Rated 9.2
Strongly recommend: 87%Neutral: 3%Don't recommend: 10%9.2
87% strongly recommend
17 reviews
Humanity
9.4
9.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mayo Medical School
Residency
U of California in San Francisco
Fellowship
Keck School of Medicine

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Wael Salem works in 1 office at

New Direction Fertility Centers
Rated 9
Strongly recommend: 80%Neutral: 11%Don't recommend: 9%9

Explore Clinic
Gilbert
1760 E Pecos Rd., Suite 532
Gilbert, AZ 85295

17 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
Uterine Fibroids
Recurrent Pregnancy Loss
Black or African-American
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
One of the reasons we selected Dr. Salem for my care, was his continuous research and knowledge he possessed in regards to infertility. Choosing a doctor who provided recommendations based on the current scientific data was imperative for my husband and I. The professionalism, knowledge and compassion he and his team showed us was remarkable...The protocol Dr. Salem chose for me was specific for me
CCRM has reputable reputation and continues to grow. The Minneapolis office has a new office and plenty of space for patients now. Be patient sometimes you may not be seen at your exact appointment time...Any communication was via phone or the clinic portal site. Any issues or questions that I had was handled very swiftly by Taylor and the nursing staff...CCRM of Minneapolis became our “intimate,” close familiar space during uncertain times...
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem is a compassionate, knowledgeable and highly trained professional who provides excellent patient care. Under his care my health was utmost importance. Before moving on with any treatment Dr. Salem ordered multiple tests to ensure nothing was abnormal. He took note of my blood pressure each time I was in the office and noticed how consistently high it remained. He eventually diagnosed me with high blood pressure and prescribed a medication safe for pregnant women and women trying to conceive.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
The one advice I would give a prospective patient of ask Dr. Salem would be to have access of knowledge of all your previous medical records as well as your partner/spouse. Dr. Salem is very thorough and this will aid in your future treatment under his care.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Intimate is defined as, “closely acquainted; familiar, private; personal and a very close friend.” When making the decision to move forward with infertility treatment, the word “intimate,” is how I would best describe the atmosphere of the clinic setting. CCRM of Minneapolis became our “intimate,” close familiar space during uncertain times, especially while dealing with Covid-19. Having to request special permission from the Governor of Minnesota to continue our Transfer cycle is just one example of how Dr. Salem went above and beyond to provide exceptional patient care. One of the reasons we selected Dr. Salem for my care, was his continuous research and knowledge he possessed in regards to infertility. Choosing a doctor who provided recommendations based on the current scientific data was imperative for my husband and I. The professionalism, knowledge and compassion he and his team showed us was remarkable. Even though it took some convincing on my part, Dr. Salem recommended I schedule a visit with my Obstetrics gynecologist to figure out exactly what was going on inside my uterus. I am very thankful I followed Dr. Salem’s advice, because of him we now know the possible causes of my miscarriages. This is how I know he and his team treated me like a human and not a number.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
The protocol Dr. Salem chose for me was specific for me. I followed FET protocol, but prior to the transfer (2-3 months before) I took an injection of Lupron to help reduce the symptoms of endometriosis. Once I started the protocol I used multiple hormones, vaginal pills, transdermal patches and injections. I became pregnant after each cycle, but miscarried in the first trimester.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Taylor)
Any communication was via phone or the clinic portal site. Any issues or questions that I had was handled very swiftly by Taylor and the nursing staff.
Describe your experience with CCRM Minneapolis.
CCRM has reputable reputation and continues to grow. The Minneapolis office has a new office and plenty of space for patients now. Be patient sometimes you may not be seen at your exact appointment time.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
The costs were explained thoroughly by the billing staff. If we had any questions we just called to verify any amounts due.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Salem strongly recommends only transferring a single embryo base off scientific data, which I completely agree with. Transferring more than one embryo may result in multiple embryo’s competing for space which may result in an unsuccessful pregnancy.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
8
Age 30
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Salem has a breadth of knowledge about all things fertility and assisted reproductive technology, from more traditional approaches and opinions, to new research that's coming out. CCRM has a list of vitamins they recommend for female patients, and after giving that to me, Dr. Salem told me about a study that's being conducted at CCRM in Colorado where they've found improved success rates in IVF cycles
The nurses [at CCRM] are really kind. I just get the sense that they might be overwhelmed. Just know that you might be the one who needs to reach out, ask questions, pay attention to dates and details on your IVF calendar, etc....They also have an amazing discount program (20% off all the services they provide/bill for!) if you or your spouse are active military, which was a big draw for us.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem has a breadth of knowledge about all things fertility and assisted reproductive technology, from more traditional approaches and opinions, to new research that's coming out. CCRM has a list of vitamins they recommend for female patients, and after giving that to me, Dr. Salem told me about a study that's being conducted at CCRM in Colorado where they've found improved success rates in IVF cycles for patients who took acai berry. He said their proprietary blend wasn't for sale, but that if I could get my hands on some acai berry to give it a try. I really appreciated the personalized recommendation. Dr. Salem has also customized our IVF protocol based on my issues (low AMH) and he's been good about explaining why he recommends this or that. With my former RE, I was always second-guessing things and feeling like I needed to do my own research. With Dr. Salem, it feels so good knowing we can trust him and that we are in good hands.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Ask all the questions! He's so good giving his opinion and backing it up with scientific evidence, but he will explain everything in a way you can understand. I honestly would recommend Dr. Salem to anyone, 10/10.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Right at the start of our consultation, it was clear the Dr. Salem had reviewed all of our history/paperwork. He was so thorough in explaining his opinion on why we're struggling to conceive. I went into the meeting with lots of questions, and he answered each one with patience, honesty, and scientific evidence. We've since had additional meetings with Dr. Salem in preparation for IVF, and his bedside manner has remained the same. Never once have we felt rushed or like we were just a number. Moreover, he's recommended certain supplements and tweaks to our IVF protocol specifically for me. Dr. Salem is compassionate, and we feel we can trust him to do what's in our best interest.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
Because I have low AMH, we are doing estrogen priming instead of birth control. I am taking 2mg of Estrace (oral), twice a day for about 2 weeks. With my next cycle day 3, we will do baseline ultrasound and blood work, and everything looks good we will start stims. I will be doing 2 vials of Menopur (injection) in the morning, and at night I will do 300 units of Follistim (injection), plus 100 mg of Clomid (oral), and Dexamethasone (oral). Again, since I don't have a lot of eggs, we are pretty much doing max stims to try to recruit as many as possible. At some point I will start Cetrocide/Ganirelix (injection) - not sure what dose, I think this is to prevent me from ovulating before the retrieval. Because we hope to have 2-3 children, we are doing CCRM's family building program, which was recommended to us by Dr. Salem. This means we will do 3 freeze-all retrievals and after the last retrieval all of the embryos will get genetic testing (this saves $ because you're only paying for genetic testing once rather than 3 times). Then we will do a single FET, and any remaining healthy embies will stay on ice for future use.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Taylor)
The nurses are really kind. I just get the sense that they might be overwhelmed. Just know that you might be the one who needs to reach out, ask questions, pay attention to dates and details on your IVF calendar, etc. We do have a primary nurse, but it seems like whoever is available is who helps us, which is fine. I wish they would automatically upload test results into your portal, but so far I have had to ask for my results every time.
