Vladimir Troche

Rated 8.2
Strongly recommend: 77%Neutral: 6%Don't recommend: 17%8.2
77% strongly recommend
17 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.9
7.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Puerto Rico
Residency
Tripler Army Med Ctr
Fellowship
Walter Reed

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

17 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
4
Age 32
1 Fertility Medications
Unexplained
Latinx
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Troche] didn’t give me personal care, he was warm during one of the exams, but at the end, when he told me there was nothing more he could do for me, I asked him all the questions I still do not have answers to, and his response was that I need to lose weight. ... In the end, I was told that I wasn’t a candidate for much else from his office [Troche Fertility Centers], and that my only next step was for me to lose the weight and come back after that happened.
In the end, I was told that I wasn’t a candidate for much else from his [Dr. Troche] office [Troche Fertility Centers], and that my only next step was for me to lose the weight and come back after that happened. ... And the location was quite private. I didn’t have to worry about being embarrassed or self-conscious when walking to or from the office. The staff have their own area for parking, and there was never more than one or two couples in the office with me at any of the 6 times I went to the office for visits or testing.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
He knew what he was talking about. Not much information was given to me as an obese, early 30- something with PCOS. I asked questions, but often got no answers. He was nice enough, was knowledgeable, but it wasn’t always easy to listen because he wasn’t very emotionally supportive to me. I’m not sure if it was because of my size, or his judgements when looking at a woman of my size; all I can say is that I didn’t always feel welcome, or treated like a woman whom may be 140lbs. Don’t get me wrong, he was nice, but there was definitely a part of him that didn’t seem to want to truly help me. In the end, I was told that I wasn’t a candidate for much else from his office, and that my only next step was for me to lose the weight and come back after that happened. I still have questions, I still don’t understand why I don’t ovulate, when my hormones are supposedly “in normal ranges”. I was disappointed and felt left alone, and I didn’t get the answers I need to understand what is wrong with my fertility. Being a fertility doctor, I expected to get help, especially when I paid good money for it.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
This doctor is good for more of a direct, no frills approach to the doctor-patient relationship.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
He didn’t give me personal care, he was warm during one of the exams, but at the end, when he told me there was nothing more he could do for me, I asked him all the questions I still do not have answers to, and his response was that I need to lose weight.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Gave me two rounds of clomid, to try to jump start my period (annovultaion), and the second round was to do testing. Neither time did my period come fully, nor did I ovulate either time.
Describe your experience with the nursing staff at Troche Fertility Centers (closed).
Ladies were wonderful and kind. Made me feel comfortable. Never felt judged.
Describe your experience with Troche Fertility Centers (closed).
The office was spectacularly clean, the atmosphere there was always quiet, I wasn’t bothered, or distracted by noise. And the location was quite private. I didn’t have to worry about being embarrassed or self-conscious when walking to or from the office. The staff have their own area for parking, and there was never more than one or two couples in the office with me at any of the 6 times I went to the office for visits or testing.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
I had HMO, roughly $45 oop for each appointment. Plus testing. It wasn’t that bad, that I remember.
What specific things went wrong at Troche Fertility Centers (closed)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Troche Fertility Centers (closed).
I was disappointed with what the doctor was able to provide to me, as far as information, to simply understand what is going on with me and why I am not able to get pregnant.
3
Doctor
Vladimir Troche
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
1 of 5
4
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
1 IVF
Male Factor
PCOS
Immunological
Unexplained
European
Native American
Income $50K - $99K
Business Executive
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He’s [Dr. Troche] not a coddle type of doctor, but he’s willing to listen and articulate the best path for the patient. ... The staff [Troche Fertility Centers] was very compassionate, which allowed me to feel comfortable and vulnerable with the doctor. He’s to the point, but in a compassionate manner which is what I like in a doctor. ... I tried cycles with Femara (iui) with no success. Tried cycles with injections of hormones for retrieval with success but my estrogen remained low, tried for a transfer but my hormones were still too low. Went to up my dose
Clinic [Troche Fertility Centers] is well ran and organized! I always appreciate how clean and knowledgeable the staff is. I am always able to laugh and enjoy my time there— even if it is an emotional appointment. Truly make me feel like I am not doing this alone! A weakness would be communication regarding the covid updates— being in the middle of a cycle I wish the communication was clearer!
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
Phenomenal experience. The entire staff, from front desk to nurses and support staff help contribute to an irreplaceable atmosphere. I’m grateful to know that my embabies are “from a place of love” rather cultivated in a money hungry lab.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Be patient, and ready for honest conversations with the provider. He’s not a coddle type of doctor, but he’s willing to listen and articulate the best path for the patient.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
The staff was very compassionate, which allowed me to feel comfortable and vulnerable with the doctor. He’s to the point, but in a compassionate manner which is what I like in a doctor.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
I tried cycles with Femara (iui) with no success. Tried cycles with injections of hormones for retrieval with success but my estrogen remained low, tried for a transfer but my hormones were still too low. Went to up my dose again, but then the clinics put everything on pause for the Covid. I’ll be waiting for it to lift before proceeding further.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Lisa and Yvonne )
All of the staff is incredible! Not once did I feel invalidated, less than or alone !
Describe your experience with Troche Fertility Centers (closed).
Clinic is well ran and organized! I always appreciate how clean and knowledgeable the staff is. I am always able to laugh and enjoy my time there— even if it is an emotional appointment. Truly make me feel like I am not doing this alone! A weakness would be communication regarding the covid updates— being in the middle of a cycle I wish the communication was clearer!
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
Reasonable with my insurance. Nothing has been a shock
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
Doctor was adamant about me only transferring one egg- just for safety. Because I make enough eggs he didn’t have any reasoning why I should transfer two- but did tell me in the future if the course changes that’s a topic for down the road.
