results of my ivf proceedures and I think Dr Singer was too. The clinic itself was fine. Certainly not the well oiled machine the way Cornell is. Seemed understaffed and Dr Singer was running around from patient to patient to the point where he was literally sweating. He needed more help and probably a new set of eggs on my case.
4
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 39
5 IUI
1 IVF
1 Egg Freezing
PCOS
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Tomer Singer is knowledgeable and extremely caring. I always felt like I was in good hands. He gave great advise and was sensitive to all of our concerns. He had incredible bedside manner. Could not recommend him enough!... [Eset Approach] Singer explained all the pros and cons of both. We transferred two for the first transfer and had a miscarriage. The second round we only did one transfer and it worked!
The nurses [Northwell Health] and Dr. Singer were great. I had a lot of confidence in their advise, knowledge, etc. The facility had open hours in the mornings before work and weekends out in Long Island. The provided car service to Long Island for procedures. The front of the office staff was a little flustered and disorganized.... Dr. Singer and his team were so careful and sensitive with the stresses of infertility and their treatment. They were also all very patient. I never felt like a number.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Tomer Singer is knowledgeable and extremely caring. I always felt like I was in good hands. He gave great advise and was sensitive to all of our concerns. He had incredible bedside manner. Could not recommend him enough!
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Book far in advance. Know how aggressive you want to be with treatment. I would fully understand the pros and cons of each procedure before proceeding.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Singer and his team were so careful and sensitive with the stresses of infertility and their treatment. They were also all very patient. I never felt like a number.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We started with hormone injectables, went thru IUI's and then progressed to IVF. IVF was successful after the 2nd time around.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Compassionate and knowledgeable. Many of the nurses were familiar with IVF from personal experience.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The nurses and Dr. Singer were great. I had a lot of confidence in their advise, knowledge, etc. The facility had open hours in the mornings before work and weekends out in Long Island. The provided car service to Long Island for procedures. The front of the office staff was a little flustered and disorganized.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
We had to pay all costs - $25 - $30K
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Singer explained all the pros and cons of both. We transferred two for the first transfer and had a miscarriage. The second round we only did one transfer and it worked!
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 36
Endometriosis
East Asian
1st of 3 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Singer is] a nice guy, but not sure if I trust him enough to go through a cycle with him. He sounds like a car salesman more so than a doctor when he described the procedures....I waited 3 hours to see Dr. Singer. My appointment was at 10 a.m. but I didn't see him until close to 2 p.m. So NOT considerate to patients...I was very disappointed after seeing him and spoke to him during consultation.
RaChel [nurse at Northwell Health] who I had spoken with during consultation was nice, but when I called to get some bloodwork results some other nurses who answered the phone was not very nice...They were not up front about co-insurances and co-pays for genetic testing and radiological imaging tests...The wait time was way too long! I feel like they don't value patient's time. If they valued their patients time, I wouldn't have had to wait 3 hours to see Dr. Singer for a consultation on my first visit. Not to mention their front desk, no one ever answers to make an appointment or to change appointments. How frustrating!!
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He's a nice guy, but not sure if I trust him enough to go through a cycle with him. He sounds like a car salesman more so than a doctor when he described the procedures. He seemed to be more interested in getting more patients which equals more profit than his success rates per each patients. I was very disappointed after seeing him and spoke to him during consultation.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Don't go there!
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
I waited 3 hours to see Dr. Singer. My appointment was at 10 a.m. but I didn't see him until close to 2 p.m. So NOT considerate to patients.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: RaChel)
RaChel who I had spoken with during consultation was nice, but when I called to get some bloodwork results some other nurses who answered the phone was not very nice.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The wait time was way too long! I feel like they don't value patient's time. If they valued their patients time, I wouldn't have had to wait 3 hours to see Dr. Singer for a consultation on my first visit. Not to mention their front desk, no one ever answers to make an appointment or to change appointments. How frustrating!!