Describe your experience with CCRM Minneapolis.
CCRM is a well known, reputable clinic not only in Minneapolis, but also around the nation and maybe the world. They also have an amazing discount program (20% off all the services they provide/bill for!) if you or your spouse are active military, which was a big draw for us. We also really appreciate the opportunity to do the family building program, where we will do 3 retrievals at a discounted price in an effort to bank embryos. Not all clinics have this! One thing that is not ideal is that CCRM is often very busy, probably because they're so popular! But the waiting room is often full (which can be kind of awkward) and appointments tend to book out, especially the appointments you have early on. They do have cancellation lists though so don't be shy to ask!
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
Costs are comparable with our former clinic. Because we are doing the family building program which is discounted, plus we get a military discount, the cost of 3 retrievals and 1 FET will be about $40k I think.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Salem definitely seems to lean towards eSET, at least in our case. He said he would only recommend transferring 2 embryos if I had two miscarriages with a singleton (though I think he probablyyyy would be open to transferring 2 after only one miscarriage).
What specific things went wrong at CCRM Minneapolis?
  • Lost paperwork
Describe the specific things that went wrong at CCRM Minneapolis.
It wasn't a big deal, but the clinic did lose some test results I sent in when we first started going there.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CCRM Minneapolis
Edina
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
3 IVF
PCOS
Poor Egg Quality
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We were extremely impressed by Dr. Salem's depth of knowledge, his deep involvement in our case and his astounding ability to be one step ahead of us in anticipating and assuaging our concerns before we expressed them. He was extremely empathetic to our situation and constantly advocated for a well rounded healthy diet and lifestyle to boost the chances of a successful IVF procedure. He never prescribed unnecessary supplements or medications throughout the IVF process and kept a close watch for possible side effects caused by hormonal injections.
Our nurse [at CCRM San Francisco] always took the time to answer all questions we had about the instructions and medications. She would always call promptly to share test results(even if they were normal)...Once you get onboarded, the appointments for Ultrasound, Genetic Testing, and lab tests were easy to schedule and their results were always delivered on time. - There is no wait time if you are on time for your appointment at the clinic - It's clean and well maintained...
How was your experience with Wael Salem at CCRM San Francisco?
Dr. Salem is phenomenal and has exceeded our expectations with his deep expertise in fertility treatments and quality of care. Dr. Salem and his team went above and beyond in explaining every step of the IVF process in detail, presented us with a well thought out set of options for our course of treatment and provided us with solid advice every step of the way. We were extremely impressed by Dr. Salem's depth of knowledge, his deep involvement in our case and his astounding ability to be one step ahead of us in anticipating and assuaging our concerns before we expressed them. He was extremely empathetic to our situation and constantly advocated for a well rounded healthy diet and lifestyle to boost the chances of a successful IVF procedure. He never prescribed unnecessary supplements or medications throughout the IVF process and kept a close watch for possible side effects caused by hormonal injections. Thanks to his flawless plan and technique, we had a successful embryo transfer resulting in our pregnancy. While multiple rounds of egg retrieval and embryo transfers can be long and daunting, we always felt like we were in safe and capable hands with Dr Salem and we are very grateful to him for his guidance, advice, and most importantly, hope, when we needed it the most.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM San Francisco?
-
During treatment, were you treated like a number or a human with Wael Salem at CCRM San Francisco?
Dr. Salem and his team went above and beyond in explaining every step of the IVF process in detail, presented us with a well-thought-out set of options for our course of treatment, and provided us with solid advice every step of the way. We were extremely impressed by Dr. Salem's depth of knowledge, his deep involvement in our case, and his astounding ability to be one step ahead of us in anticipating and assuaging our concerns before we expressed them. He was extremely empathetic to our situation and constantly advocated for a well-rounded healthy diet and lifestyle to boost the chances of a successful IVF procedure. He never prescribed unnecessary supplements or medications throughout the IVF process and kept a close watch for possible side effects caused by hormonal injections. Thanks to his flawless plan and technique, we had a successful embryo transfer resulting in our pregnancy. While multiple rounds of egg retrieval and embryo transfers can be long and daunting, we always felt like we were in safe and capable hands with Dr. Salem and we are very grateful to him for his guidance, advice, and most importantly, hope, when we needed it the most.
Describe your experience with your nurse at CCRM San Francisco.
Our nurse always took the time to answer all questions we had about the instructions and medications. She would always call promptly to share test results(even if they were normal). She was more excited than us about embryo transfers and the pregnancy. It was great having her as a part of our journey.
Describe your experience with CCRM San Francisco.