10
Doctor
Vladimir Troche
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 39 - 40
4 IUI
2 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Troche] remembers conversations we’ve had. He is always friendly and kind and wants me to have my mini me. Even when I wasn’t scheduled to see him, he pops his head in to say hi. He’s held my hand and dried my tears. He even told me he wants to be invited to the baby shower...Due to my age, we decided on genetic testing of our embryos. If we get to transfer, it will be 1 at a time.
[Troche Fertility Center is] Clean, lots of caring staff, don’t feel like a number, they are thorough, the music they play is so random! 90s hip hop one day, early 2000s pop another. Makes me laugh and cringe. My partner produced a sample to Pink. He was not excited about that...They [nurses] are amazing, positive, always rooting for me...The entire staff is supportive. Everyone wants the same outcome, for me to have a baby.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
He remembers conversations we’ve had. He is always friendly and kind and wants me to have my mini me. Even when I wasn’t scheduled to see him, he pops his head in to say hi. He’s held my hand and dried my tears. He even told me he wants to be invited to the baby shower. I’m not pregnant yet. I will be very sad to graduate from his clinic.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
He wants you to have your baby and will do everything he can.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
The entire staff is supportive. Everyone wants the same outcome, for me to have a baby. Dr. Troche has a warm bedside manner and I trust him completely. When I got my initial pgs test results, he sat next to me and held my hand when he told me all 4 were abnormal. He is kind and smart and makes me feel special. He remembers conversations we’ve had. He has a genuine interest in his patients and has staff who do the same.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Letrazole for 3 cycles. He doubled the dose on the 4th cycle. Four failed IuIs. GonalF 300, menopur 75, cetrotide IvF 1, pgs testing, 4 abnormal embryos (8 eggs retrieved, 7 eggs mature, 5 fertilized, 4 made it to day 5) GonalF 300, Menopur 150, Cetrotide, IVF 2, currently 3 embryos biopsies, waiting for results (9 eggs retrieved, 6 fertilized, 3 made it to day 5)
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Laura and Yvonne)
They are amazing, positive, always rooting for me.
Describe your experience with Troche Fertility Centers (closed).
Clean, lots of caring staff, don’t feel like a number, they are thorough, the music they play is so random! 90s hip hop one day, early 2000s pop another. Makes me laugh and cringe. My partner produced a sample to Pink. He was not excited about that.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
$30,000
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
We haven’t gotten to transfer. Due to my age, we decided on genetic testing of our embryos. If we get to transfer, it will be 1 at a time.
What specific things went wrong at Troche Fertility Centers (closed)?
  • Failed to call with results
Describe the specific things that went wrong at Troche Fertility Centers (closed).
We didn’t get results from my partners initial blood tests. They think it was the labs error. My nurse called his insurance to make sure the labs were covered, turns out they aren’t. We are currently arguing with the insurance company for $450 worth of blood tests
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 24 - 25
1 IVF
1 Embryo Freezing
Male Factor
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Troche was exactly what I wanted in a fertility dr. He listened to what our concerns were and also guided us through treatment every step of the way telling us what would happen and making sure we understood what was going to happen. I was so very nervous to try IVF and he made it seem not so scary and calmed my nerves. ... Ask him all your questions. He will answer every single one of them!
They [Troche Fertility Centers] were never over booked. I never waited past my appointment time. Everyone was always happy and friendly. It was a breath of fresh air from other dr offices. ... All the staff new me by name. When the office becomes almost like your second home because you are there so much it’s nice to have them know who you are. ... But she [nurse] would answer every time I called or emailed her with questions no matter how many times I called.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
Dr Troche was exactly what I wanted in a fertility dr. He listened to what our concerns were and also guided us through treatment every step of the way telling us what would happen and making sure we understood what was going to happen. I was so very nervous to try IVF and he made it seem not so scary and calmed my nerves.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Ask him all your questions. He will answer every single one of them!
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
All the staff new me by name. When the office becomes almost like your second home because you are there so much it’s nice to have them know who you are.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Our situation only allowed us to do IVF. I don’t remember all the medications names but I had to do 3 shots in my tummy every day for 11 days before retrieval then after transfer day I did one shot in the bum every day until they confirmed pregnancy. During the time I started shots up to transfer day I was in the office about every other day to make sure everything was going smoothly. After they confirmed pregnancy they put me on progesterone cream to until 12 weeks to make sure I was getting the hormone.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Kori )
She was awesome! I’m sad she isn’t there anymore. But she would answer every time I called or emailed her with questions no matter how many times I called.
Describe your experience with Troche Fertility Centers (closed).
