Rated 7.4
Strongly recommend: 58%Neutral: 12%Don't recommend: 29%7.4
58% strongly recommend
8 reviews
Humanity
8.2
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.2
5.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Johns Hopkins
Residency
Johns Hopkins
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Valerie Ratts works at

Washington University School of Medicine
Rated 8.7
Strongly recommend: 74%Neutral: 14%Don't recommend: 12%8.7

Explore Clinic
St. Louis - Central West End
4444 Forest Park Avenue, Suite 3100
St. Louis, MO 63108
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road, Building D
St. Louis, MO 63131

8 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 27
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ratts is just the right amount of confident, sophisticated, humbled, respectful, and kind doctor...made us feel as if we were her only patients...even created a plan that works concurrently with my military training...used laymen terms that were easily understood, but continued to check in frequently throughout to make sure we were understanding
[Washington University School of Medicine]...strengths....medical professionals who can diagnose and treat a wide range of fertility, and reproduction conditions...advanced medical equipment and technologies...offer a range of services...one-stop solution for all healthcare needs...team of experienced and knowledgeable healthcare professionals
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts is just the right amount of confident, sophisticated, humbled, respectful, and kind doctor. My husband and I had previously met with Dr. Odem, and just after the consult and first appointment, we retired. We were so nervous about having a new doctor. So many questions, "Will this doctor be as good?" "Will this doctor know how to help us? We were also concerned if the new doctor was going to be compassionate. But quickly, just after the first few moments, Dr. Ratts was personable. She spoke with poise and confidence, and she made us feel as if we were her only patients. Due to military training, my husband and I both had to take a significant pause in our planning. However, on our first appointment back after quite some time, she remembered exactly who we were and had created the perfect plan for us. we are so grateful to have Dr. Ratts and her team at Washington University lead our fertility care.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Make sure you get Dr. Ratts she is incredible!
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts made us feel very welcomed. She had a big smile on her face and greeted us immediately. She appeared to be so excited to meet us as if she had known us a long time. She identified us and addressed us by our first name, she never spoke at us or told us what we were doing, she asked for our feedback, opinions, and was dedicated to finding out our wants and desired outcome. After getting to know what we wanted she then utilized visuals to walk us through every single detail and step of our plan. She used laymen terms that were easily understood, but continued to check in frequently throughout to make sure we were understanding or offered to answer any questions we had. She made us feel comfortable, accepted ,safe and confident that she can help us in building our family.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Ratts suggested that we start with another consult/initial appointment. Rationale: It has been three years, and it's important to make sure our lab work, hormones, semen analysis, and all the things are still in good standing. Dr. Ratts also suggested freezing our embryos. Rationale: We want to implement using a family member as our gestational carrier, and the one we have in mind has yet to be confirmed. We shared fears that we were getting older. Although Dr. Ratts does not consider me a geriatric mother quite yet, she suggested freezing, so therefore whenever we have decided on a gestational carrier, we are ready for the transfer and to help relieve the pressure and stress off us. Dr. Ratts then even created a plan that works concurrently with my military training. Again, to help relieve any pressure or unnecessary steps. She has been reassuring us that a baby is what we want and a baby is what she will do her very best to make happen!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Erin)
The best quality, thus far, in our nursing care is communication. Our nurse has been extremely prompt with her replies, always answers with accurate and proficient answers and resources.
Describe your experience with Washington University School of Medicine.
As a user, I believe that the clinic has several strengths. Firstly, they provide access to medical professionals who can diagnose and treat a wide range of fertility, and reproduction conditions. This clinic is often equipped with advanced medical equipment and technologies, which enable doctors and nurses to provide high-quality care to their patients. Additionally, WASHU is located in urban areas, making it easily accessible for people who live nearby. They also offer a range of services, such as routine check-ups, and lab tests, making them a one-stop solution for all healthcare needs. Lastly, the clinic has a team of experienced and knowledgeable healthcare professionals who work together to ensure that patients receive the best possible care.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
They appear to be reasonably priced, and compared to the research my husband and I have conducted, the prices are equally matched with all other fertility clinics and procedures.
Describe Valerie Ratts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Ratts suggested we take the best three to help strengthen our chances of success.