Strengths: - They seem to have a well-established protocol in place for every stage of the IVF process. - Once you get onboarded, the appointments for Ultrasound, Genetic Testing, and lab tests were easy to schedule and their results were always delivered on time. - There is no wait time if you are on time for your appointment at the clinic - It's clean and well maintained - As someone not comfortable with hospitals and needles, the blood draw technicians were wonderful and made me feel so comfortable that I never hated going to the clinic for blood tests. Additional staff like anesthesiologists, and nurses during procedures were very warm and caring as well. I always felt like I was in the best hands possible Weaknesses: - Getting the initial appointment was hard for us because the clinic never answers phone calls and it always goes to voicemail. However, once you are onboarded they take care of booking appointments so this is not a problem - For the same reason mentioned above, if you want to discuss something with a nurse over a phone call that cannot be discussed over the portal, and if your primary nurse is out of the office, it is extremely hard to get a hold of someone to talk to - If your primary nurse is unavailable, another nurse will call you with the results, etc. But half of them do not care enough and act like they are doing the patient a favor. A couple of nurses just asked me to wait until my primary nurse got back even though it was a time-sensitive issue and finally I was able to get a hold of another nurse who helped me - offboarding was not smooth either. After transferring records from CCRM to my ob-gyn, they never let me know or confirmed with my ob-gyn that my medical records were received. After multiple follow-ups, it turned out that records were lost and I ended up having to share the results myself. - We were almost always given the wrong link/link was missing for the video calls with the Doctor
What specific things went wrong at CCRM San Francisco?
  • Lost paperwork
  • Failed to send your chart to another clinic
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM San Francisco
Menlo Park
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He spoke to us at a human level. Answered all of my questions. Was kind and understanding. Warm. Friendly. For the first time, I felt heard and validated about my concerns. ... Dr Salem discussed the risks and options we had and let us choose which path we wanted to take. He was sympathetic and kind during this stage ... He reassured us that we can work around this risk factor but also explained the challenges.
It’s a very warm and inviting office [CCRM Minneapolis]. The reception desk recognized me after my second visit. ... I am not great with giving blood and the nurses were exceptional. They took extra care to ease my anxiety and distracted me when needed. I cannot day enough good things about them so far! ... Everyone was warm and kind. It felt like we were the most important even thought there were obviously many other patients. We never felt rushed and always received communication in a timely manner.
How was your experience with Wael Salem at CCRM Minneapolis?
We have only completed our initial work up and are starting down the path of IVF with the genetic testing, after finding out we are both carriers of CF. This came as a shock to both my husband and I, but Dr Salem discussed the risks and options we had and let us choose which path we wanted to take. He was sympathetic and kind during this stage, especially as I found this out on the anniversary of a dear friend passing of CF. He reassured us that we can work around this risk factor but also explained the challenges.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Trust him. I am so thankful we found Dr Salem and CCRM
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Since our first meeting with Dr Salem and the team at CCRM MN, I have felt at ease. It was a breath of fresh air after the two doctors I had seen through my general medical care while TTC. I had always had in the back of my mind that I could face infertility due to family history so after 6 months of TTC, I started down the path of trying to get answers. The first 2 I saw, I felt like my questions and concerns were diminished/ignored because we hadn’t been trying for a year yet. Turns out, had the first dr listened to me and was attentive to my bloodwork results, we would’ve know 9 months earlier that I had a DOR. Dr Salem noticed this in our consult from looking at our previous testing. He spoke to us at a human level. Answered all of my questions. Was kind and understanding. Warm. Friendly. For the first time, I felt heard and validated about my concerns.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
We are just starting with creating the probe for our genetic mutation so we have not begun our IVF cycle yet. We have to wait until the probe is ready.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie)
Everyone was warm and kind. It felt like we were the most important even thought there were obviously many other patients. We never felt rushed and always received communication in a timely manner.
Describe your experience with CCRM Minneapolis.
It’s a very warm and inviting office. The reception desk recognized me after my second visit. Dr Salem came out to get us in the waiting room instead of a nurse showing us back. I am not great with giving blood and the nurses were exceptional. They took extra care to ease my anxiety and distracted me when needed. I cannot day enough good things about them so far!
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
We have not reached this stage of our plan yet
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
European
Income $50K - $99K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Salem has been very compassionate and great at communicating. He is the only doctor on staff right now while the other is out on maternity leave but he still took the time to call with updates and give us next steps. Everyone at the clinic has been wonderful and caring and patient with all the questions we’ve had throughout the process...really makes you feel like he wants to help, you’re not just a number...Due to my husbands abnormal sperm sample and the fact that we had tried other approaches prior to going to CCRM, Dr. Salem thought our most efficient and best option would be IVF since my tests showed normal results. We are currently in the transfer prepping phase of the cycle.
Due to my husbands abnormal sperm sample and the fact that we had tried other approaches prior to going to CCRM, Dr. Salem thought our most efficient and best option would be IVF since my tests showed normal results...The clinic and staff are always great. The appointment times are accurate, you’re never left waiting for too long, unlike a lot of doctor’s offices. Everyone there is always willing to answer questions to find the answers for you quickly. They never make you feel like an inconvenience. The only weakness I would say is Dr. Salem is flying solo right now which makes the schedule fill up very fast. I’m sure that will change when the other doctor returns.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem has been very compassionate and great at communicating. He is the only doctor on staff right now while the other is out on maternity leave but he still took the time to call with updates and give us next steps. Everyone at the clinic has been wonderful and caring and patient with all the questions we’ve had throughout the process.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Ask as many questions as you want. He’s extreme patient and kind and really makes you feel like he wants to help, you’re not just a number.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
He has been absolutely wonderful. He gives us the facts but in a way that is caring and assured that we’re going to get through it in a positive way. He’s very optimistic and we trust him.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
Due to my husbands abnormal sperm sample and the fact that we had tried other approaches prior to going to CCRM, Dr. Salem thought our most efficient and best option would be IVF since my tests showed normal results. We are currently in the transfer prepping phase of the cycle.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie )
Every nurse I have worked with at the clinic has been nothing short of awesome. Any questions that have come up have been answered quickly and thoroughly. Everyone is extremely patient and caring. Even though going through this type of treatment is something no one wants, they have made it so much less painful to have to go into the doctor so many times for checks.
