Victor Fujimoto

UCSF

Rated 6.4
Strongly recommend: 25%Neutral: 46%Don't recommend: 29%6.4
25% strongly recommend
20 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.9
6.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCSD
Residency
Mayo Clinic
Fellowship
U. of Washington

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Victor Fujimoto works at

UCSF
Rated 8.2
Strongly recommend: 65%Neutral: 17%Don't recommend: 18%8.2

Explore Clinic
San Francisco
499 Illinois Street
San Francisco, CA 94158

20 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2023, Unsuccessful
NPS
0
NPS
1
Age 37 - 46
1 IUI
1 Egg Freezing
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He was dismissive and disengaged, even after multiple complaints... After two unexplained failed PGS embryo transfers, Dr Fujimoto offered no options on how to change or improve course for the transfer of my final embryo. It was up to me to research, suggest and trouble shoot what might be the reason for my failed transfers. Only after I pushed him did he offer to do a hysteroscopy, during which he was 'surprised' to find 'scar tissue'.
It's [UCSF] impersonal and feels like a racket...I have had billing problems with them - sending out collections on something that I had already paid and putting a large payment into the wrong place...Dealing with fertility requires a lot of mental, emotional and physical effort and this clinic doesn't make it easier...The nursing staff is wonderful IRL but when it comes to dealing with them as a collective 'care team' over email, it falls apart.
How was your experience with Victor Fujimoto at UCSF?
After two unexplained failed PGS embryo transfers, Dr Fujimoto offered no options on how to change or improve course for the transfer of my final embryo. It was up to me to research, suggest and trouble shoot what might be the reason for my failed transfers. Only after I pushed him did he offer to do a hysteroscopy, during which he was 'surprised' to find 'scar tissue'. After my hysteroscopy, I did not hear from the dr for days. It took my 8 days to get in touch with him, after which time I asked one of his care team about the scar tissue only to be told that in the notes on my hysteroscopy it said nothing about scar tissue but did mention a septate uterus. I was furious that no follow up appointment was to discuss this, much less even tell me about it. When I finally got Dr Fujimoto on the phone he told me that there was no follow up hysteroscopy needed and that the septate uterus was not the reason for my failed transfers (both assertions are debatable at best). When I asked what could be done next to ensure that the final transfer had the best chance of success he basically shrugged in my general direction and then said that it seemed like I 'really wanted to dot my i's and cross my t's'. This was after I had expressed dismay that I hadn't been contacted for 8 weeks before the start of an earlier transfer (I waited that long to see if and when they would actually follow up after a conversation I had with him in which he said his team would follow up) and he said, 'well, that's water under the bridge'. He was dismissive and disengaged, even after multiple complaints.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Change doctors.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr Fujimoto remembered the name of my child and some details about me but I felt very much like a number when it came to empathy or treating my case as my individual case.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
Even though I have a regular cycle, Dr Fujimoto suggested that I go on bcp so that the clinic would have better control over the transfer protocol. No idea if this was necessary but I agreed. During both ultra sounds pre transfer, my uterine lining was barely within the recommended thickness range but the transfers went ahead anyway. I have since learned that we could have waited a bit and tweaked the protocol in order to increase the lining thickness. I have since learned that it is standard to do a follow up hysteroscopy (after a hysteroscopy in which scar tissue or a procedure was done) in order to make sure that the procedure did what it was suppose to do and that the uterus is healing properly. That was not done or recommended by Dr Fujimoto.
Describe your experience with the nursing staff at UCSF.
The nursing staff is wonderful IRL but when it comes to dealing with them as a collective 'care team' over email, it falls apart. There is no through line, no consistency. When you write an email, the first person to receive it responds. They are not looking at your history before doing so. There is very little connection between patients, nurses or doctors.
Describe your experience with UCSF.
I don't have much to compare it to but I don't think that this clinic is acting like a clinic that prides itself on and relies on its numbers for funding. It's impersonal and feels like a racket. Plus, I have had billing problems with them - sending out collections on something that I had already paid and putting a large payment into the wrong place (apparently there are different 'funds') resulting in them billing me for something I had already paid for. Dealing with fertility requires a lot of mental, emotional and physical effort and this clinic doesn't make it easier.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
Oh geez. I have spent over 50k with UCSF.
What specific things went wrong at UCSF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UCSF.
See previous slides
0
Doctor
Victor Fujimoto
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
2 of 5
1
Clinic
UCSF
San Francisco
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
8
NPS
9
Age 38 - 40
3 Embryo Freezing
European
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Fujimoto was very focussed on our desired outcome. There was not a lot of hand-holding or compassionate doctoring, but that was not what we were looking for...After our first cycle failed to produce any viable embryos, [he] changed protocols and the new protocol worked well for me...We transferred one PGS normal embryo..
The nursing team was generally very prompt in replying to my messages in the portal. If there were times when I had an urgent question and they weren't responding right away, I was able to reach them by phone...UCSF is a high through put clinic with great procedures and protocols in place and a top notch lab. You don't typically see your doctor for monitoring appointments and procedures...They also don't provide much guidance on lifestyle changes or complimentary therapies like acupuncture, you have to be very proactive about those things
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto was very focussed on our desired outcome. There was not a lot of hand-holding or compassionate doctoring, but that was not what we were looking for. We were looking for a specific result - viable embryos free of 2 dominant serious genetic conditions, and enough embryos to potentially have more than one child. With a maternal age of 39 that is no small feat. After our first cycle failed to produce any viable embryos, Dr. Fujimoto changed protocols and the new protocol worked well for me. We were able to get our target number of embryos after 2 more cycles, for a total of 3 cycles. Dr. Fujimoto also identified and treated a septum in my uterus. His level of experience treating this condition made very confident in the results of the procedure. He was always very straightforward about the plan, risks and potential outcomes. He was sometimes blunt to a fault - once casually suggesting that we consider an IUI with donor sperm, which was kind of a bomb for my more sensitive husband. I think if someone needed a lot of cheerleading or compassion along the way, they might find Dr. Fujimoto lacking. But if you want a science-based, experienced, results focussed physician he is the real deal. I am very happy with our outcome.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Be specific with your desired outcome and listen to what Dr. Fujimoto tells you about the risks and potential approaches. He will always give you a straightforward answer. He will not communicate directly with you during your treatment cycle, but if you have a question for him ask the nurse to put you in contact with him and he will take the time to call and talk with you. Also, I saw and acupuncturist during my treatment who also served as a coach with regards to lifestyle changes. I found that very helpful because Dr. Fujimoto and UCSF don't provide much advice on that beyond a pdf handout.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr. Fujimoto was pretty no-nonsense. Our limited time together was focussed on the treatment plan.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
I did one typical short protocol which did not produce good results. Dr. Fujimoto then switched me to a "demi-halt" protocol which does not seem very popular as far as I can tell but it worked much better for me. I used this protocol twice.