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
They were not up front about co-insurances and co-pays for genetic testing and radiological imaging tests.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
We had the hardest time getting medical records from this clinic. It took 6 and a half weeks to get them! Also, my thyroid level was not within normal range, they didn't call me about it. I found out after looking at medical records 6 and a half weeks later.
0
Doctor
Tomer Singer
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2023, Consult
NPS
8
NPS
7
Age 36
Diminished Ovarian Reserve
East Asian
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Singer was easy to work with. He understood where.we were coming from. Explained success of IVF vs donor. But unfortunately he left the clinic we were working with. Afterwards the following steps to make decisions were in limbo...Dr. Singer was understanding of our situation. Explained that IVF is not a viable option, best chance would be to use a donor...
The [Shady Grove Fertility New York] portal is not the best system. Wish there was a better way to contact directly. The portal doesnt allow to select a provider. The messegaing system can look messy when there are alot of exchanges. There should be a option for spouse.to create own account and be linked. The strengths are that the responses are quick...Nursing staff was contacted via their portal. Responses were prompt, but seemed like there were turnovers happening as assigned nurse or coordinator changed during the process.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer was easy to work with. He understood where.we were coming from. Explained success of IVF vs donor. But unfortunately he left the clinic we were working with. Afterwards the following steps to make decisions were in limbo.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Prepare questions ahead of time.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer was understanding of our situation. Explained that IVF is not a viable option, best chance would be to use a donor.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
We are still in the pre-clearance testing phase.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
Nursing staff was contacted via their portal. Responses were prompt, but seemed like there were turnovers happening as assigned nurse or coordinator changed during the process.
Describe your experience with Shady Grove Fertility New York (closed).
The portal is not the best system. Wish there was a better way to contact directly. The portal doesnt allow to select a provider. The messegaing system can look messy when there are alot of exchanges. There should be a option for spouse.to create own account and be linked. The strengths are that the responses are quick.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
Challenging to have bills sent to and secondary insurance.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Did not reach this stage yet.
8
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, 5 Eggs Frozen
NPS
4
NPS
7
Age 41
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $200K - $499K
Doctor
1st of 2 Docs
2 Egg Freezing With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Tomer Singer] was friendly, comforting and compassionate in his interactions. I felt that he did not fully explain the treatment, and what to expect. I felt that he was negative and I don’t feel that he gave me chance to get the best possible outcome that I could have had ... Push your agenda, do your research, ask questions and look for answers. ... He was friendly and compassionate in his attitude.
The clinic [Northwell Health] is well organized overall. The staff is friendly and professional. The flow of appointments and timeliness is mostly good. I have had some recurrent problems with billing, which have certainly added stress to an already stressful time. ... The monitoring was efficient and smooth. The technician was very gently and kind, which goes a long way.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He was friendly, comforting and compassionate in his interactions. I felt that he did not fully explain the treatment, and what to expect. I felt that he was negative and I don’t feel that he gave me chance to get the best possible outcome that I could have had.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Push your agenda, do your research, ask questions and look for answers.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He was friendly and compassionate in his attitude.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nurses were compassionate, comforting and encouraging.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic is well organized overall. The staff is friendly and professional. The flow of appointments and timeliness is mostly good. I have had some recurrent problems with billing, which have certainly added stress to an already stressful time.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
The monitoring was efficient and smooth. The technician was very gently and kind, which goes a long way.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
Copays
4
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
8
Age 33 - 34
4 IUI
Male Factor
Unexplained
South Asian
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Singer is very personable and warm. Always smiling and very patient. His nurse practioner Molly was also great - they treated me more like a human and not just another patient.... Dr. singer was great the couple of times I met him. He performed one of my IUIs and it was the quickest and easiest one. I do wish he would have seen me more instead of the nurse practioner but I understand he is on a super busy schedule....
Dr. Singer [at North Shore Long Island Jewish] is very personable and warm. Always smiling and very patient. His nurse practioner Molly was also great - they treated me more like a human and not just another patient.... Dr. singer was great the couple of times I met him. He performed one of my IUIs and it was the quickest and easiest one. I do wish he would have seen me more instead of the nurse practioner but I understand he is on a super busy schedule..