Describe your experience with CCRM Minneapolis.
The clinic and staff are always great. The appointment times are accurate, you’re never left waiting for too long, unlike a lot of doctor’s offices. Everyone there is always willing to answer questions to find the answers for you quickly. They never make you feel like an inconvenience. The only weakness I would say is Dr. Salem is flying solo right now which makes the schedule fill up very fast. I’m sure that will change when the other doctor returns.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
So far the costs have been surprisingly minimal through our insurance. I do wish we could have gotten a better estimate up front on what the cost of the entire cycle was going to be including medications.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
My doctor does the single embryo approach. When I asked about doing multiples to possibly have a better shot, he explained the benefits for the mother and child if only one is transferred and that made me feel better about the approach and care for myself after getting pregnant.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
PCOS
European
Income $100K - $199K
Operations
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have PCOS and my husband has a normal sperm count/motility so we are good candidates for IUI. With the success rate of IUI (about 20%) the plan [with Dr. Wael Salem] is to do 3 rounds of IUI and if not successful moving on to IVF...takes the time to be prepared for our appointments and spent time to understand our goals before we developed a treatment plan. While we have not had a complete cycle due to setbacks, he has adjusted our plan to ensure that we are setting ourselves up for the best results.
Ensure that you are very clear on the type of appointment that you are trying to make [with CCRM Minneapolis]. Some appointments have to be scheduled before certain times, Sperm Preservation for example, this will help avoid confusion and get you the appointment that you need...They [staff] respond with thoughtful responses to questions and concerns. Additionally when we have had setbacks they have explained the reasoning and our next steps clearly and with compassion.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr Salem takes the time to be prepared for our appointments and spent time to understand our goals before we developed a treatment plan. While we have not had a complete cycle due to setbacks, he has adjusted our plan to ensure that we are setting ourselves up for the best results.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Bring all of the questions that you can to understand the process, He was able to break down our plan using our results. It was helpful for me to have my questions written down so that I was sure I got all of the answers that I needed to feel good moving forward with our plan.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem and our Nurse are awesome. They respond with thoughtful responses to questions and concerns. Additionally when we have had setbacks they have explained the reasoning and our next steps clearly and with compassion.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
I have PCOS and my husband has a normal sperm count/motility so we are good candidates for IUI. With the success rate of IUI (about 20%) the plan is to do 3 rounds of IUI and if not successful moving on to IVF. We were ready to start an IUI procedure using letrozole to trigger ovulation, sadly the lab found that one of my ovaries had an active cyst which would interfere with the treatment plan. So we did a 3 week cycle of birth control pills to quiet it down. We are currently waiting to see if that did the trick to move to doing a full cycle.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Margaret)
Our nurse is awesome! She takes the time to make sure we understand the whole plan and answers any questions that we have.
Describe your experience with CCRM Minneapolis.
Ensure that you are very clear on the type of appointment that you are trying to make. Some appointments have to be scheduled before certain times, Sperm Preservation for example, this will help avoid confusion and get you the appointment that you need.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
$383 was the cost for a sperm analysis and cryopreservation $253 is about what a monitoring appointment costs (day 2/3 appointment)
What specific things went wrong at CCRM Minneapolis?
  • Failed to order appropriate test
Describe the specific things that went wrong at CCRM Minneapolis.
We had once instance where the lab didn't draw enough blood for all of the needed tests. They called us later in the day and we were able to get back in to get the needed tests done. It is also very helpful to ask a few follow-up questions to ensure you are getting the correct appointment. To have some sperm on hand (just in case) we wanted to do a sperm banking appointment and originally were able to make an appointment late in the day, only to learn, through follow up questioning, that those appointments have to happen before 1:30pm (which was earlier than our appointment).
10
Doctor
Wael Salem
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 39
Male Factor
European
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
The first time I met Dr. Salem, he provided us with clear timelines and what things would look like. He was very thorough and has a personality that helps to make people feel comfortable. I have twins that were done previously through IVF at a clinic that is no longer open and he was diligent in getting all of that information to help inform him on my care... He is very open and honest about what to expect and outcomes...he prescribed me with thyroid medication to be sure that I had optimal levels. Then I went on birth control for 3 weeks before beginning my stimulation meds. I am on the last day of my stimulation meds now. I take 2 vials of menopur in the morning with my thyroid medication. At night I take Follistim and Dex. On day 5 I also began taking Gonirelix in the morning with the Menopur. I have had daily ultra sounds and blood work for the last 5 days. I will likely trigger tonight.
Cost of medication was about $7,000 [at CCRM Minneapolis] Cost of everything else was about $20,000 We did IVF with CCS testing. They also had sperm thaw...Strengths: The clinic is clean and easy to get to Staff is friendly and knowledgeable Was able to get financing with help of the clinic Came in on Easter Sunday and the nurses were still in good spirits Weakness: I haven't found one yet. (maybe cost, but that is not necessarily something unique to this clinic)
How was your experience with Wael Salem at CCRM Minneapolis?
The first time I met Dr. Salem, he provided us with clear timelines and what things would look like. He was very thorough and has a personality that helps to make people feel comfortable. I have twins that were done previously through IVF at a clinic that is no longer open and he was diligent in getting all of that information to help inform him on my care.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Don't be afraid to ask questions. He is very open and honest about what to expect and outcomes.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem was amazing at telling you the truth, but using language that I could understand. He was pleasant and had a positive outlook without promising success.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
The first thing that I did at CCRM was to get a full workup. They took blood and did ultrasounds to be sure that I was in good health. It was at this time that he prescribed me with thyroid medication to be sure that I had optimal levels. Then I went on birth control for 3 weeks before beginning my stimulation meds. I am on the last day of my stimulation meds now. I take 2 vials of menopur in the morning with my thyroid medication. At night I take Follistim and Dex. On day 5 I also began taking Gonirelix in the morning with the Menopur. I have had daily ultra sounds and blood work for the last 5 days. I will likely trigger tonight.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie)
The nursing staff at CCRM is outstanding. They are empathetic and understand that your time is valuable. I am a teacher, so leaving during the morning to go to appointments is difficult. They made every effort to make the appointments quick, without feeling like I was being pushed out. I had to call one time after hours to ask a question about my medication. The nurse responded to my message within 5 minutes and was so kind in her response.