Describe your experience with your nurse at UCSF. (Assigned nurse: Ana Rao)
The nursing team was generally very prompt in replying to my messages in the portal. If there were times when I had an urgent question and they weren't responding right away, I was able to reach them by phone. There was one time when I did not receive the instructions for my trigger shot, but I was able to figure it out. Other than that they provided very clear instructions and always answered my questions quickly, even when I was being a bit anxious and asking a lot of them.
Describe your experience with UCSF.
UCSF is a high through put clinic with great procedures and protocols in place and a top notch lab. You don't typically see your doctor for monitoring appointments and procedures. For monitoring procedures you see one of many NPs or doctors, and for procedure you see the procedure doctor of the week. I thought all of the doctors and nurses at UCSF were top quality and knew exactly what they were doing, but if you want to have a personal connection with your doctor or if you aren't comfortable being examined by a large number of clinicians this might not be the place for you. They also don't provide much guidance on lifestyle changes or complimentary therapies like acupuncture, you have to be very proactive about those things. One thing that I really appreciated about UCSF was the genetic counseling. We had a complicated PGD case and the genetic counselor we worked with, Chelsea Leonard, was absolutely fantastic. One of the big reasons I picked UCSF is because they have genetic counselors on staff.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
About $15,000 per cycle, not including medications and genetic testing. The FET was $4,500
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
We transferred one PGS normal embryo. We didn't have much discussion of this, it just seemed like the obvious best choice.
8
Doctor
Victor Fujimoto
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 41
1 IVF
Poor Egg Quality
European
Income $200K - $499K
Consultant
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Fujimoto is just the right combination (for me) of passionate and clinical. He took plenty of time to walk through all the options for us - as number of insurance cycles and age and timing were all of the essence. He had a number of suggestions for working around insurance which I thought was really keen of him to even discuss with us. His clinical approach is clear and concise. Every time I asked a question (why didn't I get my period...
UCSF is a very busy clinic. It is a teaching hospital and therefore you do not always see the same doctor or nurse and it's rare to have your actual doctor perform your monitoring or retrieval....I was always in and out quickly. But every person there is wonderful. The front desk, the phlebotomists, the nurses - so kind hearted....UCSF is VERY adamant that their goal is a singleton birth. They give you a chart up front that shows age and issue and number they will transfer.
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto is just the right combination (for me) of passionate and clinical. He took plenty of time to walk through all the options for us - as number of insurance cycles and age and timing were all of the essence. He had a number of suggestions for working around insurance which I thought was really keen of him to even discuss with us. His clinical approach is clear and concise. Every time I asked a question (why didn't I get my period, is my lining supposed to be that thick? what EXACTLY does it mean that you slowed down my medications) he answered it and did not rush, was not condescending and always followed up to ensure I really understood. He does not have what I would call a "delicate" bedside manner, but a warm pat on the leg and a smile and a let's get you a baby attitude when he leaves the room just always made me feel like he was totally on my team. Like a really great little league coach that you never forget. :)
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Don't be discouraged if he talks over you. It might seem rude but it's not. He is just full of information and you can see it bubble over and he just wants to share his knowledge. Just be patient and repeat yourself. I said "hold on" a number of times and he was very receptive to that.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
UCSF is a very busy clinic. It is a teaching hospital and therefore you do not always see the same doctor or nurse and it's rare to have your actual doctor perform your monitoring or retrieval. I got incredibly lucky and because of his on call schedule, Dr. Fujimoto ended up doing 3 of my monitoring appointments as well as my retrieval (therefore the question later on in this review re: the topic of how often I saw my doctor and did they perform the procedures should be taken into consideration - I got lucky).They run their clinic like clockwork. This can be a bit off putting if you were looking for a more personalized approach and can perhaps make you feel more like a "number". It worked for me because it is a highly emotional situation, and this approach made that easier for me to handle. It also is very great for work schedules, I was always in and out quickly. But every person there is wonderful. The front desk, the phlebotomists, the nurses - so kind hearted. Even with the busyness, I always felt like they aren't just treating a "fertility patient" - they taking care of ME and they SEE ME. They all truly show empathy and care with every interaction.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
OCP Antagonist Protocol 7/21: Cycle Day 2 - Eskyce (Birth control) 8/06: Cycle Day 17 - last active birth control pill 8/09: Baseline US 8/11: Gonal F 225, Menopur 2 vials (150 units) Continue all meds 8/15: First monitoring appointment. Reduced GF to 150 units 8/16: Start Centrotide before 11am, continue all other meds 8/21: Stopped all meds, HCG 5,000 trigger at 9:30pm 8/23: ER 19 eggs retrieved 14 fertilized 9 to PGS 1 PGS tested embryo waiting for FET October 2018. (My first cycle with a different doctor was less eggs and embryos, 2 fresh transferred that failed, and ultimately resulted in 1 PGS tested embryo frozen. Relatively same results, but who knows why those 2 fresh transfers failed.)
Describe your experience with your nurse at UCSF. (Assigned nurse: Danielle, Anna, Someone else who covered)
Danielle is the first person I spoke to when I expressed wanting a new Doctor (who ended up being Dr. Fujimoto). She spent a good 20 mins on the phone with me to understand who I am and what doctor would be a good fit for me. She works in partnership with Anna, who I never met. The two of them seem very overworked but still organized, and there were some vacations and days off that seemed like someone was always covering for someone else. They always apologize for any slowness or confusion (there rarely was any, I didn't even have to call for help with medication once they sent in the order). Don't get me wrong - this was actually never a problem for me. I worried it would be. But I got all the info I needed when I needed it and they were very kind hearted.
Describe your experience with UCSF.
I believe in teaching hospitals and think that is a strength in and of itself. If you are looking for someone to get super creative with how to make things happen for you, I'm not sure this is the right place but both of my protocols have been pretty "textbook" antagonist protocols, so hard for me to judge. It is not a boutique fertility clinic - understand that up front. It isn't a weakness, it just is what it is.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
I paid $0 because I'm very lucky to have great insurance (at a job I hate, but hey, beggars can't be choosers). Overall: $5k FET ER: $15k Meds - depends on where you get them filled. They offer "self pay" which he said was "better than military rates".