10
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
8
Age 36 - 37
2 IVF
Male Factor
European
Native American
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
You will not see her [Dr. Valerie Ratts] for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.... My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left.
Costs for IVF [at Wash U] range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
How was your experience with Valerie Ratts at Washington University School of Medicine?
I love have Dr. Rattes for a doctor. I wish a cycle would have worked, but she continues to look for ways to adjust the cycle. She is a caring human being would will have the difficult conversations when needed.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
You will not see her for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts will personally call you following a failed cycle after the team has met. She will answer any questions you have and discuss the next treatment options. Also, during treatment or consultation if my husband and I had questions while we were in the office, she would sit down to help answer them even if our time was over.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left. Cycle was much easier. Took estradiol before and then progesterone after transfer. The cycle also failed. I did a second retrieval, 3rd transfer (2nd fresh). Cycle was much like the First only the stemmed harder to try for more eggs. More eggs were immature and didn’t get to be fertilized. 2 embryos transferred on fresh cycle day 3. Failed. No embryos survived to 5 days.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Anytime I had any questions at all, I could call and I would hear back with them. They worked with me to figure out if I needed to order extra meds the closer I got to retrieval/transfer so that I didn’t waste a ton of money (it always fell at a weekend). She was great all around. Very helpful and calmed my nerves many times.
Describe your experience with Washington University School of Medicine.
During cycle, you could see any doctor depending who is on rotation. They work together and they work around the patients cycle, not a M-F schedule. For appointments to check lining, eggs, and blood, appts would take maybe 5-10 min. It took me longer to drive there than to actually have an appt. I was always able to go back to work so I wasn’t loosing all my sick days.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Costs for IVF range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
9
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
3
NPS
4
Age 29
1 IUI
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 4 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I think we only saw Dr. Ratts maybe twice out of the many many visits that we made there. And I don't know that we ever actually spoke to her on the phone in between visits....She just was very hard to get ahold of, and I felt like she really didn't know that much about us or really want or try to get to know us personally. And I definitely didn't feel a lot of compassion from her.... Dr. Ratts was nice, and was pretty informative our very first visit,
The clinic [Wash U ] was not great at all honestly. We definitely felt like a number there... The nurses, other than Mary...were incredibly hard to get a hold of! The billing people were almost impossible to talk to you unless of course they were trying to get money from you... And making an appointment was very very difficult! Honestly, the receptionist was the best thing about the whole place!... Good news or bad news Mary was the one to call us.
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts was nice, and was pretty informative our very first visit, but we really never saw her again after that. She just was very hard to get ahold of, and I felt like she really didn't know that much about us or really want or try to get to know us personally. And I definitely didn't feel a lot of compassion from her.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Be prepared to see her one time and one time only.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Not necessarily a number, but probably definitely not a human either. I think we only saw Dr. Ratts maybe twice out of the many many visits that we made there. And I don't know that we ever actually spoke to her on the phone in between visits.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
We did a couple rounds of oral medications, none of which were successful. So then we switched to injectables, and did an IUI cycle. It was successful but unfortunately ended in miscarriage.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Mary was our nurse throughout our whole treatment Journey with Dr. Ratts. And honestly she felt more like the doctor than Dr. Ratts. If something changed, Mary was the one to call us. Good news or bad news Mary was the one to call us. And Mary was actually the one who performed our IUI. She was a very good nurse, and very very knowledgeable. Not necessarily super compassionate, but very smart and knowledgeable and informative.
Describe your experience with Washington University School of Medicine.
The clinic was not great at all honestly. We definitely felt like a number there... The nurses, other than Mary...were incredibly hard to get a hold of! The billing people were almost impossible to talk to you unless of course they were trying to get money from you... And making an appointment was very very difficult! Honestly, the receptionist was the best thing about the whole place! She was so sweet, and knew both my husband and my name every time we walked in. She learned little things about us and would always ask us personal questions, in a good way...about our life and just was always so kind and friendly. If she was the doctor, nurse, or represented everyone else in the clinic, I would give this place a 10 out of 10!