Describe your experience with CCRM Minneapolis.
Strengths: The clinic is clean and easy to get to Staff is friendly and knowledgeable Was able to get financing with help of the clinic Came in on Easter Sunday and the nurses were still in good spirits Weakness: I haven't found one yet. (maybe cost, but that is not necessarily something unique to this clinic)
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
Cost of medication was about $7,000 Cost of everything else was about $20,000 We did IVF with CCS testing. They also had sperm thaw.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Salem prefers single embryo transfer as he believes that with added testing the results are likely going to be positive.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
8
NPS
8
Age 30
1 IVF
Male Factor
European
Income $50K - $99K
Operations
1st of 3 Docs
1 IUI With Other Docs
Neutral
Neutral
Successful
Dr.Salem is very compassionate and made me feel like my husband and I having a baby was his biggest priority. He had a manner that was extremely friendly and explained everything in great detail.... Dr. Salem primary did phone consists with me as we were far from the clinic. He always explained things in a way I could understand and made me feel confident our cycle would be successful. He explained his experience and how it compared with our expected treatment plan and I never doubted his expertise. He was caring during painful procedures and his knowledge of infertility blew me away.
It’s difficult to get same day results from outside clinic faxed to CCRM. They also ordered wrong medication which had to be corrected.... Weaknesses: not feeling like you’re able to get through to a nurse or billing coordinator when you need. It seemed like there were always multiple people looking at my chart and they would jumble the info. Feels like they would quickly rush you through appts. Strengths: having Dr.Salem on staff
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem primary did phone consists with me as we were far from the clinic. He always explained things in a way I could understand and made me feel confident our cycle would be successful. He explained his experience and how it compared with our expected treatment plan and I never doubted his expertise. He was caring during painful procedures and his knowledge of infertility blew me away. When answering questions I had, he did so in a way that didn’t belittle my lack of knowledge and explained everything so wonderfully.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
If you’re unable to get the answers you need from his nursing staff, ask to speak directly with him. He’s more than happy to set aside time to speak with you.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr.Salem is very compassionate and made me feel like my husband and I having a baby was his biggest priority. He had a manner that was extremely friendly and explained everything in great detail.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
For our Egg Retreival process, I was on 150units of Gonal F for 10 days starting day 16 of my cycle. I also did 1 vial of menopur for those 10 days and 5 days of cetrotide starting day 21 of my cycle. For my trigger prior to retreival I did leuprolide and novarel. I was also placed on a medication to lower my estrogen levels 2 days prior to retreival.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
I didn’t end up primarily working with Andrea. There would be different nurses providing results each time. I didn’t feel like I knew how each monitoring appt went unless I asked for specifics. They would just say if I was on track or not.
Describe your experience with CCRM Minneapolis.
Weaknesses: not feeling like you’re able to get through to a nurse or billing coordinator when you need. It seemed like there were always multiple people looking at my chart and they would jumble the info. Feels like they would quickly rush you through appts. Strengths: having Dr.Salem on staff
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
Ivf Egg retreival with Genetic testing and 1 frozen transfer is approximately $25000
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Salem stated he prefers single embryo transfers
What specific things went wrong at CCRM Minneapolis?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Minneapolis.
It’s difficult to get same day results from outside clinic faxed to CCRM. They also ordered wrong medication which had to be corrected.
8
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CCRM Minneapolis
Edina
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018 - 2019, 13 Eggs Frozen
NPS
10
NPS
10
Age 34 - 35
1 Egg Freezing
Endometriosis
European
Lawyer
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I met with Dr. Salem after having a bad experience at another fertility clinic. He is incredibly kind and compassionate. He is also incredibly smart and up to date on the latest information about fertility treatments. He worked really hard to get me the maximum number of eggs for freezing and tailored my treatment plan specifically to my issues (I ended up getting nearly double the number of eggs that I got at the previous clinic!)
Everyone you deal with at this clinic [CCRM Minneapolis] is extremely nice and caring. The nursing staff was excellent...$8,754 for an egg freezing cycle + $475 for anesthesia. The clinic also offers to reduce the fee for a second cycle by 20% and 15% for each cycle after that... is on the cutting edge of fertility technology. The only negative is that they don't bill insurance for you, but they do fill out all the claim forms for you so that you can submit them on your own - it is worth it to get the best treatment!
How was your experience with Wael Salem at CCRM Minneapolis?
I met with Dr. Salem after having a bad experience at another fertility clinic. He is incredibly kind and compassionate. He is also incredibly smart and up to date on the latest information about fertility treatments. He worked really hard to get me the maximum number of eggs for freezing and tailored my treatment plan specifically to my issues (I ended up getting nearly double the number of eggs that I got at the previous clinic!) I sent my sister to him also because I was so impressed with his services.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Go see him! He is a great doctor! If you are a woman who its hesitant to go see a male ob/gyn, don't let that stop you - get the best treatment possible from the best doctor.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem is incredibly kind and compassionate. He is easy to get ahold of and actually called to see how I was feeling during my egg retrieval cycle. He knows his patients by name.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
My treatment protocol was "Luteal Oral-Clomid Protocol 5 - freeze all only." I did a round of egg freezing at a prior clinic and got 7 mature eggs. Dr. Salem's goal was to get me at least a few more the second round. To do that, he advised me to wait 3 months after stopping birth control pills to see if my AMH would increase (it did! went from .5 to 1.78). Based on that, Dr. Salem concluded that birth control pills had a very suppressive effect on my ovaries, so rather than start my cycle with down-regulation by taking birth control pills, I waited for my natural LH surge and then started priming my ovaries by taking estrogen (estrace 2 mg tab twice a day). On day 3 of my next cycle I stopped taking estrace and started taking the stim meds (2 vials of menopur in the morning, 300 units follistim in the evening + 2 tabs of clomid for 5 days + dexamethosone). On day 7 of the stim meds I added in ganirelix in the morning. Triggered after 11 days of stims with HCG and Lupron. I got 13 mature eggs this round - almost double what I got at the previous clinic. I feel that Dr. Salem is directly responsible for the improvement - he really looked into which treatment plan would work best for my circumstances. The other clinic planned to do their exact same protocol a second time (birth control pills for 2 weeks to down-regulate, then start with 1 vial of menopur in the morning + 225 units of follistim in the evening, add ganirelix and then trigger with just HCG). It didn't work well the first time and they had to increase the medication half way though - I believe that if I had done that protocol again, I wouldn't have gotten as many eggs. In addition, they made it seem as though that was the best they could do for me - that because of my low AMH I should just be happy with the number I got. It was very frustrating. Dr. Salem's approach was much more tailored to me and really addressed the concerns I had at the first clinic. He is optimistic and tries to do the best for all of his patients.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Christie)
Everyone you deal with at this clinic is extremely nice and caring. The nursing staff was excellent. Christie, my nurse, was very nice and easy to get ahold of. She actually gives patients her extension number so that when you call, she actually answers! Which is a total contrast to the clinic I started at - you have to leave a voicemail and a random nurse would call back several hours later. Everyone at this clinic was nice and helpful. Even the phlebotomists were nice!