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
UCSF is VERY adamant that their goal is a singleton birth. They give you a chart up front that shows age and issue and number they will transfer. In my case, I have 2 PGS embryos and he was 100% willing to do both. (My last cycle with different doctor also transferred 2 fresh, which was their standard recommendation and also on the recommendation of the lab.)
7
Doctor
Victor Fujimoto
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
9
NPS
9
Age 39
1 Fertility Medications
Latinx
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fujimoto was direct and set expectations...practices on a more conservative side, using IVF over IUI with our Progyny benefits, which also slants more conservative to avoid multiples...never felt rushed in our appointments...eSET is preferred...always left time for questions...using the DNA testing options to give the embryos the highest chance of success
I could get an appointment in a reasonable amount of time 1-2 weeks out [at UCSF]...make sure to get insurance authorizations ASAP...were responsive to the EHR system. In office, they were always very kind. I never had to wait too long...thought after I had done labs and my partner did a semen analysis that we would get called and informed about the result, but we weren't.
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto was direct and set expectations. He provided his opinion from experience and insurance benefits. He practices on a more conservative side, using IVF over IUI with our Progyny benefits, which also slants more conservative to avoid multiples. This is in line with my preference. I never felt rushed in our appointments. He always left time for questions. He did often show slides to explain the medical side, which was very beneficial for me visually. I always felt like I could get an appointment in a reasonable amount of time 1-2 weeks out.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
He is practical, not a warm and fuzzy kind of provider, but straightforward and professional.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
I felt like a human because everything seemed tailored to my plan and needs. However, it wasn't always clear when I needed to reach out or when I needed to hear back from the team. I was proactive, but if I wanted things sooner, I needed to have been more proactive. Taking into account the need for insurance approvals, things could have moved much quicker.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
He practices on a more conservative side, using IVF over IUI with our Progyny benefits, which also slants more conservative to avoid multiples. This is in line with my preference. He prefers to go with the evidence based practicies, especially as age becomes an issue, IVF without any IUI trials, and using the DNA testing options to give the embryos the highest chance of success. Dr. Fujimoto was direct and set expectations. He provided his opinion from experience and insurance benefits. I never felt rushed in our appointments. He always left time for questions. He did often show slides to explain the medical side, which was very beneficial for me visually.
Describe your experience with the nursing staff at UCSF.
They were responsive to the EHR system. In office, they were always very kind. I never had to wait too long.
Describe your experience with UCSF.
I always felt like I could get an appointment in a reasonable amount of time 1-2 weeks out. I wish I had known sooner to make sure to get insurance authorizations ASAP, even if I was unsure of which procedure I wanted to do right away, because that delayed starting on things a couple of months. I felt I had to be more proactive about telling them what I wanted to do next, versus them asking me.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
Most of the cost was covered by my Progyny insurance. I had low costs. I was never told estimate amounts that would be charged or covered, just percentages. The clinic fees were not shared in a document.
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
eSET is preferred.
What specific things went wrong at UCSF?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at UCSF.
I wish I had been told more about my cycle for egg stimulation and retrieval so I could plan my work and travel around that better. I thought after I had done labs and my partner did a semen analysis that we would get called and informed about the result, but we weren't. I thought after the labs, we would get called to set up an appointment to discuss next steps. I thought it was clear that we were planning to more forward to next steps, but it seemed like I had to do all of the planning and scheduling. I was told through my other specialty clinic that my main insurance, which contracts out with Progyny Fertility insurance, had cancelled their contract for the next year. It was already 4th quarter and they do a 2-week clinic closure for lab cleaning. The clinic did not inform me, I learned from my other specialty care. Knowing that information, would make me want to work faster to get as much done before the end of the year when insurance coverage changes. I would have liked to have been informed sooner that Anthem cancelled with UCSF for 2024.
9
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
7
NPS
3
Age 36
1 Embryo Freezing
Ashkenazi Jewish
Income $200K - $499K
Investment Banker
Only Doc Seen
Neutral
Doesn't Recommend
Successful
Dr. Fujimoto was knowledgeable and direct and I am happy with the outcome of my cycle. I only saw him twice but was able to get in touch with him when I had questions throughout the cycle...took the time to answer all my questions and I did not feel rushed during the appointments...I am really happy with the outcome of my cycle...Short protocol of Menopur + Gonal F.
I think the [UCSF] care team and lab are very good and I am really happy with the outcome of my cycle. However, the back office / billing is the worst I have ever seen. Be prepared to get charged for hidden costs and extras, after prepaying for the full cycle. They sent me 5 different bills because they could not get it right...Despite the great care team and lab, I am not planning to go back to this clinic.
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto was knowledgeable and direct and I am happy with the outcome of my cycle. I only saw him twice but was able to get in touch with him when I had questions throughout the cycle. I think the care and the lab are very good, but the back office / billing is absolutely awful, resulting in a very frustrating and unpleasant overall patient experience.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
With Dr. Fujimoto you are in good hands, but I would advise going into this with the understanding that there are a lot of hidden costs throughout the process and I would not recommend trusting anything that you get from their billing coordinators. For example, they will tell you you your insurance will cover a part of the cost when in fact it is incorrect and any IVF charges billed to your insurance will be rejected. If I had followed their “estimates” I would have had to pay over $30k out of pocket (instead of the self pay rate of $16k).
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr. Fujimoto took the time to answer all my questions and I did not feel rushed during the appointments.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
Short protocol of Menopur + Gonal F.
Describe your experience with the nursing staff at UCSF.
My interaction with the nurses was limited. I had one zoom session pre-cycle that was helpful.
Describe your experience with UCSF.
I think the care team and lab are very good and I am really happy with the outcome of my cycle. However, the back office / billing is the worst I have ever seen. Be prepared to get charged for hidden costs and extras, after prepaying for the full cycle. They sent me 5 different bills because they could not get it right. They are being very shady about the hidden costs and there is no transparency regarding the extra charges you will be billed for after the cycle is over. I was a self-pay patient and paid the full amount upfront. After the cycle was over, they came after me with bills for additional blood tests, ultrasounds, office visits that I did not request and medications. They do not explain it to you , but what you pay for the cycle is only the beginning. The bill was full of inaccuracies and mistakes and I had to spend hours on the phone with the billing department to walk through them each time. They sent me 5 different bills with a different amount each time, and still could not get it right or explain what they are charging for. They are extremely unresponsive via email and you don’t hear back from them for weeks. They do however threaten to send your bill to collections on a regular basis. It is now 9 months post my cycle and I had given up on trying to get an accurate bill. I paid the outstanding amount, despite it being incorrect, just so that I can close this chapter and move on. Dealing with their incompetent billing team is the most frustrating experience that I don’t ever wish to go through again. Despite the great care team and lab, I am not planning to go back to this clinic.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
Plenty of hidden charges and no transparency around billing. Their billing coordinators also showed me the estimated costs of the self pay option vs going through the insurance (you need to chose one of these before starting the cycle, and there is no switching). Based on their comparison I could have saved money by going through insurance. Luckily I decided to verify the information myself and found out that my insurance will not cover any IVF costs. I would have had to pay the much higher rates (without the self-pay discount) out of pocket had I listened to them. It would have cost me an additional $15k-$20k. Their billing department is extremely incompetent.