the clinic was small and it’s kind of tucked away. The first time going to the clinic we drove right past it. But as for the inside of the clinic it was always clean and quiet. They were never over booked. I never waited past my appointment time. Everyone was always happy and friendly. It was a breath of fresh air from other dr offices.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
We happened to be doing ivf on his 25 year of practice so he had a special 25% off treatment. So I believe we paid about 7000 in treatment cost.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
1
NPS
0
Age 36
1 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
Income $0 - $49K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Vladimir Troche] is a nice person and as a Doctor he is kind and tells you how it is. His theories however, are outdated and not modern. He was never positive and I always requested for him to become more positive when he saw me. each time I saw him he said that my round is not good and its a very bad cycle but he also said it wouldn't get better. I actually did not agree considering my DOR and asked to proceed with 5 eggs retrieved
The nirse staff [at Troche Fertility Centers] had my cycle mixed up with someone else at one point. They never called to tell me when to stop birth control and when to begin meds. It took the staff over a week and a half to come up with a calenender plan for me. Honestly, After being with my new doctor I could not imagine reliving that nightmare. If I knew now what I do, I would had saved the money and had a better chance somewhere else. The staff doesn't know what is going on, and this is why they do not tell you anything. I have no idea what my numbers were the entire IVF because they never called with updates. They just stated, No News is good news. I feel I was cheated out of my IVF cycle when I had the money.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
He is a nice person and as a Doctor he is kind and tells you how it is. His theories however, are outdated and not modern. He was never positive and I always requested for him to become more positive when he saw me. each time I saw him he said that my round is not good and its a very bad cycle but he also said it wouldn't get better. I actually did not agree considering my DOR and asked to proceed with 5 eggs retrieved. I do not feel that this doctor had my best interest at heart and was more concern with his stats.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
My best advice is when you start to get that feeling like the office doesn't really care about the overall journey you are facing, to get a second opinion. I know this is the only fertility in the West Valley but the drive is worth the feeling of comfort
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
Dr. Troche office was not personable to the needs of myself as a person. I was just a number at the location and often felt like they were just using my body as a way to get their stats up. The never communicated anything with me. I felt that my case had begun to be too hard for this center and they have given up on me. They had messed up on meds, and just kept telling me to keep going. everyone I talked to was on the same protocol, this made me feel as if my needs for my body were not considered .
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Everyday Follistim 150, Menopur 75, Preganal, Prostrogen Cream, ( sorry for the spelling)
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Laura Troche )
The nirse staff had my cycle mixed up with someone else at one point. They never called to tell me when to stop birth control and when to begin meds. It took the staff over a week and a half to come up with a calenender plan for me. Honestly, After being with my new doctor I could not imagine reliving that nightmare. If I knew now what I do, I would had saved the money and had a better chance somewhere else. The staff doesn't know what is going on, and this is why they do not tell you anything. I have no idea what my numbers were the entire IVF because they never called with updates. They just stated, No News is good news. I feel I was cheated out of my IVF cycle when I had the money.
Describe your experience with Troche Fertility Centers (closed).
I think that the location is nice and the fact they have a center attached is great. I think the facility is convenient for West Valley commuters. I believe that the price is pretty reasonable . I think the office is very unorganized and that they need to work on bedside manner and work with the community to make the women who come to them feel more human. I think they need to update their research a little more and be more forward thinking to meet individual needs of all clients.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
8,800 for IVF Meds 4000
What specific things went wrong at Troche Fertility Centers (closed)?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Troche Fertility Centers (closed).
Honestly, I gave this center a fighting chance, especially since I had numerous tell me to switch because they had had bad experiences there. I originally felt comfortable with the staff and doctors on site. Then after my meeting they lost my paperwork, then they never contacted me again and I had to call them in order to figure out my next steps. They lost a lot of my paperwork and I was on the wrong protocol for some of the time and being over stimulated. The Nurse just said its fine, its how its done with no regard to my charts. I was never notified of ANY lab work, Results, retrieval I just kept showing up and that is when I would get a little info. Each day the nurse and doctor would tell me how bad my cycle was and that I wouldn't have success. I felt differently and retrieved 5 eggs two made it on a 3 day fresh however, they did not make it in the end .
1
Doctor
Vladimir Troche
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 35
2 Fertility Medications
Anovulation
PCOS
European
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Vladimir Troche was] Very open to questions and always explained all possible courses of treatment in complete detail. During procedures he would explain everything as the procedure was taking place and was concerned that I was doing ok. Made sure myself and my husband understood everything before leaving his office.... He is very personable and spoke with my husband and I in his office and went into great detail about treatment. His staff also made sure we understood everything before leaving and were available by phone during business hours.
[Troche Fertility Centers- Glendale is a] Warm and inviting environment. Welcoming staff. The Dr is very open with his patients and makes sure they understand before leaving his office. Office staff are all very nice and understanding and willing to make your visit as comfortable as possible. No complaints at this time to report.... Treatment strategies were to get my body go ovulate with oral fertility meds (femara). Take provera for 7 days and then once a period began I was to take femara on days 5-9 of period. Get labs completed to check progesterone levels on days 21, 22 or 23. Wait for assistant to call with results.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
Very open to questions and always explained all possible courses of treatment in complete detail. During procedures he would explain everything as the procedure was taking place and was concerned that I was doing ok. Made sure myself and my husband understood everything before leaving his office.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Ask questions and look at all possible options
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
He is very personable and spoke with my husband and I in his office and went into great detail about treatment. His staff also made sure we understood everything before leaving and were available by phone during business hours.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Treatment strategies were to get my body go ovulate with oral fertility meds (femara). Take provera for 7 days and then once a period began I was to take femara on days 5-9 of period. Get labs completed to check progesterone levels on days 21, 22 or 23. Wait for assistant to call with results. 1st round was not successful so we did the process again with the highest dose of femara. Currently waiting to do labs in another week.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Yvonne)
Yvonne usually contacts me back within a couple hours of leaving a voicemail. She is very thorough over the phone and consults with Dr Troche.
Describe your experience with Troche Fertility Centers (closed).
Warm and inviting environment. Welcoming staff. The Dr is very open with his patients and makes sure they understand before leaving his office. Office staff are all very nice and understanding and willing to make your visit as comfortable as possible. No complaints at this time to report.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
For the most part, insurance covered most of the visits after I put up a fight with the insurance company. I have had to pay my deductible and copays
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 35
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Troche performed every ultrasound that I needed, he performed my endometrial scratch, and he performed my embryo transfer. He makes every effort to perform each procedure needed in his patients care plan. ... Dr Troche used estrogen pills and progesterone injection/suppositories to build my uterine lining, prednisone to decrease inflammation, doxycycline for prophylactic bacteria treatment. My embryo transfer was a pretty standard protocol.