Describe your experience with CCRM Minneapolis.
I think this is the best fertility clinic in MN. I would 100% recommend it to anyone. I switched to this clinic after doing one round of egg freezing at another clinic in the twin cities. It was a night & day difference! This clinic is truly the best and is on the cutting edge of fertility technology. The only negative is that they don't bill insurance for you, but they do fill out all the claim forms for you so that you can submit them on your own - it is worth it to get the best treatment!
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
$8,754 for an egg freezing cycle + $475 for anesthesia. The clinic also offers to reduce the fee for a second cycle by 20% and 15% for each cycle after that.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
9
Age 31
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Salem was kind, real, and thoughtful. He communicated effectively and we never felt talked down to nor did we feel like he was looking as us as numbers or a bank account. He asked us questions and clearly had looked over our information prior to the appointment.... We had a consult with Dr. Salem in January. We chose to keep trying naturally for a few more months. We will now be going back to begin IUI.
It was very easy to get set up and we were able to get in pretty quickly [at CCRM Minneapolis]. The online set up was a little confusing as there were two different emails with conflicting information, but we got it figured out. The new patient info was easy to fill out online. It was long, but I felt that was good as it helped the doctor personalize our care. Everything else was fine, nothing remarkable either good or bad.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem was kind, real, and thoughtful. He communicated effectively and we never felt talked down to nor did we feel like he was looking as us as numbers or a bank account. He asked us questions and clearly had looked over our information prior to the appointment.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Ask questions. He is very open and approachable.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
We went to Dr. Salem after having a negative experience at another clinic. He was wonderful. He sat down with us to discuss our test results, our lifestyle and habits, and our options. He treated us as individuals and ensured that we were a team making a decision rather than a doctor making a decision for us.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
We had a consult with Dr. Salem in January. We chose to keep trying naturally for a few more months. We will now be going back to begin IUI.
Describe your experience with CCRM Minneapolis.
It was very easy to get set up and we were able to get in pretty quickly. The online set up was a little confusing as there were two different emails with conflicting information, but we got it figured out. The new patient info was easy to fill out online. It was long, but I felt that was good as it helped the doctor personalize our care. Everything else was fine, nothing remarkable either good or bad.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
Our consult was around $200. They only work with one insurance company. but they do send you the detailed bill to send into your insurance for reimbursement if your insurance covers it (ours doesn't).
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
CCRM Minneapolis
Edina
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
10
NPS
10
Age 40
European
2nd of 2 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Salem was very intelligent. He was compassionate and showed empathy for the experiences we had endured. He also discussed considerations that had not previously been discussed with us by our other doctors, such as cytotoxic c-section scars. He is fairly new to the Twin Cities, but does not lack experience or knowledge.
It's very organized. The clinic [CCRM-Minnesota] is modern and bright. There was a lot of paperwork - mostly completed online. Some of it seemed competitive between my husband and I. The website was a little confusing. I thought I had completed everything, but when I arrived at my appointment, I had missed something.... It was about $200 for the initial appointment. I think the cost for using donor eggs from their egg bank was approximately $20,000.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem was very intelligent. He was compassionate and showed empathy for the experiences we had endured. He also discussed considerations that had not previously been discussed with us by our other doctors, such as cytotoxic c-section scars. He is fairly new to the Twin Cities, but does not lack experience or knowledge.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Even though he's male and new to the Twin Cities, he is knowledgeable and very compassionate.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem was very compassionate. I was hesitant to see a male for this topic, but he was very knowledgeable.
Describe your experience with the nursing staff at CCRM Minneapolis.
I have not had a lot of interaction with the nurses, as I am very new in the process with this clinic. Of the nurses I have interacted with, they've all been very kind.
Describe your experience with CCRM Minneapolis.
It's very organized. The clinic is modern and bright. There was a lot of paperwork - mostly completed online. Some of it seemed competitive between my husband and I. The website was a little confusing. I thought I had completed everything, but when I arrived at my appointment, I had missed something.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
It was about $200 for the initial appointment. I think the cost for using donor eggs from their egg bank was approximately $20,000.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
PCOS
Ashkenazi Jewish
Income $500K+
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Salem has a better bedside manner than any doctor I’ve ever met - so kind and reassuring. He takes a very scientific approach, using the best and most current methods. He also takes the time to explain everything in detail. Like many going through the fertility journey, ours was a long painful and complicated process. I wouldn’t have wanted any other doctor by our side. I highly recommend Dr. Salem to anyone! He is the best
CCRM is the gold standard in the Bay Area for a reason. They are very responsive and accommodating. The office is very high end. That said, I am speaking from the experience of a person with very good insurance...Margaret is the best nurse I've ever met. You are very lucky if you assigned her...Like many going through the fertility journey, ours was a long painful and complicated process. I wouldn’t have wanted any other doctor by our side. I highly recommend Dr. Salem to anyone! He is the best and there is a reason CCRM is the gold standard in the Bay Area.