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
NA
7
Doctor
Victor Fujimoto
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
3
Clinic
UCSF
San Francisco
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
8
NPS
10
Age 36 - 39
Anovulation
European
Income $200K - $499K
Lawyer
2nd of 2 Docs
IVF With Other Docs
Neutral
Strongly Recommends
Successful
He [Dr. Fujimoto] was honest about what the research supported, and what aspects of diagnosis and treatment he simply couldn't answer (based on the research). Sometimes I had to be more proactive than I would have liked to raise different options (such as an ERA test). He also put me in the driver's seat more than I would have expected - for example, one time he asked what dose of a medication I thought I should take. ... He did, however, recommend transferring a single embryo.
The initial calendars/case schedules I was sent by the nursing staff did not always reflect my correct protocol. ... The clinic is absolutely top of the line and has the latest research. The staff was warm and caring - even staff members you might see only once. They also are able to help patients get medications at low prices - I saved thousands of dollars. Wait times for an initial appointment can be months. ...
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto is very down to earth and warm and has access to the latest research. He was honest about what the research supported, and what aspects of diagnosis and treatment he simply couldn't answer (based on the research). Sometimes I had to be more proactive than I would have liked to raise different options (such as an ERA test). He also put me in the driver's seat more than I would have expected - for example, one time he asked what dose of a medication I thought I should take.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Do your own research and be prepared to ask questions -- he may not raise all issues you should consider, and he may not fully talk through issues unless you push him.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
All doctors and nurses were very warm and compassionate. However, sometimes they had to be reminded multiple times of my unique circumstances.
Describe your experience with your nurse at UCSF. (Assigned nurse: Deidre Koeb)
Nursing staff and coordinator were very warm and compassionate and responsive. However, they sometimes had to be reminded of my specific situation -- for example, the calendars I received were often incorrect or reflected the wrong protocol.
Describe your experience with UCSF.
The clinic is absolutely top of the line and has the latest research. The staff was warm and caring - even staff members you might see only once. They also are able to help patients get medications at low prices - I saved thousands of dollars. Wait times for an initial appointment can be months.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
I purchased a package that cost $15,000 for one retrieval (including ICSI) and two transfers. PGS was $2775 more, and I paid about $2600 for additional tests and services. So, about $20,000 total.
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I was surprised that the doctor made it sound like more of an open-ended decision -- I would have expected him to recommend eSET and educate me on the risks of multiples more strongly than he did. He did, however, recommend transferring a single embryo.
What specific things went wrong at UCSF?
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at UCSF.
The initial calendars/case schedules I was sent by the nursing staff did not always reflect my correct protocol. It seemed like they were sending something generic that did not take into account the modifications the doctor and I had discussed. This was promptly fixed once I identified the error.
8
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 32
1 Fertility Medications
Anovulation
PCOS
Black or African-American
Income $50K - $99K
Doctor
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
I think that he appropriately met me where I was--I come from a medical background and wanted to discuss data and details, which is what we did....Dr. Fujimoto was knowledgeable about the process though, and even went the extra mile to print off a recent study from a journal to show me more concrete examples of conception data in my demographic group.... Subsequently, I felt like my access to him was slightly guarded through his gatekeeper/assistant, who would forward my emails to her on to him.
The clinic [UCSF] is pretty great--in a fairly new building that has other things in it like a restaurant. I don't know why, but somehow it made me feel better that I didn't have to walk into some sort of clinic labeled from the outside INFERTILITY in giant red letters. It felt nice to go somewhere that felt more private, but still spacious and nice. The lobby is nice. I also appreciate that there are dedicated financial coordinators who email you.
How was your experience with Victor Fujimoto at UCSF?
We met on my first visit with my wife present so we could start talking about what it would take for us to start a family. I come from a medical background, but a totally different field, so I knew some things, but still needed a good amount of background information and anticipatory guidance. He sat down with both of us, which I appreciated, and laid out what we could expect. He explained the blood work we'd need and the potential ancillary testing. I did feel a bit pressured to get an HSG and the genetic testing, even though neither was something I really wanted. I think it was around that point that I felt like he perhaps saw me more as a woman with infertility than a young lesbian with her wife trying to start a family. At the time, I had no such diagnosis, and had never had any sort of blood work to suggest infertility, so I was a bit taken aback when the ICD9 code associated with the visit was for Anovulatory Infertility. Later down the road, that changed, but it wasn't something that was known at the time of our initial encounter. Dr. Fujimoto was knowledgeable about the process though, and even went the extra mile to print off a recent study from a journal to show me more concrete examples of conception data in my demographic group. I remember him saying "My concern isn't getting your pregnant, it's not getting you TOO pregnant". Subsequently, I felt like my access to him was slightly guarded through his gatekeeper/assistant, who would forward my emails to her on to him.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Come in with a list of questions in advance--when directly approached, he is direct in response.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
I think that he appropriately met me where I was--I come from a medical background and wanted to discuss data and details, which is what we did. I may have projected more confidence than I had because I was nervous, but there wasn't much in the way of assessing me/my wife's psychological state of being, other than mentioning there was a therapist on staff.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
I had an elevated Anti-Muellerian Hormone and a history of irregularity, so we went with Clomid for our IUI. I took 5 days of 50mg Clomid each night (CD2-CD6). Then on CD10 I had a transvaginal ultrasound, but my dominant follicles were still too small. So we are planning for a repeat on CD13 with a tentative plan of doing a trigger HCG injection (Ovidrel) prior to IUI.
Describe your experience with your nurse at UCSF. (Assigned nurse: Danielle)
Danielle was actually super helpful during the process. She was our primary contact point as we figured a lot of things out for ourselves. We had some back and forth on whether or not to use a known donor or a sperm bank, and she explored both of those options with us. She was very responsive via email and gave quick responses. Every time there was a new hoop in my care to jump through, she helped to delineate it and help us through it.
