Verified
Verified
This patient has provided documentation of treatment at this clinic.
2023, Unsuccessful
[Dr. Victoria Snegovskikh] hung up on me repeatedly as I tried to speak and cited my crying as an example of how I am a “rude, mean person”...I had become pregnant under their care that cycle, but since they dropped me mid-cycle they had no one of knowing or did not care to follow up...I have already submitted complaints against Dr. Victoria to the IL Licensing Board for malpractice
[Reproductive Medicine Institute's] nursing staff is kind, but the management is rude and unreasonable...billing errors, medical errors, including blood being drawn without need and tested for the wrong parameters)...initially admitted to their mistakes and apologized to me...I was dropped in the middle of a monitored letrozole/trigger shot cycle...proceeded to insult me personally and yell at me as I cried when they told me to never call again
How was your experience with Victoria Snegovskikh at Reproductive Medicine Institute?
I would not recommend RMI or Dr. Victoria to anyone seeking fertility assistance. Their nursing staff is kind, but the management is rude and unreasonable. I brought valid concerns to their attention (e.g., billing errors, medical errors, including blood being drawn without need and tested for the wrong parameters) and while they initially admitted to their mistakes and apologized to me, the next day I was dropped in the middle of a monitored letrozole/trigger shot cycle by Laura Wright, who proceeded to insult me personally and yell at me as I cried when they told me to never call again. Dr. Victoria was in the background agreeing, despite never mentioning any issues until then. She hung up on me repeatedly as I tried to speak and cited my crying as an example of how I am a “rude, mean person”. I have never observed such an unprofessional manner from anyone – Laura Wright should be ashamed of herself. In addition to the rude and unprofessional behavior, it was also medically unsafe. It turns out I had become pregnant under their care that cycle, but since they dropped me mid-cycle they had no one of knowing or did not care to follow up. Unfortunately, it was an ectopic pregnancy, so both my life and my future fertility were potentially threatened. Had they been a responsible healthcare provider, they would have at least seen me through my last monitored cycle before dropping me (again, for asking questions about ACTUAL medical and billing errors that they themselves admitted to and apologized for). That way, they could have identified the ectopic pregnancy earlier and I could have potentially avoided surgery. I simply cannot recommend this place to anyone, they have no empathy and apparently no care for the health or future of their ‘patients’ (more like ‘customers’). Moreover, their repeated errors in billing, incorrect prescriptions, and incorrect bloodwork orders made the whole process extremely stressful and difficult as I had to check everything that was being done (in addition to the stress of having infertility issues). Do yourself a favor and do not come to this clinic. They will insult you if you speak up on your behalf, and only care about your money.
What's one piece of advice would you give a prospective patient of Victoria Snegovskikh at Reproductive Medicine Institute?
Find another doctor and another clinic. Randy Morris at IVF1 is good.
During treatment, were you treated like a number or a human with Victoria Snegovskikh at Reproductive Medicine Institute?
They dropped me mid-cycle after I found they had drawn blood and tested for the wrong parameters, and additionally had repeated billing errors. I became frustrated and they apologized for their error. The next day they dropped me and called me a "mean person" as I was crying on the other line and proceeded to hang up on me 3 times in a row. Turns out I got pregnant that cycle with an ectopic that required surgery. This place and doctor do not care about you, your health, or your fertility. No one should go here. I have already submitted complaints against Dr. Victoria to the IL Licensing Board for malpractice.
Describe the protocols Victoria Snegovskikh used in your cycles at Reproductive Medicine Institute and their degree of success.
Letrozole with trigger shot, timed intercourse
Describe your experience with the nursing staff at Reproductive Medicine Institute.
Their nursing staff is kind, but the management is rude and unreasonable.
Describe your experience with Reproductive Medicine Institute.
They do not care about you and make errors in both medical practice and billing. If you bring up the errors, they will drop you without hesitation, even if you are in the middle of a monitored cycle. I would not recommend this to anyone.
Describe the costs associated with your care under Victoria Snegovskikh at Reproductive Medicine Institute.
I had insurance coverage but they made multiple billing errors so who knows the true cost.
What specific things went wrong at Reproductive Medicine Institute?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
- Lost or damaged samples
- Canceled a cycle due to clinic error
- Scheduled the wrong procedure
Describe the specific things that went wrong at Reproductive Medicine Institute.
I would not recommend RMI to anyone seeking fertility assistance. Their nursing staff is kind, but the management is rude and unreasonable. I brought valid concerns to their attention (e.g., billing errors, medical errors, including blood being drawn without need and tested for the wrong parameters) and while they initially admitted to their mistakes and apologized to me, the next day I was dropped in the middle of a monitored letrozole/trigger shot cycle by Laura Wright, who proceeded to insult me personally and yell at me as I cried when they told me to never call again. She hung up on me repeatedly as I tried to speak and cited my crying as an example of how I am a “rude, mean person”. I have never observed such an unprofessional manner from anyone – Laura Wright should be ashamed of herself. In addition to the rude and unprofessional behavior, it was also medically unsafe. It turns out I had become pregnant under their care that cycle, but since they dropped me mid-cycle they had no one of knowing or did not care to follow up. Unfortunately, it was an ectopic pregnancy, so both my life and my future fertility were potentially threatened. Had they been a responsible healthcare provider, they would have at least seen me through my last monitored cycle before dropping me (again, for asking questions about ACTUAL medical and billing errors that they themselves admitted to and apologized for). That way, they could have identified the ectopic pregnancy earlier and I could have potentially avoided surgery. I simply cannot recommend this place to anyone, they have no empathy and apparently no care for the health or future of their ‘patients’ (more like ‘customers’). Moreover, their repeated errors in billing, incorrect prescriptions, and incorrect bloodwork orders made the whole process extremely stressful and difficult as I had to check everything that was being done (in addition to the stress of having infertility issues). Do yourself a favor and do not come to this clinic. They will insult you if you speak up on your behalf, and only care about your money.