The office [Troche Fertility Centers] has a family feel to it, everyone makes you feel like you can ask questions at any time if you are scared or confused. ... Dr. Troche's office is hands-down 100% transparent with all of their charges whether it be cash paying or using insurance. ... They are super friendly and approachable and help answer billing/scheduling questions promptly. ... embryo transfer was $3885 and he has offered us a discount for our next transfer when we are ready to try again. ...
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
Dr Troche performed every ultrasound that I needed, he performed my endometrial scratch, and he performed my embryo transfer. He makes every effort to perform each procedure needed in his patients care plan.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Learn to have faith in your physician. IVF is very difficult and even in perfect situations it doesn't always work. After all of the difficulties my husband and I endured with our first physician, Dr Troche was finally the breath of fresh air we needed to be able to continue our IVF journey.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
The difference between Dr Troche and our first IVF physician is night and day. My husband and I are so happy to be with Dr Troche's office after dealing with a year of smokescreens and confusion with our first dr. Dr. Troche takes time to explain procedures and term on your level vs expecting you preemptively to know why every medication is being prescribed. It's hard to understand alot of things when going through IVF because there are so many technical terms used that are specific to just IVF alone and unless you need to go through IVF to try and conceive, you would probably never hear of any of these medications or procedures. Dr. Troche's office is hands-down 100% transparent with all of their charges whether it be cash paying or using insurance. We are still dealing with insurance billing issues resulting from our first physician's office and it has made our IVF journey that much more of a stressful and un-enjoyable experience. We love Dr. Troche and all of his staff because they are the most kind and genuine staff to ever meet and I will forever refer anyone to Dr. Troche. He exudes compassion and you can tell that he cares about you as a patient and you are not just another dollar sign.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
I switched to Dr Troche after my egg retrieval done at IVF Phoenix. Dr Troche used estrogen pills and progesterone injection/suppositories to build my uterine lining, prednisone to decrease inflammation, doxycycline for prophylactic bacteria treatment. My embryo transfer was a pretty standard protocol.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Laura Troche,RN)
Laura takes as much time as needed to fully go over everything in your protocol and their schedules are very easy to read and follow. I never felt like any of the information was confusing so it was nice knowing I wasn't missing any doses or miscalculating a dose for a medication. Laura is easy to reach with any questions and she responds to emails and calls promptly.
Describe your experience with Troche Fertility Centers (closed).
The office has a family feel to it, everyone makes you feel like you can ask questions at any time if you are scared or confused. They are super friendly and approachable and help answer billing/scheduling questions promptly. It's a great little independent office.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
embryo transfer was $3885 and he has offered us a discount for our next transfer when we are ready to try again.
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
Most physician I think are trying to follow the SART guidelines as best as possible and with that it is recommended to do single transfers. Dr. Troche allowed us to transfer two embryos because we knew the risks and possibility of a multiple pregnancy and we were okay with that prior to the transfer.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
5 Fertility Medications
PCOS
European
Income $0 - $49K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Troche and his team are extremely passionate about helping me and my husband through our fertility journey....At first they were very reserved in my treatment plan until I said I wanted to be more aggressive. The next time we discussed treatment Dr. Troche understood my schedule and adjusted the treatment plan to be much more aggressive.... Clomid three cycles with ultrasounds and bloodwork. Now starting first cycle of IVF.
They are a great clinic [Troche Fertility Centers] and very organized. I wish I would have started seeing them sooner than later. They have been extremely helpful in this whole process. There number one concern was always my health.... The clinic had a billing coordinator that provided us a paper with what our out of pocket cost should average.... Laura and Kori were my nursing staff. They were very organized and provided me a detailed plan of my IVF treatment. They went over every step of the process and made follow up calls to ensure I understood everything.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
I was so happy to have found Dr. Troche and his team. They are a small fertility clinic but every person that works there shows 100% focus on me when I am there. I can tell that the clinic communicates internally very well because each person I work with knows where I am at in my process. They always cover all questions even before I knew that I would have that question. At first they were very reserved in my treatment plan until I said I wanted to be more aggressive. The next time we discussed treatment Dr. Troche understood my schedule and adjusted the treatment plan to be much more aggressive. I trust this clinic more than I have ever trusted a doctor and his team. They are wonderful!
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Stop wasting your time seeing your OBGYN and start seeing Dr. Troche.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
Dr. Troche and his team are extremely passionate about helping me and my husband through our fertility journey. There are always there for us.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Clomid three cycles with ultrasounds and bloodwork. Now starting first cycle of IVF.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Laura Troche)
Laura and Kori were my nursing staff. They were very organized and provided me a detailed plan of my IVF treatment. They went over every step of the process and made follow up calls to ensure I understood everything.
Describe your experience with Troche Fertility Centers (closed).
They are a great clinic and very organized. I wish I would have started seeing them sooner than later. They have been extremely helpful in this whole process. There number one concern was always my health.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
My insurance covered most of the cost. The clinic had a billing coordinator that provided us a paper with what our out of pocket cost should average. It was $35 per visit and $795 for freezing our embroys
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
2 IUI
1 IVF
PCOS
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr Troche] didn’t sugar coat anything or give us false hope. He explained what is to be expected to prepared us. He comforted us when we had our second miscarriage under his care...We decided to do IVF to have the embryos tested since both miscarriages were chromosome related (triploidy/partial molar pregnancy - 69 chromosomes and trisomy 7). We completed the egg retrieval and had 29 eggs, 18 mature, 15 fertilized, 6 made it to day 5 and 4 were normal. We transferred one. Due to age and history he said one or two and left the decision up to us. Everything went smoothly although there were many bumps in the road.