Describe Valerie Ratts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
3
Doctor
Valerie Ratts
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
4 of 5
4
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
2
NPS
2
Age 28 - 29
Anovulation
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
8 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I completed three rounds of letrozole and two rounds of Clomid with follicle scans under the care of Dr. Ratts. I never ovulated on any of these cycles. Dr. Ratts said I could either pursue IUI or IVF, but she would recommend IVF if I was going to spend the money. After all of my failed treatment cycles, I didn't have any direct communication with her. All messages were relayed through her nurse, which was frustrating...
The [Wash U - CWE] office setting is conveniently located, clean, and professional. Dr. Ratts usually runs behind schedule so plan on waiting to be seen...I rarely received results from labwork or scans without calling the office, leaving a message, and waiting for a return phone call. Return calls were not very quick and could sometimes take over 2 days...
How was your experience with Valerie Ratts at Washington University School of Medicine?
I completed three rounds of letrozole and two rounds of Clomid with follicle scans under the care of Dr. Ratts. I never ovulated on any of these cycles. Dr. Ratts said I could either pursue IUI or IVF, but she would recommend IVF if I was going to spend the money. After all of my failed treatment cycles, I didn't have any direct communication with her. All messages were relayed through her nurse, which was frustrating.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Do not see Dr. Ratts if you are not interested in pursuing IVF.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
This practice felt more like a business trying to sell IVF.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
I did three rounds of letrozole (2.5, 5, and 7.5 mg) with OPKs and timed intercourse. When I didn't have a period by CD35 and had a negative pregnancy test, I took Provera to have a withdrawal bleed. I also did two rounds of Clomid (150 and 250 mg) with a follicle scan. I did not develop a follicle with either scan so my treatments stopped. My next course of action was to try injectable medications with IUI or IVF, and I did not want to pursue that course at the time due to financial and ethical concerns.
Describe your experience with the nursing staff at Washington University School of Medicine.
I communicated with the nursing staff over the phone frequently. Mary RN was very direct and offered little compassion.
Describe your experience with Washington University School of Medicine.
The office setting is conveniently located, clean, and professional. Dr. Ratts usually runs behind schedule so plan on waiting to be seen.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Ultrasounds - $360; Injectables $3,000-5,000; IUI - $1200; IVF - $11,000
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Washington University School of Medicine.
I rarely received results from labwork or scans without calling the office, leaving a message, and waiting for a return phone call. Return calls were not very quick and could sometimes take over 2 days.
2
Doctor
Valerie Ratts
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
2
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
8
NPS
9
Age 31
Male Factor
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Strongly Recommends
Successful
[With Dr. Valerie Ratts] I also felt very heard and understood when it came to treatment options...very attentive to my time and needs and worked well at giving all options...HSG to check my tubes and also an ultrasound to check for any abnormalites...understand the rational about just doing eSET
[Washington University School of Medicine has] Decent amount of openings for appointments. Offer telemedicine consults...don’t feel that it is a very personal experience at this time. Just another patient...She was short with me on the phone and questioned the plan Dr. Ratts had agreed on
How was your experience with Valerie Ratts at Washington University School of Medicine?
Things move slowly but we have a game plan so that helps. I also felt very heard and understood when it came to treatment options. During my HSG the staff was amazing and very supportive to get the test done. Results have been easy to understand
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Be prepared for anything. You won’t know what is going on till you get the test and don’t wait to see a doctor. See them sooner than you planned
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
They were very attentive to my time and needs and worked well at giving all options
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
We did the HSG to check my tubes and also an ultrasound to check for any abnormalites. We knew going in that my husband had XXY. So that gave us a starting point to check the basics on me and then options for him
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
She was short with me on the phone and questioned the plan Dr. Ratts had agreed on. Hoping it was just a bad day but that was frustrating.
Describe your experience with Washington University School of Medicine.
Decent amount of openings for appointments. Offer telemedicine consults which was all positive since they are a few hours away from me. I don’t feel that it is a very personal experience at this time. Just another patient
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
So far we are at about $500 for visits. And the IVF cost is $20,000
Describe Valerie Ratts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I understand the rational about just doing eSET. I didn’t question the decision
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Washington University School of Medicine.