Describe your experience with UCSF.
The clinic is pretty great--in a fairly new building that has other things in it like a restaurant. I don't know why, but somehow it made me feel better that I didn't have to walk into some sort of clinic labeled from the outside INFERTILITY in giant red letters. It felt nice to go somewhere that felt more private, but still spacious and nice. The lobby is nice. I also appreciate that there are dedicated financial coordinators who email you. They are a little bit hard to get an immediate response to, but at least I didn't feel like there were surprises in this (very expensive) process. The rooms were always very clean, and there was a quick turnaround from check-in until the time that I was seen. The Nurse Practitioner led class on IUI and injectables was very helpful as well.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
The bloodwork bill that my insurance generated for the preliminary tests (CBC, HIV, RPR, Rubella, GTT, Prolactin, FSH, Estrogen, Testosterone, Free Testosterone, Estrone, Blood type, Insulin, Glucose, LFTs, Hgb A1C, CRP, Cholesterol pannel, VZV, Androstenedione, SHBG, AMH, Estradiol, TSH) was about $6,100 plus about $300 of doctor/lab worker fees. The IUI Package was $1566 plus an additional $288 thaw fee. Each sperm vial from the sperm bank was $795. The Clomid and Ovidrel were both partially covered by my insurance, so I paid something to the tune of $40 total.
7
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
6
NPS
8
Age 45
Donor Eggs
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
IVF With Other Docs
Doesn't Recommend
Neutral
Successful
We got pregnant on the first try. But I would not attribute this to Fujimoto, rather the other people and the clinic. He was a little checked-out. But friendly. I think we saw him twice, but had probably 7 or 8 different visits. I found the residents to be FAR better than him...Fujimoto often forgot basic facts of my profile, e.g. during an exam (i.e. when I was on the table, legs wide open!) he asked me if I had been pregnant before, something we had reviewed twice before. Fujimoto also explained "next steps" to us that we had already completed. Fujimoto also asked us to fill out paperwork already filled out twice.
I had MASSIVE allergic reactions to the progesterone in oil. I reported this repeatedly to the nurses [at UCSF] and no one took me seriously. They thought I was complaining about giving myself shots. In retrospect, I should have complained even more. The pre-transfer week and weeks immediately thereafter were awful. Worse than giving birth... I think we saw him [Dr. Victor Fujimoto] twice, but had probably 7 or 8 different visits. I found the residents to be FAR better than him.
How was your experience with Victor Fujimoto at UCSF?
We got pregnant on the first try. But I would not attribute this to Fujimoto, rather the other people and the clinic. He was a little checked-out. But friendly. I think we saw him twice, but had probably 7 or 8 different visits. I found the residents to be FAR better than him.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Sure, use him, but don't expect much from him. You will get the value and interaction with residents and nurses.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Fujimoto often forgot basic facts of my profile, e.g. during an exam (i.e. when I was on the table, legs wide open!) he asked me if I had been pregnant before, something we had reviewed twice before. Fujimoto also explained "next steps" to us that we had already completed. Fujimoto also asked us to fill out paperwork already filled out twice.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
I had MASSIVE allergic reactions to the progesterone in oil. I reported this repeatedly and no one took me seriously. They thought I was complaining about giving myself shots. In retrospect, I should have complained even more. The pre-transfer week and weeks immediately thereafter were awful. Worse than giving birth.
Describe your experience with the nursing staff at UCSF.
I had MASSIVE allergic reactions to the progesterone in oil. I reported this repeatedly to the nurses and no one took me seriously. They thought I was complaining about giving myself shots. In retrospect, I should have complained even more. The pre-transfer week and weeks immediately thereafter were awful. Worse than giving birth.
Describe your experience with UCSF.
The results were great. Pregnant on the first try with the first transfer. You can't argue with that. (Also, note, not using own eggs, so statistically we were highly likely.)
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Strongly advocated for single transfer, which is what we wanted anyway.
What specific things went wrong at UCSF?
  • Lost paperwork
  • Failed to consider drug intolerance
Describe the specific things that went wrong at UCSF.
I had MASSIVE allergic reactions to the progesterone in oil. I reported this repeatedly and no one took me seriously. They thought I was complaining about giving myself shots.
6
Doctor
Victor Fujimoto
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 40
1 IVF
Endometriosis
Unexplained
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fujimoto was kind and caring and always spent as much time with us as we needed. He was straightforward, but at the same time helped us weigh the pros and cons of certain decisions (in helping us make those decisions)....We had a great experience with Dr. Fujimoto. I think he really understood our set of circumstances and put protocols together that led to success. As previously mentioned, he is a great blend of caring and candid.
I had a great experience with this clinic [UCSF Fertility]. They always ran on time, facilities are brand new, and all of the doctors/nurses I saw were excellent. My only complaint about the clinic is between the pre-cycle coordinator, patient navigator, and billing dept, things can get very disjointed. I am lucky in that my insurance covered my procedures, but UCSF did very little upfront to help coordinate with my insurance (I had to stay on top of it every day to make sure things didn't fall through the cracks like required tests, prior authorizations, etc.). And there were multiple times I would have not gotten my medications on time if I hadn't been so on top of it.
How was your experience with Victor Fujimoto at UCSF?
We had a great experience with Dr. Fujimoto. I think he really understood our set of circumstances and put protocols together that led to success. As previously mentioned, he is a great blend of caring and candid.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr. Fujimoto was kind and caring and always spent as much time with us as we needed. He was straightforward, but at the same time helped us weigh the pros and cons of certain decisions (in helping us make those decisions).
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
I went through one Antagonist IVF cycle with Follistim, Menopur, and Ganirilex. My body responded pretty aggressively and resulted in 24 eggs and ultimately 9 five-day blasts. We transferred 2 fresh blasts, and neither took. Dr. Fujimoto encouraged us to not get too upset, as he suspected it was possible my body rejected the embryos because it was still too overwhelmed from the aggressive response to the stimulation meds. For the frozen embryo round, he added Letrozole to the protocol (studies show it helps for women with endometriosis). We transferred two embryos and one was successful.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anna)
Anna was my in cycle nurse and she was excellent. Very responsive, very clear in her communication, compassionate, etc.
Describe your experience with UCSF.