[The staff at Troche Fertility Centers] are very organized and thorough. They have a very quick response time. They are also compassionate, especially when we had a miscarriage. They gave us hope and shared their personal experiences as well...[cost of treatment was] Around 20,000...left the [eSet approach] decision up to us due to age and history
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
He is very knowledgeable and very honest. He didn’t sugar coat anything or give us false hope. He explained what is to be expected to prepared us. He comforted us when we had our second miscarriage under his care. We felt that he knew what he was doing and that we were in good hands.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Listen and trust what he says, even if it’s not what you want to hear.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
I felt that Dr. Troché and his staff truly cares about our journey. He was comforting when we had our second miscarriage under his care and made me feel that there was hope.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Previously before his care, I had used clomid which didn’t work. Femara did. My son died at 3 days old. I had a partial molar pregnancy which resulted in 4 months of chemo. After that Femara alone wasn’t working. Knowing this, after Dr Troché had us complete necessary testing, we went to IUI. We tried Femara with IUI first which didn’t work. Next we tried injectables with IUI which dud euro but it was an early miscarriage at 8 weeks. He left the decision up to us and reminded us that the IUI with injectables worked. There was no pressure to move to IVF. We decided to do IVF to have the embryos tested since both miscarriages were chromosome related (triploidy/partial molar pregnancy - 69 chromosomes and trisomy 7). We completed the egg retrieval and had 29 eggs, 18 mature, 15 fertilized, 6 made it to day 5 and 4 were normal. We transferred one. Due to age and history he said one or two and left the decision up to us. Everything went smoothly although there were many bumps in the road.
Describe your experience with your nurse at Troche Fertility Centers (closed).
They were compassionate and helpful with anything I needed. They responded very fast and were understanding through the whole process.
Describe your experience with Troche Fertility Centers (closed).
They are very organized and thorough. They have a very quick response time. They are also compassionate, especially when we had a miscarriage. They gave us hope and shared their personal experiences as well.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
Around 20,000
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
He left the decision up to us due to age and history. He suggested one and was very respectful about it.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
8
NPS
8
Age 31 - 33
1 IUI
Male Factor
Unexplained
European
Latinx
Income $50K - $99K
Accountant
2nd of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
He wasn't pushy and wanted us to be comfortable with our next procedures with what he recommended. I wish he performed the IUI himself, it would have made it feel a little more personable but his staff [Troche Fertility Centers] was also excellent. ... Troche took the time to explain things and wanted to focus on my husbands #'s. ... He referred us to a urologist and a varicocelectomy was performed.
Great clinic [Troche Fertility Centers], friendly staff. I wish wait times were slightly less as well as more locations in central Phoenix or west valley. ... I asked if they offered anytype of discounts but that was a no go. ... Nursing staff was amazing. They were very patient with my anxiety and nervousness and explained things step by step. ... Time frames to get in to see him [Dr. Troche] might be a little while so plan ahead.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
He took the time to make sure we were all on the same page step by step, what to expect and what our chances of success were. He wasn't pushy and wanted us to be comfortable with our next procedures with what he recommended. I wish he performed the IUI himself, it would have made it feel a little more personable but his staff was also excellent.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Be patient, there may be slight language barriers. Ask a lot of questions and do your own research.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
He was very thorough as our second doctor. Way different from our first who just wanted our money to do procedures without giving us answers. Troche took the time to explain things and wanted to focus on my husbands #'s. Once we got him up and running, we have yet to succeed so our next steps were another IUI or possible IVF preparation. Troche is very knowledgeable and experienced.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Clomid was used outside of any treatment such as IUI. I researched Femara being a better medication to use without much side effects. I don't recall feeling bad side effects from either medication but Troche was willing to adjust from clomid to Femara and explained the differences. He prescribed a low general dose as my body normally does what it's supposed to on its own. Gave instructions for the HCG trigger and the staff provided us with take home info so we can administer it ourselves once they saw my follicles were at an ideal size and I was ready to ovulate. IUI did not work. Once we came back for a follow up Troche wanted to focus more on my husbands morphology which at the time was 1%. He referred us to a urologist and a varicocelectomy was performed. His numbers went into the "normal" range and we decided to give ourselves time to try naturally. We are now going on 1.5 years from his procedure and are ready to try treatments again.
Describe your experience with the nursing staff at Troche Fertility Centers (closed).
Nursing staff was amazing. They were very patient with my anxiety and nervousness and explained things step by step.
Describe your experience with Troche Fertility Centers (closed).
Great clinic, friendly staff. I wish wait times were slightly less as well as more locations in central Phoenix or west valley. Troche is great at what he does, well experienced. Time frames to get in to see him might be a little while so plan ahead.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
Insurance doesn't cover a darn thing so everything was out of pocket MINUS SA analysis. All copays were tolerable ($90 I want to say but that could have changed). I asked if they offered anytype of discounts but that was a no go. I wish a simple IUI was cheaper. Grants would be awesome, law enforcement discounts would have helped but nothing was offered. Overall it was manageable.
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
NA
8
Doctor
Vladimir Troche
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Vladimir Troche] was hard on me for my weight and type 2 diabetes, but did it in a kind manner and explained to me why it was so important...We went right to IVF due to severe male factor. We did birth control, menopur, gonal-f and cetrotide. Then after retrieval progesterone, suppositories, antibiotics...Dr. Troche was extremely honest and to the point. He wanted the best outcome for us and he was compassionate, funny and caring.