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. singer was great the couple of times I met him. He performed one of my IUIs and it was the quickest and easiest one. I do wish he would have seen me more instead of the nurse practioner but I understand he is on a super busy schedule.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Get an appt first thing in the morning or risk long wait times.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Singer is very personable and warm. Always smiling and very patient. His nurse practioner Molly was also great - they treated me more like a human and not just another patient.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
A couple of rounds of clomid but after that didn't work, we did 4 rounds of IUIs
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Molly)
Molly was really friendly and patient. I really liked her. She explained things very well.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Long wait times were annoying, but staff were otherwise very friendly.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
My insurance doesn't cover fertility treatments so I had to pay out of pocket what is charged.
7
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2017, Unknown Success
NPS
9
NPS
9
Age 28 - 29
2 IUI
1 IVF
PCOS
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Tomer Singer] is great and very detailed, but sometimes I did feel his practice was getting so big and there were too many patients for him. But when I had complications he was amazing and called to check in on the weekends and at night.... The front desk staff is great and the techs are amazing! The really treat you as a individual. Morning Apts always are on time and quick but the afternoon Apts always ran late
He [Dr. Tomer Singer] is great and very detailed, but sometimes I did feel his practice was getting so big and there were too many patients for him. But when I had complications he was amazing and called to check in on the weekends and at night.... The front desk staff [at North Shore Long Island Jewish] is great and the techs are amazing! The really treat you as a individual. Morning Apts always are on time and quick but the afternoon Apts always ran late
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He is great and very detailed, but sometimes I did feel his practice was getting so big and there were too many patients for him. But when I had complications he was amazing and called to check in on the weekends and at night.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Ask a lot of questions
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
it is a great experience because it is such a small office and you really get to know the staff
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Clomid for the iui to make me ovulate since I have pcos and then low dose of the injections for the retrieval because I was at high risk of ohss
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The RNs were friendly and always available to speak. They were helpful with the injections teaching as well
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The front desk staff is great and the techs are amazing! The really treat you as a individual. Morning Apts always are on time and quick but the afternoon Apts always ran late
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Very efficient
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
My insurance covered 80%of each round but the drugs were expensive one round of IVF was around $6000 out of pocket
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He would rather transfer one at a time but was not opposed to two
9
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
0
NPS
0
Age 31
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Went to Dr. Singer and got all tests done prior to conceiving. He never told me that I was a carrier for hemophilia. I’m now currently pregnant with a baby, who tested positive for hemophilia...Always was trying to label me and I could conceive naturally. He made it like something was wrong with me at every visit
[Shady Grove Fertility has] no communication and like an assembly line. I wish someone would’ve told me about my genetics and helped what I needed nobody advised me to go through IVF to avoid my baby being a severe hemophiliac...
How was your experience with Tomer Singer at Shady Grove Fertility WMA (US Fertility Network clinic)?
Went to Dr. Singer and got all tests done prior to conceiving. He never told me that I was a carrier for hemophilia. I’m now currently pregnant with a baby, who tested positive for hemophilia. And my baby is predicted to be a severe hemophiliac. My pregnancy journey has been the most depressing and hardest thing I’ve had to deal with.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility WMA (US Fertility Network clinic)?
If you want a doctor who communicates with you and is honest then seek a different doctor. My life will now be completely different having a child with a disease.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility WMA (US Fertility Network clinic)?
Went to Dr. Singer and got all tests done prior to conceiving. He never told me that I was a carrier for hemophilia. I’m now currently pregnant with a baby, who tested positive for hemophilia. And my baby is predicted to be a severe hemophiliac. My pregnancy journey has been the most depressing and hardest thing I’ve had to deal with.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility WMA (US Fertility Network clinic) and their degree of success.
Always was trying to label me and I could conceive naturally. He made it like something was wrong with me at every visit. He never mentioned the most important thing, which is that I’m a carrier for a rare blood disorder. I will now have a son that will live with this in a severe form for the rest of his life.