I was scheduled for my HSG and they said they called in a prescription for me but the pharmacy said they never got it. Took another day and then the pharmacy was able to fill it but it was a delay that shouldn’t have happened
8
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 39 - 40
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
Lawyer
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ratts was very knowledgeable, understanding, communicative, and ambitious with the treatment for that. After finally achieving a thick enough lining to schedule an FET, we became pregnant. Tragically I miscarried at about 9 weeks. Dr. Ratts called me personally on a Friday evening when she found out to offer what I could tell were her sincere condolences. I will never forget that. We are currently in our 2ww after transferring our last embryo. Regardless of the result, I believe she is an amazing doctor.
Very kind people work there [at Washington University School of Medicine]. Very flexible with scheduling. Very responsive to all our questions. All doctors, nurses, receptionists, phlebotomists, sonographers were very sweet. Doctors are the best anywhere around...Dr. Ratts was very knowledgeable, understanding, communicative, and ambitious with the treatment...She is very compassionate and cares about me.
How was your experience with Valerie Ratts at Washington University School of Medicine?
I had trouble with thin uterine lining for almost a year. Dr. Ratts was very knowledgeable, understanding, communicative, and ambitious with the treatment for that. After finally achieving a thick enough lining to schedule an FET, we became pregnant. Tragically I miscarried at about 9 weeks. Dr. Ratts called me personally on a Friday evening when she found out to offer what I could tell were her sincere condolences. I will never forget that. We are currently in our 2ww after transferring our last embryo. Regardless of the result, I believe she is an amazing doctor.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Never lose hope.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
She is very compassionate and cares about me.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Scratch test to thicken lining after trying for a year with meds. Surgery to remove scar tissue from a D&C.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Very sweet, genuinely cared about me.
Describe your experience with Washington University School of Medicine.
Very kind people work there. Very flexible with scheduling. Very responsive to all our questions. All doctors, nurses, receptionists, phlebotomists, sonographers were very sweet. Doctors are the best anywhere around.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
All covered by insurance
10
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 28 - 29
1 IUI
Anovulation
Male Factor
PCOS
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Valerie Ratts] was very honest and open to collaboration with me and what I felt comfortable with. I know she is very knowledgeable too and I trust her with my care. She has always explained things in a way that made sense and was in depth.... Since I do not ovulate decided to start with letrozole low dose to see if I could ovulate and do timed intercourse to give me a chance at the lowest intervention. I didn’t ovulate at 2.5 or 5 so increased to 7.5 and added IUI.
Everyone in the office [At Wash U] has been super nice ! They have everything in one place which is super convenient and helpful with billing! They get you in quickly and have great hours to work with. Flexible to find you the best pricing for things as well.... The nurses are amazing so helpful so responsive! They are always able to answer my questions by asking the doctor and replying quickly! It is beyond great how they have been with treatment.
How was your experience with Valerie Ratts at Washington University School of Medicine?
She was very honest and open to collaboration with me and what I felt comfortable with. I know she is very knowledgeable too and I trust her with my care. She has always explained things in a way that made sense and was in depth.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
To ask questions and advocate for self
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Always prompt to respond and answer any question I have
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Since I do not ovulate decided to start with letrozole low dose to see if I could ovulate and do timed intercourse to give me a chance at the lowest intervention. I didn’t ovulate at 2.5 or 5 so increased to 7.5 and added IUI.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nurses are amazing so helpful so responsive! They are always able to answer my questions by asking the doctor and replying quickly! It is beyond great how they have been with treatment.
Describe your experience with Washington University School of Medicine.
Everyone in the office has been super nice ! They have everything in one place which is super convenient and helpful with billing! They get you in quickly and have great hours to work with. Flexible to find you the best pricing for things as well
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
IUI is $510 for private pay ultrasounds $270
8
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2011 - 2012, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.... She was very kind and compassionate. She truly wanted to help us.
The nursing staff [at Washington University School of Medicine] was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.... The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Definitely give her a try!
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
She was very kind and compassionate. She truly wanted to help us.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Rattes started me with Clomid. She then prepared me for IUI. After it failed she recommended IVF.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.
Describe your experience with Washington University School of Medicine.
The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
I did not have any insurance coverage for infertility so the cost were very high.
10
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5