They [Troche Fertility Centers] are efficient, timely and honest. Billing is on top of everything and they are always polite and nice...We had insurance so we sat with the financial counselor and she explained our coverage and what we would need to pay out of pocket. They were very thorough and no surprises...Everyone was amazing. Kori did a great job of communicating with me and keeping me informed. I genuinely believe their staff cares about us and I never had to remind her of my situation and she always put me at ease.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
He is blunt and honest and at first you may feel like he is being harsh, but he explains everything and when I was crying after he mentioned my weight, he sought me out and consoled me and told me it would happen, we just had to work at it. Which I did, it meant a lot and I liked that he made my husband understand that he needs to be there and support me through this entire process. He also recognized when I was being successful and acknowledged that. He always explained his reasoning behind things and was very honest about our course of treatment.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Understand he has you, your partner and your future children's best interest in mind.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
Dr. Troche was extremely honest and to the point. He wanted the best outcome for us and he was compassionate, funny and caring. He was hard on me for my weight and type 2 diabetes, but did it in a kind manner and explained to me why it was so important. He also included my husband and made sure that we were on the journey together.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
We went right to IVF due to severe male factor. We did birth control, menopur, gonal-f and cetrotide. Then after retrieval progesterone, suppositories, antibiotics.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Kori Garcia )
Everyone was amazing. Kori did a great job of communicating with me and keeping me informed. I genuinely believe their staff cares about us and I never had to remind her of my situation and she always put me at ease.
Describe your experience with Troche Fertility Centers (closed).
They are efficient, timely and honest. Billing is on top of everything and they are always polite and nice.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
We had insurance so we sat with the financial counselor and she explained our coverage and what we would need to pay out of pocket. They were very thorough and no surprises.
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
He preferred one or two, no more. He is not a fan of multiple births due to the increased complications.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 33 - 35
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Troche really took the time to listen and genuinely sought our input into the treatment plan. He told us from the beginning he would not do anything we weren’t comfortable with. I always felt our treatment plan was highly personalized just for us.... None of the IUI cycles were successful so he recommended IVF with ICSI due to my husband’s low motility and morphology. We did stimulation with injections and ended up retrieving 36 eggs (28 mature) and attempted to fertilize 8 eggs.
[Troche Fertility Centers-Glendale is] Very clean, organized, took care of all communication with my insurance company. I didn’t have to worry about anything!! The only thing I wish had been different is an option to pay online would have been very convenient, rather than having to pay in person or send a check via mail.... He was hesitant to transfer more than one embryo at a time for me but ultimately, after explaining all risk factors and considerations, he supported our decision to transfer 2 embryos since we had already had a failed cycle of IVF.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
Dr Troche had fantastic bedside manner and really took his time with both me and my husband. He made it clear I was the priority as josh patient but definitely checked in with my husband to address any and all questions/concerns from him as well. My husband felt very comfortable with Dr Troche.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Trust him and clearly state your desires and intentions. He absolutely wants to honor your wishes so let him know what they are.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
Dr Troche really took the time to listen and genuinely sought our input into the treatment plan. He told us from the beginning he would not do anything we weren’t comfortable with. I always felt our treatment plan was highly personalized just for us.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Our first IUI was without any meds since we knew for sure that I ovulated every month. That was unsuccessful so the next one we did Clomid. That ended up thinning my uterine lining to much so he switched to another oral med (can’t remember the name). None of the IUI cycles were successful so he recommended IVF with ICSI due to my husband’s low motility and morphology. We did stimulation with injections and ended up retrieving 36 eggs (28 mature) and attempted to fertilize 8 eggs. 7 were successful but only 4 continued to grow after 3 days. I ended up with OHSS so we froze the 4 embryos and waited about 45 days while my body recovered. Our first transfer, the first embryo that was prepared did not survive the thawing process, so only one embryo was transferred, which resulted in a chemical pregnancy. Our second round, Dr Troche said he would be willing to transfer our remaining 2 embryos if we were ok with the idea of having twins. He explained all the risks of a twin pregnancy given my small frame and ultimately supported us in our decision to proceed. Again, however, one embryo did not survive the thawing process so only 1 embryo was transferred. This resulted in a positive pregnancy test and our first ultrasound at 7 weeks confirmed the embryo had split and I had conceived identical twins. I carried the twins all the way to my scheduled c-section date at 37 weeks and all of use ended up healthy with no complications. 2 years later I spontaneously conceived another baby who was also perfectly healthy. We then asked Dr Troche to dispose of the rest of my frozen eggs since we feel our family is complete.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Kari)
Kari was super compassionate and knowledgeable. I always felt like she was personally aware of the specifics of my case and I never felt like I could get lost in the shuffle.
Describe your experience with Troche Fertility Centers (closed).
Very clean, organized, took care of all communication with my insurance company. I didn’t have to worry about anything!! The only thing I wish had been different is an option to pay online would have been very convenient, rather than having to pay in person or send a check via mail.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
My insurance covered about 75% of medications, and 50% of procedures associated with infertility treatment. Out of pocket we probably paid a total of about $5000 total for 3 cycles IUI and 2 cycles IVF
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
He was hesitant to transfer more than one embryo at a time for me but ultimately, after explaining all risk factors and considerations, he supported our decision to transfer 2 embryos since we had already had a failed cycle of IVF.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
10
Age 26 - 28
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
If it wasn’t for Dr. Troche and his wonderful staff, I wouldn’t have my beautiful 3 year old son. I am very greatful for each and everyone there.... We started out with Clomid to help with ovulation. Then we moved onto a different oral medication. When those didn’t work we went to injections along with a trigger shot. That worked on the 3rd or 4th try but I miscarried. We did one more round with no luck. Then my husband and took a year off from trying. When we went back we did 2 more rounds of injections with no luck. They told me we had little chance of conceiving so we moved to IVF. First round of IVF resulted in my son.