How was your experience with Wael Salem at CCRM San Francisco?
Dr. Wael Salem is an incredible doctor! He is patient, knowledgeable, and talented. His nurse Margaret is also a gem and so wonderful! Dr. Salem has a better bedside manner than any doctor I’ve ever met - so kind and reassuring. He takes a very scientific approach, using the best and most current methods. He also takes the time to explain everything in detail. Like many going through the fertility journey, ours was a long painful and complicated process. I wouldn’t have wanted any other doctor by our side.  I highly recommend Dr. Salem to anyone! He is the best and there is a reason CCRM is the gold standard in the Bay Area.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM San Francisco?
He is great chose him
During treatment, were you treated like a number or a human with Wael Salem at CCRM San Francisco?
Dr. Wael Salem is an incredible doctor! He is patient, knowledgeable, and talented. His nurse Margaret is also a gem and so wonderful! Dr. Salem has a better bedside manner than any doctor I’ve ever met - so kind and reassuring. He takes a very scientific approach, using the best and most current methods. He also takes the time to explain everything in detail. Like many going through the fertility journey, ours was a long painful and complicated process. I wouldn’t have wanted any other doctor by our side.  I highly recommend Dr. Salem to anyone! He is the best and there is a reason CCRM is the gold standard in the Bay Area.
Describe your experience with your nurse at CCRM San Francisco. (Assigned nurse: Margaret )
Margaret is the best nurse I've ever met. You are very lucky if you assigned her.
Describe your experience with CCRM San Francisco.
CCRM is the gold standard in the Bay Area for a reason. They are very responsive and accommodating. The office is very high end. That said, I am speaking from the experience of a person with very good insurance.
Describe the costs associated with your care under Wael Salem at CCRM San Francisco.
Our insurance covered almost everything, because we have very good insurance.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM San Francisco
Menlo Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 38 - 40
Diminished Ovarian Reserve
European
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Salem] was thorough with explaining what the plan was and why he was choosing that corse of action...I could bring up studies I read about regarding fertility and he took the time to discuss what his thoughts were and explain why it was a good or bad idea for my particular treatment...Dr. Salem only does eSet...I never felt uncomfortable while meeting with him and felt encouraged to ask questions
[The staff at CCRM Minneapolis] are always kind and quick to return calls...We were quoted around 29,000 for one cycle with meds and PGS testing and 42,000 for a three cycle package...you have to pay for services as soon as you get them if you do not have IVF insurance coverage or are out of network. Every time you meet with the doctor it costs around $200.00
How was your experience with Wael Salem at CCRM Minneapolis?
He was thorough with explaining what the plan was and why he was choosing that corse of action. I felt that I could bring up studies I read about regarding fertility and he took the time to discuss what his thoughts were and explain why it was a good or bad idea for my particular treatment. I think Dr. Salem stays up to date on current fertility treatments and studies.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
If you are unsure about something don’t hesitate to ask questions. He will gladly answerer or explain anything you don’t understand.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
I felt that he was actively listening to me and answered all of my questions. If I did not understand information or the timeline, he easily broke it down so I could understand. I never felt uncomfortable while meeting with him and felt encouraged to ask questions.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
I am starting my first IVF cycle next month. We have one more regroup before we start since we just redid my labs. We were set to take Lupron, Cetrotide, Gonal F, HCG, and some other medications that I can not recall. We are doing ICSI due to my husband having low mobility and 22% DNA fragmentation.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea )
They are always kind and quick to return calls. I’ve been dragging my feet to start the IVF process due to financial issues and they have been nothing but supportive and understanding.
Describe your experience with CCRM Minneapolis.
Everything I’ve read about the clinic online shows that they are the best in the Twin Cites area. They are expensive and you have to pay for services as soon as you get them if you do not have IVF insurance coverage or are out of network. Every time you meet with the doctor it costs around $200.00.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
We were quoted around 29,000 for one cycle with meds and PGS testing and 42,000 for a three cycle package.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Salem only does eSet.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 43 - 44
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Wael Salem] told me I didn’t have much time and that if I wanted to try on my own I had to do it fast. He did not tell me why he chose the regimen that he picked for me but I knew I couldn’t have a fresh transfer because I needed a surgery to be able to accept a pregnancy...Multiple times I was told during my visits with him that “he dad to get going he had other patients to see”. In emails to the nurses asking for advise I was told that they talked to him and he said he already discussed that with me.
felt as though I was a number to them [nurses at CCRM Minneapolis]. When is call it would take them hours to days to get back to me. Same with emails...[monitoring] Times were not convenient with my work times...I had to pay up front and when things failed it took a long time to get my money back...It feels like a cold and sterile place. The was no warmth or compassion there...The one strength was the OR staff. They were k credibly kind and compassionate during such an emotional and scary time.
How was your experience with Wael Salem at CCRM Minneapolis?
Going through this I expected to be able to talk with him if questions arose. I had to pay for another visit if I wanted that. I got charged for phone calls as well. I felt that all they wanted was my money and that I was just another number to them.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Find someone else. Anyone else.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Multiple times I was told during my visits with him that “he dad to get going he had other patients to see”. In emails to the nurses asking for advise I was told that they talked to him and he said he already discussed that with me.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
He told me I didn’t have much time and that if I wanted to try on my own I had to do it fast. He did not tell me why he chose the regimen that he picked for me but I knew I couldn’t have a fresh transfer because I needed a surgery to be able to accept a pregnancy.
Describe your experience with the nursing staff at CCRM Minneapolis.
I again felt as though I was a number to them. When is call it would take them hours to days to get back to me. Same with emails.
Describe your experience with CCRM Minneapolis.
The clinic just wants your money. It feels like a cold and sterile place. The was no warmth or compassion there. I had to pay in advance. When I had no eggs to test or freeze it fools weeks and many calls to get my money back. The one strength was the OR staff. They were k credibly kind and compassionate during such an emotional and scary time.
Describe your experience with your monitoring appointments at CCRM Minneapolis.