I had a great experience with this clinic. They always ran on time, facilities are brand new, and all of the doctors/nurses I saw were excellent. My only complaint about the clinic is between the pre-cycle coordinator, patient navigator, and billing dept, things can get very disjointed. I am lucky in that my insurance covered my procedures, but UCSF did very little upfront to help coordinate with my insurance (I had to stay on top of it every day to make sure things didn't fall through the cracks like required tests, prior authorizations, etc.). And there were multiple times I would have not gotten my medications on time if I hadn't been so on top of it.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
I was lucky in that insurance covered so I was out-of-pocket relatively little.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at UCSF.
As previously mentioned, I had to stay on top of things every day to make sure, pre-cycle, they were coordinating with my insurance company and pharmacy.
10
Doctor
Victor Fujimoto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2005 - 2010, Unsuccessful
NPS
0
NPS
0
Age 28 - 33
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Investor
1st of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
They discovered Dr Fujimoto had completely undiagnosed a uterine septum that was causing the losses I had the few times I was able to get pregnant through the treatments. He had diagnosed me with crappy eggs and never bothered to check the uterus!
They [UCSF Fertility] didn't diagnose my uterine septum for 2 years-- they just never looked there as they identified my issues as ovarian. Huge mistake that cost me two years of pain, emotional anguish, and lots and lots of money. [UCSF is] fine if you don't have any complications or a super hard case. challenge is you don't know if you are one until you try, so I don't recommend this clinic.
How was your experience with Victor Fujimoto at UCSF?
After nearly 2 years of grueling treatment with him, without success, he told me due to advanced ovarian aging (I was 29!) I wasn't ever going to be able to carry a pregnancy with my own eggs and should consider adoption or egg donor. Luckily I went and got a second opinion (at CCRM) and thankfully they insisted to retest everything as they discovered Dr Fujimoto had completely undiagnosed a uterine septum that was causing the losses I had the few times I was able to get pregnant through the treatments. He had diagnosed me with crappy eggs and never bothered to check the uterus! CCRM fixed the septum and despite my crappy eggs, I was able to get pregnant and keep the pregnancies, and now I have 2 kids.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
If you want great bedside manner, he is lovely. If you want/need anal, thorough, painfully detail oriented, I wouldn't recommend him.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
His bedside manner was good-- very comforting and kind. That was not my problem with him.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
I did 3 injectable IUIs, 2 IVFs. 1 IVF resulted in a chemical pregnancy. Turns out I found out through another clinic after I left UCSF I had a uterine septum that meant all those treatments (time/money/pain) were for nothing and never would have worked until the septum was fixed (which the other clinic did in a simple outpatient surgery).
Describe your experience with UCSF.
Fine if you don't have any complications or a super hard case. challenge is you don't know if you are one until you try, so I don't recommend this clinic.
What specific things went wrong at UCSF?
  • Failed to order appropriate test
Describe the specific things that went wrong at UCSF.
They didn't diagnose my uterine septum for 2 years-- they just never looked there as they identified my issues as ovarian. Huge mistake that cost me two years of pain, emotional anguish, and lots and lots of money.
0
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2013 - 2015, Unsuccessful
NPS
4
NPS
0
Age 35 - 37
6 IUI
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Black or African-American
Income $200K - $499K
Business Executive
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Fujimoto is very knowledgeable and very experienced. He will tell you the truth and not sugarcoat it. If you present him with an option he is often willing to try it, but he tends to favor a very traditional and conservative approach...IUI w/ clomid; IUI w/ follistim; IUI w/ Menopur; IVF w/ Menopur; mini IVF w/ clomid...
UCSF is a big place, and they have a big program. It's easy to feel lost in the machine like environment that they create. If you have standard needs they will work for you. If you require more individualized care they are not the place for you...I had one cycle when there was a complete breakdown in communication from the doctor to the nursing staff and a cycle was canceled. It was very disappointing.
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto is very knowledgeable and very experienced. He will tell you the truth and not sugarcoat it. If you present him with an option he is often willing to try it, but he tends to favor a very traditional and conservative approach.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Be proactive, and research your options.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr. Fujimoto was very professional, and he seemed interested in me as an individual, but I felt that the treatment options that he tried were part of a standard set of treatments that were not particularly sensitive to what might have resulted in success.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
IUI w/ clomid; IUI w/ follistim; IUI w/ Menopur; IVF w/ Menopur; mini IVF w/ clomid
Describe your experience with the nursing staff at UCSF.
There was one nurse practitioner who was quite competent and compassionate, the rest were pretty dismissive, and although they saw me many times over three years never bothered to learn my name or take an interest in me. One whose name I blocked out told me that I was wasting my time, and that I was never going to get pregnant with my own eggs. I told the doctor that she should never speak to me again.
Describe your experience with UCSF.
UCSF is a big place, and they have a big program. It's easy to feel lost in the machine like environment that they create. If you have standard needs they will work for you. If you require more individualized care they are not the place for you.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
I was covered through insurance so do not know the cost of care.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at UCSF.
I had one cycle when there was a complete breakdown in communication from the doctor to the nursing staff and a cycle was canceled. It was very disappointing.
4
Doctor
Victor Fujimoto
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
UCSF
San Francisco
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
3
NPS
3
Age 40 - 41
1 IVF
Poor Egg Quality
European
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr. Victor Fujimoto] seems bored and tired and perhaps ready to retire. I don't sense passion in him as an IVF patient. As a patient I didn't feel fully confident in him or his explanations of what to expect going through the process. Having been through one cycle I realize how little he shares. I felt in the dark for months. ... Disappointed in the level of communication and indications of how to proceed in future.
Nice facility [UCSF], clean, organized, easy access from the freeway. ... There are so many people that it doesn't feel intimate or fit for purpose - it feels fit for volume of patients. ... Disappointed in the level of communication and indications of how to proceed in future. ... [nurses] Overworked likely due to the late emails and challenges getting on calendars and callbacks ... Challenge is all of the building going on in the area and construction makes it a bit of a hurdle to access.
How was your experience with Victor Fujimoto at UCSF?
He seems bored and tired and perhaps ready to retire. I don't sense passion in him as an IVF patient. As a patient I didn't feel fully confident in him or his explanations of what to expect going through the process. Having been through one cycle I realize how little he shares. I felt in the dark for months.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
advocate for yourself
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Lack of personal touch, felt really like all that mattered was making my appointments, not how their communications or lack of communications are challenging when they have the care of people in their hands.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anna)
Overworked likely due to the late emails and challenges getting on calendars and callbacks
Describe your experience with UCSF.