Describe your experience with your nurse at Shady Grove Fertility WMA (US Fertility Network clinic). (Assigned nurse: Meg)
I was never told about my genetics, which could save the future of my son’s life. He will now live as a severe hemophiliac. It was a waste of time going to this practice.
Describe your experience with Shady Grove Fertility WMA (US Fertility Network clinic).
No communication and like an assembly line. I wish someone would’ve told me about my genetics and helped what I needed nobody advised me to go through IVF to avoid my baby being a severe hemophiliac
What specific things went wrong at Shady Grove Fertility WMA (US Fertility Network clinic)?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility WMA (US Fertility Network clinic).
The clinic never told me that I carry hemophilia. My life is now forever changed as I’m pregnant with a baby, who tested positive for this rare blood disease. It is predicted to be severe. He will need to be monitored and infused at least once per week.
0
Doctor
Tomer Singer
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Shady Grove Fertility WMA (US Fertility Network clinic)
Rockville
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Educational Resources
1 of 5
2021, Successful
NPS
10
NPS
10
Age 35
1 IVF
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I met Dr. Singer in April and by June I was pregnant! This was after 2 unsuccessful rounds of IVF at a large clinic...was a welcome breath of fresh air and gave me hope. I found IVF to be such a stressful experience, but knowing that I could fully trust my doctor made everything so much easier...[he] was always there for me, answering all my questions with a smile and made sure I feel good about each and every decision.
The clinic [Shady Grove Fertility] is great, everyone is so nice and professional. Never waited in line and the team always answered my calls/emails quickly. The billing department was great and help me a lot. The facility feels new, clean and nicely decorated...[nursing staff] were amazing - so professional, organized and kind...Dr. Singer was always there for me, answering all my questions with a smile...
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Best doctor! Let's start with the results: I met Dr. Singer in April and by June I was pregnant! This was after 2 unsuccessful rounds of IVF at a large clinic in NYC. Dr. Singer was a welcome breath of fresh air and gave me hope. I found IVF to be such a stressful experience, but knowing that I could fully trust my doctor made everything so much easier. I truly cannot recommend him enough! Hoping to go back to him for #2 soon.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer was always there for me, answering all my questions with a smile and made sure I feel good about each and every decision.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Marissa)
Marissa and the staff were amazing - so professional, organized and kind.
Describe your experience with Shady Grove Fertility New York (closed).
The clinic is great, everyone is so nice and professional. Never waited in line and the team always answered my calls/emails quickly. The billing department was great and help me a lot. The facility feels new, clean and nicely decorated.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
8
Age 37
1 IVF
Male Factor
European
Income $100K - $199K
Business Executive
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Singer is a great doctor, straight forward and pleasant at the same time. He worked with our situation and provided support even when the outcome wasn't what we hoped for...made sure I was always comfortable and well informed and had the support needed during the process...always available and caring...supportive and helpful during and after the treatment.
Northwell is a very welcoming environment, their offices are clean and the staff is professional while at the same time courteous. We had all our questions answered in a clear concise way, and never felt like we had to chase pertinent information. There were, however, a few times when we felt like the front desk staff and the nurses were not fully communicative with one another, and that there were some discrepancies as to what our scheduling and timetable would look like, which seemed to come from a high volume of patients.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Singer is a great doctor, straight forward and pleasant at the same time. He worked with our situation and provided support even when the outcome wasn't what we hoped for. The nurses at his office were great and very helpful. Everyone was supportive and helpful during and after the treatment.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Singer and his team were always available and caring. They made sure I was always comfortable and well informed and had the support needed during the process.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Northwell is a very welcoming environment, their offices are clean and the staff is professional while at the same time courteous. We had all our questions answered in a clear concise way, and never felt like we had to chase pertinent information. There were, however, a few times when we felt like the front desk staff and the nurses were not fully communicative with one another, and that there were some discrepancies as to what our scheduling and timetable would look like, which seemed to come from a high volume of patients.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5

Learn from top medical experts

Explore All Courses