Times were not convenient with my work times.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
I had to pay up front and when things failed it took a long time to get my money back.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I had to embryos to transfer.
What specific things went wrong at CCRM Minneapolis?
  • Failed to order appropriate test
Describe the specific things that went wrong at CCRM Minneapolis.
During the time I was getting labs daily the correct labs were not ordered. If I didn’t know better I would have left and had to come back. Instead I had to get poked twice that day.
0
Doctor
Wael Salem
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
2 of 5
0
Clinic
CCRM Minneapolis
Edina
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
5
NPS
7
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I am very comfortable as his [Dr. Wael Salem] patient. He seemed to believe in eventual success even when other doctors were suggesting egg donors and this trust eventually led to a few embryos. He is warm and genuine in his approach. I did feel the need to be my own advocate. He was not comfortable straying beyond the initial protocol he set for me. I needed to do my research and ask about a lot of different options and paths which was not presented to me.
It was hard to get an initial appointment [at CCRM San Francisco]. They don't provide any information regarding the embryos till day 5/6. Once when I opted for fresh transfer, I was made to go all the way to the clinic only to be told there were 0 embryos. This was crushing...[the nurse] Very good and prompt. Only 1 time she missed ordering one important medication
How was your experience with Wael Salem at CCRM Minneapolis?
I am very comfortable as his patient. He seemed to believe in eventual success even when other doctors were suggesting egg donors and this trust eventually led to a few embryos. He is warm and genuine in his approach. I did feel the need to be my own advocate. He was not comfortable straying beyond the initial protocol he set for me. I needed to do my research and ask about a lot of different options and paths which was not presented to me.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Be your own advocate. Don't be afraid to research and propose or ask about possibly taking alternative paths
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Very warm bedside manner. Appears genuine when he speaks to us.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
Cycle 1 antagonist - no embryos Cycle 2 antagonist - no embryos Cycle 3 microflare lupron - a few embryos
Describe your experience with your nurse at CCRM Minneapolis.
Very good and prompt. Only 1 time she missed ordering one important medication
Describe your experience with CCRM Minneapolis.
It was hard to get an initial appointment. They don't provide any information regarding the embryos till day 5/6. Once when I opted for fresh transfer, I was made to go all the way to the clinic only to be told there were 0 embryos. This was crushing.
What specific things went wrong at CCRM Minneapolis?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CCRM Minneapolis.
Once a medication was missed from the order to the pharmacy.
5
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
CCRM Minneapolis
Edina
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
10
NPS
10
Age 37
PCOS
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
1st of 2 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Salem is among the very best of the best. I come to him with an incredibly complex history in attempts of creating a family of my own for nearly 8 years. I am beyond grateful for his expertise and have a new found hope...he is an incredible listener, who will go above and beyond to find solutions. I have not found a solutions oriented specialist in years and I work in healthcare! If you are wanting a solutions oriented REI who truly delivers personalized care, look no further!
Dr. Salem’s team [at CCRM San Francisco] is a well oiled machine. I finally feel I’m in good hands with true experts who leave no stone left unturned. They are truly holding your hand through the most difficult times...If you are wanting a solutions oriented REI who truly delivers personalized care, look no further...
How was your experience with Wael Salem at CCRM San Francisco?
Dr. Salem is among the very best of the best. I come to him with an incredibly complex history in attempts of creating a family of my own for nearly 8 years. I am beyond grateful for his expertise and have a new found hope of having a healthy baby in the very near future. I highly recommend Dr. Salem as most importantly, he is an incredible listener, who will go above and beyond to find solutions. I have not found a solutions oriented specialist in years and I work in healthcare! If you are wanting a solutions oriented REI who truly delivers personalized care, look no further! Thank you, Dr.Salem!
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM San Francisco?
You’re truly in great hands!
Describe your experience with CCRM San Francisco.
Dr. Salem’s team is a well oiled machine. I finally feel I’m in good hands with true experts who leave no stone left unturned. They are truly holding your hand through the most difficult times. I am extremely grateful to their commitment to excellence.
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM San Francisco
Menlo Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 22 - 23
Male Factor
PCOS
Latinx
Income $0 - $49K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Wael has a way of speaking to me with empathy and not sympathy. He took the time to not just ask us about our struggles with infertility but also for our plans. ...I would prefer to have a female doctor through my experience for more compassion. But he took the time to get to know me and my partner on a personal level as well as being blunt about some situations which i appreciated in the end.
Clinic [CCRM Mpls] strength will be easy access as well as the amazing online portal that they have set for patients. As well as the parking being at a no cost for patients....The nursing staff greets everyone with a warm smile and even take the time to leave out goodies for patients like coffee and cookies. Weakness would be the waiting time, you're appointment can be at 10:00am and you wont be seen until 10-15min after that
How was your experience with Wael Salem at CCRM Minneapolis?
As a new patient, I saw Wael and thought I would prefer to have a female doctor through my experience for more compassion. But he took the time to get to know me and my partner on a personal level as well as being blunt about some situations which i appreciated in the end. He always greeted us and learned our names quickly to build that trust. His way of speaking would have us focused on our goal but also distract us from now stressing too much as we get there.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
One advice is ASK QUESTIONS. He is open to many questions so don't be shy
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Wael has a way of speaking to me with empathy and not sympathy. He took the time to not just ask us about our struggles with infertility but also for our plans. And he did try to explain that one way or another, blood related or not, a baby in our home will always see us as Family because we would be raising her/him
Describe your experience with the nursing staff at CCRM Minneapolis.
The nursing staff greets everyone with a warm smile and even take the time to leave out goodies for patients like coffee and cookies. Weakness would be the waiting time, you're appointment can be at 10:00am and you wont be seen until 10-15min after that
Describe your experience with CCRM Minneapolis.
Clinic strength will be easy access as well as the amazing online portal that they have set for patients. As well as the parking being at a no cost for patients. Many places charge for parking and it's ridiculous. Weakness, nothing. Honestly
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
205 consultation fees, not sure what else.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
We are not that far in
10
Doctor
Wael Salem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM Minneapolis
Edina
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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