They [Troche Fertility Centers] are amazing! I would tell everyone go check them out. It was easy to make appointments and they even gave me a military discount on my cycle of IVF. The clinic is easy to get to and it’s a very nice facility.... I loved the clinic and all of the staff. I went there for multiple years and when I miscarried, everyone was so supportive.... From the blood drawls to the procedures, everyone was kind, supportive and professional.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
I loved the clinic and all of the staff. I went there for multiple years and when I miscarried, everyone was so supportive. If it wasn’t for Dr. Troche and his wonderful staff, I wouldn’t have my beautiful 3 year old son. I am very greatful for each and everyone there.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Be patient. Infertility is a long process but Dr. Troche is amazing and will definitely get you there.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
They knew me by name. I felt like family.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
We started out with Clomid to help with ovulation. Then we moved onto a different oral medication. When those didn’t work we went to injections along with a trigger shot. That worked on the 3rd or 4th try but I miscarried. We did one more round with no luck. Then my husband and took a year off from trying. When we went back we did 2 more rounds of injections with no luck. They told me we had little chance of conceiving so we moved to IVF. First round of IVF resulted in my son.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Ann Colins)
They were all amazing. From the blood drawls to the procedures, everyone was kind, supportive and professional.
Describe your experience with Troche Fertility Centers (closed).
They are amazing! I would tell everyone go check them out. It was easy to make appointments and they even gave me a military discount on my cycle of IVF. The clinic is easy to get to and it’s a very nice facility.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
Leading up to my IVF, my insurance covered everything. For my cycle of IVF , they some how got my medication approved through my insurance so I didn’t have to pay for that. They gave me a military discount so I only paid 8000 for my fresh cycle of IVF
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
Dr. Troche only put in one embryo because he said that 2 wouldn’t be safe. He was worried about me carrying multiples and since I was only 28, he didn’t see a point to adding in more.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unsuccessful
NPS
9
NPS
10
Age 25 - 28
4 IUI
1 IVF
Anovulation
PCOS
Latinx
Black or African-American
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
The doctor [Dr. Vladimir Troche] is great he tells you the statistics and chances realistically. He doesn’t really believe in experimenting he goes more by the book which can be a negative when you have multiple failed cycles. I do think he is great I just wish he would try more out of the box options...He only will transfer 1
They [Troche Fertility Centers] are awesome at communicating Pretty expensive and money is due up front which most places are. They do not offer payment plans just refer to loans or you can pay cash or credit card . I’ve never really had any issues with them dropping the ball...Follows up promptly if she needs to ask the doctor. She is compassionate and helpful. She is a real person who treats me like a real person
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
The doctor is great he tells you the statistics and chances realistically. He doesn’t really believe in experimenting he goes more by the book which can be a negative when you have multiple failed cycles. I do think he is great I just wish he would try more out of the box options
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Ask the questions and push for what you want
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
We have a specific coordinator as patients and they are very responsive via text app message or phone. They walk you through everything
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Iui was gonal f and many ultrasound IVF was menopur gonal f progesterone etc One ERA cycle was canceled due to a thick lining and my estrogen patches were changed to pills and I was able to continue that way
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Bailey )
She’s great. I prefer texting and she responds super quick. Follows up promptly if she needs to ask the doctor. She is compassionate and helpful. She is a real person who treats me like a real person
Describe your experience with Troche Fertility Centers (closed).
They are awesome at communicating Pretty expensive and money is due up front which most places are. They do not offer payment plans just refer to loans or you can pay cash or credit card . I’ve never really had any issues with them dropping the ball
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
I had fertility insurance. Iuis were about 750 and I paid $1700 for retrieval plus $200 per transfer and future transfer will be $1100. Consults we’re about $170 depending on insurance. Era was $464
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
He only will transfer 1
9
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 30 - 31
Unexplained
Income $50K - $99K
Doctor
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I felt like I was in good hands of an experienced professional, someone who cared about his patients and truly wanted everyone to succeed. He [Dr. Troche] always took the time to explain everything in detail to me, to walk me through my ultrasounds, explain every change to treatment and how it would benefit our scenario.... He knows I like to know all the facts and in depth information that he would come to our appointments with articles already prepared for me to read.
I love that the clinic [Troche Fertility Centers] works with my insurance for my IUI treatments. The staff is very friendly. Dr. Torches is a very kind, patient, and caring doctor. I highly recommend considering seeing Dr. Troche for any fertility needs. All IVF procedures have to be paid up front.... All my visits and treatments have been covered by insurance thus far.... The entire staff is very kinda and efficient. I never had to wait very long in the waiting room or in a patient room.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
I felt like I was in good hands of an experienced professional, someone who cared about his patients and truly wanted everyone to succeed. He always took the time to explain everything in detail to me, to walk me through my ultrasounds, explain every change to treatment and how it would benefit our scenario.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Ask him any and every question you have. Do not hesitate to ask him anything.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
He always took the time to talk to me and get to know me and my personality. He knows I like to know all the facts and in depth information that he would come to our appointments with articles already prepared for me to read.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
Every round was different. I appreciated that I never felt stagnant after multiple IUI attempts.
Describe your experience with the nursing staff at Troche Fertility Centers (closed).
The entire staff is very kinda and efficient. I never had to wait very long in the waiting room or in a patient room.
Describe your experience with Troche Fertility Centers (closed).
I love that the clinic works with my insurance for my IUI treatments. The staff is very friendly. Dr. Torches is a very kind, patient, and caring doctor. I highly recommend considering seeing Dr. Troche for any fertility needs. All IVF procedures have to be paid up front.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
All my visits and treatments have been covered by insurance thus far.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2005 - 2012, Successful
NPS
10
NPS
10
Age 38 - 45
Male Factor
PCOS
European
Income $100K - $199K
2nd of 2 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
dr. Troche is confident and calm. He has a good sense of humor, but is serious about his medicine. We had no doubt that we would have success. he had accepted embryos from a closed clinic, and was very confident that he could help us conceive successfully. He used far less drugs and a much lower stress environment and we achieved twin pregnancy!