Nice facility, clean, organized, easy access from the freeway. Challenge is all of the building going on in the area and construction makes it a bit of a hurdle to access. There are so many people that it doesn't feel intimate or fit for purpose - it feels fit for volume of patients.
What specific things went wrong at UCSF?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
Disappointed in the level of communication and indications of how to proceed in future.
3
Doctor
Victor Fujimoto
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
UCSF
San Francisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
9
Age 40 - 43
3 IUI
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $200K - $499K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He was very matter of fact about what our options were and the results we would likely see. While in his care, and suffering many loses and obstacles, he remained a great partner in this journey.
UCSF sees a LOT of patients and his [Dr. Fujimoto's] team can be forgetful at times. I advise you to stay on top of him and his team. While they do great work... they might forget some small details you discussed last time.
How was your experience with Victor Fujimoto at UCSF?
I selected Dr Fujimoto because he dealt with infertility issues of his own. He was very matter of fact about what our options were and the results we would likely see. While in his care, and suffering many loses and obstacles, he remained a great partner in this journey. I have recommend him to others as well.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
UCSF sees a LOT of patients and his team can be forgetful at times. I advice you to stay on top of him and his team. While they do great work, they do have a lot of patients, so they might forget some small details you discussed last time.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr Fujimoto and the team were great. They really did wish us the best. Some of the team was awesome, always remembered us and honestly cared about our outcome. As mentioned before, you still need to stay on top of your protocol as some of the assistance have a lot of doctors they are supporting, so they might forget a few things. But for the most part, the staff was awesome.
Describe your experience with your nurse at UCSF. (Assigned nurse: I had 3 , Olga, Jennifer and Anna)
Stephanie who I always saw and think it was one of his main nurses was amazing. She went through all the ups and downs with us. So wonderful.
10
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
8
NPS
10
Age 37 - 38
3 IUI
Unexplained
European
Income $200K - $499K
Operations
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Successful
Overall a great experience [with Dr. Victor Fujimoto]. The care teams were top notch. It would have been nice to see Dr. Fujimoto for all my procedures, but he did most of the important ones (egg retrieval, transfer) and all the other doctors, nurses, and NPs that worked with me were great... availability was excellent for appointments...compassionate
Great communication throughout [from the nurses at UCSF]...IUI cycles were about $700 per cycle. IVF about $16k + $4k genetic testing + $1k medication (discounted for out of pocket)...knowledgeable team, availability was excellent for appointments, compassionate, clear they knew what they were doing...Weakness: Billing department, seeing multiple people throughout...
How was your experience with Victor Fujimoto at UCSF?
Overall a great experience. The care teams were top notch. It would have been nice to see Dr. Fujimoto for all my procedures, but he did most of the important ones (egg retrieval, transfer) and all the other doctors, nurses, and NPs that worked with me were great. My only complaint of the practice is the billing team. I had to send them multiple emails and call them multiple times before receiving responses to my questions. This happened each time I needed to reach out, so I don't think it was an anomaly.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anna)
Great communication throughout
Describe your experience with UCSF.
Strengths: high performing and knowledgeable team, availability was excellent for appointments, compassionate, clear they knew what they were doing and have a high % of previous successful patients Weakness: Billing department, seeing multiple people throughout
Describe the costs associated with your care under Victor Fujimoto at UCSF.
IUI cycles were about $700 per cycle. IVF about $16k + $4k genetic testing + $1k medication (discounted for out of pocket)
8
Doctor
Victor Fujimoto
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Unsuccessful
NPS
7
NPS
9
Age 32 - 36
Donor Eggs
Unexplained
European
Income $50K - $99K
Accountant
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. F has a decent manner, but has confused me with one of my egg donors and even changed a medication due to the confusion... My biggest issue is that he knew I had Endo [endometriosis] but waited until the 4th year of treatment to introduce a $10 pill regime... It should have been part of a much earlier course of treatment.
Anna [my nurse] was very compassionate and a wonderful communicator. If she wasn't as wonderful, I don't think I would have made it for as long as I did.
How was your experience with Victor Fujimoto at UCSF?
I feel he did ok. He was almost too passive in his communication. My biggest issue is that he knew I had Endo but waited until the 4th year of treatment to introduce a $10 pill regime that has been proven to be a near magical pill. It was the only reason I got pregnant at all. It should have been part of a much earlier course of treatment.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Clarify at the beginning and end of an appointment or email. He has a lot of patients, don't expect them to remember you.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr. F has a decent manner, but has confused me with one of my egg donors and even changed a medication due to the confusion. He continued to confuse me with her for a better part of a year even when being corrected.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anna)
Anna was very compassionate and a wonderful communicator. If she wasn't as wonderful, I don't think I would have made it for as long as I did.
7
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
5
NPS
5
Age 36
4 IUI
1 IVF
Unexplained
European
Income $500K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
The doctor took time to explain procedures and understand our desired outcomes... At one point, based on information they provided after my procedure, there was question / concern that they may have implanted the wrong (some other patient's) embryos...
While the overall desired outcome was achieved, UCSF left much to be desired from an administrative standpoint. We also had one notable mishap that created unnecessary duress related to the embryo implantation... At one point, based on information they provided after my procedure, there was question / concern that they may have implanted the wrong (some other patient's) embryos.
How was your experience with Victor Fujimoto at UCSF?
While the overall desired outcome was achieved, UCSF left much to be desired from an administrative standpoint. We also had one notable mishap that created unnecessary duress related to the embryo implantation
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Be willing to move to IVF faster as opposed to continuing with unsuccessful cycles of IUI
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
The doctor took time to explain procedures and understand our desired outcomes. He seemed to care that we felt comfortable and well informed.
Describe your experience with the nursing staff at UCSF.
Upbeat and professional
What specific things went wrong at UCSF?
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
At one point, based on information they provided after my procedure, there was question / concern that they may have implanted the wrong (some other patient's) embryos. While this was cleared up swiftly, any doubt in this area is unacceptable. Billing and admin were a total disaster and I was over billed routinely / UCSF continually failed to submit to my insurance provider.
5
Doctor
Victor Fujimoto
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
5
Clinic
UCSF
San Francisco
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
9
1 Embryo Freezing
Male Factor
PCOS
European
Ashkenazi Jewish
Income $200K - $499K
Nurse or HC Services
1st of 2 Docs
5 IUI With Other Docs
IVF With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He is gifted and compassionate and really really wants success. He has been through infertility himself so he knows!
I called her [my nurse] crying a few times and she was supportive and wonderful. He [Dr. Fujimoto] is gifted and compassionate and really really wants success.