As my frozen embryo transfer was 13 years ago, I do not know the specifics about this clinic [Troche-Glendale] in its current operation. It was a very small operation when we were there, just the doctor and a couple of nurses and embryologist... dr. Troche is confident and calm. He has a good sense of humor, but is serious about his medicine. We had no doubt that we would have success. he had accepted embryos from a closed clinic, and was very confident that he could help us conceive successfully. He used far less drugs and a much lower stress environment and we achieved twin pregnancy!
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
dr. Troche is confident and calm. He has a good sense of humor, but is serious about his medicine. We had no doubt that we would have success. he had accepted embryos from a closed clinic, and was very confident that he could help us conceive successfully. He used far less drugs and a much lower stress environment and we achieved twin pregnancy!
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
He does have an accent that takes some getting used to.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
Dr. Troche had a very calming manner about him and the Frozen cycle we attempted was low stress and easy. He made sure that our experience with him was much less stressful than our past experiences with dr. Number one.
Describe your experience with the nursing staff at Troche Fertility Centers (closed).
As my twins are now 13, I do not remember any specifics about the nursing staff.
Describe your experience with Troche Fertility Centers (closed).
As my frozen embryo transfer was 13 years ago, I do not know the specifics about this clinic in its current operation. It was a very small operation when we were there, just the doctor and a couple of nurses and embryologist.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
As our frozen embryo transfer was 13 years ago, I do not remember the specifics of the cost. However there was minimal drugs and minimal expense.
10
Doctor
Vladimir Troche
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 31
1 IVF
Male Factor
Unexplained
European
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I feel he is not a terrible RE, I believe that could have been other treatments to help determine our issue and find a path for us to become parents...Dr. Troche advised us that we did would not likely benefit front genetic testing. I’m hindsight, I wish we had. It could have cleared up some questions on embryo issues...Our first transfer with the retrieval ( 1 embryo), resulted in a negative. A few months later we completed a FET with 2 embryos, resulting in a chemical pregnancy.
Obtaining my embryos to take to another clinic was the easiest process with this clinic [Troche Fertility Centers]...IVF coordinator (Laura Troche) made us feel as though we were nothing more than a pay check. Her communication was poor throughout the entire process...She informed us of a positive beta ( chemical pregnancy because it was so low), and on the 2 day follow up she failed to inform us of the loss.
How was your experience with Vladimir Troche at Troche Fertility Centers (closed)?
I was referred to Troche from a few people that were successful with him. But given the chance to repeat history I would have chosen a different clinic. While I feel he is not a terrible RE, I believe that could have been other treatments to help determine our issue and find a path for us to become parents.
What's one piece of advice would you give a prospective patient of Vladimir Troche at Troche Fertility Centers (closed)?
Unfortunately, my experience with Troche I would not recommend this clinic. I believe I wasted my one chance at becoming mother.
During treatment, were you treated like a number or a human with Vladimir Troche at Troche Fertility Centers (closed)?
While Dr. Troche treated us as better, the IVF coordinator (Laura Troche) made us feel as though we were nothing more than a pay check. Her communication was poor throughout the entire process. She informed us we’re were pregnant (with a number she could not remember) , with such a low number the odds of being viable were not possible, as I educated myself on. On the follow up beta, she failed to call with results, resulting in my husband calling before the clinic closed, to be told that she tried to call. Yet neither one of us had a phone call or message to prove that fact.
Describe the protocols Vladimir Troche used in your cycles at Troche Fertility Centers (closed) and their degree of success.
We were diagnosed with male factor as my husband had poor morphology. We were able to improve the morphology percentage prior to our retrieval. With that diagnosis we decided against IUI and went straight to IVF. While being in our late 20’s/ early 30’s, Dr. Troche advised us that we did would not likely benefit front genetic testing. I’m hindsight, I wish we had. It could have cleared up some questions on embryo issues of implantation issues. Our first transfer with the retrieval ( 1 embryo), resulted in a negative. A few months later we completed a FET with 2 embryos, resulting in a chemical pregnancy.
Describe your experience with your nurse at Troche Fertility Centers (closed). (Assigned nurse: Laura Troche )
The IVF coordinator we originally spoke with was let go at the time of our transfer. Laura has poor communication and seemed disorganized. We had discussed an allergy prior that seemed to be lost in the transition and again in the future we had to reiterate the medication allergy. She informed us of a positive beta ( chemical pregnancy because it was so low), and on the 2 day follow up she failed to inform us of the loss. She states that she called when my husband called the clinic prior to close, yet my husband and I had not missed call, voicemail, email, or anything to that matter.
Describe your experience with Troche Fertility Centers (closed).
The financial coordinator was clear and resourceful. Obtaining my embryos to take to another clinic was the easiest process with this clinic. While I may not be an easy stick for all of the labs involved, I was poked.... repeatedly for seemed to be practice and received attitude when it came time for labs. As a nurse, it was a bad experience. At the new clinic labs were not an issue.
Describe the costs associated with your care under Vladimir Troche at Troche Fertility Centers (closed).
I do not remember specifics. I believe they were competitive.
Describe Vladimir Troche's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Troche Fertility Centers (closed).
Dr. Troche advised 1 embryos but was willing to transfer 2 after our first failure.
What specific things went wrong at Troche Fertility Centers (closed)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Vladimir Troche
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Troche Fertility Centers (closed)
Glendale (closed)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

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