How was your experience with Victor Fujimoto at UCSF?
He is gifted and compassionate and really really wants success. Like I said he has been through it himself and was beyond thrilled for us and our success.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Again he has been through this. He is gifted and will help if he can.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
He seemed to have a tough exterior but omg he seemed sad when we were and thrilled when we were. He had a ton of sympathy for our struggle. He has been through infertility himself so he knows!
Describe your experience with your nurse at UCSF. (Assigned nurse: ??? bernstein)
I called her crying a few times and she was supportive and wonderful
10
Doctor
Victor Fujimoto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
7
NPS
7
Age 31 - 32
Male Factor
Tubal Blockage
Black or African-American
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Fujimoto has a preference for single embryo transfer. His goal is to help a family conceive and deliver to a healthy singleton pregnancy...[he] took his time explaining details to us if we were unclear and encouraged us to ask questions. We felt little to no pressure from him to make a specific decision...Even though we approached IVF with a sense of urgency, he was measured and took his time taking care to consider all of the facts before making a decision.
Don't be shocked UCSF is a large practice and you will see many doctors. Your doctor may not perform your procedures and you will work with many of the other doctors...It often felt difficult to get additional information over the phone regarding follow-up appointments or referrals my doctor made. Ultimately, they [nurses] were always responsive via email and phone within 48-72 hours.
How was your experience with Victor Fujimoto at UCSF?
Dr.Fujimoto was encouraging, thoughtful, and thorough. At every turn, he made sure we understood potential risks. Even though we approached IVF with a sense of urgency, he was measured and took his time taking care to consider all of the facts before making a decision. It can be frustrating when you're ready to go but hurdles keep arising, but I'm grateful for Dr. Fujimoto's measured approach as we can all move forward confident that I'll have the appropriate care in pregnancy.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Take advantage of the face time you have with him. UCSF has a large practice and you'll interact with your care team more often than your doctor. Go into meetings with him informed and ready to ask any questions you may have.
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
Dr. Fujimoto took his time explaining details to us if we were unclear and encouraged us to ask questions. We felt little to no pressure from him to make a specific decision. I appreciated that he helped us make informed decisions throughout the process. At the moment I found it frustrating but, he took his time always prioritizing my overall health and the health of any future pregnancy. He was confident, kind, and straight-forward.
Describe your experience with your nurse at UCSF. (Assigned nurse: Carolina & Teona)
It often felt difficult to get additional information over the phone regarding follow-up appointments or referrals my doctor made. Ultimately, they were always responsive via email and phone within 48-72 hours. Their communication was generally clear and easy to understand. I did have to play go-between for my care team and another doctor within the UCSF network that I was referred to. They didn't always let me know exactly what they needed from the other doctor and didn't seem to be communicating with the other doctor outside of messages sent through me.
Describe your experience with UCSF.
Don't be shocked UCSF is a large practice and you will see many doctors. Your doctor may not perform your procedures and you will work with many of the other doctors. UCSF is a center for excellence and a leader in the field.
Describe Victor Fujimoto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Dr. Fujimoto has a preference for single embryo transfer. His goal is to help a family conceive and deliver to a healthy singleton pregnancy.
7
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Successful
NPS
8
NPS
9
Age 39
1 IVF
Uterine Fibroids
Unexplained
Latinx
Black or African-American
Income $200K - $499K
Lawyer
3rd of 3 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Fujimoto is extremely competent and compassionate in my experience. He was willing to consider and try new protocols based on emerging research and his clinics experience...Dr. Fujimoto will devise and oversee your care plan, but most visits will be with UCSF residents. I was fine with this and don’t feel it impacted quality of care...
UCSF is generally a well run clinic. Because they are large, I never had issues getting appointments at times that worked for me. my only issue was with billing- they made some errors and overbilled at times so I had to be on top of monitoring it...Dr. Fujimoto will devise and oversee your care plan, but most visits will be with UCSF residents. I was fine with this and don’t feel it impacted quality of care.
How was your experience with Victor Fujimoto at UCSF?
Dr. Fujimoto is extremely competent and compassionate in my experience. He was willing to consider and try new protocols based on emerging research and his clinics experience. For example, my prior clinic had cancelled transfers due to thin lining, but he was willing to transfer so long as other indicators looked good.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
Dr. Fujimoto will devise and oversee your care plan, but most visits will be with UCSF residents. I was fine with this and don’t feel it impacted quality of care.
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
I had recurrent thin lining and fluid in the uterus, which my prior RE blamed on a fibroid and suggested surgery (it would have been my third) after two failed FETs. Dr. Fujimoto did an ERA test, which he used to determine I needed additional days of progesterone before an FET, and also suggested trying a fresh transfer as some women respond better to that.
Describe your experience with UCSF.
UCSF is generally a well run clinic. Because they are large, I never had issues getting appointments at times that worked for me. my only issue was with billing- they made some errors and overbilled at times so I had to be on top of monitoring it
8
Doctor
Victor Fujimoto
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
9
Age 34
1 Fertility Medications
Unexplained
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Fujimoto] was warm but direct. He spoke very highly about his team and did a warm handoff. He clearly and fairly explained cost and risks and benefits of options and let us decide what is best for us. Most of all, instills hope...we went straight for IUI treatment plan after an ultrasound and genetic testing. We were delayed given COVID but are moving on to CLOMID + timed intercourse this month and then IUI next month.
The waiting room [at UCSF] was clean and comfortable with resources for support, including a book of advice/thoughts for patients to write in and read. The online communication system is very helpful. They respond very quickly when I message them in the online system...They [nursing staff] were clear and efficient...
How was your experience with Victor Fujimoto at UCSF?
He was warm but direct. He spoke very highly about his team and did a warm handoff. He clearly and fairly explained cost and risks and benefits of options and let us decide what is best for us. Most of all, instills hope.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
none
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
He was warm, gave me individual consultation, and a hopeful prognosis which felt personal
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
He said we should be pregnant given our age and nearly 2 years of trying, so we went straight for IUI treatment plan after an ultrasound and genetic testing. We were delayed given COVID but are moving on to CLOMID + timed intercourse this month and then IUI next month.
Describe your experience with the nursing staff at UCSF.
They were clear and efficient
Describe your experience with UCSF.
The waiting room was clean and comfortable with resources for support, including a book of advice/thoughts for patients to write in and read. The online communication system is very helpful. They respond very quickly when I message them in the online system.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
So far, only a copay
10
Doctor
Victor Fujimoto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5